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Far South Networks Com.X PBX User Manual

Manual is about: Phone

Summary of Com.X PBX

  • Page 1

    ©2010 far south networks com.X pbx end user guide version 1.1, 8 september 2010

  • Page 2

    ©2010 far south networks document history version date description of changes 1.0 10/01/01 preliminary 1.1 10/10/08 added instructions for remote voice mailbox access, completed sections on blacklist, agents / queues ,directory and hot desking..

  • Page 3

    ©2010 far south networks table of contents 1 introduction......................................................................................................................... 5 1.1 o verview ............................................................................................................

  • Page 4

    ©2009 far south networks 3.7 d ay /n ight m ode .................................................................................................................... 12 3.8 d o n ot d isturb (dnd) ...........................................................................................................

  • Page 5: 1  Introduction

    Com.X pbx end user guide page 5 ©2010 far south networks 1 introduction 1.1 overview this document describes the usage of the com.X pbx from the perspective of an end user, i.E. A normal desktop user or switchboard operator. 1.2 terminology cli – calling line identification did – direct inward diall...

  • Page 6: 2  Basic Usage

    Com.X pbx end user guide page 6 ©2010 far south networks 2 basic usage 2.1 phone types 2.1.1 analog phone/dect phone com.X supports standard analog and dect phones, for example siemens euroset/gigaset. Special functions available depend on phone model, and may include: flash/recall key – this key is...

  • Page 7

    Com.X pbx end user guide page 7 ©2010 far south networks 2.1.3 yealink t28p the yealink t28p is a sip (digital) switchboard/reception or executive phone, offering the following features: soft key / dss / busy lamp field with optional outboard extender call hold/transfer three-way conference message ...

  • Page 8

    Com.X pbx end user guide page 8 ©2010 far south networks unavailable: call not answered after preset timeout, caller redirected to voicemail if enabled. Do not disturb (dnd): call redirected to voicemail call forwarding: call redirected to programmed number 2.2.3 direct voicemail access it is possib...

  • Page 9

    Com.X pbx end user guide page 9 ©2010 far south networks method 3 – press ## followed by the number to transfer to, your phone will immediately drop the call (unattended only) 2.4.2 digital extensions press transfer/tran on the phone followed by the number to transfer to. The caller is placed on hol...

  • Page 10

    Com.X pbx end user guide page 10 ©2010 far south networks 3 phone accessible features 3.1 voicemail 3.1.1 access voicemail ivr dial *97 to access voicemail for your extension. Enter your password followed by # when prompted. Dial *98 to access voicemail for any extension. If your phone has a message...

  • Page 11

    Com.X pbx end user guide page 11 ©2010 far south networks 3 – family messages 4 – messages from friends 3.1.2.4 advanced options (press 3) you may access advanced options after listening to a message. Advanced options are: 1 – reply to current message 3 – listen to message envelope (caller id, time)...

  • Page 12

    Com.X pbx end user guide page 12 ©2010 far south networks on a digital phone, a second incoming call will be signalled on the display. On an analog phone it will be signalled by a tone. *70 – enable call waiting *71 – disable call waiting 3.5 call pickup call pickup allows a user in a certain pickup...

  • Page 13

    Com.X pbx end user guide page 13 ©2010 far south networks *60 – speaking clock *77 – make recording *99 – listen to recording 3.11 auto attendant / ivr the system administrator may set up auto attendant / ivr menus, which will be available for inbound callers and may also be available on internal ex...

  • Page 14

    Com.X pbx end user guide page 14 ©2010 far south networks to add a specific number to the black list, dial *30 and enter the number when prompted, followed by # to remove a number from the black list, dial *31 and enter the number when prompted, followed by # 3.20 call recording if enabled by the ad...

  • Page 15

    Com.X pbx end user guide page 15 ©2010 far south networks 4 web accessible features individual users are able to access pbx features via a web portal, accessible from the main gui page. 4.1 login login using your extension number and voicemail password. If voicemail password is not yet set, use a si...

  • Page 16

    Com.X pbx end user guide page 16 ©2010 far south networks do not disturb call forwarding 4.5 follow me if follow me is enabled, you can control the follow me settings here..

  • Page 17

    Com.X pbx end user guide page 17 ©2010 far south networks 4.6 feature code list the available feature codes are listed on this screen..

  • Page 18

    Com.X pbx end user guide page 18 ©2010 far south networks 4.7 settings user settings for voicemail and call recording are configured here..

  • Page 19

    Com.X pbx end user guide page 19 ©2010 far south networks.