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FARGO Electronics DTC400e User Manual

Summary of DTC400e

  • Page 1

    Dtc400e/persona® c30e/m30e card printer user guide (rev. 1.0) • single-side model • dual-side model • single-side (plus mag) model • dual-side (plus mag) model part number: l001364 (user guide).

  • Page 2

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-2 dtc400e/persona c30e/m30e card printer user guide (rev. 1.0), property of fargo electronics, incorporated copyright © 2008 by fargo electronics, incorporated. All rights reserved. Printed in ...

  • Page 3: Table of Contents

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-3 table of contents section 1: introduction _____________________________________________________ 1-1 how to use the manual _______________________________________________________________ 1-1 s...

  • Page 4

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-4 resolving a card jam (encoder) error________________________________________________ 4-32 resolving a headlift motor or sensor error____________________________________________ 4-34 resolving...

  • Page 5

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-5 adjusting the color matching option _________________________________________________ 6-20 adjusting for the resin dither ______________________________________________________ 6-21 using the...

  • Page 6

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-6 selecting the undefined area(s) option (front and back options)___________________________ 6-86 selecting the defined area(s) function (front and back options) ___________________________ 6-8...

  • Page 7

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-7 section 10: fargo technical support ________________________________________ 10-1 contacting fargo technical support____________________________________________________ 10-1 reading the seria...

  • Page 8: Section 1: Introduction

    Section 1: introduction how to use the manual the dtc400e/persona c30e/m30e card printer user guide is designed to provide installers and technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on...

  • Page 9

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-2 safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these installation guidelines can result in death or serious injury. Information ...

  • Page 10

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-3 dtc400e/c30e/m30e card printer overview reviewing the dtc400e/c30e/m30e block diagram motors sensors parts 1 card feed 6 card feed 13 card input roller 2 print stepper 7 ribbon sensor 14 clea...

  • Page 11

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-4 reviewing the dtc400e/c30e/m30e card printer sequence of operations the following sequence describes a full color print job with magnetic encoding. Step process 1 the file information is rece...

  • Page 12

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-5 9 the print ribbon sensor looks for the yellow panel. (note: the print ribbon encoder detects number of revolutions, required to use an entire color panel.) (c30e & dtc 400e only) 10 the prin...

  • Page 13

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-6.

  • Page 14

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 1-7 reviewing the dtc400e/c30e/m30e boot up sequence step process 1 on power up, the printer checks the current state of the card feed sensor and the headlift sensor. 2 if the headlift sensor is ...

  • Page 15: Section 2: Specifications

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-1 section 2: specifications the purpose of this section is to provide the user with specific information on the regulatory compliances, agency listings, technical specifications and functional ...

  • Page 16: Agency Listings

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-2 agency listings term description emissions standards ce, fcc, crc c1374, en 55022 class b, fcc class b, en 55024: 1998, en 61000-3-2 and en 61000-3-3. Safety standards ul iec 60950-1 (2001), ...

  • Page 17

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-3 type description iso magnetic encoding • iso: this option allows the user to select magnetic encoding that conforms to iso standard 7811, parts 1-7. • iso coercivity: iso magnetic encoding op...

  • Page 18

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-4 type description resolution 300 dpi (11.8 dots/mm) supply voltage 100-240 vac, .6-1.0 a supply frequency 50 hz/60 hz system requirements • x86 based pc or compatible • windows 2000, windows x...

  • Page 19: Functional Specifications

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-5 functional specifications this card printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and re...

  • Page 20

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-6 printer components: front cover to usb port components description front cover opens to allow access to the ribbon cartridge. (note: this cover must be closed in order for the printer to begi...

  • Page 21

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-7 printer components: print ribbons the card printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and...

  • Page 22

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-8 printer components: resin-only print ribbons resin-only print ribbons consist of a continuous roll of a single resin color. No protective overlay panel (o) is provided since resin images do n...

  • Page 23

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-9 printer components: dye-sublimation print ribbons note that the printer requires both specialized and authorized print ribbons in order to print and function properly. Step procedure 1 do not...

  • Page 24

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-10 printer components: dye-sublimation/resin print ribbons type description dye- sublimation/ resin print ribbon the dye-sublimation/resin print ribbon combines the yellow (y), magenta (m) and ...

  • Page 25

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-11 a clear overlay panel (o) is also included ribbons to protect the dye- sublimation images. Dye-sublimation images must have an overlay panel applied to them or they will quickly begin to wea...

  • Page 26

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 2-12 the system requirements are as follows: • x86 pc or compatible, windows 2000, windows xp, windows 2003, 500mhz computer with 256mb of ram or higher, 500mb free hard disk space or higher • pr...

  • Page 27

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-1 section 3: printer setup & installation choosing a good location follow these guidelines: • place the unit in a location with adequate air circulation to prevent internal heat build up. • use...

  • Page 28

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-2 unpacking and inspection while unpacking your printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your...

  • Page 29

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-3 reviewing the printer (front view; cartridge being installed) connecting the printer power follow this procedure. (note: do not connect the printer’s usb cable until prompted during the print...

  • Page 30

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-4 flipper table module assembly the flipper table module assembly (d900200) is an automated flipping module that allows the printer to print on the frontside and backside of each card. Display:...

  • Page 31

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-5 installing the print ribbon cartridge the dtc400e/c30e/m30e card printer uses a one-piece, disposable ribbon cartridge load system. Step procedure 1 to install the ribbon cartridge, simply op...

  • Page 32

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-6 display b – shows direction that cartridge is inserted in the printer..

  • Page 33

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-7 installing blank cards into the card hopper the dtc400e/c30e/m30e printer is capable of printing single load cards and multiple feed cards (batch mode). • to print using single feed, simply r...

  • Page 34

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-8 display b - press the card hopper load lever down. Insert the cards. Here the lever is still up. Here the lever is pressed down..

  • Page 35

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-9 here are the cards ready to insert. Here the input hopper door is closed..

  • Page 36

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-10 lowering the card output hopper step procedure 1 the dtc400e/c30e/m30e comes with a card output hopper (to hold cards after they have been printed). Pull the output hopper down until it snap...

  • Page 37: Printer Driver Installation

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-11 printer driver installation installing the printer driver – (c30e shown for this example) use the same procedure for m30e and dtc400e card printer. Step procedure 1 close all programs and in...

  • Page 38

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-12 3 click on the next button to continue with the setup program. 4 read the license agreement. Select the i accept the license agreement option and click next to continue..

  • Page 39

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-13 5 select local connection (usb :) if the printer is equipped with a usb port and click next to continue with the installation. Or select network connection (ethernet) if the printer is equip...

  • Page 40

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-14 6 click next to begin the installation..

  • Page 41

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-15 7 wait while the dtc400e/c30e/m30e card printer is configuring your new software installation..

  • Page 42

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-16 8 this step only applies to local connection installation (usb). A. Connect the usb cable to the printer. B. Turn on the printer at this time if it is not already on. C. Wait during the inst...

  • Page 43

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-17 9 select the installed ribbon type. Dtc400e & c30e m30e.

  • Page 44

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-18 10 click on the finish button to complete the setup. 11 • click the exit button to exit the installer, as shown below..

  • Page 45

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-19 or • click on install the fargo workbench. 12 you have completed the installation.

  • Page 46

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-20 printing a test print image step procedure 1 a. From your computer’s startup menu, select settings > printers and faxes (windows xp, 2003) or > printers (windows 2000). B. Double click on th...

  • Page 47: Printer Transport

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 3-21 printer transport moving the printer to another location step procedure 1 the printer can be transported by gripping it under the back lid, as shown in the photo below. 2 you have completed ...

  • Page 48

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-1 section 4: general troubleshooting this section provides troubleshooting procedures for this printer for communication errors, card feed errors, print process errors, card jam errors, encodin...

  • Page 49: Communications Errors

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-2 communications errors resolving the communication errors symptom(s): incorrect output, communications error on pc or printer, stalling, no response from printer, no job printed, “paper out” e...

  • Page 50

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-3 2) click on the printer button and select the persona c30e/m30e card printer. 3) click ok and reset all four margins to zero. (note: the wordpad will automatically replace the values with its...

  • Page 51: Print Process Errors

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-4 print process errors all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Resolving a card not fed error (cards will not feed off the hopper)...

  • Page 52

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-5 2 check the card quality / loading. A. Remove cards from the card hopper. B. Ensure that the cards are not sticking together by fanning them out and then lining them back together in a straig...

  • Page 53

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-6 8 replace card hopper feed motor. A. Replace the card hopper feed motor. B. Use the fargo workbench printer utility to send a test print to the printer. C. If the card hopper feed motor does ...

  • Page 54

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-7 resolving a card not fed error (two (2) or more cards feed at the same time) all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step proced...

  • Page 55

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-8 2 check card quality / loading. A. Remove cards from the card hopper. B. Ensure that the cards are not sticking together by fanning them out and then lining them back together in a straight d...

  • Page 56

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-9 resolving a ribbon rfid error (ribbon rfid antenna is corrupted) all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review...

  • Page 57

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-10 resolving the mag verify error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • sym...

  • Page 58

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-11 data is being written to the magnetic stripe. D. If data is not being written to the magnetic stripe, • open the front cover. • verify that the magnetic module is seated securely into the ma...

  • Page 59

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-12.

  • Page 60

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-13 resolving the no magnetic encoder installed error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following...

  • Page 61

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-14 was sent in error, check the appropriate software user’s manual for encoding instructions..

  • Page 62

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-15 resolving the no mag stripe present error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following informa...

  • Page 63

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-16 resolving the no smart card encoder error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following informa...

  • Page 64

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-17.

  • Page 65

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-18 resolving the no prox card encoder error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following informat...

  • Page 66

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-19.

  • Page 67

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-20 resolving a ribbon sensor error (ribbon miscue) dtc400e & c30e all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. (note: using the printer...

  • Page 68

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-21 4 replace the ribbon cartridge. A. Press on the resume button. B. If the issue persists, continue to step 5. 5 press the cancel print button on the driver monitor error display message. 6 re...

  • Page 69

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-22 2 open the front cover and remove the ribbon cartridge. • if ribbon is broken, continue to step 3. • if ribbon is in good condition, continue to step 6. 3 adjust the print offset. See the us...

  • Page 70

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-23 7 remove the rear cover in order to check that the ribbon encoder sensor is securely connected to the j-4 main board connection and to the encoder sensor. A. Press on the resume button. B. I...

  • Page 71

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-24 resolving a ribbon out error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. (note: using the printer in direct sunlight may adversely ...

  • Page 72

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-25 resolving a no ribbon installed error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information...

  • Page 73

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-26 resolving a invalid ribbon error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • s...

  • Page 74

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-27 • press on the resume button. • if the connections are good or if the issue persists, continue to step 5. 5 replace the ribbon rfid sensor..

  • Page 75

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-28 resolving a wrong ribbon error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • sym...

  • Page 76

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-29 4 remove the rear cover and check that the ribbon rfid cable is securely connected to the main board (j-5) and the rfid sensor. • if the connections are loose, reattach it. • press on the re...

  • Page 77

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-30 resolving a card jam error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • symptom...

  • Page 78

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-31 4 test the card sensor. A. Remove the rear cover. B. Using a digital voltmeter, connect the negative lead to ground. C. Connect the positive lead to pin 10 of j4. • if blocked, the sensor sh...

  • Page 79

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-32 resolving a card jam (encoder) error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information....

  • Page 80

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-33 d. To cancel the print, press the cancel button from the driver dialog or cancel the button on the printer. 4 test the card sensor. E. Remove the rear cover. F. Using a digital voltmeter, co...

  • Page 81

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-34 resolving a headlift motor or sensor error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following inform...

  • Page 82

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-35 b. If the motor does not turn or jams, continue to step 5. 5 check the headlift motor main board connection (j20). A. Unplug the printer. B. Remove the back cover. C. Verify that connection ...

  • Page 83

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-36 resolving the cover open issue all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • sym...

  • Page 84

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-37 resolving the blank output issues all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • ...

  • Page 85

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-38 increments of 2 until the white edge is gone. I. If still having blank card issues, continue to step 5. 5 check the printhead connections. A. Remove the printer power and usb cables. B. Turn...

  • Page 86

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-39 resolving the remove ribbon message (rewriteable job) all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the follo...

  • Page 87

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-40 flipper table module assembly problems resolving the no flipper table module problem all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. St...

  • Page 88

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-41 resolving the flipper jam error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • sy...

  • Page 89

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-42.

  • Page 90: Diagnosing Image Problems

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-43 diagnosing image problems resolving the pixel failure problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review ...

  • Page 91

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-44 resolving the card surface debris problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following inform...

  • Page 92

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-45 resolving the incorrect image darkness problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following i...

  • Page 93

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-46.

  • Page 94

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-47 resolving ribbon wrinkle problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • ...

  • Page 95

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-48.

  • Page 96

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-49 resolving the excessive resin printing problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following i...

  • Page 97

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-50

  • Page 98

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-51 resolving the incomplete resin printing problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following ...

  • Page 99

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-52 resolving the image placement problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. This procedure is used to adjust the position of...

  • Page 100

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-53 3 verify if the horizontal image position setting is set correctly or incorrectly. See the graphic below. • if the white border is on the leading edge of the card, adjust the horizontal valu...

  • Page 101

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-54 4 verify if the vertical image position setting is set correctly or incorrectly. See the graphic below. A. Adjust the value as described below: • if the white border is on the top edge of th...

  • Page 102

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-55.

  • Page 103

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-56 resolving the poor image quality problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following informa...

  • Page 104: Running The Self Test

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-57 running the self test perform a self-test after (a) an initial setup of the printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper printe...

  • Page 105

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-58 running the standard self test print display a: full color test print dtc400e & c30e display b: test print m30e.

  • Page 106

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 4-59 running the magnetic self test (hico only) perform a self-test after (a) an initial setup of the printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to ch...

  • Page 107: Section 5: Ethernet Option

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-1 section 5: ethernet option introduction dtc400e persona c30e the ethernet option includes the ethernet port and the internal printer server. • printer management: the printer driver provides ...

  • Page 108

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-2 functional specification - ethernet option the ethernet option includes these features. Feature description simultaneous printing provides the ability to simultaneously print from multiple pc...

  • Page 109: Network Services - Overview

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-3 network services - overview the ethernet option provides the services described in this section. (note: other additional services include a ping client, address assignment and printer discove...

  • Page 110: Network Management Interface

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-4 network management interface the snmp interface is described below. Interface description snmp • the ethernet interface is a fully-manageable snmp agent that supports mib-ii. • the ethernet i...

  • Page 111

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-5 reviewing the telnet command table the following table describes available telnet commands. (note: you can enter partial full- word commands: the printer will respond with additional help. Fo...

  • Page 112

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-6 telnet command command purpose command format user display information about the defined user names and their type (root or guest privileges). List user lpq display information about print jo...

  • Page 115

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-9 ethernet printer troubleshooting procedures if you are having trouble connecting to your ethernet printer or printing to it, you should go through each of the following procedures. Step proce...

  • Page 116

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-10 verifying the printer connection step procedure 1 ensure that your printer has a valid network connection. 3 verify that the printer has both leds blinking on and off with network activity. ...

  • Page 117

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-11 verify that the pc can access the printer using the ping command step procedure 1 follow these instructions to issue a ping command to the printer: at a dos prompt, enter ping [ip address] e...

  • Page 118

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-12 3 you may be on different subnets of your network and some of the network settings for the printer are not correct. See your network administrator about this. (note: the subnet mask must be ...

  • Page 119

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-13 reviewing frequently-asked questions question answer how do i know if my printer has the ethernet option installed? If your printer has the rj45 connector installed on the back of the printe...

  • Page 120

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-14 question answer can i print from my pc to an ethernet printer on a different network segment? Yes. If you know the ip address of the printer on any segment of your network, you will be able ...

  • Page 121

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-15 question answer what should i do if the ip address of my printer is being changed by my network? Follow this procedure: 1. Contact your network administrator. Ask that your current ip addres...

  • Page 122

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-16 question answer how do i configure my printer’s ip settings? By default, the printer is configured for dynamic ip address assignment. That is, it will try to get its ip address and other set...

  • Page 123: Glossary of Terms

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-17 glossary of terms term purpose mac (media access control) the unique numeric value address associated with a network device that gives the device a unique identity. This address is assigned ...

  • Page 124

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 5-18 term purpose mib (management information base) a formal description of the way an agent can be accessed using snmp and the functions that can be managed. Network settings the basic network p...

  • Page 125

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-1 section 6: printer adjustments see this section for printer adjustments. Safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these in...

  • Page 126

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-2 dtc400e/c30e/m30e print driver options the window title reflects the c30e printer driver in use as shown in this section..

  • Page 127

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-3 using the card tab (dtc400e/c30e/m30e) adjusting the card size option step description 1 click inches or mm to choose the desired unit of measurement. (note no.1: when designing a card format...

  • Page 128

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-4 adjusting the orientation option step description 1 select portrait to cause the card to print in a vertical orientation. Or select landscape to cause the card to print in a horizontal orient...

  • Page 129

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-5 selecting the number of copies step description 1 select the number of copies by clicking on the up or down arrows, as shown below..

  • Page 130

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-6 using the diagnostics button under the card tab step description 1 click diagnostics to bring up the fargo workbench printer utility window..

  • Page 131

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-7 using the clean printer option step description 1 click clean printer to display the clean printer utility window. 2 remove all cards from the card hopper and close the hopper door. 3 open th...

  • Page 132

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-8 6 click clean. (note: the printer will begin to feed the cleaning card through the card path.) 7 reinsert the print ribbon and cards after the cleaning procedure has completed..

  • Page 133

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-9 using the test print button step description 1 click test print to send a simple self-test print to the dtc400e or c30e printer. • ensure that an ymcko ribbon is installed. • ensure that the ...

  • Page 134

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-10 using the about button step description 1 click about to open a dialog box containing the copyright and version, date code information about this printer driver software..

  • Page 135

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-11 using the device options tab (dtc400e/c30e or m30e) the dtc400e/c30e window with the device options tab is displayed below..

  • Page 136

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-12 the m30e window with the device options tab is displayed below..

  • Page 137

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-13 adjusting the ribbon type option use the ribbon type option to select print ribbons for dtc400e/c30e. Step description 1 adjust to match the ribbon type selection with the ribbon type alread...

  • Page 138

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-14.

  • Page 139

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-15 use the ribbon type option to select print ribbons for the m30e. Step description 1 select the appropriate ribbon for the type of print ribbon in use. • k – standard resin • k – premium resi...

  • Page 140

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-16 selecting the auto ribbon select option step description 1 click auto ribbon select to verify that the ribbon type selected matches the ribbon installed in the printer. (note: the printer dr...

  • Page 141

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-17 3 click test print to send a simple self-test print to the m30e printer. • ensure that the premium resin ribbon is installed for m30e • ensure that the computer is effectively communicating ...

  • Page 142

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-18 changing the color profile selection for the dtc400e/c30e step procedure 1 a. From your computer’s startup menu, select settings > printers and faxes (windows xp) or settings > printers (win...

  • Page 143

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-19.

  • Page 144

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-20 adjusting the color matching option use the color matching dropdown menu to choose the color matching options which best fits the print job requirements. Step description 1 select none for p...

  • Page 145

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-21 adjusting for the resin dither select the appropriate dither method according to the type of image to be printed. This option affects objects printed with a resin-only print ribbon. Step pro...

  • Page 146

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-22 using the print both sides option use this option to automatically print on both the front and back of a card. Step procedure 1 select this option in conjunction with any application program...

  • Page 147

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-23 using the split 1 set of ribbon panels option use this option to provide the most economical means of printing a dual-sided card since a single set of ribbon panels will be split to print bo...

  • Page 148

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-24 using the print back side first option step procedure 1 select this option: • if you need to print the first page of a two-page document on the backside of the card. Or • if you need to prin...

  • Page 149

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-25 using the print back side only option use this option to print only onto the backside of cards. Step procedure 1 select this option to print only onto the back of a card. (note: load the car...

  • Page 150

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-26 using the rotate front 180 degrees or rotate back 180 degrees options use this option to change the position of the printed image in relation to the location of a card's magnetic stripe or s...

  • Page 151

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-27 using the disable printing option use this option to disable the printing capabilities of the printer. (note: this option still allows the printer to encode cards.) step description 1 select...

  • Page 152

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-28 using the image color tab (dtc400e/c30e/m30e) step procedure 1 select algebraic and then use this option to control the contrast and gamma of the printed image, as well as the individual col...

  • Page 153

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-29 using the resin heat (k) option (front and back) use this option to control the amount of heat the printer uses when printing with the resin black panel(s) of a full-color ribbon or when pri...

  • Page 154

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-30 using the overlay heat (o) option use this option to control the amount of heat the printer uses when printing with the overlay panel of a ribbon. (note: this control can be helpful for fine...

  • Page 155

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-31 using the color matching option and default button step procedure 1 to return all options to their factory settings, click default. Dtdc400e/c30e m30e.

  • Page 156

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-32 using the calibrate tab (dtc400e/c30e/m30e) use the calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate sensors and (c) adjust the internal...

  • Page 157

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-33 using the image position controls use the image position controls to adjust the position of the overall print area to be precisely centered on a card. Step procedure 1 click the vertical and...

  • Page 158

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-34 review the image position diagram, which displays how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered. Step pro...

  • Page 159

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-35 using the sensors button use the sensors button to bring up a separate dialog box for calibrating the printer's ribbon sensor (see instructions in the calibration window below)..

  • Page 160

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-36 using the sensors button see the previous page for the related procedure..

  • Page 161

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-37 using the settings button use the settings button to bring up a dialog for adjusting the internal printer settings, which are customized for every printer at the factory and saved directly w...

  • Page 162

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-38 using the magnetic encoding tab use these options only if the printer has an optional magnetic stripe encoding module installed. Step procedure 1 select the magnetic encoding tab to display ...

  • Page 163

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-39 using the encoding mode dropdown list you can use the encoding mode option in order to specify which magnetic encoding standard to use. Category description installation the dtc400e/c30e/m30...

  • Page 164

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-40 iso encoding selection (active and inactive functions) if you select iso encoding, you send down a formatted set of characters. (note: this selection activates the track tabs. However, all f...

  • Page 165

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-41 custom encoding selection (active and inactive functions) if you select custom encoding, all options are active. The default is iso encoding. (note: the defaults are the same as the iso enco...

  • Page 166

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-42 raw binary encoding selection (active and inactive functions) if you select raw binary encoding, you send down a raw binary string rather than a formatted set of characters. (note: the coerc...

  • Page 167

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-43 raw binary encoding selection (continued from the previous page) raw magnetic encoding the user can select raw magnetic encoding from the driver. Raw coercivity the user can select options f...

  • Page 168

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-44 jis ii encoding selection (active and inactive functions) if you select jis ii encoding, specific standards are used. (note: this selection disables all the magnetic track options tabs. It a...

  • Page 169

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-45 selecting the coercivity/magnetic track you can use the iso option for encoding capability for either high- or low-coercivity cards on tracks 1, 2 and 3. This is the industry's standard mode...

  • Page 170

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-46 reviewing the shift data left function use the shift data left option, which applies to all tracks when selected. (note: when this option is unchecked, it is the default.) step procedure 1 s...

  • Page 171

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-47 reviewing the magnetic track options use these options to customize the iso encoded data format for each of the magnetic stripe's three tracks. (note: click default to reset the defaults for...

  • Page 172

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-48 using the magnetic track options use the magnetic track options for these purposes: • customize the iso-encoded data format for each of the magnetic stripe's three tracks. • customize each t...

  • Page 173

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-49 using the character size buttons use this option to customize the character data size (bits per character) used to encode the magnetic data on the currently selected track. (note: this chara...

  • Page 174

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-50 using the ascii offset dropdown list use this option to customize the character ascii offset used to encode the magnetic data on the currently selected track. (note: this character-offset va...

  • Page 175

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-51 using the bit density dropdown list use this option to customize the bit recording density (bits per inch) used to encode the magnetic data on the currently selected track. The default iso s...

  • Page 176

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-52 using the lrc generation dropdown list use this option to customize the lrc generation mode (used to encode the magnetic data on the currently selected track). Step procedure 1 select no lrc...

  • Page 177

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-53 using the character parity dropdown list use this option to customize the character parity (used to encode the magnetic data on the currently selected track). Step procedure 1 select no pari...

  • Page 178

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-54 reviewing the iso track locations the magnetic encoding module encodes onto tracks in accordance with an iso 7811-2 magnetic stripe. For track locations, review the display below. Track1 0.1...

  • Page 179

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-55 sending the track information magnetic track data is sent in the form of text strings from the application software to the printer driver. • in order for the printer driver to differentiate ...

  • Page 180

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-56 reviewing the sample string • track 1: ~1%julieanderson^1234567890? • track 2: ~2;1234567890987654321? • track 3: ~3;1234567890987654321? Track start sentinel end sentinel field separator va...

  • Page 181

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-57 reviewing the ascii code and character table ascii code character ascii code character ascii code character 32 space 56 8 80 p 33 ! 57 9 81 q 34 58 : 82 r 35 # 59 ; 83 s 36 $ 60 t 37 % 61 = ...

  • Page 182: (Dtc400E/c30E/m30E)

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-58 using the overlay / print area tab (dtc400e/c30e/m30e) use this option to control where the overlay (o) panel and/or the print area appear on a card. (note: this option is helpful if, for ex...

  • Page 183

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-59 enabling the back options step procedure 1 select print both sides under the device options tab to enable the back option under the overlay / print area. (note: this same selection applies t...

  • Page 184

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-60 using the front option (overlay / print area) step procedure 1 select front to view the overlay/print area options for the front of the card..

  • Page 185

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-61 using the back option (overlay / print area) step procedure 1 select back to view the overlay/print area options for the back of the card. (note: the back option is only available if print b...

  • Page 186

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-62 using the overlay / print area dropdown menu step procedure 1 select full card for the printer to overlay and/or print the entire card. Or select defined area(s) for the printer to overlay a...

  • Page 187

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-63 see the previous page for the related procedure..

  • Page 188

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-64 using the overlay / print area use these overlay / print area options to control both the print and overlay together or control each individually. (note: determine whether to use the frontsi...

  • Page 189

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-65 see the previous page for the related procedure..

  • Page 190

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-66 using the defined area option step procedure 1 a. Determine whether to use the front option (via the front radio button) or the back option (via the back radio button). B. Select the defined...

  • Page 191

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-67 • determine the area of the card needed to define for a signature panel with a different size and location than the driver's standard omit signature area setting. (note: this area is indicat...

  • Page 192

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-68 5 a. Print the card design and observe how the image is oriented on the card as it ejects from the printer. (note: the location of a defined area is based on the card orientation as it exits...

  • Page 193

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-69 the back option (via the back radio button). • use the defined area arrows to navigate back and forth from area to area in the front or backside area. (note: the active area will always be h...

  • Page 194

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-70 using security options (visual security solutions) (front option only) the visual security solutions dropdown menu list will be used to enable and select which type of visual security will b...

  • Page 195

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-71 selecting orientation - landscape under card tab step procedure 1 select landscape (below) under orientation under the card size tab to use the visual security solutions (a to d), as shown i...

  • Page 196

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-72 selecting the visual security solutions dropdown menu (a to d) step procedure 1 click the visual security solutions dropdown menu (below) under the landscape - orientation (see above) to use...

  • Page 197

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-73 selecting orientation - portrait under card tab step procedure 1 select portrait on the card size tab to use the visual security solutions (e to h), as shown in this window..

  • Page 198

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-74 selecting the visual security solutions dropdown menu (e to h) step procedure 1 click the visual security solutions dropdown menu under the portrait - orientation (see above) to use the opti...

  • Page 199

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-75 selecting the verimark radio button (frontside option only) step procedure 1 click either verimark or holomark as shown below. The foil options are used to control the size of the exclusion ...

  • Page 200

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-76 selecting holomark (front option only) step procedure 1 click holomark (below) for the squared-area size..

  • Page 201

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-77 reviewing the custom verimark card (custom graphic in a 2d foil) the custom verimark image is stamped on blank, standard-sized cards. You can select one of eight positions (a to h), as shown...

  • Page 202

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-78 reviewing the custom holomark card (custom graphic in a 2d foil) the custom holomark image is stamped on blank, standard-sized cards. You can select one of eight positions (a to h), as shown...

  • Page 203: Using The K Panel Resin Tab

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-79 using the k panel resin tab (dtc400e/c30e/m30e) select the k panel resin option to control where the resin black (k) panel of a full-color ribbon is printed. • if printing with a resin-only ...

  • Page 204

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-80 enabling the frontside and backside options step procedure 1 select print both sides under the device options tab to enable the backside option under the k panel resin tab. (note: this same ...

  • Page 205

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-81 enabling the frontside option (k panel resin) step procedure 1 select front to view the k panel options for the front of the card..

  • Page 206

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-82 enabling the backside option (k panel resin) step procedure 1 select back to view the k panel resin options for the back of the card..

  • Page 207

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-83 selecting from the print all black with k panel options (front and back options) select one of the three options listed under print all black with k panel if the black text or bar codes are ...

  • Page 208

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-84 selecting the full card option (front and back options) step procedure 1 select full card for the printer driver to print the resin black (k) panel for all black found within all areas of th...

  • Page 209

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-85 selecting the defined area(s) option (front and back options) step procedure 1 select defined area(s) for the printer driver to print the resin black (k) panel for all black found only in a ...

  • Page 210

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-86 selecting the undefined area(s) option (front and back options) step procedure 1 select undefined area(s) for the printer driver to print the resin black (k) panel for all black found only i...

  • Page 211

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-87 selecting the defined area(s) function (front and back options) to define an area, refer to the following steps: step procedure 1 click defined area(s). (note: this will activate the card gr...

  • Page 212

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-88 3 measure the total size for the area and enter those dimensions into the dimension boxes. (note: the minimum size an area can be is .2" x .2" / 5mm x 5mm.) * 172355* karen atkins access lev...

  • Page 213

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-89.

  • Page 214

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-90

  • Page 215

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-91 * 172355* karen atkins access level-2 id# 1234478 y=0.2“ x=1.4“.

  • Page 216

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-92 refer to the previous procedure. 6 define another area by clicking the defined area up arrow. (note: another .2" x .2" / 5mm x 5mm area will appear in the lower left-hand corner. This is the...

  • Page 217

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-93.

  • Page 218

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-94 selecting the print ymc under k and print k only options step procedure 1 select between the print ymc under k and print k only options. (note: when the print ymc under k option is selected,...

  • Page 219

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-95 using the printer info tab (dtc400e/c30e/m30e) use the options on this tab to view information about the ribbon installed in the printer. C30e m30e.

  • Page 220

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-96 reviewing the ribbon information step procedure 1 use the ribbon information to determine which ribbon is being used to print with and its part number. Reviewing the ribbon level indicator s...

  • Page 221: (Dtc400E/c30E/m30E)

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-97 using the printer calibration utility (dtc400e/c30e/m30e) access the settings dialog box via the settings button on the calibrate tab. Use the adjustment mode to change the printer's interna...

  • Page 222

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-98 using the image darkness option use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat used by the printhead when printing. Step proc...

  • Page 223

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-99 using the print top of form option use this option to adjust the lengthwise or horizontal position of the printed image on a card so it appears centered. (note: when adjusting this value, ke...

  • Page 224

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-100 using the print end of form option use this option to reduce or increase the overall printable area in order to optimize edge-to- edge printing toward the trailing edge of a card. (note: wh...

  • Page 225

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-101 using the print left of form option use this option to adjust the vertical position of the printed image on a card so it appears centered. (note: when adjusting this value, keep in mind tha...

  • Page 226

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-102 using the magnetic encoder voltage offset option use this option to adjust the voltage of the magnetic encoder. • encoder voltage is set from the factory at a default of 7.24vdc for hi-co m...

  • Page 227

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-103 adjusting the hi-co voltage offset step procedure 1 identify the magnetic encoder voltage required by the cards. (note: the required encoder voltage for the cards will need to be known in o...

  • Page 228

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-104 adjusting the lo-co voltage offset step procedure 1 identify the magnetic encoder voltage required by the cards. (note: the required encoder voltage for the cards will need to be known in o...

  • Page 229

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-105 using the mag top of form option use this option only if the printer has a built-in magnetic stripe encoder. (note: if so, use this option to shift the starting point of where the printer w...

  • Page 230

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-106.

  • Page 231

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-107 using the ribbon tension option step procedure 1 use the ribbon tension option to increase the amount of tension (drag) on the ribbon during printing. Enter a negative value to decrease the...

  • Page 232

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-108 using the flipper home offset option use this option to change the flipper angle relative to home/horizontal position. This is done in order to adjust angle of travel to and from the printe...

  • Page 233

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-109 using the flipper smart angle offset option use this option to change the flipper angle relative to the default smart card loading position. This is done in order to adjust travel to and fr...

  • Page 234

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-110 using the resin heat (k) adjustment (settings) printer uses when printing with the resin black panel(s) of a full-color ribbon or when printing with a resin-only ribbon by adjusting the res...

  • Page 235

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-111 using the print temperature offset step procedure 1 adjust the printing temperature for the rewriteable cards as needed. • increase the current setting to cause more heat to be used in the ...

  • Page 236

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-112 using the erase temperature offset step procedure 1 adjust the erase temperature for the rewriteable cards as needed. • increase the current setting to cause more heat to be used in the era...

  • Page 237

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-113 using the flipper prox offset option step procedure 1 normally the prox encoder is installed into bay1 and no adjustment is necessary. • this setting is factory set at 0. • this setting opt...

  • Page 238

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 6-114 using the flipper prox angle offset option use this option to change the flipper angle relative to the default prox card loading position. (note: this is done in order to adjust travel to a...

  • Page 239: In The Workbench

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-1 section 7: using the ymcfko ribbon in the workbench this process allows the user to configure the data that is printed with the fluorescent panel of an ymcfko or ymcfkok ribbon. Any software ...

  • Page 240

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-2 2 set the ribbon for ymcfko or ymcfkok in the printing preferences. The auto detect button may also be used. The f panel ribbon must be installed for this process to work. 3 once the driver i...

  • Page 241

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-3.

  • Page 242

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-4 adding a secure id to the card step procedure 5 click on the secure id box on the left. Click and drag a box onto the template. Move and size as needed..

  • Page 243

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-5 changing the secure id properties step procedure 6 on the template right click on the secure id box for the options shown below. Step 4. Right mouse click on the secure id box for these optio...

  • Page 244

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-6 adding a logo to the card step procedure 7 click on the logo box on the left. Click and drag a box onto the template. Move and size as needed..

  • Page 245

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-7 changing the logo properties step procedure 8 on the template right click on the logo box for the options shown below. 9 select logo file. Find the source of the logo to place on the card. Fi...

  • Page 246

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-8 adding a text on the card step procedure 10 click on the text box on the left. Click and drag a box onto the template. Move and size as needed..

  • Page 247

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-9 changing the text properties step procedure 11 on the template right click on the text box for the options shown below. 12 save this template using file- save. Close the workbench. Any softwa...

  • Page 248

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-10 fluorescing panel – application specifications inserting fluorescent text step procedure 1 create fluorescent text in the body of an image by creating a text string which begins with a ~t. •...

  • Page 249

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-11 insert fluorescent image step procedure 1 save a 1-bit bmp file that is 300x300 dpi somewhere that is easily accessible. 2 in order to import the file onto your card, you will need to paste ...

  • Page 250: Dtc400E/c30E

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-12 selecting the none- re-writable ribbon type dtc400e/c30e follow these instructions: caution: no ribbon is used with these cards. Do not load a ribbon into the printer when using this process...

  • Page 251

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-13 when the re-writeable ribbon is selected, the dtc400e/c30e driver will show only relevant options when the re-writeable ribbon type is displayed. Step description 1 the following options are...

  • Page 252

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-14 2 select the re-writable card eraser option 3 select the number of cards to be erased. Click on the erase button. (note:.

  • Page 253

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-15 this will erase the full card. The card may be stored or printed on again.) using the erase intensity option (dtc400e/c30e) step procedure 1 this setting is used only when the none-re-writab...

  • Page 254

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-16 using the erase temperature offset step procedure 1 adjust the erase temperature for the rewriteable cards as needed. • increase the current setting to cause more heat to be used in the eras...

  • Page 255

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 7-17.

  • Page 256: Section 8: Cleaning

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 8-1 section 8: cleaning the card printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure th...

  • Page 257

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 8-2 dtc400e/c30e/m30e card printer/encoders cleaning kit (part number 085976) caution: as with any electronic device, internal components of the printer, such as the printhead, may be damaged if ...

  • Page 258: Cleaning The Printhead

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 8-3 cleaning the printhead perform this procedure approximately every 1000 prints to maintain a consistent print quality. Step procedure 1 open the printer’s front cover. 2 remove the print ribbo...

  • Page 259

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 8-4 cleaning the platen and the card feed rollers perform this procedure approximately every 1000 prints to maintain a consistent print quality. (note: the card feed rollers move the card through...

  • Page 260

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 8-5 2 remove all the cards from the printer’s input hopper. 3 use the cleaning card from the printer’s cleaning kit and remove the adhesive backing from both sides of the card. (note: if your pri...

  • Page 261

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 8-6 5 from your computer, open the printer driver and select printing preferences. 6 click on the clean printer button. 7 click on the clean button. (note: the printer will pull in the cleaning c...

  • Page 262: Packing The Card Printer

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 8-1 packing the card printer the purpose of this section to provide the user with a specific packing procedure for this card printer. Follow this instruction to pack the card printer for transpor...

  • Page 263: Requirements

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 9-1 section 9: firmware upgrades requirements • windows 32 bit operating system (2000/xp/2003) vista (32 bit only) • internet access safety messages (review carefully) symbol critical procedures ...

  • Page 264: Upgrade The Printer Firmware

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 9-2 upgrade the printer firmware step procedure 1 download the current firmware from: www.Fargosupport.Com save this file to a folder to be retrieved later. (note: this is a zip file so unzip thi...

  • Page 265

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 9-3 b. Select file to print and browse to find the new firmware file saved on the computer. (note: this is an .Frm file.) 4 a. Prepare the printer for the firmware upgrade. B. Press and hold down...

  • Page 266

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 9-4.

  • Page 267

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 10-1 section 10: fargo technical support the purpose of this section to provide the user with an efficient, step-by-step procedure to be used when contacting fargo technical support as needed for...

  • Page 268

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 10-2 reading the serial numbers on a fargo printer the purpose of this section is to provide updated instructions for reading serial numbers on a fargo printer. Finding out when a fargo card prin...

  • Page 269

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-1 section 11: glossary of terms term definition 24-bit color a color depth for an image that uses 8 bits for each color (red, blue, green) combining the possible 256 shades to provide a color ...

  • Page 270

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-2 a number of cards, sequentially. Battery back-up a power supply that can keep ac electronic equipment running for a short time when power is interrupted, allowing enough time for the user to...

  • Page 271

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-3 access) that are used for dedicated high-speed communication between the pc and the printer port. Centronics a parallel communications interface that has become the standard for connections ...

  • Page 272

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-4 push of the default button. The default values for the firmware are usually denoted on a label attached to the printer. Defrag abbreviation for defragmenting. The process of reformatting dat...

  • Page 273

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-5 dye migration the diffusion of dye out of the card surface and into another receptive surface, such as a vinyl pouch card holder, resulting in a faded image. Dye-sublimation also called dye ...

  • Page 274

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-6 eprom (electronically programmable read only memory) a microchip based non-volatile memory storage device that cannot be rewritten in the field. Firmware for many fargo printers is stored on...

  • Page 275

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-7 interface (gdi) applications and the windows interface. An application uses a driver to rasterize the data in the format necessary for the printer but also for the windows interface to execu...

  • Page 276

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-8 image a collection of pictures or graphical elements that compose the visual features on a card. Also refers to the digital representation. Input any data or material being transferred to th...

  • Page 277

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-9 printer port) magnetic encoding the process of orienting successive magnetic bits to produce a serial data string. Magnetic stripe an area of the card with an applied or impregnated ferrous ...

  • Page 278

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-10 the application to print. Output any product of the printer including card image, encoded data and lamination. Output hopper the portion of the printer that accepts the completed cards. Ove...

  • Page 279

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-11 pinch roller a free spinning (non-driven) roller that presses the card against the drive roller, on the opposite side, to ensure an adequate normal force for proper traction. Pixel short fo...

  • Page 280

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-12 proximity (“prox”) card proximity cards allow access and tracking utilizing contactless technology, usually by communicating through a built-in antenna. Prox card encoder the fargo prox car...

  • Page 281

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-13 rma number (return merchandise authorization number) a number, acquired from fargo support, that authorizes the return of merchandise for repair or credit. Roller elements of the printer us...

  • Page 282

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-14 software instructions saved in computer memory that directs the computer to perform certain tasks and functions. Spooler a computer application that allows the spooling of print jobs. Spool...

  • Page 283

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-15 through holes in the circuit board and soldered on the opposite side. Timeout an interruption of a print job that occurs when a function is not completed in the time allotted by the operati...

  • Page 284

    Restricted use only fargo electronics, inc. Dtc400e/persona c30e/m30e card printer user guide (rev. 1.0) 11-16 (c), black (k). Ymckh the designation of colored ribbon by the panels of color in the order in which they are printed: yellow (y), magenta (m), cyan (c), black (k), heat seal (h). Ymckk the...