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FARGO Electronics PERSONA C10 Service Service Manual

Summary of PERSONA C10 Service

  • Page 1

    Persona® c10/m10 id card printer service manual (rev. 4.0) part number: l000527.

  • Page 2

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 2 persona c10/m10 id card printer service manual (rev. 4.0), property of fargo electronics, incorporated copyright 2003, 2004, 2005, 2006 by fargo electronics, incorporated. All rights reserved. Pri...

  • Page 3: Table Of Contents

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 3 table of contents introduction ___________________________________________________________________ 7 how to use the manual__________________________________________________________ 7 safety messag...

  • Page 4

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 4 selecting card size _________________________________________________________ 52 determining the number of copies _____________________________________________ 53 selecting the default graphic res...

  • Page 5

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 5 adjusting the rp3 potentiometer _____________________________________________ 103 aligning the stepper motor __________________________________________________ 104 calibrating the ribbon id sensor...

  • Page 6

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 6 sensor testing ______________________________________________________________ 151 reviewing the motor voltages (when active) ____________________________________ 151 section 10: fargo technical su...

  • Page 7: Introduction

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 7 introduction how to use the manual the c10/m10 id card printer service manual (rev. 4.0) is, in fact, the troubleshooting and field service manual for the entire c10/m10 card printer. The manual i...

  • Page 8

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 8 safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these installation guidelines can result in death or serious injury. Information that ...

  • Page 9: Section 1: Specifications

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 9 section 1: specifications safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these installation guidelines can result in death or serious...

  • Page 10: Technical Specifications

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 10 technical specifications term description print method dye-sublimation / resin thermal transfer print resolution 300 x 300 dpi print speed approximately 40 seconds per full-color card colors up t...

  • Page 11

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 11 technical specifications (continued) term description agency listings • electrical: ul 1950, cul c2.2 and tÜv-gs (iec-950) • emi: fcc class a, crc c1374 class a, cispr 22-b, tÜv- • emcce: self-ce...

  • Page 12: Functional Specifications

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 12 functional specifications printer components: buttons, hoppers and cover this illustration shows the features found on the front of the card printer. Term description on/cancel button the on/canc...

  • Page 13

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 13 printer components: buttons, hoppers and cover (continued).

  • Page 14

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 14 printer components: ribbons and cards please note that the printer requires specialized ribbons in order to function properly. To order additional ribbons, contact the authorized reseller. Cautio...

  • Page 15

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 15 printer components: ribbons and cards (continued) term description clear overlay panel the ribbons which have a clear overlay panel will print an id card and place a clear, protective overlay ove...

  • Page 16

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 16 section 2: setup and installation safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these installation guidelines can result in death o...

  • Page 17: Introduction

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 17 introduction thank you for choosing the color card printer. This fast, compact printer has been designed to print high-quality, full-color cards from virtually any windows® application program. I...

  • Page 18

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 18 connecting the printer to the computer the card printer is designed to be used with nearly any ibm-pc or compatible running windows 3.1x, windows 95/98 or windows nt. For best performance, a pent...

  • Page 19

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 19 installing the windows printer driver the card printer can be used with virtually any microsoft windows 3.1x, windows 95/98, windows nt 4.0 or windows 2000 software application program. (note: th...

  • Page 20

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 20 installing the printer driver from the software installation cd step procedure 1 to install the printer driver, close down all other programs and insert the software installation cd into the comp...

  • Page 21

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 21 installing the printer driver from the software installation cd (continued) step procedure 1 click the start button, point to settings and select printers. 2 double-click on the add printer icon....

  • Page 22

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 22 installing printer driver updates occasionally, new printer driver versions are released which have new or updated features. Before installing an updated printer driver version, always delete the...

  • Page 23

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 23 installing the 32-bit print spooler for windows 95/98 the card printer ships with a print utility program called the 32-bit print spooler. (note: this print spooler is for use only with windows 9...

  • Page 24

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 24 installing the 32-bit print spooler for windows 95/98 (continued) when the 32-bit print spooler is running, its icon will appear in the windows task bar. During a print job, it is sometimes helpf...

  • Page 25

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 25 installing the 32-bit print spooler for windows 95/98 (continued).

  • Page 26

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 26 loading ribbon into the printer follow these steps to load ribbon into the printer: step procedure 1 remove the ribbon from its packaging. Do not touch the colored portion of the ribbon. Oil or d...

  • Page 27

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 27 loading ribbon into the printer (continued) step procedure 3 open the top cover of the printer by gently grasping the front sides of the cover and lifting upward. The cover will tilt open from fr...

  • Page 28

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 28 loading ribbon into the printer (continued) step procedure 4 open the printhead assembly by gently pulling up on the assembly’s release tab and lifting upward. Allow the assembly to swing complet...

  • Page 29

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 29 loading ribbon into the printer (continued) step procedure 5 a. Place the supply end of the ribbon in between the two black ribbon drive hubs located on the right-hand side of the printer’s inter...

  • Page 30

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 30 loading ribbon into the printer (continued) step procedure 6 place the take-up end of the ribbon roll in between the two black ribbon drive hubs located on the left-hand side of the printer’s int...

  • Page 31

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 31 loading cards into the printer the card printer prints onto standard cr-80 size cards (3.375l x 2.125w x .030 / 86mml x 54mmw x .75mm), which have a clean, level, polished pvc surface. • although...

  • Page 32

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 32 loading cards into the printer (continued) the printer holds a maximum of 50 cr-80 size cards in its card input hopper. The printer will automatically feed each card off the top of the stack. To ...

  • Page 33

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 33 loading cards into the printer (continued) step procedure remove a stack of 50 or fewer cards from the card packaging. Do not touch the area of the cards on which you intend to print. Oil or dirt...

  • Page 34: Powering-Up The Printer

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 34 powering-up the printer applying power locate the desk-top transformer supplied with the system. Check that it is properly configured for the power used in the country. Caution no. 1: if you have...

  • Page 35

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 35 applying power (continued) step procedure 2 plug the dc power plug end of the transformer cord into the power input port on the rear panel of the printer. (note: optional external transformer mus...

  • Page 36

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 36 printing a self test now that ribbon and cards are installed, a self test should be performed to check for proper operation of the printer. The standard self test function requires only that a fu...

  • Page 37

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 37 section 3: troubleshooting the printer if you have difficulty operating the card printer, the troubleshooting suggestions in this section should, in most cases, solve the problem. If you still ha...

  • Page 38

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 38 resolving problems with the flashing online led light this indicates a recoverable printing error regarding the print media or supplies. Refer to the following list for possible causes to this pr...

  • Page 39

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 39 resolving problems with the flashing on/cancel led light step procedure 1 if the on/cancel led is flashing, this indicates a possible error with the printer’s memory. Contact the authorized resel...

  • Page 40

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 40 resolving problems with ribbon winding and printing symptoms: the printer skips ribbon panels, prints ribbon panels out of the usual ymck order (resulting in strangely colored output) or simply w...

  • Page 41

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 41 resolving problems with the card jams if a card becomes jammed inside the printer, remove it through the following steps: step procedure 1 leave the power on and open the printer’s top cover by g...

  • Page 42

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 42 resolving problems with the ribbon jams if the ribbon becomes jammed in the drive roller (visible when you open the printer), use the following procedure to correct the problem: step procedure 1 ...

  • Page 43

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 43 resolving problems (related to the printer stopping or making strange sounds) symptoms: printer makes strange sounds or stops printing and the on-line led light is flashing. Step procedure 1 symp...

  • Page 44

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 44 resolving problems with ribbon winding and printing step procedure 1 gently insert the tip of a small flathead screw driver into the hole so it fits into the slot of rp2. Slightly rotate rp2 in e...

  • Page 45

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 45 resolving problems with torn or broken ribbons symptoms: printer stops printing or simply continues to wind the take-up end of the roll and the on-line led light is flashing. Step procedure 1 sym...

  • Page 46

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 46 resolving problems with streaks in prints symptoms: scratches or lines travel the entire length of the printed card. Step procedure 1 symptom: there may be dust on the printhead. 2 symptom: there...

  • Page 47

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 47 resolving problems with pixelated photos on id cards symptoms: photos do not look smooth or continuous, but rather grainy and unclear. Step procedure 1 some applications have selections you must ...

  • Page 48

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 48 resolving problems with card feeding and online led blinking symptoms: the printer starts to make noise like everything is fine, but no card feeds. Step procedure 1 a. Be sure the cards are inser...

  • Page 49

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 49 section 4: printer driver setup safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these installation guidelines can result in death or ...

  • Page 50

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 50 installing the printer driver once the appropriate printer driver has been installed, you will need to set the driver up with the proper print options. Although each of the included printer drive...

  • Page 51: Document Settings

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 51 using the color id card ii printer advanced document settings access the color id card ii printing preferences window via start > settings > printers > c10/m10 card printer (icon) > color id card...

  • Page 52: Selecting Paper/output

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 52 selecting paper/output selecting card size this option displays a list of the available card size selections. These selections prevent you from printing over or damaging the area of the card cont...

  • Page 53

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 53 determining the number of copies use this function to indicate copies required. Step procedure 1 specify the number of copies to be printed by clicking on the up or down arrows..

  • Page 54

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 54 selecting the default graphic resolution this is a default selection..

  • Page 55: Document Options

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 55 document options step procedure 1 use the device options tab to select options that control the printer’s functions. Selecting ribbon type step procedure 1 use this option to select the ribbon ty...

  • Page 56

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 56 selecting from the ribbon type options use the ribbon type dropdown menu to select the correct ribbon type. Step procedure 1 select ribbon type under document options to change the setting. 2 sel...

  • Page 57

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 57 selecting from the ribbon type options (continued).

  • Page 58

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 58 selecting from the color matching options use this option to control where the resin black (k) panel of a full-color ribbon is printed. When printing with a resin-only ribbon type or a ribbon typ...

  • Page 59

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 59 selecting from the color matching options (continued).

  • Page 60: Using The Image Controls

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 60 using the image controls use the custom settings option under image controls to control the contrast and gamma of the printed image, as well as the individual color balance of yellow balance, mag...

  • Page 61

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 61 controlling the dye-sub intensity (ymcb) step procedure 1 control the overall darkness and lightness of the printed image by adjusting the dye-sub intensity slide by clicking and dragging the sli...

  • Page 62

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 62 controlling the resin heat step procedure 1 control the amount of heat the printer uses when printing with the resin black panel(s) of a full-color ribbon or when printing with a resin-only ribbo...

  • Page 63

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 63 using the default dither mode this is a default selection..

  • Page 64

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 64 selecting the k panel graphics mode option use this option to control where the resin black (k) panel of a full-color ribbon is printed. Step procedure 1 select the k panel graphics mode option t...

  • Page 65

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 65 selecting k panel only (95%) / (99%) these option are only active when the k panel graphics options is selected. • selecting either of the k panel only options forces all of the black within text...

  • Page 66

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 66 selecting the print edge-to-edge option use this option for edge-to-edge type printing. Step procedure 1 select this option to adjust the maximum printable area on a card, which results in printe...

  • Page 67

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 67 selecting the rotate 180 degrees option use this option to rotate the image on the front of the card 180 degrees when printed. Step description 1 select this option to change the position of the ...

  • Page 68

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 68 selecting the overlay option use this option to automatically print neither side, back side only, front side only, or both sides of a card. Step procedure 1 select this option in conjunction with...

  • Page 69

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 69 selecting the overlay option (continued).

  • Page 70

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 70 using the magnetic encoding options use this option only if the printer has an optional magnetic stripe encoding module installed. (note: this section describes these options and the printer's ma...

  • Page 71

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 71 using the magnetic encoding mode option use the magnetic encoding mode option to specify the desired, magnetic encoding standard. Step procedure 1 select the iso option provides encoding capabili...

  • Page 72

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 72 selecting the magnetic track options use the magnetic track options for these purposes: • customize the iso encoded data format for each of the magnetic stripe's three tracks. • customize each tr...

  • Page 73

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 73 selecting the track bit density option use this option to customize the bit recording density (bits per inch) used to encode the magnetic data on the currently selected track. (note: the default ...

  • Page 74

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 74 selecting the track lrc generation option use this option to customize the lrc generation mode (used to encode the magnetic data on the currently selected track). (note: the default iso standard ...

  • Page 75

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 75 selecting the track character size option use this option to customize the character data size (bits per character) used to encode the magnetic data on the currently selected track. (note: this c...

  • Page 76

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 76 selecting the track character parity option use this option to customize the character data parity (used to encode the magnetic data on the currently selected track). (note: the default iso stand...

  • Page 77

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 77 selecting the track character ascii offset option use this option to customize the character ascii offset used to encode the magnetic data on the currently selected track. This character offset v...

  • Page 78

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 78 selecting the shift data left option use this option to shift the recorded magnetic data to the left-hand side of the card's magnetic stripe. (note: this is useful in situations that require card...

  • Page 79

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 79 selecting the verify magnetic encoding option use this option to verify the encoding settings. Step procedure 1 select this option to instruct the printer to verify that all magnetic data has bee...

  • Page 80

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 80 reviewing iso track locations review the magnetic encoding module, which encodes onto tracks in accordance with an iso 7811-2 magnetic stripe. Refer to the diagram (below) for track locations. (n...

  • Page 81

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 81 sending track information magnetic track data is sent in the form of text strings from the application software to the printer driver along with all of the other printable objects within the card...

  • Page 82

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 82 reviewing tracks 1, 2, and 3 (in table format) review this table, which displays the ss, es, fs and the valid characters defined for each track. Start sentinel end sentinel field separator valid ...

  • Page 83

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 83 reviewing the ascii code and character table ascii code character ascii code character ascii code character 32 space 56 8 80 p 33 ! 57 9 81 q 34 " 58 : 82 r 35 # 59 ; 83 s 36 $ 60 t 37 % 61 = 85 ...

  • Page 84

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 84 selecting smart clipping rectangle.

  • Page 85

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 85 selecting the disable printing option use this option to disable the printing capabilities of the printer and still allow the printer to encode cards. Step procedure 1 select this option: • to en...

  • Page 86

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 86 selecting the calibration window use this option to (a) control the position of the printable area in relation to the card, (b) calibrate sensors and (c) adjust the internal printer settings..

  • Page 87

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 87 using the image placement controls step procedure 1 click on the vertical and horizontal adjustment arrows to adjust the image position values. • when adjusting these values, keep in mind that ca...

  • Page 88

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 88 using image placement controls (continued) review the image position diagram, which displays how the printed image will move in relation to the fixed card position as positive and negative image ...

  • Page 89

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 89 selecting the self test button use this option to send a self test page to the printer. Step procedure 1 click on the self test button to print out a test page and ensure that the computer is eff...

  • Page 90: Printing A Card

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 90 printing a card now that you have set up the printer, loaded media and installed the printer driver, you are ready to print an id card. Follow these steps to print the first card: step procedure ...

  • Page 91: Interface Information

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 91 section 5: diagnostic tools, calibration, and interface information safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these installatio...

  • Page 92

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 92 diagnostic tools – start by running a self-test perform a self test after initial setup of the printer, after a calibration procedure has been conducted, or after a part has been replaced. The se...

  • Page 93: Calibrating The Printhead

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 93 calibrating the printhead caution no. 1: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generated by various means, such ...

  • Page 94

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 94 aligning the headlift sensor step procedure 1 close the upper imaging assembly; leave the top cover open. 2 apply power to the printer; press both the on-line and on/cancel buttons at the same ti...

  • Page 95

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 95 making mechanical adjustments to the printhead refer to the following troubleshooting tips if you feel the printhead assembly requires additional adjustment. Caution no. 1: do not make mechanical...

  • Page 96

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 96 making mechanical adjustments to the printhead (continued) symptom overall printed image looks broken up and/or faded. Solution: the ribbon deflector on the printhead may be too low. Step procedu...

  • Page 97

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 97 making mechanical adjustments to the printhead (continued) symptom: printed image has a dark band across the card, about 1/8 in. (3mm) from the card leading edge. Solution: the ribbon deflector o...

  • Page 98

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 98 making mechanical adjustments to the printhead (continued) symptom: printed image has discolored arcs across the card. Solution: the ribbon deflector on the printhead may be too high. Step proced...

  • Page 99

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 99 making mechanical adjustments to the printhead (continued) caution: in order for the printer to function properly with the new printhead assembly, you must have firmware version 1.0.7. The firmwa...

  • Page 100

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 100 calibrating the ribbon sensor use this procedure (a) when colors on the printed card are out of alignment, (b) when a black bar appears on the leading edge of the card or covers the entire card ...

  • Page 101

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 101 adjusting the rp2 potentiometer step procedure 1 install the full-color ribbon in the printer. 2 position the magenta panel, from the supply spool, across the top of the light emitting portion o...

  • Page 102

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 102 adjusting the rp2 potentiometer note: rp2 has two stops; do not turn the screw beyond these stops. Once both leds are off, the ribbon sensor calibration is completed. Then, follow these steps. S...

  • Page 103

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 103 calibrating the left card sensor when this part is moved or replaced, the lengthwise print position on cards can be affected. This sensor provides the precise position of the cards leading edge ...

  • Page 104

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 104 aligning the stepper motor the stepper motor assembly may require alignment when replaced. Step procedure 1 examine the teeth on the pinion gear of the stepper motor. They should make positive c...

  • Page 105

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 105 calibrating the ribbon id sensor board the replacement ribbon id sensor board is calibrated by the factory; the procedure below is not necessary in most cases. Because extreme precision is requi...

  • Page 106

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 106 calibrating the ribbon id sensor board step procedure 1 remove all external cables from the back of the printer. 2 remove the ribbon from the printer. 3 detach the print circuit board, rip, powe...

  • Page 107

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 107 calibrating the ribbon id sensor board step procedure 14 read the voltage at r35; it should read + 0.75 v dc. Note: if the voltage is lower than + 0.75, the magnet of the id sensor is too close ...

  • Page 108: Interfacing Information

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 108 interfacing information the card printer is equipped with a standard 8-bit centronics-type parallel data communications port. This is the means by which the printer receives data from the comput...

  • Page 109

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 109 centronics-type parallel interface (continued) wire diagram of db36p and db25p.

  • Page 110

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 110 centronics-type parallel interface (continued).

  • Page 111

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 111 centronics-type parallel interface (continued).

  • Page 112

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 112 section 6: parts replacement safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these installation guidelines can result in death or se...

  • Page 113

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 113 reviewing the part number/description and drawing number table this section guides you through replacement of key components of the card printer. It includes disassembly, part removal, replaceme...

  • Page 114

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 114 reviewing the drawing index.

  • Page 115

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 115 reviewing the print circuit board cable connector locations.

  • Page 116

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 116 replacing the rear pivot cover (830168) it may be necessary to remove the rear pivot cover or the front cover for many of the replacement procedures in this section. Refer to drawing 8301xx. Ttr...

  • Page 117

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 117 replacing the front cover assembly (830182-02) refer to drawing 8301xx. Ttr: 5 minutes. Step procedure 1 unplug the power cord from the printer. 2 raise the rear pivot cover and open the upper i...

  • Page 118

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 118 replacing the print circuit board (140300) refer to drawing 830179. Ttr: 10 minutes step procedure 1 unplug the power cord and any external cables from the printer. 2 refer to drawing 8301xx to ...

  • Page 119

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 119 replacing the power circuit board (140302) refer to drawing 830179. Ttr: 20 minutes. Step procedure 1 unplug the power cord and any external cables from the printer. 2 refer to drawing 8301xx to...

  • Page 120

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 120 replacing the printhead assembly (820102) refer to drawing 830119-xx. Ttr: 5 minutes caution: if oil or debris makes contact with the printhead elements, wipe the glasscoated area of the printhe...

  • Page 121

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 121 replacing the printhead harness assembly (830162-00) refer to drawing 830119-xx. Ttr: 15 minutes. Note: the printhead harness assembly includes the following cables: data and power bus cables fo...

  • Page 122

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 122 replacing the printhead harness assembly (830162-00) (cont.) step procedure 13 remove the screw (130972) that secures the headlift sensor switch to the front plate/print assembly sideplate (8303...

  • Page 123

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 123 replacing the ribbon sensor board assembly (830151) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generated by...

  • Page 124

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 124 replacing the cleaning roller assembly (830177) refer to drawing 830177. Ttr: 1 minute. Step procedure 1 unplug the power cord from the printer. 2 lift the head latch lever (830312, drawing 8301...

  • Page 125

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 125 replacing the front panel board assembly (830164) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generated by v...

  • Page 126

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 126 replacing the left card sensor assembly (830135) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generated by va...

  • Page 127

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 127 replacing the headlift motor assembly (830143) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generated by vari...

  • Page 128

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 128 replacing the card feed assembly (830145) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generated by various m...

  • Page 129

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 129 replacing the ribbon drive assembly (830147) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generated by variou...

  • Page 130

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 130 replacing the slotted sensor mount assembly (830149) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generated b...

  • Page 131

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 131 replacing the lid sensor assembly (830150) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generated by various ...

  • Page 132

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 132 replacing the stepper motor assembly (810113) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generated by vario...

  • Page 133

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 133 replacing the ribbon id sensor board assembly (763173-2) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (discharges may be generat...

  • Page 134

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 134 replacing the card feed switch assembly (830136) refer to drawing 830131, item 12. Ttr: na in the unlikely event of failure, this cable is not field serviceable. Please contact the fargo technic...

  • Page 135

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 135 replacing the platen roller (810261) refer to drawing 830118-xx. Ttr: 15 minutes step procedure 1 unplug the power cord from the printer. 2 remove the front cover. 3 take off the rear pivot cove...

  • Page 136

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 136 replacing the card input roller (810262) refer to drawing 830118-xx. Ttr: 15 minutes each roller. Note: the following instructions are for the card input roller near the center of the printer. U...

  • Page 137

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 137 replacing the left card input roller step procedure 1 unplug the power cord from the printer. 2 take off the rear pivot cover. 3 detach the print circuit board from the chassis. Do not remove an...

  • Page 138

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 138 replacing the card feed roller (810304) refer to drawing 830118-xx. Ttr: 15 minutes. Step procedure 1 unplug the power cord from the printer. 2 take off the rear pivot cover. 3 detach the print ...

  • Page 139

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 139 replacing the magnetic head assembly (high-coercivity: 83019012 or low coercivity: 83019012) caution: this device is electrostatic sensitive. It may be damaged if exposed to static electrical di...

  • Page 140

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 140 installing the new magnetic head assembly step procedure 1 position the new magnetic head in the access plate area. 2 work the cable connector through the opening to the baseplate area. 3 connec...

  • Page 141

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 141 section 7: maintenance and cleaning safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these installation guidelines can result in deat...

  • Page 142

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 142 section 7: maintenance and cleaning (continued) the card printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis ...

  • Page 143

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 143 supplies required for the maintenance procedures outlined in this section, you will need the following items: • isopropyl alcohol • acetone • standard clear adhesive tape or masking tape • soft,...

  • Page 144

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 144 standard printhead cleaning this procedure should be performed if you notice a streak on the card where color was not transferred. This procedure should also be performed during every ribbon cha...

  • Page 145

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 145 expanded printhead cleaning perform if you have a streak on the printed output that can’t be solved by the standard printhead cleaning procedure. To maintain the printer’s high quality of printi...

  • Page 146

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 146 cleaning the printer case the printer has a durable casing that should retain its luster and appearance for many years. Clean it only with a soft cloth slightly moistened with water or a mild so...

  • Page 147

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 147 cleaning the card feed rollers to assure consistent printer operation, all of the gray card feed rollers within the printer should be cleaned during every ribbon change (every 250 prints) or if ...

  • Page 148

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 148 cleaning the drive roller the drive roller should be cleaned during every ribbon change or after every 250 prints. This helps to prevent jams and maintain uninterrupted service. Also perform thi...

  • Page 149

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 149 maintaining the cleaning rollers the cleaning rollers remove dust particles from a blank card as it feeds into the printer. Cleaning these rollers will help prevent contaminated cards from passi...

  • Page 150

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 150 section 8: packing the c10/m10 card printer the purpose of this section to provide the user with a specific packing procedure for the c10/m10 card printer. Follow this instruction to pack the ca...

  • Page 151: Sensor Testing

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 151 section 9: board level diagnostics the purpose of this section to provide the user with specific board level diagnostic procedures for board errors and sensor testing for the c10/m10 card printe...

  • Page 152

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 152 section 10: fargo technical support the purpose of this section to provide the user with an efficient, step-by-step procedure to be used when contacting fargo technical support as needed for the...

  • Page 153: Parts List

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 153 section 11: reviewing c10 and m10 spare parts list c10 and m10 id card printer recommended spare parts list effective date: april 2004 for current pricing see http://www.Fargopartner.Com/support...

  • Page 154: Glossary Of Terms

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 154 glossary of terms term definition 24-bit color a color depth for an image that uses 8 bits for each color (red, blue, green) combining the possible 256 shades to provide a color depth of 16.7 mi...

  • Page 155

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 155 reviewing the glossary of terms (continued) term definition barcodes a series of alternating black and white stripes, of varying widths (each character denoted by a set number and width of black...

  • Page 156

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 156 reviewing the glossary of terms (continued) term definition cache a type of memory buffer to store data temporarily, used to hold information that is most often exchanged between controller and ...

  • Page 157

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 157 reviewing the glossary of terms (continued) term definition cr-79 a card dimension standard of 2.0625" l x 3.3125" w (+/-0.002" w, +/-0.005" l) or 52.400 x 84.150 mm. Cr-80 a card dimension stan...

  • Page 158

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 158 reviewing the glossary of terms (continued) term definition direct-to-card (dtc) printing the direct-to-card printing process prints digital images directly onto any plastic card with a smooth, ...

  • Page 159

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 159 reviewing the glossary of terms (continued) term definition dwell time the speed at which the card moves across the lam roller, measured in seconds/inch (sec/in). This may be adjusted in the dri...

  • Page 160

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 160 reviewing the glossary of terms (continued) term definition encoder (wheel) an electromechanical device, attached to a shaft that detects the change in rotational position, incremented to count ...

  • Page 161

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 161 reviewing the glossary of terms (continued) term definition flash memory a microchip based non-volatile memory device that holds its data when power is removed. This allows for field reprogrammi...

  • Page 162

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 162 reviewing the glossary of terms (continued) term definition hard drive a high capacity storage device in a pc consisting of non- removable magnetically encodable platters. Hardware physical comp...

  • Page 163

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 163 reviewing the glossary of terms (continued) term definition ieee 1284 (institute of electrical and electronics engineers 1284) a standard method of signaling for a bi-directional parallel interf...

  • Page 164

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 164 reviewing the glossary of terms (continued) term definition landscape a document layout that is viewed with the document's long axis in a horizontal orientation. Lcd (liquid crystal display) a d...

  • Page 165

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 165 reviewing the glossary of terms (continued) term definition mb (megabyte) a unit of storage that equals 1,048,576 bytes. Memory a generic term for any device that stores digital information usin...

  • Page 166

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 166 reviewing the glossary of terms (continued) term definition oversized cards oversized cards are used for more efficient visual identification and are available in many non-standard sizes. The mo...

  • Page 167

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 167 reviewing the glossary of terms (continued) term definition pinch roller a free spinning (non-driven) roller that presses the card against the drive roller, on the opposite side, to ensure an ad...

  • Page 168

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 168 reviewing the glossary of terms (continued) term definition printhead the device on a printer that produces the image on the media. Pvc abbreviation for polyvinyl chloride, often called vinyl. P...

  • Page 169

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 169 reviewing the glossary of terms (continued) term definition resolution the number of individual pixels in a graphic, taken over a given length, used to indicate the sharpness of the picture and ...

  • Page 170

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 170 reviewing the glossary of terms (continued) term definition rs-232 an interface standard, established in 1969 by the electronic industries association, regarding the connecting of computer perip...

  • Page 171

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 171 reviewing the glossary of terms (continued) term definition software instructions saved in computer memory that directs the computer to perform certain tasks and functions. Spooler a computer ap...

  • Page 172

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 172 reviewing the glossary of terms (continued) term definition test-print a file stored in or generated through windows that is sent to the printer to test basic functionality. Thermistor an electr...

  • Page 173

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 173 reviewing the glossary of terms (continued) term definition update the process of installing a new revision of software or firmware to implement new changes to the printer's command codes and pr...

  • Page 174

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 174 reviewing the glossary of terms (continued) term definition ymckk the designation of colored ribbon by the panels of color in the order in which they are printed: yellow (y), magenta (m), cyan (...

  • Page 175: Index

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 175 index a ac - alternating current, 154 access card, 154 adhesion, 154 algebraic, 154 ansi (american national standards institute), 154 as400, 154 ascii (american standard code for information int...

  • Page 176

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 176 ecp mode (enhanced capabilities port mode), 159 edge-to-edge, 66, 159 ee memory, 159 eeprom (electrically erasable programmable read only memory), 159 encoder (smart card), 159 encoder (wheel), ...

  • Page 177

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 177 mag verify, 164 magnetic encoding options, 72 magnetic stripe, 164 magnetic stripes interchangeable, 72 mb (megabyte), 165 media, 164 memory, 165 menu, 165 monochrome, 165 monochrome text or bar...

  • Page 178

    Restricted use only fargo electronics, inc. Persona c10/m10 id card printer service manual (rev. 4.0) 178 sensor, 170 sensor location and voltages table, 151 sensor testing, 151 serial interface, 170 shift data left checkbox, 78 shift data left option, 78 simm, 170 simplex, 170 slot sensor, 151 smar...