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Fargo Persona M30 User Manual - Functional Specifications

Manual is about: Card Printer

Summary of Persona M30

  • Page 1

    Persona® m30 card printer user guide (rev. 1.0) • single-side model • dual-side model • single-side (plus mag) model • dual-side (plus mag) model part number: l000808 (user guide).

  • Page 2

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) ii persona m30 card printer user guide (rev. 1.0), property of fargo electronics, incorporated copyright © 2006 by fargo electronics, incorporated. All rights reserved. Printed in the united states of america....

  • Page 3: Table Of Contents

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) iii table of contents section 1: introduction _____________________________________________________ 1-1 how to use the manual _______________________________________________________________ 1-1 safety messages...

  • Page 4

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) iv resolving a invalid ribbon error____________________________________________________ 4-23 resolving a wrong ribbon error ____________________________________________________ 4-25 resolving a card jam error ...

  • Page 5

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) v using the image position radio buttons _______________________________________________ 5-37 reviewing the iso track locations__________________________________________________ 5-38 entering the track informa...

  • Page 6

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) vi section 9: fargo technical support __________________________________________ 9-1 contacting fargo technical support_____________________________________________________ 9-1 reading the serial numbers on a ...

  • Page 7: Section 1: Introduction

    Section 1: introduction how to use the manual the persona m30 card printer user guide (rev. 1.0) is, in fact, the troubleshooting and service manual for the entire card printer. The manual is designed to provide installers and technicians with quick, efficient lookup of related procedures, component...

  • Page 8

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 1-2 safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these installation guidelines can result in death or serious injury. Information that raises po...

  • Page 9

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 1-3 persona m30 card printer overview reviewing the persona m30 block diagram motors sensors parts 1 card feed 6 card feed 13 card input roller 2 print stepper 7 ribbon sensor 14 cleaning roller 3 ribbon drive...

  • Page 10

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 1-4 reviewing the persona m30 sequence of operations the following sequence describes a full color print job with magnetic encoding. Step process 1 the file information is received from the pc 2 printer checks...

  • Page 11

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 1-5 reviewing the persona m30 sequence of operations (continued) step process 5 the print ribbon drive engages. 6 the print ribbon sensor looks for the color transition from yellow to magenta. Print ribbon enc...

  • Page 12

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 1-6 reviewing the persona m30 sequence of operations (continued) step process 23 the card feed stepper motor engages to queue card for magnetic encoding. 24 the encoding data is written to the card. 25 the mag...

  • Page 13

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 1-7 reviewing the persona m30 boot up sequence step process 1 on power up, the printer checks the current state of the card feed sensor and the headlift sensor. 2 if the headlift sensor is found to be open, th...

  • Page 14: Section 2: Specifications

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-1 section 2: specifications the purpose of this section is to provide the user with specific information on the regulatory compliances, agency listings, technical specifications and functional specifications...

  • Page 15: Agency Listings

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-2 agency listings term description emissions standards ce, fcc, crc c1374, en 55022 class b, fcc class b, en 55024: 1998, en 61000-3-2 and en 61000-3-3. Safety standards ul iec 60950-1 (2001), csa c22.2 no. ...

  • Page 16

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-3 technical specifications (continued) type description humidity 20-80% non-condensing interface usb 1.1 memory 2mb ram operating temperature 65° to 80° f / 18° to 27° c print area cr-80 edge-to-edge printer...

  • Page 17

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-4 technical specifications (continued) type description supply voltage 100-240 vac, .6-1.0 a supply frequency 50 hz/60 hz system requirements ibm-pc or compatible; windows 2000, window-xp; pentium™ class 233...

  • Page 18: Functional Specifications

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-5 functional specifications this card printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal tr...

  • Page 19

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-6 printer components: front cover to usb port components description front cover opens to allow access to the ribbon cartridge. (note: this cover must be closed in order for the printer to begin printing.) p...

  • Page 20

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-7 printer components: print ribbons to make it easier to remember which print ribbons are which, a letter code has been developed to indicate the type of ribbon panels found on each ribbon. This letter code ...

  • Page 21

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-8 printer components: dye-sublimation print ribbons note that the printer requires both specialized and authorized print ribbons in order to print and function properly. Step procedure 1 do not run the cards...

  • Page 22

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-9 printer components: blank cards type description card size the card printer accepts these two card sizes: • cr-80 (2.110”w x 3.366”l or 53.6mmw x 85.5mml) • cr-79 (2.043”w x 3.295”l or 51.9mmw x 83.7mml) c...

  • Page 23

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-10 printer module: flipper table module assembly (d900200) the flipper table module assembly (d900200) is an automated flipping module that allows the printer to print on the front side and backside of each ...

  • Page 24

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 2-11 printer module: flipper table module assembly (d900200) (continued) here are references within this document. • see the flipper table module assembly problems procedures. • see the print both sides option...

  • Page 25: Procedures

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-12 section 3: setup and installation procedures the following guide will walk you through the installation of the persona m30 card printer driver. • time requirement (software): this software installation pr...

  • Page 26

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-13 unpacking and inspection while unpacking your printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. Check ...

  • Page 27

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-14 reviewing the printer (front view; cartridge being installed).

  • Page 28

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-15 connecting the printer power follow this procedure. (note: do not connect the printer’s usb cable until prompted during the printer driver installation.) step procedure 1 plug the ac adapter power cable i...

  • Page 29

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-16 installing the print ribbon cartridge the fargo persona m30 card printer uses a one-piece, disposable ribbon cartridge load system. Every ribbon cartridge contains a ribbon and a card cleaning roller. Ste...

  • Page 30

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-17 installing the print ribbon cartridge (continued) step procedure 2 a. Remove the liner on the card cleaning roller before installing the cartridge, as shown in display a (upper right arrow of display). B....

  • Page 31

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-18 installing the print ribbon cartridge (continued) display b – shows direction that cartridge is inserted in the printer..

  • Page 32

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-19 installing blank cards into the card hopper the fargo persona m30 printer is capable of printing single load cards and multiple feed cards (batch mode). • to print using single feed, remove all cards from...

  • Page 33

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-20 installing blank cards into the card hopper (continued) press the card hopper load lever down. Insert the cards. Here the lever is still up. Here the lever is pressed down..

  • Page 34

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-21 installing blank cards into the card hopper (continued) here are the cards ready to insert. Here the input hopper door is closed..

  • Page 35

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-22 lowering the card output hopper step procedure 1 the fargo persona m30 comes with a card output hopper (to hold cards after they have been printed). Pull the output hopper down until it snaps into place..

  • Page 36

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-23 flipper table module installation here are references within this document. • see the flipper table module assembly problems procedures. • see the print both sides option under the device options tab, as ...

  • Page 37

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-24 installing the flipper table module assembly (d900200) step description 1 caution: turn off the printer and unplug the power cord from the printer. 2 remove the rear cover (d90066) to the printer. Continu...

  • Page 38

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-25 installing the flipper table module assembly (d900200) (continued) step description 3 remove the card output or exit door (d900092) and left end cap (d900064) to the printer, as shown below. Continued on ...

  • Page 39

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-26 installing the flipper table module assembly (d900200) (continued) step description 4 a. Remove the cover from the flipper table module assembly (d900200), as shown below. B. Place the flipper table next ...

  • Page 40: Printer Driver Installation

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-27 printer driver installation installing the printer driver step procedure 1 close all programs and insert the software installation cd into your computer’s cd drive. After a few seconds, the cd’s installer...

  • Page 41

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-28 installing the printer driver (continued) step procedure 3 click on the next button to continue with the setup program..

  • Page 42

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-29 installing the printer driver (continued) step procedure 4 read the license agreement. Select the i accept the terms of the license agreement option and click next to continue..

  • Page 43

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-30 installing the printer driver (continued) step procedure 5 a. Select the complete option to install the following components: • printer driver software • printer driver user’s guide • fargo diagnostics ut...

  • Page 44

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-31 installing the printer driver (continued) step procedure 6 click install to begin the installation..

  • Page 45

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-32 installing the printer driver (continued) step procedure 7 wait while the m30 card printer is configuring your new software installation..

  • Page 46

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-33 installing the printer driver (continued) step procedure 8 click on continue anyway installation..

  • Page 47

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-34 installing the printer driver (continued) step procedure 9 a. Select the port that your printer is connected to at this time. B. Click on the ok button and continue with the installation..

  • Page 48

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-35 installing the printer driver (continued) step procedure 9 a. Connect the usb cable to the printer. B. Turn on the printer at this time if it is not already on. C. Wait during the installation..

  • Page 49

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-36 installing the printer driver (continued) step procedure 10 select the installed ribbon type..

  • Page 50

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-37 installing the printer driver (continued) step procedure 11 click on the finish button to complete the setup. 12 a. Click on the yes button to exit the installer. B. Click on the no button to return to th...

  • Page 51

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-38 printing a test print image step procedure 1 a. From your computer’s startup menu, select settings > printers and faxes (windows xp) or > printers (windows 2000). B. Double click on the persona m30 card p...

  • Page 52

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-39 printing a test print image (continued) step procedure 3 this completes the persona m30 card printer/encoder installation guide. For additional help regarding the test print and other related items, see t...

  • Page 53: Printer Transport

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 3-40 printer transport moving the printer to another location step procedure 1 the printer can be transported by gripping it under the back lid, as shown in the photo below. 2 you have completed the setup and ...

  • Page 54

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-1 section 4: general troubleshooting this section provides troubleshooting procedures for this printer for communication errors, card feed errors, print process errors, card jam errors, encoding errors and d...

  • Page 55: Communications Errors

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-2 communications errors resolving the communication errors symptom(s): incorrect output, communications error on pc or printer, stalling, no response from printer, no job printed, “paper out” error. Step pro...

  • Page 56

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-3 resolving the communication errors (continued) step procedure 3 determine the problem with printing from the application. A. Print a self-test from the printer by holding down the pause button on power up ...

  • Page 57: Print Process Errors

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-4 print process errors all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Resolving a card not fed error (cards will not feed off the hopper) step procedur...

  • Page 58

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-5 resolving a card not fed error (cards will not feed off the hopper) (continued) step procedure 2 check the card quality / loading. A. Remove cards from the card hopper. B. Ensure that the cards are not sti...

  • Page 59

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-6 resolving a card not fed error (cards will not feed off the hopper) (continued) step procedure 7 card hopper feed roller is not turning during a print job. A. Remove the printer rear cover. B. Ensure that ...

  • Page 60

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-7 resolving a card not fed error (two (2) or more card feed at the same time) all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review th...

  • Page 61

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-8 resolving a card not fed error (two (2) or more card feed at the same time) (continued) step procedure 2 check card quality / loading. A. Remove cards from the card hopper. B. Ensure that the cards are not...

  • Page 62

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-9 resolving a ribbon rfid error (ribbon rfid antenna is corrupted) all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following...

  • Page 63

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-10 resolving a ribbon rfid error (ribbon rfid sensor is corrupted) all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following...

  • Page 64

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-11 resolving the mag verify error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • symptom: the prin...

  • Page 65

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-12 resolving the mag verify error (continued) step procedure 2 check to ensure that the cards are loaded with the magnetic stripe facing up and towards the front of the printer. 3 a. Press on the resume butt...

  • Page 66

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-13 resolving the mag verify error (continued).

  • Page 67

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-14 resolving the no mag installed error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • symptom: th...

  • Page 68

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-15 resolving the no mag installed error (continued) step procedure 2 press the cancel print button on the driver monitor error display message. 3 reboot the printer by cycling the power. 4 verify that the pr...

  • Page 69

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-16 resolving a ribbon sensor error (ribbon miscue) all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Note: using the printer in direct sunlight may advers...

  • Page 70

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-17 resolving a ribbon sensor error (ribbon miscue) (continued) step procedure 2 open the front cover and remove the ribbon cartridge. A. Check that the ribbon is in good condition and not wrinkled or broken....

  • Page 71

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-18 resolving a ribbon break jam error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Note: using the printer in direct sunlight may adversely affect th...

  • Page 72

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-19 resolving a ribbon break jam error (continued) step procedure 2 open the front cover and remove the ribbon cartridge. • if ribbon is broken, continue to step 3. • if ribbon is in good condition, continue ...

  • Page 73

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-20 resolving a ribbon out error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Note: using the printer in direct sunlight may adversely affect the ribb...

  • Page 74

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-21 resolving a no ribbon installed error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • symptom: p...

  • Page 75

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-22 resolving a no ribbon installed error (continued) step procedure 2 verify that a ribbon cartridge is installed in the printer. A. Press on the resume button. B. If the issue persists, continue to step 3. ...

  • Page 76

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-23 resolving a invalid ribbon error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • symptom: printe...

  • Page 77

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-24 resolving a invalid ribbon error (continued) step procedure 2 verify that the ribbon cartridge installed is designed for the correct printer model. 3 press on the resume button. If the issue persists, con...

  • Page 78

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-25 resolving a wrong ribbon error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • symptom: printer ...

  • Page 79

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-26 resolving a wrong ribbon error (continued) step procedure 2 verify the driver settings are correct. A. Open the printer control panel from the computer. • if using windows 98se, me, right click on the m30...

  • Page 80

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-27 resolving a card jam error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • symptom: card is jamm...

  • Page 81

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-28 resolving a card jam error (continued) step procedure 2 look for a jammed card in the printer. A. Open the printer’s front cover. B. Remove the ribbon cartridge from the printer. C. Check to see if a card...

  • Page 82

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-29 resolving a headlift motor or sensor error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • sympt...

  • Page 83

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-30 resolving a headlift motor or sensor error (continued) step procedure 2 press the cancel print button on the driver monitor error display message. 3 reboot the printer by cycling the power. 4 cycle the he...

  • Page 84

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-31 resolving the cover open error message all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • symptom: ...

  • Page 85

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-32 resolving the blank output issues all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • symptom: a car...

  • Page 86

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-33 resolving the blank output issues (continued) step procedure 4 adjust the placement. A. Reset the printer to clear any error messages by removing the power and reapplying it. B. Open the printer control p...

  • Page 87

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-34 resolving the blank output issues (continued) step procedure 6 ensure that the proper voltage is being applied to the printhead. A. Remove the back cover. B. Using a digital voltmeter, connect the negativ...

  • Page 88

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-35 flipper table module assembly problems resolving the no flipper table module problem all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. See the installi...

  • Page 89

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-36 resolving the flipper jam error all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. See the installing the flipper table module assembly (d900200) proced...

  • Page 90

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-37 resolving the blank output issues (continued) step procedure 2 open the printer’s flipper table module cover. A. Clear any cards in the flipper table module by using the forward and/or reverse buttons loc...

  • Page 91: Diagnosing Image Problems

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-38 diagnosing image problems resolving the pixel failure problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following ...

  • Page 92

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-39 resolving the card surface debris problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • sympt...

  • Page 93

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-40 resolving the image placement problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. This procedure is used to adjust the position of the card in t...

  • Page 94

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-41 resolving the image placement problems (continued).

  • Page 95

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-42 resolving the image placement problems (continued) step procedure 3 verify if the horizontal image position setting is set correctly or incorrectly. See the graphic below. • if the white border is on the ...

  • Page 96

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-43 resolving the image placement problems (continued) step procedure 4 verify if the vertical image position setting is set correctly or incorrectly. See the graphic below. A. Adjust the value as described b...

  • Page 97

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-44 resolving the poor image quality problems all troubleshooting procedures assume that only factory-authorized supplies are in use in the printer. Step procedure 1 review the following information. • sympto...

  • Page 98: Running The Self Test

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-45 running the self test perform a self-test after (a) an initial setup of the printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper printer operation. S...

  • Page 99

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 4-46 running the magnetic self test (hico only) perform a self-test after (a) an initial setup of the printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper...

  • Page 100

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-1 section 5: printer adjustments see this section for printer adjustments. Safety messages (review carefully) symbol critical instructions for safety purposes danger: failure to follow these installation gui...

  • Page 101: M30 Print Driver Options

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-2 m30 print driver options reviewing m30 printer drivers this section applies to the m30 printer..

  • Page 102

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-3 using the card tab (persona m30) adjusting the card size option step description 1 • select either the cr-80 or cr-79 card size depending on your requirements. • click on the inches or mm option to choose ...

  • Page 103

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-4 adjusting the orientation option step description 1 select portrait under orientation to cause the card to print in a vertical orientation. Or select landscape under orientation to cause the card to print ...

  • Page 104

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-5 selecting the number of copies step description 1 select the number of copies by clicking on the up or down arrows, as shown below..

  • Page 105

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-6 using the diagnostics button step description 1 click on the diagnostic button to bring up the fargo diagnostics utility window..

  • Page 106

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-7 using the clean printer option step description 1 click on the clean printer button to display the clean printer utility window. 2 remove all cards from the card hopper and close the hopper door. 3 open th...

  • Page 107

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-8 using the clean printer option (continued) step description 6 click on the clean button at the bottom of the window. (note: the printer will begin to feed the cleaning card through the card path.) 7 reinse...

  • Page 108

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-9 using the test print button step description 1 click on the test print button to send a simple self-test print to the printer. • ensure that an appropriate ribbon is installed for the m30. • ensure that th...

  • Page 109

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-10 using the about button step description 1 click on the about button to open a dialog box containing the copyright and version, date code information about this printer driver software..

  • Page 110

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-11 using the about button (continued) step description 2 review the dialog box containing the copyright and version, date code information about this printer driver software (as needed)..

  • Page 111

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-12 using the device options tab (m30) reviewing the device options tab the m30 window with the device options tab is displayed below..

  • Page 112

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-13 adjusting the ribbon type option use the ribbon type option to select print ribbons. Step description 1 select the appropriate print ribbon type option from the dropdown menu for the type of print ribbon ...

  • Page 113

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-14 selecting the auto ribbon select option step description 1 click on the auto ribbon select button to verify that the ribbon type selected matches the ribbon installed in the printer. • the printer driver ...

  • Page 114

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-15 adjusting for the resin dither select the appropriate dither method according to the type of image to be printed. This option affects objects printed with a resin-only print ribbon. Step procedure 1 selec...

  • Page 115

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-16 using the resin heat (k) option (front and back) use this option to control the amount of heat the printer uses when printing with the resin black panel(s) of a full-color ribbon or when printing with a r...

  • Page 116

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-17 using the overlay heat (o) option use this option to control the amount of heat the printer uses when printing with the overlay panel of a ribbon. (note: this control can be helpful for fine-tuning the tr...

  • Page 117

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-18 using the print both sides option use this option to automatically print on both the front side and back side of a card. Step procedure 1 select this option in conjunction with any application program tha...

  • Page 118

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-19 using the print back side first option step procedure 1 select this option: • if you need to print the first page of a two-page document on the backside of the card. Or • if you need to print the resin bl...

  • Page 119

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-20 using the print back side only option use this option to print only onto the backside of cards. Step procedure 1 select this option to print only onto the backside of cards. (note: load the cards in the s...

  • Page 120

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-21 using the rotate front 180 degrees or rotate back 180 degrees options use this option to change the position of the printed image in relation to the set location of a card's magnetic stripe or smart chip....

  • Page 121

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-22 using the disable printing option use this option to disable the printing capabilities of the printer. (note: this option still allows the printer to encode cards.) step description 1 select this option t...

  • Page 122: Using The Calibrate Tab

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-23 using the calibrate tab use the calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate sensors and (c) adjust the internal printer settings that are customi...

  • Page 123

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-24 using the image position controls use the image position controls to adjust the position of the overall print area to be precisely centered on a card. Step procedure 1 click on the vertical and horizontal...

  • Page 124

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-25 using the image position controls (continued) review the image position diagram, which displays how the printed image will move in relation to the fixed card position as positive and negative image placem...

  • Page 125

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-26 using the sensors button use the sensors button to bring up a separate dialog box for calibrating the printer's ribbon sensor (see instructions in the calibration window below)..

  • Page 126

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-27 using the settings button use the settings button to bring up a separate dialog box for adjusting the internal printer settings, which are customized for every printer at the factory and saved directly wi...

  • Page 127

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-28 using the magnetic encoding tab use this option only if the printer has an optional magnetic stripe encoding module installed. The following describes these options and the printer's magnetic encoding pro...

  • Page 128

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-29 reviewing the enable mle support checkbox multi-language extension (mle) support in windows xp can cause text strings to be broken up into fragments. This fragmentation of the text string prevents magneti...

  • Page 129

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-30 using the magnetic track selection radio buttons use the magnetic track selection option to specify which track to configure through the magnetic track options if the application requires customization of...

  • Page 130

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-31 using the magnetic track selection radio buttons (continued) step procedure 2 use the magnetic track selections to configure the way in which each of the three magnetic tracks will encode. (note no.1: the...

  • Page 131

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-32 using the magnetic track options radio buttons use the magnetic track options for these purposes: • customize the iso encoded data format for each of the magnetic stripe's three tracks. • customize each t...

  • Page 132

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-33 using the bit density radio buttons use this option to customize the bit recording density (bits per inch) used to encode the magnetic data on the currently selected track. Step procedure 1 select 75 bpi ...

  • Page 133

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-34 using the character size radio buttons use this option to customize the character data size (bits per character) used to encode the magnetic data on the currently selected track. (note: this character siz...

  • Page 134

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-35 using the ascii offset radio buttons use this option to customize the character ascii offset used to encode the magnetic data on the currently selected track. (note: this character offset value is subtrac...

  • Page 135

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-36 using the shift data left checkbox use this option to shift the recorded magnetic data to the left-hand side of the card's magnetic stripe. Or use this option for situations that require cards to be reada...

  • Page 136

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-37 using the lrc generation radio buttons use this option to customize the lrc generation mode (used to encode the magnetic data on the currently selected track). Step procedure 1 select no lrc to change the...

  • Page 137

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-38 reviewing the iso track locations review the magnetic encoding module, which encodes onto tracks in accordance with an iso 7811-2 magnetic stripe. (note: refer to the diagram (below) for track locations.)...

  • Page 138

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-39 entering the track information (note: if these characters are not added to the track data, the text intended for the magnetic track will most likely appear as printed text on the card.) step procedure 1 t...

  • Page 139

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-40 reviewing tracks 1, 2 and 3 (in table format) review this table, which displays the ss, es, fs and the valid characters defined for each track. Start sentinel end sentinel field separator valid characters...

  • Page 140

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-41 reviewing the ascii code and character table ascii code character ascii code character ascii code character 32 space 56 8 80 p 33 ! 57 9 81 q 34 " 58 : 82 r 35 no. 59 ; 83 s 36 $ 60 t 37 % 61 = 85 u 38 & ...

  • Page 141

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-42 using the overlay / print area tab use this option to control where the overlay (o) panel and/or the print area appear on a card. (note: this option is helpful if, for example, you would like to omit or b...

  • Page 142

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-43 enabling the print both sides option step procedure 1 select the print both sides checkbox under the device options tab to enable the print both sides option under the overlay / print area. (note: this sa...

  • Page 143

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-44 enabling the print back side first option step procedure 1 select the print back side first checkbox under the device options tab to enable the print back side first option under the overlay / print area....

  • Page 144

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-45 enabling the front side option (overlay / print area) step procedure 1 select the front radio button, which enables the overlay / print area and security options functions..

  • Page 145

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-46 enabling the back side option (overlay / print area) step procedure 1 select the back radio button, which enables only the overlay / print area function..

  • Page 146

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-47 using the overlay / print area dropdown menu step procedure 1 select the full card option for the printer to overlay and/or print the entire card. Or select the defined area(s) option for the printer to o...

  • Page 147

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-48 using the overlay / print area use these overlay / print area options to control both the print and overlay together or control each individually. (note: determine whether to use the frontside option (via...

  • Page 148

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-49 using the defined area option step procedure 1 a. Determine whether to use the frontside option (via the front radio button) or the backside option (via the back radio button). B. Select the defined area(...

  • Page 149

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-50 using the defined area option (continued) step procedure 2 when the card grid is first activated, a small black square will appear at its default size of .2" x .2" / 5mm x 5mm and at its default location ...

  • Page 150

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-51 using the defined area option (continued) step procedure 4 measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these values into ...

  • Page 151

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-52 using the defined area option (continued) step procedure 5 a. Print the card design and observe how the image is oriented on the card as it ejects from the printer. (note: the location of a defined area i...

  • Page 152

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-53 using the defined area option (continued) step procedure 6 a. Determine whether to use the frontside option (via the front radio button) or the backside option (via the back radio button). B. Use the defi...

  • Page 153

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-54 using security options (visual security solutions) (frontside option only) the visual security solutions dropdown menu list will be used to enable and select which type of visual security will be used. Th...

  • Page 154

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-55 selecting orientation - landscape step procedure 1 select the landscape radio button (below) under orientation under the card size tab to use the visual security solutions (a to d), as shown in this windo...

  • Page 155

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-56 selecting the visual security solutions dropdown menu (a to d) step procedure 1 click on the visual security solutions dropdown menu (below) under the landscape - orientation (see above) to use the option...

  • Page 156

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-57 selecting orientation - portrait step procedure 1 select the portrait radio button (below) under orientation under the card size tab to use the visual security solutions (e to h), as shown in this window..

  • Page 157

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-58 selecting the visual security solutions dropdown menu (e to h) step procedure 1 click on the visual security solutions dropdown menu under the portrait - orientation (see above) to use the options shown b...

  • Page 158

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-59 selecting the verimark radio button (frontside option only) step procedure 1 click on either the verimark or holomark radio button, as shown below. The foil options are used to control the size of the exc...

  • Page 159

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-60 selecting the holomark radio button (frontside option only) step procedure 1 click on the holomark radio button (below) for the squared-area size..

  • Page 160

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-61 reviewing the custom verimark card (custom graphic in a 2d foil) the custom verimark image is stamped on blank, standard-sized cards. You can select one of eight positions (a to h), as shown in the portra...

  • Page 161

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-62 reviewing the custom holomark card (custom graphic in a 2d foil) the custom holomark image is stamped on blank, standard-sized cards. You can select one of eight positions (a to h), as shown in the portra...

  • Page 162

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-63 using the printer information tab use the options on this tab to view information about the ribbon installed in the printer..

  • Page 163

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-64 reviewing the ribbon information step procedure 1 use the ribbon information to determine which ribbon is being used to print with and its part number..

  • Page 164

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-65 reviewing the ribbon level indicator step procedure 1 use the ribbon level indicator to view approximately how much ribbon is left..

  • Page 165

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-66 using the printer calibration utility access the settings dialog box via the settings button on the calibrate tab. Use the adjustment mode to change the printer's internal settings. (note: the card printe...

  • Page 166

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-67 using the image darkness option use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat used by the printhead when printing. Step procedure 1 lighte...

  • Page 167

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-68 using the print top of form option use this option to adjust the lengthwise or horizontal position of the printed image on a card so it appears centered. (note: when adjusting this value, keep in mind tha...

  • Page 168

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-69 using the print end of form option use this option to reduce or increase the overall printable area in order to optimize edge-to- edge printing toward the trailing edge of a card. (note: when adjusting th...

  • Page 169

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-70 using the print left of form option use this option to adjust the vertical position of the printed image on a card so it appears centered. (note: when adjusting this value, keep in mind that cards always ...

  • Page 170

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-71 using the magnetic encoder voltage offset option use this option to adjust the voltage of the magnetic encoder. • encoder voltage is set from the factory at a default of 7.24vdc for hi-co magnetic cards a...

  • Page 171

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-72 adjusting the hi-co voltage offset step procedure 1 identify the magnetic encoder voltage required by the cards. (note: the required encoder voltage for the cards will need to be known in order to properl...

  • Page 172

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-73 adjusting the lo-co voltage offset step procedure 1 identify the magnetic encoder voltage required by the cards. (note: the required encoder voltage for the cards will need to be known in order to properl...

  • Page 173

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-74 using the mag top of form option use this option only if the printer has a built-in magnetic stripe encoder. (note: if so, use this option to shift the starting point of where the printer will begin encod...

  • Page 174

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-75 using the mag top of form option (continued).

  • Page 175

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-76 using the ribbon tension option step procedure 1 use the ribbon tension option to increase or decrease the amount of tension (drag) on the ribbon during printing. • enter a positive value to increase the ...

  • Page 176

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 5-77 using the flipper home offset option use this option to change the flipper angle relative to home/horizontal position. This is done in order to adjust angle of travel to and from the printer and flipper m...

  • Page 177: Section 6: Cleaning

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 6-1 section 6: cleaning the card printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possibl...

  • Page 178: (Part Number 085976)

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 6-2 persona m30 card printer/encoders cleaning kit (part number 085976) caution: as with any electronic device, internal components of the printer, such as the printhead, may be damaged if exposed to static el...

  • Page 179: Cleaning The Printhead

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 6-3 cleaning the printhead perform this procedure approximately every 1000 prints to maintain a consistent print quality. Step procedure 1 open the printer’s front cover. 2 remove the print ribbon. 3 squeeze t...

  • Page 180

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 6-4 cleaning the platen and the card feed rollers perform this procedure approximately every 1000 prints to maintain a consistent print quality. (note: the card feed rollers move the card throughout the print ...

  • Page 181

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 6-5 cleaning the platen and the card feed rollers (continued) step procedure 2 remove all the cards from the printer’s input hopper. 3 use the cleaning card from the printer’s and remove the adhesive backing f...

  • Page 182

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 6-6 cleaning the platen and the card feed rollers (continued) step procedure 4 insert the cleaning card into the single feed card slot until the card stops. (note: if your printer is equipped with a magnetic e...

  • Page 183

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 6-7 cleaning the platen and the card feed rollers (continued) step procedure 5 from your computer, open the printer driver and select either properties (if you are using windows 98se/me) or printing preference...

  • Page 184

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 7-1 section 7: packing the card printer the purpose of this section is to provide the user with a specific packing procedure for this card printer. Follow this instruction to pack the card printer for transpor...

  • Page 185: Introduction

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 8-1 section 8: firmware upgrades introduction the persona m30 card printer/encoders - firmware upgrade document (rev. 1.0) and this section are identical. They both provide step-by-step procedures for upgradin...

  • Page 186

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 8-2 safety messages (review carefully) symbol critical procedures for safety purposes danger: failure to follow these installation guidelines can result in death or serious injury. Information that raises pote...

  • Page 187: Downloading Firmware

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 8-3 downloading firmware step procedure 1 open the fargo diagnostic utility (located in the programs folder), as shown below. • click on the start icon on the desktop. • select the programs folder. • select th...

  • Page 188

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 8-4 downloading firmware (continued) step procedure 2 click on the download firmware button under step 1:, as shown below..

  • Page 189

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 8-5 downloading firmware (continued) step procedure 3 a. Check that the computer has an active internet connection. B. Click on the yes button, as shown below..

  • Page 190

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 8-6 downloading firmware (continued) step procedure 4 this will launch the fargo support page. • click on the firmware selection box. • use the drop down menu to select the printer. • click on the go button, a...

  • Page 191

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 8-7 downloading firmware (continued) step procedure 5 click on the printer name under printer firmware to begin the download, as shown below. 6 click on the save button to save the file, as shown below. 7 clic...

  • Page 192

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 8-8 downloading firmware (continued) step procedure 13 click on the select firmware file button under step 2: in the fargo diagnostic utility window, as shown below. 14 • select the desktop dropdown menu. • cl...

  • Page 193: Sending The Firmware File

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 8-9 sending the firmware file step procedure 1 from the fargo diagnostic tool, click on the send firmware button, as shown below. 2 upon successful completion of the firmware update, the printer will restart. ...

  • Page 194

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 9-1 section 9: fargo technical support the purpose of this section is to provide the user with an efficient, step-by-step procedure to be used when contacting fargo technical support as needed for this card pr...

  • Page 195

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 9-2 reading the serial numbers on a fargo printer the purpose of this section is to provide updated instructions for reading serial numbers on a fargo printer. Finding out when a fargo card printer was manufac...

  • Page 196: List

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 10-1 section 10: reviewing the spare parts list reviewing the persona m30 spare parts list persona m30 id card printer recommended spare parts list effective date: june 2004 for current pricing see http://www....

  • Page 197

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-1 section 11: glossary of terms term definition 24-bit color a color depth for an image that uses 8 bits for each color (red, blue, green) combining the possible 256 shades to provide a color depth of 16.7 ...

  • Page 198

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-2 glossary of terms (continued) term definition barcodes a series of alternating black and white stripes, of varying widths (each character denoted by a set number and width of black stripes) that allows ch...

  • Page 199

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-3 glossary of terms (continued) term definition cache a type of memory buffer to store data temporarily, used to hold information that is most often exchanged between controller and peripheral, to expedite ...

  • Page 200

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-4 glossary of terms (continued) term definition cr-79 a card dimension standard of 2.0625" l x 3.3125" w (+/-0.002" w, +/-0.005" l) or 52.400 x 84.150 mm. Cr-80 a card dimension standard of 2.125" x 3.370" ...

  • Page 201

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-5 glossary of terms (continued) term definition direct-to-card (dtc) printing the direct-to-card printing process prints digital images directly onto any plastic card with a smooth, clean, glossy pvc surfac...

  • Page 202

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-6 glossary of terms (continued) term definition dwell time the speed at which the card moves across the lam roller, measured in seconds/inch (secs/in). This may be adjusted in the driver to ensure adhesion ...

  • Page 203

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-7 glossary of terms (continued) term definition encoder (wheel) an electromechanical device, attached to a shaft that detects the change in rotational position, incremented to count ticks per revolution. Th...

  • Page 204

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-8 glossary of terms (continued) term definition flash memory a microchip based non-volatile memory device that holds its data when power is removed. This allows for field reprogramming of the printer comman...

  • Page 205

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-9 glossary of terms (continued) term definition hard drive a high capacity storage device in a pc consisting of non- removable magnetically encodable platters. Hardware physical components of a system such ...

  • Page 206

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-10 glossary of terms (continued) term definition ieee 1284 (institute of electrical and electronics engineers 1284) a standard method of signaling for a bi-directional parallel interface on personal compute...

  • Page 207

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-11 glossary of terms (continued) term definition landscape a document layout that is viewed with the document's long axis in a horizontal orientation. Lcd (liquid crystal display) a device that contains a l...

  • Page 208

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-12 glossary of terms (continued) term definition mb (megabyte) a unit of storage that equals 1,048,576 bytes. Memory a generic term for any device that stores digital information using magnetic media or dig...

  • Page 209

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-13 glossary of terms (continued) term definition oversized cards oversized cards are used for more efficient visual identification and are available in many non-standard sizes. The most popular sizes are cr...

  • Page 210

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-14 glossary of terms (continued) term definition pinch roller a free spinning (non-driven) roller that presses the card against the drive roller, on the opposite side, to ensure an adequate normal force for...

  • Page 211

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-15 glossary of terms (continued) term definition printhead the device on a printer that produces the image on the media. Pvc abbreviation for polyvinyl chloride, often called vinyl. Pvc is the component of ...

  • Page 212

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-16 glossary of terms (continued) term definition resolution the number of individual pixel elements in a graphic, taken over a given length, used to indicate the sharpness of the picture and the level of de...

  • Page 213

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-17 glossary of terms (continued) term definition self-test a pre-determined print file used to confirm printer operation typically sent from the driver or stored in the printer's memory. Sensor an electro-m...

  • Page 214

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-18 glossary of terms (continued) term definition spooling rather than moving a print job directly to the printer, the job is written to the disk so that the user can access the application faster while wind...

  • Page 215

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-19 glossary of terms (continued) term definition thermocouple a device for measuring temperature using a junction of two wires of dissimilar metals that produce a voltage when heated that varies proportiona...

  • Page 216

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 11-20 glossary of terms (continued) term definition usb (universal serial bus) a 1.5m/sec (12mbit/sec) serial communication interface that can support 127 separate devices consisting of 4 wires: power, ground,...

  • Page 217: Section 12: Index

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 12-1 section 12: index a about button, 5-10, 5-11 ac - alternating current, 11-1 accepted card thickness, 2-2 accepted card types, 2-2 accepted standard card sizes, 2-2 access card, 11-1 adhesion, 11-1 agency ...

  • Page 218

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 12-2 driver, 11-5 dtc400/dtc300/dtc300m card printer, 7-1 duplex printing, 11-5 dwell time, 11-6 dye migration, 11-6 dye-sublimation, 11-6 dye-sublimation-only print ribbons, 2-8 e e-card, 11-6 e-card docking ...

  • Page 219

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 12-3 l lamination, 11-10 lamination sensor calibration, 4-45 lan (local area network), 11-10 landscape, 11-11 landscape orientation, 5-24 lcd (liquid crystal display), 11-11 led (light emitting diode), 11-11 l...

  • Page 220

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 12-4 r ram (random access memory), 11-15 rasterize, 11-15 reboot, 11-15 registration, 11-15 regulatory compliances, 2-1 reject hopper, 4-12 reset printer, 4-33 resident font, 11-15 resin, 11-15 resin black pan...

  • Page 221

    Restricted use only fargo electronics, inc. Persona m30 card printer user guide (rev. 1.0) 12-5 wordpad, 4-3 wrinkle, 11-20 x x and y boxes, 5-51 y ymc, 11-20 ymck, 11-20 ymckh, 11-20 ymckk, 11-20 ymcko, 11-20 ymckok, 11-20