Summary of 300GL
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Pc 300pl user guide type 6565 pc 300gl user guide types 6563, 6564, 6574.
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Pc 300pl user guide type 6565 pc 300gl user guide types 6563, 6564, 6574 ibm.
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Note before using this information and the product it supports, be sure to read the general information under appendix c, “product warranties and notices” on page 141. Second edition (august 1999) the following paragraph does not apply to the united kingdom or any country where such provisions are i...
Page 5: Contents
Contents safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ix modem safety information . . . . . . . . . . . . . . . . . . . . . . . . . X laser compliance statement . . . . . . . . . . . . . . . . . . . . . . . . Xi lithium battery notice . . . . . . . . . . . . . . . . . ....
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System management features . . . . . . . . . . . . . . . . . . . . . . . 27 wake on lan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 alert on lan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 remote program load or dynamic host configuration protocol . . 28 remote ad...
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Handling static-sensitive devices . . . . . . . . . . . . . . . . . . . . . 61 available options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 removing the cover — desktop model . . . . . . . . . . . . . ....
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Parallel-port problems . . . . . . . . . . . . . . . . . . . . . . . . 119 serial-port problems . . . . . . . . . . . . . . . . . . . . . . . . . 120 printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 121 u...
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Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . 153 class b notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 class a notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 other notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Page 11: Safety Information
Safety information turn everything off. Attach signal cables to receptacles. First, remove power cord from outlet. To disconnect turn device on. Danger: turn everything off. To connect remove signal cables from receptacles. Remove all cables from devices. Attach power cord to outlet. First, attach a...
Page 12: Modem Safety Information
Modem safety information to reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically de...
Page 13: Laser Compliance Statement
Laser compliance statement some ibm personal computer models are equipped from the factory with a cd-rom drive or a dvd-rom drive. Cd-rom drives and dvd-rom drives are also sold separately as options. Cd-rom drives and dvd-rom drives are laser products. These drives are certified in the u.S. To conf...
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Attention pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites. L'ouverture de l'unité de cd-rom/dvd-rom peut entraîner un risque d'exposition au rayon laser. Pour toute intervention, faites appel à ...
Page 15: Lithium Battery Notice
Lithium battery notice caution: danger of explosion if battery is incorrectly replaced. When replacing the battery, use only ibm part number 33f8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed ...
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Page 17: About This Book
About this book this book will help you become familiar with your ibm personal computer and its features. It describes how to set up, operate, maintain, and install options in your computer. In the unlikely event you experience problems, you will find helpful troubleshooting information and instruct...
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Page 19: Overview
Chapter 1. Ibm pc 300pl and pc 300gl overview thank you for selecting an ibm pc computer. Your computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change. This section provides an overview of the computer features, preinstalled software, and spe...
Page 20: Desktop Model
Desktop model tower model 2 pc 300pl and pc 300gl user guide.
Page 21: Features
Features system summary the following information covers a variety of models. For a listing of features for your specific model, refer to the system summary screen in the configuration/setup utility program. See chapter 4, “using the configuration/setup utility program” on page 39 for more informati...
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Communications ethernet adapter (some models) ibm token ring adapter (some models) 56k v.90 data/fax modem (some models) system management features remote program load (rpl) and dynamic host configuration protocol (dhcp) wake on lan (requires wake on lan-supported network adapter) wake on ring (in t...
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Security features cover lock and keys (some models) chassis-intrusion detector (some models) asset id capability (some models) ibm security solutions for electronic business (some models) power-on and administrator passwords built-in loop for locking the cover using a customer-supplied padlock suppo...
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Specifications: desktop model dimensions height: 138 mm (5.43 in.) width: 400 mm (15.75 in.) depth: 429 mm (16.9 in.) weight minimum configuration as shipped: 9.53 kg (21 lb) maximum configuration: 10.4 kg (23 lb) environment air temperature: – system on: 10° to 35°c (50° to 95°f) – system off: 10...
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Specifications: tower model dimensions height: 378 mm (14.9 in.) width: 192 mm (7.6 in.) depth: 383 mm (15.1 in.) weight minimum configuration as shipped: 8.30 kg (18.3 lb) maximum configuration: 10.2 kg (22.5 lb) environment air temperature: – system on: 10° to 35°c (50° to 95°f) – system off: 10...
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Page 27: Arranging Your Workspace
Chapter 2. Setting up your computer this section provides information for connecting cables to your computer and turning on the power. Before you begin read “safety information” on page ix before setting up your computer. You will need the following: computer computer power cord keyboard mouse...
Page 28: Glare And Lighting
Are parallel to the floor and your feet are either flat on the floor or on a footrest. When using the keyboard, keep your forearms parallel to the floor and your wrists in a neutral, comfortable position. Try to keep a light touch on the keyboard and your hands and fingers relaxed. You can change th...
Page 29: Air Circulation
Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth moistened with a nonabrasive liquid glass cleaner. Air circulation your computer and monitor produce heat. The computer has a fan that pulls in fresh air and forces out hot ai...
Page 30: Desktop Model Connections
Cable connections and switch settings this section shows the location of the connectors on the back of your computer. You might not have all of the connectors shown. Desktop model connections usb 1 parallel microphone headphone/ line out line in keyboard mouse serial 1 serial 2 usb 2 1 1 2 2 dvi mon...
Page 31: Tower Model Connections
Tower model connections 1 1 2 2 usb 1 usb 2 serial 2 mouse keyboard serial 1 parallel microphone line in headphone/ line out dvi monitor svga monitor chapter 2. Setting up your computer 13.
Page 32: Connecting Cables
Setting the voltage-selection switch check the position of the voltage-selection switch. Use a ballpoint pen to slide the switch, if necessary. If the voltage supply range is 90–137 v ac, set the switch to 115 v. If the voltage supply range is 180–265 v ac, set the switch to 230 v. Voltage switch 11...
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Note: if your computer comes with windows nt workstation and a scrollpoint mouse, the first time you start up your computer, your mouse will work but the scrollpoint function might not work. To enable the scrollpoint function, you must shut down and restart your computer. 2. Connect the monitor cabl...
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Any serial device or external modem serial device desktop serial device tower any universal serial bus (usb) device. Usb device desktop usb tower any optional device, such as speakers, microphones, or headphones. Audio desktop audio tower 16 pc 300pl and pc 300gl user guide.
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Connect the power cord to the power connector. If there is a label covering the power connector, remove it. Connect the power cords to the computer, monitor, and other devices first, and then plug the cords into properly grounded electrical outlets. Power important: when the power cord is first plug...
Page 36: Turning On Power
Turning on power turn on the monitor and other external devices first; then press and release the power switch the computer. See the illustration below for the location of the power switches for the monitor and the computer. You see a logo screen while the computer performs a short self-test. When t...
Page 37: Finishing The Installation
Finishing the installation locate identification numbers (serial and model/type) and record this information in appendix b, “computer records” on page 139. See “related information” on page xv in the front of this book for sources of other information about your computer. For information about ibm-i...
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Page 39: Computer
Chapter 3. Operating and caring for your computer this chapter provides information to help you in the day-to-day use of your computer. Controls and status indicators each button at the front of your computer is a control that enables you to perform a specific function, such as turning on the comput...
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Power switch power-on light diskette drive light diskette eject button hard-disk drive light the following list describes the controls and status indicators for your computer. Power switch: press this switch to turn your computer on or off. Do not turn off your computer if the in-use light for the h...
Page 41: Starting Your Computer
Note: if your computer has a preinstalled cd-rom drive, see “using a cd-rom drive” on page 26 for information about controls and status indicators. Starting your computer what you see and hear when you start up your computer depends on the settings in the start options menu of the configuration/setu...
Page 42: Shutting Down
If power on self test is enhanced, numbers showing the amount of memory being tested appear in the top-left corner of the screen until the total amount of memory in the system is reached. Prompts for running a fast post or accessing the configuration/setup utility program appear in the lower-left co...
Page 43: Write-Protecting Diskettes
Inserting and removing diskettes to insert a 3.5-inch diskette, hold the diskette with the label facing up and insert the end with the protective slide first. Push the diskette into the diskette drive until the diskette clicks into place. To remove the diskette, press the eject button and slide the ...
Page 44: Using A Cd-Rom Drive
Using a cd-rom drive some models have a preinstalled cd-rom drive. Cd-rom drives can play back or read from a cd, but cannot write information to it. Cd-rom drives use industry standard, 12 cm (4.75-inch) cds. Follow these guidelines when using a cd-rom drive: do not place the drive where there is: ...
Page 45: System Management Features
The tray forward. When the tray is closed, the indicator light on the front of the drive will activate to indicate that the drive is in use. 4. To eject the cd, press the eject/load button. When the tray slides out, carefully remove the disk. 5. Close the tray by pressing the eject/load button or by...
Page 46: Alert On Lan
Initiated remotely. For more information, see the documentation that comes with your ethernet adapter. Note: if the computer power cord is plugged into a surge protector, make sure that when you turn off power you use the computer power switch and not the surge protector switch. Otherwise, the wake ...
Page 47: System Migration Assistant
Lanclient control manager (lccm) lanclient control manager (lccm) is a graphical, server-based program that aids in system deployment by enabling unattended system installation of operating systems, complete software images, device drivers, and bios updates. When used with wake on lan, lccm can remo...
Page 48: Using Security Features
Using security features to help protect your computer hardware and software, you can use the security features mentioned here. Using a padlock loop some models come with a built-in padlock loop. Use this loop to lock the cover to your computer with a padlock. Using a security u-bolt with the optiona...
Page 49: Locking The Keyboard
Locking the keyboard you can lock the keyboard so that others are unable to use it. To lock the keyboard, you must set a power-on password. Once a power-on password is set, you must type the correct password to unlock the keyboard. You can enable the power-on password feature in the configuration/se...
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Important a tag attached to the keys lists the serial number of the keys and the address of the key manufacturer. Record the key code number, key manufacturer address, and phone number in the space provided in appendix b, “computer records” on page 139. Locksmiths are not authorized to duplicate the...
Page 51: Using Video Features
Ibm security solutions the pc 300pl 6565 includes ibm security solutions. Ibm security solutions help to make your electronic business transactions more secure. An integrated security chip called the ibm embedded security chip gives your computer the functionality of a smartcard without the added co...
Page 52: Changing Monitor Settings
Changing monitor settings to get the best possible image on your screen and to reduce flicker, you might need to reset the resolution and refresh rate of your monitor. You can view and change monitor settings through the control panel of your operating system. See your operating system documentation...
Page 53: Updating System Programs
Line/headphone out this jack is used to send audio signals from the computer to external devices, such as powered stereo speakers with built-in amplifiers, headphones, multimedia keyboards, or the audio line-in jack on a stereo system. Note: the internal speaker in your computer is disabled when an ...
Page 54: Basics
Help, service, and information” on page 127). Instructions for using the system programs updates are available in a readme file included in the update files. Taking care of your computer follow these guidelines for the proper handling and care of your computer. Basics here are some basic points abou...
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Monitor screen do not use abrasive cleaners when cleaning the surface of the monitor screen. The screen surface is easily scratched, so avoid touching it with pens, pencil points, and erasers. To clean the screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit an...
Page 56: Moving Your Computer
Moving your computer take the following precautions before moving your computer. 1. Back up all files and data from the hard disk. Operating systems can vary in the way they perform backup procedures. See your operating system documentation for information about software backup. 2. Remove all media ...
Page 57: Program
Chapter 4. Using the configuration/setup utility program the configuration/setup utility program is stored in the electrically erasable programmable read-only memory (eeprom) of your computer. You can use the configuration/setup utility program to view and change the configuration settings of your c...
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The menu you see on your computer might look slightly different from the menu shown here, but it will operate the same way. Viewing and changing settings the configuration/setup utility program menu lists items that identify system configuration topics. You might see symbols next to configuration me...
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When working with the configuration/setup utility program menu, you must use the keyboard. See the following table for the keys used to accomplish various tasks. Note: active keys are displayed at the bottom of each screen; not all of the above keys are active on every menu. In the configuration/set...
Page 60: Using Passwords
Using passwords you can use passwords to provide security for your computer and data. You can set two kinds of passwords: a power-on password and an administrator password. You do not have to set a password of either type to use your computer. However, if you decide to set one, read the following se...
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Important information for mouse users this information applies only to those who have a mouse connected to the mouse port; a serial mouse is not affected by the password prompt off mode. The password prompt off mode prevents the computer from detecting that a mouse is attached. In this mode, the mou...
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Setting, changing, and deleting a power-on password a power-on password can be any combination of up to seven characters (a–z, a–z, and 0–9). Attention keep a record of your power-on password in a secure place. If you lose or forget your password, you must remove the computer cover and change a swit...
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Using an administrator password important if enhanced security is enabled, keep a record of your administrator password in a secure place. If you forget or lose the administrator password, you must replace the system board in order to recover. Setting an administrator password deters unauthorized pe...
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Power-on password cannot be changed unless the administrator password is entered.) 7. Select change administrator password and follow the instructions on the screen. 8. Press esc until you return to the configuration/setup utility program menu. 9. Select save settings from the configuration/setup ut...
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After clearing cmos memory, you must reconfigure the computer. After reassembling the computer, use the configuration/setup utility program to reset the date and time, reset any passwords, and reconfigure the computer. Using security profile by device security profile by device enables you to contro...
Page 66: Using Enhanced Security
4. Select the desired devices and settings and press enter. 5. Press esc twice to return to the configuration/setup utility program menu. 6. Select save settings from the configuration/setup utility menu; then press esc and follow the instructions on the screen to exit from the configuration/setup u...
Page 67: Feature
2. Turn on the computer. If it is on already, you must turn it off and back on again. 3. The update begins, your computer halts, and you are prompted for your administrator password (if you have set an administrator password). The computer remains in a halted state until you enter the administrator ...
Page 68: Changing Keyboard Speed
Changing keyboard speed you can change the speed at which the keyboard responds when you hold down a key. This setting can be found under start options in the configuration/setup utility program. The default typematic rate is 30 characters per second (fast rate). Setting the startup sequence your co...
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Security profile by device. For more information, see “using security profile by device” on page 47. Setting remote administration you can remotely update the system programs, such as post and bios, from a network server when remote administration is enabled. If you have set an administrator passwor...
Page 70: Power Management Features
Interrupt and dma resources this section lists the settings for the default interrupt and direct memory access (dma) resources for your computer. The interrupt and dma settings might change when your computer is reconfigured. Note: irqs 3, 4, 7, and 9 and dma 3 can be modified to alternative setting...
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Attention if a device, such as a monitor, does not have power-management capabilities, it can be damaged when exposed to a reduced-power state. Before you make energy-saving selections for your monitor, check the documentation that comes with your monitor to see if it supports display power manageme...
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Setting apm features with power management, the computer and monitor (if the monitor supports dpms) can be set to go into a reduced-power state if they are inactive for a specified length of time. Time to low power: when you enable automatic hardware power management , you can use this option to spe...
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6. Select low power entry activity monitor and press enter. 7. Set to enabled or disabled devices you want to be monitored for power management. Note: if all devices are set to disabled, you must restart the computer to wake the system. 8. Press esc three times to return to the configuration/setup u...
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4. Select the menu item for the feature you want to set. Use left arrow ( ←) or right arrow (→) to select either enabled or disabled. Press enter. 5. Select startup sequence for the feature. Use left arrow ( ←) or right arrow ( →) to select either primary or automatic. If you select automatic , make...
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To enable: select: comments: wake on lan 1. Power management 2. Automatic power on 3. Wake on lan 4. Enabled 5. Startup sequence 6. Automatic press esc to go back to the main menu. 7. Start options 8. Startup sequence 9. Automatic power on startup sequence 10. Enabled 11. First, second, third, and f...
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To enable: select: comments: wake on alarm 1. Power management 2. Automatic power on 3. Wake on alarm 4. Single event, daily event, or weekly event 5. Alarm settings 6. Startup sequence 7. Automatic press esc to go back to the main menu. 8. Start options 9. Startup sequence 10. Automatic power on st...
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To enable: select: comments: pci modem ring detect 1. Power management 2. Automatic power on 3. Modem ring detect 4. Enabled 5. Startup sequence 6. Automatic press esc to go back to the main menu. 7. Start options 8. Startup sequence 9. Automatic power on startup sequence 10. Enabled 11. First, seco...
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Chapter 5. Installing options you can expand the capabilities of your computer by adding memory, drives, or adapters. When adding an option, use these instructions along with the instructions that come with the option. Attention before you install or remove any option, read the “safety information” ...
Page 80: Available Options
Available options the following are some available options: system memory, called dual in-line memory modules (dimms) peripheral component interconnect (pci) adapters agp video adapters internal drives – cd-rom – hard disk – diskette drives and other removable media drives. For the latest informat...
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Important run configsafe (or a similar application) to take a snapshot of your computer configuration before installing an optional device. Using this snapshot, you can view and compare the changes in the computer configuration after you install an option. Also, if you have problems configuring the ...
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Removing the cover — desktop model important: read “safety information” on page ix and “handling static-sensitive devices” on page 61 before removing the cover. To remove the cover: 1. Shut down your operating system, remove any media (diskettes, cds, or tapes) from the drives, and turn off all atta...
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Locating components — desktop model to install options in your computer, you will need to remove the cover. See “removing the cover — desktop model” on page 64. You also will need to locate components inside your computer. The following illustration will help you locate various components in your co...
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Moving the power supply — desktop model to install a drive in bay 1 or 2 of your desktop model, you will need to move the power supply. This enables you to easily attach signal and power cables to the rear connectors of the drives. Danger do not detach the power supply bracket from the power supply ...
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4. Rotate the power supply toward the system board slightly. 5. Lift the power supply up and carefully rotate it toward the front of the chassis. Lay it on the diskette drive bay, taking care to give yourself room to access the rear of the drive bay with which you are working. 6. To replace the powe...
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Removing the cover — tower model important: read “safety information” on page ix and “handling static-sensitive devices” on page 61 before removing the cover. To remove the cover: 1. Shut down your operating system, remove any media (diskettes, cds, or tapes) from the drives, and turn off all attach...
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Attention proper cooling is required for the reliable performance of internal components. Do not operate your computer with the cover removed. Chapter 5. Installing options 69.
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Locating components — tower model to install options in your computer, you will need to remove the cover. See “removing the cover — tower model” on page 68. You also will need to locate components inside your computer. The following illustration will help you locate various components in your comput...
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Moving the power supply — tower model to perform some operations inside the computer, you might need to move the power supply. This enables easy access to parts of the system board that are difficult to see or hard to reach. Danger do not detach the power supply bracket from the power supply or remo...
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4. Rotate the power supply toward the opened side slightly. 72 pc 300pl and pc 300gl user guide.
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5. Pull the power supply forward and carefully rotate it toward the front of the chassis. Lay it to the side. 6. To replace the power supply, reverse these steps. Chapter 5. Installing options 73.
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Working with options on the system board this section provides instructions for installing options and setting the diskette write protect switch on the system board. Accessing the system board to access the system board, you must remove the computer cover. For information on removing the computer co...
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.1/ microprocessor .2/ dimm 0 .3/ dimm 1 .4/ fan connector .5/ power connector .6/ switch/led connector .7/ rfid antenna connector .8/ primary eide connector .9/ secondary eide connector .1ð/ diskette drive connector .11/ fan connector .12/ large rocker switch (not on all models) .13/ small rocker s...
Page 94: Working With Memory
Working with memory you can add memory to your computer to increase system performance. Your computer has two connectors for installing memory modules that provide up to a maximum of 1 gb of system sdram. Your computer uses dual inline memory modules (dimms). The ibm-installed dimms that come with y...
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To install a dimm: 1. Remove the retaining screw from the adapter slot cover. 2. Open the module retaining clips on the dimm socket. 3. Make sure that the notches in the dimm are properly aligned with the connector. Push the dimm straight down into the connector until the retaining clips close. Notc...
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What to do next: to work with another option, go to the appropriate section. To complete the installation, go to “completing the installation” on page 94. Setting the diskette write-protect switch the diskette write-protect switch controls whether you can write information to a diskette using a disk...
Page 97: Working With Adapters
Working with adapters this section provides information and instructions for installing and removing adapters. Pci adapters all adapters supported by your computer use plug and play technology that enables the computer to automatically configure the adapter. For more information, see “updating the c...
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4. Install the screw that secures the adapter. Note: if you are installing a wake on lan-supported network adapter, attach the wake on lan cable that came with the adapter to the wake on lan connector on the system board. (this might not be necessary with all computers.) if you also want to take adv...
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To install an adapter: 1. Move the power supply aside if necessary. See “moving the power supply — tower model” on page 71. 2. Remove the screw and slot cover for the appropriate expansion slot. 3. Remove the adapter from its static-protective package. 4. Install the adapter into the appropriate slo...
Page 100: Internal Drives
7. Replace the cover and continue with “configuring plug and play adapters” on page 96. What to do next: to work with another option, go to the appropriate section. To complete the installation, go to “completing the installation” on page 94. Working with internal drives this section provides inform...
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Bay 4 (hard disk drive) bay 3 (diskette drive) bay 2 bay 1 bay 1 bay 2 bay 3 (diskette drive) bay 4 (hard disk drive) chapter 5. Installing options 83.
Page 102: Drive Specifications
Drive specifications the following table describes some of the drives you can install in each bay and their height requirements. Bay 1 maximum height: 41.3 mm (1.6 in.) cd-rom drive (preinstalled in some models), 3.5-inch or 5.25-inch hard disk drive (a 3.5-inch hard disk drive requires a mounting b...
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- if the cable has two connectors, one of these connectors is attached to the hard disk drive, and the other attaches to the primary ide connector on the system board. Note: if you want to add another device, and your computer does not come with a cd-rom drive preinstalled, you will need a second si...
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For help in selecting drives, cables, and other options for your computer, contact ibm, an ibm reseller, or an ibm marketing representative. Within the united states, call 1-800-ibm-2you (1-800-426-2968), your ibm reseller, or your ibm marketing representative. Within canada, call 1-800-565-3344 or ...
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3. Remove the front bezel from the chassis using your fingers to release the tabs on the inside of the front bezel. 4. Insert a flat–blade screwdriver into one of the slots on the static shield in the drive bay into which you are installing the drive and gently pry the static shield loose from the d...
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5. Install the drive into the bay. Align the screw holes and insert the two screws. 6. Replace the front bezel by aligning the tabs on the front bezel with the slots on the chassis and snapping the bezel into place. If the drive you installed is a removable-media drive, remove the bay panel from the...
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What to do next: to work with another option, go to the appropriate section. To complete the installation, go to “completing the installation” on page 94. Installing internal drives — tower model before you begin: read “safety information” on page ix and “handling static-sensitive devices” on page 6...
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3. Insert a flat-blade screwdriver into one of the slots on the static shield and pry the static shield from the drive bay. Note: to install a 3.5-inch drive into drive bay 2 (a 5.25-inch bay), you must obtain conversion kit pn 70g8165. For information on purchasing the kit, contact your ibm reselle...
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5. If the drive you installed has nonremovable media (such as a hard disk drive), replace the bay panel. If the drive you installed is a removable media drive, place the bezel frame that came with your computer over the drive bay. Chapter 5. Installing options 91.
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6. Connect the power and signal cables to the drive. 7. Replace the power supply by reversing the steps in “moving the power supply — tower model” on page 71 what to do next: to work with another option, go to the appropriate section. To complete the installation, go to “completing the installation”...
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Installing a security u-bolt to help prevent hardware theft, you can use the cover lock loop with a padlock and add a security u-bolt and cable to your computer. After you add the security cable, make sure that it does not interfere with other cables that are connected to the computer. Before you be...
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And from which it cannot be removed; then fasten the cable ends together with a lock. Completing the installation after working with options, you need to reinstall any removed parts, replace the cover, and reconnect any cables, including power cords and telephone lines. Also, depending on the option...
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Desktop tower chapter 5. Installing options 95.
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Updating the computer configuration important: the configuration information in this section applies to installing options. For more information about using the configuration/setup utility program, see the chapter 4, “using the configuration/setup utility program” on page 39. You might need to insta...
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Starting the configuration/setup utility program when you restart the computer for the first time after working with most options, a message might appear indicating that a configuration change has occurred. If such a message appears, you are prompted to enter the configuration/setup utility program ...
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Page 117: Chapter 6. Troubleshooting
Chapter 6. Troubleshooting this chapter describes diagnostic tools that you can use to identify and correct problems that might come up as you use your computer. This chapter also contains information about option diskettes and how to recover from a bios update failure. Note if your computer does no...
Page 118: Power-On Self-Test (Post)
Power-on self-test (post) each time you turn on your computer, it performs a series of tests that check the basic operation of the base computer. This series of tests is called the power-on self-test (post). Post does the following: checks basic system board operations checks the memory operation co...
Page 119: Troubleshooting Map
Post error messages appear when post finds problems with or changes to the hardware during startup. Post error messages are 3-, 4-, 5-, 8-, or 12-character alphanumeric messages and include brief explanations (except i999xxxx errors). Troubleshooting map use this procedure as a starting point for pr...
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“desktop model connections” on page 12 or “tower model connections” on page 13. If the problem persists, have the computer serviced. 007 go to “post beep codes” on page 109. 008 – see “post error” on page 104 and look for the error message; then return here. Is the error message in this table? Yes n...
Page 121
Configuration/setup utility program menu appears on the screen. You will see a pointer next to any menu items that have changed since the last time you turned on your computer. If you did not knowingly make a change to a flagged menu item, there is probably a malfunction in that item. If you made a ...
Page 122: Post Error
Post error the computer might display more than one error message. Often, the first error to occur causes subsequent errors. When using the post message charts in this section, always begin by following the suggested action for the first error message that appears on your computer screen. Note that,...
Page 123
Code description action 162 a change in device configuration occurred 1. Verify that all external devices are turned on. 2. Verify that all devices are properly installed and securely connected. 3. If you added, removed, or changed the location of a device, you must save the new configuration in the...
Page 124
Code description action 183 administrator password required type the administrator password. 184 asset control antenna not detected. Have the computer serviced. 186 system board or hardware security error have the computer serviced. 187 administrator password and startup sequence has been cleared. G...
Page 125
Code description action 662 diskette drive configuration error 1. Go the configuration/setup utility program, click on startup, and ensure the diskette drive is enabled. 2. Check the diskette drive cables and ensure that they are properly installed and securely connected. 3. Run the diagnostic progr...
Page 126
Code description action 178x hard disk or ide device failed 1. Go the configuration/setup utility program, click on startup, and ensure that the ide drives are enabled and that the hard disk configuration is correct. 2. Check the hard disk drive cables and ensure that they are properly installed and...
Page 127: Post Beep Codes
Post beep codes one beep and the appearance of text on the monitor indicate successful completion of post. More than one beep indicates that post detected an error. Beep codes are sounded in a series of two or three sets of beeps. The duration of each beep is constant, but the length of the pause be...
Page 128
Device troubleshooting charts you can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Important if you find it necessary to remove the computer cover, first read “safety information” on page ix and “removing the cover — desktop model” on page...
Page 129
If you have just added new software or a new computer option and your computer is not working, do the following before using the troubleshooting charts: 1. Remove the software or device you just added. 2. Run the diagnostic programs to determine if your computer is running properly. (see “ibm enhanc...
Page 130: Diskette Drive Problems
Diskette drive problems diskette drive problems action diskette drive in-use light stays on, or the system bypasses the diskette drive. If there is a diskette in the drive, verify that: 1. The diskette drive is enabled. Use the configuration/setup utility program to check this. For more information,...
Page 131: Monitor Problems
Monitor problems monitor problems action general monitor problems. Some ibm monitors have their own self-tests. If you suspect a problem with your monitor, see the information supplied with the monitor for adjustment and testing instructions. If you cannot find the problem, check the other listings ...
Page 132
Monitor problems action screen flickers. Set the monitor for the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: using a resolution or refresh rate that is not supported by your monitor might damage it. You can reset the refresh rat...
Page 133: General Problems
General problems intermittent problems monitor problems action only the cursor appears. Have the computer serviced. Wrong characters appear on the screen. Have the computer serviced. General problems action the computer does not start when you press the power switch. Verify that: 1. All cables are s...
Page 134
Keyboard, mouse, or pointing device problems keyboard, mouse, or pointing- device problems action all or some keys on the keyboard do not work. Verify that: 1. The computer and the monitor are turned on. 2. The keyboard cable is securely connected to the keyboard connector on the computer. For the l...
Page 135: Memory Problems
Memory problems memory problems action the amount of memory displayed is less than the amount of memory installed. The amount of available memory shown might be somewhat less than expected because basic input/output system (bios) shadowing takes some random access memory (ram) and acpi and usb can t...
Page 136: Option Problems
Option problems option problems action an ibm option that was just installed does not work. Verify that: 1. The option is designed for your computer. 2. You followed the installation instructions supplied with the option and in chapter 5, “installing options” on page 61. 3. All option files (if requ...
Page 137: Parallel-Port Problems
Parallel-port problems option problems action an ibm option that previously worked does not work now. Verify that all option hardware and cable connections are secure. If the option comes with its own test instructions, use those instructions to test the option. If the failing option is a scsi optio...
Page 138: Serial-Port Problems
Serial-port problems printer problems serial-port problems action the serial port cannot be accessed. Verify that: 1. Each port is assigned a unique address. For information on how to set a new port address, see chapter 4, “using the configuration/setup utility program” on page 39 2. The serial-port...
Page 139: Software Problems
Software problems universal serial bus port problems software problem action is your software program ok? To determine if problems are caused by installed software, verify that: 1. Your computer has the minimum memory requirements needed to use the software. See the information supplied with the sof...
Page 140
Ibm enhanced diagnostics program the ibm enhanced diagnostics program is available on: the product recovery cd that comes with computers that have preinstalled software. The device driver and ibm enhanced diagnostics cd that comes with computers that do not have preinstalled software. The ibm enhanc...
Page 141
To run diagnostics from the product recovery cd: 1. Insert the product recovery cd in the cd-rom drive and turn on the computer. 2. The main menu displays. 3. Select system utilities. 4. In the system utilities menu, select run diagnostics. The ibm enhanced diagnostics program starts. 5. When you fi...
Page 142
To create an ibm enhanced diagnostics diskette from the product recovery cd. 1. If the access ibm program is not already open, click the windows start button; then click access ibm. 2. In access ibm, click start up. 3. In the displayed menu, click create a diagnostic diskette and follow the instruct...
Page 143: Replacing The Battery
Installing files from option diskettes an optional device or adapter might come with a diskette. Diskettes that are included in option packages usually contain files that the system needs for recognizing and activating the options. Until you install the necessary files, the new device or adapter mig...
Page 144
3. Locate the battery. See the system board label inside your computer or see “identifying parts on the system board” on page 74. 4. If necessary, remove any adapters that impede access to the battery. See “installing adapters — desktop model” on page 79 or “installing adapters — tower model” on pag...
Page 145: Information
Chapter 7. Getting help, service, and information if you need help, service, technical assistance, or just want more information about ibm products, you will find a wide variety of sources available from ibm to assist you. For example, ibm maintains pages on the world wide web where you can get info...
Page 146
The following services are available during the warranty period: problem determination - trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. Ibm hardware repair - if the problem is determined to be ca...
Page 147: Using The World Wide Web
Before you call for service many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your computer or software. Also, be sure to read the information in any readme files that come with your software...
Page 148
Also can access online support forums, which are community sites monitored by ibm support staff. For information about specific personal computer products, visit the following pages: http://www.Ibm.Com/pc/us/intellistation http://www.Ibm.Com/pc/us/ibmpc http://www.Ibm.Com/pc/us/netfinity http://www....
Page 149: Getting Help Online
Commercial online services, such as america online (aol), contain information about ibm products. (for aol, use the “go to” keyword ibm connect .) getting information by fax if you have a touch-tone telephone and access to a fax machine, in the u.S. And canada you can receive by fax marketing and te...
Page 150
In addition, if you purchased an ibm pc server or ibm netfinity server, you are eligible for ibm start up support for 90 days after installation. This service provides assistance for: setting up your network operating system installing and configuring interface cards installing and configuring netwo...
Page 151
In all other countries, contact your ibm reseller or ibm marketing representative. Getting help around the world if you travel with your computer or need to move it to another country, you can register for international warranty service. When you register with the international warranty service offi...
Page 152: Enhanced Pc Support Line
Enhanced pc support line enhanced pc support is available for desktop and mobile ibm computers that are not connected to a network. Technical support is provided for ibm computers and ibm or non-ibm options, operating systems, and application programs on the supported products list. This service inc...
Page 153
Identifying system problems and correcting problems on the client or the server using ibm and non-ibm network operating systems interpreting documentation you can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more ...
Page 154: Ordering Publications
On-site service to premium on-site service if your warranty provides for on-site service, you can upgrade to premium on-site service (4-hour average on-site response, 24 hours a day, 7 days a week). You also can extend your warranty. Warranty and repair services offers a variety of post-warranty mai...
Page 155: Features Of The Cd
Appendix a. Using the software selections cd use the information in this appendix if you want to install or reinstall software from the software selections cd. Important: you must have microsoft internet explorer 4.0 or later installed to run the software selections cd. Features of the cd the softwa...
Page 156: Starting The Cd
Starting the cd to use the software selections cd, insert the cd into your cd-rom drive. The software selections program starts automatically unless the autorun feature is disabled. If the auto-run feature is disabled: 1. Click the windows start button; then click run. 2. Type e:\swselect.Exe where ...
Page 157: Serial Numbers
Appendix b. Computer records this appendix contains forms for recording information about your computer, which can be helpful if you decide to install additional hardware, or if you ever need to have your computer serviced. Serial numbers record and retain the following information. The model and ty...
Page 158
Location option description system memory (mem 1 dimm) Ø 64 mb Ø 128 mb Ø 256 mb Ø 512 mb (mem 2 dimm) Ø 64 mb Ø 128 mb Ø 256 mb Ø 512 mb agp slot expansion slot 1 (pci) expansion slot 2 (pci) expansion slot 3 (pci) microprocessor Ø intel mhz parallel connector serial connector a serial connector b ...
Page 159: Warranty Statements
Appendix c. Product warranties and notices this appendix includes product warranties, trademarks, and notices. Warranty statements the warranty statements consist of two parts: part 1 and part 2. Part 1 varies by country. Part 2 is the same for both statements. Be sure to read both the part 1 that a...
Page 160
The ibm warranty for machines ibm warrants that each machine 1) is free from defects in materials and workmanship and 2) conforms to ibm's official published specifications. The warranty period for a machine is a specified, fixed period commencing on its date of installation. The date on your sales ...
Page 161
To obtain warranty service for the machine, contact your reseller or ibm. In the united states, call ibm at 1-800-772-2227. In canada, call ibm at 1-800-565-3344. You may be required to present proof of purchase. Ibm or your reseller provides certain types of repair and exchange service, either at y...
Page 162: Terms)
Regardless of the machine's production status, ibm's appropriate warranty terms apply. Limitation of liability circumstances may arise where, because of a default on ibm's part or other liability, you are entitled to recover damages from ibm. In each such instance, regardless of the basis on which y...
Page 163
Pc 300pl type 6565 and pc 300gl types 6563, 6564, and 6574 warranty period* - emea and argentina - parts: three (3) years labor: three (3) years japan - parts: one (1) year labor: one (1) year all other countries not listed - parts: three (3) years labor: one (1) year ibm will provide warranty servi...
Page 164
Warranties, so the above exclusion or limitation may not apply to you. In that event, such warranties are limited in duration to the warranty period. No warranties apply after that period. Items not covered by warranty ibm does not warrant uninterrupted or error-free operation of a machine. Unless s...
Page 165
C. Provide ibm or your reseller with sufficient, free, and safe access to your facilities to permit them to fulfil their obligations, and d. Inform ibm or your reseller of changes in a machine's location. Ibm is responsible for loss of, or damage to, your machine while it is 1) in ibm's possession o...
Page 166
Part 2 - worldwide country-unique terms asia pacific australia: the ibm warranty for machines: the following paragraph is added to this section: the warranties specified in this section are in addition to any rights you may have under the trade practices act 1974 or other legislation and are only li...
Page 167
The following terms apply to all emea countries. The terms of this statement of warranty apply to machines purchased from an ibm reseller. If you purchased this machine from ibm, the terms and conditions of the applicable ibm agreement prevail over this warranty statement. Warranty service if you pu...
Page 168
Extent of warranty: the second paragraph does not apply. Warranty service: the following is added to this section: during the warranty period, transportation for delivery of the failing machine to ibm will be at ibm's expense. Production status: the following paragraph replaces this section: each ma...
Page 169: Notices
South africa, namibia, botswana, lesotho and swaziland: limitation of liability: the following is added to this section: ibm's entire liability to you for actual damages arising in all situations involving nonperformance by ibm in respect of the subject matter of this statement of warranty will be l...
Page 170
Conjunction with other products, except those expressly designated by ibm, are the responsibility of the user. Ibm may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send li...
Page 171: Trademarks
To learn more about ibm pc products and the year 2000, visit our web site at http://www.Ibm.Com/pc/year2000. The information and tools there can help you with your year 2000 transition plan, especially if you have multiple ibm pcs. Ibm encourages you to check periodically for updated information. Tr...
Page 172: Class B Notices
Comme un appareil de classe a. Il a été déclaré de classe a dans l'avis de conformité car la présence de certaines options de classe a ou de câbles de carte réseau de classe a modifie ses caractérisques et le rend conforme aux normes de la classe a. Class b notices pc 300pl type 6565 and pc 300gl ty...
Page 173: Class A Notices
New orchard road armonk, ny 10504 telephone: 1-919-543-2193 tested to comply with fcc standards for home or office use industry canada class b emission compliance statement this class b digital apparatus complies with canadian ices-003. Avis de conformité à la réglementation d'industrie canada cet a...
Page 174: Other Notices
Industry canada class a emission compliance statement this class a digital apparatus complies with canadian ices-003. Avis de conformité à la réglementation d'industrie canada cet appareil numérique de classe a est conforme à la norme nmb-003 du canada. Australia and new zealand class a statement at...
Page 175
Rens of all devices should not exceed five (5). To be certain of the number of devices you may connect to your line, as determined by the ren, you should call your local telephone company to determine the maximum ren for your calling area. 3. If the device causes harm to the telephone network, the t...
Page 176
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above condition...
Page 177
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L'entreprise de télécommunications peut demander à l'utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l'utilisateur ou à cause de mauvais f...
Page 178: Power Cord Notice
Power cord notice for your safety, ibm provides a power cord with a grounded attachment plug to use with this ibm product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Ibm power cords used in the united states and canada are listed by underwriter's l...
Page 179
Ibm power cords for a specific country or region are usually available only in that country or region. Ibm power cord part number used in these countries and regions 13f9940 argentina, australia, china (prc), new zealand, papua new guinea, paraguay, uruguay, western samoa 13f9979 afghanistan, algeri...
Page 180
162 pc 300pl and pc 300gl user guide.
Page 181: Index
Index numerics 1-800 telephone assistance 131 900 number support 134 a acpi bios irq 53 acpi standby mode 53 adapters agp 75, 79 error messages 96 installing 79, 80 pci 75, 79 plug and play 96 resource conflicts 96 slots 79 adding adapters 79, 80 internal drives 82 memory modules (dimms) 76 security...
Page 182
Cables connecting 12, 13, 96 disconnecting 69 ide 84 types for internal drives 84, 85 cache memory 3 care of computer 36 cd-rom drive 82, 84 adding 61 installing 86, 89 using 26 chair adjustments 9 chassis-intrusion detector 32 circulation, air 11 cleaning compact discs 26 computer 36 monitor 37 mou...
Page 183
Diskette drives (continued) problems, solving 112 supported 3 diskette write-protect switch 78 diskette, option 125 display see monitor display data channel (ddc) 34 display power management signaling (dpms) 52 dma (direct memory access) resources 52 dpms (display power management signaling) 52 driv...
Page 184
Ibm security solutions 33 ibm universal manageability 27 identification numbers 139 identifying external connectors connecting 84 primary connector 70, 74 secondary connector 70, 74 identifying system board parts 74 identifying your computer 1 indicators, status 21 input/output features 4 installing...
Page 185
Monitor (continued) settings 34 standby mode 54 suspend mode 54 mouse cleaning 37 connector 12, 13 locked 42 password prompt off mode 42 problems 116 serial port 42 unattended start mode 42 moving computer 38 n network and server startup support 132 network and server support services, fee 134 netwo...
Page 186
Power cable (continued) internal drives 84 power connectors (internal), location of 70, 74 power management 52, 54 power supply 66, 71 power-on password computer startup 23, 43 setting 42 unattended start mode 42 using 42 power-on self-test see post primary pci slots 79 printer problems 120 privileg...
Page 187
Software (continued) problems 121 solving problems 99, 129 specifications 6, 7 standby mode s1 and s3 53 starting computer 23 startup devices, configuring 97 startup sequence, setting 50 static-sensitive devices, handling 61 status indicators 22 super video graphics array (svga) 33 support line serv...
Page 188
Warranty service 131 warranty statements 141 work area, arranging 9 world wide web home page 127, 129 write protecting diskettes 25 write-protect switch, setting 78 170 pc 300pl and pc 300gl user guide.
Page 190
Ibm part number: 09n1180 printed in u.S.A. August 1999 ð9n118ð.