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IBM 4810-E3H Installation Manual

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Summary of 4810-E3H

  • Page 1

    Surepos 300 installation and service guide for 4810/4910 model x4x g362-0560-00 march 2009.

  • Page 3

    Surepos 300 installation and service guide for 4810/4910 model x4x g362-0560-00 march 2009.

  • Page 4

    Note before using this information and the product it supports, be sure to read the general information under appendix b, “safety information,” on page 51 and appendix c, “notices,” on page 57. March 2009 this edition applies to model x4x of the ibm 4810/4910 point of sale terminal and to all subseq...

  • Page 5: Contents

    Contents tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . V figures . . . . . . . . . . . . . . . . . . . . . . . . . . . Vii about this guide . . . . . . . . . . . . . . . . . . . . . . . . Ix who should read this manual . . . . . . . . . . . . . . . . . . . . Ix related publications ...

  • Page 6

    Preliminary checklist . . . . . . . . . . . . . . . . . . . . . . . 30 power led operation . . . . . . . . . . . . . . . . . . . . . 31 beep codes . . . . . . . . . . . . . . . . . . . . . . . . . 31 post messages displayed to the system monitor . . . . . . . . . . . 31 symptoms . . . . . . . . . . ...

  • Page 7: Tables

    Tables 1. Summary of features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2. Optional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3. Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4. Port power ratings . . . . . . . . . ...

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  • Page 9: Figures

    Figures 1. Dimensions of the 4810/4910 surepos 300 . . . . . . . . . . . . . . . . . . . . . 3 2. Front view of 4810/4910 system unit . . . . . . . . . . . . . . . . . . . . . . . . 5 3. Rear view of the 4810/4910 model x4x (rs232) . . . . . . . . . . . . . . . . . . . . 6 4. Rear view of the 4810/4...

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    March 2009 viii surepos installation and service.

  • Page 11: About This Guide

    About this guide this guide provides product-planning information, replacement and removal procedures, problem determination, and a parts listing of field-replaceable units (frus) for model x4x of the ibm surepos 300 (also referred to as the 4810/4910). Within this guide, the terms 4810/4910 or mode...

  • Page 12

    V pos for linux additional technical information is available at http://www.Ibm.Com/solutions/retail/ store/support. Ask your questions in the techline section located at the bottom of this webpage. Publications accessibility the softcopy version of this guide and other related publications are acce...

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    Between major revisions of this document, there might be minor technical updates. The latest version of this document is available on the retail store solutions web site at www.Ibm.Com/solutions/retail/store/support/publications/. March 2009 about this guide xi.

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    March 2009 xii surepos installation and service.

  • Page 15: Chapter 1. Introduction

    Chapter 1. Introduction this chapter describes the characteristics of model x4x of the ibm 4810/4910 surepos 300 point of sale terminal. Product summary the 4810/4910 point of sale terminal consists of a pc-compatible core with ports enabling you to attach retail i/o devices. Designed specifically f...

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    Table 1. Summary of features (continued) type of feature description lan broadcom bcm5906m 10/100mb clock nonvolatile real-time clock media 3.5-inch sata hard disk drive or optional 4gb modular-flash drive audio analog devices ad1882 codec optional features model x4x table 2. Optional features type ...

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    V width: 245 mm (9.65 in.) v depth: 257 mm (10.12 in.) v height: 90 mm (3.54 in.) v weight: 4.53 kg (10.0 lb.) nominal power requirements and consumption this section describes the power requirements and power consumption of the surepos 300 point of sale terminal. Power input: v ac input connector: ...

  • Page 18

    Port power ratings: table 4. Port power ratings port/name port voltage ratings maximum current powered serial ports c/d/e/f 5v 1.0a 12v 1.0a usb (2 back, 1 front) 5v 0.5a 12v powered usb – a/b/c/d 12v 1.5a 24v powered usb – e 24v 3.0a cash drawer 24v 1.0 a / 150 ms pulse keyboard and mouse 5v 1.0a n...

  • Page 19

    These are the descriptions of the indicators that are on the front cover: this indicates a standard usb port. This led indicates hdd activity. This led indicates the 4810 power state. Hold down the power button for 4 seconds to power off. Table 5. Led operation system state led state or operation of...

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    Rear connectors figure 3 and figure 4 show examples of the rear view of the 4810/4910 model x4x. Table 6. Rear connector icons and descriptions (usb) icon description mouse port ps/2 or compatible keyboard port usb ports vga display port port for first and second external serial devices, such as a s...

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    Table 6. Rear connector icons and descriptions (usb) (continued) icon description ethernet lan cable port microphone port audio input port port for audio output, such as self-amplified speakers or headphones power cord inlet connector b 12v usb, 12v powered port a 2 4v usb, 24v powered port cash dra...

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    Product introduction march 2009 8 surepos installation and service.

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    Chapter 2. Getting started hardware information the hardware shipping carton contains: v one surepos 300 unit v one power cord v safety and regulatory documents v modular flash drive (mfd); this is optional note: you can purchase this unit with the standard 160 gb hard disk drive and install the 4 g...

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  • Page 25: 4810/4910 Surepos 300

    Chapter 3. Removal and installation procedures for the 4810/4910 surepos 300 this section describes how to remove and install the components of model x4x of the 4810/4910 surepos 300. These are the procedures that are included: v “removing and installing the top cover” on page 12 v “removing and ins...

  • Page 26

    Removing and installing the top cover to open the top cover: 1. Switch off the power to the unit. Unplug the power cord from the system unit. 2. Attention: establish personal grounding before touching this unit. 3. If a security screw is present, remove it using the appropriate tool (to be provided ...

  • Page 27

    To replace the top cover: 1. Place the top cover so that it is approximately 15 mm (5/8 in.) from the front of the unit. 2. Slide the top forward until the latches make a clicking noise and are engaged. Check both side latches to ensure that both latches are fully latched and appear to align up even...

  • Page 28

    Removing and installing the hard disk drive this section describes how to remove, install and replace the hard drive unit. To remove the hard drive and the hard drive tray as an assembly, see “removing and installing the hard disk drive and hard disk tray as an assembly” on page 15. Note: the hard d...

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    Removing and installing the hard disk drive and hard disk tray as an assembly to remove the hard drive and tray as an assembly: v open the unit. See “removing and installing the top cover” on page 12. V grasp the tray assembly 1 where the arrows originate 2. V pull the tray assembly in an upward dir...

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    Removing and installing the flash drive to remove the flash drive or to access the system board to install a flash drive: 1. Open the unit. See “removing and installing the top cover” on page 12. 2. If present, remove the hard drive tray assembly. See “removing and installing the hard disk drive and...

  • Page 31

    Removing and installing the memory module figure 10. Opening the memory-module retainer clips 2 1 figure 11. Memory-module retainer clips in the open position. To remove the memory module: 1. Open the unit. See “removing and installing the top cover” on page 12. 2. Remove the hard drive and tray ass...

  • Page 32

    Removing and installing the front-panel card to remove the front-panel card: 1. Open the unit. See “removing and installing the top cover” on page 12. 2. Remove the hard drive and tray assembly. See “removing and installing the hard disk drive and hard disk tray as an assembly” on page 15. 3. Discon...

  • Page 33

    Removing and installing the i/o connector card to remove the i/o connector card: 1. Open the unit. See “removing and installing the top cover” on page 12. 2. Squeeze the blue plastic connector-card retainer at the top and bottom (where the two small arrows 3 are located in figure 15) to unlatch. Rot...

  • Page 34

    Removing and installing the riser card and the i/o connector card as an assembly to remove the riser card and the i/o connector card as an assembly: 1. Open the unit. See “removing and installing the top cover” on page 12. Note: the hdd tray can remain in place. 2. Lift the riser card assembly 1 up ...

  • Page 35

    Removing and installing the power supply to remove the power supply: 1. Open the unit. See “removing and installing the top cover” on page 12. Note: the hdd tray can remain in place. 2. Lift out the riser card assembly. See “removing and installing the riser card and the i/o connector card as an ass...

  • Page 36

    Removing and installing the hard disk drive air duct attention: the hard drive front air duct must be installed correctly to allow the flow of air for the hard drive; incorrect installation can result in hard drive failure. The hard disk drive air duct should not be removed unless it is broken or in...

  • Page 37

    Resetting the system board cmos settings follow these steps to reset the system board cmos to the default settings: 1. Open the unit. See “removing and installing the top cover” on page 12. 2. Remove the hard drive assembly. See “removing and installing the hard disk drive and hard disk tray as an a...

  • Page 38

    1. Open the unit. See “removing and installing the top cover” on page 12. 2. Remove the battery 1 by sliding it up in the direction of the arrow as shown. 3. To install the battery, reverse this procedure. Be sure that the battery orientation is correct, with the '+' sign facing toward the memory mo...

  • Page 39

    Removing and installing the system board to remove the system board: 1. Open the unit. See “removing and installing the top cover” on page 12. 2. Remove the hard drive assembly. See “removing and installing the hard disk drive and hard disk tray as an assembly” on page 15. 3. Remove the riser card a...

  • Page 40

    8. Remove the system board by tilting it 4 as shown in figure 22; then lift up 5. 9. To install the system board, reverse this procedure. Note: be sure the system board is aligned with the 4 screw holes correctly before installing the 4 retaining screws. 4 5 figure 22. Tilting and removing the syste...

  • Page 41

    Removing and installing the front cover to remove the front cover: 1. Open the unit. See “removing and installing the top cover” on page 12. 2. Remove the hard drive assembly. See “removing and installing the hard disk drive and hard disk tray as an assembly” on page 15. 3. Release the bottom two re...

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  • Page 43

    Chapter 4. Problem determination note: refer to ibm safety information - read this first, ga27-4004, before beginning the procedures in this chapter. Hardware failures, bios errors, or firmware errors can cause problems with the 4810/4910 surepos 300. This chapter contains information to assist in p...

  • Page 44

    5. Download the update program to a temporary location on the pc’s hard-disk drive. Run the self-extracting program and respond to the messages that display. This program writes the updates and provides instructions on inserting the memory key. 6. In most cases, the diagnostics key should boot on th...

  • Page 45

    2. Verify that any externally-powered i/o devices connected to an ac power outlet are operating correctly and that the devices are powered on. 3. Verify that the contrast and brightness controls on the video display (if attached) are set correctly. 4. Observe the power indicator. The power indicator...

  • Page 46

    Table 9. Post messages displayed to the system monitor message meaning/action hard disk s.M.A.R.T. Failure the hard disk is reporting an internal error that may result in the loss of data. It is recommended that all relevant data on the drive be moved to a safe storage media. Cmos checksum error the...

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    Table 10. 4810/4910 problem symptoms table (continued) symptom actions system getting blue screens often, blue screens are caused by os, driver, or application software issues. Diagnosing blue screens should be handled through a software diagnostic path. To determine if the hardware has contributed ...

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    Table 10. 4810/4910 problem symptoms table (continued) symptom actions cash drawer not working note: the cash drawer port is located on the riser card. 1. Boot the rss diagnostics memory key. 2. Choose the pos i/o tests from the main screen. Check to see if the cash drawer test appears on the screen...

  • Page 49

    Table 11. Suspected fault table (continued) fru evaluation modular flash drive run the system unit tests. Does the system unit test identify the modular flash drive as an option? No – replace the flash drive. Yes – run the test for the modular flash drive. Does the test pass? No – replace flash driv...

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    Table 11. Suspected fault table (continued) fru evaluation io connector card latch physical examination. Top cover physical examination. Problem determination march 2009 36 surepos installation and service.

  • Page 51: Chapter 5. Parts Catalog

    Chapter 5. Parts catalog assembly 1: field-replaceable units . . . . . . . . . . . . . . . . . 38 this chapter provides parts information available for the model x4x system units. See the hardware service guide for each peripheral device for parts information about the device. March 2009 © copyright...

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    Assembly 1: field-replaceable units 1 3 2 6 8 10 9 14 11 7 12 13 5 4 parts catalog march 2009 38 surepos installation and service.

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    Asm– index part number units description 1– 4810/4910 system unit assembly –1 44v2034 1 top cover –2 44v2031 1 power supply –3 44v2036 1 riser card assembly –4 44v2039 1 i/o connector card latch –5 44v2025 1 sureport serial connector card (rs232) –5 44v2026 1 sureport usb connector card –6 44v2033 1...

  • Page 54

    Assembly 1: (continued) march 2009 40 surepos installation and service.

  • Page 55: Chapter 6. Power Cords

    Chapter 6. Power cords table 12. Power cords fru p/n usage 39m5066 argentina, paraguay, uruguay 39m5079 antigua and barbuda, aruba, bahamas, barbados, belize, bermuda, bolivia, canada, cayman islands, costa rica, columbia, cuba, dominican republic, ecuador, el salvador, guam, guatemala, haiti, hondu...

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  • Page 57

    Appendix a. Connector pinouts keyboard/mouse connector table 13. Keyboard/mouse connector pin signal 1 keyboard data 2 mouse data 3 ground 4 5v 5 keyboard clock 6 mouse clock 6 5 4 3 2 1 figure 24. Keyboard/mouse connector march 2009 © copyright ibm corp. 2005, 2009 43.

  • Page 58

    Rs232 connector table 14. Rs232 connector pin signal direction 1 carrier detect (dcd) input 2 received data (rxd) input 3 transmitted data (txd) output 4 data terminal ready (dtr) output 5 common ground 6 data set ready (dsr) input 7 request to send (rts) output 8 clear to send (cts) input 9 ring in...

  • Page 59

    Powered rs232 connector table 15. Powered rs232 connector pin signal direction 1 12v output 2 received data (rxd input 3 transmitted data (txd) output 4 data terminal ready (dtr) output 5 common ground 6 data set ready (dsr) input 7 request to send (rts) output 8 clear to send (cts) input 9 5v outpu...

  • Page 60

    External vga connector table 16. External vga connector pin signal 1 red 2 green 3 blue 4 n/c 5 ground 6 red ground 7 green ground 8 blue ground 9 5v 10 ground 11 n/c 12 sda (i 2 c) 13 hsync 14 vsync 15 scl (i 2 c) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 figure 27. External vga connector march 2009 46 s...

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    Ethernet connector table 17. Ethernet connector pin 10/100base-t signal 10/100base-t direction 1 txd+ output 2 txd- output 3 rxd+ input 6 rxd- input usb connector table 18. Usb connector pin connector 1 5v vbus 2 -data 3 +data 4 ground 1 8 figure 28. Ethernet connection 1 2 3 4 figure 29. Usb connec...

  • Page 62

    Headphone/line-in/microphone connector table 19. Headphone/line-in/microphone connector pin signal tip left channel audio ring right channel audio base ground cash drawer connector table 20. Cash drawer connector pin connector 1 ground 2 sense 3 open 4 24v 1 4 figure 30. Cash drawer connector march ...

  • Page 63

    Powered usb connector table 21. Powered usb connector pin connector 1 5v vbus 2 -data 3 +data 4 ground 5 ground 6 12v or 24v 7 12v or 24v 8 ground 5 6 7 8 1 2 3 4 figure 31. Powered usb connector march 2009 appendix a. Connector pinouts 49.

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  • Page 65

    Appendix b. Safety information danger: before you begin to install this product, read the safety information in ibm safety information — read this first, ga27-4004. This booklet describes safe procedures for cabling and plugging in electrical equipment. Gevaar: voordat u begint met de installatie va...

  • Page 66

    Gevaar voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie ibm safety information — read this first, ga27-4004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur. Vaara ennen kui...

  • Page 67

    Vigyázat mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a ibm safety information — read this first, ga27-4004 könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor...

  • Page 68

    Peligro antes de empezar a instalar este producto, lea la información de seguridad en información de seguridad—lea esto primero, ga27-4004. Este documento describe los procedimientos de sequridad para cablear y enchufar equipos eléctricos. Varning—livsfara innan du börjar installera den här produkte...

  • Page 69

    Ibm ibm ga27-4004 ga27-4004 march 2009 appendix b. Safety information 55.

  • Page 70

    Ga27-4004 ga27-4004 ga27-4004 ga27-4004 ga27-4004 ga27-4004 ibm march 2009 56 surepos installation and service.

  • Page 71: Appendix C. Notices

    Appendix c. Notices this information was developed for products and services offered in the u.S.A. Ibm may not offer the products, services, or features discussed in this document in other countries. Consult your local ibm representative for information on the products and services currently availab...

  • Page 72

    Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly available sources. Ibm has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibm product...

  • Page 73

    Electronic emission notices federal communications commission (fcc) statement this equipment has been tested and found to comply with the limits for a class a digital device, pursuant to part 15 of the fcc rules. These limits are designed to provide reasonable protection against harmful interference...

  • Page 74

    Industry canada class a emission compliance statement this class a digital apparatus complies with canadian ices-003. Avis de conformité aux normes d’industrie canada cet appareil numérique de la classe a est conforme à la norme nmb-003 du canada. Germany zulassungsbescheinigung laut dem deutschen g...

  • Page 75

    Chinese class a warning statement attention: this is a class a product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Japanese power line harmonics compliance statement japanese voluntary control council for inte...

  • Page 76

    Taiwanese class a warning statement taiwan contact information ibm taiwan product service contact info: ibm taiwan corporation 3f, no 7, song ren road, taipei taiwan telephone: 0800-016-888 cable ferrite requirement all cable ferrites are required to suppress radiated emi emissions and must not be r...

  • Page 77

    Esd damage prevention anytime a service action involves physical contact with logic cards, modules, back-panel pins, or other esd sensitive (esds) parts, the service person must be connected to an esd common ground point on the product through the esd wrist strap and cord. The esd ground clip can be...

  • Page 78

    (deee), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à travers l’union européenne. Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie. In accordance with...

  • Page 79

    For the european union: notice: this mark applies only to countries within the european union (eu) batteries or packaging for batteries are labeled in accordance with european directive 2006/66/ec concerning batteries and accumulators and waste batteries and accumulators. The directive determines th...

  • Page 80

    The foregoing notice is provided in accordance with california code of regulations title 22, division 4.5, chapter 33: best management practices for perchlorate materials. This product/part includes a lithium manganese dioxide battery which contains a perchlorate substance. Flat panel displays the f...

  • Page 81: Index

    Index special characters ,memory key 29 a accessibility of publications x air duct 22 b battery removal 23 battery return program 64 battery, european union 64 c cable ferrite requirement 62 checklist, problem determination 30 class a compliance statement australia and new zealand 60 china 61 europe...

  • Page 82

    O opening the unit 12 p parts catalog, frus 37 perchlorate 65 physical dimensions 2 power cords 41 power supply, removal 21 preliminary checklist 30 problem determination 29 tools 29 problem symptoms 32 product overview 1 r rear connectors 6 removal and replacement battery 23 flash drive 16 front co...

  • Page 83: Part Number Index

    Part number index part number asm– index page 41d0403 1– 39 41d7062 1– 39 41d7063 1– 39 41d7087 1– 39 44d0158 1– 39 44d0159 1– 39 44v2011 1– 39 44v2013 1– 39 44v2014 1– 39 44v2025 1–5 39 44v2026 1–5 39 44v2027 1–8 39 44v2028 1–8 39 44v2030 1– 39 44v2031 1–2 39 44v2032 1–7 39 44v2033 1–6 39 44v2034 1...

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  • Page 85

    Readers’ comments — we’d like to hear from you surepos 300 installation and service guide for 4810/4910 model x4x publication no. G362-0560-00 we appreciate your comments about this publication. Please comment on specific errors or omissions, accuracy, organization, subject matter, or completeness o...

  • Page 86: Business Reply Mail

    Readers’ comments — we’d like to hear from you g362-0560-00 g362-0560-00 cut or fold along line cut or fold along line fold and tape please do not staple fold and tape fold and tape please do not staple fold and tape no postage necessary if mailed in the united states business reply mail first-class...

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    March 2009 printed in usa g362-0560-00