IBM 628791U - PC 300 GL User Manual - Laser Compliance Statement

Manual is about: PC300GL User Guide 6267, 6277, 6287

Summary of 628791U - PC 300 GL

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    Pc 300gl user guide types 6267, 6277, and 6287.

  • Page 3: Pc 300Gl User Guide

    Pc 300gl user guide types 6267, 6277, and 6287 ibm.

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    Note before using this information and the product it supports, be sure to read the general information under appendix b, “product warranties and notices” on page 135. First edition (november 1998) the following paragraph does not apply to the united kingdom or any country where such provisions are ...

  • Page 5: Contents

    Contents safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vii laser compliance statement . . . . . . . . . . . . . . . . . . . . . . Viii lithium battery notice . . . . . . . . . . . . . . . . . . . . . . . . . . Ix modem safety information . . . . . . . . . . . . . . . . ....

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    Drive sleep mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 using security features . . . . . . . . . . . . . . . . . . . . . . . . . . 28 locking the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 locking the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . 2...

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    Installing adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 adapter configuration . . . . . . . . . . . . . . . . . . . . . . . . . 69 working with internal drives . . . . . . . . . . . . . . . . . . . . . . . 71 internal drives . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    Getting help around the world . . . . . . . . . . . . . . . . . . . 129 purchasing additional services . . . . . . . . . . . . . . . . . . . . . 130 enhanced pc support line . . . . . . . . . . . . . . . . . . . . . 130 900-number operating system and hardware support line . . . 130 network and serv...

  • Page 9: Safety Information

    Safety information turn everything off. Attach signal cables to receptacles. First, remove power cord from outlet. To disconnect turn device on. Danger: turn everything off. To connect remove signal cables from receptacles. Remove all cables from devices. Attach power cord to outlet. First, attach a...

  • Page 10: Laser Compliance Statement

    Danger to avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. Danger pour éviter tout risque de choc électrique, ne manipulez pas de câbles ni de cordons et n'effectuez pas d'opération d'in...

  • Page 11: Lithium Battery Notice

    Lithium battery notice caution: danger of explosion if battery is incorrectly replaced. When replacing the battery, use only ibm part number 33f8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed ...

  • Page 12: Modem Safety Information

    Modem safety information to reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically de...

  • Page 13: About This Book

    About this book this book will help you become familiar with your ibm personal computer and its features. It describes how to configure, operate, and maintain your computer. In the unlikely event you experience problems, you will find helpful troubleshooting information and instructions for obtainin...

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    Xii pc 300gl user guide.

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    Chapter 1. Ibm pc 300gl overview thank you for selecting an ibm pc 300gl. Your computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change. This section provides an overview of the computer features, preinstalled software, and specifications. Cop...

  • Page 16: Features

    Features system summary the following information covers a variety of models. For a listing of features for your specific model, refer to the system summary screen in the configuration/setup utility program. See chapter 5, “using the configuration/setup utility program” on page 29 for more informati...

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    Audio subsystem (some models) integrated audio subsystem: ess 1938 pci controller with an internal speaker 16-bit sound blaster pro compatible 15-pin joystick and midi interface ethernet adapter with wake on lan capability (some models) internal 56k v.90 modem (some models) system management feature...

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    Power manual switch between ranges, 145 w, 90–137/180–265 v ac automatic switching, 47–53/57–63 hz built-in overload and surge protection advanced power management support security features power-on and administrator passwords built in loop for locking the cover using a customer supplied padlock sup...

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    Euro sign support information the euro sign is the name given to the proposed currency symbol of the european union. According to the european commission, the euro will exist as a currency beginning 1 january 1999, but will only gradually move into general use with the introduction of coins and note...

  • Page 20: Specifications

    Specifications size depth: 381 mm (15.00 in.) width: 194 mm (7.625 in.) height: 356 mm (14.00 in.) weight base configuration: 8.28 kg (18.25 lb) maximum configuration (as shipped): 10.2 kg (22.5 lb) environment air temperature: – system on: 10° to 37°c (50° to 90°f) at altitude 0–914 m (3000 ft); 10...

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    Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use. Acoustical noise-emission values average sound-pressure levels: – at operator position: - 38 dba idle - 43 dba operating – at bystander position–1...

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    Chapter 2. Setting up your computer this section provides information for connecting cables to your computer and turning on the power. Before you begin read “safety information” on page vii before setting up your computer. You will need the following: computer computer power cord keyboard mouse moni...

  • Page 24: Connecting Computer Cables

    Connecting computer cables when you set up your computer, you will need to know where to find the connectors. The following illustration shows the location of the connectors on the back of the computer. You might not have all of the devices shown here. 1 2 note: most of the connectors on the rear of...

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    Use the following steps to set up your computer. 1. Check the position of the voltage–selection switch. Use a ballpoint pen to slide the switch, if necessary. If the voltage supply range is 90-137 v ac, set the voltage switch to 115 or 115 v. If the voltage supply range is 180-265 v ac, set the volt...

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    Any serial device or external modem in the serial connector. Serial any universal serial bus (usb) devices. Usb any optional devices, such as speakers, microphones, or headphones, for models with an audio device. Audio joystick/midi device for models with a joystick/midi connector. Joystick/midi 12 ...

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    Connect the power cord to the power connector. If there is a label covering the power connector, remove it. Connect the power cords to the computer, monitor, and other devices first, and then plug the cords into properly grounded electrical outlets. Power important: when the power cord is first plug...

  • Page 28: Turn On Power

    Turn on power turn on the monitor and other external devices first, and then turn on the computer. See the illustration below for the location of the power switches for the monitor and the computer. You see a logo screen while the computer performs a short self-test. Upon successful completion of th...

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    Drivers after installing your operating system. Installation instructions are provided with the media or in readme files on the diskettes or cds. Chapter 2. Setting up your computer 15.

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  • Page 31: Comfort

    Chapter 3. Arranging your workspace to get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets also can af...

  • Page 32: Glare And Lighting

    Glare and lighting position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Place the monitor at right angles to windows and other light sources whenever possible. Reduce overhead lighting, if necessary, by turning off lights or using lower watta...

  • Page 33: Starting Your Computer

    Chapter 4. Operating your computer this chapter provides information to help you in the day-to-day use of your computer. Important information when the power cord is first plugged in, the computer might appear to power on for a few seconds, then power off. This is a normal sequence. The power switch...

  • Page 34: Shutting Down

    6. If the system hardware configuration has changed, the configuration/setup utility program menu may be displayed when you press enter. For more information, see “power-on self-test (post)” on page 86. If power on status is [enabled], and the power-on self-test (post) finishes without detecting a p...

  • Page 35: Wake On Lan

    Desktop management interface desktop management interface (dmi) is a method for gathering information about the hardware and software in your computer. In a network environment, network administrators can use dmi to remotely monitor and control your computer. For more information about dmi, refer to...

  • Page 36: Remote Administration

    Remote administration a network administrator can use this feature to update remotely the post and bios in your computer. Network-management software, such as lanclient control manager, is required in order to take advantage of this feature. Refer to “setting remote administration” on page 38 for co...

  • Page 37: Changing Monitor Settings

    Changing monitor settings to get the best possible image on your screen and to reduce flicker, you might need to reset the resolution and refresh rate of your monitor. You can view and change monitor settings through your operating system, using the instructions provided in the readme files on the s...

  • Page 38: Updating System Programs

    Note: the internal speaker in your computer is disabled when an external speaker is connected to the headphone port on your computer. Audio line out: this jack is used to send audio signals from the computer to external devices, such as stereo-powered speakers with built-in amplifiers, headphones, m...

  • Page 39: Using A Cd-Rom Drive

    Using a cd-rom drive some models have a preinstalled cd-rom drive. Cd-rom drives can play back or read from a cd, but cannot write information to it. Cd-rom drives use industry-standard, 12 cm (4.75-inch) cds. Follow these guidelines when using a cd-rom drive: do not place the drive where there is: ...

  • Page 40: Handling A Cd

    Handling a cd when handling a cd, follow these guidelines: hold the cd by its edges. Do not touch the surface. To remove dust or fingerprints, wipe the cd with a clean, soft cloth from the center to the outside. Wiping the cd in a circular direction might cause loss of data. Do not write or stick pa...

  • Page 41: Drive Sleep Mode

    Inserting and ejecting a zip disk always turn on power to the computer before inserting a zip disk. When you insert a zip disk, the drive–busy light will flash momentarily and go out. (if the light continues to blink slowly, push the disk eject button to eject the zip disk, then reinsert it.) to eje...

  • Page 42: Using Security Features

    Using security features to deter unauthorized use of your computer, you can lock the cover and keyboard. Locking the cover your computer comes with a built in padlock loop. You can use this loop to lock the cover to your computer with a padlock. Locking the keyboard you can disable the keyboard so t...

  • Page 43: Program

    Chapter 5. Using the configuration/setup utility program the configuration/setup utility program is stored in the eeprom (electrically erasable programmable read-only memory) of your computer. You can use the configuration/setup utility program to view and change the configuration and setup of your ...

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    The menu you see on your computer might look slightly different from the menu shown here, but it will operate the same way. Viewing and changing settings the configuration/setup utility program menu lists items that identify system configuration topics. If a bullet ( ) appears beside a menu item, an...

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    Note: active keys are displayed at the bottom of each screen; not all of the above keys are active on every menu. In the configuration/setup utility program menus, the configuration information you can change is enclosed in brackets like these [ ]. You cannot change information that is not surrounde...

  • Page 46: Passwords

    Exiting from the configuration/setup utility program when you finish viewing or changing settings in the configuration/setup utility program, follow these steps to exit the program: 1. Press esc to return to the main configuration/setup utility program menu. (depending on where you are in the progra...

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    Note: if remote administration is enabled, you cannot select on . In this case, select dual. If you set this mode to on , when remote administration is enabled, it will automatically be reset to dual. For more information, see “setting remote administration” on page 38. Off in password prompt off mo...

  • Page 48

    If you start the computer by using the power switch, the computer operates the same as it does in password prompt on mode. Refer to page 32 for further information. If the computer is started by an unattended method, such as remotely over a lan, the computer operates the same as it does in password ...

  • Page 49: Administrator Password

    6. To set a new password, type your new password and press down arrow ( ↓ ). 7. Type your new password again. 8. At password prompt, select off, on, or dual. Press left arrow ( ← ) or right arrow ( → ) to toggle among selections. Note: if remote administration is enabled, you cannot select on. In th...

  • Page 50

    Attention keep a record of your administrator password in a secure place. If you lose or forget the administrator password, you will not be able to access the configuration/setup utility program. You must remove the computer cover and move a jumper on the system board to regain access to the configu...

  • Page 51: Program

    To erase a lost or forgotten administrator password: 1. Turn off the computer and all attached devices. 2. Unplug the power cord. 3. Remove the cover. See “removing the cover” on page 56. 4. Refer to the system board label inside the computer to locate the cmos clear jumper. See the jumper pin setti...

  • Page 52: Changing Keyboard Speed

    Changing keyboard speed you can change the speed at which the keyboard responds when you hold down a key. This setting can be found under start options in the configuration/setup utility program. The normal typematic rate is 30 characters per second (fast rate). Setting the startup sequence your com...

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    To set remote administration, follow these steps: 1. Start the configuration/setup utility program. See “starting and using the configuration/setup utility program” on page 29. 2. Select system security and press enter.. 3. Select remote administration and press enter. 4. To enable update remote adm...

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    4. Set the appropriate resource to isa resource and press enter. 5. Return to the configuration/setup utility program menu and select save settings to save the changes and press enter. Exit from the configuration/setup utility program program. Just as you change system resources for installed adapte...

  • Page 55: Power–Management Features

    Power–management features your computer comes with built-in energy-saving capabilities. You can view and change energy-saving settings using the power–management menu in the configuration/setup utility program. This section describes the power–management features in your computer and provides instru...

  • Page 56

    Setting power–management features with power–management, the computer and monitor (if the monitor supports dpms) can be set to go into a reduced-power state if they are inactive for a specified length of time. Time to low power: with this option, you can specify the amount of time that the computer ...

  • Page 57

    7. Set to enabled or disabled devices you want to be monitored for power management. Note: if all devices are set to disabled, you must restart the computer to wake the system. 8. Set ide drives to enabled or disabled. 9. Press esc twice to return to the configuration/setup utility program menu. 10....

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    2. Select power management and press enter. 3. Select automatic power on and press enter. 4. Select the menu item for the feature you want to set. Use left arrow ( ← ) or right arrow ( → ) to select either enabled or disabled. Press enter . 5. Select startup sequence for the feature. Use left arrow ...

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    Table 3 (page 2 of 5). Network-related settings to configure: select: comments: ethernet adapter 1. Startup sequence 2. Network wake on lan 1. Power management 2. Automatic power on 3. Wake on lan and press enter. 4. Enabled or disabled. If you select enabled, continue to the next step. 5. Startup s...

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    Table 3 (page 3 of 5). Network-related settings to configure: select: comments: serial port ring detect 1. Power management 2. Automatic power on 3. Serial port ring detect 4. Enabled or disabled. If you select enabled, go to the next step. 5. Startup sequence 6. Primary or automatic. Go back to the...

  • Page 61

    Table 3 (page 4 of 5). Network-related settings to configure: select: comments: modem ring detect 1. Power management 2. Automatic power on 3. Modem ring detect 4. Enabled or disabled. If you select enabled, go to the next step. 5. Startup sequence 6. Primary or automatic. Go back to the main menu. ...

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  • Page 63: Basics

    Chapter 6. Taking care of your computer this section provides guidelines for the proper handling and care of your computer. Basics here are some basic points about keeping your computer functioning properly: keep your computer in a clean, dry environment. Make sure it rests on a flat, sturdy surface...

  • Page 64: Monitor Screen

    Monitor screen do not use abrasive cleaners when cleaning the surface of the monitor screen. The screen surface is easily scratched, so avoid touching it with pens, pencil points, and erasers. To clean the screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit an...

  • Page 65: Moving Your Computer

    Moving your computer take the following precautions before moving your computer. 1. Back up all files and data from the hard disk. Operating systems can vary in the way they perform backup procedures. Refer to your operating system documentation for information about software backup. 2. Remove all m...

  • Page 66

    For further information on battery disposal, call ibm at 1-800-ibm-4333 (1-800-426-4333) in the u.S. For information outside of the u.S., contact your ibm reseller or marketing representative. To change the battery 1. Turn off the computer and all attached devices. 2. Unplug the power cord and remov...

  • Page 67

    Chapter 7. Installing options you can expand the capabilities of your computer by adding memory, drives, or adapters. When adding an option, use these instructions along with the instructions that come with the option. Important: before you install or remove any option, read the “safety information”...

  • Page 68

    Handling static-sensitive devices static electricity, although harmless to you, can seriously damage computer components and options. Important when you add an option, do not open the static-protective package containing the option until you are instructed to do so. When you handle options and other...

  • Page 69: Available Options

    Available options the following are some available options: system memory, called dual in-line memory modules (dimms) expansion adapters – industry standard architecture (isa) adapters – peripheral component interconnect (pci) adapters internal drives – cd-rom – hard disk – diskette drives, zip driv...

  • Page 70: Removing The Cover

    Removing the cover important: read “safety information” on page vii and “handling static-sensitive devices” on page 54 before removing the cover. To remove the cover: 1. Shut down your operating system, remove any media (diskettes, cds, or tapes) from the drives, and turn off all attached devices an...

  • Page 71

    5. Slide the cover straight toward the rear approximately one inch until it stops and lift the cover from the chassis. Attention proper cooling is required for the reliable performance of internal components. Do not operate your computer with the cover removed. Chapter 7. Installing options 57.

  • Page 72: Locating Components

    Locating components to install options in your computer, you will need to remove the cover. See“removing the cover” on page 56 . You also will need to locate components inside your computer. The following illustration will help you locate the various components in your computer. System board power s...

  • Page 73: Moving The Power Supply

    Moving the power supply to perform some operations inside the computer, you might need to move the power supply to access parts of the system board that are difficult to see or hard to reach. Use the following procedure to provide easier access to the system board: be sure to see “safety information...

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    3. Rotate the power supply toward you slightly. 60 pc 300gl user guide.

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    4. Pull the power supply forward and carefully rotate it toward the front of the chassis. Lay it to the side. Power supply 5. To replace the power supply, reverse these steps. Chapter 7. Installing options 61.

  • Page 76

    Working with options on the system board this section provides instructions for installing, removing, and replacing system memory. Accessing the system board to access the system board, you must remove the computer cover. For information on removing the computer cover, see “removing the cover” on pa...

  • Page 77

    .1/ microprocessor .2/ dimm 0 .3/ dimm 1 .4/ dimm 2 (in some models) .5/ video memory upgrade connector (in some models) .6/ wake on lan connector .7/ primary eide connector .8/ secondary eide connector .9/ diskette connector .1ð/ wake on ring connector .11/ cmos clear jumper .12/ rocker switches .1...

  • Page 78

    Working with system memory you can add memory to your computer to increase system performance. Your computer has either two or three connectors (depending on the model) for installing memory modules that provide up to a maximum of 256 mb or 384 mb (depending on the model). Your computer uses dual in...

  • Page 79

    To install a dimm: 1. You may need to remove the power supply to gain access to the dimm sockets. See “moving the power supply” on page 59. 2. If you are replacing a dimm that is already installed, press the retaining clips down and lift the dimm out of the socket. 3. If the retaining clips are not ...

  • Page 80

    4. Install the dimm straight down into the connector until the retaining clips close. Notches 5. Reinstall the power supply if you removed it. What to do next: to work with another option, go to the appropriate section. To complete the installation, go to “completing the installation” on page 79. 66...

  • Page 81: Working With Video Memory

    Working with video memory this section provides information and instructions for installing and removing video memory from the video memory connector on the system board of some models. For some models, you can add video memory to your computer to increase the video performance, resolution, and grap...

  • Page 82: Working With Adapters

    Working with adapters this section provides information and instructions for installing and removing adapters. When installing or removing adapters, you must resolve any resource conflicts that are created as a result. For example, if you install an isa legacy adapter, you might need to manually con...

  • Page 83: Adapter Configuration

    2. Move the power supply aside if necessary. See “moving the power supply” on page 59. 3. Remove the screw and slot cover for the appropriate expansion slot. 4. Remove the adapter from its static-protective package. 5. Install the adapter into the appropriate slot on the system board. 6. Install the...

  • Page 84

    Plug and play adapters plug and play is a configuration method that makes expanding your computer easier. Support for plug and play is built into the system board of your computer. A plug and play adapter has no switches or jumpers that must be set. A plug and play adapter comes with configuration s...

  • Page 85: Internal Drives

    Working with internal drives this section provides information and instructions for installing and removing internal drives. When you install an internal drive, it is important to note what type and size of drive you can install in each bay. Also, it is important to correctly connect the internal dr...

  • Page 86: Drive Specifications

    Bay 1 (5.25 inch drive) bay 2 (3.5 inch drive) bay 3 (3.5 inch floppy drive) bay 4 (hard disk drive) drive specifications the following table describes some of the drives you can install in each bay and their height requirements. Bay 1 - max height: 41.3mm (1.6 in.) cd-rom drive 5.25-inch tape backu...

  • Page 87

    Power and signal cables for internal drives your computer uses cables to connect integrated drive electronics (ide) drives to the power supply and system board. The following cables are provided: four-wire power cables connect most drives to the power supply. At the end of these cables are plastic c...

  • Page 88: Installing Internal Drives

    If two devices are on a single cable, and only one is a hard disk drive, the hard disk drive must be set as the master device. If you have only one device on a cable, it must be set as master. For help in selecting drives, cables, and other options for your computer, do one of the following: within ...

  • Page 89

    To install an internal drive: 1. Place a medium flat–head screwdriver into the notch on the right side of the bay panel covering the bay where you want to install the drive and twist the screwdriver to pop the bay panel out of the bay. 2. Insert a flat–head screwdriver into one of the slots on the s...

  • Page 90

    The picture frame panel for the 5.25-inch drive bay is attached to the inside of the chassis. Remove the picture frame panel that was packed on the inside of the chassis to make room for installing the drive. 4. Install the drive into the bay. Align the screw holes and insert the two screws. 5. If t...

  • Page 91

    What to do next: to work with another option, go to the appropriate section. To complete the installation, go to “completing the installation” on page 79. Installing a security u-bolt to help prevent hardware theft you can use the cover lock and add a security u-bolt and cable to your computer. Afte...

  • Page 92

    To install a u-bolt: 1. Use a tool, such as a screwdriver, to remove the two metal knockouts. Metal knockouts 2. Insert the u-bolt .1/ through the rear panel .2/ ; then attach and tighten the nuts .3/ with an appropriately sized or adjustable wrench. 3. Replace the computer cover. For more informati...

  • Page 93

    Completing the installation after working with options, you need to install any removed parts, replace the cover, and reconnect any cables, including power cords and telephone lines. Also, depending on the option installed, you might need to update information in the configuration/setup utility prog...

  • Page 94

    There are several rail guides at the bottom of the cover. To install the cover properly, these rail guides must engage the metal rails at the bottom of the chassis. 4. Lower the cover down over the chassis so that the rail guides engage the rails. 5. Slide the cover forward. You might need to lift t...

  • Page 95

    Important: if you are in the u.K., plug in the power cords first and then connect the telephone line to the wall outlet and the computer. If you have a modem or fax machine attached to the computer, and you are not in the u.K., reconnect the telephone line to the wall outlet and the computer and the...

  • Page 96

    Starting the configuration/setup utility program when you restart the computer for the first time after working with most options, a message may appear indicating that a configuration change has occurred. If such a message appears, you are then prompted to enter the configuration/setup utility progr...

  • Page 97

    Configuring an isa legacy adapter to configure an installed isa legacy adapter, you might need to alter switch or jumper settings on the adapter. Also, you must use the configuration/setup utility program program to identify the isa legacy resource requirements, such as memory locations, i/o assignm...

  • Page 98

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  • Page 99: Chapter 8. Troubleshooting

    Chapter 8. Troubleshooting this chapter describes diagnostic tools that are available to you. You can use these tools to identify and correct problems that might come up as you use your computer. This chapter also contains information about option diskettes and how to recover from a bios update fail...

  • Page 100: Power-On Self-Test (Post)

    Power-on self-test (post) each time you turn on your computer, it performs a series of tests that check the operation of the base computer. This series of tests is called the power-on self-test (post). Post does the following: checks basic system-board operations checks the memory operation compares...

  • Page 101: Error Messages

    Error messages error messages that appear on the screen might be text, numeric, or both. There are several types of error messages. Post error messages these messages appear when post finds problems with the hardware during startup or when a change in the hardware configuration is found. Post error ...

  • Page 102

    Solving post error message problems if you receive an error message during the post, you might be able to solve the problem by completing the steps outlined in this section. Note if you have just added, removed, or changed the location of a device and you receive an error message, make sure you save...

  • Page 103

    Did not make a change, go to the important text box which follows step 5d. To use the configuration/setup utility program, do the following: a. Select the menu item that is flagged (or that you wish to view) by pressing up arrow ( ↑ ) or down arrow ( ↓ ), and then press enter. B. A new menu specific...

  • Page 104: Post Message Charts

    If you are unable to resolve a problem and need assistance, see chapter 9, “getting help, service, and information” on page 123. Post message charts the computer might display more than one error message. Often, the first error to occur causes subsequent errors. When using the post message charts in...

  • Page 105

    Post message description 161 the battery on the system board is dead. Caution: danger of explosion if lithium battery is incorrectly replaced. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries as required by local ordinances or regulations. (s...

  • Page 106

    Post message description 162 a change in device configuration occurred. This message displays under one or more of the following conditions: a new device has been installed. A device has been moved to a different location or cable connection. A device has been removed or disconnected from a cable. A...

  • Page 107

    Post message description 164 a change in the memory configuration occurred. This error can be caused by adding, removing, or incorrectly installing memory. Note: the computer can be used with decreased memory capacity until the error is corrected. Action: 1. If you added memory, see “working with sy...

  • Page 108

    Post message description 187 a problem occurred with the administrator password and startup sequence. Post message 167 will normally display, also. Action: use the configuration/setup utility program to: 1. Clear the startup sequence (start options, startup sequence). 2. Clear the administrator pass...

  • Page 109

    Post message description 601 a failure occurred during testing of the diskette drive and diskette-drive controller. This error can be caused by a loose or incorrectly connected cable, a failing drive, or a failing system board. The computer can be used, but one or more diskette drives might not work...

  • Page 110

    Post message description 11xx serial port error (xx=serial port number) action: have the computer serviced. 1762 a hard disk configuration error occurred. Action: 1. Verify that the configuration/setup utility program correctly reflects the number of hard disk drives you have installed. For more inf...

  • Page 111

    Post message description 1800 a pci adapter has requested a hardware interrupt that is not available. Action: 1. Make sure that all isa legacy adapters are set correctly in the configuration/setup utility program. If the hardware interrupt settings are not correct, change and save the settings. Sett...

  • Page 112

    Post message description 1801 a pci adapter has requested memory resources that are not available. Action: 1. Make sure that all isa legacy adapters are set correctly in the configuration/setup utility program. If the memory resource settings are not correct, change and save the settings. Setting th...

  • Page 113

    Post message description 1802 a pci adapter has requested an i/o address that is not available, or the pci adapter might be defective. Action: 1. Make sure that all isa legacy adapters are set correctly in the configuration/setup utility program. If the i/o address settings are not correct, change a...

  • Page 114

    Post message description 1803, 1804 a pci adapter has requested a memory address that is not available, or the pci adapter might be defective. Action: 1. Make sure that all isa legacy adapters are set correctly in the configuration/setup utility program. If the memory address settings are not correc...

  • Page 115

    Post message description 1880 a plug and play adapter has requested a hardware interrupt that is not available. Action: 1. Make sure that all isa legacy adapters are set correctly in the configuration/setup utility program. If the hardware interrupt settings are not correct, change and save the sett...

  • Page 116

    Post message description 1881 a plug and play adapter has requested memory resources that are not available. Action: 1. Make sure that all isa legacy adapters are set correctly in the configuration/setup utility program. If the memory resource settings are not correct, change and save the settings. ...

  • Page 117

    Post message description 1882 a plug and play adapter has requested an i/o address that is not available, or the plug and play adapter might be defective. Action: 1. Make sure that all isa legacy adapters are set correctly in the configuration/setup utility program. If the i/o address settings are n...

  • Page 118

    Post message description 1883, 1884 a plug and play adapter has requested a memory address that is not available, or the plug and play adapter might be defective. Action: 1. Make sure that all isa legacy adapters are set correctly in the configuration/setup utility program if the memory address sett...

  • Page 119

    Post message description 1886 a plug and play adapter has requested a dma address that is not available. Action: 1. Make sure that all isa legacy adapters are set correctly in the configuration/setup utility program. If the dma address settings are not correct, change and save the settings. Setting ...

  • Page 120

    Post message description 1962 a startup sequence error occurred. Action: 1. Make sure the startup options are set correctly in the configuration/setup utility program. If the settings are not correct, change and save them. For more information, see chapter 5, “using the configuration/setup utility p...

  • Page 121: Troubleshooting Charts

    Troubleshooting charts you can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Important if you find it necessary to remove the computer cover, first read “safety information” on page vii and “removing the cover” on page 56 for important safe...

  • Page 122: Diskette Drive Problems

    Diskette drive problems diskette drive problems action diskette drive in-use light stays on, or the system bypasses the diskette drive. If there is a diskette in the drive, verify that: 1. The diskette drive is enabled. Use the configuration/setup utility program to check this. For more information,...

  • Page 123: Monitor Problems

    Monitor problems monitor problems action general monitor problems. Some ibm monitors have their own self-tests. If you suspect a problem with your monitor, see the information supplied with the monitor for adjustment and testing instructions. If you cannot find the problem, check the other listings ...

  • Page 124

    Monitor problems action screen flickers. Set the monitor for the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. For more information, see the documentation supplied with your monitor and the readme files for the s3 incorporated trio3d. Attent...

  • Page 125: General Problems

    General problems intermittent problems monitor problems action only the cursor appears. Have the computer serviced. Wrong characters appear on the screen. Have the computer serviced. General problems action the computer does not start when you press the power switch. Verify that: 1. All cables are s...

  • Page 126

    Keyboard, mouse, or pointing device problems keyboard, mouse, or pointing- device problems action all or some keys on the keyboard do not work. Verify that: 1. The computer and the monitor are turned on. 2. The keyboard cable is securely connected to the keyboard connector on the computer. For the l...

  • Page 127: Memory Problems

    Memory problems memory problems action the amount of memory displayed is less than the amount of memory installed. The amount of available memory shown might be somewhat less than expected because of basic input/output system (bios) shadowing in random access memory (ram). Verify that: 1. You have i...

  • Page 128: Option Problems

    Option problems option problems action an ibm option that was just installed does not work. Verify that: 1. The option is designed for your computer. 2. You followed the installation instructions supplied with the option and in chapter 7, “installing options” on page 53. 3. All option files (if requ...

  • Page 129: Parallel Port Problems

    Parallel port problems serial port problems option problems action an ibm option that previously worked does not work now. Verify that all of the option hardware and cable connections are secure. If the option comes with its own test instructions, use those instructions to test the option. If the fa...

  • Page 130: Printer Problems

    Printer problems printer problems action the printer does not work. Verify that: 1. The printer is turned on and is online. 2. The printer signal cable is securely connected to the correct parallel, serial, or usb port on the computer. (see “connecting computer cables” on page 10 for the location of...

  • Page 131: Software Problem

    Software problem universal serial bus port problems software problem action is your software program ok? To determine if problems are caused by installed software, verify that: 1. Your computer has the minimum memory requirements needed to use the software. See the information supplied with the soft...

  • Page 132: Ibm Enhanced Diagnostics

    Ibm enhanced diagnostics ibm enhanced diagnostics is provided on your hard disk drive and on the product recovery cd. It is a self-extracting file that runs independently of the operating system. You can run ibm enhanced diagnostics to diagnose hardware and some software problems. The user interface...

  • Page 133

    Http://www.Pc.Ibm.Com/us/ 2. Download the .Exe file to a hard disk directory (not to a diskette). 3. Go to a dos prompt and change the directory to where the file was downloaded. 4. Insert a blank high-capacity diskette in diskette drive a. 5. Type the following and press enter: filename a: where fi...

  • Page 134

    To start the ibm enhanced diagnostics program using the product recovery cd, do the following: 1. Turn off your computer and any attached devices. 2. Turn on all attached devices; then turn on your computer. 3. When you see press f1 for configuration/setup , press the f1 key. 4. When the configurati...

  • Page 135

    Cosession remote for uma cosession availability varies by computer model and country. Cosession is a remote-control program that can be used by another individual, such as your in-house administrator, to help diagnose problems with your computer from a remote location. Cosession is part of the unive...

  • Page 136

    8. After the update session completes, turn off the computer and monitor. 9. Unplug the power cords from electrical outlets. 10. Remove the diskette from drive a. 11. Remove the cover. See “removing the cover” on page 56. 12. Remove any adapters that impede access to the switch. 13. Move the rom rec...

  • Page 137: Information

    Chapter 9. Getting help, service, and information if you need help, service, technical assistance, or just want more information about ibm products, you will find a wide variety of sources available from ibm to assist you. For example, ibm maintains pages on the world wide web where you can get info...

  • Page 138

    The following services are available during the warranty period: problem determination - trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. Ibm hardware repair - if the problem is determined to be ca...

  • Page 139

    Before you call for service many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your computer or software. Also, be sure to read the information in any readme files that come with your software...

  • Page 140: Using The World Wide Web

    The ibm bulletin board system (bbs) can be reached 24 hours a day, 7 days a week. Modem speeds of up to 14 400 baud are supported. Long distance telephone charges might apply. To access the ibm bbs: in the u.S., call 1-919-517-0001. In canada: – in montreal, call 514-938-3022. – in toronto, call 905...

  • Page 141: Getting Help Online

    Http://www.Pc.Ibm.Com/us/intellistation/ http://www.Pc.Ibm.Com/us/desktop/ http://www.Pc.Ibm.Com/us/netfinity/ http://www.Pc.Ibm.Com/us/thinkpad/ http://www.Pc.Ibm.Com/us/options/ http://www.Pc.Ibm.Com/us/aptiva/ you can select a country-specific web site from these pages. Getting information by fax...

  • Page 142: Getting Help By Telephone

    Getting help by telephone during the warranty period, you can get help and information by telephone through the ibm pc helpcenter. Expert technical-support representatives are available to assist you with questions you might have on the following: setting up your computer and ibm monitor installing ...

  • Page 143

    In all other countries, contact your ibm reseller or ibm marketing representative. Getting help around the world if you travel with your computer or need to move it to another country, you can register for international warranty service. When you register with the international warranty service offi...

  • Page 144: Enhanced Pc Support Line

    In all other countries, contact your ibm reseller or ibm marketing representative. Purchasing additional services during and after the warranty period, you can purchase additional services, such as support for ibm and non-ibm hardware, operating systems, and application programs; network setup and c...

  • Page 145

    Network and server support line network and server support is available for simple or complex networks made up of ibm servers and workstations using major network operating systems. In addition, many popular non-ibm adapters and network interface cards are supported. This service includes all of the...

  • Page 146: Ordering Publications

    Warranty and repair services you can upgrade your standard hardware warranty service or extend the service beyond the warranty period. Warranty upgrades in the u.S. Include: carry-in service to on-site service if your warranty provides carry-in repair service, you can upgrade to on-site repair servi...

  • Page 147: Serial Numbers And Keys

    Appendix a. Computer records this appendix contains forms for recording information about your computer, which can be helpful if you decide to install additional hardware, or if you ever need to have your computer serviced. Serial numbers and keys record and retain the following information. The mod...

  • Page 148

    Location option description system memory (mem 1 dimm) Ø 16 mb Ø 32 mb Ø 64 mb Ø 128 mb (mem 2 dimm) Ø 16 mb Ø 32 mb Ø 64 mb Ø 128 mb (mem 3 dimm) Ø 16 mb Ø 32 mb Ø 64 mb Ø 128 mb expansion slot 1 (pci) expansion slot 2 (pci) expansion slot 3 (pci) expansion slot 4 (isa) microprocessor Ø intel mhz p...

  • Page 149: Warranty Statements

    Appendix b. Product warranties and notices this appendix includes product warranties, trademarks, and notices. Warranty statements the warranty statements consist of two parts: part 1 and part 2. Part 1 varies by country. Part 2 is the same for both statements. Be sure to read both the part 1 that a...

  • Page 150

    The ibm warranty for machines ibm warrants that each machine 1) is free from defects in materials and workmanship and 2) conforms to ibm's official published specifications. The warranty period for a machine is a specified, fixed period commencing on its date of installation. The date on your sales ...

  • Page 151

    To obtain warranty service for the machine, contact your reseller or ibm. In the united states, call ibm at 1-800-772-2227. In canada, call ibm at 1-800-565-3344. You may be required to present proof of purchase. Ibm or your reseller provides certain types of repair and exchange service, either at y...

  • Page 152: Terms)

    Regardless of the machine's production status, ibm's appropriate warranty terms apply. Limitation of liability circumstances may arise where, because of a default on ibm's part or other liability, you are entitled to recover damages from ibm. In each such instance, regardless of the basis on which y...

  • Page 153

    Machine - pc 300gl types 6277 and 6287 warranty period* - parts: three (3) years labor: three (3) years *contact your place of purchase for warranty service information. Some ibm machines are eligible for on-site warranty service depending on the country where service is performed. The ibm warranty ...

  • Page 154

    Any technical or other support provided for a machine under warranty, such as assistance via telephone with “how-to” questions and those regarding machine set-up and installation, will be provided without warranties of any kind. Warranty service to obtain warranty service for the machine, contact yo...

  • Page 155

    Production status each ibm machine is manufactured from new parts, or new and used parts. In some cases, the machine may not be new and may have been previously installed. Regardless of the machine's production status, ibm's appropriate warranty terms apply. Limitation of liability circumstances may...

  • Page 156

    Operation in other than the specified operating environment, improper maintenance by you, or failure caused by a product for which ibm is not responsible. Limitation of liability: the following is added to this section: where ibm is in breach of a condition or warranty implied by the trade practices...

  • Page 157

    Macedonia (fyrom), moldova, poland, romania, russia, slovak republic, slovenia, or ukraine, you may obtain warranty service for that machine in any of those countries from either (1) an ibm reseller approved to perform warranty service or (2) from ibm. The applicable laws, country-unique terms and c...

  • Page 158

    The following sentence is added to the end of the first paragraph of item 2: ibm's liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence. Ireland: extent of warranty: the following is added to this section: except as expressly provided i...

  • Page 159

    2. The amount of any other actual direct damages or loss, up to the greater of pounds sterling 150,000 or 125 percent of the charges (if recurring, the 12 months' charges apply) for the machine that is the subject of the claim or which otherwise gives rise to the claim. The following item is added t...

  • Page 160: Notices

    Notices references in this publication to ibm products, programs, or services do not imply that ibm intends to make these available in all countries in which ibm operates. Any reference to an ibm product, program, or service is not intended to state or imply that only that ibm product, program, or s...

  • Page 161: Trademarks

    Off and then back on again once, or restart the operating system, to ensure that the internal clock resets itself for the new century. This ibm pc product cannot prevent errors that might occur if software you use or exchange data with is not ready for the year 2000. Ibm software that comes with thi...

  • Page 162: Class B Notices

    Electronic emission notices electronic emission notices this computer is classified as a class b digital device. However, if this computer includes a preinstalled network interface controller (nic), this computer is considered a class a digital device when the nic is in use. The class a digital devi...

  • Page 163: Class A Notices

    Properly shielded and grounded cables and connectors must be used in order to meet fcc emission limits. Proper cables and connectors are available from ibm authorized dealers. Ibm is not responsible for any radio or television interference caused by using other than recommended cables and connectors...

  • Page 164: Other Notices

    Properly shielded and grounded cables and connectors must be used in order to meet fcc emission limits. Ibm is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthor...

  • Page 165

    Industry canada class a emission compliance statement this class a digital apparatus complies with canadian ices-003. Avis de conformité à la réglementation d'industrie canada cet appareil numérique de la classe a est conform à la norme nmb-003 du canada. European community directive conformance sta...

  • Page 166: Power Cord Notice

    Power cord notice for your safety, ibm provides a power cord with a grounded attachment plug to use with this ibm product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Ibm power cords used in the united states and canada are listed by underwriter's l...

  • Page 167

    Ibm power cords for a specific country are usually available only in that country: ibm power cord part number used in these countries 13f9940 argentina, australia, china (prc), new zealand, papua new guinea, paraguay, uruguay, western samoa 13f9979 afghanistan, algeria, andorra, angola, austria, bel...

  • Page 168

    154 pc 300gl user guide.

  • Page 169: Index

    Index numerics 1-800 telephone assistance 128 900 number support 130 a acpi bios mode 41 adjusting chair 17 administrator password computer startup 19, 34 configuration/setup utility program 34 forgotten 36 setting 35 using 35 agp adapters 58 air circulation 18 america online 126 antiglare filter 18...

  • Page 170

    Completing the installation 79 component locations 58 components, locating internal 58 compuserve 126 computer setup 9 configuration of computer 29 configuration/setup utility program capabilities 29 computer startup 19 exiting 32 starting 29 updating 24 connectors 10 cord, power 18 cosession remote...

  • Page 171

    Expansion slots 3 expansion slots for adapters 68 expansion slots, available 3 extension cords 18 f fan problems 111 fatigue 17 fax, getting information by 127 features, computer 2 fee services 130 fixed disk drives see hard disk drives fixed-disk drive 71, 72 flash memory 2, 24 flash recovery 121 f...

  • Page 172

    Memory (continued) configuration error 93 counting 19 dimms 2 flash 2 problems 113 supported 2 messages, error 87 microprocessor standard 2 update error 93 modem ring detect 43 serial port ring detect 43 monitor care of 18 connector 10 ddc standard 23 disable mode 42 flicker 23 off mode 42 placement...

  • Page 173

    Pci slots 68 peripheral component interconnect see pci planning workspace 17 plug and play adapters 70 plug and play technology 3 pointing device problems 112 ports 10, 57, 80 post at startup 19 description of 86 error messages 88 message charts 90 updating 24 post/bios updates 38 power cord 18, 152...

  • Page 174

    Software errors 117 preinstalled 4 problems 117 solving problems 85, 125 specifications 6 starting computer 19 startup devices, configuring 83 startup sequence, setting 38 static-sensitive devices, handling 54 super video graphics array (svga) 22 support line services, ordering 131 surge protectors ...

  • Page 176

    Ibm part number: 01k4690 printed in u.S.A. November 1998 ð1k469ð.