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IBM 6F0 Service Manual

Manual is about: RS/6000 Enterprise Server

Summary of 6F0

  • Page 1

    Rs/6000 enterprise server model f80 eserver pseries 620 models 6f0 and 6f1 service guide sa38-0568-03 ibm.

  • Page 2

    Fourth edition (april 2002) before using this information and the product it supports, read the information in “safety notices” on page xi, appendix a, “environmental notices” on page 391, and appendix b, “notices” on page 393. A reader’s comment form is provided at the back of this publication. If ...

  • Page 3: Contents

    Contents safety notices . . . . . . . . . . . . . . . . . . . . . . . . Xi electrical safety . . . . . . . . . . . . . . . . . . . . . . . Xii laser safety information . . . . . . . . . . . . . . . . . . . . . Xii laser compliance . . . . . . . . . . . . . . . . . . . . . . Xii data integrity and ve...

  • Page 4

    One-way processor memory placement rules . . . . . . . . . . . . 16 riser card memory placement rules . . . . . . . . . . . . . . . 17 logical and physical locations . . . . . . . . . . . . . . . . . . 17 physical location codes . . . . . . . . . . . . . . . . . . . . 17 location code format . . . ....

  • Page 5

    Step 2010-3 . . . . . . . . . . . . . . . . . . . . . . . . 78 step 2010-4 . . . . . . . . . . . . . . . . . . . . . . . . 78 step 2010-5 . . . . . . . . . . . . . . . . . . . . . . . . 78 step 2010-6 . . . . . . . . . . . . . . . . . . . . . . . . 78 step 2010-7 . . . . . . . . . . . . . . . . . . ...

  • Page 6

    Service processor menus . . . . . . . . . . . . . . . . . . . . 252 accessing the service processor menus locally . . . . . . . . . . . 252 accessing the service processor menus remotely . . . . . . . . . . 252 saving and restoring service processor settings . . . . . . . . . . . 252 menu inactivity...

  • Page 7

    Pre-standby phase . . . . . . . . . . . . . . . . . . . . . 293 standby phase . . . . . . . . . . . . . . . . . . . . . . 293 bring-up phase . . . . . . . . . . . . . . . . . . . . . . 294 run-time phase . . . . . . . . . . . . . . . . . . . . . . 295 chapter 8. Using system management services . . ...

  • Page 8

    Removal . . . . . . . . . . . . . . . . . . . . . . . . 339 replacement . . . . . . . . . . . . . . . . . . . . . . . 339 installing the redundant power and cooling option . . . . . . . . . . . 339 installing a redundant fan . . . . . . . . . . . . . . . . . . 339 installing a redundant power supply...

  • Page 9

    Chapter 10. Parts information . . . . . . . . . . . . . . . . . . 377 covers . . . . . . . . . . . . . . . . . . . . . . . . . . 377 right side . . . . . . . . . . . . . . . . . . . . . . . . . 379 left side . . . . . . . . . . . . . . . . . . . . . . . . . 382 accessories . . . . . . . . . . . . . ...

  • Page 10

    Adapter power-on self-tests (posts) . . . . . . . . . . . . . . . 425 appendix f. Ssa software and microcode errors . . . . . . . . . . . 427 service request numbers (srns) . . . . . . . . . . . . . . . . . 427 srn table . . . . . . . . . . . . . . . . . . . . . . . . 427 using the srn table . . . ....

  • Page 11: Safety Notices

    Safety notices a danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v xii v 53 v 309 v 339 a caution notice indicates the presence of a hazard that has the potential of causing moderate or...

  • Page 12

    Electrical safety observe the following safety instructions any time you are connecting or disconnecting devices attached to the server. Danger an electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system. It is ...

  • Page 13

    Caution: all ibm laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation, user maintenance, or prescribed service conditions. Data processing environments can contain equipment transmitting on system links with laser modules...

  • Page 14

    Xiv service guide.

  • Page 15

    Data integrity and verification ibm computer systems contain mechanisms designed to reduce the possibility of undetected data corruption or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures, power fluctuations or outages, or component failures mu...

  • Page 16

    Xvi service guide.

  • Page 17: About This Book

    About this book this book provides maintenance information that is specific to the enterprise server model f80 and eserver pseries 620 models 6f0 and 6f1, as well as to adapters and attached devices that do not have their own service information. In this book, the enterprise server model f80 and ese...

  • Page 18

    V the site and hardware planning information, order number sa38-0508, contains information to help you plan your installation. V ssa adapters user’s guide and maintenance information, order number sa33-3272, is intended to help users and service representatives work with and diagnose problems with s...

  • Page 19

    Chapter 1. Reference information this chapter provides an overview of the system, including a logical description and a physical overview of the system. Additional details pertaining to the system are also provided. These include: v memory overview and placement rules v general description of the op...

  • Page 20

    Overview this system is a high-performance entry server in a deskside system unit. It provides 64-bit symmetric multiprocessing (smp) with true multithreaded application support in a double-wide deskside box. 2 service guide.

  • Page 21

    Bus architecture ten pci slots are available: v six of the slots are 64-bit pci full-sized slots at 66 mhz, 3.3 volts. V four of the slots are 64-bit pci full-sized slots at 33 mhz, 5 volts. V bus 1 contains: – pci slot 3 – pci slot 4 – pci slot 5 – integrated ultra2 scsi v bus 2 contains: – pci slo...

  • Page 22

    V minimum configuration is either one 600 mhz processor, which has 2 mb of l2 cache, or one 750 mhz processor, which has 8 mb of l2 cache. V two or four 600 mhz processors, each with 4 mb of l2 cache. V two or four 750 mhz processors, each with 8 mb of l2 cache. Memory v 256 mb (minimum) to 32 gb (m...

  • Page 23

    Operator panel v 32-character led diagnostics display v power and reset buttons input/output ports v 25-pin parallel v 9-pin serial (4) v keyboard v mouse v ultra 2 scsi lvd v 10/100baset ethernet security features v power-on password v privileged-access password v unattended start mode chapter 1. R...

  • Page 24

    Data flow with one-way processor system board l2 processor card (1 way only) 6xx bus 0 p memory card (1 only is optional) memory card (1 only is optional) smi bus 0, 1 smi smi smi smi smi smi smi bus 2, 3 64-bit pci bus 2 64-bit pci bus 2 rio (2) pci host bridge memory controller memory controller 6...

  • Page 25

    Data flow with two- to six-way processor system board l2 2-way system 6xx bus 0 l2 p p l2 l2 p 6xx bus 1 memory cards (1 or 2) memory cards (1 or 2) 256 mb - 32 gb smi bus 0, 1 smi smi smi smi smi bus 2, 3 64-bit pci bus 2 64-bit pci bus 2 rio (2) 6-way system l2 l2 p 4-way system or l2 l2 p p p p p...

  • Page 26

    Power flow the following diagram shows the right side of the system with the cover removed. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 1 110 v ac/220 v ac power into system board assembly 11 power 1 to dasd bay 1 (db1) 2 110 v ac/220 v ac power into power supply v1 12 power 1 to dasd bay 2 (...

  • Page 27

    Powering off and powering on the system this section provides procedures for powering off and powering on the system. Powering off the system if the system is operating under aix, type the shutdown command to power off the system. If you cannot use this method, you can power off the system by using ...

  • Page 28

    Console strategy the firmware starts a console-selection sequence at system boot time if any of the following is true: v a console has not yet been selected. V a previous console selection sequence timed out. V a change in the system configuration affects the console (keyboard installed/removed, mou...

  • Page 29

    The post screen displays the following words: memory memory test keyboard initialize the keyboard and mouse. The window for pressing a key to access the system management services, or to initiate a service mode boot, is now open. See “post keys” for more information. Network self-test on network ada...

  • Page 30

    6 key the numeric 6 key works like the numeric 5 key, except that firmware uses the customized service mode bootlist that was set up using the aix service aids. 8 key to enter the open firmware command line, press the numeric 8 key after the word keyboard displays and before the last word (speaker) ...

  • Page 31

    System unit locations front view 14 5 6 7 8 4 1 3 2 13 12 11 10 9 1 media bay (optional drive): bay d17 - this position is for installing an optional media device. 5 & 6 two-position scsi disk drive bay: bay d14 (top), bay d13 (bottom). Bays for the installation of two scsi disk drives. 2 cd-rom dri...

  • Page 32

    Rear view 5 6 7 8 4 1 3 2 10 9 11 12 13 14 12 11 10 09 08 07 06 05 04 03 64-bit 5v slots at 33mhz 64-bit 5v slots at 33mhz 64-bit 3.3v slots at 66mhz 64-bit 3.3v slots at 66mhz 1 & 2 expansion slots: for adding pci adapters. 1 expansion slot c12 2 expansion slot c3 8 keyboard port: for keyboard conn...

  • Page 33

    System board 1 . . . 2 5b 4 9 17 12 13 7 5a 10 16 13 14 3 8 6 11 12 15 1 & 2 expansion slots: for adding pci adapters. 1 expansion slot c12 2 expansion slot c3 8 - 11 9-pin serial ports: for a tty terminal, modem, or other serial devices. 3 test port: for manufacturing use only. 12 mouse port 4 para...

  • Page 34

    Operator panel the following diagram shows the locations of the operator panel display and the operator panel pushbuttons. R 1 2 3 4 5 8 9 10 11 7 6 1 power-on button 7 speaker 2 power-on led (green) 8 serial number plate 3 system attention led (yellow) 9 reset icon 4 scsi activity led (green) 10 re...

  • Page 35

    V when you are installing a memory riser card: – memory dimms must be moved from the one-way processor card to the memory riser card. – the memory riser card must then have a minimum of 1 quad (four dimms). Riser card memory placement rules the rules for memory riser cards are as follows: v memory q...

  • Page 36

    The period (·) identifies sublocations (dimms on a memory riser card, scsi addresses, cables). The following are examples: v p1-m1.4 identifies dimm 4 on memory riser card 1 plugged into planar p1. V p1-c1.1 identifies processor 1 on processor card 1 plugged into planar p1. V p2-z1-a3.1 identifies a...

  • Page 39

    Aix and physical location code reference tables the following diagrams identify the physical locations in the system. These locations correspond to the tables on “system location codes” on page 25, which contain location codes that are used to identify functional units in the system. The following d...

  • Page 40

    System board locations aix location codes p1-i 12 31-08 27-08 p1-i 10 37-08 2d-08 17-08 p1-i 11 34-08 2a-08 p1-i 9 3a-08 14-08 1a-08 p1-i 5 p1-i 7 p1-i 3 p1-i 8 p1-i 4 p1-i 6 debug 01-r1 p1-r1 11-08 p1-z1 01-s4 p1-s4 01-s3 p1-s3 01-s1 p1-s1 01-s2 p1-s2 00-00 p1-m1 00-00 p1-m2 battery fan connector p...

  • Page 41

    Memory riser card and memory dimm locations (15) a (16) a (14) b (12) c (10) d (8) d (6) c (4) b (2) a (13) b (11) c (9) d (7) d (5) c (3) b (1) a location code memory dimms p1-m1.N memory dimms on riser card 1 (n denotes dimm number) p1-m2.N memory dimms on riser card 2 (n denotes dimm number) p1-m...

  • Page 42

    One-way processor card memory dimm locations (8) a (7) b (6) c (5) d (3) c (4) d (2) b (1) a location code memory dimms p1-c1-mn memory dimms on processor card (n denotes dimm number) p1-c1-m1 x2 memory pair a (dimms 1 and 8) p1-c1-m2 x2 memory pair b (dimms 2 and 7) p1-c1-m3 x2 memory pair c (dimms...

  • Page 43

    System location codes if a returned value is not listed in this table, see ″ physical location code standard prefixes ″ under ″ diagnostic numbers and codes ″ in rs/6000 and eserver pseries diagnostic information for multiple bus systems. Fru name slot name location code aix location code physical c...

  • Page 44

    Fru name slot name location code aix location code physical connection logical connection pci slot 3 c03 p1/i3 10-5a j10, 64 bit see note 1 on page 30. Pci to pci bridge 1 pci slot 3 device p1-i3 1a-08 to 1a-0f or 1b-xx or 1c-xx j10, 64 bit see note 1 on page 30. Pci to pci bridge 1 pci slot 4 c04 p...

  • Page 45

    Fru name slot name location code aix location code physical connection logical connection pci slot 7 device p1-i7 2a-08 to 2a-0f or 2b-xx or 2c-xx j14, 64 bit see note 1 on page 30. Pci to pci bridge 2 pci slot 8 c08 p1/i8 20-5e j14, 64 bit see note 1 on page 30. Pci to pci bridge 2 pci slot 8 devic...

  • Page 46

    Fru name slot name location code aix location code physical connection logical connection pci slot 12 device p1-i12 31-08 to 31-0f or 32-xx or 33-xx j19, 64 bit see note 1 on page 30. Pci to pci bridge 3 diskette controller p1/d1 01-d1 diskette drive d15 p1-d1 01-d1-00-00 keyboard controller/connect...

  • Page 47

    Fru name slot name location code aix location code physical connection logical connection dasd 6-pack 1, drive 1 d1 b1.1 scsi: xx-xx-00-8,0 ssa: see note 4 on page 30. Dasd 6-pack 1, drive 2 d2 b1.2 scsi: xx-xx-00-9,0 ssa: see note 4 on page 30. Dasd 6-pack 1, drive 3 d3 b1.3 scsi: xx-xx-00- 10,0 ss...

  • Page 48

    Fru name slot name location code aix location code physical connection logical connection dasd 6-pack 2, drive 3 d9 b2.3 scsi: xx-xx-00- 10,0 ssa: see note 4. Dasd 6-pack 2, drive 4 d10 b2.4 scsi: xx-xx-00- 11,0 ssa: see note 4. Dasd 6-pack 2, drive 5 d11 b2.5 scsi: xx-xx-00- 12,0 ssa: see note 4. D...

  • Page 49

    V depth - 728 mm (28.7 inches) weight 70 kg (155 lb) minimum to 95 kg (209 lb) maximum operating environment temperature - 10° to 38°c (50° to 100°f) humidity - 8% to 80% noncondensing wet bulb - 23° c (73° f) operating and nonoperating maximum altitude - 2135 m (7000 feet) operating voltage 100 to ...

  • Page 50

    Acoustics v non-redundant: – 2 way/4 way: operating 6.1 bels idle 5.9 bels v redundant: – 6 way: operating 6.8 bels idle 6.6 bels system service clearances install the system so that it can be moved to an area providing 457 mm (18 in.) on the front and 457 mm (18 in.) on the left side. If you are pl...

  • Page 51

    Service inspection guide perform a service inspection on the server when: v the server is inspected for a maintenance agreement. V service is requested and service has not recently been performed. V an alterations and attachments review is performed. V changes have been made to the equipment that ma...

  • Page 52

    34 service guide.

  • Page 53

    Chapter 2. Diagnostics overview models f80, 6f0, and 6f1 systems use an integrated set of software diagnostic procedures to facilitate isolation of failing components and system maintenance. This book, along with the rs/6000 and eserver pseries diagnostic information for multiple bus systems, are th...

  • Page 54

    The power map deals with isolation of components to diagnose a power problem. The nature of power problems can be related to powering on and down the system, or power failures that can occur after power is turned on. The minimum configuration map is used to locate defective components not found by n...

  • Page 55

    Note: certain checkpoints may remain in the display for long periods of time. A spinning cursor is visible in the upper-right corner of the display during these periods to indicate that system activity is continuing. Error codes if a fault is detected, an 8-digit error code is displayed in the opera...

  • Page 56

    Using the service processor and electronic service agent features the service processor and electronic service agent features protect users against unnecessary system downtime by advising support personnel (both internal and external) of any unexpected changes in the system environment. In combinati...

  • Page 57

    Unlike the electronic service agent, the service processor cannot be configured in a client/server environment where one system can be used to manage all dial-out functions for a set of systems. Prior to installing the electronic service agent feature, ensure that you have the latest level of system...

  • Page 58

    40 service guide.

  • Page 59

    Chapter 3. Maintenance analysis procedures (maps) this chapter contains maintenance analysis procedures (maps) for the models f80, 6f0, and 6f1 systems. Entry map use the following table to determine your starting point. When possible, run online diagnostics in service mode. Online diagnostics perfo...

  • Page 60

    Symptom starting point the system stops and a 3-digit number is displayed in the operator panel display. Record srn 101-xxx, where xxx is the 3-digit number displayed in the operator panel display, then go to the fast path map in the rs/6000 and eserver pseries diagnostic information for multiple bu...

  • Page 61

    Symptom action service actions you have parts to exchange or a corrective action to perform. 1. Go to chapter 9, “removal and replacement procedures” on page 309. 2. Go to ″ map 410: repair checkout ″ in rs/6000 and eserver pseries diagnostic information for multiple bus systems. You need to verify ...

  • Page 62

    Symptom action system stops with a 4-digit number that does not begin with 0 or 2 displayed the system stops and a 4-digit checkpoint that does not begin with 0 or 2 displayed in the operator panel display or on the console. If the number displayed begins with the characters ″ 8 ″ , ″ 9 ″ , ″ a ″ , ...

  • Page 63

    Symptom action all display problems. V if using a graphics display: 1. Go to the problem determination procedures for the display. 2. If you do not find a problem, replace the display adapter. 3. If you do not find a problem, suspect the system board. Go to “map 1540: minimum configuration” on page ...

  • Page 64

    Symptom action all of the system post indicators are displayed on the system console, the system pauses and then restarts. The term post indicators refers to the device mnemonics that appear during the power-on self-test (post). Go to “boot problems and concerns” on page 102. The system stops and al...

  • Page 65

    Symptom action the sms configuration list or boot sequence selection menu shows more scsi devices attached to a controller/adapter than are actually attached. A device may be set to use the same scsi bus id as the control adapter. Note the id being used by the controller/adapter (this can be checked...

  • Page 66

    Symptom action you do not have a symptom. Go to map 0020: problem determination procedure in rs/6000 and eserver pseries diagnostic information for multiple bus systems. You do not have a determined symptom. Go to map 0020: problem determination procedure in rs/6000 and eserver pseries diagnostic in...

  • Page 67

    Surveillance from the service processor setup menu, go to the surveillance setup menu and disable surveillance. Unattended start from the service processor system power control menu, disable unattended start mode. Reboot policy from the system power control menu, go to the reboot/restart policy setu...

  • Page 68

    Symptom action the system login prompt is displayed. You may not have pressed the correct key, or you may not have pressed the key soon enough when you were to indicate a service mode ipl of the diagnostic programs. If this is the case, start over at the beginning of this step. Note: perform the sys...

  • Page 69

    Symptom action all other symptoms. If you were directed here from the entry map, go to “map 1540: minimum configuration” on page 57. Otherwise, find the symptom in the “entry map” on page 41. Chapter 3. Maintenance analysis procedures 51.

  • Page 70

    Step 1020-2 there is a problem with the keyboard. Find the type of keyboard you are using in the following table; then follow the instructions given in the action column. Keyboard type action type 101 keyboard (u.S.). Identified by the size of the enter key, which extends into only one horizontal ro...

  • Page 71

    Map 1520: power note: this is not a start-of-call map. Use this power map only if you have been directed here from a map step in rs/6000 and eserver pseries diagnostic information for multiple bus systems. This procedure is used to locate power problems in system units. If a problem is detected, thi...

  • Page 72

    Go to “step 1520-2”. 2. The power led on the operator panel is flashing, the operator panel display is blank and the power supply fans are turning. Go to “step 1520-3”. 3. Ok, stby or diag stby is displayed on the operator panel display and the power led on the operator panel is flashing. There is n...

  • Page 73

    If the symptom did not change and all the frus have been exchanged, go to “step 1520-4”. Yes replace the power supply that you removed. Go to ″ map 410: repair checkout ″ in rs/6000 and eserver pseries diagnostic information for multiple bus systems. Step 1520-4 1. Press the power button to turn off...

  • Page 74

    Reinstall the memory dimms on the processor card, one pair at a time, until the problem recurs. Replace the memory dimm pair (one dimm at a time) that was just installed. V if the memory riser card was just installed, remove all of the memory dimms from the memory riser card. If the system does not ...

  • Page 75

    4. Scsi device power cable(s), lowest bay to highest bay 5. Pci adapters, lowest slot to highest slot turn on the power after each part is installed or connected. If the system does not power on or the power led on the operator panel does not stay on, the most recently installed or connected part is...

  • Page 76

    5. The service processor may have recorded one or more symptoms in its error log. It is a good idea to examine that error log before proceeding (see service processor system information menu). 6. The service processor may have been set by the user to monitor server operations and to attempt recoveri...

  • Page 77

    4. Disconnect all external cables (such as parallel, serial 1, serial 2, serial 3, serial 4, keyboard, mouse, 100baset ethernet, scsi). 5. Remove both side covers, as described in “removing the covers” on page 311. 6. Record the slot numbers of the pci adapters. Label and record the location of any ...

  • Page 78

    Step 1540-3 one of the frus remaining in the system unit is defective. Note: if the system stopped with a checkpoint or error code different from the one that directed you to this map, perform the action indicated by the new checkpoint or error code. If the new checkpoint or error code has no action...

  • Page 79

    3. Connect the system unit power cable to the wall outlet and wait for ok on the operator panel display. 4. Turn on the power. 5. Wait for the operator panel to stabilize at a checkpoint. Note: checkpoints e1f2 and e1f3 are stable as soon as they appear. Other checkpoints may take up to 3 minutes to...

  • Page 80

    Step 1540-6 no failure was detected with this configuration. 1. Turn off the power and unplug the system unit power cable from the wall outlet. 2. Install a quad of memory dimms on the memory riser card. 3. Connect the system unit power cable to the wall outlet and wait for ok on the operator panel ...

  • Page 81

    Repeat this step until the defective fru is identified or all the frus have been exchanged. If the symptom did not change and all the frus have been exchanged, call your service support person for assistance. If the symptom has changed, check for loose cards, cables, and obvious problems. If you do ...

  • Page 82

    If the symptom did not change and all the frus have been exchanged, call your service support person for assistance. If the symptom changed, check for loose cards and obvious problems. If you do not find a problem, return to “step 1540-1” on page 58 and follow the instructions for the new symptom. Y...

  • Page 83

    3. Connect the signal and power connectors to one of the scsi devices (cd-rom drive, tape drive, or disk drive). Do not connect the signal and power connectors to the 2-pack and 6-pack assemblies at this time. 4. Connect the system unit power cable to the wall outlet and wait for ok on the operator ...

  • Page 84

    7. Enter the appropriate password when you are prompted to do so. Is the ″ please define the system console ″ screen displayed? No the last device connected or the scsi cable or cd-rom is defective. One of the frus remaining in the system is defective. In the following order, exchange the frus that ...

  • Page 85

    If the symptom has changed check for loose cards, cables, and obvious problems. If you do not find a problem, return to “step 1540-1” on page 58 and follow the instructions for the new symptom. Yes repeat this step until all the disk drives are installed. Go to “step 1540-13”. Step 1540-13 the syste...

  • Page 86

    4. Connect the system unit power cable to the wall outlet and wait for ok on the operator panel display. 5. Turn on the power. 6. After the keyboard indicator is displayed, press the number 5 key on the directly attached keyboard or the number 5 key on an ascii terminal keyboard. 7. Enter the approp...

  • Page 87

    3. System board (see note 3 on page 41) repeat this step until the defective fru is identified or all the frus have been exchanged. If the symptom did not change and all the frus have been exchanged, call your service support person for assistance. If the symptom has changed check for loose cards, c...

  • Page 88

    Yes repeat this step until all of the devices are attached. Go to “step 1540-17”. Step 1540-17 the system is working correctly with this configuration. One of the frus (adapters) that you removed is probably defective. 1. Turn off the power and unplug the system unit power cable from the wall outlet...

  • Page 89

    1. Adapter (last one installed) 2. System board (see note 3 on page 41) if the symptom did not change and all the frus have been exchanged, call your service support person for assistance. If the symptom changed, check for loose cards and obvious problems. If you do not find a problem, return to “st...

  • Page 90

    Repeat this step until all the frus associated with the srn have been exchanged or diagnostics has run with no trouble found. Run diagnostics after each fru is exchanged. If the system board or a network adapter is replaced, see note 3 on page 41. Go to ″ map 410: repair checkout ″ in rs/6000 and es...

  • Page 91

    1. Device and any associated cables 2. Adapter to which the device is attached repeat this step until the defective fru is identified or all the frus have been exchanged. If the symptom did not change and all the frus have been exchanged, call your service support person for assistance. If the sympt...

  • Page 92

    Does the system stop with code 2680 0dxx, e151, e152, e153, e154, e155, e156, e15f, e170, or e172 displayed on the operator panel? No go to ″ map 410: repair checkout ″ in rs/6000 and eserver pseries diagnostic information for multiple bus systems. Yes reinstall the original fru, then go to “step 15...

  • Page 93

    Go to ″ map 410: repair checkout ″ in rs/6000 and eserver pseries diagnostic information for multiple bus systems. Yes repeat this step until the defective device or cable is identified or all the devices and cables have been disconnected. If all the devices and cables have been removed, then one of...

  • Page 94

    5. Perform the next action indicated by the map. Ssa disk drives have light emitting diodes (leds) to identify the state of the disk drive (1) shown in the following diagram. 1 slot leds and drive leds are visible when the front cover and the disk drive bay cover are removed. The following table def...

  • Page 95

    Status leds led status definition green (top) flashing drive activity off drive not spinning and no activity on steady drive spinning and no activity slow blink one link not active amber (bottom) on steady service action concurrent maintenance both links are bad slow blink identify only off power go...

  • Page 96

    If you do not get an srn, the disk formatting may be incompatible with the system (the disk was most likely formatted on a different type of using system). 1) format the pdisk. 2) issue the system cfgmgr command. 3) retry the configuration verification service aid. 3. If the problem remains, a softw...

  • Page 97

    Checkout ″ in rs/6000 and eserver pseries diagnostic information for multiple bus systems to verify the repair. Step 2010-8 replace the backplane. Go to ″ map 410: repair checkout ″ in rs/6000 and eserver pseries diagnostic information for multiple bus systems to verify the repair. Step 2010-9 is th...

  • Page 98

    Step 2010-13 replace the following: 1. Backplane 2. Disk drive with the second led flashing go to ″ map 410: repair checkout ″ in rs/6000 and eserver pseries diagnostic information for multiple bus systems to verify the repair. Map 2323: ssa hot-swap disk drive intermittent link verification this ma...

  • Page 99

    If the srn is 33xxx, the second device of the two is located at paa+1. Note: if the ssa address ( aa) in the srn is higher than the highest ssa address that is displayed for the adapter port ( p), that address is the address of the ssa adapter. 3. Go to “step 2323-3”. Step 2323-3 if a pdisk has a st...

  • Page 100

    Ssa documentation is available online. To access the online books, visit the following web site: http://xenon.Ssd.Hursley.Ibm.Com/extweb/docs 82 service guide.

  • Page 101: Chapter 4. Checkpoints

    Chapter 4. Checkpoints checkpoints display on the operator panel as the system goes through powering on and the initial program load (ipl). This chapter explains the ipl flow of the system and provides a table that lists checkpoints that you might see in the operator panel. Ipl flow the ipl process ...

  • Page 102

    Phase # checkpoints on operator panel time in phase (minutes) major contributors to time in phase number of processors number of adapters amount of memory checkpoints enable users and service personnel to know what the server is doing, with some detail, as it initializes. These checkpoints are not i...

  • Page 103

    Service processor checkpoints service processor checkpoints are in the range 8xxx to bxxx. The message ok indicates successful service processor testing and initialization. Firmware checkpoints are listed in “firmware checkpoints” on page 91. Note: a spinning (or twirling) slash will be shown in the...

  • Page 104

    Table 1. Service processor checkpoints (continued) checkpoint description action/ possible failing fru 81xx load code into dram from vdasd (where xx = number of loads) see note 1 on page 90 81fe load service processor operating system see note 1 on page 90 81ff start service processor operating syst...

  • Page 105

    Table 1. Service processor checkpoints (continued) checkpoint description action/ possible failing fru 9082 i2c/spcn vpd data collection see note 1 on page 90 9083 end sc vpd data collection see note 1 on page 90 9084 end i2c vpd data collection see note 1 on page 90 90fd waiting for ibist to comple...

  • Page 106

    Table 1. Service processor checkpoints (continued) checkpoint description action/ possible failing fru 9184 firmware image being loaded into service processor’s control storage during firmware update. 1. Remove, then reapply power to the system. If the service processor enters recovery mode, (indica...

  • Page 107

    Table 1. Service processor checkpoints (continued) checkpoint description action/ possible failing fru a80a flash erase end see note 1 on page 90 a80b reserved; not used see note 1 on page 90 a80c reserved; not used see note 1 on page 90 a80d reserved; not used see note 1 on page 90 a80e reserved; n...

  • Page 108

    Notes: 1. If the system fails to progress after this checkpoint is put in the display, do the following: a. Activate the service processor pinhole reset switch on the system’s operator panel. B. If the hang repeats, check with service support to see if there is a firmware update that fixes the probl...

  • Page 109

    Firmware checkpoints firmware uses checkpoints (progress codes) in the range of exxx to efff. These checkpoints occur during system startup and can be useful in diagnosing certain problems. Service processor checkpoints are listed in “service processor checkpoints” on page 85. Attention: if you repl...

  • Page 110

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e105 transfer control to operating system (normal boot). See “boot problems and concerns” on page 102. E10a load rtas device tree see the note on page 84. E10b set rtas device properties see the note on pag...

  • Page 111

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e15b transferring control to operating system (service mode boot) see “boot problems and concerns” on page 102. E15c probe primary 64-bit pci bus see the note on page 91. E15d create host pci controller nod...

  • Page 112

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e17b processor clock speed check measurement system board. See the note on page 84. E180 service processor command setup see the note on page 84. E183 service processor post see the note on page 84. E186 re...

  • Page 113

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e1c6 create dma node see the note on page 84. E1d0 create pci scsi node perform repair actions from checkpoint e156. E1d3 create scsi block device node (sd) perform repair actions from checkpoint e156. E1d4...

  • Page 114

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e1f1 begin selftest sequence on boot device(s). Begin sms. See the note on page 84. E1f2 power-on password prompt. Prompt should be visible on the system console. If a console is attached but nothing is dis...

  • Page 115

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e1fd the operator panel alternates between the code e1fd and another exxx code, where exxx is the point at which the error occurred. Checkpoint e1fd indicates that an error has occurred during system startu...

  • Page 116

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e440 validate nvram, initialize partitions as needed 1. Verify that the system firmware levels are at the current release levels, update as necessary. 2. Replace system board (location: p1) if problem persi...

  • Page 117

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e51y (e511 - e5ff) where y is not equal to 0. Configure remote i/o subsystem components the e51y (e511 to e5ff) codes are reserved for activities relating to configuration or testing of the i/o subsystem, o...

  • Page 118

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e604 ssa pci adapter bist and subsequent posts have completed successfully. If a location code is associated with the checkpoint, replace the adapter identified by the location code. See “determining locati...

  • Page 119

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e709 create vpd via spcn. Replace the system planar, location: p1. See the note on page 84. E70a create service processor vpd. Replace the system planar, location: p1. See the note on page 84. E8xx rtas ini...

  • Page 120

    Boot problems and concerns depending on the boot device, a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device. This is particularly true for tape and network boot attempts. If booting from cd-rom or tape, watch for activ...

  • Page 121

    Step 3 try to boot and run standalone diagnostics against the system, particularly against the intended boot device. If diagnostics boot successfully: 1. Go to the task selection menu and select display configuration and resource list. If the intended boot device is not listed, go to ″ map 0290: mis...

  • Page 122

    Step 5 the cd-rom drive, scsi cable, scsi adapter, graphics adapter, or the system board is most likely defective. A tty terminal attached to the serial port also can be used to determine if the graphics adapter is causing the problem. This determination is done by removing the graphics adapter, att...

  • Page 123

    Chapter 5. Error code to fru index attention: start your activity in this chapter by going to “checkpoint and error code index” on page 106. In this table, you may be asked to perform additional procedures before looking up the actions for a 4-character checkpoint or 8-character error code. The erro...

  • Page 124

    V if the system will boot into the system management services (sms) menus, the sms error log will contain the location code associated with the error code. See “display error log” on page 299. V if the system halted when the error occurred, the error code and location can be found in the lcd progres...

  • Page 125

    Table 3. Checkpoint and error code index (continued) checkpoint or error code what you should do mxxx xxxx problem determination-generated error codes go to “problem determination-generated error codes” on page 247, and follow the instructions in the more general error code table. Performing slow bo...

  • Page 126

    Memory-related error codes you have been directed here because you have an 8-character error code that indicates a problem with system memory. This section will help you isolate to the failing fru. V if the location code or the service action calls out one dimm, do the following: 1. Replace the memo...

  • Page 127

    Operator panel error codes attention: if you replace frus or perform an action and the problem is still not corrected, go to “map 1540: minimum configuration” on page 57 unless otherwise indicated in the tables. If you replace frus or perform an action and the problem is corrected, go to ″ map 410: ...

  • Page 128

    Spcn error codes attention: if a power supply or fan is hot-swapped, wait five minutes, then recheck the aix error log. If the system has to be shut down to replace a power supply or fan, reboot the system, wait five minutes after the aix login prompt appears, then recheck the aix error log. If the ...

  • Page 129

    Table 5. Spcn error codes (continued) error code description action/ possible failing fru 1011 1513 power supply 1 1. Power supply, location: v1 2. System board location: p1 1011 1514 power supply 1 1. Power supply, location: v1 2. System board location: p1 1011 1516 power supply 1 missing power sup...

  • Page 130

    Table 5. Spcn error codes (continued) error code description action/ possible failing fru 1011 1531 power supply 1 1. Power supply 3 location: v3 2. If the problem is not resolved, reinstall the original supply in location v3. Then replace power supply 1, location v1, with the new supply. 3. If the ...

  • Page 131

    Table 5. Spcn error codes (continued) error code description action/ possible failing fru 1011 1b01 12v loading 1. Replace power supply v1 2. Use removed v1 to replace v2 3. Use removed v2 to replace v3 (if present) 4. System board, location: p1 1011 1b02 5v loading 1. Replace power supply v1 2. Use...

  • Page 132

    Table 5. Spcn error codes (continued) error code description action/ possible failing fru 1011 2611 regulator 1. Processor card location: p1-c1 2. System board location: p1 1011 2612 spcn problem system board, location: p1 1011 2613 power configuration fault 220v ac required 1011 3100 i2c controller...

  • Page 133

    Table 5. Spcn error codes (continued) error code description action/ possible failing fru 1011 7631 missing fan 3 fan 3, location: f3 1011 7640 fan 4 failure 1. Fan 4 location: f4 2. System board location: p1 1011 7641 missing fan 4 fan 4, location: f4 1011 7650 power supply 1 fan failure 1. Power s...

  • Page 134

    Table 5. Spcn error codes (continued) error code description action/ possible failing fru 1011 840b vpd +5 stuck low ignore all location codes. Go to map 1540: minimum configuration. 1011 840c memory dimm misplugged inspect system memory for proper installation of memory riser cards and dimms. 1011 ...

  • Page 135

    Table 5. Spcn error codes (continued) error code description action/ possible failing fru 1011 9116 spcn communication failure with operator panel 1. Operator panel location: l1 2. System board location: p1 firmware error codes attention: if you replace frus or perform an action and the problem is s...

  • Page 136

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 203w 0xyz remote i/o (rio) configuration warning. This code indicates that an rio configuration was detected that does not result in complete loops. The system continues to boot, however performance or reco...

  • Page 137

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 20a8 0001 client ip address is already in use by other network device change ip address. 20a8 0002 cannot get gateway ip address refer to table 2 on page 91 using code e174. 20a8 0003 cannot get server hard...

  • Page 138

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 20ee 0006 no recognized scsi adapter present this warning occurs when the selected sms function cannot locate any scsi adapter supported by the function. If a supported scsi adapter is installed: 1. Replace...

  • Page 139

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 20ee 000c pointer to the operating system not found in non-volatile storage. Values normally found in non-volatile storage that point to the location of an operating system were not found. This can happen f...

  • Page 140

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 20fb 0020 invalid spcn configuration table flag before spcn table update 1. Clear nvram and retry 2. Check for system firmware update 3. Replace the system board. (see note 3 on page 41.) location: p1 20fb ...

  • Page 141

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 20fc 0010 failed to match rio addressing with spcn node entry address. Replace the system board. (see note 3 on page 41.) location: p1 20fc 0020 failed to retrieve power, package, cooling vpd via spcn. Serv...

  • Page 142

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 2100 0002 unsupported scsi bus mode - high voltage differential before eplacing any system components, refer to the notes in error code 21a0 0xxx. 1. Disconnect the scsi cable from the scsi controller the l...

  • Page 143

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 2100 0004 cannot determine scsi bus mode before eplacing any system components, refer to the notes in error code 21a0 0xxx. 1. Disconnect the scsi cable from the scsi controller the location code identifies...

  • Page 144

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 21a0 0001 scsi dasd - test unit ready failed - hardware error notes: 1. Before replacing any system components: a. Ensure that the controller and each device on the scsi bus is assigned a unique scsi id. B....

  • Page 145

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 21e0 0002 scsi tape - test unit ready failed - sense data available before replacing any system components, refer to the notes in error code 21a0 0001. 1. Replace the media. 2. Replace the scsi device. 21e0...

  • Page 146

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 21ee 0002 undetermined scsi device type - test unit ready failed - sense data available before replacing any system components, refer to the notes in error code 21a0 0001. 1. Replace the media (removable me...

  • Page 147

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 21f2 0004 scsi read/write optical - send diagnostic failed - devofl cmd before replacing any system components, refer to the notes in error code 21a0 0001. Replace the scsi device. 2200 0001 pci ethernet bn...

  • Page 148

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 25a8 0xxx nvram problems errors reported against nvram can be caused by low battery voltage and (more rarely) power outages that occur during normal system usage. With the exception of the 25a80000 error, t...

  • Page 149

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 25a8 0211 setenv/$setenv parameter error - value contains a null character. Refer to action under error code 25a80xxx. 25a8 0998 nvramrc script evaluation error - command line execution error execution of a...

  • Page 150

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 25cy y001 memory module is not supported. Replace unsupported dimm. Note that memory dimms are installed in groups but you may only receive an error for a single memory dimm. Verify that all memory dimms in...

  • Page 151

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 25cy y002 memory module fails memory test. If one memory dimm is called out: 1. Replace the memory dimm. 2. Replace the memory group. 3. Replace the memory riser card. If more than one dimm is called out, g...

  • Page 152

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 2602 0001 invalid pci adapter vendor id 1. Move adapter to another slot (behind a different pci bus). 2. Check for available firmware updates for adapter. Apply update if available. 3. Run aix diagnostics o...

  • Page 153

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 2602 0007 failed to allocate bus resources to pci adapter 1. Move adapter to another slot (behind a different pci bus). 2. Check for available firmware updates for adapter. Apply update if available. 3. Run...

  • Page 154

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 2803 0001 rtc not updating - rtc initialization required errors reported against the real time clock can be caused by low battery voltage and (more rarely) power outages that occur during normal system usag...

  • Page 155

    Table 6. Firmware error codes (continued) error code description action/ possible failing fru 2b20 0022 processor is deconfigured by the system. 1. Replace the processor card, location: p1-c1 2. System board, location: p1 2b2x xx31 processor is failing post replace the processor card. Location: p1-c...

  • Page 156

    Service processor error codes attention: follow the procedure defined in the “checkpoint and error code index” on page 106. If you replace frus or perform an action and the problem is still not corrected, go to “map 1540: minimum configuration” on page 57 unless otherwise indicated in the tables. If...

  • Page 157

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4066 00a6 scan interface basic assurance tests detected no usable memory 1. Ensure that memory is properly installed 2. If more than one dimm is called out, go to the service processor memory confi...

  • Page 158

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4066 0113 scan interface basic assurance tests detected memory dimm fault memory dimm location: p1-m2.14 4066 0114 scan interface basic assurance tests detected memory dimm fault memory dimm locati...

  • Page 159

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4066 020e scan interface basic assurance tests detected memory pair a fault memory pair a, location: p1-m1.1 x2 4066 0211 scan interface basic assurance tests detected memory dimm fault memory dimm...

  • Page 160

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4066 030d scan interface basic assurance tests detected memory dimm fault memory dimm location: p1-c1-m1 x2 4066 0311 scan interface basic assurance tests detected memory dimm fault memory dimm loc...

  • Page 161

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4067 00a1 6xx bus processor runtime diagnostics detected system firmware fault 1. Check for aix updates 2. Check for system firmware updates 4067 00a2 6xx bus processor runtime diagnostics detected...

  • Page 162

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4067 0100 6xx bus processor runtime diagnostics detected memory riser card fault memory riser card location: p1-m2 4067 0101 6xx bus processor runtime diagnostics detected memory dimm fault memory ...

  • Page 163

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4067 012d 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm location: p1-m2.5 x4 4067 0131 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm lo...

  • Page 164

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4067 0212 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm location: p1-m1.3 4067 0213 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm locat...

  • Page 165

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4067 0300 6xx bus processor runtime diagnostics detected processor card fault processor card location: p1-c1 4067 0301 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm l...

  • Page 166

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4067 3281 6xx bus processor runtime diagnostics detected rio port 0 fault 1. Rio port 0, location: p1-c1 c1 2. System board, location: p1 4067 3284 6xx bus processor runtime diagnostics detected pc...

  • Page 167

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4068 00a6 other bus processor runtime diagnostics detected no usable memory 1. Ensure that memory is properly installed 2. If more than one dimm is called out, go to the service processor memory co...

  • Page 168

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4068 010d other bus processor runtime diagnostics detected memory dimm fault memory dimm location: p1-m2.1 x4 4068 0111 other bus processor runtime diagnostics detected memory dimm fault memory dim...

  • Page 169

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4068 013d other bus processor runtime diagnostics detected memory dimm fault memory dimm location: p1-m2.7 x4 4068 01ff other bus processor runtime diagnostics detected memory failure on riser card...

  • Page 170

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4068 0222 other bus processor runtime diagnostics detected memory dimm fault memory dimm location: p1-m1.5 4068 0223 other bus processor runtime diagnostics detected memory dimm fault memory dimm l...

  • Page 171

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4068 0312 other bus processor runtime diagnostics detected memory dimm fault memory dimm location: p1-c1-m2 4068 031d other bus processor runtime diagnostics detected memory dimm fault memory dimm ...

  • Page 172

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4069 0009 memory tests detected memory fault go to “map 1540: minimum configuration” on page 57. 4069 00a0 memory tests detected service processor firmware fault update system firmware 4069 00a1 me...

  • Page 173

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4069 0101 memory tests detected memory dimm fault memory dimm location: p1-m2.15 4069 0102 memory tests detected memory dimm fault memory dimm location: p1-m2.1 4069 0103 memory tests detected memo...

  • Page 174

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4069 01ff memory tests detected memory failure on riser card 2 that cannot be automatically isolated. Go to “map 1540: minimum configuration” on page 57, and run minimum configuration for further i...

  • Page 175

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4069 0233 memory tests detected memory dimm fault memory dimm location: p1-m1.10 4069 0234 memory tests detected memory dimm fault memory dimm location: p1-m1.8 4069 023d memory tests detected memo...

  • Page 176

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4069 3281 memory tests detected rio port 0 fault 1. Rio port 0, location: p1-c1 2. System board, location: p1 4069 3284 memory tests detected pci controller phb0 fault replace the system board. Loc...

  • Page 177

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406a 00b1 self tests diagnostics detected bus controller failure system board, location: p1 406a 00b7 self test detected insufficient hardware resources to continue ipl this error code appears afte...

  • Page 178

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406a 0131 self tests detected memory dimm fault memory dimm location: p1-m2.9 406a 0132 self tests detected memory dimm fault memory dimm location: p1-m2.7 406a 0133 self tests detected memory dimm...

  • Page 179

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406a 0223 self tests detected memory dimm fault memory dimm location: p1-m1.12 406a 0224 self tests detected memory dimm fault memory dimm location: p1-m1.6 406a 022d self tests detected memory dim...

  • Page 180

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406a 0332 self tests detected memory dimm fault memory dimm location: p1-c1-m4 406a 033d self tests detected memory dimm fault memory dimm location: p1-c1-m4 x2 406a 03ff self tests detected memory...

  • Page 181

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406b 00a6 wire tests detected no usable memory 1. Ensure that memory is properly installed 2. If more than one dimm is called out, go to the service processor memory configuration/deconfiguration m...

  • Page 182

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406b 0113 wire tests detected memory dimm fault memory dimm location: p1-m2.14 406b 0114 wire tests detected memory dimm fault memory dimm location: p1-m2.4 406b 011d wire tests detected memory dim...

  • Page 183

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406b 020e wire tests detected memory pair a fault memory pair a, location: p1-m1.1 x2 406b 0211 wire tests detected memory dimm fault memory dimm location: p1-m1.13 406b 0212 wire tests detected me...

  • Page 184

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406b 030d wire tests detected memory dimm fault memory dimm location: p1-c1-m1 x2 406b 0311 wire tests detected memory dimm fault memory dimm location: p1-c1-m7 406b 0312 wire tests detected memory...

  • Page 185

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406c 00a1 ipl mops detected system firmware fault 1. Check for aix updates 2. Check for system firmware updates 406c 00a2 ipl mops detected service processor firmware (prd) fault update system firm...

  • Page 186

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406c 0102 ipl mops detected memory dimm fault memory dimm location: p1-m2.1 406c 0103 ipl mops detected memory dimm fault memory dimm location: p1-m2.16 406c 0104 ipl mops detected memory dimm faul...

  • Page 187

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406c 0200 ipl mops detected memory riser card fault memory dimm location: p1-m1 406c 0201 ipl mops detected memory dimm fault memory dimm location: p1-m1.15 406c 0202 ipl mops detected memory dimm ...

  • Page 188

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406c 023d ipl mops detected memory dimm fault memory dimm location: p1-m1.7 x4 406c 02ff ipl mops detected memory failure on riser card 1 that cannot be automatically isolated. Go to “map 1540: min...

  • Page 189

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406c 3101 ipl mops detected rio port 0 fault 1. Rio port 0, location: p1-c1 2. System board, location: p1 406c 3281 ipl mops detected rio port 0 fault 1. Rio port 0, location: p1-c1 2. System board...

  • Page 190

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406d 00a7 attention handler detected hardware problem go to “map 1540: minimum configuration” on page 57. 406d 00b0 attention handler detected bus controller lock-unlock failure system board, locat...

  • Page 191

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406d 0124 attention handler detected memory dimm fault memory dimm location: p1-m2.6 406d 012d attention handler detected memory dimm fault memory dimm location: p1-m2.5 x4 406d 0131 attention hand...

  • Page 192

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406d 0221 attention handler detected memory dimm fault memory dimm location: p1-m1.11 406d 0222 attention handler detected memory dimm fault memory dimm location: p1-m1.5 406d 0223 attention handle...

  • Page 193

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406d 032d attention handler detected memory dimm fault memory dimm location: p1-c1-m3 x2 406d 0331 attention handler detected memory dimm fault memory dimm location: p1-c1-m5 406d 0332 attention ha...

  • Page 194

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406e 00a6 scan control routines detected no usable memory 1. Ensure that memory is properly installed 2. If more than one dimm is called out, go to the service processor memory configuration/deconf...

  • Page 195

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406e 0113 scan control routines detected memory dimm fault memory dimm location: p1-m2.14 406e 0114 scan control routines detected memory dimm fault memory dimm location: p1-m2.4 406e 011d scan con...

  • Page 196

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406e 020e scan control routines detected memory pair a fault memory pair a, location: p1-m1.1 x2 406e 0211 scan control routines detected memory dimm fault memory dimm location: p1-m1.13 406e 0212 ...

  • Page 197

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406e 030d scan control routines detected memory dimm fault memory dimm location: p1-c1-m1 x2 406e 0311 scan control routines detected memory dimm fault memory dimm location: p1-c1-m7 406e 0312 scan...

  • Page 198

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406f 00a1 error code generation/logging detected system firmware fault 1. Check for aix updates 2. Check for system firmware updates 406f 00a2 error code generation/logging detected service process...

  • Page 199

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406f 0101 error code generation/logging detected memory dimm fault memory dimm location: p1-m2.15 406f 0102 error code generation/logging detected memory dimm fault memory dimm location: p1-m2.1 40...

  • Page 200

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406f 01ff error code generation/logging detected memory failure on riser card 2 that cannot be automatically isolated. Go to “map 1540: minimum configuration” on page 57, and run minimum configurat...

  • Page 201

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406f 0233 error code generation/logging detected memory dimm fault memory dimm location: p1-m1.10 406f 0234 error code generation/logging detected memory dimm fault memory dimm location: p1-m1.8 40...

  • Page 202

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 406f 3284 error code generation/logging detected pci controller phb0 fault replace the system board. Location: p1 (see note 3 on page 41.) 406f 3285 error code generation/logging detected pci contr...

  • Page 203

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4506 25bf memory system and scan interface basic assurance tests detected 6w 668 mhz processor fault processor card, location: p1-c1 4506 25cb 1w processor card fault replace the processor card, lo...

  • Page 204

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4506 300d memory system and scan interface basic assurance tests detected 512mb (stacked) dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4506 300e memory system and scan interface...

  • Page 205

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4507 25b6 memory system and 6xx bus processor runtime diagnostics detected 650w power supply fault power supply, location: v1 or v2 or v3 4507 25bb memory system and 6xx bus processor runtime diagn...

  • Page 206

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4507 288d memory system and 6xx bus processor runtime diagnostics detected memory riser fault 1. If more than one dimm is called out, go to the service processor memory configuration/deconfiguratio...

  • Page 207

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4508 244e memory system and other bus processor runtime diagnostics detected 4w 4m 500 mhz processor fault processor card, location: p1-c1 4508 244f memory system and other bus processor runtime di...

  • Page 208

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4508 25cb 1w processor card fault replace the processor card, location: p1-c1 4508 25ea 4w processor card fault replace the processor card, location: p1-c1 4508 25eb 2w processor card fault replace...

  • Page 209

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4508 300d memory system and other bus processor runtime diagnostics detected 512mb (stacked) dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4508 300e memory system and other bus p...

  • Page 210

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4509 25bd memory system and memory test detected 2w 600 mhz processor fault processor card, location: p1-c1 4509 25be memory system and memory test detected 4w 600 mhz processor fault processor car...

  • Page 211

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4509 300d memory system and memory test detected 512mb (stacked) dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4509 300e memory system and memory test detected 512mb (unstacked) ...

  • Page 212

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450a 25be memory system and self test detected 4w 600 mhz processor fault processor card, location: p1-c1 450a 25bf memory system and self test detected 6w 668 mhz processor fault processor card, l...

  • Page 213

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450a 300e memory system and self test detected 512mb (unstacked) dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 450a 301f memory system and self test detected 128mb dimm fault mem...

  • Page 214

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450b 25bf memory system and wire test detected 6w 668 mhz processor fault processor card, location: p1-c1 450b 25cb 1w processor card fault replace the processor card, location: p1-c1 450b 25ea 4w ...

  • Page 215

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450b 301f memory system and wire test detected 128mb dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 450b 303a memory system and wire test detected 1gb dimm fault memory dimm, loca...

  • Page 216

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450c 281f memory system and ipl detected ssa backplane fault ssa 6-pack, location: b1 or b2 450c 282e memory system and ipl detected system board fault 1. System board, location: p1 2. Processor ca...

  • Page 217

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450d 248a memory system and attention handler detected operator panel fault operator panel, location : l1 450d 24a1 memory system and attention handler detected 1w 2m 450 mhz processor fault proces...

  • Page 218

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450d 288d memory system and attention handler detected memory riser fault 1. If more than one dimm is called out, go to the service processor memory configuration/deconfiguration menu to verify mem...

  • Page 219

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450e 24a1 memory system and scan control routines detected 1w 2m 450 mhz processor fault processor card, location: p1-c1 450e 24a2 memory system and scan control routines detected 2w 450 mhz proces...

  • Page 220

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450e 288d memory system and scan control routines detected memory riser fault 1. If more than one dimm is called out, go to the service processor memory configuration/deconfiguration menu to verify...

  • Page 221

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450f 24a1 memory system and error code generation/logging detected 1w 2m 450 mhz processor fault processor card, location: p1-c1 450f 24a2 memory system and error code generation/logging detected 2...

  • Page 222

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 450f 283f memory system and error code generation/logging detected scsi backplane fault scsi 6-pack, location: b1 or b2 450f 288d memory system and error code generation/logging detected memory ris...

  • Page 223

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4606 244f i/o system and scan interface basic assurance tests detected 1w 2m 500 mhz processor fault processor card, location: p1-c1 4606 248a i/o system and scan interface basic assurance tests de...

  • Page 224

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4606 288d i/o system and scan interface basic assurance tests detected memory riser fault memory riser card, location: p1-m1 or p1-m2 4606 2a00 i/o system and scan interface basic assurance tests d...

  • Page 225

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4607 24a2 i/o system and 6xx bus processor runtime diagnostics detected 2w 450 mhz processor fault processor card, location: p1-c1 4607 24a3 i/o system and 6xx bus processor runtime diagnostics det...

  • Page 226

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4607 300b i/o system and 6xx bus processor runtime diagnostics detected 128mb dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4607 300c i/o system and 6xx bus processor runtime dia...

  • Page 227

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4608 25b6 i/o system and other bus processor runtime diagnostics detected 650w power supply fault power supply, location: v1 or v2 or v3 4608 25bb i/o system and other bus processor runtime diagnos...

  • Page 228

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4608 300e i/o system and other bus processor runtime diagnostics detected 512mb (unstacked) dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4608 301f i/o system and other bus proce...

  • Page 229

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4609 283f i/o system and memory test detected scsi backplane fault scsi 6-pack, location: b1 or b2 4609 288d i/o system and memory test detected memory riser fault memory riser card, location: p1-m...

  • Page 230

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 460a 25bd i/o system and self test detected 2w 600 mhz processor fault processor card, location: p1-c1 460a 25be i/o system and self test detected 4w 600 mhz processor fault processor card, locatio...

  • Page 231

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 460b 24a1 i/o system and wire test detected 1w 2m 450 mhz processor fault processor card, location: p1-c1 460b 24a2 i/o system and wire test detected 2w 450 mhz processor fault processor card, loca...

  • Page 232

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 460b 303a i/o system and wire test detected 1gb dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 460c 244c i/o system and ipl detected 1w 2m 400 mhz processor fault processor card, ...

  • Page 233

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 460c 300a i/o system and ipl detected 32mb dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 460c 300b i/o system and ipl detected 128mb dimm fault memory dimm, location: p1-m1.N or ...

  • Page 234

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 460d 25bb i/o system and attention handler detected 1w 600 mhz processor fault processor card, location: p1-c1 460d 25bd i/o system and attention handler detected 2w 600 mhz processor fault process...

  • Page 235

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 460e 244d i/o system and scan control routines detected 2w 4m 500 mhz processor fault processor card, location: p1-c1 460e 244e i/o system and scan control routines detected 4w 4m 500 mhz processor...

  • Page 236

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 460e 288d i/o system and scan control routines detected memory riser fault memory riser card, location: p1-m1 or p1-m2 460e 2a00 i/o system and scan control routines detected 6w 4m 500 mhz processo...

  • Page 237

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 460f 24a4 i/o system and error code generation/logging detected 6w 500 mhz processor fault processor card, location: p1-c1 460f 25b6 i/o system and error code generation/logging detected 650w power...

  • Page 238

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 460f 300d i/o system and error code generation/logging detected 512mb (stacked) dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 460f 300e i/o system and error code generation/loggi...

  • Page 239

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b26 25bd processor system and scan interface basic assurance tests detected 2w 600 mhz processor fault processor card, location: p1-c1 4b26 25be processor system and scan interface basic assurance...

  • Page 240

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b26 300d processor system and scan interface basic assurance tests detected 512mb (stacked) dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4b26 300e processor system and scan int...

  • Page 241

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b27 25b6 processor system and 6xx bus processor runtime diagnostics detected 650w power supply fault power supply location: v1 or v2 or v3 4b27 25bb processor system and 6xx bus processor runtime ...

  • Page 242

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b27 300a processor system and 6xx bus processor runtime diagnostics detected 32mb dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4b27 300b processor system and 6xx bus processor ...

  • Page 243

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b28 24a2 processor system and other bus processor runtime diagnostics detected 2w 450 mhz processor fault processor card, location: p1-c1 4b28 24a3 processor system and other bus processor runtime...

  • Page 244

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b28 282e processor system and other bus processor runtime diagnostics detected system board fault 1. System board, location: p1 2. Processor card, location: p1-c1 4b28 283f processor system and ot...

  • Page 245

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b29 244f processor system and memory test detected 1w 2m 500 mhz processor fault processor card, location: p1-c1 4b29 248a processor system and memory test detected operator panel fault operator p...

  • Page 246

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b29 282e processor system and memory test detected system board fault 1. System board, location: p1 2. Processor card, location: p1-c1 4b29 283f processor system and memory test detected scsi back...

  • Page 247

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2a 24a2 processor system and self test detected 2w 450 mhz processor fault processor card, location: p1-c1 4b2a 24a3 processor system and self test detected 4w 450 mhz processor fault processor c...

  • Page 248

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2a 300a processor system and self test detected 32mb dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4b2a 300b processor system and self test detected 128mb dimm fault memory dim...

  • Page 249

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2b 25bb processor system and wire test detected 1w 600 mhz processor fault processor card, location: p1-c1 4b2b 25bd processor system and wire test detected 2w 600 mhz processor fault processor c...

  • Page 250

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2b 300e processor system and wire test detected 512mb (unstacked) dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4b2b 301f processor system and wire test detected 128mb dimm fau...

  • Page 251

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2c 263d processor system and ipl detected memory filler fault memory filler card, location: p1-m1 or p1-m2 4b2c 281f processor system and ipl detected ssa backplane fault ssa 6-pack, location: b1...

  • Page 252

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2d 24a2 processor system and attention handler detected 2w 450 mhz processor fault processor card, location: p1-c1 4b2d 24a3 processor system and attention handler detected 4w 450 mhz processor f...

  • Page 253

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2d 2a00 processor system and attention handler detected 6w 4m 500 mhz processor fault processor card, location: p1-c1 4b2d 300a processor system and attention handler detected 32mb dimm fault mem...

  • Page 254

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2e 25b6 processor system and scan control routines detected 650w power supply fault power supply location: v1 or v2 or v3 4b2e 25bb processor system and scan control routines detected 1w 600 mhz ...

  • Page 255

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2e 300d processor system and scan control routines detected 512mb (stacked) dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4b2e 300e processor system and scan control routines d...

  • Page 256

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2f 25bd processor system and error code generation/logging detected 2w 600 mhz processor fault processor card, location: p1-c1 4b2f 25be processor system and error code generation/logging detecte...

  • Page 257

    Table 7. Service processor error codes (continued) error code description action/ possible failing fru 4b2f 300d processor system and error code generation/logging detected 512mb (stacked) dimm fault memory dimm, location: p1-m1.N or p1-m2.N or p1-c1-mn 4b2f 300e processor system and error code gene...

  • Page 258

    Table 9. Common firmware error codes (continued) error code description action/ possible failing fru b006 1404 service processor firmware fault 1. Update system firmware 2. System board, location: p1 b006 1405 service processor firmware fault 1. Update system firmware 2. System board, location: p1 b...

  • Page 259

    Table 9. Common firmware error codes (continued) error code description action/ possible failing fru b10f 1681 service processor firmware update invalid call service support b10f 1682 service processor firmware update invalid call service support b10f 1683 service processor firmware update invalid c...

  • Page 260

    Table 9. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4606 firmware failure 1. Check for system firmware updates 2. Operator panel, location: l1 3. Replace the system board, location: p1 (see note 3 on page 41.) b1xx 4608 service processor early te...

  • Page 261

    Table 9. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4645 non-processor vpd failure ignore all location codes. Go to map 1540: minimum configuration. B1xx 4646 general vpd failure ignore all location codes. Go to map 1540: minimum configuration. B...

  • Page 262

    Table 9. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4671 i/o cooling 1. Check ambient temperature 2. Check air supply to fans 3. Check fans for proper installation and operation 4. Check for unsupported cards (that may be too hot) 5. Operator pan...

  • Page 263

    Table 9. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4691 system firmware surveillance time out (system firmware to service processor interface failure) 1. Check for system firmware updates 2. Go to the service processor main menu and select syste...

  • Page 264

    Table 9. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4696 system firmware interface failure 1. Check for system firmware update. 2. Call service support. B1xx 4698 firmware problem 1. Check for system firmware update. 2. Call service support. B1xx...

  • Page 265

    Problem determination-generated error codes attention: if you replace frus or perform an action and the problem is still not corrected, go to “map 1540: minimum configuration” on page 57 unless otherwise indicated in the tables. If you replace frus or perform an action and the problem is corrected, ...

  • Page 266

    Table 11. Problem determination generated error codes (continued) error code description action/ possible failing fru m0kb d003 the system did not respond to a keyboard entry. This error code is generated by the customer performing “problem determination” in the rs/6000 enterprise server model f80, ...

  • Page 267

    Chapter 6. Loading the system diagnostics in service mode the system diagnostics can be booted from the default boot list or from the service mode boot list. (the service mode boot list can be modified using the system diagnostics “display or change bootlist” service aid. The service mode boot list ...

  • Page 268

    5. Enter any requested passwords. After any requested passwords have been entered, the system attempts to boot from the first device of each type found on the list. If no bootable image is found on the first device of each type on the list, the system does not search through the other devices of tha...

  • Page 269

    Chapter 7. Using the service processor the service processor menus make it possible for you to configure service processor options, as well as enable and disable functions. Service processor menus are available using an ascii terminal when ok is displayed on the operator panel or when the service pr...

  • Page 270

    Service processor menus the service processor menus are divided into two groups: v general user menus - the user must know the general-access password. V privileged user menus - the user must know the privileged-access password. If the server is powered off, the service processor menus can be access...

  • Page 271

    Menu inactivity the service processor exits menu mode after ten minutes of inactivity, and displays a message indicating that it has done so. Pressing any key on the ascii terminal causes the main menu to be displayed. General user menu the menu options presented to the general user are a subset of ...

  • Page 272

    Displays the service processor error logs. For an example, refer to “service processor error log” on page 291. V read system post errors this option should only be used by service personnel to display additional error log information. V exit from menus selecting this option will exit the service pro...

  • Page 273

    Service processor firmware version: cl000313 copyright 2000 ibm corporation system name main menu 1. Service processor setup menu 2. System power control menu 3. System information menu 4. Language selection menu 5. Call-in/call-out setup menu 6. Set system name 99. Exit from menus 1> v service proc...

  • Page 274

    Service processor setup menu the service processor setup menu shown below is accessed from the main menu. Service processor setup menu 1. Change privileged access password 2. Change general access password 3. Enable/disable console mirroring: currently enabled 4. Start talk mode 5. Os surveillance s...

  • Page 275

    Passwords passwords can be any combination of up to eight alphanumeric characters. You can enter longer passwords, but the entries are truncated to include only the first eight characters. The privileged-access password can be set from service processor menus or from system management services (sms)...

  • Page 276

    V enable/disable console mirroring console mirroring is supported on serial port 1 (s1) and serial port 2 (s2). When console mirroring is enabled, the service processor sends information to both serial ports. The serial port from which console mirroring is enabled is referred to as the active port. ...

  • Page 277

    V reprogram flash eprom menu this option updates the system eproms. After entering y to indicate that you want to continue, you are prompted to enter the update diskettes. Follow the instructions on the screen. When the update is complete, the service processor reboots. All system eproms that can be...

  • Page 278

    System power control menu this menu is used to set power control options. Other menus that control boot options are available here: system power control menu 1. Enable/disable unattended start mode: currently enabled 2. Ring-indicate power-on menu 3. Reboot/restart policy setup menu 4. Power-on syst...

  • Page 279

    If the ring-indicate power-on setting is changed, you must select option 30 (refresh modem settings) to update the modem settings. If option 30 (refresh modem setting) is selected, and the modem(s) have not been configured, you will be asked to configure the modems first. See “call-in/call-out setup...

  • Page 280

    – enable supplemental restart policy - the default setting is no. If set to yes, the service processor restarts the system when the system loses control as detected by service processor surveillance, and either: the use os-defined restart policy is set to no. Or the use os-defined restart policy is ...

  • Page 281

    V boot mode menu the boot mode menu allows you to select a boot mode. Boot mode menu 1. Boot to sms menu: currently disabled 2. Service mode boot from saved list: currently disabled 3. Service mode boot from default list: currently disabled 4. Boot to open firmware prompt: currently disabled 98. Ret...

  • Page 282

    System information menu this menu provides access to system configuration information, error logs, system resources, and processor configuration. System information menu 1. Read vpd image from last system boot 2. Read progress indicators from last system boot 3. Read service processor error logs 4. ...

  • Page 283

    V read service processor configuration displays current service processor configuration. V processor configuration/deconfiguration menu this menu allows the user to change the system processor configuration. If it is necessary to take one of the processors offline, this menu allows you to deconfigur...

  • Page 284

    The error status of each processor is indicated by ab, where b indicates the number of errors and a indicates the type of error according to the following table: 1. Bring-up failure 2. Run-time non-recoverable failure 3. Run-time recoverable failure a status of 00 indicates that the cpu has not had ...

  • Page 285

    Note: if there is only one processor in the system, system memory may reside on that processor assembly. In that case, you are given the option to select the processor card from the list. After you select a processor card or a memory riser card, a menu allowing the selection of a memory dimm is disp...

  • Page 286

    4. Group integrity failure an error status of 00 indicates that the memory dimm has not had any errors logged against it by the service processor. To change the memory configuration, select the number of the memory dimm. The memory dimm state will change from configured to deconfigured or from decon...

  • Page 287

    Memory riser card 1 memory dimm locations for service processor menus 15: 11.16 16: 11.18 13: 11.20 11: 11.24 9: 11.28 7: 11.29 5: 11.25 3: 11.21 1: 11.17 2: 11.19 4: 11.23 6: 11.27 8: 11.31 10: 11.30 12: 11.26 14: 11.22 memory riser card 2 memory dimm locations for service processor menus 15: 10.32...

  • Page 288

    Processor card memory dimm locations for service processor menus 8: 3.48 7: 3.50 6: 3.52 5: 3.54 4: 3.55 3: 3.53 2: 3.51 1: 3.49 270 service guide.

  • Page 289

    V power control network utilities menu this menu allows the user to do a lamp test on the operator panels and display, or change the i/o type. Power control network utilities menu 1. Lamp test for all operator panels 2. Display i/o type 3. Change i/o type 98. Return to previous menu 1> – lamp test f...

  • Page 290

    Language selection menu the service processor menus and messages are available in various languages. This menu allows a language to be selected in which the service processor and system firmware menus and messages are displayed. Language selection menu 1. English 2. Francais 3. Deutsch 4. Italiano 5...

  • Page 291

    Call-in/call-out setup menu this menu is used to configure a modem for the service processor to use to support the system: call-in/call-out setup menu 1. Modem configuration menu 2. Serial port selection menu 3. Serial port speed setup menu 4. Telephone number setup menu 5. Call-out policy setup men...

  • Page 292

    Modem configuration menu the first two lines of the modem configuration menu are status lines showing the current selections. Selections are made in the two sections labeled modem ports and modem configuration file name. Select the serial port that you want to activate and then select the modem conf...

  • Page 293

    Serial port selection menu this menu allows you to enable or disable the call-in and call-out functions of each serial port in any combination. Serial port selection menu 1. Serial port 1 call-out: 3. Serial port 1 call-in: currently disabled currently disabled 2. Serial port 2 call-out: 4. Serial p...

  • Page 294

    Telephone number setup menu use this menu to set or change the telephone numbers for reporting a system failure. Telephone number setup menu 1. Service center telephone number: currently unassigned 2. Customer administration center telephone number: currently unassigned 3. Digital pager telephone nu...

  • Page 295

    Call-out policy setup menu callout settings can be set using the following menu: call-out policy setup menu 1. Call-out policy (first/all): currently first 2. Remote timeout, (in seconds): currently 120 3. Remote latency, (in seconds): currently 2 4. Number of retries: currently 2 98. Return to prev...

  • Page 296

    Customer account setup menu this menu allows users to enter information that is specific to their account. Customer account setup menu 1. Customer account number: currently unassigned 2. Customer retain login userid: currently unassigned 3. Customer retain login password: currently unassigned 98. Re...

  • Page 297

    Service processor functions this section discusses some of the service processor functions in greater detail. The service processor supports the functions listed in the following table. Built-in functions initialization and test service processor bist system chip initialization error data collection...

  • Page 298

    System power-on methods this section discusses the following system power-on methods: v power-on switch v service processor menus privileged users can power on the system by selecting the system control power menu option from the main menu and then selecting the power-on system option from the syste...

  • Page 299

    Service processor reboot/restart recovery reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware is re-...

  • Page 300

    When this setting is no, or if the operating system did not set a policy, the service processor refers to enable supplemental restart policy for its action. Enable supplemental restart policy - the default setting is no. If set to yes, the service processor restarts the server when the operating sys...

  • Page 301

    System firmware updates this section provides information and instructions for updating the system firmware. You may need to perform these steps if you are installing an option or if your support representative has instructed you to update your firmware. Always check the pseries & rs/6000 support we...

  • Page 302

    The images are available on the web site in either dos format or aix (backup) format: v if downloading to a pc, download the dos image and follow the instructions. The diskettes that are created will be in aix (backup) format. V if downloading to a pseries or rs/6000 system, follow the instructions ...

  • Page 303

    Cd /usr/lpp/diagnostics/bin ./update_flash -f /tmp/fwupdate/clyymmdd.Img attention: do not overlook the periods (.) in the commands shown above. Aix commands are case-sensitive. Type them exactly as shown. You will be asked for confirmation to proceed with the firmware update and the required reboot...

  • Page 304

    The eight-digit codes are as follows: code action a1fd 0000 system firmware has been corrupted and must be reflashed. A1fd 0001 insert update diskette 1. A1fd 0002 insert update diskette 2. A1fd 0003 insert update diskette 3. A1fd 000n insert update diskette n. Notes: 1. If the wrong diskette is ins...

  • Page 305

    Deconfiguring a memory dimm, see the memory configuration/deconfiguration menu on page 266. Both of these are submenus under the system information menu. You can enable or disable cpu repeat gard or memory repeat gard using the processor configuration/deconfiguration menu, which is a submenu under t...

  • Page 306

    You can also use the service processor menus and the aix diagnostic service aids to enable or disable operating system surveillance. For operating system surveillance to work correctly, you must set the following parameters: v surveillance enable/disable v surveillance interval the maximum time the ...

  • Page 307

    V enter the modem configuration file name. V set up site-specific parameters (phone numbers for call-out, call-out policy, number of call-out retries, and so on). 3. To call out before restart, set call-out before restart to enabled from the reboot/restart policy setup menu. Note: some modems, such ...

  • Page 308

    Console mirroring console mirroring is supported on serial port 1 (s1) and serial port 2 (s2). When console mirroring is enabled, the service processor sends information to both serial ports. The serial port from which console mirroring is enabled is referred to as the active port. The mirror port i...

  • Page 309

    Service processor error log the service processor error log, an example of which follows, contains information about error conditions detected by the service processor. Error log 1. 11/30/99 19:41:56 service processor firmware failure b1004999 enter error number for more details. Press return to con...

  • Page 310

    Lcd progress indicator log the following is an example of the lcd progress indicator log. It shows the types of entries that the log might contain, and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). Lcd progress indicator log b0ff 0539..17...

  • Page 311

    Service processor operational phases this section provides a high-level flow of the phases of the service processor. Sp power applied pre-standby phase standby phase sp menus available bring-up phase sms menus available run-time phase aix login prompt available pre-standby phase this phase is entere...

  • Page 312

    The standby phase components are as follows: v modem configuration the service processor configures the modem (if installed) so that incoming calls can be received, or outgoing calls can be placed. V dial in monitor incoming phone line to answer calls, prompt for a password, verify the password, and...

  • Page 313

    Run-time phase this phase includes the tasks that the service processor performs during steady-state execution of the operating system. V environmental monitoring the service processor monitors voltages, temperatures, and fan speeds. V responding to system processor commands the service processor re...

  • Page 314

    296 service guide.

  • Page 315

    Chapter 8. Using system management services use the system management services menus to view information about your system and to perform tasks such as setting a password, changing the boot list, and setting the network parameters. The text-based open firmware command line (the ok prompt), which is ...

  • Page 316

    Each option on the system management services utilities menu is described in this section. Password utilities entering this selection permits access to the options shown on the following screen: password utilities 1 set privileged access-password 2 remove privileged-access password 3 unattended star...

  • Page 319

    Adapter parameters select the adapter parameters option from the network parameters menu to view an adapter’s hardware address, as well as configure network adapters that require setup. A screen similar to the following displays when you make this selection: adapter parameters device slot hardware a...

  • Page 320

    Ping select ping from the network parameters menu to test a connection to a remote system unit. After selecting the ping option, you must first choose an adapter to communicate with the remote system. Adapter parameters device slot hardware address 1. Gigabit ethernet 4: p1-i4/e1 0004ac7c0135 2. Tok...

  • Page 323

    Select boot devices select this option to view and change the custom boot list, which is the sequence of devices read at startup time. The boot list can contain up to five devices. The following is an example of this screen. Select boot devices 1 display current settings 2 restore default settings 3...

  • Page 324

    Selecting any of the configure boot device options displays a screen similar to the following. Configure nth boot device device current device number position name 1 1 diskette 2 4 ethernet ( loc=p1-i4/e1 ) 3 - token-ring ( loc=p1-i5/t1 ) 4 2 scsi cd-rom ( loc=p1/z1-a1 ) 5 3 scsi 9100 mb harddisk ( ...

  • Page 326

    308 service guide.

  • Page 327

    Chapter 9. Removal and replacement procedures before performing any of the removal or replacement procedures in this chapter, read the following notices. Danger an electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to t...

  • Page 328

    Handling static-sensitive devices attention: adapters, and disk drives are sensitive to static electricity discharge. These devices are wrapped in antistatic bags, to prevent this damage. Take the following precautions: v if you have an antistatic wrist strap available, use it while handling the dev...

  • Page 329

    Covers removing the covers to remove the covers, perform the following steps: 1. Some procedures can be performed while the system power is on. Refer to “hot-pluggable options” on page 316 to determine if the device you are installing is hot-pluggable. If the option you are installing is: v a hot-pl...

  • Page 330

    4. To remove the rear cover, lift the cover up and out. 5. Store the cover in a safe place. 312 service guide.

  • Page 331

    6. To remove the side covers, remove the screws (1) that hold the side covers to the rear frame. Attention: do not remove the right side cover unless the system is shut down and the power is disconnected from the power outlet. 1 1 7. Slide the covers to the rear and remove. Chapter 9. Removal and re...

  • Page 332

    Replacing covers 1. To replace the side covers, do the following: a. Insert the tabs on the side cover into the slots on the system unit. B. Slide the cover toward the front of the system unit until the rear corner of the cover contacts the rear of the system unit. C. Secure the rear of the cover wi...

  • Page 333

    Removing processor and memory riser card cover 1. If you have not already done so, shut down the system as described in “stopping the system unit” on page 316. 2. If you have not already done so, unplug the system unit power cable from the electrical outlet. 3. If you have not already done so, remov...

  • Page 334

    Hot-pluggable frus note: you do not have to power down the system to remove a hot-pluggable fru from the system. The following frus are hot-pluggable: v some pci adapters v disk drives in bays db1 and db2 v fans at the front of the system v power supplies if the system has three power supplies and o...

  • Page 335

    Disk drive options your system can have up to 14 disk drives installed: 12 disk drives installed in two six-position hot-plug disk drive bays and two disk drives in a two-position bay, which is not hot-pluggable. The disk drives are mounted in special carriers that allow the disk drives to plug into...

  • Page 336

    Disk drive slot led definitions the following table describes the possible states of the leds associated with each of the hot-plug disk drive slots. One led is associated with each hot-pluggable disk drive slot. Led indication disk drive slot state definition off off slot power is off. It is safe to...

  • Page 337

    Status leds led status definition green (top) flashing drive activity off drive not spinning and no activity on steady drive spinning and no activity slow blink one link not active amber (bottom) on steady service action concurrent maintenance both links are bad slow blink identify only off power go...

  • Page 338

    4. Remove the disk drive bay cover from the disk drive bay. 5. Log in as root user. 6. At the command line, type smitty . 7. Select system storage management (physical and logical storage). 8. Select removable disk management. 9. Select remove a disk. 10. Select the desired disk from the list on the...

  • Page 339

    13. Remove the disk drive by pulling the disk drive lever toward you until it is completely open. Then remove the disk drive from the slot. The led on the top of the slot will turn off when the disk drive is removed. 14. Press f10 to exit smitty. Replacing hot-plug scsi disk drives notes: 1. A six-p...

  • Page 340

    To replace a scsi hot-plug disk drive, perform the following steps: 1. Remove the disk drive from its protective packaging, and open the drive latch handle. 2. Install the disk drive in the drive slot. Align the disk drive with the drive slot rails, and slide the disk drive into the slot until it co...

  • Page 341

    6. Select devices. 7. Select install/configure devices added after ipl and press enter. Successful configuration is indicated by the ok message displayed next to the command field at the top of the screen. 8. Press f10 to exit smitty. 9. Replace the front cover as described in “replacing covers” on ...

  • Page 342

    Removing hot-plug ssa disk drives review the information in “disk drive options” on page 317 before removing a disk drive. Note: ssa bays require a carrier in all six slots of each 6-pack assembly. Either an ssa drive in a carrier or a blank carrier must be in each ssa drive position. To add an ssa ...

  • Page 343

    8. Select ssa disks. 9. Select ssa physical disks. 10. Select identify an ssa physical disk. 11. Select the disk you want to remove from the list. Note: if the drive is missing, skip to step 18. 12. Select flash disk identification light. Check the disk drives to determine the one with the flashing ...

  • Page 344

    Replacing hot-plug ssa disk drives review the information in “disk drive options” on page 317 before installing a disk drive. Note: ssa bays require a carrier in all six slots of each 6-pack assembly. Either an ssa drive in a carrier or a blank carrier must be in each ssa drive position. To add an s...

  • Page 345

    2. Install the disk drive in the drive slot. Align the disk drive with the drive slot rails, and slide the disk drive into the slot until it contacts the backplane at the rear of the drive bay. 3. Push the disk drive lever up and to the rear to lock the disk drive. 4. Log in as root user. 5. At the ...

  • Page 346

    Pci adapter options your system has ten pci adapter slots in which you can install adapters. When you install or remove adapters, refer to the procedures in this section. Some adapters can be installed while the system power is on. These adapters are referred to as hot-pluggable pci adapters. The sy...

  • Page 347

    Removing adapter cards with this system, you can remove pci adapters with the power on. These adapters are referred to as hot-pluggable pci adapters. Some adapters are not hot-pluggable, and power must be removed from the system for adapter removal. Before you remove an adapter, determine if the pci...

  • Page 348

    7. Carefully grasp the adapter by the edges and pull it straight out from the system board. Store the adapter in a safe place. 8. If you plan to replace the adapter, go to “replacing a non-hot-pluggable pci adapter” on page 333. 9. If you do not plan to replace the adapter, a. Place a blank slot cov...

  • Page 349

    For additional information about taking an adapter offline or removing it from the system configuration, see the aix system management guide: operating system and devices. This publication is located on the aix documentation cd. Access the documentation information loading the documentation cd onto ...

  • Page 350

    16. Carefully grasp the adapter by the edges and pull it straight out from the system board. Store the adapter in a safe place. 17. Place a blank slot cover in the adapter slot and then lower the plastic stop over the adapter bracket. Rotate the locking latch clockwise until it clicks into the locke...

  • Page 351

    Before you install an adapter, determine if the pci adapter you are installing is hot-pluggable. See the pci adapter placement reference, order number sa38-0538. Also, review the information in “pci adapter options” on page 328. If you are installing a pci adapter that is: v not hot-pluggable, conti...

  • Page 352

    7. Carefully grasp the adapter by the edges and align the adapter in the slot guides. Insert the adapter fully into the adapter slot connector. If you are installing a full-length adapter, ensure that both ends of the adapter engage the card guides. 8. Lower the plastic stop over the adapter bracket...

  • Page 353

    11. Select replace/remove a pci hot-plug adapter and press enter. The replace/remove a pci hot-plug adapter menu displays. 12. Move the cursor to select the adapter that you are removing and press enter. 13. Press the tab key until the entry field displays the replace operation and then press the en...

  • Page 354

    20. Continue to follow the screen instructions until you receive a message that the installation is successful. Successful installation is indicated by the ok message displayed next to the command field at the top of the screen. 21. Press the f3 key to return to the pci hot-plug manager menu. 22. Se...

  • Page 355

    Note: the pci hot-plug manager menu displays. See the following for descriptions of the menu options. Then return to the procedure that directed you here. Pci hot-plug manager menu the following options are available from the pci hot-plug manager menu: note: for information about the pci slot led st...

  • Page 356

    Allows a new pci adapter to be configured into the system if software support is already available for the adapter. The selected pci slot will go into the on state. Install/configure devices added after ipl the system attempts to configure any new devices and tries to find and install any required s...

  • Page 357

    Removal danger do not attempt to open the covers of the power supply. Power supplies are not serviceable and are to be replaced as a unit. Note: if attempting a hot-swap of more than one power supply, be aware of the following: 1. Replace only one power supply at a time. Removing another power suppl...

  • Page 358

    3. If you have not already done so, remove the front, rear, and right side covers as described in “removing the covers” on page 311. 4. Locate the next available fan position. 5. Pull the locking knob on the fan bay blank cover and remove it by pulling it straight out from the system unit. 2 1 1 fan...

  • Page 359

    1. Remove the power supply baffle plate from the redundant power supply by pulling out the button and tilting the baffle out from the system. The baffle is not needed after the redundant power supply is installed. 2. Pull the locking handle on the new power supply out and down so that it is complete...

  • Page 360

    3. Install the new power supply by sliding it into the frame until the locking handle contacts the frame. 4. Lift the locking handle and push it in at the top of the power supply until it locks the power supply into position. 5. Plug in the power cord and turn on the system. The redundant features w...

  • Page 361

    5. The card is secured in place with camming latches at each end. Open the card latches by rotating them out until the card is pulled out of the connector on the system board. Attention: to prevent damage to the card and to the card connectors, open both of the latches at the same time. You must ins...

  • Page 362

    2. Place the card onto the card guide rails. The memory dimms, if present, should face downward. 3. Push the card into the system unit until you feel it stop. The card should be far enough into the system unit so that the camming latches engage. 4. Close the camming latches to secure the card into t...

  • Page 363

    System memory options two slots are available for memory riser cards. Each riser card had 16 sockets. See “system board” on page 15, which illustrates the positions of the memory riser cards in the system. Four sizes of dimms are available: 128 mb, 256 mb, 512 mb, and 1 gb. Certain 32 mb dimms from ...

  • Page 364

    Memory placement for a memory riser card memory riser cards can be populated with up to four quads. Each quad is a group of four dimms; the quads are labeled a, b, c, and d. The following rules apply to dimm placement on a memory riser card: v each memory quad must contain four dimms of equal memory...

  • Page 365

    6. Locate the memory dimm connectors and determine which dimms you want to remove. (15) a (16) a (14) b (12) c (10) d (8) d (6) c (4) b (2) a (13) b (11) c (9) d (7) d (5) c (3) b (1) a 7. Remove the memory dimms by pushing the locking tabs out on the memory connectors. Push locking tabs out to rele...

  • Page 366

    Replacement note: if your system has a one-way processor card installed, the memory may be installed on this card. Remove the processor card to upgrade the memory. See “removing a memory riser card or one-way processor card” on page 342. 1. With one hand, touch any metal surface of the chassis to mi...

  • Page 367

    5. Replace the processor and memory riser card cover as described in “replacing processor and memory riser card cover” on page 315. 6. Replace the system unit covers as described in “replacing covers” on page 314. Processor card removal attention: all cards are sensitive to electrostatic discharge (...

  • Page 368

    Removal 1. Shut down the system. See “stopping the system unit” on page 316. 2. Unplug the power cord from the wall outlet. 3. If you have not already done so, remove the covers as described in “removing the covers” on page 311. 4. Remove the processor and memory card cover as described in “removing...

  • Page 369

    Down into the socket. Note: be sure to reset the time and date and other system options that might have been lost when the battery was removed. If you are running aix, you might have to run the bootlist command from aix while you are logged in as root user. This action restores the customized boot l...

  • Page 370

    4. Pull the knobs on each side of the operator panel to unlock it. 5. Pull the operator panel outward from the system. 6. Loosen the thumbscrews that hold the cable restraint plate to the operator panel. 7. Slide the cable restraint plate to the back of the operator panel. 8. Disconnect the operator...

  • Page 371

    Replacement 1. Remove the vpd module from the old operator panel and insert it in the new operator panel. Make sure you insert the module in the same position as it was in the old panel. 1 2 1 vpd module 2 cable connector 2. Replace in reverse order. Operator panel cable removal attention: if the op...

  • Page 372

    Pci adapter dividers removal 1. Remove all pci adapters (see “removing adapter cards” on page 329). 2. Gently twist down the flexible tab on the right end of the divider. 3. Pivot the divider out and toward the left until it is out. Replacement replace in reverse order. System board assembly removal...

  • Page 373

    16. Mark the locations and disconnect the following cables from the backplane assembly: v fan cable v parallel cable assembly v debug cable assembly 17. Remove the cec assembly (see “memory and processor card cec assembly” on page 344). 18. Remove the cable plate assembly from the rear of the system...

  • Page 374

    Db2 db3 db1 d 0 1 d 0 7 d 0 3 d 0 9 d 0 5 d 1 1 d 0 2 d 0 8 d 0 4 d 1 0 d 0 6 d 1 2 d13 d14 if you are installing: v a two-position scsi disk drive bay, continue with “removing a two-position scsi disk drive bay”. V a six-position scsi (ses) or ssa hot plug disk drive bay, go to “removing six-positi...

  • Page 375

    Replacing a two-position scsi disk drive bay to replace a two-position scsi disk drive bay, use the following procedure: 1. If you have not already done so, shut down the system as described in “stopping the system unit” on page 316. 2. If you have not already done so, remove the front and right sid...

  • Page 376

    5. Connect the scsi cable connectors to the backplane. See “scsi and ssa cabling configurations” on page 366 for cable routing. 6. Install the screws to hold the two-position cage in place. 7. Replace the system unit covers as described in “replacing covers” on page 314. 8. Turn on the power. Removi...

  • Page 377

    3. If you have not already done so, remove the covers, as described in “removing the covers” on page 311. 4. Remove the disk drives from the disk drive cage. Refer to “removing hot-plug scsi disk drives” on page 319. 5. Remove a power supply to get access to the backside of the scsi or ssa backplane...

  • Page 378

    Scsi (ses) drive bay cables 2 3 4 5 1 1 i 2 c connector 4 power connector 2 scsi connector 5 scsi connector 3 power connector 360 service guide.

  • Page 379

    Ssa drive bay cables 2 3 4 5 6 7 1 1 i 2 c connector 5 ssa connector 2 power connector 6 ssa connector 3 power connector 7 power connector 4 ssa connector 7. Remove the six screws that hold the disk drive cage in the system unit. There are four screws in the front of the unit and two inside the back...

  • Page 380

    Replacing six-position scsi (ses) or ssa disk drive bays 1. If you are installing a second disk drive bay, and an adapter to connect the disk drive bay to the system, install the adapter first. Refer to “replacing adapter cards” on page 332. 2. Locate the new disk drive bay cage and connect the powe...

  • Page 381

    Ssa drive bay cables 2 3 4 5 6 7 1 1 i 2 c connector 5 ssa connector 2 power connector 6 ssa connector 3 power connector 7 power connector 4 ssa connector chapter 9. Removal and replacement procedures 363.

  • Page 382

    3. Position the cables so they can be guided through the holes in the rear of the system unit bay, and slide the disk drive cage halfway into the system unit. 364 service guide.

  • Page 383

    4. Connect the power cables to the power connectors, which are located on the system board behind the enclosure. The following diagram shows the right side of the system with the cover removed. 1 2 3 4 5 6 8 7 9 1 i2c to dasd bay 1 (db1) 2 power 2 to dasd bay 1 (db1) 3 power 1 to dasd bay 1 (db1) 4 ...

  • Page 384

    Scsi and ssa cabling configurations the diagrams in this section show the cabling for many of the configurations available on this system. Locate the diagram here that most closely matches your system’s drive configuration, and connect your cables to match the diagram. Note: the two six-position scs...

  • Page 385

    First six-position scsi disk drive bay cabling view of right side internal scsi cable view of left side or view of right side view of left side external scsi cable to bulkhead external integrated scsi connector bulkhead connector internal scsi cable to bulkhead chapter 9. Removal and replacement pro...

  • Page 386

    Second six-position scsi disk drive bay cabling view of right side internal scsi cable view of left side two six-position scsi raid bays connected to a single raid adapter view of right side view of left side internal scsi cable internal scsi cable to bulkhead external scsi cable to bulkhead bulkhea...

  • Page 387

    One six-position scsi raid bay and one six-position ssa bay view of right side view of left side internal scsi cable external ssa cables to bulkhead ssa adapter scsi raid adapter internal ssa cable to bulkhead bulkhead connector two six-position ssa bays connected to the same ssa loop view of right ...

  • Page 388

    Replacing non-hot-plug drives this section helps you replace non-hot-plug media drives in the optional media position of the system or disk drives in the two-position scsi disk drive bay. Removing a media drive from the optional media position caution: a class 1 laser is contained in the device. Do ...

  • Page 389

    Replacing a media drive in the optional media position perform the following steps to remove either the blank cover or the old drive from the bracket and install the new drive onto the bracket. 1. Remove the three screws from the blank cover bracket. 2. Separate the blank cover or drive from the bra...

  • Page 390

    4. Remove the screws that hold the cover onto the two-position scsi drive bay and remove the cover. 372 service guide.

  • Page 391

    5. Remove the disk drive by pulling the disk drive lever toward you until it is completely open. Then pull the drive out of the slot. Replacing a disk drive in the two-position disk drive bay the section helps you install non hot-plug drives in the two-position scsi disk drive bay. 1. If you have no...

  • Page 392

    4. Remove the screws that hold the cover onto the two-position scsi drive bay and remove the cover. 5. Remove the disk drive from its protective packaging and open the drive latch handle. 6. Set the scsi address jumpers at the rear of the drive to the correct address. Refer to the documentation prov...

  • Page 393

    7. Slide the disk drive into the bay as shown in the following diagram. 8. Replace the two-position scsi disk drive bay cover. 9. Replace the system unit covers as described in “replacing covers” on page 314. Chapter 9. Removal and replacement procedures 375.

  • Page 394

    376 service guide.

  • Page 395

    Chapter 10. Parts information this chapter contains parts information for the models f80, 6f0, and 6f1. Covers 1 2 3 4 5 6 index fru part number units per assy description 1 24l1656 1 front cover rs/6000 1 21p5432 1 front cover pseries 2 24l1666 1 rear cover rs/6000 2 21p5435 1 rear cover pseries 3 ...

  • Page 396

    Right side 1 2 3 4 5 6 7 8 9 10 11 12 12 13 14 15 23 16 16 16 18 19 17 20 20 21 22 22 378 service guide.

  • Page 397

    Index fru part number units per assy description 1 23l2922 1 cable, diskette power 2 24l1771 1 cable, diskette 3 04n4267 1 cable, media power 4 24l1723 0-1 baffle, power supply 5 04n4265 1 scsi cable from i/o board to media, 4 drop 00p2358 1 cable, media scsi - 8 inch 04n2271 1 scsi cable, 6 pack dr...

  • Page 398

    Index fru part number units per assy description 19 see note 1 diskette drive 16 33g3907 2 or 4 screws (per media assembly) 20 24l1726 1 media device mounting tray 21 see note 1 cd rom 21 97h7611 1 cd rom bezel (black) 22 97h9137 1 media filler 23 see note 0-1 media device (optional) 04n5968 0-1 whi...

  • Page 399

    Left side 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 27a 28 29 30 31 7 chapter 10. Parts information 381.

  • Page 400

    Index fru part number ccin number units per assembly description 1 24l1738 0-2 fan filler 2 24l1730 2-4 fan assembly 3 04n2273 0-2 point to point scsi cable assembly, scsi adapter to 6-pack 4 09p1175 1 system board assembly 24l1831 1 insulator, system board assembly 16g8095 1 i/o board battery 24l17...

  • Page 401

    Index fru part number ccin number units per assembly description 17 24l1546 1 cec cage 18 75g2878 4 pci guide assembly mounting screws 19 24l1829 8 system board assembly mounting screws 20 45h2536 4 system board assembly grounding screws 21 24l1646 8 system board assembly mounting screws 19 24l1829 ...

  • Page 402

    Accessories power cords 1 2 3 4 7 8 9 10 5 6 index part number country/region 1 1838574 bahamas, barbados, bolivia, brazil, canada, costa rica, dominican republic, el salvador, ecuador, guatemala, guyana, haiti, honduras, jamaica, japan, netherlands antilles, panama, peru, philippines, taiwan, thail...

  • Page 403

    Index part number country/region 6 14f0015 bangladesh, burma, pakistan, south africa, sri lanka 7 14f0033 bahrain, bermuda, brunei, channel islands, cyprus, ghana, china (hong kong s.A.R.), india, iraq, ireland, jordan, kenya, kuwait, malawi, malaysia, nigeria, oman, people’s republic of china, qata...

  • Page 404

    Keyboards and mouse (white) index fru part number units per assy description 1 93h8120 1 keyboard, 101 united states english (id 103p) 93h8121 1 keyboard, 102 canada french (id 058) 93h8122 1 keyboard, 102 canada french (id 445) 93h8123 1 keyboard, 102 spanish (id 171) 93h8124 1 keyboard, 104 brazil...

  • Page 405

    Index fru part number units per assy description 93h8154 1 keyboard, 106 japan (id 194) 93h8155 1 keyboard, 101 chinese/us (id 467) 93h8156 1 keyboard, 103 korea (id 413) 93h8157 1 keyboard, 101 thailand (id 191) 2 76h5084 1 three button mouse chapter 10. Parts information 387.

  • Page 406

    Keyboards and mouse (black) index fru part number units per assy description 1 07l9446 1 keyboard, 101 united states english (id 103p) 07l9447 1 keyboard, 102 canada french (id 058) 07l9448 1 keyboard, 102 canada french (id 445) 07l9449 1 keyboard, 102 spanish (id 171) 07l9450 1 keyboard, 104 brazil...

  • Page 407

    Index fru part number units per assy description 07l9480 1 keyboard, 106 japan (id 194) 07l9481 1 keyboard, 101 chinese/us (id 467) 07l9482 1 keyboard, 103 korea (id 413) 07l9483 1 keyboard, 101 thailand (id 191) 08l0904 1 keyboard, belgian france 08l0905 1 keyboard, belgian uk 08l0906 1 keyboard, d...

  • Page 408

    390 service guide.

  • Page 409

    Appendix a. Environmental notices product recycling and disposal this unit contains materials such as circuit boards, cables, electromagnetic compatibility gaskets and connectors which may contain lead and copper/beryllium alloys that require special handling and disposal at end of life. Before this...

  • Page 410

    Idle 6.6 bels 392 service guide.

  • Page 411: Appendix B. Notices

    Appendix b. Notices this information was developed for products and services offered in the u.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services ...

  • Page 412

    394 service guide.

  • Page 413

    Appendix c. Service processor setup and test for your convenience, an example of a basic service processor setup checklist is included here. Your setup may include more or fewer of the available features, so you can adjust this checklist for your own application so that it is helpful to you. Service...

  • Page 414

    Testing the setup this section contains sample testing procedures to help ensure that your setup is working. These tests include communicating with the server operating system. Before you start, ensure that the necessary serial port(s) is configured. If you need assistance, refer to “serial port con...

  • Page 415

    Return to the “telephone number setup menu” on page 276 to enter the actual telephone numbers your server will use for reporting problems. Serial port configuration to configure the serial port on an aix system, run the following from an aix console: 1. Log in as root user. 2. To determine if you ha...

  • Page 416

    398 service guide.

  • Page 417

    Appendix d. Modem configurations the service processor is designed to place little demand on an attached modem, thereby increasing the setup and connection success rates. Sample modem configuration files this appendix contains information about several sample modem configuration files that either wo...

  • Page 418

    Configuration file selection use the following steps to select a configuration file: 1. Is your modem an ibm 7852-400? If yes, use modem configuration file modem_m0.Cfg and go to step 7 on page 401. Note: the ibm 7852-400 modem has dip switches on the right side of the unit. See “ibm 7852-400 dip sw...

  • Page 419

    If at&f, configuration file modem_f.Cfg is recommended. If at&f n, configuration file modem_f0.Cfg or modem_f1.Cfg is recommended, depending on which provides the hardware flow control profile. 7. You have completed selection of the configuration file. If your modem configuration selection is not av...

  • Page 420

    Examples for using the generic sample modem configuration files the following table contains information to help you determine which modem configuration file to use with various modems. Modem setup z setup z0 (rare) setup f setup f0 setup f1 at&t dataport 2001 (ring interrupt only on first ring) x b...

  • Page 421

    V condin v ripo 4. Save the changes. Ibm 7852-400 dip switch settings if you are using a 7852-400 modem to enable service processor communications, for proper operation, the dual inline package (dip) switches must be set according to the following table: switch position function 1 up force dtr 2 up ...

  • Page 422

    The service processor uses the ring interrupt request to count the number of rings when ring indicate power-on (ripo) is enabled. If your modem produces an interrupt on only the first ring, set ring indicate power-on to start on the first ring. Otherwise, you can choose to start ring indicate power-...

  • Page 423

    Consult your modem manual for its specific response scheme for the &dn command. Two strategies are available for dealing with the modem’s response to dtr: v recovery v prevention before you use one of these strategies, determine if your server’s modem is set up correctly to respond to dtr. With the ...

  • Page 424

    Prevention strategy the disconnect is caused by the operating system when it initializes the primary console. The tests listed in “transfer of a modem session” on page 404 are conducted with the remote terminal selected as the primary console to manifest the modem’s response to dtr transitions. V if...

  • Page 425

    Modem configuration sample files sample file modem_m0.Cfg # # component_name: (espsetup) entry service processor setup: modem_m0 # # functions: modem configuration file specifically for ibm 7852-400 # modem with auto-reliable feature. This feature must be turned off # for catcher calls. This example...

  • Page 426

    Send "+++" # assure command mode. Delay 2 # allow mode switching delay. Send "ath0t\r" # set modem switch-hook down # (i.E., hang up). Ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0q1\r" # initialize modem: echo off, # disable responses. Ignore "0\r" timeout 1 done condin: send...

  • Page 427

    Sample file modem_m1.Cfg # # component_name: (espsetup) entry service processor setup modem_m1 # # functions: modem configuration file specifically for ibm 7857-017 modem with # auto-reliable feature. This feature must be turned off for catcher calls. # this example uses the at&f reset command to ch...

  • Page 428

    # *e0=data compression disabled # e0=echo disabled ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "at#f0*q2\r" # trellis modulation disabled # retrain with adaptive rate expect "0\r" or "ok\r" timeout 2 # confirm commands successful send "atv0x0s0=2\r" # numeric response code # a...

  • Page 429

    Sample file modem_z.Cfg # # component_name: (espsetup) entry service processor setup z # # functions: modem configuration file for many early hayes* compatible modems. # this example uses the atz reset command to choose the factory defaults. # this setup will work for many modems, but it is required...

  • Page 430

    Timeout 60 done disconnect: delay 2 # separate from previous data. Send "+++" # assure command mode. Delay 2 # allow mode switching delay. Send "ath0t\r" # set modem switch-hook down # (i.E., hang up). Ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0q1\r" # initialize modem: echo...

  • Page 431

    Sample file modem_z0.Cfg # # component_name: (espsetup) entry service processor setup z0 # # functions: modem configuration file for some early hayes* compatible modems. # this example uses the atz0 reset command to choose the factory defaults. # this setup is recommended for modems that will respon...

  • Page 432

    Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # separate from previous data. Send "+++" # assure command mode. Delay 2 # allow mode switching delay. Send "ath0t\r" # set modem switch-hook down # (i.E., hang up). Ignore "0\r" or...

  • Page 433

    Sample file modem_f.Cfg # # component_name: (espsetup) entry service processor setup f # # functions: modem configuration file for many recent hayes* compatible modems. # this example uses the at&f reset command to choose the factory defaults. # this set up is preferred for modems with extended (&) ...

  • Page 434

    Done retry: send "a/" # repeat the previous command. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # separate from previous data. Send "+++" # assure command mode. Delay 2 # allow mode switching ...

  • Page 435

    # responses. Expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done appendix d. Modem configurations 417.

  • Page 436

    Sample file modem_f0.Cfg # # component_name: (espsetup) entry service processor setup f0 # # functions: modem configuration file for many recent hayes* compatible modems. # this example uses the at&f0 reset command to choose the factory defaults. # this set up is preferred for modems with extended (...

  • Page 437

    Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "a/" # repeat the previous command. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # ...

  • Page 438

    Done # ri power on enabled. Error: # handle unexpected modem # responses. Expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done 420 service guide.

  • Page 439

    Sample file modem_f1.Cfg # # component_name: (espsetup) entry service processor setup f1 # # functions: modem configuration file for many recent hayes* compatible modems. # this example uses the at&f1 reset command to choose the factory defaults. # this set up is for modems with extended (&) command...

  • Page 440

    Timeout 60 done retry: send "a/" # repeat the previous command. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # separate from previous data. Send "+++" # assure command mode. Delay 2 # allow mode...

  • Page 441

    Error: # handle unexpected modem # responses. Expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done appendix d. Modem configurations 423.

  • Page 442

    424 service guide.

  • Page 443

    Appendix e. Ssa problem determination procedures problem determination procedures are provided by power-on self-tests (posts), service request numbers (srns), and maintenance analysis procedures (maps). Some of these procedures use the system service aids that are described in rs/6000 and eserver ps...

  • Page 444

    Adapter to be available, although some function may not be enabled. The particular tests that are run are related to the type of ssa adapter being used. If a post fails and prevents the adapter from becoming available, an error is logged that indicates which frus must be exchanged for new frus. 426 ...

  • Page 445

    Appendix f. Ssa software and microcode errors this appendix provides an explanation of serial storage architecture (ssa) software, service request numbers (srns), and microcode errors. Service request numbers (srns) service request numbers (srns) are generated for the ssa hot-swap disk drive by the ...

  • Page 446

    Software and microcode errors some srns indicate that a problem might have been caused by a software error or by a microcode error. If you have one of these srns, perform the following actions: 1. Make a note of the contents of the error log for the device that has the problem. 2. Go to the using sy...

  • Page 447

    Table 12. Service request numbers srn fru list % problem 10101 disk drive module (see “removing hot-plug ssa disk drives” on page 324.) 100 description: disk drive motor stopped. The disk drive module is bad. Action: if this srn was received by one disk drive module only, then exchange that disk dri...

  • Page 448

    Table 12. Service request numbers (continued) srn fru list % problem 2a004 disk drive module (see “removing hot-plug ssa disk drives” on page 324.) ssa adapter card (see the installation guide and the service guide for the using system.) 50 50 description: async code 04 has been received. A software...

  • Page 449

    Table 12. Service request numbers (continued) srn fru list % problem 2a206 disk drive module (see “removing hot-plug ssa disk drives” on page 324.) 100 description: a disk drive module has detected that one of its ssa links has failed the posts. Action: 1. Use the link verification service aid to de...

  • Page 450

    Table 12. Service request numbers (continued) srn fru list % problem 34000 disk drive module (see “removing hot-plug ssa disk drives” on page 324.) external ssa cables internal ssa connections ssa adapter card (see “replacing adapter cards” on page 332.) 90 5 5 description: the adapter cannot initia...

  • Page 451

    Table 12. Service request numbers (continued) srn fru list % problem 46000 through 47500 action: go to advanced serialraid adapters user’s guide and maintenance information, order number sa33-3285. 48000 none – description: the ssa adapter has detected a link configuration resource that is not valid...

  • Page 452

    Table 12. Service request numbers (continued) srn fru list % problem 50100 none – description: an attempt was made to log an error against a pdisk that is not available to the using system. Action: this problem has occurred for one of the following reasons: v a user has deleted a pdisk from the syst...

  • Page 453

    Table 12. Service request numbers (continued) srn fru list % problem 60210 disk drive module (see “removing hot-plug ssa disk drives” on page 324.) 100 description: the disk drive module failed the diagnostic test. Action: exchange the fru for a new fru. 60240 disk drive module (see “removing hot-pl...

  • Page 454

    Table 12. Service request numbers (continued) srn fru list % problem d0450 none – description: a format operation is in progress. The format operation that was started on this disk drive module has not yet finished. A format operation can take up to 30 minutes to run. Action: wait for the format ope...

  • Page 455

    Srn 48000 shows that the ssa loop contains more devices or adapters than are allowed. The following condition exists: the loop contains more than 48 devices. If the srn occurred when either you or the customer switched on the using system: 1. Switch off the using system. 2. Review the configuration ...

  • Page 456

    (disk drive module). For more information, see ″ using the service aids ″ in rs/6000 enterprise server model f80, eserver pseries 620 models 6f0 and 6f1 user’s guide ssa loops and links the disk drive modules of the system unit are connected through two ssa links to an ssa adapter that is located in...

  • Page 457

    And a2, or b1 and b2); otherwise, the disk drive modules on the loop are not fully configured, and the diagnostics fail. Operations to all the disk drive modules on a particular loop can continue if that loop breaks at any one point. Each pair of connectors has a green light that indicates the opera...

  • Page 458

    Identification that is related to the position of the disk drive-module in the ssa string. After configuration, the disk drive module always has the same identification. It can be moved to any position on the ssa link, but can always be found by the software. Service actions are always related to ph...

  • Page 459

    Communicate only through connector a2 of the ssa adapter. If two or more disk drive modules are turned off, fail, or are removed from the loop, some modules might become isolated from the ssa adapter. The following diagram shows that the disk drive modules in slots 2 and 4 have failed. The disk driv...

  • Page 460

    442 service guide.

  • Page 461: Index

    Index a about this book xvii ac, power cables 32 accessories 384 acoustical noise emissions 391 adapter posts (power-on self-tests) 425 adapter cards 329 removing 329 replace 332 aids, diagnostic adapter posts (power-on self-tests) 425 disk drive module posts (power-on self-tests) 425 aix location c...

  • Page 462

    Diskette drive 13 e electronic service agent 38 emissions noise 391 entering open firmware 12 entry map 35, 41 entry point, maps 77 error code to fru index 105 error codes common firmware 239 firmware 117 operator panel 109 problem determination generated 247 service processor 138 spcn 110 error log...

  • Page 463

    Maintenance analysis procedures (continued) quick entry map 42 maintenance analysis procedures (maps) 41, 75 maps (maintenance analysis procedures) using 75 maps (maintenance analysis procedures) starting 77 media drives 370 replacing 370 memory configuration/deconfiguration menu 266, 267 memory dim...

  • Page 464

    Processor/memory (continued) deconfigure 286 product disposal 391 publications, online xvii publications, ordering xvii q quick entry map 35, 42 r reading the operator panel display 16 rear connector locations 14 reboot/restart policy setup menu 261 recycling 391 reference information information, r...

  • Page 465

    Service processor (continued) setup 395 setup checklist 395 setup menu 256 system information menu 264 system power control menu 260 telephone setup menu 276 test 395 service processor checkpoints 85 service processor error codes 138 service processor feature 38 service processor reset button 16 ses...

  • Page 466

    448 service guide.

  • Page 467

    Readers’ comments — we’d like to hear from you rs/6000 enterprise server model f80 eserver pseries 620 models 6f0 and 6f1 service guide publication no. Sa38-0568-03 overall, how satisfied are you with the information in this book? Very satisfied satisfied neutral dissatisfied very dissatisfied overa...

  • Page 468: Business Reply Mail

    Readers’ comments — we’d like to hear from you sa38-0568-03 sa38-0568-03 ibmr cut or fold along line cut or fold along line fold and tape please do not staple fold and tape fold and tape please do not staple fold and tape no postage necessary if mailed in the united states business reply mail first-...

  • Page 470

    Ibmr printed in u.S.A. April 2002 sa38-0568-03.

  • Page 471

    Spine information: ibm rs /6 000 en te rp ris e se rv er mo de lf 80 es er ve rps er ie s 62 0 m od el s 6f0 an d 6f1 ser vi ce gu id e sa38-0 56 8-0 3.