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IBM 7026-H80 - RS/6000 - 256 MB RAM Service Manual

Manual is about: Service Guide

Summary of 7026-H80 - RS/6000 - 256 MB RAM

  • Page 1

    Rs/6000 enterprise server model h80 eserver pseries 660 models 6h0 and 6h1 service guide sa38-0566-03 ibm.

  • Page 2

    Fourth edition (april 2002) before using this information and the product it supports, read the information in “safety notices” on page xi, appendix a, “environmental notices” on page 493, and appendix b, “notices” on page 495. A reader’s comment form is provided at the back of this publication. If ...

  • Page 3: Contents

    Contents safety notices . . . . . . . . . . . . . . . . . . . . . . . . Xi rack safety instructions . . . . . . . . . . . . . . . . . . . . . Xi electrical safety . . . . . . . . . . . . . . . . . . . . . . . Xii laser safety information . . . . . . . . . . . . . . . . . . . . Xiii laser compliance ...

  • Page 4

    Riser card memory placement rules . . . . . . . . . . . . . . . 26 i/o drawer features . . . . . . . . . . . . . . . . . . . . . . 27 i/o drawer addressing . . . . . . . . . . . . . . . . . . . . 27 i/o drawer and power supply led status. . . . . . . . . . . . . . 28 message hierarchy for secondary ...

  • Page 5

    Map 1524: the spcn error codes table directed you here and the error code is 1011 1c0x . . . . . . . . . . . . . . . . . . . . . . . . 109 map 1540: minimum configuration . . . . . . . . . . . . . . . . . 113 chapter 4. Checkpoints . . . . . . . . . . . . . . . . . . . . 137 ipl flow . . . . . . . ....

  • Page 6

    Call-in/call-out setup menu . . . . . . . . . . . . . . . . . . 391 modem configuration menu . . . . . . . . . . . . . . . . . . 392 serial port selection menu . . . . . . . . . . . . . . . . . . 393 serial port speed setup menu . . . . . . . . . . . . . . . . . 393 telephone number setup menu . . ....

  • Page 7

    Chapter 9. Removal and replacement procedures . . . . . . . . . . 427 handling static-sensitive devices . . . . . . . . . . . . . . . . . 428 powering off and powering on the system . . . . . . . . . . . . . . 429 powering off the system . . . . . . . . . . . . . . . . . . . 429 powering on the syst...

  • Page 8

    Fan controller card . . . . . . . . . . . . . . . . . . . . . . 461 removal . . . . . . . . . . . . . . . . . . . . . . . . 461 replacement . . . . . . . . . . . . . . . . . . . . . . . 461 cd-rom drive . . . . . . . . . . . . . . . . . . . . . . . 462 removal . . . . . . . . . . . . . . . . . . . ....

  • Page 9

    Specific modem configuration files . . . . . . . . . . . . . . . 501 configuration file selection . . . . . . . . . . . . . . . . . . . 502 examples for using the generic sample modem configuration files . . . . 503 customizing the modem configuration files . . . . . . . . . . . . . 504 ibm 7852-400...

  • Page 10

    X service guide.

  • Page 11: Safety Notices

    Safety notices a danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v xii v 89 v 427 v 455 a caution notice indicates the presence of a hazard that has the potential of causing moderate or...

  • Page 12

    Electrical safety observe the following safety instructions any time you are connecting or disconnecting devices attached to the workstation. Danger an electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system. I...

  • Page 13

    Laser safety information caution: this product may contain a cd-rom which is a class 1 laser product. Laser compliance all lasers are certified in the u.S. To conform to the requirements of dhhs 21 cfr subchapter j for class 1 laser products. Outside the u.S., they are certified to be in compliance ...

  • Page 14

    Xiv service guide.

  • Page 15

    Data integrity and verification ibm computer systems contain mechanisms designed to reduce the possibility of undetected data corruption or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures, power fluctuations or outages, or component failures mu...

  • Page 16

    Xvi service guide.

  • Page 17: About This Book

    About this book this book provides maintenance information that is specific to the rs/6000 enterprise server model h80, eserver pseries 660 models 6h0 and 6h1, as well as adapters and attached devices that do not have their own service information. It also contains maintenance analysis procedures (m...

  • Page 18

    V the rs/6000 and eserver pseries adapters, devices, and cable information for multiple bus systems, order number sa38-0516, contains information about adapters, external devices, and cabling. This manual is intended to supplement information found in the rs/6000 and eserver pseries diagnostics info...

  • Page 19

    Chapter 1. Reference information this chapter provides an overview of the system, including a logical description and a physical overview. Additional details pertaining to the system are also provided. These include: v memory overview and placement v general description of the operator panel v cabli...

  • Page 20

    V minimum configuration is either one 600 mhz processor, which has 2 mb of l2 cache, or one 750 mhz processor, which has 8 mb of l2 cache. V two or four 600 mhz processors, each with 4 mb of l2 cache. V two or four 750 mhz processors, each with 8 mb of l2 cache. Memory v 256 mb (minimum) to 32 gb (m...

  • Page 21

    Data flow with one-way processor l2 processor card (1 way only) 6xx bus 0 p memory card (1 only is optional) memory card (1 only is optional) smi bus 0, 1 smi smi smi smi smi smi smi bus 2, 3 64-bit pci bus 2 64-bit pci bus 2 rio (2) pci host bridge memory controller memory controller 64-bit pci bus...

  • Page 22

    Data flow with two- to six-way processor l2 2-way system 6xx bus 0 l2 p p l2 l2 p 6xx bus 1 memory cards (1 or 2) memory cards (1 or 2) 256 mb - 32 gb smi bus 0, 1 smi smi smi smi smi bus 2, 3 64-bit pci bus 2 64-bit pci bus 2 rio (2) 6-way system l2 l2 p 4-way system or l2 l2 p p p p pci host bridg...

  • Page 23

    After the required cables are installed, and the power cables are connected, the power button on the primary i/o drawer operator panel can be pushed to initialize the system. Progress indicators, also referred to as checkpoints, are visible on the primary i/o drawer operator panel display and the po...

  • Page 24

    After a console has been selected, the console-selection sequence is only started at boot time if there is a change in the system configuration (as described above), or the contents of the system’s nonvolatile memory (nvram) are lost. Note: moving an ascii terminal from one serial port to another (f...

  • Page 25

    1 key the numeric 1 key, when pressed during post, starts the system management services (sms) interface. 5 key the numeric 5 key, when pressed during post, initiates a system boot in service mode using the default service mode boot list. This mode attempts to boot from the first device of each type...

  • Page 26

    System unit locations the system consists of a minimum of two drawers in one rack: the cec drawer and the primary i/o drawer. These two components are connected by cables that transmit data and control signals. An additional i/o drawer can be added if further expansion of the system is required. The...

  • Page 27

    Cec drawer front view 1 1 power-on led chapter 1. Reference information 9.

  • Page 28

    Cec drawer top view 1 fan 8 u1.1-f8 2 fan 7 u1.1-f7 3 fan 2 u1.1-f2 4 fan 1 u1.1-f1 5 power supply 1 with fan 5 u1.1-v1 6 power supply 2 with fan 6 u1.1-v2 or cooling unit fan 9 u1.1-f9 7 fan 4 u1.1-f4 8 fan 3 u1.1-f3 10 service guide.

  • Page 29

    Cec drawer rear view 1 2 3 4 5 6 1 v/s comm 2 rio 0 3 rio 1 4 jtag 5 fan 7 6 fan 8 chapter 1. Reference information 11.

  • Page 30

    Primary i/o drawer front view 1 2 3 r 1 cd-rom drive 2 operator panel 3 tape drive (optional) primary i/o drawer top view 1 fan 2 u0.1-f2 2 fan 1 u0.1-f1 3 power supply 1 with fan 5 u0.1-v1 4 power supply 2 with fan 6 u0.1-v2 or cooling unit fan 9 u0.1-f9 12 service guide.

  • Page 31

    5 fan 4 u0.1-f4 6 fan 3 u0.1-f3 chapter 1. Reference information 13.

  • Page 32

    Primary i/o drawer rear view 1 9 10 18 17 19 11 12 13 14 15 16 2 3 4 5 6 7 8 1 2 3 4 5 6 14 13 12 11 10 9 8 7 p1 1 ethernet connector 2 scsi connector 3 debug 4 mouse connector 5 serial port 1 6 serial port 2 7 j11 (spcn 1 connector) 8 j14 (spcn 3 connector, reserved) 9 v/s comm 10 jtag connector 11...

  • Page 33

    Primary i/o drawer front view with covers removed 1 4 5 6 7 2 3 r 1 bay a - diskette drive 2 bay b - cd-rom drive 3 bay c - operator panel 4 bay d - tape drive (optional) 5 power supply 2 6 power supply leds 7 power supply 1 chapter 1. Reference information 15.

  • Page 34

    Secondary i/o drawer front view 1 2 3 1 optional media bay 2 operator panel 3 optional media bay secondary i/o drawer top view 1 fan 2 u0.2-f2 2 fan 1 u0.2-f1 3 power supply 1 with fan 5 u0.2-v1 4 power supply 2 with fan 6 u0.2-v2 or cooling unit fan 9 u0.2-f9 16 service guide.

  • Page 35

    5 fan 4 u0.2-f4 6 fan 3 u0.2-f3 chapter 1. Reference information 17.

  • Page 36

    Secondary i/o drawer rear view 1 2 3 4 5 7 6 1 2 3 4 5 6 14 13 12 11 10 9 8 8 7 p1 1 rio 1 connector 2 rio 0 connector 3 scsi connector 4 j11 (spcn 1 connector) 5 j14 (spcn 3 connector) 6 j16 (spcn 2 connector) 7 j15 (spcn 4 connector) 8 hot-plug led (one for each adapter) 18 service guide.

  • Page 37

    Pci board locations pci slot i1 pci slot i7 pci slot i8 pci slot i14 battery socket chapter 1. Reference information 19.

  • Page 38

    System board locations 1 2 3 4 5 6 7 9 8 1 power distribution board connector 2 processor card connecter 3 memory riser card 1 connector 4 memory riser card 2 connector 5 jtag connector 6 rio 1 connector 7 rio 0 connector 8 v/s comm connector 9 spcn connector 20 service guide.

  • Page 39

    Memory riser card and memory dimm locations (15) a (16) a (14) b (12) c (10) d (8) d (6) c (4) b (2) a (13) b (11) c (9) d (7) d (5) c (3) b (1) a location code memory dimms u1.1-p1-m1.N memory dimms on riser card 1 (n denotes dimm number) u1.1-p1-m2.N memory dimms on riser card 2 (n denotes dimm nu...

  • Page 40

    One-way processor card memory dimm locations (8) a (7) b (6) c (5) d (3) c (4) d (2) b (1) a location code memory dimms u1.1-p1-c1-mn memory dimms on processor card (n denotes dimm number) u1.1-p1-c1-m1 x2 memory pair a (dimms 1 and 8) u1.1-p1-c1-m2 x2 memory pair b (dimms 2 and 7) u1.1-p1-c1-m3 x2 ...

  • Page 41

    Primary i/o drawer operator panel r 1 2 5 3 4 6 1 power on/off button 2 power on/off led 3 operator panel display 4 reset button 5 service processor reset button opening 6 disturbance or system attention led note: the service processor reset button should only be activated as part of a service actio...

  • Page 42

    Secondary i/o drawer operator panel 1 2 1 power present led 2 disturbance or system attention led 24 service guide.

  • Page 43

    Scsi ids and bay locations the following figure shows the scsi ids for media devices. The scsi ids for media devices installed at the factory are set using jumpers on the drives when they are installed. The scsi ids are set as shown in the following figure. 1 2 r note: the scsi ids shown for media d...

  • Page 44

    System memory two slots are available for system memory riser cards. The system memory riser cards are located for easy access in the cec drawer. (these slots are shown in “system board locations” on page 20.) each memory riser card has 16 dimm slots. Four sizes of dimms are available: 128 mb, 256 m...

  • Page 45

    I/o drawer features i/o drawers may have two redundant power supplies. One of these power supplies is capable of providing the necessary voltages and currents independently of the other. The left and right power supply output voltages are connected and monitored by the power distribution board conta...

  • Page 46

    I/o drawer and power supply led status the following table summarizes the possible conditions of i/o drawer and power supply leds: status of led operator panel led right power supply led left power supply led off no power connected no power connected or system power connected, not turned on, power s...

  • Page 47

    Message hierarchy for secondary i/o drawer operator panel the messages that are displayed in the operator panel on secondary i/o drawers are arranged hierarchically, from highest priority to lowest priority. The message hierarchy is as follows: 1. 8-character error code this indicates a critical err...

  • Page 48

    Primary i/o drawer operator panel behavior during power-on after connecting ac power drawer state power led drawer operator panel display standby blinking slowly 8xxx checkpoints followed by ok system power on blinking fast 9xxx checkpoints ending with e1ff receive firmware command on solid exxx che...

  • Page 49

    Secondary i/o drawer operator panel behavior during power-on after connecting ac power drawer state power led drawer operator panel display standby off display shows a temporary drawer id receive firmware command to power on on solid message based on “message hierarchy for secondary i/o drawer opera...

  • Page 50

    Logical and physical locations the system uses physical location codes in conjunction with aix location codes to provide mapping of the failing field replaceable units (frus). The location codes are produced by the system unit’s firmware and the aix operating system. Physical location codes physical...

  • Page 51

    Multiple fru callout instructions if an eight-digit error code appears in the operator panel display or in chapter 5, “error code to fru index” on page 163, a location code for a failing part may also be specified. If the location code includes a blank space followed by a lowercase x followed by a n...

  • Page 54

    Aix and physical location code reference tables the following tables contain location codes that are used to identify functional units in the system. Each of the following tables shows the locations for a physical part of the system. Fru name location code aix location code physical connection logic...

  • Page 55

    Fru name location code aix location code physical connection logical connection all memory dimms on processor card u1.1-p1-c1-m1 x8 00-00 refer to “one-way processor card memory dimm locations” on page 22. Riser card 1 memory dimms 1 - 16 u1.1-p1-m1.1 to u1.1-p1-m1.16 00-00 refer to “memory riser ca...

  • Page 56

    Fru name location code aix location code physical connection logical connection memory quad a on riser card 2 u1.1-p1-m2.1 x4 00-00 refer to “memory riser card and memory dimm locations” on page 21. Memory quad b on riser card 2 u1.1-p1-m2.3 x4 00-00 refer to “memory riser card and memory dimm locat...

  • Page 57

    Fru name location code aix location code physical connection logical connection power distribution card connector 2 u1.1-x1/v2 fan controller card u1.1-x2 pdb connector j3 led card u1.1-l1 pdb connector j6 power supply 1 (w/fan 5) u1.1-v1 pdb connector j2 power supply 2 (w/fan 6) u1.1-v2 pdb connect...

  • Page 58

    Fru name location code aix location code physical connection logical connection battery u0.1-p1-v3 diskette controller u0.1-p1/d1 01-d1 diskette drive connector u0.1-p1-d1 01-d1-00-00 i/o board connector j28 keyboard controller u0.1-p1/k1 01-k1-00 keyboard connector u0.1-p1-k1 01-k1-00-00 mouse cont...

  • Page 59

    Fru name location code aix location code physical connection logical connection pci slot 3 content u0.1-p1-i3 17-08 thru 17-0f or 18-xx or 19-xx pci slot 4 u0.1-p1/i4 10-5e pci slot 4 content u0.1-p1-i4 1a-08 thru 1a-0f or 1b-xx or 1c-xx pci bus controller 2 u0.1-p1 00-fff7f0a000 pci to pci bridge 2...

  • Page 60

    Fru name location code aix location code physical connection logical connection pci slot 10 content u0.1-p1-i10 31-08 thru 31-0f or 32-xx or 33-xx pci slot 11 (5v) u0.1-p1/i11 20-62 pci slot 11 content u0.1-p1-i11 34-08 thru 34-0f or 35-xx or 36-xx pci slot 12 (5v) u0.1-p1/i12 20-63 pci slot 12 cont...

  • Page 61

    Fru name location code aix location code physical connection logical connection power distribution card connector 2 u0.1-x1/v2 fan controller card u0.1-x2 pdb connector j3 operator panel u0.1-l1 n/a i/o board connector j3 system vpd module u0.1-l1-n1 thermal sensor (ambient) u0.1-l1 power supply 1 (...

  • Page 62

    Fru name location code aix location code physical connection logical connection rio port 1 connector u0.2-p1.1/q2 pci bus controller 1 u0.2-p1 00-fff7e09000 pci to pci bridge 1 u0.2-p1 50-58 50-5a 50-5c 50-5e pci slot 1 u0.2-p1/i1 50-58 pci slot 1 content u0.2-p1-i1 51-08 thru 51-0f or 52-xx or 53-x...

  • Page 63

    Fru name location code aix location code physical connection logical connection pci slot 7 content u0.2-p1-i7 67-08 thru 67-0f or 68-xx or 69-xx pci slot 8 u0.2-p1/i8 60-5c pci slot 8 content u0.2-p1-i8 6a-08 thru 6a-0f or 6b-xx or 6c-xx pci slot 9 u0.2-p1/i9 60-5e pci slot 9 content u0.2-p1-i9 6d-0...

  • Page 64

    Fru name location code aix location code physical connection logical connection thermal sensor (left) u0.2-p1 power distribution board u0.2-x1 power distribution board connector 1 u0.2-x1/v1 power distribution board connector 2 u0.2-x1/v2 fan controller card u0.2-x2 pdb connector j3 operator panel u...

  • Page 65

    Fru name location code aix location code physical connection logical connection media device (bay a1 or a2) when connected to pci adapter in slot u0. X-p1-iy x=drawer number y=pci slot number z=connector u0. X-p1- i y-zz -ai ab-cd-00-15,0 where ab-cd identifies the adapter’s slot bus id 15 scsi back...

  • Page 66

    Cabling the cec drawer, primary i/o drawer, and secondary i/o drawer the minimum system consists of two drawers. The cec drawer contains the system processors, memory and supporting hardware. The primary i/o drawer contains pci adapters, operator panel, disk drives, and media drives. The model h80 a...

  • Page 67

    Connecting rio and spcn cables the rio and spcn cables provide two functions in the system: remote data bus connection and power control. The following basic rules must be followed when connecting these two types of cables: v the i/o drawers must be connected in a loop fashion for both the rio cable...

  • Page 68

    Rio cabling the following rules apply to rio cable connections: v i/o drawers 0 and 1 are connected using the first rio loop, which uses rio ports 0 and 1 on the cec drawer. V the primary i/o drawer must be installed and connected to rio port 0 of the cec drawer. The connection must be made from ri0...

  • Page 69

    Cec drawer attached to two i/o drawers r1 r0 r0 r0 r1 r1 primary i/o drawer secondary i/o drawer cec drawer chapter 1. Reference information 51.

  • Page 70

    Spcn cabling the following figures provide cabling examples for all valid cabling configurations. Match your configuration to the correct figure and connect your spcn cables as shown. Cec drawer attached to one i/o drawer j tag v/s comm v/s comm j tag primary i/o drawer cec drawer note: the v/s comm...

  • Page 71

    Cec drawer attached to two i/o drawers j15 j15 j16 j16 primary i/o drawer secondary i/o drawer cec drawer v/s comm v/s comm chapter 1. Reference information 53.

  • Page 72

    System cable diagrams the following diagrams show the system cable connections. Cec drawer cable diagram fan controller card power led fan 7 fan 8 power distribution board system board power supply 1 3.3 v 3.3 v 3.3 v ground ground 5 v 5 v fan 1 fan 2 fan 5 cec spcn cec spcn misc power misc power po...

  • Page 73

    Primary i/o drawer cable diagram fan controller card power distribution board dasd power i/o board pci board op panel op panel power supply 1 3.3 v 3.3 v ground grd 5 v 5 v fan 1 fan 2 fan 5 cd-rom dasd 2 dasd 1 term term optional media diskette diskette base spcn base spcn jtag i/p scsi v/s comm b ...

  • Page 74

    Secondary i/o drawer cable diagram fan controller card power distribution board i/o board pci board op panel op panel power supply 1 3.3 v 3.3 v ground grd 5 v 5 v fan 1 fan 2 fan 5 term optional media optional media base spcn scsi base spcn i/p power supply 2 or cooling unit fan 3 fan 4 fan 6 fan 9...

  • Page 75

    Dc power cable routings chapter 1. Reference information 57.

  • Page 76

    Specifications this section contains specifications for the system. Individual sections are provided for cec drawer, rack, and the i/o drawer specifications. Cec drawer the mechanical packaging, cooling, power supply, and environmental requirements for the cec drawer are shown in the following table...

  • Page 77

    Noise emissions ³ operating idle with h80 and primary i/o drawer l wad 6.2 bels 6.2 bels l pam n/a n/a pa > m 48 dba 48 dba impulsive or prominent discrete tones no no install/air flow clearance maintenance of proper service clearances should allow proper air flow. Service clearance (see service cle...

  • Page 78

    7014 model t00 and t42 rack the mechanical packaging, cooling, power supply, and environmental requirements for the rack are shown in the following table: dimensions height 1804 mm 71.0 in. Capacity 36 eia units with pdp - dc only 1926 mm 75.8 in. Width without side panels 623 mm 24.5 in. With side ...

  • Page 79

    1. Configuration dependent, base rack weight plus the weight of the drawers mounted in the rack. The rack can support up to a maximum weight of 35 lbs/eia (unit). 2. The total rack power should be derived from the sum of the power used by the drawers in the rack. 3. The power distribution panel (pdp...

  • Page 80

    I/o drawer the mechanical packaging, cooling, power supply, and environmental requirements for the i/o drawer are shown in the following table: dimensions height 218.0 mm 8.6 in. Width 445.0 mm 17.5 in. Depth 820.0 mm 32.3 in. Weight minimum configuration 41 kg 90 lbs. Maximum configuration 52 kg 11...

  • Page 81

    1. See “noise emission notes” on page 64 for definitions of noise emissions positions. 2. Noise emissions data are based on the following configuration: the drawer is mounted in a t00 rack and a power distribution unit. 3. Inrush currents occur only at initial application of power, no inrush occurs ...

  • Page 82

    Noise emission notes 1. L wad is the declared (upper limit) sound power emission level for a production series of machines. 2. L pam is the mean value of the a-weighted sound pressure emission levels at the operator position (if any) for a production series of machines. 3. Pa > m is the mean value o...

  • Page 83

    System service clearances the amount of space needed by the units during service is indicated by the dotted line in the following figure. For multiple racks placed side by side, the left and right clearances apply only to the leftmost and rightmost rack. Rack configuration 2474 mm (97.4 in.) 3564 mm...

  • Page 84

    Power cables to avoid electrical shock, a power cable with a grounded attachment plug is provided. Use only properly grounded outlets. Power cables used in the united states and canada are listed by underwriter’s laboratories (ul) and certified by the canadian standards association (csa). These powe...

  • Page 85

    Service inspection guide perform a service inspection on the system when: v the system is inspected for a maintenance agreement. V service is requested and service has not recently been performed. V an alterations and attachments review is performed. V changes have been made to the equipment that ma...

  • Page 86

    68 service guide.

  • Page 87

    Chapter 2. Diagnostics overview model h80 and models 6h0 and 6h1 systems use an integrated set of software diagnostic procedures to facilitate isolation of failing components and system maintenance. This book, along with the rs/6000 and eserver pseries diagnostics information for multiple bus system...

  • Page 88

    The power map deals with isolation of components to diagnose a power problem. The nature of power problems can be related to powering on and down the system, or power failures that can occur after power is turned on. The minimum configuration map is used to locate defective components not found by n...

  • Page 89

    Note: certain checkpoints may remain in the display for long periods of time. A spinning cursor is visible in the upper-right corner of the display during these periods to indicate that system activity is continuing. Error codes if a fault is detected, an 8-digit error code is displayed in the opera...

  • Page 90

    Using the service processor and electronic service agent features the service processor and electronic service agent features protect users against unnecessary system downtime by advising support personnel (both internal and external) of any unexpected changes in the system environment. In combinati...

  • Page 91

    Unlike the electronic service agent, the service processor cannot be configured in a client/server environment where one system can be used to manage all dial-out functions for a set of systems. Prior to installing the electronic service agent feature, ensure that you have the latest level of system...

  • Page 92

    74 service guide.

  • Page 93

    Chapter 3. Maintenance analysis procedures (maps) this chapter contains maintenance analysis procedures (maps) for the system. Entry map use the following table to determine your starting point. When possible, run online diagnostics in service mode. Online diagnostics perform additional functions, c...

  • Page 94

    Symptom starting point the system stops and a 4-digit number beginning with 0 or 2 is displayed in the operator panel display. Go to the fast path map in the diagnostics information for multiple bus systems. All other symptoms. Go to “quick entry map”. Quick entry map quick entry map table of conten...

  • Page 95

    Symptom action service actions you have parts to exchange or a corrective action to perform. 1. Go to the removal and replacement procedures. 2. Go to the repair checkout procedure in the diagnostics information for multiple bus systems. You need to verify that a part exchange or corrective action c...

  • Page 96

    Symptom action you have an 8-digit error code in the form 10n1 xxxx and n is greater than the number of i/o drawers in the system. The failing drawer is drawer n. Look for the drawer with the same value of n in its operator panel, either in the form *0n or u0n . Substitute 2 for n when looking up th...

  • Page 97

    Symptom action you have an 8-digit error code of the form 10n1 xxxx and two or more drawers have the same drawer number. Shut down the system and remove all but one of the drawers with duplicate drawer numbers. Refer to the steps in “map 1540: minimum configuration” on page 113 for a procedure to co...

  • Page 98

    Symptom action the system stops and a 4-digit checkpoint that does not begin with 0 or 2 displayed in the operator panel display or on the console. If the number displayed begins with the characters ″ 8 ″ , ″ 9 ″ , ″ a ″ , or ″ b ″ , then go to “service processor checkpoints” on page 140. If the num...

  • Page 99

    Symptom action the power on/off led on an i/o drawer operator panel does not come on or stay on. (both the i/o drawer operator panel power-on/off led and the i/o drawer power supply leds do not come on or stay on). Go to “map 1520: power” on page 89. A rack or a rack mounted unit will not power on. ...

  • Page 100

    Symptom action the system does not respond to the password being entered or the system login prompt is displayed when booting in service mode. 1. If the password is being entered, or the service mode boot is being initiated, on a keyboard attached to the system, then the keyboard or its controller m...

  • Page 101

    Symptom action the system management services menu is displayed. The device or media you are attempting to boot from may be faulty. 1. Check the sms error log for any errors. To check the error log: v choose error log v if an error is logged, check the time stamp. V if the error was logged during th...

  • Page 102

    Map 1020: problem determination use this map to get an error code if you were not provided one by the customer or you are unable to load diagnostics. If you are able to load the diagnostics, go to map 0020 in the diagnostics information for multiple bus systems. The service processor may have record...

  • Page 103

    Step 1020-1 the following steps analyze a failure to load the diagnostic programs. Note: be prepared to answer questions regarding the operator panel display and to perform certain actions based on displayed post indicators. Please be observant of these conditions. 1. Power off the system. Refer to ...

  • Page 104

    Symptom action the system stopped and a code is displayed on the operator panel. Go to the “entry map” on page 75. The system stops with a prompt to enter a password. Enter the password. You are not allowed to continue until a correct password has been entered. When you have entered a valid password...

  • Page 105

    Step 1020-2 there is a problem with the keyboard. Find the type of keyboard you are using in the following table; then follow the instructions given in the action column. Keyboard type action type 101 keyboard (u.S.). Identify by the size of the enter key. The enter key is in only one horizontal row...

  • Page 106

    Step 1020-4 1. Turn off, then turn on the system unit. 2. When the keyboard indicator (the word keyboard ) is displayed, press the 1 key on the system console. 3. When the system management services menus appear, check the error log for any errors. A. Choose error log b. If an error is logged, check...

  • Page 107

    Map 1520: power this procedure is used to locate power problems in the cec drawer, i/o drawers, or rack(s). If a problem is detected, this procedure helps you isolate the problem to a failing unit. Observe the following safety notices during service procedures. Danger an electrical outlet that is no...

  • Page 108

    Find the symptom in the following table; then follow the instructions given in the action column. Symptom action power problems the primary i/o drawer does not become powered on, no ok prompt. Go to “map 1521: cannot power on the primary i/o drawer, operator panel does not show ok prompt” on page 91...

  • Page 109

    Map 1521: cannot power on the primary i/o drawer, operator panel does not show ok prompt step 1521-1 attempt to power on the primary i/o drawer (see “powering off and powering on the system” on page 429) does the primary i/o drawer power on? No go to “step 1521-2”. Yes this ends the procedure. Go to...

  • Page 110

    Step 1521-5 is there a power supply with a flashing led? No go to “step 1521-7”. Yes go to “step 1521-6”. Step 1521-6 are both i/o drawer power supply leds flashing? No replace the power supply with the flashing led. This ends the procedure. Go to ″ map 0410: repair checkout ″ in the diagnostics inf...

  • Page 111

    Step 1521-9 are all the ac power cables seated firmly and connected correctly from the rack power distribution unit(s) to the rack drawers? No fix the connection. This ends the procedure. Go to ″ map 0410: repair checkout ″ in the diagnostics information for multiple bus systems. Yes go to “step 152...

  • Page 112

    Step 1521-12 reconnect the ac power cable(s) to the power distribution unit. Note: read the danger and caution notices under “safety notices” on page xi before continuing with this procedure. Perform the following: 1. Disconnect the ac power cable from each power supply of the primary i/o drawer. 2....

  • Page 113

    Step 1521-13 check internal drawer cabling from power distribution card to primary i/o backplane. See “primary i/o drawer internal cables” on page 483 in chapter 10. Replace the following in the primary i/o drawer, one at a time, disconnecting the ac power cable to each power supply before replaceme...

  • Page 114

    Step 1521-16 note: read the danger and caution notices under “safety notices” on page xi before continuing with this procedure. Perform the following: 1. Disconnect the mainline ac power cable from the customer’s ac power outlet. 2. Use a multimeter to measure the ac voltage at the customer’s ac pow...

  • Page 115

    Map 1522: cannot power on the cec drawer step 1522-1 attempt to power on the cec drawer (see “powering off and powering on the system” on page 429) does the cec drawer power on? No go to “step 1522-2”. Yes this ends the procedure. Go to ″ map 0410: repair checkout ″ in the diagnostics information fo...

  • Page 116

    Step 1522-4 use the information in the “i/o drawer and power supply led status” on page 28 to answer the following question. Note: this table also applies to the cec drawer leds. Is the power supply led blinking quickly? No check the spcn cabling. Replace the cec drawer power supply. Replace the cec...

  • Page 117

    Step 1522-7 are all circuit breakers reset at the rack power distribution unit(s)? No reset the circuit breaker.. This ends the procedure. Go to ″ map 0410: repair checkout ″ in the diagnostics information for multiple bus systems. Yes go to “step 1522-8”. Step 1522-8 are all the cables seated firml...

  • Page 118

    Step 1522-11 note: read the danger and caution notices under “safety notices” on page xi before continuing with this procedure. Perform the following: 1. Disconnect the ac power cable(s) from the power distribution unit that supplies power to the cec drawer. 2. Use a multimeter to measure the ac vol...

  • Page 119

    Step 1522-13 disconnect the ac power cable to each power supply of the cec drawer and remove the following from the cec drawer: 1. Cec processor card 2. Cec memory card(s) reconnect the ac power cables to each power supply of the cec drawer and attempt to power on the cec. Does the cec power on? No ...

  • Page 120

    Step 1522-16 disconnect the ac power cable from the power supply. Then replace the cec backplane. After replacing, reconnect the ac power cable to the power supply. Does the cec power on? No go to “step 1522-17”. Yes reinsert the cards removed in “step 1522-13” on page 101. This ends the procedure. ...

  • Page 121

    Step 1522-19 note: read the danger and caution notices under “safety notices” on page xi before continuing with this procedure. Perform the following: 1. Disconnect the mainline ac power cable from the power distribution unit that supplies power to the cec drawer. 2. Use a multimeter to measure the ...

  • Page 122

    Map 1523: cannot power on the secondary i/o drawer, operator panel power present led does not come on step 1523-1 attempt to power on the secondary i/o drawer (see “powering off and powering on the system” on page 429.) does the secondary i/o drawer power on? No go to “step 1523-2”. Yes this ends th...

  • Page 123

    Step 1523-4 use the information in the “i/o drawer and power supply led status” on page 28 to answer the following question. Is the power supply led blinking quickly? No check the spcn cabling. Check internal drawer cabling from power distribution card to primary i/o backplane. See “primary i/o draw...

  • Page 124

    Step 1523-7 are all circuit breakers reset at the rack power distribution unit(s)? No reset the tripped circuit breaker. This ends the procedure. Go to ″ map 0410: repair checkout ″ in the diagnostics information for multiple bus systems. Yes go to “step 1523-8”. Step 1523-8 are all the cables seate...

  • Page 125

    Step 1523-11 note: read the danger and caution notices under “safety notices” on page xi before continuing with this procedure. Perform the following: 1. Disconnect the ac power cable(s) from the power distribution unit that supplies power to the secondary i/o drawer. 2. Use a multimeter to measure ...

  • Page 126

    Step 1523-13 check internal drawer cabling from power distribution card to primary i/o backplane. See “primary i/o drawer internal cables” on page 483 in chapter 10. Disconnect the ac power cable from each power supply. Then replace the following components in the secondary i/o drawer, one at a time...

  • Page 127

    Step 1523-16 note: read the danger and caution notices under “safety notices” on page xi before continuing with this procedure. Perform the following: 1. Disconnect the mainline ac power cable from the customer’s ac power outlet. 2. Use a multimeter to measure the ac voltage at the customer’s ac pow...

  • Page 128

    Step 1524-2 1. Turn off the power. 2. Disconnect the ac power cables (dc power cables in a dc-powered system) from the cec drawer. 3. Remove cec power supply 2 (if present) or cooling unit. 4. Reconnect the ac power cable (dc power cable in a dc-powered system) to the cec power supply 1. 5. Turn on ...

  • Page 129

    This ends the procedure. Go to ″ map 410: repair checkout ″ in the rs/6000 and eserver pseries diagnostics information for multiple bus systems. Yes go to “step 1524-5”. Step 1524-5 1. Turn off the power. 2. Reinstall cec power supply 1 if it was removed in “step 1524-4” on page 110 or replace the o...

  • Page 130

    4. Reconnect the ac power cables (dc power cables in a dc-powered system) to the cec drawer. 5. Turn on the power. Is the error code 1011 1c0x displayed? No go to “step 1524-8”. Yes the last card you installed is defective. Replace the last card you installed.This ends the procedure. Go to ″ map 410...

  • Page 131

    Map 1540: minimum configuration this map is used to locate defective frus not found by normal diagnostics. For this procedure, diagnostics are run on a minimally configured system. If a failure is detected on the minimally configured system, the remaining frus are exchanged one at a time until the f...

  • Page 132

    Step 1540-1 1. Ensure that the diagnostics and the operating system are shut down. 2. Turn off the power. 3. Select slow boot mode (select disable fast boot) on the system power control menu from the service processor main menu. 4. Turn on the power to boot standalone diagnostics from cd. Does the p...

  • Page 133

    Use the following table to locate, if possible, the error code that sent you to minimum configuration: note: x = indicates any character (6 to f) associated with this code. First four characters second four characters 406x 0009 00a1 00a3 00a6 00a7 ______________ ______________ 450x 244c or 460x 244d...

  • Page 134

    Use the following table to locate, if possible, the checkpoint that sent you to minimum configuration: checkpoint checkpoint checkpoint 91ff 94b2 9503 9380 94bb 9504 94b0 9501 9505 94b1 9502 9506 did you find the error code or checkpoint that sent you here in the above tables or did the action that ...

  • Page 135

    Step 1540-5 1. Turn off the power. 2. Disconnect the ac power cable(s) from the front of the cec drawer. 3. If the system has a one-way processor card with memory dimms installed, record the dimm locations and remove all the memory dimms except the ones in slots 1 and 8–pair a. If a memory riser car...

  • Page 136

    Step 1540-6 1. Turn off the power. 2. Disconnect the ac power cable from the cec drawer. 3. Replace the items in the following list, one at a time. A. Memory dimms quad a on memory riser card 1, if present, with new or previously removed dimms b. Memory riser card (location: u1.1-p1-m1), if present,...

  • Page 137

    Step 1540-8 1. Turn off the power. 2. Disconnect the ac power cable from the cec drawer. 3. Reinsert the cards in the following list one at a time. Continue to reinsert cards in the list until you have reinserted all the cards in the list. A. Memory dimms in quads b in memory riser card 1 if previou...

  • Page 138

    Step 1540-9 have all the cards in the list in “step 1540-8” on page 119 been replaced with new or original cards? No go to “step 1540-8” on page 119. Yes go to “step 1540-10”. Step 1540-10 the system stopped with the please define system console prompt appearing on the system console. Standalone dia...

  • Page 139

    Step 1540-11 you were directed here because the defect seems to be related to the i/o system. Select fast boot mode (select enable fast boot) on the system power control menu from the service processor main menu. Look at the rear of the cec drawer and locate the rio cable connected to port 1. Refer ...

  • Page 140

    9. Use the display configuration and resource list to list all attached devices and adapters (refer to the diagnostics information for multiple bus systems if necessary). 10. Check that all attached devices and adapters are listed. Did the please define the system console screen display and are all ...

  • Page 141

    Step 1540-14 the primary i/o drawer is the only remaining i/o drawer connected to the cec drawer. 1. Turn on the power to boot standalone diagnostics from cd. 2. If the please define system console screen is displayed, follow directions to select the system console. 3. Use the display configuration ...

  • Page 142

    Step 1540-15 perform the following to deconfigure the primary i/o drawer: 1. Turn off the power. 2. If you have not already done so, reset the service processor settings with the instructions in step 6 on page 113. Then return here and continue. 3. Exit the service processor menus, and remove the ac...

  • Page 143

    Step 1540-18 1. If it is not already off, turn power off. 2. Remove all adapters from slots 1, 2, 3, and 4 that are not attached to the boot device. 3. Label and record the location of any cables attached to the adapters. 4. Record the slot number of the adapters. 5. Turn on the power to boot standa...

  • Page 144

    Step 1540-20 1. If it is not already off, turn off the power. 2. Remove all adapters from slots 10, 11, 12, 13, and 14 that are not attached to the boot device. 3. Label and record the location of any cables attached to the adapters. 4. Record the slot number of the adapters. 5. Turn on the power to...

  • Page 145

    Step 1540-21 the problem is with one of the adapter cards or devices that was removed or disconnected from the primary i/o drawer. 1. Turn off the power. 2. Reinstall one adapter or device that was removed. Use the original adapter cards in their original slots when reinstalling adapters. 3. Turn on...

  • Page 146

    Step 1540-22 replace the adapter or device you just installed with a new adapter or device and retry the boot to standalone diagnostics from cd. 1. If the please define system console screen is displayed, follow directions to select the system console. 2. Use the display configuration and resource l...

  • Page 147

    Step 1540-23 1. Turn off the power. 2. Disconnect the i/o drawer ac power cables. 3. Replace the parts in the list below one at a time. A. Primary i/o drawer backplane b. Boot device c. Rio adapter card d. Power supply and redundant power supply (if present) e. Fan controller card f. Power distribut...

  • Page 148

    Step 1540-24 1. Turn off the power. 2. The item just replaced fixed the problem. 3. If a display adapter with keyboard and mouse were used, reinstall the display adapter card, keyboard, and mouse. 4. Reconnect the diskette drive cable to the primary i/o drawer backplane. 5. Connect all the boot devi...

  • Page 149

    Step 1540-26 connect ac power to the secondary i/o drawer. Step 1540-27 are there any adapters in slots 1, 2, 3, or 4? No go to “step 1540-28”. Yes go to “step 1540-30” on page 132. Step 1540-28 are there any adapters in slots 5, 6, 7, 8 or 9? No go to “step 1540-29”. Yes go to “step 1540-31” on pag...

  • Page 150

    Step 1540-30 1. If it is not already off, turn off the power. 2. Remove all adapters from slots 1, 2, 3, and 4 that are not attached to the boot device. 3. Label and record the location of any cables attached to the adapters. 4. Record the slot number of the adapters. 5. Turn on the power to boot st...

  • Page 151

    Step 1540-32 1. If it is not already off, turn off the power. 2. Remove all adapters from slots 10, 11, 12, 13, and 14 that are not attached to the boot device. 3. Label and record the location of any cables attached to the adapters. 4. Record the slot number of the adapters. 5. Turn on the power to...

  • Page 152

    Step 1540-34 replace the adapter or device that is causing the please define system console screen to not be displayed or all attached devices and adapters to not be listed with a new adapter. 1. Turn on power and boot standalone diagnostics from cd. 2. If the please define system console screen is ...

  • Page 153

    Step 1540-35 1. Turn off the power. 2. Disconnect the i/o drawer ac power cables. 3. Replace the remaining parts (listed below) in this drawer, one at a time. A. Secondary i/o drawer backplane b. Rio adapter card c. Secondary drawer i/o operator panel d. Fan controller card e. Power supply and redun...

  • Page 154

    Step 1540-37 the primary i/o drawer is the only i/o drawer that was connected to the cec drawer. Perform the following steps to isolate a faulty rio cable: note: before continuing, check the cabling from the cec drawer to i/o drawer(s) to ensure that the system is cabled correctly. Refer to ″ cablin...

  • Page 155: Chapter 4. Checkpoints

    Chapter 4. Checkpoints checkpoints display on the primary i/o drawer operator panel while the system is powering on and going through the initial program load (ipl). This chapter explains the ipl flow of the system and provides a table that lists checkpoints that you might see in the primary i/o dra...

  • Page 156

    The following table outlines the ipl phases from power-on to the aix login prompt, matching the phases to corresponding operator-panel checkpoints for a typical system boot. Also listed are the approximate boot times for each phase, along with their dependencies for each phase. Note: the table below...

  • Page 157

    Checkpoints enable users and service personnel to know what the server is doing, with some detail, as it initializes. These checkpoints are not intended to be error indicators, but in some cases a server could hang at one of the checkpoints without displaying an 8-character error code. It is for the...

  • Page 158

    Service processor checkpoints service processor checkpoints are in the range 8xxx to bxxx. Ok in the primary i/o drawer’s operator panel indicates successful service processor testing and initialization. Firmware checkpoints are listed in “firmware checkpoints” on page 147. Note: a spinning (or twir...

  • Page 159

    Table 1. Service processor checkpoints (continued) checkpoint description action/ possible failing fru 81xx load code into dram from vdasd (where xx = number of loads) see note 1 on page 144 81fe load service processor operating system see note 1 on page 144 81ff start service processor operating sy...

  • Page 160

    Table 1. Service processor checkpoints (continued) checkpoint description action/ possible failing fru 9081 start sc vpd data collection see note 1 on page 144 9082 i2c/spcn vpd data collection see note 1 on page 144 9083 end sc vpd data collection see note 1 on page 144 9084 end i2c vpd data collec...

  • Page 161

    Table 1. Service processor checkpoints (continued) checkpoint description action/ possible failing fru 9184 firmware image being loaded into service processor’s control storage during firmware update. 1. Remove, then reapply power to the system. If the service processor enters recovery mode, (indica...

  • Page 162

    Table 1. Service processor checkpoints (continued) checkpoint description action/ possible failing fru a809 flash erase start see note 1 a80a flash erase end see note 1 a80b reserved; not used see note 1 a80c reserved; not used see note 1 a80d reserved; not used see note 1 a80e reserved; not used se...

  • Page 163

    C. If the same hang occurs with the new diskettes, replace the following frus one at a time in this order: 1) diskette drive 2) i/o backplane in the primary i/o drawer d. If this procedure does not fix the problem, call service support. Chapter 4. Checkpoints 145.

  • Page 164

    4. The service processor was unable to configure the modem(s) attached to the serial port(s). Do the following: a. Check the modem, modem cable, and serial port for loose or unconnected cables. Reset the service processor using the pinhole reset switch on the primary i/o drawer operator panel. B. If...

  • Page 165

    Firmware checkpoints firmware uses checkpoints (progress codes) in the range of exxx to efff. These checkpoints occur during system startup and can be useful in diagnosing certain problems. Service processor checkpoints are listed in “service processor checkpoints” on page 140. If you replace frus a...

  • Page 166

    Table 2. Firmware checkpoints checkpoint description action/ possible failing fru e100 reserved see the note on 139. E101 create rtas node see the note on page 139. E102 load/init rtas see the note on page 139. E105 transfer control to operating system (normal boot). See “boot problems and concerns”...

  • Page 167

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e152 probing for adapter fcode, evaluate if present follow the repair action listed for checkpoint e151. E153 end adapter fcode, probe/evaluate see the note on page 139. E154 create pci bridge node follow t...

  • Page 168

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e174 establishing host connection if the system is not connected to an active network or if the target server is inaccessible (this can also result from incorrect ip parameters being supplied), the system w...

  • Page 169

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e193 initialize super i/o see the note on page 139. E196 probe isa bus see the note on page 139. E199 reboot after flash try to boot system a second time. If this does not work, replace the primary i/o back...

  • Page 170

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e1dc dynamic console selection. If a console is attached but nothing is displayed on it, follow the steps associated with ″ all display problems ″ in the entry map tables. If selection screen(s) can be seen...

  • Page 171

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e1f3 privileged-access password prompt prompt should be visible on the system console. If a console is attached but nothing is displayed on it, go to the “entry map” on page 75 with the symptom ″ all displa...

  • Page 172

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e1fd the operator panel will alternate between the code e1fd and another exxx code, where exxx is the point at which the error occurred. Checkpoint e1fd indicates that an error has occurred during system st...

  • Page 173

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e440 validate nvram, initialize partitions as needed 1. Verify that the system firmware levels are at the current release levels. Update as necessary. 2. Replace primary i/o backplane if problem persists. S...

  • Page 174

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e5xy (e511 - e5ff) where x is not equal to 0, and y is not equal to 0. Configure remote i/o subsystem components the e5xy (e511 to e5ff) codes are reserved for activities relating to configuration or testin...

  • Page 175

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e604 ssa pci adapter bist and subsequent posts have completed successfully. Replace the adapter. See “checkpoint and error code index” on page 165 for location code information related to this error. E605 s...

  • Page 176

    Table 2. Firmware checkpoints (continued) checkpoint description action/ possible failing fru e8xx rtas initialization problem. Call for support. Eaa1 probe pci-pci bridge. Follow the repair actions for checkpoint e151. Note: if you receive a four-digit code in the range of e1xx to efff that is not ...

  • Page 177

    Boot problems and concerns depending on the boot device, a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device. This is particularly true for tape and network boot attempts. If booting from cd-rom or tape, watch for activ...

  • Page 178

    Step 3 try to boot and run standalone diagnostics against the system, particularly against the intended boot device. If diagnostics boot successfully: 1. Go to the task selection menu and select display configuration and resource list. If the intended boot device is not listed, go to ″ map 0290: mis...

  • Page 179

    Step 4 it is possible that another installed adapter is causing the problem. Do the following: 1. Remove all installed adapters except the one the cd-rom drive is attached to and the one used for the console. 2. Try to boot the standalone diagnostics again. 3. If unable to load standalone diagnostic...

  • Page 180

    162 service guide.

  • Page 181

    Chapter 5. Error code to fru index attention: start your activity in this chapter by going to “checkpoint and error code index” on page 165. In this section, you may be asked to perform additional isolation procedures before looking up the actions for a 4-character checkpoint or 8-character error co...

  • Page 182

    Ipl process in which the drawer number may appear to be out of range. For example, if there is one i/o drawer in the system and one is added, it may temporarily be assigned a drawer number of 3 or greater. The drawer numbers are reallocated and finalized during the latter stages of the boot process....

  • Page 183

    Checkpoint and error code index the following table is an index to the checkpoints or error codes that you may receive to help diagnose a failure. Locate the code you received, and follow the instructions to determine your next step. Checkpoint or error code what you should do 0000 xxxx operator pan...

  • Page 184

    Performing slow boot on this system, the error code displayed in the operator panel may not indicate the root cause of the problem. To fully analyze all of the available information, perform the following steps before doing a hardware repair or replacement: 1. Record the 8-character error code (and ...

  • Page 185

    Memory-related error codes you have been directed here because you have an 8-character error code that indicates a problem with system memory. This section will help you isolate to the failing fru. V if the location code or the service action calls out one dimm: 1. Replace the memory dimm. 2. Replac...

  • Page 186

    Operator panel error codes attention: if you replace frus or perform an action and the problem is still not corrected, go to “map 1540: minimum configuration” on page 113 unless otherwise indicated in the tables. If you replace frus and the problem is corrected, go to ″ map 410: repair checkout ″ in...

  • Page 187

    Spcn error codes attention: if a power supply or fan is hot-swapped, wait five minutes, then recheck the aix error log. If the system has to be shut down to replace a power supply or fan, reboot the system, wait five minutes after the aix login prompt appears, then recheck the aix error log. If the ...

  • Page 188

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 1516 swapped power supply and cooling unit or missing power supply 1 1. Verify correct installation of primary power supply and cooling unit 2. Primary i/o power supply 1 location: u0.1-v1 1011 1520 power ...

  • Page 189

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 1622 cec regulator 2 non-power fault 1. Processor card location: u1.1-p1-c1 2. Primary i/o backplane location: u0.1-p1 1011 1623 cec regulator 2 domain fault processor card location: u1.1-p1-c1 1011 1910 p...

  • Page 190

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 1922 power supply 2 non-power fault 1. Cec drawer power supply 2 location: u1.1-v2 2. Primary i/o backplane location: u0.1-p1 1011 1923 power supply 2 domain fault 1. Cec drawer power supply 2 location: u1...

  • Page 191

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 1b05 1.8v loading 1. Replace power supply 1 location: u0.1-v1 2. If power supply 2 is present (no cooling unit), use removed power supply 1 to replace power supply 2 3. Primary i/o backplane location: u0.1...

  • Page 192

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 2601 pgood fault primary i/o backplane location: u0.1-p1 1011 2602 power domain fault in cec drawer 1. Verify that the v/s comm cable is properly connected 2. Cec drawer power supply locations: u1.1-v1 u1....

  • Page 193

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 2611 regulator fault 1. Verify that the vscomm cable is functioning and properly installed. 2. Replace the primary i/o drawer backplane location: u0.1-p1. 1011 2612 spcn problem 1. Verify that the vscomm c...

  • Page 194

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 3116 primary i/o drawer fan controller fault 1. Primary i/o drawer fan controller card location: u0.1-x2 2. Primary i/o backplane location: u0.1-p1 1011 3117 cec drawer fan controller fault 1. Cec drawer f...

  • Page 195

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 7640 slow i/o drawer fan 4 1. Fan 4 location: u0.1-f4 2. Primary fan controller location: u0.1-x2 3. Power distribution card location: u0.1-x1 1011 7641 missing i/o drawer fan 4 fan 4 location: u0.1-f4 101...

  • Page 196

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 7711 missing cec fan 1 1. Check the cabling to fan 1 location: u1.1-f1. If no problem is found with the cabling, replace the fan. Note: if the primary i/o drawer planar has been replaced recently, verify t...

  • Page 197

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 7760 slow fan in cec drawer power supply 2 1. Cec drawer power supply 2 location: u1.1-v2 2. Cec fan controller location: u1.1-x2 3. Power distribution card location: u1.1-x1 1011 7761 missing fan 6 in cec...

  • Page 198

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 8404 processor unit vpd mismatch 1. Processor card location: u1.1–p1–c1 2. Primary i/o backplane location: u0.1–p1 1011 8409 vpd for processor card 1. Ensure that the processor assembly(s) are the correct ...

  • Page 199

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 8431 frame id error 1. Check cabling 2. Set the i/o type to 85. See power control network utilities menu on page 389. 3. Primary i/o backplane location: u0.1-p1 1011 8441 internal spcn error in a drawer 1....

  • Page 200

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1011 9103 download initialize timeout primary i/o backplane location: u0.1-p1 1011 9104 download completion timeout primary i/o backplane location: u0.1-p1 1011 9105 load damaged timeout primary i/o backplane l...

  • Page 201

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1021 1516 power supply 1 missing or swapped power supply and cooling unit 1. Verify correct installation of primary power supply and cooling unit 2. Secondary i/o power supply 1 location: u0.2-v1 1021 1520 powe...

  • Page 202

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1021 1b03 3.3v loading 1. Replace power supply 1 location: u0.2-v1 2. If power supply 2 is present (no cooling unit), use removed power supply 1 to replace power supply 2 3. Secondary i/o backplane location: u0...

  • Page 203

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1021 2603 power domain fault in secondary i/o drawer 1. Secondary i/o drawer power supply locations: u0.2-v1 u0.2-v2 2. Secondary i/o backplane location: u0.2-p1 1021 2612 spcn problem secondary i/o backplane l...

  • Page 204

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1021 7610 slow i/o drawer fan 1 1. Fan 1 location: u0.2-f1 2. Secondary fan controller location u0.2-x2 3. Power distribution card location u0.2-x1 1021 7611 missing i/o drawer fan 1 fan 1 location: u0.2-f1 102...

  • Page 205

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1021 7661 missing fan 6 in power supply 2 i/o drawer power supply 2 location: u0.2-v2 1021 7690 slow secondary i/o drawer fan 9 in cooling unit 1. Fan 9 (cooling unit) location: u0.2-f9 2. Secondary fan control...

  • Page 206

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1021 9021 spcn temporary internal error information message 1021 9022 secondary i/o drawer not present check cabling 1021 9023 secondary i/o drawer present but off information message 1021 902d secondary i/o dr...

  • Page 207

    Table 4. Spcn error codes (continued) error code description action/ possible failing fru 1021 c62e polling error 1. Cabling fault 2. Secondary i/o backplane location: u0.2-p1 3. Primary i/o backplane location: u0.1-p1 chapter 5. Error code to fru index 189.

  • Page 208

    Firmware error codes attention: if you replace frus or perform an action and the problem is still not corrected, go to “map 1540: minimum configuration” on page 113 unless otherwise indicated in the tables. If you replace frus and the problem is corrected, go to ″ map 410: repair checkout ″ in the r...

  • Page 209

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 203w 0xyz remote i/o (rio) configuration warning. This code indicates that an rio configuration was detected that does not result in complete loops. The system continues to boot, however, performance or re...

  • Page 210

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 20a8 0002 cannot get gateway ip address refer to table 2 on page 148 using code e174. 20a8 0003 cannot get server hardware address refer to table 2 on page 148 using code e174. 20a8 0004 bootup failed refe...

  • Page 211

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 20ee 0006 no recognized scsi adapter present this warning occurs when the selected sms function cannot locate any scsi adapter supported by the function. If a supported scsi adapter is installed: 1. Replac...

  • Page 212

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 20ee 000c pointer to the operating system not found in non-volatile storage. Values normally found in non-volatile storage that point to the location of an operating system were not found. This can happen ...

  • Page 213

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 20fb 0020 invalid spcn configuration table flag before spcn table update 1. Check rio cable connections 2. Clear nvram and retry 3. Check for system firmware update 4. Replace primary i/o drawer backplane ...

  • Page 214

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 20fb 003a failure to read i/o drawer spcn address 1. Check rio cable connections 2. Check for system firmware update 3. Replace rio card assembly 4. Replace i/o backplane if not already replaced (location ...

  • Page 215

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 20fc 0020 failed to retrieve power, package, cooling vpd via spcn for the corresponding drawer. Service processor mailbox failed to get vpd 1. Check rio cable connection 2. Check for service processor firm...

  • Page 216

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 2100 0001 unsupported scsi bus mode before replacing any system components, refer to the notes in error code 21a0 0xxx. 1. Disconnect the scsi cable from the scsi controller the location code identifies an...

  • Page 217

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 2100 0002 unsupported scsi bus mode - high voltage differential before eplacing any system components, refer to the notes in error code 21a0 0xxx. 1. Disconnect the scsi cable from the scsi controller the ...

  • Page 218

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 2100 0004 cannot determine scsi bus mode before eplacing any system components, refer to the notes in error code 21a0 0xxx. 1. Disconnect the scsi cable from the scsi controller the location code identifie...

  • Page 219

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 21a0 0001 scsi dasd - test unit ready failed - hardware error note: 1. Before replacing any system components: a. Ensure that the controller and each device on the scsi bus is assigned a unique scsi id. B....

  • Page 220

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 21e0 0002 scsi tape - test unit ready failed - sense data available before replacing any system components, refer to the notes in error code 21a0 0001. 1. Replace the media. 2. Replace the scsi device. 21e...

  • Page 221

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 21ee 0002 undetermined scsi device type - test unit ready failed - sense data available before replacing any system components, refer to the notes in error code 21a0 0001. 1. Replace the media (removable m...

  • Page 222

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 21f2 0003 scsi read/write optical - send diagnostic failed- sense data available before replacing any system components, refer to the notes in error code 21a0 0001. Replace the scsi device. 21f2 0004 scsi ...

  • Page 223

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 25a8 0xxx nvram problems errors reported against nvram can be caused by low battery voltage and (more rarely) power outages that occur during normal system usage. With the exception of the 25a80000 error, ...

  • Page 224

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 25a8 0998 nvramrc script evaluation error - command line execution error execution of a command line within the nvram configuration variable “nvramrc” (script) resulted in a “throw” being executed. This sc...

  • Page 225

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 25cy y001 dimm is not supported replace unsupported dimm(s). Note that dimms are in groups (2, 4, 8, 16 or 32 dimms) but you may only receive an error for a single dimm. Verify that all dimms in the group ...

  • Page 226

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 25cy y002 dimm failure if one dimm is called out: 1. Replace the dimm. 2. Replace the dimm group. 3. Replace the memory riser card. If more than one dimm is called out, go to the memory configuration/decon...

  • Page 227

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 2602 0001 invalid pci adapter vendor id 1. Move adapter to another slot (behind a different pci bus). 2. Check for available firmware updates for adapter. Apply update if available. 3. Run aix diagnostics ...

  • Page 228

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 2602 0007 failed to allocate bus resources to pci adapter 1. Move adapter to another slot (behind a different pci bus). 2. Check for available firmware updates for adapter. Apply update if available. 3. Ru...

  • Page 229

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 2803 0001 rtc not updating - rtc initialization required errors reported against the real-time clock can be caused by low battery voltage and (more rarely) power outages that occur during normal system usa...

  • Page 230

    Table 5. Firmware error codes. (continued) error code description action/ possible failing fru 2b2x xx11 processor is manually disabled use the service processor menus to re-enable the processor and reboot the system 2b20 0022 processor is deconfigured by the system 1. Replace the processor card. Lo...

  • Page 231

    Service processor error codes attention: follow the procedure defined in the “checkpoint and error code index” on page 165. If you replace frus or perform an action and the problem is still not corrected, go to “map 1540: minimum configuration” on page 113 unless otherwise indicated in the tables. I...

  • Page 232

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4066 00a6 scan interface basic assurance tests detected no usable memory 1. Ensure that memory dimms and cards are properly installed 2. Go to service processor memory configuration/deconfiguratio...

  • Page 233

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4066 0114 scan interface basic assurance tests detected memory dimm fault memory dimm location: u1.1-p1-m2.4 4066 011d scan interface basic assurance tests detected memory dimm fault memory dimm l...

  • Page 234

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4066 020e scan interface basic assurance tests detected memory pair a fault memory pair a location: u1.1-p1-m1.1 x2 4066 0211 scan interface basic assurance tests detected memory dimm fault memory...

  • Page 235

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4066 0301 scan interface basic assurance tests detected memory dimm fault memory dimm location: u1.1-p1-c1-m8 4066 0302 scan interface basic assurance tests detected memory dimm fault memory dimm ...

  • Page 236

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4066 31ff scan interface basic assurance tests detected rio port fault processor card location: u1.1-p1-c1 4066 3200 scan interface basic assurance tests detected primary i/o drawer fault go to “m...

  • Page 237

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4067 00a0 6xx bus processor runtime diagnostics detected service processor firmware fault update system firmware 4067 00a1 6xx bus processor runtime diagnostics detected system firmware fault 1. C...

  • Page 238

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4067 00b7 6xx bus processor runtime diagnostics detected insufficient hardware resources to continue ipl this error code appears after the initial testing by the service processor firmware on the ...

  • Page 239

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4067 0122 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm location: u1.1-p1-m2.5 4067 0123 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm...

  • Page 240

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4067 0204 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm location: u1.1-p1-m1.2 4067 020d 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm...

  • Page 241

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4067 0233 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm location: u1.1-p1-m1.10 4067 0234 6xx bus processor runtime diagnostics detected memory dimm fault memory dim...

  • Page 242

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4067 0331 6xx bus processor runtime diagnostics detected memory dimm fault memory dimm location: u1.1-p1-c1-m5 4067 0332 6xx bus processor runtime diagnostics detected memory dimm fault memory dim...

  • Page 243

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4067 3282 6xx bus processor runtime diagnostics detected primary rio port 1 fault 1. Check rio cable location: u0.1-p1.1/q2 2. Primary rio adapter location: u0.1-p1.1 4067 3283 6xx bus processor r...

  • Page 244

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4068 00a3 other bus processor runtime diagnostics detected memory plugging fault all pluggable memory. Go to “map 1540: minimum configuration” on page 113 and run cec drawer minimum configuration ...

  • Page 245

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4068 0102 other bus processor runtime diagnostics detected memory dimm fault memory dimm location: u1.1-p1-m2.1 4068 0103 other bus processor runtime diagnostics detected memory dimm fault memory ...

  • Page 246

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4068 0132 other bus processor runtime diagnostics detected memory dimm fault memory dimm location: u1.1-p1-m2.7 4068 0133 other bus processor runtime diagnostics detected memory dimm fault memory ...

  • Page 247

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4068 0213 other bus processor runtime diagnostics detected memory dimm fault memory dimm location: u1.1-p1-m1.14 4068 0214 other bus processor runtime diagnostics detected memory dimm fault memory...

  • Page 248

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4068 0300 other bus processor runtime diagnostics detected processor card fault processor card location: u1.1-p1-c1 4068 0301 other bus processor runtime diagnostics detected memory dimm fault mem...

  • Page 249

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4068 3101 other bus processor runtime diagnostics detected rio port 0 fault 1. Processor card location: u1.1-p1-c1 2. Cec drawer backplane location: u1.1-p1 4068 3102 other bus processor runtime d...

  • Page 250

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4068 3286 other bus processor runtime diagnostics detected pci controller phb2 fault 1. Rio adapter location: u0.1-p1.1 2. Primary i/o backplane location: u0.1-p1 4069 0001 memory test detected ce...

  • Page 251

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4069 00a6 memory test detected no usable memory 1. Ensure that memory dimms and cards are properly installed 2. Go to service processor memory configuration/deconfiguration menu to verify memory d...

  • Page 252

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4069 011d memory test detected memory dimm fault memory dimm location: u1.1-p1-m2.3 x4 4069 0121 memory test detected memory dimm fault memory dimm location: u1.1-p1-m2.11 4069 0122 memory test de...

  • Page 253

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4069 0211 memory test detected memory dimm fault memory dimm location: u1.1-p1-m1.13 4069 0212 memory test detected memory dimm fault memory dimm location: u1.1-p1-m1.3 4069 0213 memory test detec...

  • Page 254

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4069 030d memory test detected memory dimm fault memory dimm location: u1.1-p1-c1-m1 x2 4069 0311 memory test detected memory dimm fault memory dimm location: u1.1-p1-c1-m7 4069 0312 memory test d...

  • Page 255

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4069 3201 memory test detected primary i/o backplane fault primary i/o backplane location: u0.1-p1 4069 3280 memory test detected primary rio adapter fault primary rio adapter location: u0.1-p1.1 ...

  • Page 256

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406a 00a2 self test detected service processor firmware (processor runtime diagnostics) fault check for system firmware update 406a 00a3 self test detected memory plugging fault all pluggable memo...

  • Page 257

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406a 0104 self test detected memory dimm fault memory dimm location: u1.1-p1-m2.2 406a 010d self test detected memory dimm fault memory dimm location: u1.1-p1-m2.1 x4 406a 0111 self test detected ...

  • Page 258

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406a 0201 self test detected memory dimm fault memory dimm location: u1.1-p1-m1.15 406a 0202 self test detected memory dimm fault memory dimm location: u1.1-p1-m1.1 406a 0203 self test detected me...

  • Page 259

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406a 02ff self test detected memory on riser card fault memory failure on riser card 1 that cannot be automatically isolated. Go to “map 1540: minimum configuration” on page 113, and run cec drawe...

  • Page 260

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406a 3102 self test detected rio port 1 fault 1. Processor card location: u1.1-p1-c1 2. Cec drawer backplane location: u1.1-p1 406a 3121 self test detected rio cable on port 0 fault rio cable on p...

  • Page 261

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406b 0009 wire test detected memory fault all memory locations: u1.1-p1-c1 u1.1-p1-m1 u1.1-p1-m2. Go to “map 1540: minimum configuration” on page 113 and run cec drawer minimum configuration to is...

  • Page 262

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406b 00b7 wire test detected insufficient hardware resources to continue ipl this error code appears after the initial testing by the service processor firmware on the cec was completed correctly,...

  • Page 263

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406b 0132 wire test detected memory dimm fault memory dimm location: u1.1-p1-m2.7 406b 0133 wire test detected memory dimm fault memory dimm location: u1.1-p1-m2.10 406b 0134 wire test detected me...

  • Page 264

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406b 0223 wire test detected memory dimm fault memory dimm location: u1.1-p1-m1.12 406b 0224 wire test detected memory dimm fault memory dimm location: u1.1-p1-m1.6 406b 022d wire test detected me...

  • Page 265

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406b 0331 wire test detected memory dimm fault memory dimm location: u1.1-p1-c1-m5 406b 0332 wire test detected memory dimm fault memory dimm location: u1.1-p1-c1-m4 406b 033d wire test detected m...

  • Page 266

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406b 3284 wire test detected pci controller phb0 fault 1. Rio adapter location: u0.1-p1.1 2. Primary i/o backplane location: u0.1-p1 406b 3285 wire test detected pci controller phb1 fault 1. Rio a...

  • Page 267

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406c 00a6 ipl test detected no usable memory 1. Ensure that memory dimms and cards are properly installed. 2. Go to service processor memory configuration/deconfiguration menu to verify memory dim...

  • Page 268

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406c 011d ipl test detected memory dimm fault memory dimm location: u1.1-p1-m2.3 x4 406c 0121 ipl test detected memory dimm fault memory dimm location: u1.1-p1-m2.11 406c 0122 ipl test detected me...

  • Page 269

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406c 0211 ipl test detected memory dimm fault memory dimm location: u1.1-p1-m1.13 406c 0212 ipl test detected memory dimm fault memory dimm location: u1.1-p1-m1.3 406c 0213 ipl test detected memor...

  • Page 270

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406c 0300 ipl test detected processor card fault processor card location: u1.1-p1-c1 note: if this error occurs on a model 6h0, first verify that the correct type of processor card is installed in...

  • Page 271

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406c 3102 ipl detected rio port 1 fault 1. Processor card location: u1.1-p1-c1 2. Cec drawer backplane location: u1.1-p1 406c 3121 ipl detected rio cable on port 0 fault rio cable on port 0 locati...

  • Page 272

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406d 0009 attention handler detected memory fault all memory locations: u1.1-p1-c1 u1.1-p1-m1 u1.1-p1-m2. Go to “map 1540: minimum configuration” on page 113 and run cec drawer minimum configurati...

  • Page 273

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406d 00b7 attention handler detected insufficient hardware resources to continue ipl this error code appears after the initial testing by the service processor firmware on the cec was completed co...

  • Page 274

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406d 0132 attention handler detected memory dimm fault memory dimm location: u1.1-p1-m2.7 406d 0133 attention handler detected memory dimm fault memory dimm location: u1.1-p1-m2.10 406d 0134 atten...

  • Page 275

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406d 0223 attention handler detected memory dimm fault memory dimm location: u1.1-p1-m1.12 406d 0224 attention handler detected memory dimm fault memory dimm location: u1.1-p1-m1.6 406d 022d atten...

  • Page 276

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406d 0331 attention handler detected memory dimm fault memory dimm location: u1.1-p1-c1-m5 406d 0332 attention handler detected memory dimm fault memory dimm location: u1.1-p1-c1-m4 406d 033d atte...

  • Page 277

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406d 3284 attention handler detected pci controller phb0 fault 1. Rio adapter location: u0.1-p1.1 2. Primary i/o backplane location: u0.1-p1 406d 3285 attention handler detected pci controller phb...

  • Page 278

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406e 00a6 scan control routine detected no usable memory 1. Ensure that memory dimms and cards are properly installed. 2. Go to service processor memory configuration/deconfiguration menu to verif...

  • Page 279

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406e 011d scan control routine detected memory dimm fault memory dimm location: u1.1-p1-m2.3 x4 406e 0121 scan control routine detected memory dimm fault memory dimm location: u1.1-p1-m2.11 406e 0...

  • Page 280

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406e 0211 scan control routine detected memory dimm fault memory dimm location: u1.1-p1-m1.13 406e 0212 scan control routine detected memory dimm fault memory dimm location: u1.1-p1-m1.3 406e 0213...

  • Page 281

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406e 030d scan control routine detected memory dimm fault memory dimm location: u1.1-p1-c1-m1 x2 406e 0311 scan control routine detected memory dimm fault memory dimm location: u1.1-p1-c1-m7 406e ...

  • Page 282

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406e 3201 scan control routine detected primary i/o backplane fault primary i/o backplane location: u0.1-p1 406e 3280 scan control routine detected primary rio adapter fault primary rio adapter lo...

  • Page 283

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406f 00a2 error code generation/logging detected service processor firmware (processor runtime diagnostics) fault check for system firmware update 406f 00a3 error code generation/logging detected ...

  • Page 284

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406f 0103 error code generation/logging detected memory dimm fault memory dimm location: u1.1-p1-m2.16 406f 0104 error code generation/logging detected memory dimm fault memory dimm location: u1.1...

  • Page 285

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406f 0200 scan control routine detected memory riser card fault memory riser card location: u1.1-p1-m1 406f 0201 error code generation/logging detected memory dimm fault memory dimm location: u1.1...

  • Page 286

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406f 023d error code generation/logging detected memory dimm fault memory dimm location: u1.1-p1-m1.7 x4 406f 02ff error code generation/logging detected memory on riser card fault memory failure ...

  • Page 287

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 406f 3102 error code generation/logging detected rio port 1 fault 1. Processor card location: u1.1-p1-c1 2. Cec drawer backplane location: u1.1-p1 406f 3121 error code generation/logging detected ...

  • Page 288

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4506 244e memory system and scan interface basic assurance tests detected 4w processor fault processor card location: u1.1-p1-c1 4506 244f memory system and scan interface basic assurance tests de...

  • Page 289

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4506 263d memory system and scan interface basic assurance tests detected dummy riser card fault dummy riser card locations: u1.1-p1-m1 u1.1-p1-m2 4506 2687 memory system and scan interface basic ...

  • Page 290

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4506 300c memory system and scan interface basic assurance tests detected 256mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4506 300d memory system and scan interface...

  • Page 291

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4507 244d memory system and 6xx bus processor runtime diagnostics detected 2w processor fault processor card location: u1.1-p1-c1 4507 244e memory system and 6xx bus processor runtime diagnostics ...

  • Page 292

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4507 25f2 6w processor card fault replace the processor card location: u1.1-p1-c1 4507 263d memory system and 6xx bus processor runtime diagnostics detected dummy riser card fault dummy riser card...

  • Page 293

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4507 300b memory system and 6xx bus processor runtime diagnostics detected 128mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4507 300c memory system and 6xx bus proce...

  • Page 294

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4508 244c memory system and other bus processor runtime diagnostics detected 1w processor fault processor card location: u1.1-p1-c1 4508 244d memory system and other bus processor runtime diagnost...

  • Page 295

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4508 25eb 2w processor card fault replace the processor card location: u1.1-p1-c1 4508 25f2 6w processor card fault replace the processor card location: u1.1-p1-c1 4508 263d memory system and othe...

  • Page 296

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4508 300b memory system and other bus processor runtime diagnostics detected 128mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4508 300c memory system and other bus p...

  • Page 297

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4509 244c memory system and memory test detected 1w processor fault processor card location: u1.1-p1-c1 4509 244d memory system and memory test detected 2w processor fault processor card location:...

  • Page 298

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4509 271d memory system and memory test detected secondary i/o backplane fault secondary i/o backplane location: u0.2-p1 4509 283a memory system and memory test detected cec backplane fault 1. Pro...

  • Page 299

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4509 300e memory system and memory test detected 512mb (unstacked) dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4509 301f memory system and memory test detected 128mb ...

  • Page 300

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450a 24a2 memory system and self test detected 2w processor fault processor card location: u1.1-p1-c1 450a 24a3 memory system and self test detected 4w processor fault processor card location: u1....

  • Page 301

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450a 288d memory system and self test detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ memory configuration/deco...

  • Page 302

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450a 303a memory system and self test detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 450a 51aa memory system and self test detected 645w ac power supply fau...

  • Page 303

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450b 25be memory system and wire test detected 4w processor card fault 4w processor card location: u1.1-p1-c1 450b 25bf memory system and wire test detected 6w processor card fault 6w processor ca...

  • Page 304

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450b 300a memory system and wire test detected 32mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 450b 300b memory system and wire test detected 128mb dimm fault memory...

  • Page 305

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450b 51ad memory system and wire test detected 595w dc power supply fault 595w dc power supply locations: u0.1-v1 u0.1-v2 450c 244c memory system and ipl detected 1w processor fault processor card...

  • Page 306

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450c 2687 memory system and ipl detected rio adapter fault rio adapter location: u0.1-p1.1 450c 271a memory system and ipl detected primary i/o backplane fault primary i/o backplane location: u0.1...

  • Page 307

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450c 300d memory system and ipl detected 512mb (stacked) dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 450c 300e memory system and ipl detected 512mb (unstacked) dimm f...

  • Page 308

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450d 248b memory system and attention handler detected primary i/o drawer operator panel operator panel location: u0.1-l1 450d 24a1 memory system and attention handler detected 1w processor fault ...

  • Page 309

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450d 285d memory system and attention handler detected fan controller card fault fan controller card locations: u0.1-x2 u1.1-x2 450d 288d memory system and attention handler detected memory riser ...

  • Page 310

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450d 303a memory system and attention handler detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 450d 51aa memory system and attention handler detected 645w ac ...

  • Page 311

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450e 25bd memory system and scan control routines detected 2w processor card fault 2w processor card location: u1.1-p1-c1 450e 25be memory system and scan control routines detected 4w processor ca...

  • Page 312

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450e 288d memory system and scan control routines detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ memory config...

  • Page 313

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450e 303a memory system and scan control routines detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 450e 51aa memory system and scan control routines detected ...

  • Page 314

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450f 24a4 memory system and error code generation/logging detected 6w processor fault processor card location: u1.1-p1-c1 450f 25bb memory system and error code generation/logging detected 1w proc...

  • Page 315

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450f 288d memory system and error code generation/logging detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ memor...

  • Page 316

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 450f 303a memory system and error code generation/logging detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 450f 51aa memory system and error code generation/l...

  • Page 317

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4606 24a4 i/o system and scan interface basic assurance tests detected 6w processor fault processor card location: u1.1-p1-c1 4606 25bb i/o system and scan interface basic assurance tests detected...

  • Page 318

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4606 288d i/o system and scan interface basic assurance tests detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ m...

  • Page 319

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4606 303a i/o system and scan interface basic assurance tests detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4606 51aa i/o system and scan interface basic a...

  • Page 320

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4607 24a4 i/o system and 6xx bus processor runtime diagnostics detected 6w processor fault processor card location: u1.1-p1-c1 4607 25bb i/o system and 6xx bus processor runtime diagnostics detect...

  • Page 321

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4607 288d i/o system and 6xx bus processor runtime diagnostics detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ ...

  • Page 322

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4607 303a i/o system and 6xx bus processor runtime diagnostics detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4607 51aa i/o system and 6xx bus processor run...

  • Page 323

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4608 24a4 i/o system and other bus processor runtime diagnostics detected 6w processor fault processor card location: u1.1-p1-c1 4608 25bb i/o system and other bus processor runtime diagnostics de...

  • Page 324

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4608 288d i/o system and other bus processor runtime diagnostics detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ...

  • Page 325

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4608 303a i/o system and other bus processor runtime diagnostics detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4608 51aa i/o system and other bus processor...

  • Page 326

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4609 25be i/o system and memory test detected 4w processor card fault 4w processor card location: u1.1-p1-c1 4609 25bf i/o system and memory test detected 6w processor card fault 6w processor card...

  • Page 327

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4609 300c i/o system and memory test detected 256mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4609 300d i/o system and memory test detected 512mb (stacked) dimm fau...

  • Page 328

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460a 244e i/o system and self test detected 4w processor fault processor card location: u1.1-p1-c1 460a 244f i/o system and self test detected 1w processor fault processor card location: u1.1-p1-c...

  • Page 329

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460a 288d i/o system and self test detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ memory configuration/deconfi...

  • Page 330

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460a 303a i/o system and self test detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 460a 51aa i/o system and self test detected 645w ac power supply fault 645...

  • Page 331

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460b 25be i/o system and wire test detected 4w processor card fault 4w processor card location: u1.1-p1-c1 460b 25bf i/o system and wire test detected 6w processor card fault 6w processor card loc...

  • Page 332

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460b 300c i/o system and wire test detected 256mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 460b 300d i/o system and wire test detected 512mb (stacked) dimm fault m...

  • Page 333

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460c 244e i/o system and ipl detected 4w 4m processor fault processor card location: u1.1-p1-c1 460c 244f i/o system and ipl detected 1w 2m processor fault processor card location: u1.1-p1-c1 460c...

  • Page 334

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460c 288d i/o system and ipl detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ memory configuration/deconfigurati...

  • Page 335

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460c 303a i/o system and ipl detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 460c 51aa i/o system and ipl detected 645w ac power supply fault 645w ac power s...

  • Page 336

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460d 25be i/o system and attention handler detected 4w processor card fault 4w processor card location: u1.1-p1-c1 460d 25bf i/o system and attention handler detected 6w processor card fault 6w pr...

  • Page 337

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460d 300c i/o system and attention handler detected 256mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 460d 300d i/o system and attention handler detected 512mb (stack...

  • Page 338

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460e 244e i/o system and scan control routines detected 4w processor fault processor card location: u1.1-p1-c1 460e 244f i/o system and scan control routines detected 1w processor fault processor ...

  • Page 339

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460e 288d i/o system and scan control routines detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ memory configura...

  • Page 340

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460e 303a i/o system and scan control routines detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 460e 51aa i/o system and scan control routines detected 645w a...

  • Page 341

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460f 24a4 i/o system and error code generation/logging detected 6w processor fault processor card location: u1.1-p1-c1 460f 25bb i/o system and error code generation/logging detected 1w processor ...

  • Page 342

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460f 288d i/o system and error code generation/logging detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ memory c...

  • Page 343

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 460f 303a i/o system and error code generation/logging detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 460f 51aa i/o system and error code generation/logging...

  • Page 344

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b26 24a4 processor system and scan interface basic assurance tests detected 6w processor fault processor card location: u1.1-p1-c1 4b26 25bb processor system and scan interface basic assurance te...

  • Page 345

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b26 288d processor system and scan interface basic assurance tests detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. S...

  • Page 346

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b26 303a processor system and scan interface basic assurance tests detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4b26 51aa processor system and scan inter...

  • Page 347

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b27 24a2 processor system and 6xx bus processor runtime diagnostics detected 2w processor fault processor card location: u1.1-p1-c1 4b27 24a3 processor system and 6xx bus processor runtime diagno...

  • Page 348

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b27 283a processor system and 6xx bus processor runtime diagnostics detected cec backplane fault 1. Processor card location: u1.1-p1-c1 2. Cec backplane location: u1.1-p1 4b27 285d processor syst...

  • Page 349

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b27 301f processor system and 6xx bus processor runtime diagnostics detected 128mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4b27 303a processor system and 6xx bus...

  • Page 350

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b28 24a2 processor system and other bus processor runtime diagnostics detected 2w processor fault processor card location: u1.1-p1-c1 4b28 24a3 processor system and other bus processor runtime di...

  • Page 351

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b28 283a processor system and other bus processor runtime diagnostics detected cec backplane fault 1. Processor card location: u1.1-p1-c1 2. Cec backplane location: u1.1-p1 4b28 285d processor sy...

  • Page 352

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b28 301f processor system and other bus processor runtime diagnostics detected 128mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4b28 303a processor system and other...

  • Page 353

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b29 25bb processor system and memory test detected 1w processor card fault 1w processor card location: u1.1-p1-c1 4b29 25bd processor system and memory test detected 2w processor card fault 2w pr...

  • Page 354

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b29 288d processor system and memory test detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ memory configuration...

  • Page 355

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b29 303a processor system and memory test detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4b29 51aa processor system and memory test detected 645w ac power ...

  • Page 356

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2a 25bd processor system and self test detected 2w processor card fault 2w processor card location: u1.1-p1-c1 4b2a 25be processor system and self test detected 4w processor card fault 4w proces...

  • Page 357

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2a 288d processor system and self test detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ memory configuration/d...

  • Page 358

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2a 303a processor system and self test detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4b2a 51aa processor system and self test detected 645w ac power supp...

  • Page 359

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2b 25be processor system and wire test detected 4w processor card fault 4w processor card location: u1.1-p1-c1 4b2b 25bf processor system and wire test detected 6w processor card fault 6w proces...

  • Page 360

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2b 300a processor system and wire test detected 32mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4b2b 300b processor system and wire test detected 128mb dimm fault ...

  • Page 361

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2b 51ad processor system and wire test detected 595w dc power supply fault 595w dc power supply locations: u0.1-v1 u0.1-v2 4b2c 244c processor system and ipl detected 1w processor fault processo...

  • Page 362

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2c 2687 processor system and ipl detected rio adapter fault rio adapter location: u0.1-p1.1 4b2c 271a processor system and ipl detected primary i/o backplane fault primary i/o backplane location...

  • Page 363

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2c 300d processor system and ipl detected 512mb (stacked) dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4b2c 300e processor system and ipl detected 512mb (unstacked) ...

  • Page 364

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2d 248b processor system and attention handler detected primary i/o drawer operator panel operator panel location: u0.1-l1 4b2d 24a1 processor system and attention handler detected 1w processor ...

  • Page 365

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2d 283a processor system and attention handler detected cec backplane fault 1. Processor card location: u1.1-p1-c1 2. Cec backplane location: u1.1-p1 4b2d 285d processor system and attention han...

  • Page 366

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2d 301f processor system and attention handler detected 128mb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4b2d 303a processor system and attention handler detected ...

  • Page 367

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2e 25bb processor system and scan control routines detected 1w processor card fault 1w processor card location: u1.1-p1-c1 4b2e 25bd processor system and scan control routines detected 2w proces...

  • Page 368

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2e 288d processor system and scan control routines detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ memory con...

  • Page 369

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2e 303a processor system and scan control routines detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4b2e 51aa processor system and scan control routines det...

  • Page 370

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2f 24a4 processor system and error code generation/logging detected 6w processor fault processor card location: u1.1-p1-c1 4b2f 25bb processor system and error code generation/logging detected 1...

  • Page 371

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2f 288d processor system and error code generation/logging detected memory riser fault 1. Go to service processor memory configuration/deconfiguration menu to verify memory dimms state. See ″ me...

  • Page 372

    Table 6. Service processor error codes. (continued) error code description action/ possible failing fru 4b2f 303a processor system and error code generation/logging detected 1gb dimm fault memory dimm locations: u1.1-p1-m1.N u1.1-p1-m2.N u1.1-p1-c1-mn 4b2f 51aa processor system and error code genera...

  • Page 373

    If you replace frus and the problem is corrected, go to ″ map 410: repair checkout ″ in the rs/6000 and eserver pseries diagnostics information for multiple bus systems. Table 8. Common firmware error codes error code description action/ possible failing fru b006 1403 missing service processor resou...

  • Page 374

    Table 8. Common firmware error codes (continued) error code description action/ possible failing fru b10f 1370 service processor flash update failure 1. Retry flash update 2. Primary i/o drawer backplane location: u0.1-p1 b10f 1380 service processor program failure 1. Update system firmware 2. Prima...

  • Page 375

    Table 8. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4602 rio failure 1. Check rio cables and rio adapters seating 2. Rio adapter location: u0.1-p1.1 3. Processor card location: u1.1-p1-c1 4. Cec drawer backplane location: u1.1-p1 b1xx 4603 servic...

  • Page 376

    Table 8. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4622 service processor failure 1. Operator panel location: u0.1-l1 2. Check for system firmware update 3. Primary i/o backplane location: u0.1-p1 b1xx 4633 system power control network failure 1...

  • Page 377

    Table 8. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4660 memory subsystem failure go to “map 1540: minimum configuration” on page 113. B1xx 4661 memory card vpd failure go to “map 1540: minimum configuration” on page 113. B1xx 4662 memory dimm vp...

  • Page 378

    Table 8. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4690 operating system surveillance time out (aix to service processor interface failure) 1. This error code indicates that the operating system terminated early (which usually implies an operati...

  • Page 379

    Table 8. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4691 system firmware surveillance time out (system firmware to service processor interface failure) 1. Check for system firmware update location: u0.1-p1/y1 2. Go to the service processor main m...

  • Page 380

    Table 8. Common firmware error codes (continued) error code description action/ possible failing fru b1xx 4695 system power control network to service processor interface failure 1. Check for system firmware update 2. Primary i/o backplane location: u0.1-p1 b1xx 4696 system firmware interface failur...

  • Page 381

    Table 8. Common firmware error codes (continued) error code description action/ possible failing fru b1fd 0015 too many firmware update diskettes inserted (or wrong or faulty update image) 1. Assure the firmware update image is correct for the specific system type and model 2. Replace the update dis...

  • Page 382

    Problem determination generated error codes table 10. Problem determination generated error codes error code description action/ possible failing fru m0bt 0000 the system hung during speaker post. This error code is generated by the customer performing “problem determination” in the rs/6000 enterpri...

  • Page 383

    Table 10. Problem determination generated error codes (continued) error code description action/ possible failing fru m0me m002 the system hung during memory post. This error code is generated by the customer performing “problem determination” in the rs/6000 enterprise server model h80 eserver pseri...

  • Page 384

    366 service guide.

  • Page 385

    Chapter 6. Loading the system diagnostics in service mode the system diagnostics can be booted from the default boot list or from the service mode boot list. (the service mode boot list can be modified using the system diagnostics “display or change bootlist” service aid. The service mode boot list ...

  • Page 386

    5. Enter any requested passwords. After any requested passwords have been entered, the system attempts to boot from the first device of each type found on the list. If no bootable image is found on the first device of each type on the list, the system does not search through the other devices of tha...

  • Page 387

    Chapter 7. Using the service processor the service processor menus make it possible for you to configure service processor options, as well as enable and disable functions. Service processor menus are available using an ascii terminal when ok is displayed on the primary i/o drawer operator panel or ...

  • Page 388

    Service processor menus the service processor menus are divided into two groups: v general user menus - the user must know the general-access password. V privileged user menus - the user must know the privileged-access password. If the server is powered off, the service processor menus can be access...

  • Page 389

    Menu inactivity the service processor exits menu mode after ten minutes of inactivity, and displays a message indicating that it has done so. Pressing any key on the ascii terminal causes the main menu to be displayed. General user menu the menu options presented to the general user are a subset of ...

  • Page 390

    Displays the service processor error logs. For an example, refer to “service processor error log” on page 409. V read system post errors this option should only be used by service personnel to display additional error log information. V exit from menus selecting this option will exit the service pro...

  • Page 391

    Service processor firmware version: cm000313 copyright 2000 ibm corporation system name main menu 1. Service processor setup menu 2. System power control menu 3. System information menu 4. Language selection menu 5. Call-in/call-out setup menu 6. Set system name 99. Exit from menus 1> v service proc...

  • Page 392

    Service processor setup menu the service processor setup menu shown below is accessed from the main menu. Service processor setup menu 1. Change privileged access password 2. Change general access password 3. Enable/disable console mirroring: currently enabled 4. Start talk mode 5. Os surveillance s...

  • Page 393

    Passwords passwords can be any combination of up to eight alphanumeric characters. You can enter longer passwords, but the entries are truncated to include only the first eight characters. The privileged-access password can be set from service processor menus or from system management services (sms)...

  • Page 394

    V enable/disable console mirroring console mirroring is supported on serial port 1 (s1) and serial port 2 (s2). When console mirroring is enabled, the service processor sends information to both serial ports. The serial port from which console mirroring is enabled is referred to as the active port. ...

  • Page 395

    V reprogram flash eprom menu this option updates the system eproms. After entering y to indicate that you want to continue, you are prompted to enter the update diskettes. Follow the instructions on the screen. When the update is complete, the service processor reboots. All system eproms that can be...

  • Page 396

    System power control menu this menu is used to set power control options. Other menus that control boot options are available here: system power control menu 1. Enable/disable unattended start mode: currently enabled 2. Ring-indicate power-on menu 3. Reboot/restart policy setup menu 4. Power-on syst...

  • Page 397

    If the ring-indicate power-on setting is changed, you must select option 30 (refresh modem settings) to update the modem settings. If option 30 (refresh modem setting) is selected, and the modem(s) have not been configured, you will be asked to configure the modems first. See “call-in/call-out setup...

  • Page 398

    – enable supplemental restart policy - the default setting is no. If set to yes, the service processor restarts the system when the system loses control as detected by service processor surveillance, and either: the use os-defined restart policy is set to no. Or the use os-defined restart policy is ...

  • Page 399

    V boot mode menu the boot mode menu allows you to select a boot mode. Boot mode menu 1. Boot to sms menu: currently disabled 2. Service mode boot from saved list: currently disabled 3. Service mode boot from default list: currently disabled 4. Boot to open firmware prompt: currently disabled 98. Ret...

  • Page 400

    System information menu this menu provides access to system configuration information, error logs, system resources, and processor configuration. System information menu 1. Read vpd image from last system boot 2. Read progress indicators from last system boot 3. Read service processor error logs 4. ...

  • Page 401

    V read service processor configuration displays current service processor configuration. V processor configuration/deconfiguration menu this menu allows the user to change the system processor configuration. If it is necessary to take one of the processors offline, this menu allows you to deconfigur...

  • Page 402

    The error status of each processor is indicated by ab, where b indicates the number of errors and a indicates the type of error according to the following table: 1. Bring-up failure 2. Run-time non-recoverable failure 3. Run-time recoverable failure a status of 00 indicates that the cpu has not had ...

  • Page 403

    Note: if there is only one processor in the system, system memory may reside on that processor assembly. In that case, you are given the option to select the processor card from the list. After you select a processor card or a memory riser card, a menu allowing the selection of a memory dimm is disp...

  • Page 404

    4. Group integrity failure an error status of 00 indicates that the memory dimm has not had any errors logged against it by the service processor. To change the memory configuration, select the number of the memory dimm. The memory dimm state will change from configured to deconfigured or from decon...

  • Page 405

    Memory riser card 1 memory dimm locations for service processor menus 15: 11.16 16: 11.18 13: 11.20 11: 11.24 9: 11.28 7: 11.29 5: 11.25 3: 11.21 1: 11.17 2: 11.19 4: 11.23 6: 11.27 8: 11.31 10: 11.30 12: 11.26 14: 11.22 memory riser card 2 memory dimm locations for service processor menus 15: 10.32...

  • Page 406

    Processor card memory dimm locations for service processor menus 8: 3.48 7: 3.50 6: 3.52 5: 3.54 4: 3.55 3: 3.53 2: 3.51 1: 3.49 388 service guide.

  • Page 407

    V power control network utilities menu this menu allows the user to do a lamp test on the operator panels and display, or change the i/o type. Power control network utilities menu 1. Lamp test for all operator panels 2. Display i/o type 3. Change i/o type 98. Return to previous menu 1> – lamp test f...

  • Page 408

    Language selection menu the service processor menus and messages are available in various languages. This menu allows a language to be selected in which the service processor and system firmware menus and messages are displayed. Language selection menu 1. English 2. Francais 3. Deutsch 4. Italiano 5...

  • Page 409

    Call-in/call-out setup menu this menu is used to configure a modem for the service processor to use to support the system: call-in/call-out setup menu 1. Modem configuration menu 2. Serial port selection menu 3. Serial port speed setup menu 4. Telephone number setup menu 5. Call-out policy setup men...

  • Page 410

    Modem configuration menu the first two lines of the modem configuration menu are status lines showing the current selections. Selections are made in the two sections labeled modem ports and modem configuration file name. Select the serial port that you want to activate and then select the modem conf...

  • Page 411

    Serial port selection menu this menu allows you to enable or disable the call-in and call-out functions of each serial port in any combination. Serial port selection menu 1. Serial port 1 call-out: 3. Serial port 1 call-in: currently disabled currently disabled 2. Serial port 2 call-out: 4. Serial p...

  • Page 412

    Telephone number setup menu use this menu to set or change the telephone numbers for reporting a system failure. Telephone number setup menu 1. Service center telephone number: currently unassigned 2. Customer administration center telephone number: currently unassigned 3. Digital pager telephone nu...

  • Page 413

    Call-out policy setup menu callout settings can be set using the following menu: call-out policy setup menu 1. Call-out policy (first/all): currently first 2. Remote timeout, (in seconds): currently 120 3. Remote latency, (in seconds): currently 2 4. Number of retries: currently 2 98. Return to prev...

  • Page 414

    Customer account setup menu this menu allows users to enter information that is specific to their account. Customer account setup menu 1. Customer account number: currently unassigned 2. Customer retain login userid: currently unassigned 3. Customer retain login password: currently unassigned 98. Re...

  • Page 415

    Service processor functions this section discusses some of the service processor functions in greater detail. The service processor supports the functions listed in the following table. Built-in functions initialization and test service processor bist system chip initialization error data collection...

  • Page 416

    System power-on methods this section discusses the following system power-on methods: v power-on switch v service processor menus privileged users can power on the system by selecting the system control power menu option from the main menu and then selecting the power-on system option from the syste...

  • Page 417

    Using the service processor menus, you can select the ipl type, mode, and speed of your system boot. Attention: selecting fast ipl results in several diagnostic tests being skipped and a shorter memory test being run. Service processor reboot/restart recovery reboot describes bringing the system har...

  • Page 418

    Use os-defined restart policy - the default setting is yes. This causes the service processor to refer to the os automatic restart policy setting and take action (the same action the operating system would take if it could have responded to the problem causing the restart). When this setting is no, ...

  • Page 419

    System firmware updates this section provides information and instructions for updating the system firmware. You may need to perform these steps if you are installing an option or if your support representative has instructed you to update your firmware. Always check the pseries & rs/6000 support we...

  • Page 420

    The images are available on the web site in either dos format or aix (backup) format: v if downloading to a pc, download the dos image and follow the instructions. The diskettes that are created will be in aix (backup) format. V if downloading to a pseries or rs/6000 system, follow the instructions ...

  • Page 421

    Cd /usr/lpp/diagnostics/bin ./update_flash -f /tmp/fwupdate/cmyymmdd.Img attention: do not overlook the periods (.) in the commands shown above. Aix commands are case-sensitive. Type them exactly as shown. You will be asked for confirmation to proceed with the firmware update and the required reboot...

  • Page 422

    The eight-digit codes are as follows: code action a1fd 0000 system firmware has been corrupted and must be reflashed. A1fd 0001 insert update diskette 1. A1fd 0002 insert update diskette 2. A1fd 0003 insert update diskette 3. A1fd 000n insert update diskette n. Notes: 1. If the wrong diskette is ins...

  • Page 423

    Deconfiguring a memory dimm, see the memory configuration/deconfiguration menu on page 384. Both of these are submenus under the system information menu. You can enable or disable cpu repeat gard or memory repeat gard using the processor configuration/deconfiguration menu, which is a submenu under t...

  • Page 424

    You can also use the service processor menus and the aix diagnostic service aids to enable or disable operating system surveillance. For operating system surveillance to work correctly, you must set the following parameters: v surveillance enable/disable v surveillance interval the maximum time the ...

  • Page 425

    V enter the modem configuration file name. V set up site-specific parameters (phone numbers for call-out, call-out policy, number of call-out retries, and so on). 3. To call out before restart, set call-out before restart to enabled from the reboot/restart policy setup menu. Note: some modems, such ...

  • Page 426

    Console mirroring console mirroring is supported on serial port 1 (s1) and serial port 2 (s2). When console mirroring is enabled, the service processor sends information to both serial ports. The serial port from which console mirroring is enabled is referred to as the active port. The mirror port i...

  • Page 427

    Service processor error log the service processor error log, an example of which follows, contains information about error conditions detected by the service processor. Error log 1. 11/30/99 19:41:56 service processor firmware failure b1004999 enter error number for more details. Press return to con...

  • Page 428

    Lcd progress indicator log the following is an example of the lcd progress indicator log. It shows the types of entries that the log might contain, and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). Lcd progress indicator log b0ff 0539..17...

  • Page 429

    Service processor operational phases this section provides a high-level flow of the phases of the service processor. Sp power applied pre-standby phase standby phase sp menus available bring-up phase sms menus available run-time phase aix login prompt available pre-standby phase this phase is entere...

  • Page 430

    The standby phase components are as follows: v modem configuration the service processor configures the modem (if installed) so that incoming calls can be received, or outgoing calls can be placed. V dial in monitor incoming phone line to answer calls, prompt for a password, verify the password, and...

  • Page 431

    Run-time phase this phase includes the tasks that the service processor performs during steady-state execution of the operating system. V environmental monitoring the service processor monitors voltages, temperatures, and fan speeds. V responding to system processor commands the service processor re...

  • Page 432

    414 service guide.

  • Page 433

    Chapter 8. Using system management services use the system management services menus to view information about your system and to perform tasks such as setting a password, changing the boot list, and setting the network parameters. The text-based open firmware command line (the ok prompt), which is ...

  • Page 434

    Each option on the system management services utilities menu is described in this section. Password utilities entering this selection permits access to the options shown on the following screen: password utilities 1 set privileged access-password 2 remove privileged-access password 3 unattended star...

  • Page 437

    Adapter parameters select the adapter parameters option from the network parameters menu to view an adapter’s hardware address, as well as configure network adapters that require setup. A screen similar to the following displays when you make this selection: adapter parameters device slot hardware a...

  • Page 438

    Ping select ping from the network parameters menu to test a connection to a remote system unit. After selecting the ping option, you must first choose an adapter to communicate with the remote system. Adapter parameters device slot hardware address 1. Gigabit ethernet 4: p1-i4/e1 0004ac7c0135 2. Tok...

  • Page 441

    Select boot devices select this option to view and change the custom boot list, which is the sequence of devices read at startup time. The boot list can contain up to five devices. The following is an example of this screen. Select boot devices 1 display current settings 2 restore default settings 3...

  • Page 442

    Selecting any of the configure boot device options displays a screen similar to the following. Configure nth boot device device current device number position name 1 1 diskette 2 4 ethernet ( loc=p1-i4/e1 ) 3 - token-ring ( loc=p1-i5/t1 ) 4 2 scsi cd-rom ( loc=p1/z1-a1 ) 5 3 scsi 9100 mb harddisk ( ...

  • Page 444

    426 service guide.

  • Page 445

    Chapter 9. Removal and replacement procedures before performing any of the removal or replacement procedures in this chapter, read the following notices. Danger an electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to t...

  • Page 446

    Handling static-sensitive devices attention: disk drives, tape drives, and cd-rom drives are sensitive to static electricity discharge. These devices are wrapped in antistatic bags to prevent damage caused by electrostatic discharge. Take the following precautions: v if you have an antistatic wrist ...

  • Page 447

    Powering off and powering on the system this section provides procedures for powering off and powering on the system. Powering off the system if the system is operating under aix, type the shutdown command to power off the system. If you cannot use this method, you can power off the system by using ...

  • Page 448

    Hot-pluggable frus note: you do not have to power off the system to remove a hot-pluggable fru from the cec drawer or from i/o drawers. The following frus are hot-pluggable: v hot-pluggable pci adapters of an i/o drawer v power supplies in an i/o drawer or cec drawer (if the drawer has two power sup...

  • Page 449

    Pci adapters with this system, you can install pci adapters with the power on. These adapters are referred to as hot-pluggable pci adapters. Some adapters are not hot-pluggable and power must be removed from the system for adapter installation. Before you install the adapter, determine if the pci ad...

  • Page 450

    3. Remove the two thumbscrews, and remove the top cover from the drawer. 4. Determine the slot from which you are removing the adapter. 5. Disconnect any cables that are connected to the adapter being removed. 6. Turn the locking latch and lift the plastic stop for the adapter. 7. Carefully grasp th...

  • Page 451

    Hot-pluggable pci adapter replacing a hot-pluggable pci adapter note: use this procedure only when you are replacing an adapter with an identical adapter. If you are replacing an adapter with an adapter that is not identical to the adapter removed, go to “removing a hot-pluggable pci adapter” on pag...

  • Page 452

    Note: if the adapter or device has a problem that prevents it from replacement by hot swap, it must be replaced non hot swap by shutting down the system. Go to the rs/6000 and eserver pseries diagnostics information for multiple bus systems map 210 - 3. 7. Press f4 to display the device names menu. ...

  • Page 453

    If you have added, removed, or replaced any adapters, run the diag -a command. If the system responds with a menu or prompt, follow the instructions to complete the device configuration. 26. Install the covers that you removed earlier and return the drawer to the normal operating position. Installin...

  • Page 454

    14. Select install/configure devices added after ipl and press enter. Then follow the instructions on the screen. Successful installation is indicated by the ok message displayed next to the command field at the top of the screen. 15. If you do not have other adapters to install, continue with the n...

  • Page 455

    Web address: http://www-1.Ibm.Com/servers/aix/library/ . Select technical publications. This publication is also contained on the aix documentation cd. The documentation is made accessible by loading the documentation cd onto the hard disk or by mounting the cd in the cd-rom drive. 5. Refer to “pci ...

  • Page 456

    Pci hot-plug manager access the installation instructions for hot-pluggable pci adapters refer you to these procedures when it is appropriate to perform them. Note: a pci adapter is only hot-pluggable if the pci adapter is supported for hot-plug applications. See the pci adapter placement reference,...

  • Page 457

    Add a pci hot-plug adapter allows the user to add a new pci hot-plug-capable adapter to the slot with the system turned on. You will be asked to identify the pci slot that you have selected prior to the actual operation. The selected pci slot will go into the action state and finally into the on sta...

  • Page 458

    V if you receive a warning indicating that needed device packages are not installed, the system administrator must install the specified packages before you can configure or diagnose the adapter. V if you receive a failure message indicating a hardware error, the problem might be either the adapter ...

  • Page 459

    Memory riser cards and memory dimms removal 1. Turn off power as described in “powering off the system” on page 429. 2. Place the cec drawer in the rear service position as described in “rear service position” on page 467. 3. Remove the two thumbscrews and remove the back top cover. Note: if your sy...

  • Page 460

    6. Remove the memory dimm by pushing the tabs out on the memory connectors. Push locking tabs out to release memory module 1 2 1 replacement 1. With one hand, touch any metal surface of the chassis to minimize static electrical charges, and then pick up the memory dimm. 2. Locate the memory dimm con...

  • Page 461

    Processor card removal 1. Turn off power as described in “powering off the system” on page 429. 2. Place the cec drawer in the rear service position as described in “rear service position” on page 467. 3. Remove the two thumbscrews and remove the back cover. 4. Pull up on the release latches and car...

  • Page 462

    Cec fans removal 1. If you have not already done so, open the rear door of the rack unit. 2. Pull the snap button out on the fan you want to remove. Snap button fan 7 snap button fan 8 3. Remove the fan. Replacement replace in reverse order. Attention: after hot-plugging a cec fan, wait at least 5 m...

  • Page 463

    Cec backplane removal 1. Turn off power as described in “powering off the system” on page 429. 2. Place the cec drawer in the rear service position as described in “rear service position” on page 467. 3. Disconnect and label all cables from the rear of the assembly. 4. Remove the two thumbscrews and...

  • Page 464

    8. Remove the screws from the four backplane connectors (v/s comm, rio 1 & 2, and jtag) at the rear of the backplane assembly. 9. Remove the screws from the backplane assembly and remove the backplane assembly. Replacement replace in reverse order. 446 service guide.

  • Page 465

    I/o drawer backplane assembly removal attention: if a primary i/o backplane is replaced, be aware that the service processor is integrated into the primary i/o backplane logic. Replacing the primary i/o backplane replaces the service processor. 1. Turn off power as described in “powering off the sys...

  • Page 466

    9. Slide the i/o drawer backplane assembly to the rear and remove the assembly. 10. Remove the rio card assembly as described in “rio card assembly” on page 449. Replacement 1. Replace in reverse order. 2. Set the drawer type using the service processor menus. A. From the sp main menu, select system...

  • Page 467

    Rio card assembly removal 1. Turn off power as described in “powering off the system” on page 429. 2. Place the i/o drawer in the rear service position as described in “rear service position” on page 467. 3. Remove the two thumbscrews and remove the back cover. Rear cover 4. Disconnect all cables fr...

  • Page 468

    Replacement replace in reverse order. 450 service guide.

  • Page 469

    Cec drawer power distribution board removal 1. Turn off power as described in “powering off the system” on page 429. 2. Remove the cec backplane as described in “cec backplane” on page 445. 3. Place the cec drawer in the front service position as described in “front service position” on page 468. 4....

  • Page 470

    I/o drawer power distribution board removal 1. Turn off power as described in “powering off the system” on page 429. 2. Place the i/o drawer in the rear service position as described in “rear service position” on page 467. 3. Remove the two thumbscrews and remove the rear cover. Rear cover 4. Remove...

  • Page 471

    11. Loosen the two screws from the center cover and remove the cover. Center cover media cable tray 12. Remove the media cable tray. 13. Remove the screws from the power distribution board. Power distribution board 14. Remove the power distribution board. Replacement replace in reverse order. Chapte...

  • Page 472

    Power supplies and power supply fan assemblies notes: 1. Each drawer can have up to two power supplies. You can replace each power supply separately. The removal and replacement procedures are the same for each power supply. 2. This procedure applies to the cec and i/o drawer power supplies. 3. Powe...

  • Page 473

    Removal danger do not attempt to open the covers of the power supply. Power supplies are not serviceable and are to be replaced as a unit. Attention: be sure that the replacement power supply (or cooling unit) is ready to install. If the power supply (or cooling unit) is removed for longer than four...

  • Page 474

    9. Pull out on the snap button and remove the fan assembly from the power supply. Push to secure fan assembly, pull to remove fan assembly replacement note: the power supply handle must be in the down position for replacement. Replace in the reverse order. 456 service guide.

  • Page 475

    Power supply test switch procedure before you replace a power supply, use this procedure to determine if the power supply needs replacing. 1. Perform steps 1 through 7 in “power supplies and power supply fan assemblies” on page 454. 2. Connect the power cord to the power supply and look at the front...

  • Page 476

    Internal disk drives removal 1. Turn off power as described in “powering off the system” on page 429. 2. Place the i/o drawer in the rear service position as described in “rear service position” on page 467. 3. Remove the two thumbscrews and remove the back top cover. 4. Remove the screw from the ba...

  • Page 477

    Internal dasd 1 scsi id = 4 internal dasd 2 scsi id = 8 chapter 9. Removal and replacement procedures 459.

  • Page 478

    Replacement replace in reverse order. Refer to the following diagram for help with connecting the cables to the internal disk drives. Term j5 dasd 1 dasd 2 to system internal scsi cable internal scsi cable external scsi cable external scsi cable ip 8 jumper ip 4 jumper note: ip jumpers are part of s...

  • Page 479

    Fan controller card removal 1. Turn off power as described in “powering off the system” on page 429. 2. Place the appropriate drawer in the front service position as described in “front service position” on page 468. 3. Remove the two screws from the center cover and remove the cover. 4. Disconnect ...

  • Page 480

    Cd-rom drive caution: a class 1 laser is contained in the device. Do not attempt to operate the drive while it is disassembled. Do not attempt to open the covers of the drive as it is not serviceable and is replaced as a unit. Removal 1. Turn off power as described in “powering off the system” on pa...

  • Page 481

    Tape drive removal 1. Turn off power as described in “powering off the system” on page 429. 2. If you have not already done so, open the front door of the rack unit. 3. Loosen the two thumbscrews that attach the front bezel to the i/o drawer. 4. Grasp both sides of the front bezel and pull it off th...

  • Page 482

    Diskette drive removal 1. Turn off power as described in “powering off the system” on page 429. 2. If you have not already done so, open the front door of the rack unit. 3. Loosen the two thumbscrews that attach the front bezel to the i/o drawer. 4. Grasp both sides of the front bezel and pull it of...

  • Page 483

    Operator panel removal 1. Turn off power as described in “powering off the system” on page 429. 2. Place the i/o drawer in the front service position as described in “front service position” on page 468. 3. Loosen the two retaining screws that attach the front bezel to the drawer. 4. Grasp both side...

  • Page 484

    Replacement 1. Remove the vpd module from the old operator panel and insert it in the new operator panel. Make sure you insert the module in the same position as it was in the old panel. 1 2 1 vpd module 2 cable connector 2. To replace, perform removal steps in reverse order. 466 service guide.

  • Page 485

    Rear service position to place a drawer in the rear service position, do the following: 1. If you have not already done so, open the front door of the rack unit. 2. Loosen the two thumbscrews that attach the front bezel to the drawer. 3. Grasp both sides of the front bezel and pull it off the drawer...

  • Page 486

    Front service position to place a drawer in the front service position, do the following: attention: do not pull the drawer out from the front. The drawer must be pushed to the front service position from the rear of the system. 1. If you have not already done so, open the front door of the rack uni...

  • Page 487

    Battery caution: a lithium battery can cause fire, explosion, or a severe burn. Do not recharge, disassemble, heat above 100 degrees c (212 degrees f), solder directly to the cell, incinerate, or expose cell contents to water. Keep away from children. Replace only with the part number specified for ...

  • Page 488

    Socket. (the spring mechanism behind the battery pushes it out.) replacement tilt the battery so that you can insert it into the battery socket. Slide the battery into the battery socket, then push it down into the socket. Notes: 1. Be sure to tell the customer to reset the time and date. 2. Ensure ...

  • Page 489

    Chapter 10. Parts information this chapter contains parts information for the system. 471.

  • Page 490

    Cec drawer 1 2 3 4 9 10 12 11 7 8 6 5 14 14 13 15 16 17 18 18 19 20 472 service guide.

  • Page 491

    Index part number ccin number units per assembly description 1 11k0802 up to 2 ac power supply (645 watt) 41l5404 1 dc power supply 03n2829 1 cooling unit 2 41l5448 1 fan assembly 3 41l5406 1 power distribution board 4 11k1107 1 fan controller card 5 07l7729 up to 32 32mb dimm 93h4702 up to 32 128mb...

  • Page 492

    Index part number ccin number units per assembly description 14 11k0358 2 trim/ship bracket 15 03n3845 1 left rail assembly 16 03n3847 1 right rail assembly 17 09p0327 2 anti-tip bracket 18 00p2402 2 channel cable bracket (t00 rack) 19 11k0826 2 channel cable bracket (s00 rack) 20 11k0851 1 reset br...

  • Page 493

    1 2 3 4 5 6 7 8 9 10 11 chapter 10. Parts information 475.

  • Page 494

    Index part number units per assy description 1 11k0237 1 cec cage assembly 2 11k0354 1 insulator-cec board 3 21p3784 1 cec backplane 4 11k0122 1 mech. Assembly-cec 5 46g3537 6 standoff 6 09p4061 1 tie bar assembly 7 1614920 2 standoff 8 41l5315 2 fan assembly 9 11k0249 1 cable bracket 10 41l5208 1 b...

  • Page 495

    I/o drawer 1 2 3 4 5 6 7 8 9 10 11 16 17 18 19 20 12 14 13 13 15 21 22 23 24 26 25 27 chapter 10. Parts information 477.

  • Page 496

    Index part number ccin number units per assy description 1 11k1107 1 fan controller card 2 see note 1 tape drive 3 41l5691 1 tape drive carrier 4 11k0812 up to 2 ac power supply (595 watt) 41l5413 up to 2 dc power supply 03n2829 1 cooling unit (power supply filler) 5 41l5448 1 fan assembly 6 see not...

  • Page 497

    7 8 9 10 6 1 2 3 4 4 5 chapter 10. Parts information 479.

  • Page 498

    Index part number units per assy description 1 03n3845 1 left rail assembly 2 03n3847 1 right rail assembly 3 09p0327 2 anti-tip bracket 4 00p2402 2 channel cable bracket (t00 rack) 5 11k0826 2 channel cable bracket (s00 rack) 6 11k0851 1 reset bracket 7 see note 2 cd-rom drive 8 41l5691 1 cd-rom ca...

  • Page 499

    Cec drawer internal cables fan controller card power led fan 7 fan 8 power distribution board system board power supply 1 3.3 v 3.3 v ground ground 5 v 5 v fan 1 fan 2 fan 5 cec spcn cec spcn misc power misc power 1 2 3 4 5 6 6 power supply 2 or cooling unit fan 3 fan 4 fan 6 fan 9 chapter 10. Parts...

  • Page 500

    Index part number units per assembly description 1 41l5866 1 misc. Power cable 2 41l5867 1 cec spcn cable 3 41l5868 1 fan power cable 4 03n3235 1 power led cable 5 41l5652 1 fan controller card cable 6 34g0240 up to 2 ac power cable 11k0400 up to 2 dc power cable 482 service guide.

  • Page 501

    Primary i/o drawer internal cables fan controller card power distribution board dasd power i/o board pci board op panel op panel power supply 1 3.3 v 3.3 v ground grd 5 v 5 v fan 1 fan 2 fan 5 cd-rom dasd 2 dasd 1 term term optional media diskette diskette base spcn base spcn jtag i/p scsi v/s comm ...

  • Page 502

    Index part number units per assy description 1 03n3040 1 misc. Power cable (pdb to pci board) 2 41l5517 1 operator panel cable (i/o board to i/p) 3 41l5518 1 base spcn cable (i/o board to i/p) 4 41l5516 1 diskette cable (i/o board to i/p) 5 41l5946 1 jtag cable (i/o board to bulkhead) 6 41l5521 1 v/...

  • Page 503

    Secondary i/o drawer internal cables fan controller card power distribution board i/o board pci board op panel op panel power supply 1 3.3 v 3.3 v ground grd 5 v 5 v fan 1 fan 2 fan 5 term optional media optional media base spcn base spcn i/p power supply 2 or cooling unit fan 3 fan 4 fan 6 fan 9 j4...

  • Page 504

    Index part number units per assy description 1 03n3040 1 misc. Power cable (pdb to pci board) 2 41l5517 1 operator panel cable (i/o board to i/p) 3 41l5518 1 base spcn cable (i/o board to i/p) 4 03n3448 1 scsi cable (bulkhead to i/p) 5 41l5649 1 operator panel cable (i/p to op panel) 6 41l5652 1 fan...

  • Page 505

    External cables fru part number units per assy description 21h7375 1 jtag cable 3-meter 44l0033 1 v/s comm cable 3-meter 97h7328 1 v/s comm cable 6-meter 44l0005 up to 6 rio cable 3-meter 97h7490 up to 6 rio cable 6-meter 04n7014 up to 6 rio cable 15-meter 09p1251 up to 3 spcn cable 3-meter 21f9469 ...

  • Page 506

    Keyboards and mouse index number fru part number units per assy description 1 93h8120 1 keyboard, 101 united states english (id 103p) 93h8121 1 keyboard, 102 canada french (id 058) 93h8122 1 keyboard, 102 canada french (id 445) 93h8123 1 keyboard, 102 spanish (id 171) 93h8124 1 keyboard, 104 brazil ...

  • Page 507

    Index number fru part number units per assy description 93h8154 1 keyboard, 106 japan (id 194) 93h8155 1 keyboard, 101 chinese/us (id 467) 93h8156 1 keyboard, 103 korea (id 413) 93h8157 1 keyboard, 101 thailand (id 191) 2 76h5084 1 three button mouse chapter 10. Parts information 489.

  • Page 508

    Keyboards and mouse (black) index number fru part number units per assy description 1 07l9446 1 keyboard, 101 united states english (id 103p) 07l9447 1 keyboard, 102 canada french (id 058) 07l9448 1 keyboard, 102 canada french (id 445) 07l9449 1 keyboard, 102 spanish (id 171) 07l9450 1 keyboard, 104...

  • Page 509

    Index number fru part number units per assy description 07l9480 1 keyboard, 106 japan (id 194) 07l9481 1 keyboard, 101 chinese/us (id 467) 07l9482 1 keyboard, 103 korea (id 413) 07l9483 1 keyboard, 101 thailand (id 191) 2 08l0362 1 three button mouse (black) chapter 10. Parts information 491.

  • Page 510

    492 service guide.

  • Page 511

    Appendix a. Environmental notices product recycling and disposal this unit contains materials such as circuit boards, cables, electromagnetic compatibility gaskets and connectors which may contain lead and copper/beryllium alloys that require special handling and disposal at end of life. Before this...

  • Page 512

    Declared acoustical noise emissions noise emissions operating idle with h80 cec drawer only l wad 5.8 bels 5.8 bels l pam n/a n/a pa > m 45 dba 45 dba impulsive or prominent discrete tones no no noise emissions operating idle with h80 and primary i/o drawer l wad 6.2 bels 6.2 bels l pam n/a n/a pa >...

  • Page 513: Appendix B. Notices

    Appendix b. Notices this information was developed for products and services offered in the u.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services ...

  • Page 514

    496 service guide.

  • Page 515

    Appendix c. Service processor setup and test for your convenience, an example of a basic service processor setup checklist is included here. Your setup may include more or fewer of the available features, so you can adjust this checklist for your own application so that it is helpful to you. Service...

  • Page 516

    Testing the setup this section contains sample testing procedures to help ensure that your setup is working. These tests include communicating with the server operating system. Before you start, ensure that the necessary serial port(s) is configured. If you need assistance, refer to “serial port con...

  • Page 517

    Return to the “telephone number setup menu” on page 394 to enter the actual telephone numbers your server will use for reporting problems. Serial port configuration to configure the serial port on an aix system, run the following from an aix console: 1. Log in as root user. 2. To determine if you ha...

  • Page 518

    500 service guide.

  • Page 519

    Appendix d. Modem configurations the service processor is designed to place little demand on an attached modem, thereby increasing the setup and connection success rates. Sample modem configuration files this appendix contains information about several sample modem configuration files that either wo...

  • Page 520

    Configuration file selection use the following steps to select a configuration file: 1. Is your modem an ibm 7852-400? If yes, use modem configuration file modem_m0.Cfg and go to step 7 on page 503. Note: the ibm 7852-400 modem has dip switches on the right side of the unit. See “ibm 7852-400 dip sw...

  • Page 521

    If at&f, configuration file modem_f.Cfg is recommended. If at&f n, configuration file modem_f0.Cfg or modem_f1.Cfg is recommended, depending on which provides the hardware flow control profile. 7. You have completed selection of the configuration file. If your modem configuration selection is not av...

  • Page 522

    Customizing the modem configuration files you can create your own modem configuration files or modify the samples provided. After you customize your modem configuration files, you must access them through the configure remote maintenance policy service aid rather than from the service processor menu...

  • Page 523

    Ibm 7852-400 dip switch settings if you are using a 7852-400 modem to enable service processor communications, for proper operation, the dual inline package (dip) switches must be set according to the following table: switch position function 1 up force dtr 2 up flow control &e4 3 down result codes ...

  • Page 524

    Ring detection most modems produce an interrupt request each time they detect a ring signal. Some modems generate an interrupt only on the first ring signal that they receive. At&t dataport 2001 is an example of such a modem. The service processor uses the ring interrupt request to count the number ...

  • Page 525

    Transfer of a modem session because many modem command variations exist, the sample modem configuration files located at the end of this appendix have been written to capture the largest number of workable modem settings. The modem command &dn (where n is a number) generally sets the modem response ...

  • Page 526

    Recovery strategy the recovery strategy consists of making two calls to establish a remote session. This solution is the easiest to implement and allows more freedom for configuring your server’s serial ports. To set up a remote terminal session, dial into the service processor and start the system....

  • Page 527

    Modem configuration sample files sample file modem_m0.Cfg # # component_name: (espsetup) entry service processor setup: modem_m0 # # functions: modem configuration file specifically for ibm 7852-400 # modem with auto-reliable feature. This feature must be turned off # for catcher calls. This example...

  • Page 528

    Send "+++" # assure command mode. Delay 2 # allow mode switching delay. Send "ath0t\r" # set modem switch-hook down # (i.E., hang up). Ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0q1\r" # initialize modem: echo off, # disable responses. Ignore "0\r" timeout 1 done condin: send...

  • Page 529

    Sample file modem_m1.Cfg # # component_name: (espsetup) entry service processor setup modem_m1 # # functions: modem configuration file specifically for ibm 7857-017 modem with # auto-reliable feature. This feature must be turned off for catcher calls. # this example uses the at&f reset command to ch...

  • Page 530

    # *e0=data compression disabled # e0=echo disabled ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "at#f0*q2\r" # trellis modulation disabled # retrain with adaptive rate expect "0\r" or "ok\r" timeout 2 # confirm commands successful send "atv0x0s0=2\r" # numeric response code # a...

  • Page 531

    Sample file modem_z.Cfg # # component_name: (espsetup) entry service processor setup z # # functions: modem configuration file for many early hayes* compatible modems. # this example uses the atz reset command to choose the factory defaults. # this setup will work for many modems, but it is required...

  • Page 532

    Timeout 60 done disconnect: delay 2 # separate from previous data. Send "+++" # assure command mode. Delay 2 # allow mode switching delay. Send "ath0t\r" # set modem switch-hook down # (i.E., hang up). Ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0q1\r" # initialize modem: echo...

  • Page 533

    Sample file modem_z0.Cfg # # component_name: (espsetup) entry service processor setup z0 # # functions: modem configuration file for some early hayes* compatible modems. # this example uses the atz0 reset command to choose the factory defaults. # this setup is recommended for modems that will respon...

  • Page 534

    Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # separate from previous data. Send "+++" # assure command mode. Delay 2 # allow mode switching delay. Send "ath0t\r" # set modem switch-hook down # (i.E., hang up). Ignore "0\r" or...

  • Page 535

    Sample file modem_f.Cfg # # component_name: (espsetup) entry service processor setup f # # functions: modem configuration file for many recent hayes* compatible modems. # this example uses the at&f reset command to choose the factory defaults. # this set up is preferred for modems with extended (&) ...

  • Page 536

    Done retry: send "a/" # repeat the previous command. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # separate from previous data. Send "+++" # assure command mode. Delay 2 # allow mode switching ...

  • Page 537

    # responses. Expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done sample file modem_f0.Cfg # # component_name: (espsetup) entry service processor setup f0 # # functions: modem configuration file for many recent hayes* compatible modems. # this example uses the at&f0 reset command to choose ...

  • Page 538

    Connect: send "atdt%n\r" # tone dialing command. # %n from call home setup. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "a/" # repeat the previous command. # expect a connection response. Expect "16\r"...

  • Page 539

    Send "ats0=0\r" # set autoanswer off expect "0\r" timeout 2 # confirm command successful. Send "at&c1&d2&r1\r" # detect carrier and dtr, # ignore rts. Expect "0\r" timeout 2 # confirm command successful. Done # ri power on enabled. Error: # handle unexpected modem # responses. Expect "8\r" or "7\r" ...

  • Page 540

    Expect "0\r" timeout 2 # confirm commands successful. Send "ats0=0\r" # set autoanswer off expect "0\r" timeout 2 # confirm command successful. Send "at&c1&d2&r1\r" # detect carrier and dtr, # ignore rts. Expect "0\r" timeout 2 # confirm command successful. Done connect: send "atdt%n\r" # tone diali...

  • Page 541

    Ripo: send "at&f1q0t\r" # reset modem. Select profile 1 ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0t\r" # initialize modem: echo off, expect "0\r" or "ok\r" timeout 2 # enable responses (numeric), send "atq0v0x0t\r" # limit response codes. Expect "0\r" timeout 2 # confir...

  • Page 542

    524 service guide.

  • Page 543

    Appendix e. Rack drawer rail instructions this appendix provides information for installing rails into your rack or system. Read the safety information in “safety notices” on page xi before using these procedures. Front drawer-stop installation install a drawer stop (2), part number 11k0358, on each...

  • Page 544

    Drawer rail assembly and installation the drawer rails require assembly before you put them in your rack. Use two screws, part number 00g1268, to attach an anti-tip guide (2), part number 09p0327, to each rail. The left rail (1) is part number 03n3845 and the right rail (5) is part number 03n3847. R...

  • Page 545

    Cable routing use the following descriptions to route and secure the cables in the rack drawer. I/o drawer cables: if present, connect the rio drawer cables to the i/o drawer and secure them with the rio cable retainer (3), part number 11k0584. Use two screws (2), part number 00g1268. To hold the ca...

  • Page 546

    Cec drawer cables: arrange the cec drawer cables in the cec drawer cable bracket (3), part number 11k0249, and fasten the bracket to the back of the cec drawer. (fasteners (1) push in to lock and pull out to unlock.) route the cables over the cable guides, and secure the cables with velcro strips (2...

  • Page 547

    Securing drawer cables: route the cables over the cable guides (2) and secure the cables with velcro strips (1), part number 07h6855 or 51h9502. Leave a loop large enough so that the drawer can be pulled out the back. 1 2 appendix e. Rack drawer rail instructions 529.

  • Page 548

    530 service guide.

  • Page 549: Index

    Index a about this book xvii acoustical noise emissions 493 aix location codes 34, 36 aix operating system documentation 384, 422 b battery disposal, recycling 493 battery removal 469 bay locations 25 boot list 368 boot mode menu 381 boot problems 159 c cables jtag 48 rio 49 spcn 49, 52 v/s comm 48 ...

  • Page 550

    H handling static-sensitive devices 428 hot-pluggable frus 430 hot-pluggable pci adapter installation overview 438 i i/o drawer backplane assembly 447 i/o drawer features 27 i/o drawer power distribution board 452 index, error code to fru 163 indicators, post 6 information, reference 1 installing ca...

  • Page 551

    Post keys (continued) numeric 8 key 7 power cables 66 power control network utilities menu 389 power map 69, 89 power supply fan removal 454 removal 454 test switch 457 power-on self-test 6 powering on and off 4, 429 preface xvii primary console 508 primary i/o drawer cable diagram 55 cable diagram ...

  • Page 552

    Service processor (continued) power control network utilities menu 389 power-on methods 398 privileged user menus 372 procedures in service mode 396 processor configuration/deconfiguration menu 383 reboot/restart policy setup menu 379 ring-indicate power-on menu 378 serial port selection menu 393 se...

  • Page 553

    Readers’ comments — we’d like to hear from you rs/6000 enterprise server model h80 eserver pseries 660 models 6h0 and 6h1 service guide publication no. Sa38-0566-03 overall, how satisfied are you with the information in this book? Very satisfied satisfied neutral dissatisfied very dissatisfied overa...

  • Page 554: Business Reply Mail

    Readers’ comments — we’d like to hear from you sa38-0566-03 sa38-0566-03 ibmr cut or fold along line cut or fold along line fold and tape please do not staple fold and tape fold and tape please do not staple fold and tape no postage necessary if mailed in the united states business reply mail first-...

  • Page 556

    Ibmr printed in u.S.A. April 2002 sa38-0566-03.

  • Page 557

    Spine information: ibm rs /6 000 en te rp ris e se rv er mo de lh 80 es er ve rp se rie s 660 m od el s 6h0 an d 6h1 ser vi ce gu id e sa38-0 56 6-0 3.