IBM 8265 Nways ATM Switch Problem Determination And Service Manual

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Summary of 8265 Nways ATM Switch

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    8265 nways atm switch ibm problem determination and service guide sy33-2128-00

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    8265 nways atm switch ibm problem determination and service guide sy33-2128-00

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    Note! Before using this information and the product it supports, be sure to read the general information under “notices” on page xi. First edition (september 1998) the information contained in this manual is subject to change from time to time. Any such changes will be reported in subsequent revisio...

  • Page 5: Contents

    Contents figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vii tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ix notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Xi produc...

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    Map 0280: mntn code 21 (continued) . . . . . . . . . . . . . . . . . . . 2-31 map 0290: mntn code 21 (continued) . . . . . . . . . . . . . . . . . . . 2-32 map 0300: mntn code 22 . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33 map 0310: mntn code 22 (continued) . . . . . . . . . . . . . ....

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    Serial line support (slip) mode . . . . . . . . . . . . . . . . . . . . . . . 3-13 8265 cpsw rj45 support (tcp/ip telnet) . . . . . . . . . . . . . . . . 3-13 upgrade synopsis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 download process . . . . . . . . . . . . . . . . . . ...

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    Vi 8265 pd and sg.

  • Page 9: Figures

    Figures 0-1. Ground pin on mainline ac power cable . . . . . . . . . . . . . . . . Xviii 0-2. Ground pin on mainline dc power cable . . . . . . . . . . . . . . . . . Xix 0-3. Safety label location on 8265 . . . . . . . . . . . . . . . . . . . . . . . Xxi 0-4. Safety label location on dc power supply...

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    Viii 8265 pd and sg.

  • Page 11: Tables

    Tables 3-1. Wraps available on wan modules . . . . . . . . . . . . . . . . . . . . 3-9 copyright ibm corp. 1998 ix.

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    X 8265 pd and sg.

  • Page 13: Notices

    Notices references in this publication to ibm products, programs, or services do not imply that ibm intends to make these available in all countries in which ibm operates. Any reference to an ibm product, program, or service is not intended to state or imply that only ibm's product, program, or serv...

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    European union (eu) statement this product is in conformity with the protection requirements of eu council directive 89/336/eec on the approximation of the laws of the member states relating to electromagnetic compatibility. Ibm can not accept responsibility for any failure to satisfy the protection...

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    Electronic emission notices federal communications commission (fcc) statement note: this equipment has been tested and found to comply with the limits for a class a digital device, pursuant to part 15 of the fcc rules. These limits are designed to provide reasonable protection against harmful interf...

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    Industry canada compliance statement this class a digital apparatus meets all requirements of the canadian interference-causing equipment regulations. Avis de conformité aux normes d'industrie canada cet appareil numérique de la classe a respecte toutes les exigences du règlement sur le matériel bro...

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    Trademarks and service marks the following terms, denoted by an asterisk (*), used in this publication, are trademarks or service marks of ibm corporation in the united states or other countries: the following terms, denoted by a double asterisk (**), used in this publication, are trademarks of othe...

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    Xvi 8265 pd and sg.

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    General product and safety information this product meet ibm safety standards. Safety notice for united kingdom the network adapter interfaces housed within the ibm 8265 nways atm switches are approved separately, each one having its own independent approval number. These interface adapters, supplie...

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    2 safety labels check that: all the safety labels are at the places indicated by letters in “safety label locations” on page xxi. Each label is of the model corresponding to the letter as shown on “safety label identification” on page xxii. 3 safety covers and shields check that all the safety cover...

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    Measure the resistance of the disconnected mainline dc power cable from the ground pin on one end to the cable ground (green and yellow) on the other end. The measurement should be 0.1 ohms or less. Keyed-connector strain relief figure 0-2. Ground pin on mainline dc power cable c internal grounding ...

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    D building grounding check that there is less than 1 v ac between the metal housings of plugs, connectors, receptacles, and so on, and any grounded point in the building. This can be any grounded metal structure, such as the stanchions of a raised floor (if they are electrically connected to buildin...

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    Safety label locations a b figure 0-3. Safety label location on 8265 c figure 0-4. Safety label location on dc power supply general product and safety information xxi.

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    Safety label identification label a caution to avoid hazardous energy transfer keep hands and tools out of the machine sa33 0251 warning attention vorsicht for maintenance other than the installation or removal of the power supply fan and modules described in the manual the following applies this un...

  • Page 25: About This Manual

    About this manual who should use this manual the person using this manual should be: trained to service the 8265. Familiar with the configuration and operation of the 8265. The intended audience for this manual is product-trained customer engineers (pt-ce). The product-support customer engineer (pst...

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    Xxiv 8265 pd and sg.

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    Chapter 1. Start problem determination introduction start here to repair the 8265. Note in this manual, cpsw is the generic name for cpsw (feature code 6501) and cpsw2 (feature code 6502) unless otherwise specified. Power supply led's fan led's temp led test reset led atm reset button power supply 1...

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    Going from top to bottom in the following table, select the first entry point which fits your situation. . If you have then go to a visual symptom “visual symptoms” on page 1-3. Other symptoms “other symptoms” on page 1-4 installation problems “module installation” on page 1-5 maintenance actions “m...

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    Visual symptoms . If you have then go to module's wrong slot led is on move the module to another slot (slots 9, 10, and 11 are reserved for cpsw modules only) the 8265 seems inactive “map 0100: cpsw2 and controller module” on page 2-2 all leds steady on “map 0100: cpsw2 and controller module” on pa...

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    Other symptoms . Maintenance actions and procedures if you have then go to module resets in loop without reason “map 0460: reset problem on media module” on page 2-59 port error counters not empty “map 0470: problem during activity on media modules” on page 2-64 equipment connected to the 8265 shows...

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    Module installation miscellaneous information if you have then go to new module installation: what should i do before installing? Refer to 8265 nways atm switch installation guide, sa33-0441 module cannot be inserted entirely in a 8265 slot move the module to another slot and see next entry below mo...

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    1-6 8265 pd and sg.

  • Page 33: Chapter 2.

    Chapter 2. Maps copyright ibm corp. 1998 2-1.

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    Map 0100: cpsw2 and controller module symptom explanation 8265 seems inactive one or several leds located on the cpsw2 or on the controller module are off all leds are on power supply leds status fan leds status temperature status led led test reset led atm reset button power supply 1 3 2 4 fa n 1 f...

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    Number of controller module installed number of cpsw2 installed go to 1 0 “map 0160: controller module leds” on page 2-14 2 0 “map 0160: controller module leds” on page 2-14 0 1 “map 0120: cpsw2 leds” on page 2-6 0 2 “map 0120: cpsw2 leds” on page 2-6 1 1 “map 0110: 8265 power and fan control” on pa...

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    Map 0110: 8265 power and fan control 8265 power and fan control when you have controller module and cpsw2 installed in the same 8265, the power and fan control can be done either by the controller module or by the cpsw2. This map intends to help you to determine which module performs the power and f...

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    007 (continued) the power and fan control are performed by the controller module. – go to “map 0160: controller module leds” on page 2-14. 008 the power and fan control are performed by the cpsw2. – go to “map 0120: cpsw2 leds” on page 2-6. Chapter 2. Maps 2-5.

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    Map 0120: cpsw2 leds important shutdown of an active cpsw2 will stop the hub operation. One or two cpsw2 can be installed. One or two cpsw2 can be installed with one or two controller module. Power supplies can be in "fault tolerant mode". The cpsw2 are hot swappable. 001 – check all leds located on...

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    009 – reseat the cpsw2 that has no led on. Are any leds lit? Yes no 010 – go to step 002 on page 2-6. 011 – go to “map 0130: cpsw2/power” on page 2-8. Chapter 2. Maps 2-7.

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    Map 0130: cpsw2/power symptom explanation conditions that could cause this symptom there are no led on on the cpsw2. Power supply problem fan problem cpsw2 notes the power supply status leds correspond to the slot numbers in the 8265 (from left to right). You can directly verify the power status inf...

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    007 (continued) – replace the cpsw2. See chapter 4, “fru exchange” on page 4-1 008 – replace the power supply. See chapter 4, “fru exchange” on page 4-1 009 – verify the power cord and the power outlet. – manually try to rotate the fan. If it is blocked, try to free it. Is the still fan blocked? Yes...

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    Map 0140: cpsw2/fans symptom explanation conditions that could cause this symptom no power supply led or no fan led is flashing on the active cpsw2. Cpsw2 problem temperature problem note you can directly verify the temperature and fan status information on the a-cpsw console using the show hub comm...

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    007 (continued) did the download to cpsw2 operation end successfully? Yes no 008 – ensure that the correct code is downloaded to cpsw2 – recover from failure by installing a second cpsw2 and bring it to active state. Then download code to the failed module (that is now in standby mode). – go to step...

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    Map 0150: cpsw2 symptom explanation conditions that could cause this symptom there is no led flashing on the active cpsw2 led-test mode defective led notes old 295ws (8260) and new 415w power supplies are supported. Depending on your power requirements, one to four power supplies can be installed in...

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    005 (continued) are any of the active cpsw2 fan status leds constantly on or off? Yes no 006 – go to “map 0120: cpsw2 leds” on page 2-6. 007 fan status leds are on for running fans. Fan status leds are off, if the fan led is faulty. Is the temperature status led off? Yes no 008 – go to “map 0150: cp...

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    Map 0160: controller module leds important shutdown of an active controller module will stop the hub operation. One or two power redundant controller modules can be installed. Power supplies can be in "fault tolerant mode". The controller modules are hot swappable. Before removing or installing a mo...

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    008 (continued) – go to “map 0170: controller module/power” on page 2-16. 009 – reseat the controller module that has no led on. Are any leds lit? Yes no 010 – go to step 002 on page 2-14. 011 – go to “map 0170: controller module/power” on page 2-16. Chapter 2. Maps 2-15.

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    Map 0170: controller module/power symptom explanation conditions that could cause this symptom there are no led on on the controller module. Power supply problem fan problem controller module notes the power supply status leds correspond to the slot numbers in the 8265 (from left to right). You can ...

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    – replace the controller module. See chapter 4, “fru exchange” on page 4-1 008 – replace the power supply. See chapter 4, “fru exchange” on page 4-1 009 – verify the power cord and the power outlet. – manually try to rotate the fan. If it is blocked, try to free it. Is the still fan blocked? Yes no ...

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    Map 0180: controller module/fans symptom explanation conditions that could cause this symptom no power supply led or no fan led is flashing on the active controller module. Controller module problem temperature problem note you can directly verify the temperature and fan status information on the a-...

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    007 (continued) did the download to controller module operation end successfully? Yes no 008 – ensure that the correct code is downloaded to controller module. – recover from failure by installing a second controller module and bring it to active state. Then download code to the failed module (that ...

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    Map 0190: controller module symptom explanation conditions that could cause this symptom there is no led flashing on the active controller module led-test mode defective led notes old 295ws (8260) and new 415w power supplies are supported. Depending on your power requirements, one to four power supp...

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    005 (continued) are any of the active controller module fan status leds constantly on or off? Yes no 006 – go to “map 0160: controller module leds” on page 2-14. 007 fan status leds are on for running fans. Fan status leds are off, if the fan led is faulty. Is the temperature status led off? Yes no ...

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    Map 0200: fans symptom explanation conditions that could cause this symptom there is no power supply led flashing on the active controller module or on the active cpsw2. Fan problem notes the three fans on the back of the 8265 chassis are available as frus. Use the show hub command on the a-cpsw con...

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    Map 0210: cpsw/cpsw2 in maintenance mode note in this manual, cpsw is the generic name for cpsw (feature code 6501) and cpsw2 (feature code 6502) unless otherwise specified. Mntn means that your cpsw enters in maintenance mode. Connect a local console to your cpsw and, according to the >>xx maintena...

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    Map 0210 (continued) . Code cause cpsw cpsw2 go to >>20 nvram test failed x x “map 0220: mntn code 20” on page 2-25 >>20 config has been cleared x x “map 0220: mntn code 20” on page 2-25 >>21 operational code validity test failed x x “map 0270: mntn code 21” on page 2-30 >>22 switch card test failed...

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    Map 0220: mntn code 20 mntn means that your cpsw enters in maintenance mode. Connect a local console to your cpsw and, according to the >>20 message displayed on the cpsw display, go to the indicated map. Nvram location on control point card nvram is the component zm27. It is a dallas component loca...

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    Map 0230: mntn code 20 (continued) 001 – check at the nvram location. Is the nvram present? Yes no 002 – contact your pe support to order an nvram. For details go to “how to order an nvram” on page 3-25. 003 is the nvram correctly plugged in? Yes no 004 – carefully unplug and replug the nvram. Enter...

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    Map 0240: mntn code 20 (continued) 001 – check at the nvram location. Is the nvram correctly plugged in? Yes no 002 – carefully unplug and replug the nvram. Enter boot on the local console. – if the problem is still present continue with step 003. 003 – you may have an nvram failure. Do you have tim...

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    Map 0250: mntn code 20 (continued) 001 – looking to the maintenance function, enter boot. Is the same message displayed after rebooting cpsw? Yes no 002 – in case of other problems, restart the problem determination. Go to chapter 1, “start problem determination” on page 1-1. 003 – you may have an n...

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    Map 0260: mntn code 20 (continued) 001 did you issue a clear all command? Yes no 002 – go to step 003. 003 – issue a boot command to reinitialize the cpsw. Symptom explanation messages displayed: config has been cleared by the operator, or nvram ok but cleared. Previous config data is lost chapter 2...

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    Map 0270: mntn code 21 mntn means that your cpsw enters in maintenance mode. Connect a local console to your cpsw and, according to the >>21 message displayed on the cpsw display, go to the indicated map. Operational code location on control point card active and backup (if any) operational codes ar...

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    Map 0280: mntn code 21 (continued) 001 can you load a new code out-of-band in maintenance mode? Yes no 002 – go to step 004. 003 – download in maintenance, out-of-band an 8265 operational code and swap active code. Is the problem solved? Yes no 004 – replace the pcmcia card. See chapter 4, “fru exch...

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    Map 0290: mntn code 21 (continued) 001 – verify the pcmcia card plugging. Is the pcmcia card correctly plugged? Yes no 002 – unplug and replug the pcmcia card correctly. Is the problem still present? Yes no 003 – problem determination completed. Go to chapter 5, “ce leaving procedure” on page 5-1. 0...

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    Map 0300: mntn code 22 mntn means that your cpsw enters in maintenance mode. Connect a local console to your cpsw and, according to the >>22 message displayed on the cpsw display, go to the indicated map. Switch and daughter card location the switch card is plugged into the 8265 slot 9 or 11. It is ...

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    Map 0310: mntn code 22 (continued) 001 – ensure that the cpsw daughter card is correctly plugged on the switch card. Is the daughter card correctly plugged? Yes no 002 – if the daughter card is not plugged correctly perform the following operations (if you have obtained the pe agreement). – remove t...

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    Map 0320: mntn code 24 mntn means that your cpsw enters in maintenance mode. Connect a local console to your cpsw and, according to the >>24 message displayed on the cpsw display, go to the indicated map. Pcmcia card location the pcmcia intel** flash card is located on the top of the control point c...

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    Map 0330: mntn code 24 (continued) 001 is the pcmcia flash card not detected on the control point card? Yes no 002 – ensure that the pcmcia card is present on the control point card and correctly plugged in. – if the problem is still present after cpsw initialization (boot), replace the pcmcia card....

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    Map 0340: mntn code 25 mntn means that your cpsw2 enters in maintenance mode. Connect a local console to your cpsw2 and, according to the >>25 message displayed on the cpsw2, perform the action specified. Ipc register the ipc register test is done only on the active cpsw (not on the redundant one). ...

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    Map 0350: mntn code 30/31 – 39/3a connecting a local console to the cpsw, maintenance code >>30, >>31, >>39, or >>3a is displayed. If one of the previous maintenance codes is displayed on the local 8265 console, a cpsw operational diagnostics error occurs. The message displayed on the cpsw, should b...

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    005 (continued) – switch card failure. With pe agreement replace the cpsw card. See chapter 4, “fru exchange” on page 4-1. Chapter 2. Maps 2-39.

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    Map 0360: mntn code 34 connecting a local console to the cpsw, maintenance code >>34 is displayed. If one of the previous maintenance codes is displayed on the local 8265 console, the code can not be loaded into dram due to lack of memory. This maintenance code is displayed only with cpsw (not with ...

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    004 (continued) is the problem solved? Yes no 005 – replace the dram 16 mb. 006 – problem determination completed. Go to chapter 5, “ce leaving procedure” on page 5-1. 007 – you may have tried to load a pnni code onto a 16 mb memory cpsw. 32mb is mandatory for pnni code. – add a 16 mb simm. Chapter ...

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    Map 0370: mntn code 38 connecting a local console to the cpsw, maintenance code >>38 is displayed. If the previous maintenance code is displayed on the local 8265 console, the mac address is invalid. Eeprom location the mac address is set in an eeprom, located on the 8265 atm backplane. The the mess...

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    Map 0380: mntn code 3a–3e/3f connecting a local console to the cpsw, maintenance code >>3a, >>3e or >>3fis displayed. If one of the previous maintenance codes is displayed on the local 8265 console, the microcode does not know which configuration to load. Configuration the 8265 configuration is load...

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    Map 0380 (continued) 006 (continued) – you must re-enter the 8265 configuration. 007 – you may have an nvram failure. Go to “map 0230: mntn code 20 (continued)” on page 2-26. 2-44 8265 pd and sg.

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    Map 0390: mntn code 40 connecting a local console to the cpsw, maintenance code >>40 is displayed. If the previous maintenance code is displayed on the local 8265 console, a polling failure occurs between the active to backup cpsw. Active and standby cpsw this problem occurs in dual cpsw configurati...

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    Map 0390 (continued) 007 – you may have a cpsw or a backplane problem. Contact your support for further problem determination. 2-46 8265 pd and sg.

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    Map 0400: backup cpsw with no standby led on you are in this map because mntn is displayed on the cpsw alternating with a message giving information about the reason of the error. Go to “map 0210: cpsw/cpsw2 in maintenance mode” on page 2-23 to troubleshoot your cpsw. Or you are in this map because ...

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    Map 0410: arrow and four digits on hexadecimal display note in this manual, cpsw is the generic name for cpsw (feature code 6501) and cpsw2 (feature code 6502) unless otherwise specified. An arrow is displayed alternating with a return code that informs the user that there is additional information ...

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    Map 0420: four digits on hexadecimal display 001 is the following message displayed? No dram simm found on cp card yes no 002 – unplug and re-plug the simms. – ensure that the simm connectors are not damaged. – if you have only one simm, try it in another simm socket. Is the problem still present? Y...

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    Map 0420 (continued) 007 (continued) – ensure that the dram simms are correctly plugged into simm socket. – verify the dram simm type. Is the problem still present? Yes no 008 – problem determination completed. Go to chapter 5, “ce leaving procedure” on page 5-1. 009 – replace the dram simm memory. ...

  • Page 83

    Map 0430: four digits on hexadecimal display (continued) boot eeprom location the boot eeprom is located on the control point card, on the left tri-channel connector (boot eeprom: zm36). 001 – upgrade the cpsw pcmcia with a new code. Is the problem still present? Yes no 002 – problem determination c...

  • Page 84

    Map 0440: cpsw/cpsw2 leds note in this manual, cpsw is the generic name for cpsw (feature code 6501) and cpsw2 (feature code 6502) unless otherwise specified. Symptom explanation conditions that could cause this symptom cpsw module leds (red or yellow) on cpsw notes for code version and download inf...

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    003 (continued) is the reset (yellow) led off? Yes no 004 – ensure that you are not in led test mode. – ensure that the cpsw module has been installed correctly by checking the installation procedure in the 8265 nways atm switch installation guide, sa33-0441. – reset the atm subsystem by pressing (o...

  • Page 86

    Map 0450: module installation problem important this map must be followed under pe guidance. Notes for modules in slots 18 and 19 (controller modules), go to “map 0160: controller module leds” on page 2-14. 8260 modules can only be installed in slots 1, 3, 5, 7. To recognize these modules, refer to ...

  • Page 87

    007 – at this point, to ensure that the leds are ok, perform a led test by pushing the 'led test' button from any controller module (slots 18/19). Is the reset led either steady on or blinking on any other module in the chassis (ensure that you have exited the led test)? Yes no 008 – you have exited...

  • Page 88

    Map 0450 (continued) 014 – go to step 016. 015 problem determination is completed. Go to chapter 5, “ce leaving procedure” on page 5-1. 016 does the install value = n? Yes no 017 – go to step 019. 018 the module is not sensed as plugged into the chassis. – carefully re-insert the module. – if the sy...

  • Page 89

    023 (continued) – the module is failing. Replace it with a new one. Go to chapter 4, “fru exchange” on page 4-1. 024 – carefully re-insert the module, (if possible) into another slot. Connect it to a cpsw. Do you still have connect = n ? Yes no 025 – go to step 027. 026 – upload the 8265 error log o...

  • Page 90

    Map 0450 (continued) 031 (continued) – go to “map 0450: module installation problem” on page 2-54 and perform problem determination for the other modules. 032 – all the modules in the chassis are ok. Are all problems solved? Yes no 033 – go to chapter 1, “start problem determination” on page 1-1. 03...

  • Page 91

    Map 0460: reset problem on media module important this map must be followed under pe guidance. Notes media module here stands for any 826x atm module excluding cpsw and controller modules. Module resets are normal when triggered by the operator through reset module command. Another typical cause for...

  • Page 94

    Map 0460 (continued) in: slot.Port vpi.Vci type out: slot.Port vpi.Vci type conn cat ----------------------------------------------------------------------------- slot_in.N vp.Vc \vc slot_out.N vp.Vc \vc p2\p cbr did you find a cbr connection? Yes no 016 – upload the 8265 error log on a your station...

  • Page 96

    Map 0470: problem during activity on media modules important this map must be followed under pe guidance. Notes modules with port daughter cards function as follows, when one or several daughter cards are not installed: on new 8265 modules such as 1 port oc12 or 4 ports oc3 modules, the error led re...

  • Page 97

    006 (continued) there is probably user/accessory error: no signal/light was received on this port. – ask customer to check the cable or the remote device to ensure that the: cable is ok: insert a wrap plug into the port and ensure that the status led goes on. The remote device is up, and its atm por...

  • Page 99

    020 if the port error led lights regularly or intermittently, the problem may be caused by: 1. Port clocking inconsistency verify the port clocking parameter: for synchronization purposes, one side of the connection must be clock = internal and the other side should be clock = external. Note: both s...

  • Page 100

    Compatibility problems between hardware and microcode module levels 8260 modules attention when a cpsw2 module is installed on an 8265, no 8260 module can be installed on this 8265. The following table lists 8260 atm media modules that can be installed in the 8265, providing that their fpga code has...

  • Page 101

    8265 modules notes: 1. Applies to modules equipped with xilinx chips 4020 -3. 2. Applies to modules equipped with xilinx chips 4020 -2. The levels indicated above are up-to-date at the time of edition, but may be updated during the life of the product (see “compatibility problems between hardware an...

  • Page 102

    The media modules must be at the appropriate fpga level in order to be used in the 8265 (refer to the warning notice included with the pcmcia card). The 8260 controller module (pn 58g5800) must have a microcode level of 1.14 or higher in order to operate in the 8265. The controller module must be up...

  • Page 103: Chapter 3. Procedures

    Chapter 3. Procedures this chapter provides useful information for maintenance activities or explanations on how to perform specific actions. Collecting traces and dumps traces and dumps are necessary for some specific problems. Refer to the: 8265 nways atm switch command reference guide sa33-0458 v...

  • Page 104

    Uni level problems this procedure helps you choose traces and dumps that are to be collected for uni problems. Uni station or server connected to 8265. The show portverbose command shows ilmi down not in service: – enter show ilmi stats port – enter show ilmi dump port – collect traces: - base - sig...

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    Pnni level problems this procedure helps you choose traces and dumps that are to be collected for pnn0i problems. Collect traces: – pnni_base – pnni_messages – pnni_neighbour – pnni_path_selection collect dumps: – topology_data_base – ptse – path_selection chapter 3. Procedures 3-3.

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    Connection problems this procedure helps you choose traces and dumps that are to be collected for connection problems. Pvc connection problems after investigation of the cause given by the show pvcverbose command: collect traces: – base – pvc – connections enter show ilmi_stats stats port enter show...

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    Snmp problems this procedure helps you choose traces and dumps that are to be collected for snmp problems. Collect trace: – snmp chapter 3. Procedures 3-5.

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    Ilmi problems this procedure helps you choose traces and dumps that are to be collected for ilmi problems. Collect traces: – signalling messages – saal – ilmi for a port enter show ilmi stats port enter show ilmi dump port for a vpc_link enter show ilmi dump vpc enter show ilmi stats vpc 3-6 8265 pd...

  • Page 109

    Online diagnostics this section gives information for online diagnostics. The wrap commands are provided to isolate the fault. Several levels of wrap can be used. Local wrap commands internal wrap: the data path stays inside the module. External wrap: a physical wrap must be wired from transmitter t...

  • Page 110

    Remote wrap commands these commands are started from a local console and put the remote port in wrap for testing. Far_end_mode wrap: this test put the remote port in reply mode wrap. Starting a far_end_test on local console allows to test the link. The test result appears on local console. Far_end_p...

  • Page 111

    Completion of the command normal completion of the wrap test (except the reply_mode) will be: test successful ==> no failure was found. Test failed ==> a problem was found in the module. For the ports which have not been disabled before the command was issued, the following message will be returned:...

  • Page 112

    How to verify a link two commands are available to verify the link with a target device. Each of them is specific. Use the ping command to test the link with an ip device (see “ping”), and the atm_ping command to test the link with a 8265 atm switch (see “atm_ping”). Ping use this command to determi...

  • Page 113

    Atm_address specifies the atm address of the remote 8265 to ping. Note: pressing '?' (help) while entering the bytes of an atm address displays a prompt indicating the number of the next byte to be entered. Host_name specifies the name of an atm host as defined with the set host command. Note: atm_p...

  • Page 114

    Upgrading the 8265 by code download the updates for fpga picocode, boot, and operational microcodes for the 8265 cpsw are available at: http://www.Networking.Ibm.Com/support/products.Nsf/techsupport/(8265)?Opendocument note: see “ess url” on page 2-70. Click on the control point switch module. You h...

  • Page 115

    Serial line support (slip) mode ensure that your workstation can act as a tftp server. 1. Set up a a-cpsw configuration console in slip mode: refer to the section "setting up a configuration console in slip mode" in the 8265 nways atm switch user'guide, sa33-0456. Or on the 8265 cd-rom documentation...

  • Page 116

    Upgrade synopsis save your configuration in order to reload it in case of problems. Download a-cpsw operational microcode. Download a-cpsw fpga picocode. Download a-cpsw boot microcode. No redundant cpsw or both cpsw are downloaded? Make redundant a-cpsw active. Step 5 step 4 step 3 step 1 step 2 sw...

  • Page 117

    Download process 1. If you have only one a-cpsw (no redundant a-cpsw) follow steps 1 through 4 then steps 6 through 8. 2. If you have two a-cpsw modules (one in slot 9-10 and one in slot 11-12) follow steps 1 through 5 for main a-cpsw and the steps 2 through 4 then step 6 for redundant a-cpsw. Then ...

  • Page 118

    5. Wait for successful termination of the download operation. The message download successful is displayed. This may also be checked by displaying the tftp last transfer result through the command show tftp. 6. The command show device displays the new operational code version. It will appears as bac...

  • Page 119

    2. Save all 3. Reset atm_subsystem 4. Log on as the administrator on the a-cpsw console swapping do not perform any swap before downloading the: 1. Operational code 2. Fpga code 3. Boot code the hub will reset and the backup cpsw will become active. Go to step 2. Step 6. Activate the new fpga picoco...

  • Page 120

    Fpga released by pcmcia checking for needed update in case the cpsw fpga level is different, the backup fpga is updated and the following message is displayed on the local console: downloading new picocode for fpga (up to 3 minutes).... The fpga is then swapped. The following message is displayed: f...

  • Page 121

    Summary of important commands and when to use them the following information provides a quick reference guide for the 8265 problem determination and service in table format. It gives the various commands that can be used in both user and administrator mode (for more information, refer to the ibm 826...

  • Page 122

    Command action performed show inventory lists all modules, daughter cards, ctl module, and software. Show lan_emul config_server displays the entries in the lecs address table. Show module configuration information is displayed on the connected module. Show pnni configuration_state shows any uncommi...

  • Page 123

    Command action performed show signalling call_pacing displays current call-pacing settings for the control point. Show signalling connection displays, for a selected port or vpc, the current connection. Show signalling control displays the global state of the signalling entity in the switch. Show si...

  • Page 124

    In administrator mode, all commands are available to the user. The following table represents only a fraction of the available commands in administrator mode. The table is a quick reference guide to the initial setup of an 8265 atm switch. Command action performed set device password configures eith...

  • Page 125

    Maintenance mode note the maintain command can only be used from a local ascii (vt100 or equivalent) terminal connected locally to the console port of the a-cpsw. When the operational code has started, maintenance mode can be entered either because the user operator requested it or because an error ...

  • Page 126

    Resetting and changing the password if the administrator password for the a-cpsw needs to be reset (for any reason), the following procedure must be followed: 1. Enter force at the password prompt 2. Press the atm reset button on the a-cpsw within 3 seconds. This procedure will reset the password ba...

  • Page 127

    How to order an nvram the nvram is not available as a fru. Contact product engineering (pe) to obtain one nvram, as usual with pmh: in emea: 8265ps,812 in u.S.A. And canada:: 82hubs,l036(lvl2) - catmpe,l036(lvl3)/lans,l928. In asia pacific countries: japan 8265fs,l675 / australia anzssg,l622. 8265 p...

  • Page 128

    How to see the code level of cpsw module 1. Enter the show device command. 2. You obtain a screen similar to the following: à ð &prompt; show device 8265 atm control point and switch module name : 8265atm location : ici for assistance contact : 2ð jul 1998 manufacture id: 93ð part number: 25l4434 ec...

  • Page 129

    How to see the power requirement for a module 1. Enter the show power verbose command. 2. You obtain a screen similar to the following: à ð 8265atm> show power requirement module 17.1 power requirements for card 17.1: +2v power requirements (in units of ð.1ð watt): ð +5v power requiremen...

  • Page 130

    Checking of the cpsw module 1. Remove the cpsw from the 8265. 2. Unscrew the two rs232 connector screws .1/ on the face plate. 1 3. Unscrew the eight screws .2/ from the face plate (4 each side). 3-28 8265 pd and sg.

  • Page 131

    2 4. Remove the little clamp .3/ from the upper and lower pins .4/ . Remove the pins, then remove the levers and the face plate. Bottom view lever clamp pin 3 4 chapter 3. Procedures 3-29.

  • Page 132

    5. Unscrew the nine screws from cp side .5/ and the two standoffs. J4 j7 5 6. Unplug the cp from the switch card (two connectors, one near the pcmcia and the other near the tri_channel). 7. Verify that the daughter card is correctly seated on the switch connectors j4 and j7. 8. Re-plug cp connectors...

  • Page 133

    Cpsw and cpsw2 differences the main differences between the cpsw (feature 6501) and the new cpsw2 (feature code 6502) are: integrated power control improved performances no backward compatibility with any 8260 modules (see list below) a module in slot 12 will be powered up by the new cpsw2 only if t...

  • Page 134

    3-32 8265 pd and sg.

  • Page 135: Chapter 4. Fru Exchange

    Chapter 4. Fru exchange use this chapter once you know what fru to exchange. Exchange precautions 1. Most of the 8265 frus can be exchanged in concurrent maintenance. Thus, it is very important that these procedures be followed when replacing any fru in the machine. 2. Before starting fru exchange, ...

  • Page 136

    Ac power supply exchange note when replacing a power supply, you must leave enough supplies running at all times to satisfy the requirements of installed modules. If removal of a defective, but still functioning, power supply will not cause a power deficit in the 8265, you can remove the faulty supp...

  • Page 137

    Figure 4-1. Replacing a defective power supply 9 hand-tighten the spring-loaded screws that secure the power supply to the front of the 8265. 10 plug the power cord into the socket on the power supply. 11 plug the power cord into the wall outlet. 12 set the power supply's on/off switch ( i / o ) to ...

  • Page 138

    Figure 4-2. Power supply bay grille installation d once the tabs have been inserted in each notch, release the grille to complete the installation. 14 check the power supply leds (on the active controller module, if installed, or active cpsw module) to verify that the replacement power supply is fun...

  • Page 139

    -48 volt dc power supply exchange note when replacing a power supply, you must leave enough supplies running at all times to satisfy the requirements of installed modules. If removal of a defective, but still functioning, power supply will not cause a power deficit in the 8265, you can remove the fa...

  • Page 140

    C. Still flexing the grille, insert the tabs into each respective notch. D. Once the tabs have been inserted in each notch, release the grille to complete the installation. See figure 4-2 on page 4-4. 13 check the power supply leds (on the active controller module, if installed, or active cpsw modul...

  • Page 141

    Fan unit exchange 1 remove and save the four corner screws that attach the fan unit to the rear of the 8265. 2 carefully pull the fan unit straight out from the 8265 fan bay and, before completely removing the fan, grasp the four-position fan connector cable and disconnect it from the 8265 (see figu...

  • Page 142

    Controller module exchange notes 1. In a 8265 with two installed controller modules, removal of the active controller module causes a fast reset (the standby controller module becomes the active controller module). In a 8265 with one installed controller module, removal of the controller module caus...

  • Page 143

    Cpsw / cpsw2 exchange important in a 8265 with two installed cpsw2 modules with their internal power control active, removal of the active cpsw2 module causes a fast reset (the standby cpsw2 module becomes the active cpsw2). In a 8265 with one installed cpsw2 module and without of any controller mod...

  • Page 144

    Pcmcia exchange 1 remove the cpsw module (see “cpsw / cpsw2 exchange” on page 4-9). 2 locate the pcmcia card. Pcmcia card dram memory banks 3 remove the pcmcia card by pressing down the small lever on the left of the slot. 4 position the new pcmcia card so that is just above the slot on the cpsw mod...

  • Page 145

    Dram simm exchange 1 remove the cpsw module (see “cpsw / cpsw2 exchange” on page 4-9). 2 locate the defective memory module pcmcia card dram memory banks 3 remove the memory module by releasing the clips at either end of the module, then slide the module upwards gently and lift out. 4 position the n...

  • Page 146

    Media module and i/o card exchange attention when installing an i/o card on the motherboard, be careful not to touch its components. Always hold the card by its edges. 1 enter set module slot isolated where slot is the slot number of the failed module. Then press enter. 2 remove the media module fro...

  • Page 147

    5 removal and installation of i/o card on the 155 mbps module motherboard a if you have to exchange the module, remove all the screws .A/ from all i/o cards installed on the module. Exchange the module. Reinstall all the i/o cards using screws .A/ on the new module. B if you have to exchange a defec...

  • Page 148

    6 removal and installation of i/o card on the 25 mbps module motherboard a if you have to exchange the module, remove the screws .A/ from the i/o card installed on the module. Exchange the module. Reinstall the i/o card using screws .A/ on the new module. B if you have to exchange the defective i/o ...

  • Page 149

    7 removal and installation of e1/t1 i/o card on the wan 2 or wan 2.5 module motherboard use the following steps as guidance to: remove a defective i/o card and install a new i/o card on the module, or remove i/o card from a defective module and reinstall the i/o card on the new module. A detach the ...

  • Page 150

    C remove the faceplate bracket from the motherboard by removing the screws and posts ( .3/ , .4/ in figure 4-6). Retain the screws, the posts, and the bracket. 3 4 figure 4-6. Removing the faceplate bracket d detach the i/o card from the motherboard by removing the six screws ( .5/ in figure 4-7). 5...

  • Page 151

    3 4 figure 4-8. Attaching the faceplate bracket g using a screwdriver, attach one post ( .4/ ) onto each side of each of the two ports on the i/o card. H hold the motherboard so that the connectors and screw holes are aligned correctly on the module. Then gently push the card downwards until you hea...

  • Page 152

    8 removal and installation of e3/ds3/oc3/stm1 i/o card on the wan2 module motherboard use the following steps as guidance to: remove a defective i/o card and install a new i/o card on the module, or remove i/o card from a defective module and reinstall the i/o card on the new module. A detach the mo...

  • Page 153

    3 figure 4-11. Removing the faceplate bracket d detach the i/o card from the motherboard using the four screws ( .4/ in figure 4-12). Note: the i/o card must be installed in the top position. 4 figure 4-12. Attaching the i/o card e install the i/o card and secure it with screws .4/ . F attach the fa...

  • Page 154

    3 figure 4-13. Attaching the faceplate bracket g hold the motherboard so that the connectors and screw holes are aligned correctly on the module. Then gently push the card downwards until you hear it click into the motherboard connectors. H reattach the motherboard to the module using the four screw...

  • Page 155

    B fasten the spring-loaded screws on the top and bottom of the front panel of the module to the chassis using your finger. Do not over-tighten. 10 if the 8265 is already powered on, press the led test button to ensure that all leds are functional (optional). 11 enter set module slot connected where ...

  • Page 156

    Eeprom exchange on backplane attention switch the 8265 power off. 1 remove the rear cover of the 8265 (22 screws). 2 unplug the three fan cables from the 8265. 3 locate the eeprom on the backplane. Eeprom figure 4-15. Eeprom location 4 unplug the eeprom. 5 plug the new eeprom on the socket. 6 re-plu...

  • Page 157

    Chapter 5. Ce leaving procedure this procedure intends to assist you in cleaning up before leaving the customer or closing the call as the repair is done. It is in the form of a checklist: check item actions done? If you have changed a module, did you reconnect it? Set module connected (it might see...

  • Page 158

    5-2 8265 pd and sg.

  • Page 159

    Appendix a. 8265 part numbers 8265 parts copyright ibm corp. 1998 a-1.

  • Page 160

    1 rear view a-2 8265 pd and sg.

  • Page 161

    Parts listing index fru no. Description 1 26l0112 17 slots chassis including: - power board distribution - board 17 slots - fan assembly (3) appendix a. 8265 part numbers a-3.

  • Page 162

    2 o o i i 3 4 5 a-4 8265 pd and sg.

  • Page 163

    Parts listing index fru no. Description 2 25h1798 fan assembly 3 25l9923 power supply -48 v dc 4 10j2682 power supply 415w 5 02l4055 power cord -48 v dc appendix a. 8265 part numbers a-5.

  • Page 164

    Modules and other part numbers power cord part numbers part number designation 25l4649 cpsw 26l0108 cpsw2 02l3551 pcmcia (iisp) for cpsw 02l3552 pcmcia (pnni) for cpsw 25l4659 pcmcia (iisp) for cpsw2 25l4660 pcmcia (pnni) for cpsw2 13j8698 dram simm (16mb)(additional memory) part number designation ...

  • Page 165

    Power plug number 250 v 15 a 250 v 15 a 250 v 16 a 125 v 15a 250 v 10 a 125 v 15a 250 v 10 a 250 v 16 a 250 v 10 a 250 v 16 a 250 v 16 a 250 v 10 a 250 v 13 a 22 25 24 23 18 19 32 5 4 2 6 appendix a. 8265 part numbers a-7.

  • Page 166

    A-8 8265 pd and sg.

  • Page 167: Bibliography

    Bibliography 8265 documentation for additional information on the ibm 8265 nways atm switch, please refer to the following documents. The documents are included on the ibm 8265 nways atm switch documentation library cd, sa33–0454. Ibm 8265 nways atm switch product description , ga33-0449. Ibm 8265 n...

  • Page 168

    X-2 8265 pd and sg.

  • Page 169: List Of Abbreviations

    List of abbreviations the following are the abbreviations and technical terms used in the 8265 service guide. Ac. Alternating current. Asynchronous transfer mode (atm). A high-speed, connection-oriented switching and multiplexing protocol that transmits different types of traffic (voice, video, and ...

  • Page 171

    Readers' comments — we'd like to hear from you 8265 nways atm switch problem determination and service guide publication no. Sy33-2128-00 please send us your comments concerning this book. We will greatly appreciate them and will consider them for later releases of the present book. If you prefer se...

  • Page 172

    Cut or fold along line cut or fold along line readers' comments — we'd like to hear from you sy33-2128-00 ibm fold and tape please do not staple fold and tape place postage stamp here ibm france centre d'etudes et recherches service 0798 - bp 79 06610 la gaude france fold and tape please do not stap...

  • Page 174

    Ibm sy33-2128-ðð.