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IBM 8864 Service Manual - Safety

Other manuals for 8864: User Manual
Manual is about: Problem Determination and Service Guide

Summary of 8864

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    Ibm system x3850 type 8864 problem determination and service guide.

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    Ibm system x3850 type 8864 problem determination and service guide.

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    Note: before using this information and the product it supports, read the general information in appendix b, “notices,” on page 163. 15th edition (july 2007) © copyright international business machines corporation 2006. All rights reserved. Us government users restricted rights – use, duplication or...

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    Contents safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vii guidelines for trained service technicians . . . . . . . . . . . . . . . Viii inspecting for unsafe conditions . . . . . . . . . . . . . . . . . Viii guidelines for servicing electrical equipment . . . . . . . . . . . . . Vi...

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    Pci adapter guide . . . . . . . . . . . . . . . . . . . . . . . 50 power-supply structure . . . . . . . . . . . . . . . . . . . . . 51 sas backplane . . . . . . . . . . . . . . . . . . . . . . . . 53 fru information . . . . . . . . . . . . . . . . . . . . . . . . 54 front-panel assembly . . . . . . ...

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    Appendix a. Getting help and technical assistance . . . . . . . . . . 161 before you call . . . . . . . . . . . . . . . . . . . . . . . . 161 using the documentation . . . . . . . . . . . . . . . . . . . . . 161 getting help and information from the world wide web . . . . . . . . . 162 software serv...

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    Vi ibm system x3850 type 8864: problem determination and service guide.

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    Safety before installing this product, read the safety information. Antes de instalar este produto, leia as informações de segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit produc...

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    Guidelines for trained service technicians this section contains information for trained service technicians. Inspecting for unsafe conditions use the information in this section to help you identify potential unsafe conditions in an ibm product that you are working on. Each ibm product, as it was d...

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    V do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. V some rubber floor mats contain small conductive fibers to decrease electrostatic discharge. Do...

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    Safety statements important: each caution and danger statement in this documentation begins with a number. This number is used to cross reference an english-language caution or danger statement with translated versions of the caution or danger statement in the safety information document. For exampl...

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    Statement 1: danger electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. V connect all power cords to a ...

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    Statement 2: caution: when replacing the lithium battery, use only ibm part number 33f8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery con...

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    Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) caution: use safe practices when lifting. Statement 5: caution: the power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might hav...

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    Statement 8: caution: never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a prob...

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    Chapter 1. Introduction this problem determination and service guide contains information to help you solve problems that might occur in your ibm ® system x3850 type 8864 server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for repl...

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    The server might have features that are not described in the documentation that comes with the server. The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the se...

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    Features and specifications the following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications microprocessor: v intel ® xeon ™ v 1 ...

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    Server controls, leds, and connectors this section describes the controls, light-emitting diodes (leds), and connectors on the front and rear of the server. Front view the following illustration shows the controls, leds, and connectors on the front of the server. Operator information panel dvd drive...

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    This led and leds on the light path diagnostics panel remain lit until you resolve the condition. If the only condition is that the bmc log is full or almost full, clear the bmc log or the system-event log through the configuration/setup utility program to turn off the lit leds. See the user’s guide...

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    Rear view the following illustration shows the connectors and leds on the rear of the server. Power-supply connector: connect the power cord to this connector. Video connector: connect a monitor to this connector. Usb 1 connector: connect a usb device to this connector. Sp ethernet 10/100 connector:...

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    Ixa rs485 connector: use this connector to connect to an iseries server when an integrated xseries adapter (ixa) is installed. The cable for this connection comes with the server. The optional integrated xseries adapter (ixa) cab be installed only in slot 2. You must move jumpers j35 and j40 on the ...

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    System-board layouts the following illustrations show the connectors, leds, and jumpers on the memory card, microprocessor board, pci board, sas backplane, and i/o board. The illustrations in this document might differ slightly from your hardware. I/o board internal connectors and jumpers the follow...

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    Memory-card connectors the following illustration shows the connectors on the memory card. Dimm 1 dimm 2 dimm 3 dimm 4 memory-card leds the following illustration shows the leds on the memory card. Dimm 1 error led dimm 2 error led dimm 3 error led dimm 4 error led light path diagnostics button ligh...

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    Microprocessor-board connectors and leds the following illustration shows the connectors and leds on the microprocessor board. Microprocessor 4 vrm connector microprocessor 3 vrm connector microprocessor card error led microprocessor 4 socket microprocessor 3 socket microprocessor 3 error led vrm 3 ...

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    Pci board leds the following illustration shows the leds on the pci board. Pci attention leds pci power leds power good led sas-backplane connectors the following illustration shows the connectors on the sas backplane. Front of sas backplane back of sas backplane sas hard disk drive connectors sas s...

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    12 ibm system x3850 type 8864: problem determination and service guide.

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    Chapter 2. Configuration information and instructions this chapter provides information about updating the firmware and using the configuration utilities. Updating the firmware the firmware in your server is periodically updated and is available for download on the web. Go to http://www.Ibm.Com/serv...

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    This section contains basic information about these programs. For detailed information about these programs, see “configuring the server” in the user’s guide on the ibm system x documentation cd. Using the serverguide setup and installation cd the serverguide setup and installation cd provides progr...

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    Configuration/setup utility menu choices the following choices are on the configuration/setup utility main menu. Depending on the version of the bios code in the server, some menu choices might differ slightly from these descriptions. V system summary select this choice to view configuration informa...

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    This choice is on the full configuration/setup utility menu only. – power-on password select this choice to set or change a power-on password. See “power-on password” on page 18 for more information. – administrator password attention: if you set an administrator password and then forget it, there i...

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    – memory settings select this choice to manually enable a pair of memory connectors. If a memory error is detected during post or memory configuration, the server automatically disables the failing pair of memory connectors and continues operating with reduced memory. After the problem is corrected,...

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    Select this choice to view the three most recent error codes and messages that were generated during post. Select clear error logs to clear the post error log. V save settings select this choice to save the changes you have made in the settings. V restore settings select this choice to cancel the ch...

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    V remove the server battery and then reinstall it. See “battery” on page 32 for instructions for removing the battery. V change the position of the power-on password override jumper (j9 on the i/o board) to bypass the power-on password check. Attention: before changing any switch settings or moving ...

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    And change the bios settings, restart the server, identify the server, and perform other management functions. Any standard telenet client application can access the sol connection. Note: the server ethernet ports are set to dhcp by default. The bmc mac address can be found on a tag on the front of ...

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    Note: the server does not support changing the network boot protocol or specifying the startup order of devices through the pxe boot agent utility program. Complete the following steps to start the pxe boot agent utility program: 1. Turn on the server. 2. When the initializing intel (r) boot agent v...

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    22 ibm system x3850 type 8864: problem determination and service guide.

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    Chapter 3. Parts listing, type 8864 the following replaceable components are available for the system x3850 type 8864 except as specified otherwise in table 3 on page 24. To check for an updated parts listing on the web, complete the following steps: 1. Go to http://www.Ibm.Com/servers/eserver/suppo...

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    Server replaceable units notes: 1. Field replaceable units (frus) must be serviced only by trained service technicians. 2. Customer replaceable units (crus) can be replaced by the customer. Tier 1 crus and tier 2 crus are described in the ibm “statement of limited warranty” (at “part 3 - warranty in...

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    Table 3. Parts listing, type 8864 (continued) index description cru no. (tier 1) cru no. (tier 2) fru no. 18 hard disk drive, 36 gb (optional) 39r7364 18 hard disk drive, 73 gb (optional) 39r7366 19 memory, 1 gb pc3200 ecc (models (1rx, 1tx, 2rx, 2tx, 3rx, e1x, e2x, e3x, e4x) 39m5808 19 memory, 2 gb...

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    Table 3. Parts listing, type 8864 (continued) index description cru no. (tier 1) cru no. (tier 2) fru no. Lift handle kit (all models) 39m2696 line cord (all models) 39m5377 pcie 10 gbe pcie sr server adapter 42c1762 pro/1000 pt quad port server adapter (optional) 39y6138 pro/1000 pf server adapter ...

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    Ibm power cord part number used in these countries and regions 13f9979 afghanistan, albania, algeria, andorra, angola, armenia, austria, azerbaijan, belarus, belgium, benin, bosnia and herzegovina, bulgaria, burkina faso, burundi, cambodia, cameroon, cape verde, central african republic, chad, comor...

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    Ibm power cord part number used in these countries and regions 6952300 antigua and barbuda, aruba, bahamas, barbados, belize, bermuda, bolivia, caicos islands, canada, cayman islands, colombia, costa rica, cuba, dominican republic, ecuador, el salvador, guam, guatemala, haiti, honduras, jamaica, mex...

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    Chapter 4. Removing and replacing server components replaceable components are of three types: v tier 1 customer replaceable unit (cru): replacement of tier 1 crus is your responsibility. If ibm installs a tier 1 cru at your request, you will be charged for the installation. V tier 2 customer replac...

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    – to avoid straining the muscles in your back, lift by standing or by pushing up with your leg muscles. V make sure that you have an adequate number of properly grounded electrical outlets for the server, monitor, and other devices. V back up all important data before you make changes to disk drives...

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    The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on: v avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts b...

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    2. If you are installing or replacing a non-hot-swap component, turn off the server and all peripheral devices, and disconnect the power cords and all external cables. 3. Slide the server out of the rack until the slide rails lock into place. Xs erie r 3 65 bezel top cover cover release latch 4. Lif...

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    Caution: when replacing the lithium battery, use only ibm part number 33f8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium...

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    Note: you must wait approximately 20 seconds after you connect the power cord of the server to an electrical outlet before the power-control button becomes active. 10. Start the configuration/setup utility program and set configuration parameters. V set the system date and time. V set the power-on p...

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    Hot-swap fan 1 hot-swap fan 5 hot-swap fan 6 hot-swap fan 7 hot-swap fan 8 fan error led hot-swap fan 2 hot-swap fan 3 hot-swap fan 4 1. Read the safety information that begins on page vii, and “handling static-sensitive devices” on page 31. Attention: static electricity that is released to internal...

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    Hot-swap power supply if you install or remove a hot-swap power supply, observe the following precautions: statement 8: caution: never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component ...

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    Ac dc ac dc locking handle (open) locking latch power supply 2 (ps2) power supply 1 (ps1) dc power led (green) ac power led (green) ac dc 1. Read the safety information that begins on page vii, and “handling static-sensitive devices” on page 31. Attention: static electricity that is released to inte...

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    4. Make sure that the ac power led on the top of the power supply is lit, indicating that the power supply is operating correctly. If the server is turned on, make sure that the dc power led on the top of the power supply is lit also. 5. Replace the top cover. Memory module the following notes descr...

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    Table 5. Memory card installation sequence for cost-sensitive configuration (continued) memory card order memory card dimm pair second 3 1 and 3 2 and 4 third 2 1 and 3 2 and 4 fourth 4 1 and 3 2 and 4 table 6. Memory card installation sequence for memory-mirrored configuration memory card order mem...

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    Active memory active memory is an ibm technology that improves the reliability of the dimms through memory mirroring, memory scrubbing, and memory protexion ™ features. The following notes describe the active memory features: v memory mirroring enables you to improve the reliability of the memory in...

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    V memory protexion reassigns memory bits to new locations within memory when recoverable errors have been detected. When a recoverable error is found by memory scrubbing, the memory protexion feature writes the data that was to be stored in the damaged memory locations to spare memory locations with...

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    2. Remove the cover from the server (see “removing the cover and bezel” on page 31). 3. Make sure the memory hot-swap enabled led is lit on the top of the memory card to be replaced. If the led is not lit, enable memory mirroring (see “active memory” on page 40). 4. Prepare the new memory card to go...

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    Ac dc 3. Remove the memory card. A. Open the memory card retention levers ( 1 and 2) on the top of the memory card. B. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the dimm connectors facing up. Atten...

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    Dimm retaining clip 8. Insert the dimm into the connector by aligning the edges of the dimm with the slots at the ends of the dimm connector. 9. Firmly press one end of the dimm into the connector; then, press the other end into the connector. The retaining clips snap into the locked position when t...

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    Ac dc 3. Remove the memory card. A. Open the memory card retention levers ( 1 and 2) on the top of the memory card. B. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the dimm connectors facing up. Atten...

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    Dimm retaining clip 8. Insert the dimm into the connector by aligning the edges of the dimm with the slots at the ends of the dimm connector. 9. Firmly press one end of the dimm into the connector; then, press the other end into the connector. The retaining clips snap into the locked position when t...

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    5. Touch the static-protective package that contains the dimm to any unpainted metal surface on the outside of the server. Then, remove the dimm from the package. 6. Turn the dimm so that the dimm keys align correctly with the slot. Dimm retaining clip 7. Insert the dimm into the connector by aligni...

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    Tier 2 cru information you may install a tier 2 cru yourself or request ibm to install it, at no additional charge, under the type of warranty service that is designated for your server. Operator information panel assembly to remove the operator information panel assembly, complete the following ste...

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    2. Connect the light path diagnostics ribbon cable and front usb cable to the i/o board. 3. Slide the front-panel assembly into the server until the blue tab on the chassis engages. 4. Replace the bezel and top cover. 5. Reconnect external cables and power cords. I/o board when replacing the i/o boa...

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    5. Note where each cable is connected, and then disconnect all cables from the i/o board and remove the assembly from the server. To install an i/o board, complete the following steps: 1. Connect all cables to the internal connectors on the i/o board. 2. Align the board with the card guides and inse...

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    Note: you might find it helpful to note where each adapter is installed before removing the adapters. 6. Disconnect one end of all cables that pass through the pci adapter guide; then, remove the cables from the routing feature of the guide and fold the cables out of the way. Note: you might find it...

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    Attention: static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working...

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    Sas backplane to remove the serial attached scsi (sas) backplane, complete the following steps. Release tabs guide channels sas connectors 1. Read the safety information that begins on page vii, and “handling static-sensitive devices” on page 31. 2. Turn off the server and peripheral devices, and di...

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    Fru information front-panel assembly to remove the front-panel assembly, complete the following steps. Release button 1. Read the safety information that begins on page vii, and “handling static-sensitive devices” on page 31. 2. Turn off the server and peripheral devices, and disconnect the power co...

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    V when installing additional microprocessors, populate the microprocessor connectors in numeric order, starting with connector 2. V you can use the configurations/setup utility program to determine the specific type of microprocessor in the server. V a dual-core upgrade option is available to enable...

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    Heat sink microprocessor microprocessor baffle vrm 4 fr ont air baffle fr ont fr ont fr ont 1. Read the safety information that begins on page vii, and “handling static-sensitive devices” on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cable...

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    To install a microprocessor tray and a microprocessor, complete the following steps: 1. Lift the microprocessor-release lever to the fully open position (approximately 135° angle). Lever closed lever fully open attention: to avoid bending the pins on the microprocessor, do not use excessive force wh...

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    9. Install the air baffle in the microprocessor tray. 10. Install the microprocessor tray in the server: a. Make sure that the microprocessor-tray release latch is open; then, push the microprocessor tray into the server. B. Close the tray levers and make sure they are securely latched. C. Close the...

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    Pci board assembly complete the following steps to remove a pci board assembly. Ac d c retainer screws handle 1. Read the safety information that begins on page vii, and “handling static-sensitive devices” on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and ...

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    14. Slide the pci board assembly toward the front of the server and grasp the blue handle to pull the assembly out of the server. To install a pci board assembly, complete the following steps: 1. Grasp the blue handle on the pci board assembly and place the assembly in the chassis. Slide the assembl...

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    Note: you might find it helpful to note where each adapter is installed before removing the adapters. 5. Disconnect the pci switch card ribbon cable from the card. 6. Lift the release latches and slide the card away from the chassis; then, remove the card from the server. To install a pci switch-car...

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    8. Remove the screws that secure the power backplane to the chassis and lift the power backplane out of the server. To install a power backplane, complete the following steps: 1. Align the power backplane in the server and secure the power backplane with screws. 2. Install the power-supply structure...

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    Chapter 5. Diagnostics this chapter provides basic troubleshooting information to help you solve some common problems that might occur with the server. If you cannot locate and correct the problem using the information in this chapter, see appendix a, “getting help and technical assistance,” on page...

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    Post beep codes a beep code is a combination of short or long beeps or a series of short beeps separated by pauses. For example, a “1-2-3” beep code is one beep, a pause, two beeps, a pause, and three beeps. When post is completed, one beep is emitted to indicate that the server is working correctly...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    Error logs the post error log contains the three most recent error codes and messages that were generated during post. The bmc log and the system-error log contain messages that were generated during post and all system status messages from the service processor. 70 ibm system x3850 type 8864: probl...

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    Notes: v the bmc log is limited in size and is designed so that when the log is full, new entries will not overwrite existing entries; therefore, you must periodically clear the bmc log from the configuration/setup utility program (the menu choices are described in the user’s guide). V when troubles...

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    To view the error logs, complete the following steps: 1. Turn on the server. 2. When the prompt press f1 for configuration/setup appears, press f1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs. 3. Use one of t...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 96

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 97

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 98

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 99

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 100

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 101

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 102

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

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    Keyboard, mouse (pointing device), serial ports, and hard disk drives. You can also use them to test some external devices. If you are not sure whether a problem is caused by the hardware or by the software, you can use the diagnostics programs to confirm that the hardware is working correctly. V wh...

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    V check the operator information panel system-error led; if it is flashing, check the light path diagnostics leds (see “light path diagnostics” on page 101). V check for the following correct responses: – a single beep. – readable instructions on the main menu. Did you receive the correct responses?...

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    Cd or dvd drive problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field re...

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    Hard disk drive problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field re...

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    Keyboard, mouse, or pointing-device problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which com...

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    Usb keyboard, mouse, or pointing-device problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which...

  • Page 109

    Memory problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable...

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    Microprocessor problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field rep...

  • Page 111

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 112

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 113

    Optional-device problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field re...

  • Page 114

    Power problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable ...

  • Page 115

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 116

    Serverguide problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replac...

  • Page 117

    Universal serial bus (usb) port problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which compone...

  • Page 118

    Many errors are first indicated by a lit information led or system-error led on the operator information panel on the front of the server. If one or both of these leds are lit, one or more leds elsewhere in the server might also be lit and can direct you to the source of the error. Note: read the sa...

  • Page 119

    Diagnostics panel. This information and the information in “light path diagnostic leds” on page 104 can often provide enough information to correct the error. 3. Remove the server cover and look inside the server for lit leds. Certain components inside the server have leds that will be lit to indica...

  • Page 120

    Light path diagnostic leds the following tables describe the leds on the light path diagnostics panel and on the boards inside the server and suggested actions to correct the detected problems. V check the power supplies, see power-supply leds. V follow the suggested actions in the order in which th...

  • Page 121

    V check the power supplies, see power-supply leds. V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and whi...

  • Page 122

    V check the power supplies, see power-supply leds. V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and whi...

  • Page 123

    V check the power supplies, see power-supply leds. V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and whi...

  • Page 124

    V check the power supplies, see power-supply leds. V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and whi...

  • Page 125

    The following minimum configuration is required for the server to turn on: v one microprocessor v two 1 gb dimms on the memory card v one power supply v power backplane v power cord v i/o board v pci board assembly ac dc power supply 1 (ps1) dc power led (green) ac power led (green) ac dc chapter 5....

  • Page 126

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 127

    Real-time diagnostics real-time diagnostics can help you diagnose certain devices on ibm system x and xseries servers while the operating system is running. Using these diagnostic actions, you can prevent and minimize server downtime. For more information and to download the real-time diagnostics, g...

  • Page 128

    If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software. Diagnostic text messages diagnostic text messages are displ...

  • Page 129

    000 the server passed the test. Do not replace a cru or fru. 195 the esc key was pressed to end the test. Do not replace a cru or fru. 197 this is a warning error, but it does not indicate a hardware failure; do not replace a cru or fru. Take the action indicated in the “action” column but do not re...

  • Page 130

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 131

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 132

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 133

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 134

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 135

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 136

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 137

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 138

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 139

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 140

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 141

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 142

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 143

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 144

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 145

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 146

    2. Update the bios code, following the instructions that come with the update file that you downloaded. This will automatically restore/update the primary page. 3. Restart the server. In the event that the above sequence fails, the server might not restart correctly or might not display video. Compl...

  • Page 147

    In the following example, the system-error log message indicates that the server was turned on at the recorded time. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - date/time: 2002/05/07 15:52:03 dmi type: source: servproc error code: system complex powered up error code: error data: e...

  • Page 148

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 149

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 150

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 151

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 152

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 153

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 154

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 155

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 156

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 157

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 158

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 159

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 160

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 161

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 162

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 163

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 164

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 165

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 166

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 167

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 168

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 169

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 170

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8864,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units (fru). V ...

  • Page 171

    Solving power problems power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. Use the following general procedure for d...

  • Page 172

    V check the lan activity led on the rear of the server. The lan activity led is lit when data is active on the ethernet network. If the lan activity led is off, make sure that the hub and network are operating and that the correct device drivers are installed. V make sure that you are using the corr...

  • Page 173

    V power backplane v power cord v i/o board v pci board 4. Turn on the server. If the problem remains, suspect the following components in the following order: a. Power backplane b. I/o board c. Memory card d. Microprocessor tray if the problem is solved when you remove an adapter from the server but...

  • Page 174

    7. Have the same configuration options set in the system 8. Have the same setup for the operation system control files comparing the configuration and software setup between “working” and “non-working” systems will often lead to problem resolution. Calling ibm for service see appendix a, “getting he...

  • Page 175

    V diagnostic program type and version level v configuration option settings v operating-system control-file setup chapter 5. Diagnostics 159.

  • Page 176

    160 ibm system x3850 type 8864: problem determination and service guide.

  • Page 177: Appendix

    Appendix a. Getting help and technical assistance if you need help, service, or technical assistance or just want more information about ibm products, you will find a wide variety of sources available from ibm to assist you. This appendix contains information about where to go for additional informa...

  • Page 178

    Getting help and information from the world wide web on the world wide web, the ibm web site has up-to-date information about ibm systems, optional devices, services, and support. The address for ibm system x and xseries information is http://www.Ibm.Com/systems/x/. The address for ibm intellistatio...

  • Page 179: Appendix

    Appendix b. Notices this information was developed for products and services offered in the u.S.A. Ibm may not offer the products, services, or features discussed in this document in other countries. Consult your local ibm representative for information on the products and services currently availab...

  • Page 180

    Bladecenter predictive failure analysis xa-32 chipkill serveraid xa-64 e-business logo serverguide x-architecture eserver serverproven xpandondemand flashcopy system x xseries i5/os intel, intel xeon, itanium, and pentium are trademarks or registered trademarks of intel corporation or its subsidiari...

  • Page 181

    Ibm makes no representation or warranties regarding non-ibm products and services that are serverproven, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties. Ibm makes no represe...

  • Page 182

    Remarque : cette marque s’applique uniquement aux pays de l’union européenne et à la norvège. L’etiquette du système respecte la directive européenne 2002/96/ec en matière de déchets des equipements electriques et electroniques (deee), qui détermine les dispositions de retour et de recyclage applica...

  • Page 183

    For california: perchlorate material – special handling may apply. See http://www.Dtsc.Ca.Gov/hazardouswaste/perchlorate/. The foregoing notice is provided in accordance with california code of regulations title 22, division 4.5 chapter 33. Best management practices for perchlorate materials. This p...

  • Page 184

    European union emc directive conformance statement this product is in conformity with the protection requirements of eu council directive 89/336/eec on the approximation of the laws of the member states relating to electromagnetic compatibility. Ibm cannot accept responsibility for any failure to sa...

  • Page 185: Index

    Index a ac good led 110 active memory 40 active memory 40 administrator password 19 assertion event, bmc log 71 attention notices 2 b baseboard management controller, configuring 19 battery, replacing 32 bays 3 beep code errors 64 bezel removing 31 bios update failure recovery 129 bmc error log 71 a...

  • Page 186

    Error led (continued) remote supervisor adapter ii slimline 6 system 5 error logs 70 bmc 71 post 70 system error 71 viewing 71 error symptoms cd-rom drive, dvd-rom drive 89 general 89 hard disk drive 90 intermittent 90 keyboard, non-usb 91 keyboard, usb 92 memory 93 microprocessor 94 monitor 94 mous...

  • Page 187

    Led (continued) error memory 39 memory card 39 gigabit ethernet 1 activity 7 gigabit ethernet 1 link 7 gigabit ethernet 2 activity 7 gigabit ethernet 2 link 7 hard disk drive activity 4, 5 hard disk drive status 4 i/o board error 7 locator 5 memory hot-swap enabled 39 memory port power 39 power-on 5...

  • Page 188

    Power supply 3 connector 6 power supply led errors 108 power supply, replacing 36 power-control button 4 button shield 4 power-on led 5 power-on password 18 power-supply structure, replacing 51 preboot execution environment boot agent utility program 20 problem isolation tables 88 problems cd-rom, d...

  • Page 189

    Using (continued) serverguide 14 updatexpress program 13 utility configuration/setup program, using 14 v video connector 6 vrm led 105 w weight 3 index 173.

  • Page 190

    174 ibm system x3850 type 8864: problem determination and service guide.

  • Page 192

    Part number: 31r1885 printed in usa (1p) p/n: 31r1885.