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- 8872 - eServer xSeries 460
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IBM 8872 - eServer xSeries 460 Service Manual - Contents
Contents
Safety
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. vii
Guidelines
for
trained
service
technicians
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Inspecting
for
unsafe
conditions
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. viii
Guidelines
for
servicing
electrical
equipment
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Safety
statements
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. x
Chapter
1.
Introduction
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. 1
Related
documentation
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. 1
Notices
and
statements
in
this
document
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. 2
Features
and
specifications
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Server
controls,
LEDs,
and
connectors
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Front
view
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Rear
view
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Internal
LEDs,
connectors,
and
jumpers
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I/O
board
internal
connectors
and
jumpers
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Memory-card
connectors
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Memory-card
LEDs
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. 9
Microprocessor-board
connectors
and
LEDs
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. 10
PCI-X
board
connectors
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. 10
PCI-X
board
LEDs
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. 11
SAS-backplane
connectors
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. 11
Chapter
2.
Diagnostics
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. 13
Diagnostic
tools
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. 13
POST
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. 13
POST
beep
codes
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. 14
Error
logs
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. 18
POST
error
codes
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. 20
Checkout
procedure
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. 34
About
the
checkout
procedure
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. 34
Performing
the
checkout
procedure
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. 35
Checkpoint
codes
(trained
service
technicians
only)
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. 35
Troubleshooting
tables
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. 36
CD
or
DVD
drive
problems
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. 36
General
problems
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. 37
Hard
disk
drive
problems
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. 37
Intermittent
problems
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. 38
Keyboard,
mouse,
or
pointing-device
problems
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. 38
USB
keyboard,
mouse,
or
pointing-device
problems
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. 39
Memory
problems
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. 41
Microprocessor
problems
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. 42
Monitor
problems
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. 43
Optional-device
problems
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. 45
Power
problems
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. 46
Serial
port
problems
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. 47
ServerGuide
problems
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. 48
Software
problems
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. 48
Universal
Serial
Bus
(USB)
port
problems
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. 49
Video
problems
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. 49
Light
path
diagnostics
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. 49
Remind
button
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. 51
Light
path
diagnostic
LEDs
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. 52
Power-supply
LEDs
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. 57
©
Copyright
IBM
Corp.
2005
iii
Summary of 8872 - eServer xSeries 460
Page 1
Ibm xseries 460 type 8872 and xseries mxe 460 type 8874 problem determination and service guide e rserver.
Page 3
Ibm xseries 460 type 8872 and xseries mxe 460 type 8874 problem determination and service guide erserver.
Page 4
Note: before using this information and the product it supports, read the general information in appendix b, “notices,” on page 145. First edition (june 2005) © copyright international business machines corporation 2005. All rights reserved. Us government users restricted rights – use, duplication o...
Page 5: Contents
Contents safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vii guidelines for trained service technicians . . . . . . . . . . . . . . . Viii inspecting for unsafe conditions . . . . . . . . . . . . . . . . . Viii guidelines for servicing electrical equipment . . . . . . . . . . . . . Vi...
Page 6
Diagnostic programs, messages, and error codes . . . . . . . . . . . . 59 running the diagnostic programs . . . . . . . . . . . . . . . . . 59 diagnostic text messages . . . . . . . . . . . . . . . . . . . . 60 viewing the test log . . . . . . . . . . . . . . . . . . . . . . 60 diagnostic error code...
Page 7
Configuring the ethernet controller . . . . . . . . . . . . . . . . 140 using the pxe boot agent utility program . . . . . . . . . . . . . . 140 using the serveraid configuration programs . . . . . . . . . . . . 141 using the scalable partition web interface . . . . . . . . . . . . . 141 appendix a....
Page 8
Vi ibm xseries 460 type 8872 and xseries mxe 460 type 8874: problem determination and service guide.
Page 9: Safety
Safety before installing this product, read the safety information. Antes de instalar este produto, leia as informações de segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit produc...
Page 10
Guidelines for trained service technicians this section contains information for trained service technicians. Inspecting for unsafe conditions use the information in this section to help you identify potential unsafe conditions in an ibm product that you are working on. Each ibm product, as it was d...
Page 11
V do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. V some rubber floor mats contain small conductive fibers to decrease electrostatic discharge. Do...
Page 12
Safety statements important: each caution and danger statement in this documentation begins with a number. This number is used to cross reference an english-language caution or danger statement with translated versions of the caution or danger statement in the safety information document. For exampl...
Page 13
Statement 1: danger electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. V connect all power cords to a ...
Page 14
Statement 2: caution: when replacing the lithium battery, use only ibm part number 33f8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery con...
Page 15
Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) caution: use safe practices when lifting. Statement 5: caution: the power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might hav...
Page 16
Statement 8: caution: never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a prob...
Page 17: Chapter
Chapter 1. Introduction this problem determination and service guide contains information to help you solve problems that might occur in your ibm ® eserver ® xseries ® 460 type 8872 or mxe 460 type 8874 server. It describes the diagnostic tools that come with the server, error codes and suggested ac...
Page 18
Provide additional information that is not included in the server documentation. These updates are available from the ibm web site. Complete the following steps to check for updated documentation and technical updates. Note: changes are made periodically to the ibm web site. The actual procedure mig...
Page 19
Features and specifications the following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications microprocessor (not standard on mxe 4...
Page 20
Server controls, leds, and connectors this section describes the controls, light-emitting diodes (leds), and connectors on the front and rear of the server. Front view the following illustration shows the controls, leds, and connectors on the front of the server. Note: the illustrations in this docu...
Page 21
V release latch: slide this latch to the left to access the light path diagnostics panel. V system-error led: when this led is lit, it indicates that a system error has occurred. An led on the light path diagnostics panel is also lit to help isolate the error. V locator led: when this led is lit, it...
Page 22
Video connector: connect a monitor to this connector. Usb 1 connector: connect a usb device to this connector. Sp ethernet 10/100 connector: use this connector to connect the service processor to a network. Sp ethernet 10/100 activity led: this led is on the sp ethernet 10/100 connector. When this l...
Page 23
Power-supply connector: connect the power cord to this connector. Smp expansion port 1 link led: when this led is lit, it indicates that there is an active connection on smp expansion port 1. Smp expansion port 1 connector: use this connector to connect the server to other servers to form multi-node...
Page 24
Internal leds, connectors, and jumpers the following illustrations show the connectors, leds, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. I/o board internal connectors and jumpers the following illustration shows the internal connectors and jumpers...
Page 25
Memory-card connectors the following illustration shows the connectors on the memory card. Dimm 1 dimm 2 dimm 3 dimm 4 memory-card leds the following illustration shows the leds on the memory card. Dimm 1 error led dimm 2 error led dimm 3 error led dimm 4 error led light path diagnostics button ligh...
Page 26
Microprocessor-board connectors and leds the following illustration shows the connectors and leds on the microprocessor board. Microprocessor 4 vrm connector microprocessor 3 vrm connector microprocessor card error led microprocessor 4 socket microprocessor 3 socket microprocessor 3 error led vrm 3 ...
Page 27
Pci-x board leds the following illustration shows the leds on the pci-x board. Pci attention leds pci power leds power good led sas-backplane connectors the following illustration shows the connectors on the sas backplane. Front of sas backplane back of sas backplane sas hard disk drive connectors s...
Page 28
12 ibm xseries 460 type 8872 and xseries mxe 460 type 8874: problem determination and service guide.
Page 29: Chapter
Chapter 2. Diagnostics this chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server. If you cannot locate and correct the problem using the information in this chapter, see appendix a, “getting help and technical assistance,” on page 143 fo...
Page 30
Post beep codes a beep code is a combination of short or long beeps or series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, and pause, and three short beeps. A beep code other than one beep indicates that post has detected ...
Page 31
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 32
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 33
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 34
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 35
Bmc system event log ---------------------------------------------------------- get next entry get previous entry clear bmc sel entry number= 00005 / 00011 record id= 0005 record type= 02 timestamp= 2005/01/25 16:15:17 entry details: generator id= 0020 sensor type= 04 assertion event fan threshold l...
Page 36
To view the error logs, complete the following steps: 1. Turn on the server. 2. When the prompt press f1 for configuration/setup appears, press f1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs. 3. Use one of t...
Page 37
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 38
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 39
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 40
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 41
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 42
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 43
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 44
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 45
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 46
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 47
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 48
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 49
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 50
Checkout procedure the checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure before performing the checkout procedure for diagnosing hardware problems, review the following information: v read the safety information begin...
Page 51
Performing the checkout procedure to perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? V no: go to step 2. V yes: shut down all failing servers that are related to the cluster. Go to step 2. 2. Complete the following steps: a. Turn off the server and a...
Page 52
Troubleshooting tables use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “running the diagnostic programs” on page 59 for information about testing the server. If you have just added new software or a new...
Page 53
General problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are fi...
Page 54
Intermittent problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components a...
Page 55
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 56
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 57
Memory problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are fie...
Page 58
Microprocessor problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components...
Page 59
Monitor problems some ibm monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service. V follow the suggested actions in ...
Page 60
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 61
Optional-device problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which component...
Page 62
Power problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are fiel...
Page 63
V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
Page 64
Serverguide problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components ar...
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Universal serial bus (usb) port problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and...
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Before working inside the server to view light path diagnostics leds, read the safety information that begins on page vii and “handling static-sensitive devices” on page 100. If an error occurs, view the light path diagnostics leds in the following order: 1. Check the operator information panel on t...
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Microprocessor 4 vrm connector microprocessor 3 vrm connector microprocessor card error led microprocessor 4 socket microprocessor 3 socket microprocessor 3 error led vrm 3 error led vrm 4 error led microprocessor 4 error led microprocessor 2 error led microprocessor 1 error led microprocessor 1 soc...
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V a new error occurs, causing the system-error led to be lit again. Light path diagnostic leds the following table describes the leds on the light path diagnostics panel and suggested actions to correct the detected problems. V follow the suggested actions in the order in which they are listed in th...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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Power-supply leds the following minimum configuration is required for the dc led on the power supply to be lit: v power supply v power backplane v power cord v microprocessor tray the following minimum configuration is required for the server to start: v one microprocessor v two 1 gb dimms on the me...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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Diagnostic programs, messages, and error codes the server diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages and error codes are displayed on the screen and are saved in the test log. A diagnostic text message o...
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To view server configuration information (such as system configuration, memory contents, interrupt request (irq) use, direct memory access (dma) use, device drivers, and so on), select hardware info from the top of the screen. Diagnostic text messages diagnostic text messages are displayed while the...
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000 the server passed the test. Do not replace a cru or fru. 195 the esc key was pressed to end the test. Do not replace a cru or fru. 197 this is a warning error, but it does not indicate a hardware failure; do not replace a cru or fru. Take the action that is indicated in the action column but do ...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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Real time diagnostics real time diagnostics can help you diagnose certain devices while the operating system is running, to prevent and minimize server downtime. For more information and to download real time diagnostics, go to: http://www-1.Ibm.Com/support/docview.Wss?Uid=psg1migr-50681. Recovering...
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11. Type 1 and press enter to continue. Attention: do not restart or turn off the server until the update is completed. 12. When the update is completed, turn off the server. 13. Disconnect the server from the ac power source. 14. Move the j14 jumper back to pins 1 and 2 to return to startup from th...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8872 and type 8874,” on page 93 to determine which components are customer replaceable units (cru) and which components are field replaceable u...
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Solving scsi problems note: this information also applies to serial attached scsi (sas) problems. For any scsi error message, one or more of the following devices might be causing the problem: v a failing scsi device (adapter, drive, or controller) v an incorrect scsi termination jumper setting v du...
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V make sure that the correct device drivers, which come with the server are installed and that they are at the latest level. V make sure that the ethernet cable is installed correctly. – the cable must be securely attached at all connections. If the cable is attached but the problem remains, try a d...
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Solving undetermined problems if the diagnostic tests did not diagnose the failure or if the server is inoperative, use the information in this section. If you suspect that a software problem is causing failures (continuous or intermittent), see “software problems” on page 48. Damaged data in cmos m...
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Calling ibm for service see appendix a, “getting help and technical assistance,” on page 143 for information about calling ibm for service. When you call for service, have as much of the following information available as possible: v machine type and model v microprocessor and hard disk drive upgrad...
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Chapter 3. Parts listing, type 8872 and type 8874 the following parts information is for the xseries 460, type 8872 and mxe 460, type 8874 servers. Fr ont 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 © copyright ibm corp. 2005 93.
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Replaceable server components replaceable components are of three types: v tier 1 customer replaceable unit (cru): replacement of tier 1 crus is your responsibility. If ibm installs a tier 1 cru at your request, you will be charged for the installation. V tier 2 customer replaceable unit: you may in...
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Table 3. Parts listing, type 8872 and 8874 (continued) index description cru part number (tier 1) cru part number (tier 2) fru part number 22 memory, 1 gb pc3200 ecc 73p2870 22 memory, 2 gb pc3200 ecc 73p2871 23 memory card 23k4107 24 fan (92 mm) 48p9687 25 sas hard disk drive backplane 13m7880 26 p...
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For units intended to be operated at 115 volts: use a ul-listed and csa-certified cord set consisting of a minimum 18 awg, type svt or sjt, three-conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts. For units intended to be ...
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Ibm power cord part number used in these countries and regions 14f0087 israel 1838574 antigua and barbuda, aruba, bahamas, barbados, belize, bermuda, bolivia, brazil, caicos islands, canada, cayman islands, costa rica, colombia, cuba, dominican republic, ecuador, el salvador, guam, guatemala, haiti,...
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Chapter 4. Removing and replacing server components replaceable components are of three types: v tier 1 customer replaceable unit (cru): replacement of tier 1 crus is your responsibility. If ibm installs a tier 1 cru at your request, you will be charged for the installation. V tier 2 customer replac...
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V when you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. V for a list of supported options for the server, see http://www.Ibm.Com/pc/compat/. System reliability guidelines to help ensure proper cooling and system reliability, make sure that: v ea...
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To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v limit your movement. Movement can cause static electricity to build up around you. V the use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist strap, if one i...
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Removing and replacing tier 1 crus replacement of tier 1 crus is your responsibility. If ibm installs a tier 1 cru at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware. Adapter to remove a pci or pci-x adapter, complet...
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1. See the documentation that comes with the adapter for instructions on setting jumpers or switches and for cabling. Note: route adapter cables before you install the adapter. 2. Carefully grasp the adapter by its top edge or upper corners, and align it with the connector on the pci-x board. 3. If ...
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Dvd drive to remove the dvd drive, complete the following steps: retention latch 1. Read the safety information that begins on page vii and “installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace...
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Hot-swap fan the server comes with 80-mm hot-swap fans in front of the pci-x slots and 92-mm hot-swap fans in front of the memory cards. The following removal and installation procedures apply to either size fan. When a fan fails or is removed, the other fans in the server speed up to maintain a saf...
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4. Slide the server into the rack. Hot-swap power supply when you remove or install a hot-swap power supply, observe the following precautions. Statement 8: caution: never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy lev...
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Ac dc ac dc locking handle (open) locking latch power supply 2 (ps2) power supply 1 (ps1) dc power led (green) ac power led (green) ac dc 1. Read the safety information that begins on page vii and “installation guidelines” on page 99. 2. Remove the top cover (see “top cover and bezel” on page 113). ...
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6. Slide the server into the rack. Memory card and memory module (dimm) the server supports 333 mhz, 1.8v, 240 pin, pc2-3200 single-ranked double data-rate (ddr) ii, registered synchronous dynamic random-access memory (sdram) with error correcting code (ecc) dimms. These dimms must be compatible wit...
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1. Insert the memory card into the memory card connector. 2. Press the memory card into the connector and close the locking levers. 3. Install the top cover (see “top cover and bezel” on page 113). 4. Slide the server into the rack. Removing and replacing a dimm dimms must be installed in pairs of t...
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Dimm retaining clip 7. If you are instructed to return the dimm, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. To install the replacement dimm, complete the following steps: 1. Open the retaining clip on each end of the dimm connector. 2. T...
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8. If you disconnected any cables or power cords to replace the dimm, connect the cables and power cords (see “completing the installation” in the installation guide or user’s guide for cabling instructions). 9. If you turned off the server to replace the dimm, turn on all attached devices and the s...
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Serveraid-8i adapter the serveraid-8i adapter can be installed only in its dedicated connector on the pci-x board. The serveraid-8i adapter is not cabled to the server and no rerouting of the sas cables is required. To remove the serveraid-8i adapter, complete the following steps: ac dc serveraid-8i...
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4. Slide the server into the rack. 5. Connect the cables and power cords (see “completing the installation” in the installation guide or user’s guide for cabling instructions). 6. Turn on all attached devices and the server. Top cover and bezel attention: operating the server for more than 2 minutes...
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6. To install the bezel, tilt the bezel and align the metal studs with the latches; then, straighten the bezel and snap it into place. Removing and replacing tier 2 crus you may install a tier 2 cru yourself or request ibm to install it, at no additional charge, under the type of warranty service th...
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To install the replacement battery, complete the following steps: 1. Follow any special handling and installation instructions that come with the replacement battery. 2. Insert the replacement battery: a. Position the battery so that the positive (+) symbol is facing away from you. B. Use one finger...
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Ac d c 1. Read the safety information that begins on page vii and “installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the top cover (see “top cover and bezel” on page 11...
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Operator information panel assembly to remove the operator information panel assembly, complete the following steps: retention clips release button retention clip release lever 1. Read the safety information that begins on page vii and “installation guidelines” on page 99. 2. Turn off the server and...
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3. Slide the front-panel assembly into the server until the blue tab on the chassis engages. 4. Install the top cover and bezel (see “top cover and bezel” on page 113). 5. Slide the server into the rack. 6. Connect the cables and power cords (see “completing the installation” in the installation gui...
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9. If you are instructed to return the pci-x adapter guide, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. To install the replacement pci-x adapter guide, complete the following steps: 1. Align the two tabs on the pci-x adapter guide with th...
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5. Remove the power supplies (see “hot-swap power supply” on page 106). 6. Pull the two blue latches on the power-supply structure toward the front of the server; the structure will disengage from the chassis. 7. Grasp the handle in the middle of the structure and rotate the structure up, allowing t...
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1. Read the safety information that begins on page vii and “installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the top cover (see “top cover and bezel” on page 113). 4. ...
Page 138
1. Read the safety information that begins on page vii and “installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the top cover and bezel (see “top cover and bezel” on page...
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Fr ont heat sink microprocessor microprocessor baffle vrm 4 air baffle fr ont fr ont fr ont 1. Read the safety information that begins on page vii and “installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary...
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Note: the thermal adhesive material securing the heat sink to the microprocessor might have formed a strong bond. Gently rotate the heat sink back and forth to help break this bond. When the heat sink moves back and forth easily, the bond is broken. 12. Open the microprocessor-release lever and remo...
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Note: if you are installing an additional microprocessor in microprocessor socket 3 or 4, you must also install a vrm. 8. If necessary, install a vrm in the connector. A. Open the retaining clips on each end of the vrm connector. B. Turn the vrm so the keys align with the slot. C. Insert the vrm int...
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5. Use the thermal-grease syringe to place 16 uniformly spaced dots of 0.01 ml each on the top of the microprocessor. Note: 0.01ml is one tick mark on the syringe. If the grease is properly applied, approximately half (0.22 ml) of the grease will remain in the syringe. 6. Install the heat sink onto ...
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8. Disconnect the pci-x switch card cable from the pci-x board (see “pci-x switch card assembly” on page 128). 9. Disconnect the sas backplane power cable from the pci-x board (see “sas backplane” on page 120). 10. Remove all fans (see “hot-swap fan” on page 105). 11. Remove the memory cards (see “r...
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Pci-x switch card assembly to remove the pci-x switch-card assembly, complete the following steps: release latches 1. Read the safety information that begins on page vii and “installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all ex...
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Power backplane to remove the power backplane, complete the following steps: 1. Read the safety information that begins on page vii and “installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the...
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8. Connect the cables and power cords (see “completing the installation” in the installation guide or user’s guide for cabling instructions). 9. Turn on all attached devices and the server. Scalability cartridge assembly to remove the scalability cartridge assembly, complete the following steps: ret...
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To install the replacement scalability cartridge assembly, complete the following steps: 1. Insert the scalability cartridge assembly into the chassis rear and pivot the assembly into place. Make sure the retention latch securely holds the assembly in place. 2. Install the power-supply structure and...
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Chapter 5. Configuration information and instructions this chapter provides information about updating the firmware and using the configuration utilities. Updating the firmware the firmware in the server is periodically updated and is available for download on the web. Go to http://www.Ibm.Com/pc/su...
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Supported operating-system versions, see the label on the cd. If the serverguide setup and installation cd did not come with your server, you can download the latest version from http://www.Ibm.Com/pc/qtechinfo/migr-4zkppt.Html. To start the serverguide setup and installation cd, complete the follow...
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Configuration/setup utility menu choices the following choices are on the configuration/setup utility main menu. Depending on the version of the bios code in the server, some menu choices might differ slightly from these descriptions. V system summary select this choice to view configuration informa...
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– power-on password select this choice to set or change a power-on password. See “power-on password” on page 138 for more information. – administrator password attention: if you set an administrator password and then forget it, there is no way to change, override, or remove it. You must replace the ...
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Select this choice to enable or disable the hyper-threading technology and to select the clustering technology settings. – pci slot/device information select this choice to view system resources that are used by installed pci/pci-x devices. Pci/pci-x devices are usually configured automatically. Thi...
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– post error log select this choice to view the three most recent error codes and messages that were generated during post. Select clear error logs to clear the post error log. V save settings select this choice to save the changes that you have made in the settings. V restore settings select this c...
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V if an administrator password is set, type the administrator password at the password prompt. Start the configuration/setup utility program and reset the power-on password. V remove the battery from the server and then reinstall it. For instructions on removing the battery, see “battery” on page 11...
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Also use the baseboard management controller to establish a serial over lan (sol) connection to manage servers from a remote location. You can remotely view and change the bios settings, restart the server, identify the server, and perform other management functions. Any standard telnet client appli...
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To start the pxe boot agent utility program, complete the following steps: 1. Turn on the server. 2. When the initializing intel (r) boot agent version x.X.Xx pxe 2.0 build xxx (wfm 2.0) prompt appears, press ctrl+s. You have 2 seconds (by default) to press ctrl+s after the prompt appears. If the pr...
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Appendix a. Getting help and technical assistance if you need help, service, or technical assistance or just want more information about ibm products, you will find a wide variety of sources available from ibm to assist you. This appendix contains information about where to go for additional informa...
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Getting help and information from the world wide web on the world wide web, the ibm web site has up-to-date information about ibm eserver and intellistation products, services, and support. The address for ibm xseries and bladecenter information is http://www.Ibm.Com/eserver/xseries/. The address fo...
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Appendix b. Notices this information was developed for products and services offered in the u.S.A. Ibm may not offer the products, services, or features discussed in this document in other countries. Consult your local ibm representative for information on the products and services currently availab...
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Trademarks the following terms are trademarks of international business machines corporation in the united states, other countries, or both: active memory predictive failure analysis active pci ps/2 active pci-x serveraid alert on lan serverguide bladecenter serverproven c2t interconnect techconnect...
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Cd-rom drive speeds list the variable read rate. Actual speeds vary and are often less than the maximum possible. When referring to processor storage, real and virtual storage, or channel volume, kb stands for approximately 1000 bytes, mb stands for approximately 1 000 000 bytes, and gb stands for a...
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In the united states, ibm has established a return process for reuse, recycling, or proper disposal of used ibm sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from ibm equipment. For information on proper disposal of these batteries, contact ibm at 1-800-426-4333. Have the...
Page 165: Index
Index a ac good led 58 adapter installing hot-plug 111 serveraid 111 adapters, replacing 102 administrator password 139 assertion event, bmc log 19 attention notices 2 b baseboard management controller, configuring 139 battery, replacing 114 bays 3 bezel, removing 113 bios update failure recovery 77...
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Error symptoms (continued) microprocessor 42 monitor 43 mouse, non-usb 38 mouse, usb 39 optional devices 45 pointing device, non-usb 38 pointing device, usb 39 power 46 serial port 47 serverguide 48 software 48 usb port 49 errors format, diagnostic code 60 messages, diagnostic 59 power supply leds 5...
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M mem led 54 memory 3, 108 memory problems 41 memory, installing 109 messages diagnostic 59 service processor 78 microprocessor 3 order of installation 122 problems 42 replacing 122 tray, replacing 122 minimum configuration 90 monitor problems 43 mouse connector 6 mouse problems 40 n nmi led 54 no b...
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Replacing (continued) operator information panel assembly 117 pci-x adapter guide 118 pci-x board assembly 126 pci-x switch-card assembly 128 power backplane 129 power supply 106 power-supply structure 119 remote supervisor adapter ii slimline 111 sas backplane 120 scalability cartridge assembly 130...
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Part number: 25k8124 printed in usa (1p) p/n: 25k8124.