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- i 830
- Repair Manual
IBM i 830 Repair Manual - Contents
Contents
Safety and Environmental Notices . . . ix
Danger Notices .
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. ix
Caution Notices .
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Attention Notices
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Laser Safety Information .
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Product Recycling and Disposal.
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Battery Return Program .
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Environmental Design .
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Part 1. Problem Analysis . . . . . . 1
Chapter 1. Starting Problem Analysis . . 3
Starting Problem Analysis .
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System Service Library Structure.
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Starting Point for All Problems .
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Using the Service Action Log .
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Using the Product Activity Log .
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Using the Problem Log
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Handling Problems for Non-critical Resources .
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Analyzing Intermittent Problems .
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Safety .
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Special Tools and Equipment
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. 14
How to Use This Intermittent Problem Section
. 15
Correcting Intermittent Problems .
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General Intermittent Problem Checklist .
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How to Analyze the Intermittent Problem .
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Intermittent Symptom Table .
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Failing Area INT-PIP Table .
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. 21
Analyzing IPL Problems .
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. 22
Start Analyzing IPL Problems Here
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. 22
Cannot Perform IPL from the Control Panel (No
SRC).
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. 22
Cannot Perform IPL at a Specified Time (No
SRC).
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. 23
Cannot Perform IPL from a Remote Location (No
SRC).
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. 27
Cannot Automatically Perform an IPL after a
Power Failure
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. 36
Analyzing Power Problems .
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Start Analyzing Power Problems Here
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Cannot Power On System Unit (No SRC) .
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Cannot Power On Secondary Frame or Unit (No
SRC).
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. 42
System or Expansion Unit Cannot Become
Powered Off .
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. 56
Chapter 2. Unit Reference Codes . . . 59
How to Use This Section .
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. 59
SRC Exception Table .
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. 61
(0000) Control Panel Reference Codes.
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. 62
Control Panel Failing Items .
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. 64
(1xxx) System Power Control Network (SPCN)
Reference Codes .
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. 64
System Power Control Network Failing Items
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(2105) Disk Unit Reference Codes.
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. 117
Disk Unit Failing Items .
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. 118
(2746) Twinaxial –Workstation Adapter Reference
Codes .
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. 118
Workstation Adapter Failing Items .
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. 119
(2748, 2763, 2778) Reference Codes .
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. 119
Failing Items
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. 123
(2749, 2767, 2768, 2842, 2843, 284B) Reference
Codes .
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. 124
Failing Items
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. 130
(2765, 2766) Reference Codes .
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. 131
Failing Items
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. 133
(283C, 283D, 283F) Device Backplane Reference
Codes .
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. 133
Failing Items
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. 134
(3490) Tape Unit Reference Codes
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. 134
Tape Unit Failing Items .
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. 140
(3494) Tape Library Reference Codes
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. 140
Tape Library Failing Items .
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. 142
(3570) Tape Unit Reference Codes
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. 142
Tape Unit Failing Items .
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. 146
(3590) Tape Unit Reference Codes
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. 146
Tape Unit Failing Items .
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. 150
(432x, 660x, 671x, 673x) Disk Unit Reference Codes 151
Disk Unit Failing Items .
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. 153
(632x, 6330) Optical Storage Unit Reference Codes
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Optical Storage Unit Failing Items
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. 156
(63A0) Tape Unit Reference Codes .
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. 156
Tape Unit Failing Items .
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. 160
(6A59) Workstation Adapter Console Reference
Codes .
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. 160
Workstation Adapter Console Failing Items .
. 161
(7208) Tape Drive Reference Codes .
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. 162
(7208) Model 002 Tape Drive Reference Codes
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. 162
Model 002 Tape Drive Failing Items .
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. 166
(7208) Model 012 Tape Drive Reference Codes
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. 166
Model 012 Tape Drive Failing Items .
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. 172
(9348) Tape Unit Reference Codes
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. 172
(9427) Tape Unit Reference Codes
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. 173
Tape Unit Failing Items .
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. 178
(A1xx, B1xx) Service Processor Reference Codes
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Service Processor Failing Items
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. 182
(A6xx) LIC Reference Codes
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. 183
(A9xx, B9xx) Reference Codes .
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. 183
(B003) Asynchronous Communications Reference
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. 183
Asynchronous Communications Failing Items
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(B006) Common Licensed Internal Code Reference
Codes .
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. 190
Common Licensed Internal Code Failing Items
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(B070) Reference Codes .
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. 194
Failing Items
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. 202
(B075) Workstation Adapter Console Reference
Codes .
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. 202
Workstation Adapter Console Failing Items .
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(B2xx) Logical Partition Reference Codes .
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. 207
© Copyright IBM Corp. 2000, 2001
iii
Summary of i 830
Page 1
Iseries iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts version 5 sy44-5969-01.
Page 3
Iseries iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts version 5 sy44-5969-01.
Page 4
Note before using this information and the product it supports, be sure to read the information in “safety and environmental notices” on page ix and “notices” on page 983. Second edition (may 2001) this edition applies to version 5, release 1, modification 0 of os/400 operating system and to all sub...
Page 5: Contents
Contents safety and environmental notices . . . Ix danger notices . . . . . . . . . . . . . Ix caution notices . . . . . . . . . . . . . X attention notices . . . . . . . . . . . . Xi laser safety information . . . . . . . . . . Xi product recycling and disposal. . . . . . . . Xi battery return prog...
Page 6
(b2xx) logical partition failing items . . . . 215 (b437) system processor reference codes . . . . 215 model 830 and sb2 system processor failing items . . . . . . . . . . . . . . . 229 (b467) system processor reference codes . . . . 229 model 840 and sb3 system processor failing items . . . . . . ....
Page 7
Mumiocd . . . . . . . . . . . . . 559 netserv . . . . . . . . . . . . . 560 nextlvl . . . . . . . . . . . . . 560 nofrus . . . . . . . . . . . . . . 560 nomsuse . . . . . . . . . . . . . 560 nscable . . . . . . . . . . . . . 560 ntdevdr . . . . . . . . . . . . . 560 ntlandd . . . . . . . . . . . . ....
Page 8
Fc 5075 – power distribution board – pb1 . . . 646 fc 5075 – power supply – p01 and p02 . . . . 646 fc 5075 – tower card – cb1 . . . . . . . . 647 fc 5078/0578 – amds – b01 and b02 . . . . . 647 fc 5078/0578 – amd controller card – bb1 . . . 647 fc 5078/0578 – cards – concurrent . . . . . . 648 fc 5...
Page 9
Assembly 4: models 830 and sb2 with fc 9074 – control panel assembly . . . . . . . . . . 824 assembly 5: models 840 and sb3 processor tower – cover assembly . . . . . . . . . . . . 826 assembly 6: models 840 and sb3 processor tower– final assembly, front . . . . . . . . . . 828 assembly 7: models 84...
Page 10
Glossary . . . . . . . . . . . . . 979 notices . . . . . . . . . . . . . . 983 trademarks . . . . . . . . . . . . . . 984 viii iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 11
Safety and environmental notices danger notices a danger notice calls attention to a situation that is potentially lethal or extremely hazardous to people. Use the following danger notices throughout this book: danger to prevent a possible electrical shock during an electrical storm, do not connect ...
Page 12
Danger to prevent power from switching on automatically during service procedures, select manual or secure mode on the system unit control panel or disconnect the cables that connect to j15 and j16 on the frame being serviced. (rsftd211) danger use caution when installing or modifying telephone line...
Page 13
Caution: the optical link card contains a laser. To avoid the release of toxic substances into the environment, do not burn. Discard the optical link as instructed by local regulations. (rsftc236) attention notices an attention notice indicates the possibility of damage to a program, device, system,...
Page 14
Xii iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 15: Part 1. Problem Analysis
Part 1. Problem analysis © copyright ibm corp. 2000, 2001 1.
Page 16
2 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 17
Chapter 1. Starting problem analysis starting problem analysis . . . . . . . . . . 3 system service library structure. . . . . . . 3 problem analysis, repair, and parts . . . . 3 starting point for all problems . . . . . . . 4 using the service action log . . . . . . . . . 9 using the product activi...
Page 18
V chapter 1 is the starting point for all service actions. It provides an introduction and procedures for problems that occur without an src, such as a system that will not power on. V chapter 2 contains information about system reference codes (srcs) and the unit reference code (urc) information th...
Page 19
V for instructions on displaying srcs, see the “system reference code (src)” section in the iseries service functions information. V use the help key text that is available through these procedures for additional information. V if the verification of system password failed display appears during ipl...
Page 20
Strsst if you cannot get to sst, select dst (see “accessing dedicated service tools” in the iseries service functions). Note: do not ipl the system to get to dst. B. On the start service tools sign on display, type in a user id with qsrv authority and password. C. Select start a service tool. D. On ...
Page 21
Table 1. Start table (continued) symptom what you should do there is an ipl problem (the system attention light is off and no src in function 5). Go to “analyzing ipl problems” on page 22. There is a ″device not found″ message during an install from an alternate installation device. Go to “tu-pip6” ...
Page 22
Table 1. Start table (continued) symptom what you should do one or more of the following was reported: v there is a system reference code or message on the partition’s console. V the customer reports reduced function in the partition. V there is a partition performance problem. V there are failing, ...
Page 23
Table 1. Start table (continued) symptom what you should do one or more of the following was reported: v noise v smoke v odor go to “appendix d. System safety inspection” on page 957. A part is broken or damaged. Go to “part assemblies” on page 802 to get the part number. Then go to “chapter 4. Remo...
Page 24
3) time 4) fru list (choose the display the failing item information option to display the sal entry). Use the additional details function to switch between part descriptions and part locations information. Notes: a. All new entries in the service action log represent problems that require a service...
Page 25
B. Location information is displayed by choosing the function key for additional details. If location information is available, go to “locations and addresses” on page 705 to determine the removal and installation procedure to use. C. If the failing item is licensed internal code, contact your next ...
Page 26
Yes no ↓ contact your next level of support. This ends the procedure . 3. Go to “chapter 2. Unit reference codes” on page 59 and use the src information to correct the problem. This ends the procedure. Using the problem log find and analyze a problem log entry that relates to the problem reported. N...
Page 27
C. Select f5 to display possible causes. Note: if f5 is not available, use the customer reported symptom string for customer perceived information about this problem. Then, go to “using the product activity log” on page 11. D. Use the list of possible causes as the fru list and go to step 8 of this ...
Page 28
↓ check the following: v the workstation is operational. V the cabling/addressing for the workstation is correct. V perform any actions indicated in the system operator message. If you need further assistance, contact your next level of support. This ends the procedure . 3. Does the problem involve ...
Page 29
V if you suspect that the air at the system site is too hot or too cold, you need a thermometer to check the temperature. V if you suspect the moisture content of the air at the system site is too low or too high, use a wet/dry bulb to check the humidity. See “general intermittent problem checklist”...
Page 30
V product activity log information can provide time and device relationships. V information on environmental conditions when the failure occurred can be helpful (for example, an electrical storm occurring when the failure occurred). Types of intermittent problems there are four major types of interm...
Page 31
V failures that started after recent service or customer actions, system upgrade, addition of i/o devices, new software, or program temporary fix (ptf) installation. V failures occurring only during high system usage. V failures occur when people are close to the system or machines are attached to t...
Page 32
V humidity: 8% to 80% relative humidity the best operating conditions are: v temperature: 23° c (73° f) v humidity: 40% to 60% relative humidity 7. Check the air quality in the computer room: v look for dust on top of objects. Dust particles in the air cause poor electrical connections and may cause...
Page 33
V any twinaxial cables that are not attached to devices must be removed. V the lengths and numbers of connections in the cables must be correct. V ensure that lightning protection is installed on any twinaxial cables that enter or leave the building. 13. Review the service entries to determine what ...
Page 34
How to analyze the intermittent problem 1. Is a reference code associated with the intermittent problem? No yes ↓ go to “chapter 2. Unit reference codes” on page 59 and find the reference code. If the actions in the unit reference code tables do not correct the intermittent problem, return here and ...
Page 35
Symptom description int-pips system or subsystem runs slow. The system or the subsystem is not processing at its normal speed (for example, qbatch). “int-pip20 performance problems” on page 339 if the symptom for the intermittent problem you have is not listed, go to “failing area int-pip table”. Fa...
Page 36
Analyzing ipl problems start analyzing ipl problems here table 3. Start table symptom what you should do you cannot perform an ipl from the system control panel (no src). Go to “cannot perform ipl from the control panel (no src)” you cannot perform an ipl at a specified time (no src). Go to “cannot ...
Page 37
5. Go to “chapter 2. Unit reference codes” on page 59 and use the displayed src to correct the problem. This ends the procedure. Cannot perform ipl at a specified time (no src) to correct the ipl problem, perform this procedure until you determine the problem and can perform an ipl at a specified ti...
Page 38
C. Enter dspsysval qtime (the display system value command) on the command line. Check the system values for the time. Does the operating system have the correct present date and time? No yes ↓ go to step 6 of this procedure. 5. Change the system values to the correct date and time by doing the foll...
Page 39
Mm = month to power on dd = day to power on yy = year to power on hh = hour to power on mm = minute to power on ss = second to power on b. Power off the system by entering pwrdwnsys *immed (the power down system immediate command) on the command line. C. Wait 5 minutes. Does the ipl start at the tim...
Page 40
Notes: a. All entries in the service action log represent problems that require a service action. It may be necessary to handle any problem in the log even if it does not match the original problem symptom. B. The information displayed in the date and time fields are the time and date for the first ...
Page 41
Notes: a. For failing items (fis) and symbolic frus, go to “chapter 3. Problem isolation procedures (pips), failing items, and symbolic fru isolation” on page 277. B. When exchanging frus, go to “chapter 4. Removal and installation procedures” on page 617. If you are exchanging a disk unit, go to “r...
Page 42
V the modem is powered on. V the modem cable is connected or plugged in. V the modem switches are set or jumper wires are installed for the type of communications network being used. 5. Is normal mode on the control panel selected (see iseries service functions)? No yes ↓ go to step 7 of this proced...
Page 43
Yes no ↓ perform the following: a. Change the value to 1 by entering chgsysval qrmtipl (the change system value command) on the command line. B. Power off the system by entering pwrdwnsys *immed (the power down system immediate command) on the command line. C. Select normal mode on the control panel...
Page 44
Note: do not ipl the system to get to dst. B. On the start service tools sign on display, type in a user id with qsrv authority and password. C. Select start a service tool. D. On the service tools display, select the hardware service manager (see the iseries service functions). E. Select the work w...
Page 45
Notes: a. Attempt to perform an ipl from a remote location after exchanging each part. B. If you exchange the sysbkpl card, you must set the correct date and time. To set the correct date and time, perform cannot perform ipl at a specified time (no src), step 4 on page 23 if the remote ipl does not ...
Page 46
1. Help you report the problem with enough error data to permit an apar investigation to resolve the software problem. 2. Provide you with direction to identify any possible hardware failure. Perform the following: 1. Is the system operational from any workstation? No yes ↓ work with the system oper...
Page 47
C. Wait for the dump to disk to complete (this may take several minutes). Is 0000 0000 displayed on the control panel for more than 30 seconds? No yes ↓ the main store dump cannot complete successfully. The load source iop is in a hang condition. Go to step 6 of this procedure. 4. Does the main stor...
Page 48
Then, go to “chapter 2. Unit reference codes” on page 59 and use the src information to correct the problem. This ends the procedure . 11. Contact your next level of support. This ends the procedure . Logical partition hangs or loops (no src) this procedure is for the case where the hanging or loopi...
Page 49
F. Select 5100 on the control panel and press the enter key. Record the value displayed on the control panel (first part of the address for the instruction to be executed next on processor 0). G. Select 5101 on the control panel and press the enter key. Record the value displayed on the control pane...
Page 50
6. Work with the customer and your next level of support to collect the main store dump and apar information. See: v the information center at http://www.Ibm.Com/eserver/iseries/infocenter a. Record the src information available in the main store dump summary. B. Copy the main storage dump to media ...
Page 51
Is normal or auto mode on the control panel selected (see iseries service functions)? Yes no ↓ select normal or auto mode on the control panel. This ends the procedure. 2. Use dspsysval (the display system value command) to verify that the system value under qpwrrstipl on the display system value di...
Page 52
Table 4. Start table (continued) symptom what you should do the system does not remain powered on during a loss of incoming ac voltage and has a ups attached. Go to as/400 cpm/ups safety manual and one of: v as/400 cpm/ups user’s guide (english, french, german, spanish, italian) v as/400 cpm/ups use...
Page 53
Yes no ↓ perform the following: a. Inform the customer that the ac voltage at the power outlet is not correct. B. Reconnect the mainline ac power cables to the power outlet when the ac voltage at the power outlet is correct. This ends the procedure. 4. Are the mainline ac power cables from the ac mo...
Page 54
9. Danger dangerous voltage being measured. (rsftd005) perform the following: a. Connect the ac power jumper cables to the ac input/battery charger unit. B. Disconnect the ac power jumper cable at the power supplies. C. Use a multimeter to measure the dc voltage of the power jumper cables input to t...
Page 55
12. Perform the following: a. Power off the system. B. Ensure the keystick is inserted and select manual mode on the system unit control panel. C. Attempt to power on the system. Does the system power on? Yes no ↓ go to step 11 on page 40 of this procedure. 13. Perform the following: a. Power off th...
Page 56
18. Is a function 11 src displayed on the system unit control panel? No yes ↓ go to “starting point for all problems” on page 4. This ends the procedure. 19. Is the power ready light on continuously? Note: the power ready light blinks at a 1 second rate during a normal power-on sequence. It should n...
Page 57
1. Does the frame that cannot become powered on contain a 3490 or a 3590 tape unit? No yes ↓ go to the service information for the specific tape unit to analyze the problem. This ends the procedure. 2. Is the secondary frame a stage 2 frame? Note: stage 2 frames have a rack attention light on the fr...
Page 58
No yes ↓ exchange the pcc in the failing frame. See the removal and installation procedures in this book or in the migrated expansion tower problem analysis, repair and parts, depending on the secondary frame you are working on. This ends the procedure. 6. Is the unit emergency power off (uepo) swit...
Page 60
V frame control panel v spcn frame-to-frame cable this ends the procedure. 23. Do spcn optical cables a connect the failing frame b to the preceding frame in the string? ┌─────────┐ (a) spcn │ system │ optical cables ─┐ ┌───── spcn │ unit │ │ : optical │ j15 │ ┌─┐ : ┌─┐ adapter └────┬────┘ │ ├──────...
Page 61
Yes no ↓ exchange the power control compartment, ac module, or spcn card (bkspcn or twrcard) in the frame from which you removed the spcn optical adapter. See the removal and installation procedures in this book or in the migrated expansion tower problem analysis, repair and parts, depending on the ...
Page 62
G. Note the voltage reading on pin 3. 1 2 3 4 5 6 7 8 9 rv2a180-1 is the voltage on both pin 2 and pin 3 from 1.5 v dc to 5.5 v dc? No yes ↓ exchange the following fru’s one at a time. See the removal and installation procedures in this book or in the migrated expansion tower problem analysis, repai...
Page 63
This ends the procedure. 30. Power on the system. Do all of the frames on the system become powered on? Yes no ↓ go to “starting point for all problems” on page 4 to analyze problems for frames that do not become powered on. This ends the procedure. 31. Continue the ipl (see ″initial program load (i...
Page 64
41. Is the background light for the data display on the control panel on, the power on led blinking, or are there any characters displayed on the control panel? Note: the background light is a dim (yellow) light in the data area on the control panel. No yes ↓ go to step 60 on page 53 of this procedu...
Page 65
46. Exchange the mainline ac power cable or power distribution unit (as installed). This ends the procedure. 47. Is the failing unit an xseries server tower? No yes ↓ see “altmanl” on page 501 altmanl. This ends the procedure. 48. Does the frame you are working on have an ac module with a docking le...
Page 66
B. Use a multimeter to measure the dc voltage at the battery charger unit outlets, or ac voltage at the ac module or power distribution unit to the power supplies. Is the dc voltage from 145 v dc to 259 v dc (200 v ac to 240 v ac for dual line cord units and power distribution units) for the battery...
Page 67
Is the ac voltage from 200 v ac to 240 v ac? Yes no ↓ exchange the following parts one at a time. V uninterruptible power supply battery unit – part 44h77845 (minimum voltage 12.5v each) v uninterruptible power supply base unit – part 44h7784 v uninterruptible power supply unit signal cable sig7 – p...
Page 68
63. Remove the spcn optical adapter a from the preceding frame in the string that cannot become powered on. See ″removal and installation procedures″ in the repair and parts information for the system. ┌─────────┐ ┌─── (a) spcn optical adapter │ system │ │ │ unit │ : │ j15 │ ┌─┐ ┌─┐ └────┬────┘ │ ├─...
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V spcn optical cables c between the preceding frame in the string and the failing frame. (a) spcn optical ┌───── (c) spcn adapter ────┐ │ optical cables │ │ │ │ ┌─── (b) spcn ┌─────────┐ │ │ │ optical │ system │ │ │ │ adapter │ unit │ : │ : │ j15 │ ┌─┐ : ┌─┐ └────┬────┘ │ ├────────────┤ │ │ │ ├─────...
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V ac module or spcn card (twrcard) in the failing frame or unit. V ac module or spcn card (bkspcn or twrcard) in the preceding frame in the frame string. V spcn frame-to-frame cable. This ends the procedure. 68. Perform the following: a. Follow the spcn frame-to-frame cable back to the preceding fra...
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Note: stage 2 frames have a rack attention light on the frame control panel. Rack power ready rack attention rv2a176-2 yes no ↓ go to step 3 of this procedure. 2. Go to ″system or rack cannot become powered off″ in sy44-4934-00, fc 504x problem analysis and repair and parts. This ends the procedure....
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8. Make sure that the frame that will not power off has been switched to the system unit that is connected by the spcn frame-to-frame cable. Does the frame power off? No yes ↓ this ends the procedure. 9. Perform the following: a. Verify that the battery power unit is not powering the system unit or ...
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Chapter 2. Unit reference codes how to use this section . . . . . . . . . . 59 src exception table . . . . . . . . . . . 61 (0000) control panel reference codes. . . . . . 62 control panel failing items . . . . . . . . 64 (1xxx) system power control network (spcn) reference codes . . . . . . . . . ....
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2. For srcs appearing on the control panel, the first 4 characters represent the src type and the second 4 characters represent the urc. For srcs appearing in the product activity log or on other software displays, use characters 1 through 4 of word 1 for the src type and characters 5 through 8 of w...
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If no action is indicated in the src table, exchange the failing items or parts listed in the table. Notes: a. When exchanging the failing items, use the “chapter 4. Removal and installation procedures” on page 617. B. When instructed to perform problem isolation procedures, go to “problem isolation...
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Table 5. Src exception table (continued) first 4 characters of src what you should do 2809, 2810, 2824, 282c these storage ioa types are only allowed on migrated towers. See the migrated expansion tower problem analysis, repair and parts and follow the instructions in the src table. 2842, 2843, 284b...
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1. Look at the 4 rightmost characters of the data display for function 11. These 4 characters are the unit reference code. 2. Find the unit reference code in the following table. Notes: 1. If the failing item is a failing item (fi) code, go to “failing items” on page 479 to determine which part numb...
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Reference code description/action perform all actions before exchanging failing items failing item aaee spcn - control panel interface error. An attempt was made to power on the system from the spcn with secure or manual mode selected on the control panel. To correct the problem, select normal or au...
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Notes: 1. If the failing item is a failing item (fi) code, go to “failing items” on page 479 to determine which part number associated with the fi code is failing. 2. If the failing item is a type number, go to “type, model, and part number list” on page 885 to determine the part number. 3. If the f...
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Reference code description/action perform all actions before exchanging failing items failing item 00ba the system is running on the battery power unit. No action required. This reference code is displayed for information only. 00bc battery power unit test is in process. No action required. This ref...
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Reference code description/action perform all actions before exchanging failing items failing item 010e install disk unit k7 concurrent maintenance informational reference code. 010f install disk unit k8 concurrent maintenance informational reference code. 0110 install disk unit k9 concurrent mainte...
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Reference code description/action perform all actions before exchanging failing items failing item 0120 install disk unit k17 concurrent maintenance informational reference code. 0121 install disk unit k18 concurrent maintenance informational reference code. 0122 install disk unit k19 concurrent mai...
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Reference code description/action perform all actions before exchanging failing items failing item 0200 remove disk unit 1 concurrent maintenance informational reference code. 0201 remove disk unit 2 concurrent maintenance informational reference code. 0202 remove disk unit 3 concurrent maintenance ...
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Reference code description/action perform all actions before exchanging failing items failing item 0212 remove disk unit k11 concurrent maintenance informational reference code. 0213 remove disk unit k12 concurrent maintenance informational reference code. 0214 remove disk unit k13 concurrent mainte...
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Reference code description/action perform all actions before exchanging failing items failing item 0224 remove disk unit k21 concurrent maintenance informational reference code. 0225 remove disk unit k22 concurrent maintenance informational reference code. 0226 remove disk unit k23 concurrent mainte...
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Reference code description/action perform all actions before exchanging failing items failing item 0304 disk unit 5 regulator has been turned on installation of disk unit 5 is complete, and the regulator is turned on. 0305 disk unit 6 regulator has been turned on installation of disk unit 6 is compl...
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Reference code description/action perform all actions before exchanging failing items failing item 0316 device 1 regulator has been turned on installation of device 1 is complete, and the regulator is turned on. 0317 device 2 regulator has been turned on installation of device 2 is complete, and the...
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Reference code description/action perform all actions before exchanging failing items failing item 0328 disk unit k25 regulator has been turned on installation of disk unit k25 is complete, and the regulator is turned on. 0329 disk unit k26 regulator has been turned on installation of disk unit k26 ...
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Reference code description/action perform all actions before exchanging failing items failing item 0417 removal of device 2 is complete 0418 removal of disk unit 9 is complete 0419 removal of disk unit 10 is complete 041a removal of disk unit 11 is complete 041b removal of disk unit 12 is complete 0...
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Reference code description/action perform all actions before exchanging failing items failing item 0507 timeout, no action detected. Reinitialize the operation. No action was detected for the installation or removal of disk unit 8, and the bus was released. You must reinitialize the operation to con...
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Reference code description/action perform all actions before exchanging failing items failing item 0510 timeout, no action detected. Reinitialize the operation no action was detected for the installation or removal of disk unit k9, and the bus was released. You must reinitialize the operation to con...
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Reference code description/action perform all actions before exchanging failing items failing item 0519 timeout, no action detected. Reinitialize the operation. No action was detected for the installation or removal of disk unit 10, and the bus was released. You must reinitialize the operation to co...
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Reference code description/action perform all actions before exchanging failing items failing item 0703 timeout, no action detected. Reinitialize the operation. Disk unit 4 was powered off but not removed. Concurrent maintenance informational reference code. 0704 timeout, no action detected. Reiniti...
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Reference code description/action perform all actions before exchanging failing items failing item 070e timeout, no action detected. Reinitialize the operation disk unit k7 was powered off but not removed. Concurrent maintenance informational reference code. 070f timeout, no action detected. Reiniti...
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Reference code description/action perform all actions before exchanging failing items failing item 0719 timeout, no action detected. Reinitialize the operation. Disk unit 10 was powered off but not removed. Concurrent maintenance informational reference code. 071a timeout, no action detected. Reinit...
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Reference code description/action perform all actions before exchanging failing items failing item 0f13 undefined box id, code type mismatch the spcn node cannot determine the machine type of the box in which it is installed. Twrcard backpln 21f9429 0f1f undefined box id, lcd test failed the spcn no...
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Reference code description/action perform all actions before exchanging failing items failing item 1109 regulator r02 error a fault detection failure occurred for regulator r02. Pwrreg bkspcn 110a regulator r03 error a fault detection failure occurred for regulator r03. Pwrreg bkspcn 110b regulator ...
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Reference code description/action perform all actions before exchanging failing items failing item 111b regulator r20 error a fault detection failure occurred for regulator r20. Pwrreg bkspcn 111c regulator r21 error a fault detection failure occurred for regulator r21. Pwrreg bkspcn 111d regulator ...
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Reference code description/action perform all actions before exchanging failing items failing item 1308 regulator r01 fault a fault has been detected for regulator r01. Pwrreg bkspcn 1309 regulator r02 fault a fault has been detected for regulator r02. Pwrreg bkspcn 130a regulator r03 fault a fault ...
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Reference code description/action perform all actions before exchanging failing items failing item 131a regulator r19 fault a fault has been detected for regulator r19. Bkspcn backpln 131b regulator r20 fault a fault has been detected for regulator r20. Pwrreg bkspcn 131c regulator r21 fault a fault...
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Reference code description/action perform all actions before exchanging failing items failing item 1521 power supply failure pwrsply twrcard 1522 power supply failure pwrsply twrcard cblall 1523 to 1524 power supply failure pwrsply twrcard 1526 no power supplies present the required power supplies a...
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Reference code description/action perform all actions before exchanging failing items failing item 1910 power supply pp1 fault/ac loss if the power supply pp1 powers on normally or stays powered on after ac power failure, no replacement of parts may be needed. Pwrsply twrcard 1911 power supply pp1 f...
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Reference code description/action perform all actions before exchanging failing items failing item 1c05 load fault on the +1.8v bus an isolation procedure is required for identifying which load is at fault. Pwroc twrcard 1c06 to 1c08 load fault on the +2.5v bus an isolation procedure is required for...
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Reference code description/action perform all actions before exchanging failing items failing item 2211 cpm regulator 1 fault pwrsply spnlcrd 2212 cpm regulator 2 fault pwrsply spnlcrd 2213 cpm regulator 3 fault pwrsply spnlcrd 2221 power good fault a mfiop power good fault occurred. Spnlcrd pgdpart...
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Reference code description/action perform all actions before exchanging failing items failing item 2301 power supply p01 or p02 overcurrent error a pow-pip is required for identifying which load is at fault. Pwroc spnlcrd cblall 2302 power supply p03 or p04 overcurrent error a pow-pip is required fo...
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Reference code description/action perform all actions before exchanging failing items failing item 2410 to 2411 ups test failure upsunit spnlcrd 2413 ups interface failure upsunit spnlcrd 2600 power good fault pgdpart twrcard pwrsply 2601 to 2604 power good fault pgdpart twrcard 2610 processor/memor...
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Reference code description/action perform all actions before exchanging failing items failing item 3114 i2c bus pci backplane communication fault i2cbus twrcard 3115 i2c bus panel communication fault i2cbus twrcard 3116 i2c bus fan local controller communication fault i2cbus twrcard 3117 i2c bus fan...
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Reference code description/action perform all actions before exchanging failing items failing item 4510 ups test failure upsunit twrcard 4513 ups interface failure upsunit twrcard 6018 one of the regulators has reported a fault a regulator fault was detected. Pwrreg bkspcn 601a one of the cpm regula...
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Reference code description/action perform all actions before exchanging failing items failing item 6638 regulator over current fault regulator 2 reported a false over current condition. Fault tolerance may allow continued system operation. Pwrreg bkspcn 6658 regulator over current fault regulator 3 ...
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Reference code description/action perform all actions before exchanging failing items failing item 6b01 disk unit 2 regulator fault the regulator that powers disk unit 2 reported a fault. Disktry diskdrv bkspcn 6b02 disk unit 3 regulator fault the regulator that powers disk unit 3 reported a fault. ...
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Reference code description/action perform all actions before exchanging failing items failing item 6b10 disk unit k9 regulator fault the regulator that powers disk unit k9, located in slot k9 of the disk expansion unit, reported a fault. Disktry diskdrv bkspcn 6b11 disk unit k10 regulator fault the ...
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Reference code description/action perform all actions before exchanging failing items failing item 6b1f device 4 regulator fault the regulator for device 4 reported a fault. Rmdev bkspcn 6b20 disk unit k17 regulator fault the regulator that powers disk unit k17 reported a fault. Disktry diskdrv bksp...
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Reference code description/action perform all actions before exchanging failing items failing item 6c00 disk unit 1 regulator fault a fault detection failure occurred for the regulator that powers disk unit 1 or f01. The regulator or the ac module/spcn card can cause this fault. Disktry bkspcn 6c01 ...
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Reference code description/action perform all actions before exchanging failing items failing item 6c0c disk unit k5 regulator fault a fault detection failure occurred for the regulator that powers disk unit k5, located in slot 5 of the disk expansion unit. The regulator or the ac module/spcn card c...
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Reference code description/action perform all actions before exchanging failing items failing item 6c17 device 2 regulator fault a fault detection failure occurred for the regulator that powers device 2 or d02. The regulator or the ac module can cause this fault. Rmdev bkspcn 6c18 disk unit 9 regula...
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Reference code description/action perform all actions before exchanging failing items failing item 6c24 disk unit k21 regulator fault a fault detection failure occurred for the regulator that powers disk unit k21. Disktry bkspcn 6c25 disk unit k22 regulator fault a fault detection failure occurred f...
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Reference code description/action perform all actions before exchanging failing items failing item 7101 power supply failure the ac power supply module reported a fault. One of the other power supplies may also cause this error. Pwrsply 7102 power supply failure feature power supply 2 reported a fau...
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Reference code description/action perform all actions before exchanging failing items failing item 7405 control supply 5vsw regulator fault idpart twrcard 7406 control supply 5vsw power off failure this failure must be corrected before removing powered vpdpart to avoid damage. Acmodul ctlpnl bkspcn ...
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Reference code description/action perform all actions before exchanging failing items failing item 7641 air moving device missing error a probelm was detected with an air moving device which can be caused by an air moving device not being installed. Install air moving device if missing, replace if a...
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Reference code description/action perform all actions before exchanging failing items failing item 8202 battery power unit 2 failed battery power unit 2 charging fault was detected. 46g3890 8301 a battery power unit 1 failed battery power unit 1 load test fault occurred. 46g3890 8302 battery power u...
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Reference code description/action perform all actions before exchanging failing items failing item 8610 air moving device b01 not present airmovr twrcard 8620 air moving device b02 not present airmovr twrcard 8810 battery power unit missing batry 8811 battery charger unit missing batchgr 8910 extern...
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Reference code description/action perform all actions before exchanging failing items failing item 9025 spcn licensed internal code is not valid. The licensed internal code in one of the frames is not valid. The code will be reloaded. No action required. This reference code is logged for error analy...
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Reference code description/action perform all actions before exchanging failing items failing item 9034 unsupported packet size the receiving node detected a packet exceeding 70 bytes. The frame can also return this code if a secondary node returns more than 10 bytes to a pas command. No action requ...
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Reference code description/action perform all actions before exchanging failing items failing item 90f0 a frame was dropped from the spcn configuration. A frame was dropped from the spcn configuration. This is usually caused by a loss of ac power or a problem with the frame-to-frame cable. Twrcard c...
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Reference code description/action perform all actions before exchanging failing items failing item 9113 secondary spcn node is reporting load damaged. The licensed internal code for the secondary spcn node is damaged. The reload failed because the code could not be found. Twrcard 9114 frame spcn nod...
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Reference code description/action perform all actions before exchanging failing items failing item 9234 unsupported packet size status unsupported packet size occurred during stf and secondary node command processing. Twrcard ctlpnl svcproc 9235 spcn secondary node timeout status an spcn secondary n...
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Reference code description/action perform all actions before exchanging failing items failing item 9288 configuration error a configuration error was detected during system frame processing. Twrcard ajdg301 9289 invalid packet length for data sent. Invalid packet length occurred for data exchanged. ...
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Reference code description/action perform all actions before exchanging failing items failing item c512 ac module failure spcn serial port communications fault occurred. Acmodul c600 ac module failure the ac module control supply failed to turn off. Acmodul c601 ac module failure ac module bus volta...
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Reference code description/action perform all actions before exchanging failing items failing item d101 a battery power unit 1 failed battery power unit 1 capacity test failed. 86g8040 86g8020 d102 battery power unit 2 failed battery power unit 2 capacity test failed. 86g8040 86g8020 d110 battery po...
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System power control network failing items notes: 1. To determine the failing items, go to “failing items” on page 479. 2. To determine the associated part numbers, go to “type, model, and part number list” on page 885. 3. To determine the parts associated with symbolic frus, such as “anybus”, or “d...
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Failing item description document description pwrsply power supply problem analysis; symbolic fru isolation rmdev disk unit or removable media device problem analysis; symbolic fru isolation spnlcrd spcn panel card problem analysis; symbolic fru isolation svcproc service processor card problem analy...
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Reference code description/action perform all actions before exchanging failing items failing item 34ff format in progress the device indicated that a format is in progress. When the format is complete, the device should be useable. No action is required. This reference code is logged for informatio...
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Unit address portion of the card address is characters 1 through 8 of the bottom 16 character line of function 11 (word 4). Card locations can be found using the 16 character address. See “src address formats” on page 936. 3. Find the unit reference code in the following table. Notes: 1. If the fail...
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4. The 673x is a read cache. Perform all actions required for 673x as a disk drive and logic card except where separate 673x cache instructions are provided. Reference code description/action perform all actions before exchanging failing items failing item 3006 system bus error iop anybus storioa 30...
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Reference code description/action perform all actions before exchanging failing items failing item 8130 ioa detected recoverable device bus error an error occurred on scsi bus 0. No action is required. This reference code is logged for information only. 8131 ioa detected recoverable device bus error...
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Reference code description/action perform all actions before exchanging failing items failing item 9020 to 9021 array not functional due to present hardware configuration. Perform “sdiop-pip20” on page 417. Svcdocs 9022 to 9024 array not functional due to present hardware configuration. Perform “sdi...
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Reference code description/action perform all actions before exchanging failing items failing item 9054 iop resources not available due to previous problems. Power off the system and remove all new or replacement disk units. Ipl the system to dst. If you cannot perform a type a or b ipl, perform a t...
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Failing item description document description backpln card enclosure or planar board problem analysis; symbolic fru isolation cachbat cache battery pack problem analysis; symbolic fru isolation devbpln device backplane problem analysis; symbolic fru isolation devterm terminating plug problem analysi...
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Reference code description/action perform all actions before exchanging failing items failing item 2202 removable media error during ipl fi00022 fi01105 3000 a permanent i/o processor failure occurred fi01101 iop ma_brdg 3001 not valid condition in i/o processor licensed internal code the licensed i...
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Reference code description/action perform all actions before exchanging failing items failing item 3102 i/o processor card detected interface error error occurred on scsi bus 2. Perform “sdiop-pip13” on page 404. Storioa fi01107 fi01140 backpln 3109 i/o processor timed out a device command perform “...
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Reference code description/action perform all actions before exchanging failing items failing item 6076 i/o processor card detected media error media ajdgp01 fi01105 6081 to 6083 i/o processor licensed internal code error ajdgp01 iop 6085 i/o processor licensed internal code error ajdgp01 iop ma_brd...
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Reference code description/action perform all actions before exchanging failing items failing item 8141 ioa detected recoverable device error no action is required. This reference code is logged for information only. 8145 a recoverable i/o processor error occurred. Storioa 8146 disk device detected ...
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Reference code description/action perform all actions before exchanging failing items failing item 9022 to 9024 array not functional due to present hardware configuration. Perform “sdiop-pip22” on page 421. Svcdocs 9025 disk unit is not supported at its physical location. Perform “sdiop-pip21” on pa...
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Reference code description/action perform all actions before exchanging failing items failing item 9082 i/o processor card detected device error perform “sdiop-pip16” on page 407. Fi01105 storioa fi01140 backpln fi01106 9090 disk unit has been modified after the last known status. Re-ipl the system....
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3. To determine the parts associated with symbolic frus, such as “anybus”, or “devterm”, go to “symbolic frus” on page 495. Failing item description document description ajdg301 licensed internal code service functions; apar or lictr ajdgp01 i/o processor licensed internal code service functions; ap...
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Reference code description/action perform all actions before exchanging failing items failing item 3100 i/o processor card detected interface error fcintf anyfc fcioa opt_cln 3120 i/o processor detected a port failure fcport fcioa fcdev opt_cln 3140 i/o processor detected that a port is now operatio...
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Failing items notes: 1. To determine the failing items, go to “failing items” on page 479. 2. To determine the associated part numbers, go to “type, model, and part number list” on page 885. 3. To determine the parts associated with symbolic frus, such as “anybus”, or “devterm”, go to “symbolic frus...
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Reference code description/action perform all actions before exchanging failing items failing item fff4 device backplane problem devbpln storioa fi01140 fi01106 failing items notes: 1. To determine the failing items, go to “failing items” on page 479. 2. To determine the associated part numbers, go ...
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Does the ipl complete successfully? No yes ↓ the problem has been corrected. This ends the procedure. 8. Obtain another copy of the tape. Repeat steps 6 and 7 using the new tape. If this does not correct the problem, continue with step 9. 9. Look at the 4 rightmost characters of the data display for...
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Reference code description/action perform all actions before exchanging failing items failing item 2009 tape path dirty or read identification record error clean the tape path using the cleaning procedures in the 3490 magnetic tape subsystem operator’s guide, ga32-0124. Use the 3490 tape unit servic...
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Reference code description/action perform all actions before exchanging failing items failing item 9100 interface error detected by i/o processor or by tape unit before exchanging any parts, do the following: 1. Ensure that an interposer is connected between the i/o processor and the scsi cable. 2. ...
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Reference code description/action perform all actions before exchanging failing items failing item 9320 tape device licensed internal code failure do the following: 1. Take a dump of the tape device licensed internal code (see the 3490 tape drive service information). 2. Power off the tape unit. The...
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Reference code description/action perform all actions before exchanging failing items failing item 9900 licensed internal code for tape unit was not upgraded the i/o processor loading of licensed internal code (lic) to the programmable tape unit was not completed. The tape unit will continue to oper...
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Tape unit failing items notes: 1. To determine the failing items, go to “failing items” on page 479. 2. To determine the associated part numbers, go to “type, model, and part number list” on page 885. 3. To determine the parts associated with symbolic frus, such as “anybus”, or “devterm”, go to “sym...
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Notes: 1. If the failing item is a failing item (fi) code, go to “failing items” on page 479 to determine which part number associated with the fi code is failing. 2. If the failing item is a type number, go to “type, model, and part number list” on page 885 to determine the part number. 3. If the f...
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Tape library failing items notes: 1. To determine the failing items, go to “failing items” on page 479. 2. To determine the associated part numbers, go to “type, model, and part number list” on page 885. 3. To determine the parts associated with symbolic frus, such as “anybus”, or “devterm”, go to “...
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13. See the “start” section of the 3570 service information. Notes: 1. If the failing item is a failing item (fi) code, go to “failing items” on page 479 to determine which part number associated with the fi code is failing. 2. If the failing item is a type number, go to “type, model, and part numbe...
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Reference code description/action perform all actions before exchanging failing items failing item 9201 tape unit command timeout before exchanging any parts, do the following: 1. Ensure that the device is powered on. 2. Ensure that an interposer is connected between the i/o processor and the scsi c...
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Reference code description/action perform all actions before exchanging failing items failing item 9320 tape device licensed internal code failure perform the following: 1. Take a dump of the tape unit licensed internal code (see the 3570 tape unit service information). 2. Power off the tape unit. T...
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Tape unit failing items notes: 1. To determine the failing items, go to “failing items” on page 479. 2. To determine the associated part numbers, go to “type, model, and part number list” on page 885. 3. To determine the parts associated with symbolic frus, such as “anybus”, or “devterm”, go to “sym...
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7. Start a type d ipl from the system unit control panel. 8. Does the ipl complete successfully? No yes ↓ the problem has been corrected. This ends the procedure. 9. Obtain another copy of the tape. Repeat steps 6 and 7 using the new tape. If this does not correct the problem, continue with step 10....
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Reference code description/action perform all actions before exchanging failing items failing item 9101 fibre channel interface error detected if the attached device is an external device, do the following before exchanging any parts: 1. Ensure that the fibre channel cable is correctly connected to ...
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Reference code description/action perform all actions before exchanging failing items failing item 9211 gateway device detected a bus protocol error use the gateway device service documentation to analyze the problem. Fcgate fcioa fi00851 anyfc fccable extscsi 61g8324 9300 tape unit failure fi00851 ...
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Reference code description/action perform all actions before exchanging failing items failing item 9800 to 9803 i/o processor successfully recovered from temporary error no action required. This reference code is logged for information only. 9810 problem analysis has determined a part should be repl...
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(432x, 660x, 671x, 673x) disk unit reference codes 1. If the error is reported on the control panel, the unit reference code is characters 5 through 8 of the top 16 character line of function 11. If the error is reported on the console, the unit reference code is the 4 rightmost characters of word 1...
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Reference code description/action perform all actions before exchanging failing items failing item 3100 tape/cd or disk bus interface error occurred perform “du-pip3” on page 328. Fi01112 diskdrv fi01106 disktry fi01141 fi01140 backpln devterm 3109 iop timed out a disk command diskdrv fi01112 fi0110...
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Reference code description/action perform all actions before exchanging failing items failing item fff4 disk device problem diskdrv fi01112 fff5 disk sector read error a disk unit service action is recommended only if the service action log contains an entry for this reference code. For more informa...
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Failing item description document description storioa storage i/o adapter problem analysis; symbolic fru isolation svcdocs customer engineer directed to system problem analysis problem analysis; symbolic fru isolation (632x, 6330) optical storage unit reference codes an optical storage unit failure ...
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Reference code description/action perform all actions before exchanging failing items failing item c100 scsi bus command error occurred fi00870 fi01106 fi01112 mmvmeda fi01140 fi01141 devterm cdtray c110 scsi command timeout occurred fi00870 fi01106 fi01112 mmvmeda fi01140 fi01141 devterm cdtray c21...
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Reference code description/action perform all actions before exchanging failing items failing item cff6 device recovered from error after retries the device successfully recovered from a temporary error. No action is required. This reference code is logged for information only. Cff7 recovered device...
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No yes ↓ use the on-line problem analysis procedures to isolate the problem. Use the wrkprb (work with problem) command to determine if a recent problem was entered in the problem log, or use the vfytap (verify tape) command to run verification tests. 3. Clean the recording head in the tape unit. 4....
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Reference code description/action perform all actions before exchanging failing items failing item 9102 gateway device detected a scsi interface error use the gateway device service documentation to analyze the problem. Fi00871 fcgate fi00872 devterm 9200 i/o processor addressed the tape unit; no re...
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Reference code description/action perform all actions before exchanging failing items failing item 9302 tape device failure or media error the tape unit detected a failure that may be caused by a hardware failure or a media error. Refer to the tape unit service information for possible information o...
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Reference code description/action perform all actions before exchanging failing items failing item 9900 licensed internal code for tape unit was not upgraded the i/o processor loading of licensed internal code (lic) to the programmable tape unit was not completed. The tape unit will continue to oper...
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2. If the failing item is a type number, go to “type, model, and part number list” on page 885 to determine the part number. 3. If the failing item is a symbolic fru, go to “symbolic frus” on page 495 to determine the part number. Reference code description/action perform all actions before exchangi...
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Failing item description document description unauppr user suspected communications problem. (7208) tape drive reference codes an 8mm tape drive failure occurred. Note: for tape device and iop reset procedures, see “tu-pip4” on page 453. 1. Is the operating system available and can you enter command...
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2. If the failing item is a type number, go to “type, model, and part number list” on page 885 to determine the part number. 3. If the failing item is a symbolic fru, go to “symbolic frus” on page 495 to determine the part number. Reference code description/action perform all actions before exchangi...
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Reference code description/action perform all actions before exchanging failing items failing item 3002 i/o processor addressed the tape unit; no response the tape unit did not respond to a command sent by the iop. 1. Ensure that the tape unit is powered on. If the tape unit does not become powered ...
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Reference code description/action perform all actions before exchanging failing items failing item ff4d iop to tape unit interface error; logged only no action required. This reference code is logged for information only. Ff5d tape unit response error; logged only no action required. This reference ...
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Model 002 tape drive failing items notes: 1. To determine the failing items, go to “failing items” on page 479. 2. To determine the associated part numbers, go to “type, model, and part number list” on page 885. 3. To determine the parts associated with symbolic frus, such as “anybus”, or “devterm”,...
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Reference code description/action perform all actions before exchanging failing items failing item 030b tape unit detected a read error on the tape medium read (or write) errors may be caused by: v poor or damaged tape v dirty read/write heads v damaged data cartridges v using a data cartridge previ...
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Reference code description/action perform all actions before exchanging failing items failing item 0395 to 0397, 039d to 039f tape unit detected a write error on tape medium perform the action for reference code 030b. Ml2tmed 46g2227 03ae, 03b0 tape unit detected a read or write error on tape medium...
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Reference code description/action perform all actions before exchanging failing items failing item 3100 interface error detected by i/o processor or by tape unit the iop or the device detected a permanent error on the interface to the system. Perform the following: 1. “tu-pip1” on page 446. 2. “tu-p...
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Reference code description/action perform all actions before exchanging failing items failing item 9202 tape unit failed after licensed internal code was loaded before exchanging any parts, do the following: 1. Ensure that the device is powered on. 2. Ensure that the scsi cable between the device an...
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Reference code description/action perform all actions before exchanging failing items failing item 9500 i/o processor licensed internal code error if the system is operational, take a dump of the i/o processor data. For more information, see the iseries service functions information or ask your next...
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Reference code description/action perform all actions before exchanging failing items failing item fffe tape unit detected a read error on the tape medium perform the action for reference code 030b. Ml2tmed 46g2227 46g3934 42f7300 ffff tape unit detected a write error on tape medium perform the acti...
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1. Verify that the 9348 tape unit is powered on. 2. Verify that the interface cable connections are correct for each 9348 tape unit. 3. Clean the tape path as described in the 9348 tape unit service information 4. Load the first tape. 5. Start a type d ipl from the system unit control panel. Does th...
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Reference code description/action perform all actions before exchanging failing items failing item 03xx tape unit detected a read error on the tape medium read (or write) errors may be caused by: v poor or damaged tape v dirty read/write heads v damaged data cartridges v using a data cartridge previ...
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Reference code description/action perform all actions before exchanging failing items failing item 9200 i/o processor addressed the tape unit; no response before exchanging any parts, do the following: 1. Ensure that the device is powered on. 2. Ensure that the scsi cable between the device and the ...
Page 190
Reference code description/action perform all actions before exchanging failing items failing item 9302 tape device failure or media error the tape unit detected a failure that may be caused by a hardware failure or a media error. Refer to the tape unit service information for possible information o...
Page 191
Reference code description/action perform all actions before exchanging failing items failing item 9899 problem analysis completed, the problem has been corrected. This reference code is used for ending online problem analysis when no problem was found or the problem was corrected. Ulyfixd 9900 lice...
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Reference code description/action perform all actions before exchanging failing items failing item fff8 asynchronous device attached; synchronous device expected the attached device is operational and working in the asynchronous mode of data tranfer. The ibm tape unit uses the synchronous mode of da...
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Failing item description document description ulyusr1 operator action required magnetic tape subsystem operator’s information ulywait wait to next ipl or perform tu-pip4 problem analysis (a1xx, b1xx) service processor reference codes if the src is a1xx 3xxx, see working with storage dumps in the ise...
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Reference code description/action perform all actions before exchanging failing items failing item location 4604 any device attached to bus 1 or the load source iop iplintf 4605 problem with load source device media lsmedia 4606 problem detected with control panel ctlpnl 4607 alternate load source d...
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Reference code description/action perform all actions before exchanging failing items failing item location 4691 to 4697 service processor licensed internal code perform int-pip24. Ajdgp01 4698 operator/user error opusr 4699 service processor licensed internal code perform int-pip24. Ajdgp01 469a se...
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Reference code description/action perform all actions before exchanging failing items failing item location 8ff1 system down, condition reported service processor failing items notes: 1. To determine the failing items, go to “failing items” on page 479. 2. To determine the associated part numbers, g...
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Failing item description document description vpdconc the system vital product data has failed problem analysis; symbolic fru isolation (a6xx) lic reference codes use the “(b6xx) lic reference codes” on page 239. (a9xx, b9xx) reference codes this section informs service representatives that all a9xx...
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Reference code description/action perform all actions before exchanging failing items failing item 2340 data-set-ready changed to not active; for information only fi00704 cngthrs fi00701 fi00719 3200 clear-to-send state changed; error limit per 256 reached fi00704 cngthrs fi00701 fi00719 3201 data-s...
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Reference code description/action perform all actions before exchanging failing items failing item 4202 received storage overrun; error limit per 256 reached fi00730 cngthrs 4203 incorrect stop bit; error limit per 256 reached gnglink cnglbps cngthrs 4204 receive-time-out error; error limit per 256 ...
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Reference code description/action perform all actions before exchanging failing items failing item 450b to 450c wrong configuration value sent by licensed internal code ajdg301 fi00730 450d wrong configuration value sent by licensed internal code cngprty cngbchr fi00730 ajdg301 450e wrong configurat...
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Reference code description/action perform all actions before exchanging failing items failing item 5513 wrong configuration value sent by licensed internal code ajdg301 cngeort fi00730 5514 wrong configuration value sent by licensed internal code ajdg301 fi00730 5515 wrong configuration value sent b...
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Reference code description/action perform all actions before exchanging failing items failing item 5a58 time-out; data-set-ready not received fi00701 fi00704 fi00719 ajdg301 5c68 procedure error in licensed internal code ajdg301 fi00730 5e00 wrong or no external communications cable installed fi0070...
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Reference code description/action perform all actions before exchanging failing items failing item 7c03 resource or storage not available cngload fi00730 cngdtrt cngecho cngeort cngprty 7c04 wrong internal routing information fi00730 7c05, 7c09 error in i/o card licensed internal code fi00730 8011 i...
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Failing item description document description cngload system processor workload heavy communications configuration cngmaxi maxbuffer value in crtlinasc command communications configuration cngmcfl duplex, cnn, modemrate values in crtlinasc command communications configuration cngprty parity value in...
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Reference code description/action perform all actions before exchanging failing items failing item 1205 to 1206 i/o processor card or licensed internal code error a microprocessor exception occurred on the i/o processor. Ajequ00 fi00131 fi00132 1207 i/o processor resource not available the licensed ...
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Reference code description/action perform all actions before exchanging failing items failing item 1308 not valid condition in i/o processor licensed internal code the licensed internal code found a condition that should not have occurred. Ajdgp01 ajdg301 fi00131 1309 i/o processor was not ready for...
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Reference code description/action perform all actions before exchanging failing items failing item 1407 service processor licensed internal code failed the licensed internal code could not allocate resources on the service processor. Ajdgp01 svcproc ajdg301 1408 service processor licensed internal c...
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Common licensed internal code failing items notes: 1. To determine the failing items, go to “failing items” on page 479. 2. To determine the associated part numbers, go to “type, model, and part number list” on page 885. 3. To determine the parts associated with symbolic frus, such as “anybus”, or “...
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Reference code description/action perform all actions before exchanging failing items failing item 0003 ws iop detected parity error from device is the problem intermittent? No yes ↓ perform the following procedures in “intermittent problem isolation procedures” on page 332: 1. “int-pip5 external no...
Page 210
Reference code description/action perform all actions before exchanging failing items failing item 0009 ws iop detected wrong device response to start command perform “twsc-pip1” on page 465. Fi00601 fi00610 0020 device detected wrong command or device id from ws iop perform “twsc-pip1” on page 465....
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Reference code description/action perform all actions before exchanging failing items failing item 0103 ws iop detected parity error from device is the problem intermittent? No yes ↓ perform the following procedures: 1. “int-pip5 external noise on twinaxial cables” on page 333 2. “int-pip14 station ...
Page 212
Reference code description/action perform all actions before exchanging failing items failing item 0109 ws iop detected wrong device response to start command perform “twsc-pip1” on page 465. Fi00601 fi00610 0111 ws iop detected wrong keyboard scan code from display perform “twsc-pip1” on page 465. ...
Page 213
Reference code description/action perform all actions before exchanging failing items failing item 0183 ws iop detected wrong display size value perform “twsc-pip1” on page 465. Fi00601 0184 ws iop detected wrong keyboard identification verify that the correct keyboard is attached correctly to the w...
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Reference code description/action perform all actions before exchanging failing items failing item 0204 device detected parity error from ws iop is the problem intermittent? No yes ↓ perform the following procedures: 1. “int-pip5 external noise on twinaxial cables” on page 333 2. “int-pip14 station ...
Page 215
Reference code description/action perform all actions before exchanging failing items failing item 0221 device detected not valid value from ws iop fi00604 ajlyd01 fi00610 0222 device detected storage or data overrun fi00604 ajlyd01 fi00610 0223 ws iop detected start command to printer was lost fi00...
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Reference code description/action perform all actions before exchanging failing items failing item d023 ws iop detected errors on some, but not all cables perform “twsc-pip1” on page 465. Fi00602 fi00601 fi00610 e000 ws iop or ioa error during working operation ajlyd01 fi00610 f000 ws iop or ioa ope...
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Reference code description/action perform all actions before exchanging failing items failing item 0101 ws iop detected error when transmitting data perform “wsac-pip1” on page 477. Fi00601 gxc7777 fi00631 fi00730 0103 ws iop detected parity error from device perform “wsac-pip1” on page 477. Fi00601...
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Reference code description/action perform all actions before exchanging failing items failing item 0149 ws iop detected wrong request or response from device perform “wsac-pip1” on page 477. Fi00601 fi00730 0190 ws iop detected no status change from device perform “wsac-pip1” on page 477. Fi00601 gx...
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Reference code description/action perform all actions before exchanging failing items failing item 5002 procedure error in licensed internal code procedure error in machine instructions cxctemp ajdg301 5006 procedure error in licensed internal code ajdg301 5007 procedure error in licensed internal c...
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Reference code description/action perform all actions before exchanging failing items failing item 5715 remote equipment did not respond causing an idle-time-out gxclink cxcrpto fi00701 fi00704 cxcmrty fi00705 cxcencd fi00700 cxcdtar fi00719 5718 retry limit reached for sending frames to remote equi...
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Failing item description document description ajdg301 licensed internal code service functions; apar or lictr ajlag01 i/o adapter licensed internal code service functions; apar or lictr cxcbusy too many communications lines in use communications configuration cxcconf configuration or os/400 licensed...
Page 222
Reference code description/action perform all actions before exchanging failing items failing item 1210 a problem occurred during the ipl of a secondary partition the partition id is characters 3 and 4 of the b2xx reference code in word 1 of the src. Read and understand the information about logical...
Page 223
Reference code description/action perform all actions before exchanging failing items failing item 1310 a problem occurred during the ipl of a secondary partition the partition id is characters 3 and 4 of the b2xx reference code in word 1 of the src. No alternate (d-mode) ipl iop was selected. The i...
Page 224
Reference code description/action perform all actions before exchanging failing items failing item 3123 a problem occurred during the ipl of a secondary partition the partition id is characters 3 and 4 of the b2xx reference code in word 1 of the src. Due to the multi-adapter bridge configuration the...
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Reference code description/action perform all actions before exchanging failing items failing item 4310 a problem occurred during the ipl of a secondary partition the partition id is characters 3 and 4 of the b2xx reference code in word 1 of the src. Read and understand the information about logical...
Page 226
Reference code description/action perform all actions before exchanging failing items failing item 5115 problem detected during main storage dump the partition id is characters 3 and 4 of the b2xx reference code in word 1 of the src. There was an error reading the secondary partition’s main storage ...
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Reference code description/action perform all actions before exchanging failing items failing item 6110 a problem occurred during the ipl of a secondary partition the partition id is characters 3 and 4 of the b2xx reference code in word 1 of the src. Error on load-source device. See the information ...
Page 228
Reference code description/action perform all actions before exchanging failing items failing item 7115 a problem occurred during the ipl of a secondary partition the partition id is characters 3 and 4 of the b2xx reference code in word 1 of the src. The iop identified in word 5 is not reporting to ...
Page 229
Reference code description/action perform all actions before exchanging failing items failing item f000 a problem occurred during the ipl of a secondary partition the partition id is characters 3 and 4 of the b2xx reference code in word 1 of the src. An operation has timed out. Look in the service a...
Page 230
Collect data from functions 11, 12, and 13 of the system panel, or words 1 through 9 from the main store dump (msd) screen. This src, beginning with ″b4″, may contain up to five frus. Eight characters of this data represent a single fru. The fru characters have two parts: a unit reference code, and ...
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. . . 9 - data0019 the first part of the fru information is the unit reference code. Find the reference codes in the table below to determine the priority and location of the failing items. See “locations and addresses” on page 705 for the physical mapping of the information in the location column. ...
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Reference code description/action perform all actions before exchanging failing items failing item location 420d system sub-card(s) ccin 420e system sub-card(s) ccin m02-a, c, e, g 420f system sub-card(s) ccin m02-b, d, f, h 4211 system sub-card(s) ccin m02-j 4212 system sub-card(s) ccin m02-k 4213 ...
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Reference code description/action perform all actions before exchanging failing items failing item location 4500 system card(s) or backplane ccin m05 4501 system sub-card(s) ccin m05-a 4502 system sub-card(s) ccin m05-b 4503 system sub-card(s) ccin m05-c 4504 system sub-card(s) ccin m05-d 4505 syste...
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Reference code description/action perform all actions before exchanging failing items failing item location 4537 system sub-card(s) ccin m05-7 4538 system sub-card(s) ccin m05-8 453d system sub-card(s) ccin 453e system sub-card(s) ccin m05-1, 3, 5, 7 453f system sub-card(s) ccin m05-2, 4, 6, 8 45ff ...
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Reference code description/action perform all actions before exchanging failing items failing item location 73ff bus expansion card fi00015 s07, s09, s10 7401 system card(s) or backplane fi00017 c00 7402 bus expansion card fi00017 e00 7404 optical link on bus expansion adapter card failed fi00017 e0...
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Reference code description/action perform all actions before exchanging failing items failing item location 8216 system sub-card(s) ccin m02-p 8217 system sub-card(s) ccin m02-q 8218 system sub-card(s) ccin m02-r 821d system sub-card(s) ccin 821e system sub-card(s) ccin m02-j, l, n, q 821f system su...
Page 237
Reference code description/action perform all actions before exchanging failing items failing item location 8508 system sub-card(s) ccin m05-h 850d system sub-card(s) ccin 850e system sub-card(s) ccin m05-a, c, e, g 850f system sub-card(s) ccin m05-b, d, f, h 8511 system sub-card(s) ccin m05-j 8512 ...
Page 238
Reference code description/action perform all actions before exchanging failing items failing item location 8601 system card(s) or backplane ccin m06a b101 system bus error rioport m06-int b102 system bus error rioport m06-a1 b103 system bus error rioport m06-b0 b104 system bus error rioport m06-b1 ...
Page 239
Reference code description/action perform all actions before exchanging failing items failing item location b40a optical link on bus expansion adapter card failed fi00017 s07b b40b optical link on bus expansion adapter card failed fi00017 s07c b40c optical link on bus expansion adapter card failed f...
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Reference code description/action perform all actions before exchanging failing items failing item location c223 system sub-card(s) ccin m02-u c224 system sub-card(s) ccin m02-v c225 system sub-card(s) ccin m02-w c226 system sub-card(s) ccin m02-x c227 system sub-card(s) ccin m02-y c228 system sub-c...
Page 241
Reference code description/action perform all actions before exchanging failing items failing item location c515 system sub-card(s) ccin m05-n c516 system sub-card(s) ccin m05-p c517 system sub-card(s) ccin m05-q c518 system sub-card(s) ccin m05-r c51d system sub-card(s) ccin c51e system sub-card(s)...
Page 242
Reference code description/action perform all actions before exchanging failing items failing item location f108 system bus error rioport m06-d1 f140 system bus error rioport m06-int, a1, b0, b1 f141 system bus error rioport m06-c0, c1, d0, d1 f201 bus expansion card mumiocd cb1 f280 bus expansion c...
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Model 830 and sb2 system processor failing items failing item description document description ajdg301 licensed internal code error service functions; apar or lictr ajdgp01 service processor licensed internal code service functions; apar or lictr anymem system sub-card(s) problem analysis; symbolic ...
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Panel func 11: b467____ 5200245e 81009300 00000000 panel func 12: xxxxxxxx xxxxxxxx 319725aa 00000000 panel func 13: xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx characters description / meaning length 5200 fru 1 - ref code = 5200 4 characters 245e fru 1 - type = 245e 4 characters 8100 fru 2 - ref code = 810...
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Reference code priority description failing item location 4001 mandatory system card(s) or backplane ccin mb1 4002 mandatory control panel ctlpnl nb1 4003 mandatory system card(s) or backplane anyproc m05, m06, m16, m18 4004 mandatory system sub-card(s) ctlpncd n02-a 4005 mandatory system sub-card(s...
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Reference code priority description failing item location 5700 mandatory system card(s) or backplane ccin m23 5800 mandatory system card(s) or backplane ccin m24 7101 mandatory system bus error rioport m17-a0 7102 mandatory system bus error rioport m17-a1 7103 mandatory system bus error rioport m17-...
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Reference code priority description failing item location 7308 mandatory optical link on bus expansion adapter card failed fi00017 s07b 7309 mandatory optical link on bus expansion adapter card failed fi00017 s07a 730a mandatory optical link on bus expansion adapter card failed fi00017 s07a, b, c 73...
Page 248
Reference code priority description failing item location 8800 high system card(s) or backplane ccin m08 8900 high system card(s) or backplane ccin m09 8a00 high system card(s) or backplane ccin m10 8b00 high system card(s) or backplane ccin m11 8c00 high system card(s) or backplane ccin m12 8d00 hi...
Page 249
Reference code priority description failing item location b201 high bus expansion card mumiocd cb1 b280 high bus expansion card mumiocd c08 b281 high system bus error rioport c08-a0 b282 high system bus error rioport c08-a1 b283 high system bus error rioport c08-a0, a1 b301 high bus expansion card f...
Page 250
Reference code priority description failing item location c00c low system card(s) or backplane ccin m08, m09, m10, m11 c00d low system card(s) or backplane ccin m12, m13, m14, m15 c0a0 low service processor licensed internal code ajdgp01 c0a1 low licensed internal code error ajdg301 c0a2 low service...
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Reference code priority description failing item location f109 low system bus error rioport m17-e0 f10a low system bus error rioport m17-e1 f10b low system bus error rioport m17-f0 f10c low system bus error rioport m17-f1 f10d low system bus error rioport m17-g0 f10e low system bus error rioport m17...
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Reference code priority description failing item location f30e low optical link on bus expansion adapter card failed fi00017 s10a f30f low optical link on bus expansion adapter card failed fi00017 s10a, b, c f3ff low bus expansion card fi00015 s07, s09, s10 model 840 and sb3 system processor failing...
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A. Exchange hsl i/o bridge card in location c08. To determine the ccin, part number and removal and installation procedure, locate card position c08 and fru name ″hsl i/o bridge card″ from the following: b. V for model 830, sb2 see table 41 on page 710. V for model 840, sb3 see table 42 on page 720....
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Src what you should do 11 a6xx xxxx licensed internal code intervention is needed. 1. Look at characters 5 through 8 of the top 16 character line of function 11 (4 rightmost characters of word 1). These 4 characters are the unit reference code. 2. See the table below and find the unit reference code...
Page 255
Reference code description/action perform all actions before exchanging failing items failing item location 0103 main storage dump must be copied for service. Perform “lic-pip1” on page 342. 0104 terminate immediate reference code is bad perform “lic-pip8” on page 349. Ajdg301 0105 more than one req...
Page 256
Reference code description/action perform all actions before exchanging failing items failing item location 0308 lic exception code detected a problem component specific exception handler recursion is detected in an os/400 process. Perform “lic-pip8” on page 349. Ajdg301 0317 traceback for code not ...
Page 257
Reference code description/action perform all actions before exchanging failing items failing item location 0413 rebuild of recovery object index failed perform “lic-pip8” on page 349. Ajdg301 0414 install of operating system failed on read from media perform “lic-pip8” on page 349. Fi00300 0415 cre...
Page 258
Reference code description/action perform all actions before exchanging failing items failing item location 0650 resource management segment could not be created or extended a main store dump was initiated. Words 2 to 9 of this src contain additional diagnostic information. Record src words 1 throug...
Page 259
Reference code description/action perform all actions before exchanging failing items failing item location 1104 failure reading media or not install media determine that correct install media is loaded. If correct install media is installed, media could be corrupt. Obtain another copy of the instal...
Page 260
Reference code description/action perform all actions before exchanging failing items failing item location 4402 missing dasd units. Copy the current main storage dump to media. Then exit the main storage dump manager. For more information on how to perform a main storage dump, refer to iseries serv...
Page 261
Reference code description/action perform all actions before exchanging failing items failing item location 4713 incorrect processor capacity card installed. The processor capacity card is the failing item since it has been swapped in from a different system. Put the procesor capacity card back in t...
Page 262
Reference code description/action perform all actions before exchanging failing items failing item location 5001 dst received no response from a work station controller the workstation i/o processor for the system or partition console did not respond. If the system uses an iseries operations console...
Page 263
Reference code description/action perform all actions before exchanging failing items failing item location 5083 ipl service function ended abnormally a service program lost contact with the system console. Perform “twsc-pip1” on page 465. Ajdg301 ug3usr1 5090 system startup failed in unattended ipl...
Page 264
Reference code description/action perform all actions before exchanging failing items failing item location 5126 addressed device failed to respond to selection diskdrv storioa disktry fi01106 fi01140 fi01141 devterm backpln 5127 iop timed out a disk command diskdrv storioa fi01106 disktry fi01140 f...
Page 265
Reference code description/action perform all actions before exchanging failing items failing item location 5275 the system issued a reset/reload to the iop. System licensed internal code detected that an iop reset/reload has occurred, and that the iop sucessfully recovered. Users who were signed on...
Page 266
Reference code description/action perform all actions before exchanging failing items failing item location 5312 system lic program exception occurred lpar configuration data informational error. The lpar configuration data was found to be or inconsistent on a secondary partition’s load source. The ...
Page 267
Reference code description/action perform all actions before exchanging failing items failing item location 5350 secondary partition software release not supported. The logical partition software version is outside the supported release delta. Check the release delta from the primary partition ″disp...
Page 268
Reference code description/action perform all actions before exchanging failing items failing item location 6905 optical bus failed an optical bus is inoperative due to a stuck line or an invalid bus command. Any bus-related hardware may have failed. Perform “bus-pip1” on page 285. For this referenc...
Page 269
Reference code description/action perform all actions before exchanging failing items failing item location 6908 high speed link (hsl) i/o bridge failure lic data in the i/o bus vpd could not be accessed. The i/o bus identified in the src may not have become operational. For this reference code the ...
Page 270
Reference code description/action perform all actions before exchanging failing items failing item location 6944 missing or failed i/o processor cards a system bus appears to be empty. If the bus is not empty, two i/o processors in consecutive slots may be missing or broken. If there are broken i/o ...
Page 271
Reference code description/action perform all actions before exchanging failing items failing item location 6962 to 6963 multi-adapter bridge card slot error, do not use card slot power control failure, do not use slot. The card location is not available for use. The failing item with the card slot ...
Page 272
Reference code description/action perform all actions before exchanging failing items failing item location 6967 multi-adapter bridge configuration change or error i/o adapter unavailable due to moved i/o processor card. The i/o adapter specified in word 7 of the src is not available. On the previou...
Page 273
Reference code description/action perform all actions before exchanging failing items failing item location 6970 high speed link (hsl) resource failure a system pci bus failure was detected. Word 7 of the src contains the bus number. This error is most likely in the hardware that makes up the pci bu...
Page 274
Reference code description/action perform all actions before exchanging failing items failing item location 6972 high speed link (hsl) resource failure multi-adapter bridge (mab) failure detected. For this reference code the failing item list presented in the ″service action log″ can be different fr...
Page 275
Reference code description/action perform all actions before exchanging failing items failing item location 6980 network interface controller (nic) resource failure the fru list displayed in the service action log (sal) may vary from the failing item list given in this document. Use the fru list in ...
Page 276
Reference code description/action perform all actions before exchanging failing items failing item location 6982 high speed link (hsl) connection failure connection failure between hsl links. A b600 6984 src may also appear in the sal. Both srcs are reporting the same failure. 1. Search for a b600 6...
Page 277
Reference code description/action perform all actions before exchanging failing items failing item location 6984 high speed link (hsl) loop status message. An hsl i/o loop has switched to its alternate path. This is an informational src only. Word 7 of the src contains the loop number in the leftmos...
Page 278
Reference code description/action perform all actions before exchanging failing items failing item location 6985 high speed link (hsl) loop status message. If this src is not in service action log (sal) then it is informational. Use fru sirstat to determine what this src means. Otherwise, continue w...
Page 279
Reference code description/action perform all actions before exchanging failing items failing item location 6986 system bus error during ipl, system lic detected an hsl i/o bridge that was already initialized. The bridge should have been in a flushed and unintialized state after powering on. There i...
Page 280
Reference code description/action perform all actions before exchanging failing items failing item location 69c1 a failure occurred on another system perform “bus-pip1” on page 285. Fi01040 fi00206 fi00182 ajdg301 69c2 information only, no service action required. Hsl opticonnect normal connection t...
Page 281
Reference code description/action perform all actions before exchanging failing items failing item location 69c6 abnormal or unexpected hsl opticonnect disconnection from a remote system or partition. The local system or partition disconnected from a remote system or partition due to an unexpected e...
Page 282
Reference code description/action perform all actions before exchanging failing items failing item location 69c7 abnormal or unexpected hsl opticonnect disconnection from a remote system or partition. The local system or partition disconnected from a remote system or partition due to an unexpected e...
Page 283
Reference code description/action perform all actions before exchanging failing items failing item location 69c8 abnormal or unexpected hsl opticonnect disconnection from a remote system or partition. The local system or partition disconnected from a remote system or partition due to an unexpected e...
Page 284
Reference code description/action perform all actions before exchanging failing items failing item location 69c9 abnormal or unexpected hsl opticonnect disconnection from a remote system or partition. The local system or partition disconnected from a remote system or partition due to an failure in a...
Page 285
Reference code description/action perform all actions before exchanging failing items failing item location 69d8 bus expansion adapter failed a primary optical link had a failure. Contact with the bus may still be possible through this link or through a redundant link. Perform “bus-pip1” on page 285...
Page 286
Reference code description/action perform all actions before exchanging failing items failing item location 7004 tcp/ip informational error this reference code is logged when the tcp/ip attribute “log protocol errors” is set, and the tcp/ip system lic “silently discards” an inbound datagram. “silent...
Page 287
Reference code description/action perform all actions before exchanging failing items failing item location 7204 uninterruptible power system reported a bypass active this reference code is for information only. The uninterruptible power system (ups) is reporting a bypass is active. 7205 battery low...
Page 288
Reference code description/action perform all actions before exchanging failing items failing item location 7777 hardware configuration change detected a hardware resource is missing. The resource reported in to the system on a previous ipl, but has not reported in on the current ipl. This could occ...
Page 289
Failing item description document description cblall cable unit part problem analysis; symbolic fru isolation ctlpncd system unit control panel card assembly problem analysis; symbolic fru isolation cvtcard system interconnect spd migration card problem analysis; symbolic fru isolation devterm termi...
Page 290
Failing item description document description sirgcfg configuration error problem analysis; symbolic fru isolation sirstat system interconnect cable, connection or interposer card problem analysis; symbolic fru isolation si_card system interconnect controller problem analysis; symbolic fru isolation...
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Chapter 3. Problem isolation procedures (pips), failing items, and symbolic fru isolation problem isolation procedures . . . . . . . . 279 bus, high-speed link (hsl) problem isolation procedures . . . . . . . . . . . . . 279 overview. . . . . . . . . . . . . 279 card position tables . . . . . . . . ...
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Sp-pip43 . . . . . . . . . . . . . 439 spcn pips . . . . . . . . . . . . . 443 overview. . . . . . . . . . . . . 443 spcn pip 10 . . . . . . . . . . . 444 spcn pip 20 . . . . . . . . . . . 444 spcn pip 21 . . . . . . . . . . . 445 tape unit problem isolation procedures . . . 445 overview. . . . . . ...
Page 293
Optldrv . . . . . . . . . . . . . 561 opuser . . . . . . . . . . . . . . 561 pcibus . . . . . . . . . . . . . . 562 pgdpart . . . . . . . . . . . . . 562 piocard . . . . . . . . . . . . . 564 plus . . . . . . . . . . . . . . . 566 ppcimin. . . . . . . . . . . . . . 566 ppcitwr . . . . . . . . . . . ...
Page 294
Read all safety notices before servicing the system. Observe all safety procedures when performing a procedure. Unless instructed otherwise, always power off the system before removing, exchanging, or installing a field-replaceable unit (fru). Attention : to prevent overheating problems, do not remo...
Page 295
Table 6. Src break down table (continued) src word control panel function panel function characters format description 7 13 9-16 bbbb ccbb bus, card, board direct select address (dsa). See “determining a part position and item from the direct select address”. If bbbb is greater than or equal to 0100...
Page 296
Table 7. Dsa break down table (continued) the dsa format is: bbbb ccbb (bb is not used) bbbb = bus number cc = card identifier bus number the bus type is: c = the multi-adapter bridge number c = the multi-adapter bridge function number 0105 hsl loop number 261 (decimal) n/a n/a 0106 hsl loop number ...
Page 297
Table 8. System unit card position table (continued) model number bus number in dsa multi-adapter bridge number in dsa multi-adapter bridge function number in dsa item dsa points to position label and pci data width f multi-adapter bridge mb1 7 0 service processor mb1 820 (all) other than 0001 1 0 p...
Page 298
Table 9. Model 830/sb2 – fc 9074 base i/o tower, model 840/sb3 – fc 9079 base i/o tower, fc 5074, 5079 i/o expansion towers, and fc 5078/0578 pci expansion unit card position table (continued) bus number multi-adapter bridge number in dsa multi-adapter bridge function number in dsa item dsa points t...
Page 299
Table 12. Loop number to nic port location labels for models 830/sb2 and 840/sb3 (continued) decimal loop number hexadecimal loop number system model hsl port labels on system unit or processor tower 259 0103 830 / sb2, 840 / sb3 ″d0″ and ″d1″ 260 0104 840 / sb3 ″e0″ and ″e1″ 261 0105 840 / sb3 ″f0″...
Page 300
B. Search the product activity log (pal) for the src that sent you here and perform the following steps in the pal for that src: 1) select the ″display″ option for the src. 2) select the ″additional information″ function. The dsa is word 7 of the src and the bus number is the 4-leftmost characters. ...
Page 301
Bus-pip10 you will perform bus-pip10 on an spd migrated tower. Go to “bus-pips for migrated towers”. This ends the procedure. Bus-pip11 you will perform bus-pip11 on an spd migrated tower. Go to “bus-pips for migrated towers”. This ends the procedure. Bus-pips for migrated towers the failure is in a...
Page 302
V select option ″display partition information″. V select option ″display allocated i/o resources″. V page down until you find the console iop for the partition that you are working with. V select function ″display logical address″. V record the bus, card and board logical address for the console’s ...
Page 303
V for model 830 systems the iop is in card location c01 of the fc 9074 base i/o tower in frame 1 of the system unit. To see where the iop is located in the system unit locate card position c01 in the table 41 on page 710 diagram. To determine the ccin and removal and installation procedure for the i...
Page 304
After you have corrected any problems with i/o towers and system units, or after you have re-configured the loop, return to this procedure at step 4 on page 289. You may also start at the beginning of the procedure. This ends the procedure. 7. Power on the i/o towers or system units on the loop that...
Page 305
18. Connect each of the cables to the other port (the one to which the other cable was originally attached). The following will now be true: v the cable originally connected to port 0 will now be connected to port 1. V the cable originally connected to port 1 will now be connected to port 0. Attenti...
Page 306
Attention: you must fully connect the cable and tighten the connector’s screws within 30 seconds of when the cable makes contact with the port. If you do not the link will fail and you must disconnect and reconnect again. If the connector screws are not tightened errors will occur on the link and it...
Page 307
33. Exchange the hsl cable currently connected to the port identified in column ’e’ in the row with an ’x’. Use symbolic fru “sirgcbl” on page 588. Exchange only the frame to frame (external) cable at this time. Label the new cable the same as the one you are replacing. Examine the loop using the ″d...
Page 308
V continue isolation of the problem under the direction of your next level of support. V your next level of support may direct you to continue with this problem isolation procedure by going to step 1 on page 298 of this procedure. This ends the procedure. 42. The failing item is one of three hsl i/o...
Page 309
C. Select the refresh function. D. Move to the ″display hsl information″ screen for the first failing resource. 53. For the first failing resource, did the failing port number change? No yes ↓ exchange the hsl i/o bridge in the frame of the first failing resource (see “siioadp” on page 585). Then go...
Page 310
V hsl i/o bridge on a model 830 (see “siioadp” on page 585). V network interface controller (nic) on a model 840 (see “sicntrl” on page 584). Then go to step 79 on page 298 of this procedure. 59. Is the first failing resource an i/o expansion tower? Yes no ↓ go to step 74 on page 297 of this procedu...
Page 311
↓ go to step 71 of this procedure. 69. Exchange the hsl cable (see “sirgcbl” on page 588). 70. Is the leading port status of the hsl link from the first failing resource ″failed″? Yes no ↓ the link is now functioning. Go to step 79 on page 298 of this procedure. 71. Exchange the network interface co...
Page 312
77. Is the leading port status of the hsl link from the first failing resource ″failed″? Yes no ↓ the link is now functioning. Go to step 79 of this procedure. 78. Exchange the hsl i/o bridge on the frame with the first failing resource using symbolic fru “siioadp” on page 585. 79. Use hsm to examin...
Page 313
↓ you have found the first ″failed″ link. You will be directed to find the other ″failed″ link. Go to step 14 of this procedure. 11. Select function ″follow leading port″. 12. Is the resource name the same name that you recorded for the nic in step 9 on page 298 of this procedure? No yes ↓ you have ...
Page 314
J. Select the ″associated packaging resources″ option for the hsl i/o bridge or network interface controller (nic) with the resource name that you recorded for the second failed resource. K. Record the frame id, card position, and port. Record this information for the second failing link in “appendi...
Page 315
27. Wait 1 minute to allow the changes to be detected by lic. 28. Determine if the link has become ″operational″ by repeating steps 2 through 15 of this procedure for a second time. There is no need to duplicate any information you have already recorded. Return to the procedure that sent you here, w...
Page 316
E. Select the associated packaging resources option for the hsl i/o adapter with the resource name that you recorded. F. Record the frame id, card position, and port. Record this information for the ″first″ failing link in “appendix g. Hsl link status diagnosis form” on page 967. G. Select the displ...
Page 317
Attention: you must fully connect the cable and tighten the connector’s screws within 30 seconds of when the cable makes contact with the port. Otherwise, the link will fail and you must disconnect and reconnect the cable again. If the connector screws are not tightened, errors will occur on the lin...
Page 318
13. The display that appears is showing the status of the hsl ports for the next i/o bridge resource on the loop. Go to step 9 on page 303 of this procedure. 14. Find the information for the failing hsl i/o bridge using the following steps: a. Record the resource name, card type-model, part number, ...
Page 319
A. Wait 1 minute. B. Select the cancel function. C. Select the refresh function. D. Select the display detail option for the failing resource. 26. Determine if the link has become ″operational″ by repeating steps 1 on page 303 through 14 on page 304 of this procedure for a second time. Note: return ...
Page 320
Bus pip hsl-06 bus pip hsl-06, use hsm to examine the hsl loop to determine if other systems are connected to the loop. 1. Sign on to sst or dst (if you have not already done so). 2. Select ″start a service tool″. 3. Select ″hardware service manager″. 4. Select ″logical hardware resources″. 5. Selec...
Page 321
Return to the ″packaging resources associated with a logical resource″ display. Then continue with step 10 of this procedure 10. Select the ″cancel″ function to return to the ″logical hardware associated with hsl loops ″ display. 11. Repeat step 9 for each hsl i/o bridge under the loop. When you hav...
Page 322
B. Move the cursor to the hsl i/o bridge resource and select the option ″display detail″. C. Examine the leading port and trailing port information. Search the display for the hsl port location label that you previously recorded prior to starting this procedure. If the hsl port location label that y...
Page 323
5. Select the ″logical hardware resources″ option. 6. Select the ″system bus resources″ option. 7. Page forward until you find the iop that you want to reset. For help in identifying the iop from the direct select address (dsa) in the src, see “breaking down the src” on page 280. 8. Verify that the ...
Page 324
Note: the card information on the hsm display is in decimal format. You must convert the decimal card information in to hexadecimal format to match the dsa format. Decimal format hexadecimal format 16 10 17 11 18 12 19 13 20 14 21 15 22 16 23 17 c. Repeat this step until you find the iop with the sa...
Page 325
28. Power on the ioa by pressing the power on domain function key. Reassign the ioa to the iop. Return to the hsl resources screen, showing the iop and associated resources. 29. Is there another ioa associated with the iop? No yes ↓ move the cursor to the next ioa assigned to the iop. Go to step 21 ...
Page 326
G. The iop with a failing ioa is in the card position that matches the multi-adapter bridge function number that you recorded in the dsa. In the ″iop″ or ″ioa″ column of “appendix h. Installed features in a pci bridge set form” on page 969 write the word ″dsa″ next to the iop that is identified in t...
Page 327
8. Power off the system or partition. 9. Install all of the ioas that you removed in step 6 on page 312 of this procedure. Be sure to install them in their original positions. 10. Power on the system or partition. Does the src or failure that sent you to this procedure occur? Yes no ↓ perform “bus p...
Page 328
This ends the procedure. 23. Follow the service procedures for the new src. Start with “starting point for all problems” on page 4. This ends the procedure. 24. The problem is the multi-adapter bridge. Power off the system or partition. 25. Determine which fru contains the multi-adapter bridge which...
Page 329
Use the ″service action log″ (sal) to check for other errors under the same multi-adapter bridge using the following steps: 1. Were you able to obtain a location for the piocard fru from the sal? No yes ↓ go to step 6 of this procedure. 2. Find the src in the sal and record the direct select address...
Page 330
3. On the start service tools sign on display, type in a user id with qsrv authority and password. 4. Select the ″start a service tool″ option. 5. Select the ″hardware service manager″ option. 6. Select the ″logical hardware resources″ option. 7. Select the ″system bus resources″ option. 8. Page for...
Page 331
Resource” on page 309. If bus pip iop-02 does not identify a failing i/o adapter then return here and continue with the next step in this procedure. 28. Exchange the i/o processor that you identified in step 27 on page 316 of this procedure. Power on the frame or tower. Does the same src that sent y...
Page 332
E. Using the card position table, record the ″pci bridge set″ card positions, and multi-adapter bridge function numbers in “appendix h. Installed features in a pci bridge set form” on page 969. F. Examine the ″pci bridge set″ in the frame and record the information in “appendix h. Installed features...
Page 333
↓ power off the system or partition. Repeat step 7 on page 318 for another one of the i/o processor cards that you removed. If you have reconnected all of the iops and the src or failure that sent you to this procedure does not occur, the problem is intermittent. This ends the procedure. 9. The i/o ...
Page 334
21. Exchange the card multi-adapter bridge’s fru at the card position that you determined for it. To determine the removal and installation procedure for the multi-adapter bridge’s fru, locate the fru’s card position in the ″fru locations and failing items ″ table for the frame type that you recorde...
Page 335
A. Sign on to sst or to dst if you have not already done so. B. Select ″start a service tool″. C. Select ″hardware service manager″. D. Select ″logical hardware resources″. E. Select ″system bus resources″. F. Search for the ″system bus″ resource identified in the bbbb field of the dsa by moving the...
Page 336
↓ one of the failing resources that you located is the problem. Return to the procedure that sent you here. This ends the procedure. 13. Use the system configuration listing and the “card position tables” on page 282 for the frame type that you recorded, to determine which card positions may have th...
Page 337
Yes no ↓ go to step 15 of this procedure. 16. Did you locate a resource with a ″system card″ value that matches the decimal cc value from step 14 of this procedure? Yes no ↓ you will not be able to locate the card using dst. Go to step 6 of this procedure to locate the card. 17. Record the frame id,...
Page 338
↓ verify that you have followed the power off, removal, installation and power on procedures correctly. When you are sure that you have followed the procedures correctly, then exchange the next fru in the list. If there are no more frus to exchange, then contact your next level of support. 4. Does t...
Page 339
Yes no ↓ you connected an i/o processor in the wrong card position. Use the system configuration list to compare the cards. When you have corrected the configuration, go to the start of “bus pip verify - ra” on page 323 to verify the bus repair. This ends the procedure. 11. Use the other b600 xxxx s...
Page 340
Danger to prevent a possible electrical shock during an electrical storm, do not connect or disconnect cables or station protectors for communications lines, display stations, printers, or telephones. (rsftd003) danger to prevent a possible electrical shock from touching two surfaces with different ...
Page 341
V serial/parallel port test. Does the ioa/iop test(s) complete successfully? No yes ↓ the ioa/iop is good. Do not replace the ioa/iop. Go to step 5 of this procedure. 4. The problem is in the ioa or iop. If a verify test identified a failing memory module, replace the memory module. On multiple card...
Page 342
Note: wrap plug part numbers can be found in “cables and miscellaneous” on page 879. Does the cable wrap test complete successfully? Yes no ↓ the problem is in the cable. Exchange the cable. This ends the procedure. 10. All the local hardware is good. This completes the local hardware verification. ...
Page 343
Note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943, before continuing with this procedure. Note: if the system has logical partitions, perform this procedure from the logical partition that reported the problem. 1. Perform an ip...
Page 344
6. Record the src on the problem summary form (see “appendix a. Problem summary form” on page 951). Is the src the same one that sent you to this procedure? Yes no ↓ go to “starting point for all problems” on page 4 to correct the problem. This ends the procedure. 7. Perform the following: a. Power ...
Page 345
12. Record the src on the problem summary form (see “appendix a. Problem summary form” on page 951). Is the src the same one that sent you to this procedure? No yes ↓ the last device you disconnected is not the failing item. A. Leave the device disconnected and go to step 7 of this procedure to cont...
Page 346
Intermittent problem isolation procedures introduction these intermittent problem isolation procedures instruct you to perform procedures to help you correct an intermittent problem. Use these procedures only if problem analysis steps or tables sent you here. Perform only the procedures that apply t...
Page 347
B. Set the voltage monitor to start recording at a voltage slightly higher than the normal incoming ac voltage. Does the system fail again with the same symptoms? Yes no ↓ this ends the procedure. 4. Look at the recording and see if the voltage monitor recorded any noise when the failure occurred. D...
Page 348
2. See chapter 9 in the iseries 400 technical information manual sy44-0008, and use it to check for any cable problems. 3. For more information, see the ibm 5250 information display systems — planning and site preparation guide, ga21-9337. This ends the procedure. Int-pip7 electromagnetic interferen...
Page 349
2. For each unit, check continuity from a conductive area on the frame to the ground pin on the plug. Do this at the end of the mainline ac power cable. The resistance must be 0.1 ohm or less. 3. Ground continuity must be present from each unit receptacle to an effective ground. Therefore, check the...
Page 350
V there is a separate ground wire for each unit. V the green (or green and yellow) ground wires are connected only to the ground bar. V the ground bar inside each power panel is connected to the frame of the panel. V the neutral wires are connected only to the neutral bar. V the ground bar and the n...
Page 351
Causing an electrical shock hazard. Use the procedures for checking receptacles in electrical safety for ibm service representatives, s229-8124. 2. When three-phase voltage is used to provide power to the iseries 400 system, correct balancing of the load on each phase is important. Each unit in the ...
Page 352
↓ contact the customer to have the voltage source returned to within the normal voltage range. 10. The remainder of this procedure is only for an iseries 400 system that is attached to a separately derived source. Some examples of separately derived sources are an uninterruptable power supply, a mot...
Page 353
Equipment such as air conditioners, copiers, and fax machines should not be attached to the same uninterruptable power supply, or motor generator that the system is attached. V the system unit console and the electronic customer support modem must get ac voltage from the same uninterruptable power s...
Page 354
Did any hardware problems occur at the same time that the performance problem occurred? No yes ↓ correct the hardware errors. This ends the procedure. 2. The performance problems are not related to hardware. 3. Perform the following: a. Ask the customer if they have asked software level one support ...
Page 355
3. Perform the following: a. Power off the system (see “powering on and powering off the system and logical partitions” on page 922). B. Power on the system in manual mode. C. Wait for the system to complete the ipl to dedicated service tool (dst) (the control panel srcs go beyond c6xx 4103). Is a d...
Page 356
On and powering off the system and logical partitions” on page 922) before removing, exchanging, or installing a field-replaceable unit (fru). Danger to prevent a possible electrical shock from touching two surfaces with different electrical grounds, use one hand, when possible, to connect or discon...
Page 357
5. Use the “licensed internal code log” service function under dst/sst to copy the lic log entries to removable media for the day that the problem occurred. 6. Copy the system configuration list (see “hardware service manager, printing the system configuration list” in the iseries service functions ...
Page 358
Yes no ↓ provide the dumps to ibm service support. This ends the procedure. 22. Use the new src and go to “chapter 2. Unit reference codes” on page 59. This ends the procedure. Lic-pip3 note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on ...
Page 359
↓ ask your next level of support for assistance and report the problem. This ends the procedure. 6. Copy the main storage dump to removable media (see “copying a main storage dump” in the iseries service functions information). 7. Report a licensed internal code problem to your next level of support...
Page 360
The system detected a problem while communicating with a specific i/o processor. The problem could be caused by licensed internal code, the i/o processor card, or by bus hardware. Read the “overview” on page 341 before continuing with this procedure. 1. Did a previous procedure have you power off th...
Page 361
C. Go to “lic-pip 11” on page 350. This ends the procedure. 7. Does the src that sent you to this procedure appear on the console or on the alternative console? No yes ↓ go to step 9 of this procedure. 8. Does the ipl complete successfully to the ipl or install the system display? Yes no ↓ a differe...
Page 362
Cc card direct select address bb board address 14. Use the bbbbccbb information and refer to “locations and addresses” on page 705 to determine the failing iop and its location. 15. Go to “bus-pip5” on page 285 to isolate an i/o adapter problem on the iop you just identified. If that procedure fails...
Page 363
21. The ipl or install the system display is on the console. Check for the src in the service action log (see “using the service action log” on page 9). Did you find the same src that sent you to this procedure? Yes no ↓ go to “bus pip verify - ra” on page 323. This ends the procedure. 22. Perform t...
Page 364
“chapter 2. Unit reference codes” on page 59). If the procedure for the new src sends you back to this procedure, go to step 5. This ends the procedure. 4. Select the perform an ipl option on the ipl or install the system display to complete the ipl. Is the problem intermittent? Yes no ↓ this ends t...
Page 365
↓ go to step 1 for cause code 0002. 3. Select option 5 on the missing disk configuration display. Select the display detailed report option and follow the instructions to: a. Select the work with disk units option. B. Select the work with disk unit recovery option. C. Select the recover configuratio...
Page 366
A. The msiop address (msiop direct select address) to use is characters 1-8 of the bottom 16 character line of function 12 (word 4). B. Verify the following and correct if necessary before continuing with step 11 of this procedure: v all cable connections are made correctly and are tight. V all stor...
Page 367
11. Select manual mode and perform an ipl to dst (see “dedicated service tools (dst)” in the iseries service functions information). Does the disk configuration error report or the disk configuration warning report display appear? Yes no ↓ the ipl completed successfully. This ends the procedure. 12....
Page 368
Does the assign missing load source disk display appear? No yes ↓ press the enter key to assign the missing load-source disk unit. This ends the procedure. 20. Does the following message appear in the list? V load source failure yes no ↓ the ipl completed successfully. This ends the procedure. 21. S...
Page 369
Of failure. If the failing item list contains fi codes, see “failing items” on page 479 to help determine parts and locations. This ends the procedure. 28. Use hardware service manager to display logical resources connected to the msiop (see hardware service manager in the iseries service functions ...
Page 370
0006: there are new devices attached to the system that do not have licensed internal code installed. Ask your next level of support for assistance. This ends the procedure. 0007: some of the configured disk units have device parity protection disabled when the system expected device parity protecti...
Page 371
4. Select the analyze log option on the product activity log display. 5. On the select subsystem data display, select the option to view all logs. Note: you can change the from: and to: dates and times from the 24 hour default if the time that the customer reported having the problem was more than 2...
Page 372
4. Follow the on-line instructions. This ends the procedure. 0010: the disk configuration has changed. The operating system must be installed again and all customer data must be restored. Select manual mode on the control panel (see iseries service functions). Perform an ipl to reinstall the operati...
Page 373
Ensure that the load-source disk unit is in device location 1. This ends the procedure. 0019: one or more disk units were formatted incorrectly. The system will continue to operate normally. However, it will not operate at optimum performance. To repair the problem, perform the following: 1. Record ...
Page 374
No yes ↓ go to “recover remote load source” on page 917. 5. Move the load-source disk unit to the load-source msiop. This ends the procedure. 001c: the disk units that are needed to update the system configuration are missing. Perform an ipl by doing the following: 1. Select manual mode on the contr...
Page 375
3. Select option 5 on the incorrect licensed internal code install message line. When the display incorrect licensed internal code install display appears on the console, press the enter key. If the load-source disk unit in position 1 of the system unit does not contain the correct level of licensed...
Page 376
6. Use the defaults on the select analysis report options display by pressing the enter key. 7. Search the entries on the log analysis report display for system reference codes associated with the missing disk units. 8. Go to “chapter 2. Unit reference codes” on page 59 and use the src information t...
Page 377
Ask your next level of support for assistance. Characters 13-16 of the top 16 character line of function 12 (4 rightmost characters of word 3) contain information regarding the install error. For more information about the install error, see the “lic install debug information” chapter in the iseries...
Page 378
H. Select the function key for additional details. I. The 4 leftmost characters of word 3 is the cause code to be used in this procedure. 3. If the cause code is: 0002: disk units are missing from the iasp disk configuration. 1. Have you installed a new disk enclosure in a disk unit and not restored...
Page 379
Are there any entries in the service action log other than b6xx 5094 for the missing disk units or the ioa or iop that is controlling them? No yes ↓ use the information in the service action log to solve the problem. See “using the service action log” on page 9. This ends the procedure. 6. Did you e...
Page 380
13. Exchange the ioa. Use the iop direct select address and the first character of the unit address from step 2 on page 364 to find the location. See “locations and addresses” on page 705. If exchanging the ioa does not correct the problem, exchange the iop. Use the iop direct select address from st...
Page 381
This ends the procedure. 000a: there is a problem with a disk unit subsystem. As a result, there are missing disk units in the system. Use the service action log to find system reference codes associated with the missing disk units by changing the from: date and time on the select timeframe display ...
Page 382
The system is using the iasp configuration source disk unit that does not have the current level of data. Work with the customer to recover the configuration. Use a workstation with operations navigator installed to select the disk pool with the problem, and then select the recover configuration opt...
Page 383
If the disk unit that stopped communicating with the system has mirrored protection active, normal operation of the system stops for 1 to 2 minutes. Then the system suspends mirrored protection for the disk unit that stopped communicating and continues normal operation. See “disk service support” on...
Page 384
V characters 1-8 of the bottom 16 character line of function 13 (word 8) may contain the disk unit serial number. Note: for 2105 and 9337 disk units, characters 4-8 of the bottom 16 character line of function 13 (5 rightmost characters of word 8) contain the disk unit serial number. 8. Is the disk u...
Page 385
Yes no ↓ using the information from step 12, find the table for the indicated disk unit type in “chapter 2. Unit reference codes” on page 59. Perform problem analysis for the disk unit reference code. This ends the procedure. 15. Find the table for the indicated disk unit type in “chapter 2. Unit re...
Page 386
This ends the procedure. 21. Are characters 9-16 of the top 16 character line of function 12 (word 3) equal to 0002000d? Yes no ↓ use the information in characters 9-16 of the bottom 16 character line of function 13 (word 9) and go to “chapter 2. Unit reference codes” on page 59. Use the information...
Page 387
↓ use the service information for the specific disk unit to analyze the status of the failing unit. This ends the procedure. 26. Set the power switch on the failing 9337 disk unit to the off position, then to the on position. After 4 minutes, does the 9337 data display contain the value *xxx? Yes no...
Page 388
Yes no ↓ go to step 34 of this procedure. 33. Intermittent equipment checks may have caused this problem. Display the system product activity log and look for entries that contain unit reference codes or iop reference codes that may need action. You can read a unit reference code history from the di...
Page 389
Primary partition steps secondary partition steps a. Select manual mode on the control panel. B. Select function 25 and press enter. C. Select function 26 and press enter. D. Select function 67 and press enter to reset the iop. E. Select function 25 and press enter to disable the service functions o...
Page 390
Logical partition (lpar) problem isolation procedures lpar-pip01 this procedure identifies some logical partition (lpar) configuration conditions and their associated corrective actions. 1. Is there only one b6005311 error logged, and is it against the load source device for the partition, in either...
Page 391
7. Use the ″accept load source disk unit″ option to accept the new load source into the current partition. A. Go to sst/dst in the current partition and select option ″work with system partitions ″. B. From the ″work with system partitions″ screen select option ″recover configuration data ″. C. From...
Page 392
C. From the ″recover configuration data″ screen select option ″accept load source disk unit ″. This ends the procedure. 14. The reporting partition is a secondary partition. Since the last ipl of the reporting partition, have one of the following occurred: v has the primary partition time/date been ...
Page 393
D. Select each unit in the list which is new to the system. Press enter. E. Continue the system ipl. This ends the procedure. 18. None of the resources that are associated with the b600 5311 srcs are disk units that were added to the partition, since the last ipl of the partition. Has a scratch inst...
Page 394
↓ this ends the procedure. 25. Use the ″recover primary partition configuration data″ option to retrieve the lpar configuration data from other devices in the system. A. Go to sst/dst in the primary partition and select the ″work with system partitions ″ option . B. From the ″work with system partit...
Page 395
On and powering off the system and logical partitions” on page 922) before removing, exchanging, or installing a field-replaceable unit (fru). Danger to prevent a possible electrical shock from touching two surfaces with different electrical grounds, use one hand, when possible, to connect or discon...
Page 397
K. Click the settings tab. L. Click the ascii setup button. M. Select the following options so they have a check mark in the preceding box: v send line ends with line feeds v echo typed characters locally v append line feeds to incoming line ends v wrap lines that exceed terminal width n. Click ok. ...
Page 398
Note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943 before continuing with this procedure. If the system has logical partitions, perform this procedure from the logical partition that reported the problem. Ensure the remote contr...
Page 399
Operations console-pip3 this problem isolation procedure will isolate an operations console bringup failure when the src on the panel is a6xx5008 or b6xx5008 only. This pip works with cable-connected and lan configurations only. It is not valid for dial connected configurations. Note: determine if t...
Page 400
↓ operations console failed to make a connection because the port is already being used. Word 18 contains the card position. Disconnect the active communications session and try using the resource again. This ends the procedure. 8. Report the problem to you next level of support. This ends the proce...
Page 401
Power pips overview this section contains the procedures necessary to isolate a failure in the system power. Unless instructed otherwise, always power off the system or expansion tower where the fru is located, (see “powering on and powering off the system and logical partitions” on page 922) before...
Page 402
Note: if the system has logical partitions, perform this procedure only from the primary partition’s console and the system control panel. 1. Ensure that the battery power unit is installed and that there was no system power loss for the last 8 hours by checking the message log for cpf1816. Note: if...
Page 403
Power pip6 a power supply is reporting a load fault. Read the “overview” on page 387 before continuing with this procedure. Note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943 before continuing with this procedure. If the system ...
Page 404
↓ exchange the power supply p02 that you reconnected in this step. This ends the procedure. 4. Exchange power supply p03. This ends the procedure. 5. Perform the following: a. Power off the frame that you are working on. (frames with 5078/0578 attached – trace and remove the lower frame power supply...
Page 405
B. Power on the system or frame that you are working on. (frames with fc 5078/0578 attached – reconnect the lower frame power supply ac jumper cables at the ac input/battery charger, or at the ac modules on dual line cord frames.) does a power reference code occur? Yes no ↓ replace the dasd backplan...
Page 406
↓ exchange the last card that you disconnected in this step (see “chapter 4. Removal and installation procedures” on page 617). 15. Have you disconnected all the cards? Yes no ↓ repeat step 14 on page 391 of this procedure. 16. Perform the following: a. Power off the frame that you are working on. (...
Page 407
Procedure. If the system has logical partitions, perform this procedure only from the primary partition’s console and the system control panel. 1. Perform the following: a. Power off the system or frame that you are working on. See “powering on and powering off the system and logical partitions” on ...
Page 408
Yes no ↓ the amd that you removed in this step is the failing item. This ends the procedure. 7. Have you removed all of the amds one at a time? No yes ↓ install all the amds and continue with step 9 of this procedure. 8. Perform the following: a. Power off the system. B. Install the amd that was rem...
Page 409
A. Power off the frame that you are working on by removing the line cords at the power supply. See “expansion tower and spcn controlled expansion unit power procedure” on page 926. B. Remove and label all cards installed in the pci backplane area. C. Power on the frame. Does a power reference code o...
Page 410
This ends the procedure. 5. Perform the following: a. Power off the frame that you are working on. B. Remove power supply p02. Remove the new b02 assembly. Replace it with the original b02 assembly. Install power supply p2. C. Remove power supply p01. Remove the b01 assembly. Replace it with a new b...
Page 411
Danger dangerous voltage being measured. (rsftd005) note: if a ups is installed, verify that the ups is powered on before proceeding. 1. Are the mainline ac power cables from the ac modules to the customer’s ac power outlet connected and seated correctly at both ends? Yes no ↓ perform the following:...
Page 412
↓ go to step 10. 9. Perform the following a. See “chapter 5. Locations, addresses, and part listings” on page 705 to determine the location of ac module a01. B. Trace the ac input line cord that connects to ac module a01. Attention: do not disconnect the other system line cord when powered on. C. Go...
Page 413
16. Is the src 1xxx-1510 or 1910? Yes no ↓ go to step 18. 17. Perform the following: a. See “chapter 5. Locations, addresses, and part listings” on page 705 to determine the location of ac module a01. B. Trace the ac input line cord that connects to ac module a01. Attention: do not disconnect the ot...
Page 414
Is the dc voltage from 200 v ac to 240 v ac for each power jumper cable? Yes no ↓ exchange the power jumper cable. This ends the procedure. 24. Exchange power supply – part pwrsply. This ends the procedure. Storage device i/o processor (sdiop) problem isolation procedures overview this section conta...
Page 415
Sdiop-pip1 introduction: this procedure performs an ipl to dedicated service tool (dst) to determine if the same reference code occurs. If a new reference code occurs, more analysis may be possible with the new reference code. If the same reference code occurs, you are instructed to exchange the fai...
Page 416
7. Does the disk configuration error report display or the disk configuration warning report display appear on the console? No yes ↓ select option 5, then press f11, then press the enter key to display the details. If all of the reference codes are 0000, go to “lic-pip 11” on page 350 and use cause ...
Page 417
↓ use the new src or reference code to correct the problem (see “chapter 2. Unit reference codes” on page 59). This ends the procedure. 12. Perform the following: a. Power off the system or expansion tower (see “powering on and powering off the system and logical partitions” on page 922). B. Exchang...
Page 418
↓ the last fru you exchanged is not the failing fru. Go to step 12 of this procedure to continue fru isolation. 17. Is the src b100 4504 or b100 4505 and have you exchanged disk unit 1 in the system unit, or are all the reference codes on the console 0000? Yes no ↓ use the new src or reference code ...
Page 419
V display load-source failure yes no ↓ go to step 6 of this procedure. 4. On some of the displays that are listed in step 3 of this procedure, you must press f11 to display reference codes. Are all of the reference codes 0000? No yes ↓ go to “lic-pip 11” on page 350 and use cause code 0002. This end...
Page 420
↓ go to step 15 of this procedure. 10. Does the display unknown mirrored load-source status display appear on the console? Yes no ↓ go to step 13 of this procedure. 11. Is the reference code the same one that sent you to this procedure? No yes ↓ go to step 17 of this procedure. 12. Either a new refe...
Page 421
Install the original i/o card by doing the following: a. Power off the system or the expansion tower (see “powering on and powering off the system and logical partitions” on page 922). B. Remove the i/o card you installed in step 8 of this procedure and install the original i/o card. Note: do not po...
Page 422
4. Go to step 6 of this procedure and use the reference code that is not 0000. 5. Look at the product activity log (see “product activity log” in the iseries service functions information). Is a reference code logged as a result of this ipl? Yes no ↓ you cannot continue isolating the problem. Use th...
Page 423
V display load-source failure note: on the disk configuration error report display, the characters under type are the same as the 4 leftmost characters of word 1. The characters under reference code are the same as the 4 rightmost characters of word 1. No yes ↓ go to step 14 of this procedure. 11. L...
Page 424
No yes ↓ go to step 19 of this procedure. 18. Does one of the following displays appear on the console, and are all reference codes 0000? V disk configuration error report v disk configuration warning report v display unknown mirrored load-source status v display load-source failure note: on the dis...
Page 425
No yes ↓ exchange the frus in the failing item list for the reference code that sent you to this procedure. 2. Perform an ipl to dst (see “dedicated service tools (dst)” in the iseries service functions information). Does an src appear on the control panel? No yes ↓ go to step 6 of this procedure. 3...
Page 426
Display appears on the console, the device urc is displayed under reference code. This is on the same line as the missing device. (see “system reference code (src) record” in the iseries service functions information). Is the device unit reference code 3020, 3021, or 3022? Yes no ↓ go to step 9 of t...
Page 427
A. Exchange the device. B. Perform an ipl to dst (see “dedicated service tools (dst)” in the iseries service functions information). Does this correct the problem? No yes ↓ this ends the procedure. 11. Ask your next level of support for assistance. This ends the procedure. 12. Perform the following:...
Page 428
If all of the reference codes are 0000, go to “lic-pip 11” on page 350 and use cause code 0002. If any of the reference codes are not 0000, go to step 5 of this procedure and use the reference code that is not 0000. Note: use the characters in the type column to find the correct reference code table...
Page 429
Find the device unit address from the src. Use this information to find the physical location of the device. Record the type and model numbers to determine if the addressed i/o card supports this device. Is the device given support on your system? Yes no ↓ go to step 11 of this procedure. 9. Perform...
Page 430
↓ use the other i/o card or device srcs to correct the problem (see “chapter 2. Unit reference codes” on page 59) this ends the procedure. 2. Has the i/o card, or have the devices been repaired or reconfigured recently? Yes no ↓ note any other errors that occurred at about the same time for the same...
Page 431
5. The correct cache adapter card must be installed in the i/o card. Find the cache adapter card that was removed from the i/o card. Did you find the correct cache adapter card? Yes no ↓ go to step 7 of this procedure. 6. Perform the following: a. Power off the system (see “powering on and powering ...
Page 432
You were sent to this procedure from urc 9020 or 9021. 1. Go to sst or dst to determine if any other srcs have occurred at about the same time as this error. If you cannot perform a type a or b ipl, perform a type d ipl from removable media. Have any other i/o card or device srcs occurred at about t...
Page 433
If you want to continue with this repair option, go to step 10 of this procedure. 6. Perform the following: a. Install the missing devices in the correct locations in the system (see “chapter 4. Removal and installation procedures” on page 617). B. Power on the system (see “powering on and powering ...
Page 434
B. Select the work with disk units option. Did you get to dst with a type d ipl? Yes no ↓ 1) select the work with disk unit recovery option. 2) select the disk unit problem recovery procedures option. 3) select the disk units on the display you identified in step 4 of this procedure. Then continue w...
Page 435
C. Select the display disk configuration option. D. Select the display disk configuration status option. E. On the display disk configuration status display, look for the devices attached to the i/o card that is identified in step 1 of this procedure. F. Find the device that has a status of “dpy/unk...
Page 436
Note: your next level of support may require the error information you recorded in the previous step. This ends the procedure. Sdiop-pip23 introduction: note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943, before continuing with ...
Page 437
C. Select the ipl type and mode that are used by the customer (see iseries service functions). D. Start an ipl by powering on the system. Does the ipl complete successfully? Yes no ↓ this is a new problem. Go to “starting point for all problems” on page 4. This ends the procedure. 6. The repair acti...
Page 438
V the disk unit locations that are identified by the unit addresses. Have you determined the location of the i/o card and disk units with the problem? Yes no ↓ ask your next level of support for assistance. This ends the procedure. 10. There are three possible ways to correct the problem: v physical...
Page 439
3) select the disk units on the display that you identified in step 8 of this procedure. Then continue with the next step of this procedure. C. Select the initialize and format disk unit option. D. Follow the online instructions to format and initialize the disk units. E. Perform an ipl from disk. F...
Page 440
This ends the procedure. 3. Display the product activity log entry that is associated with this src by performing one of the following: v if you can enter a command at the console, select system service tools (sst) (see “system service tools (sst)” in the iseries service functions information). Sele...
Page 441
Note: for information on i/o card modes, see “storage i/o card modes and jumpers” on page 934. Yes no ↓ either change the i/o card mode or remove the devices from the i/o card (see “start disk service here” on page 894). Note: you can remove disk units with out installing other disk units and the sy...
Page 442
1. Have any other i/o card or device srcs occurred at about the same time as this error? No yes ↓ use the other i/o card or device srcs to correct the problem (see “chapter 2. Unit reference codes” on page 59). This ends the procedure. 2. Has the i/o card, or have the devices been repaired or reconf...
Page 443
↓ ask your next level of support for assistance. This ends the procedure. 5. Have one or more devices been moved to this i/o card from another i/o card? Yes no ↓ ask your next level of support for assistance. This ends the procedure. 6. Do you want to continue using these devices with this i/o card?...
Page 444
V the cache card of the i/o card was not cleared before it was shipped as a mes to the customer. In addition, the service representative moved devices from the i/o card to a different i/o card before performing a system ipl. V the cache card of the i/o card was not cleared before it was shipped to t...
Page 445
Customer number, and the device types and their serial numbers. These were found in step 1 of this procedure. Then inform your next level of support. Then, go to step 6 of this procedure to clear the cache card and correct the urc 9051 problem. 4. You should install both the i/o card, and the cache ...
Page 446
Either cache data exists for a device that has been modified, or the cache card failed during system operation and became operational at the next system ipl. 1. Has a device currently under this storage i/o adapter been moved from a different i/o card? No yes ↓ attention : customer data may be lost....
Page 447
– cc = hexadecimal offset 51. – bb = hexadecimal offset 4f. The unit address of the i/o card is hexadecimal offset 18c through 18f. See “locations and addresses” on page 705 for location information. If there is no ioa with a matching dsa and unit address, the iop and ioa are one card. Use the iop w...
Page 448
Note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943, before continuing with this procedure. Note: if the system has logical partitions, perform this procedure from the logical partition that reported the problem. This procedure c...
Page 449
Sdiop-pip31 note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943, before continuing with this procedure. Note: if the system has logical partitions, perform this procedure from the logical partition that reported the problem. Intr...
Page 450
No yes ↓ this ends the procedure. 9. Has the system been powered off for several days? Yes no ↓ ask your next level of support for assistance. This ends the procedure. 10. The cache battery pack may be depleted. Do not replace the i/o adapter or the cache battery pack. Reclaim the cache storage (see...
Page 451
6. Perform the following: a. Power off the system (see “powering on and powering off the system and logical partitions” on page 922). B. Restore all i/o cards to their original position. C. Select the ipl type and mode that are used by the customer (see iseries service functions). D. Power on the sy...
Page 452
Danger to prevent a possible electrical shock from touching two surfaces with different electrical grounds, use one hand, when possible, to connect or disconnect signal cables. (rsftd004) danger to prevent a possible electrical shock during an electrical storm, do not connect or disconnect cables or...
Page 453
C. If you were unable to resolve the problem by reloading the service processor code, then follow the service actions for the src you recorded in the previous step. 3. The system has now ipled past the original error, but to prevent the error from occurring again a successful ipl to dst must be comp...
Page 454
Value for eeee and description: recommended service action: 2108: ipl command time out. If the src data word 16 in control panel function 13 is 00001024, then: the load source iop failed to respond to a unit reset command in the given time. The dsa of the load source iop is in src data word 17, in c...
Page 455
Value for eeee and description: recommended service action: 2109: load source interface error. If the src data word 16 in control panel function 13 is 00001020, then: the load source iop encountered an error and built an error log entry, but the service processor was unable to retrieve the error dat...
Page 456
Value for eeee and description: recommended service action: 210e: load source internal error. If the src data word 16 in control panel function 13 is 00001070, then: the service processor encountered an error while communicating with the load source iop. The dsa of the load source iop is in src data...
Page 457
Value for eeee and description: recommended service action: 35ae: load source device not found during main storage dump. The service processor is directed to use the load source device during main storage dump, but no load source is found at the device address being used, or the device is not access...
Page 458
Danger to prevent power from switching on automatically during service procedures, select manual or secure mode on the system unit control panel or disconnect the cables that connect to j15 and j16 on the frame being serviced. (rsftd211) spcn pip 10 introduction: a power reference code requiring pro...
Page 459
A. Control panel. (ctlpnl) b. Tower card. (twrcard) c. Control panel cable. This ends the procedure. Spcn pip 21 this procedure verifies that the remote control panel is operating correctly. Note: determine if the system has logical partitions. Go to “determining if the system has logical partitions...
Page 460
You should interpret the term tape unit to mean the tape drive you are working on. However, this document uses the terms tape drive and enclosure to indicate a more specific meaning. Read all safety procedures before servicing the system. Observe all safety procedures when performing a procedure. Un...
Page 461
2. Is the tape unit powered on? Yes no ↓ go to step 10 of this procedure. 3. Press the unload switch on the front of the tape unit. Is a data cartridge or a tape reel present? Yes no ↓ go to step 5 of this procedure. 4. Attempt to remove the data cartridge or tape reel from the tape unit. Can you re...
Page 462
Note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943, before continuing with this procedure. Table 15. Power off and power on positions of tape unit power switches operation power switch type toggle push in/out power off down out ...
Page 463
Read the “overview” on page 445 before continuing with this procedure. 1. Press the unload switch on the front of the 8mm tape drive. Is a data cartridge present? Yes no ↓ go to step 3 of this procedure. 2. Attempt to remove the data cartridge. Can you remove the data cartridge? Yes no ↓ the tape dr...
Page 464
To start the read self-test and hardware self-test, insert the diagnostic cartridge (part 46g2660) into the tape drive. The following conditions indicate that the read self-test ended successfully: v the read-write light stops blinking. V the diagnostic cartridge ejects automatically. V the three st...
Page 465
↓ when the hardware self-test does not end successfully, the following conditions occur: v the three status lights do not go off. V the ready and read-write lights go off. V the disturbance light blinks approximately once per second. Possible failing parts are: v if the 8mm tape drive is a type 6390...
Page 466
V the failing item column of the tape unit reference code table v tape unit service guide note: sometimes, the system is available but not performing an alternate ipl (type d ipl). In this instance, any hardware failure of the tape unit i/o processor or any device attached to it is not critical. Wit...
Page 467
9. Perform an alternate ipl by doing the following: a. Power off the system. B. Select ipl type d in manual mode. C. Power on the system. 10. The ipl may take one or more hours to complete. Does an unexpected src appear on the control panel, and is the system attention light on? No yes ↓ go to step ...
Page 468
Note: if the system has logical partitions, perform this procedure from the logical partition that reported the problem. Use this procedure to reset an iop and its attached tape units. Note: if disk units are attached to an iop, you must power off the system, then power it on to reset the iop. 1. Is...
Page 469
A. Enter wrkcfgsts *dev *tap astlvl(*intermed) (the work with configuration status command) on the command line. B. You must complete all parts of this step before you press the enter key. Note: if the device is not varied off, select the vary off option before continuing. C. Select the vary on opti...
Page 470
No yes ↓ the reset option is not available. Go to step 12 of this procedure. 10. Does the i/o processor give support to only one tape unit? No yes ↓ perform the following: a. Select the work with configuration description option and press the enter key. B. Select the work with status option and pres...
Page 471
You can perform an i/o processor (iop) reset by performing an ipl of the i/o processor. All devices that are attached to the iop will reset. The following steps describe how to load an iop, how to configure a tape drive, how to vary on tape devices, and how to make tape devices available. 13. Is the...
Page 472
(the change system value command) on the command line. Note: qautocfg resets to its initial value in step 23 of this procedure, c. Continue with the next step of this procedure. 18. Perform the following: a. Enter strsst (the start sst command) on the command line. B. On the start service tools sign...
Page 473
↓ the iop did not detect the tape unit. Ensure that the tape unit is powered on and that the signal cables are connected correctly. If you find and correct a power problem or a signal cable problem, return to step 18 of this procedure. The tape unit may be failing. Go to the tape unit service inform...
Page 474
This ends the procedure. 2. Is the alternate installation device ready? Yes no ↓ make the alternate installation device ready and retry the alternate installation. This ends the procedure. 3. Is there installation media in the alternate installation device? Yes no ↓ load the correct media and retry ...
Page 475
Does the power-on self-test complete successfully? No yes ↓ retry the alternate installation. This ends the procedure. 10. Go to the service information for the specific alternate installation device to correct the problem. Then retry the alternate installation. This ends the procedure. 11. Was a de...
Page 476
If a cleaning cartridge is inserted while the tape unit is in diagnostic mode, drive cleaning will occur and the tape unit will then return to normal operating mode. Return to step 1 to reenter diagnostic mode. 5. At any time, self-testing can be stopped by pressing the eject button. After the curre...
Page 477
Tape device ready conditions introduction: note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943, before continuing with this procedure. All the conditions that are listed for the device must be correct for the device to be ready. ...
Page 478
Table 16. Tape device ready conditions (continued) storage device ready description action 7208 v power switch is on (pressed). V power light is on. V data cartridge is inserted. V ready light is on. V system external signal cable is connected to the type 2621 i/o processor and to the 7208 tape driv...
Page 479
Danger to prevent a possible electrical shock during an electrical storm, do not connect or disconnect cables or station protectors for communications lines, display stations, printers, or telephones. (rsftd003) danger to prevent a possible electrical shock, do not use the port tester during electri...
Page 480
Note: a personal computer (used as a console) that is attached to the system by using a console cable feature is known as a workstation adapter console. The cable (part number 46g0450, 46g0479, or 44h7504) connects the serial port on the personal computer to a communications i/o adapter on the syste...
Page 481
A. Power on the system in manual mode (see ″selecting ipl type, mode, and speed ″ in iseries service functions). B. Wait for a display to appear on the console or a reference code to appear on the control panel. Does a display appear on the console? No yes ↓ if you disconnected any devices after the...
Page 482
E. If no reference code appears, repeat steps a through d of this step until you have checked all devices disconnected previously. Continue to perform the initial program load (ipl). This ends the procedure. 8. Ensure that the following conditions are met: v the workstation addresses of all workstat...
Page 483
V exchange the following parts one at a time until you determine the failing item: a. Console b. Alternative console c. Cables d. Workstation ioa for the console e. The multi-adapter bridge (see “ma_brdg” on page 554.) this ends the procedure. 14. The console, cables, or the workstation iop card is ...
Page 484
B. Push and hold the test button until all lights go on. The yellow lights should go on immediately, and the green light should go on approximately 5 seconds later. The port tester is ready for use if all lights go on. V leave the system power on. 19. Find the input cable to the failing console or p...
Page 485
This ends the procedure. 24. The cable network is bad. The wires in the cable between the console and the twinaxial workstation attachment are reversed. Go to step 30 of this procedure. 25. Perform the following: a. Find the twinaxial workstation attachment to which the failing console is attached. ...
Page 486
V if the ibm cable system is being used to attach the workstation, see the following information: – ibm cabling system planning and installation guide, ga27-3361 – using the ibm cabling system with communication products, ga27-3620 – ibm cabling system problem determination guide for twinaxial appli...
Page 487
The workstation adapter detected a problem while communicating with the workstation that is used as the primary console. Note: if you are using a pc, you must install an emulation program. Read all safety procedures before servicing the system. Observe all safety procedures when performing a procedu...
Page 488
Note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943, before continuing with this procedure. Note: if the system has logical partitions, perform this procedure from the logical partition that reported the problem. Read the “overvi...
Page 489
B. Use the selection switch on the control panel to display function 21 (make dst available). Press enter on the control panel. C. Wait for a display to appear on the console or for a reference code to appear on the control panel. Does a display appear on the console? No yes ↓ the problem is in a ca...
Page 490
Note: if a printer connected to this assembly is not working correctly, it may look like the display is bad. Perform a self-test on the printer to ensure that it prints correctly (see the printer service information). If you still have not corrected the problem, ask your next level of support for as...
Page 491
Danger to prevent a possible electrical shock during an electrical storm, do not connect or disconnect cables or station protectors for communications lines, display stations, printers, or telephones. (rsftd003) danger to prevent a possible electrical shock from touching two surfaces with different ...
Page 492
Notes: a. Card information: – hardware that is associated with 6a59 feature is the type 2745 card. B. Cable information: – the cable attaches directly to the ioa. Did you find a problem with any of the conditions listed above? No yes ↓ correct the problem. Then perform an ipl of the system. This end...
Page 493
6. This is a new problem. Use the new reference code to correct the problem (see “chapter 2. Unit reference codes” on page 59) or ask your next level of support for assistance. This ends the procedure. Failing items this table is used to find field replaceable unit (fru) part numbers identified by a...
Page 494
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00070 fi00070 indicates that a storage device attached to the ipl device iop is the failing item. Determine the ipl device that is failing b...
Page 495
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00096 fi00096 indicates that the iop attached to the load-source device is the failing item. Note: determine if the system has logical parti...
Page 496
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00130 fi00130 indicates that the licensed internal code for one of the iops or ioas is the failing item. Determine the iop or ioa type and l...
Page 497
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00203 fi00203 indicates that the remote spd optical bus receiver card in the expansion tower is the failing item. Use the receiver card type...
Page 498
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00240 fi00240 indicates that an spcn node is the failing item. The system cannot identify the type of node. Determine the failing node and e...
Page 499
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00301 fi00301 indicates that the magnetic storage i/o processor (msiop) or the combined function i/o processor (cfiop) is the failing item. ...
Page 500
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00602 fi00602 indicates that the cable between the workstation attachment and the device is the failing item. Fi00603 fi00603 indicates that...
Page 501
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00702 fi00702 indicates that the local cable for the automatic call unit is the failing item. Check the automatic call unit interface cable ...
Page 502
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00723 fi00723 indicates that the communications two-port adapter cable for the communications ioa card is the failing item. Exchange the com...
Page 503
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00841 fi00841 indicates that the terminating plug for the attached device is the failing item. V for tape devices—see fi00880 fi00842 fi0084...
Page 504
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00871 fi00871 indicates that the attached tape device is the failing item. V 358x – external ultrium drive; refer to the device maintenance ...
Page 505
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00871 cont’d v 9348 – external 1/2 inch reel tape unit. Is one of the following status codes displayed anywhere on the 9348 control panel? (...
Page 506
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi00882 fi00882 indicates that the addressed unit is the failing item. Determine the address and type of the failing unit (see “system referen...
Page 507
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi01105 fi01105 indicates that the addressed storage device is the failing item. Perform the following: 1. Is the device location information ...
Page 508
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi01110 fi01110 indicates that the diskette unit is the failing item. Use the diskette device type to determine the part. Fi01112 fi01112 indi...
Page 509
Failing item code description/action if only a type number is listed, go to the “type, model, and part number list” on page 885 to determine the part number. Fi01141 fi01141 indicates that a loss of power to an iop, to an internal device, or to an external device may have occurred. 1. Are 0000 xxxx,...
Page 510
Yes no ↓ go to step 3 of this procedure. 2. On the system unit, the 00ac reference code can be caused by an spcn frame-to-frame cable problem. This usually occurs between the system unit and the fc 9079 base i/o tower. See the symbolic fru “cblall” on page 512 for a parts list. Return here and conti...
Page 511
V concurrent maintenance adapter card – part 04n6092 if src prevails, exchange: v ac module 1 and 2 usa – part 21h7000 v world trade 1ph – part 21h7261 v clock card – part clckcrd 6. Is the src cc00? No yes ↓ exchange ac module 1 and 2 (if installed) v usa – part 21h7000 v world trade 1ph – part 21h...
Page 512
Perform the following to determine the part number for the failing air-moving device. Note: the address of the failing frame and unit is shown in the second, third and fourth characters of the 4 leftmost characters of the src. 11-x xffu-xxxx (f=frame and u=unit). 1. Is the failing air moving device ...
Page 513
Reference code fru part number 7610, 8610 amd b01 04n3345 7620, 8620 amd b02 04n3345 for fc 5074 and fc 5079 i/o frame: reference code fru part number 7610, 7611, 8610 amd b01 04n3345 7620, 7621, 8620 amd b02 04n3345 for fc 5078/0578 i/o frame: reference code fru part number 7610, 7611 amd b02 41l54...
Page 514
Check the load source device unit to ensure it is ready. Verify that the load source media (tape or compact disk) is loaded properly and is a valid ipl media. 1. Power off the system from the control panel. Check the cables and connections between the system unit and the base i/o tower. Check the ca...
Page 515
Does the same src occur ? Yes no ↓ if the system ipls past the original error, then isolate to the failing iop or ioa card. Follow the service actions for the new src. 5. Remove (and label) all of the storage device units except for the alternate ipl load-source device unit that you are currently us...
Page 516
V check the system error light (amber exclamation mark, see figure below) on the integrated xseries server (ixs) panel to see if it is on. If the system error light is on, call your integrated xseries server (ixs) service provider. V when the integrated xseries server (ixs) error light is not on, se...
Page 517
V see the table 42 on page 720 to identify the locations, type number, and removal and installation procedure for the memory cards. For models 830 and sb2: v any one of the memory expansion cards in any memory card slot, locations m02 or m05, may be the failing item. Or a memory card in location m02...
Page 518
Card number and location processor feature code(s) processor type (ccin) for models 830 and sb2: the processor card slots are m03, m04. 23c1, 23c2, 23c3, 23c4, 23c5 245c the processor card slots are m03, m04. 23d1, 23d2, 23d3, 23d4, 23d5, 23d6, 23d8, 23d9, 23da, 23db, 23dc, 23dd, 23de, 26a8, 26a9, 2...
Page 519
Batchgr a battery power unit charger is the failing item. Perform the following to determine the part number for the failing unit: note: when there is a location and part number displayed on the control panel of a system or expansion tower, then you are to replace that fru first. Note: see “location...
Page 520
V backpln 2. The failing battery is in a secondary expansion unit. Use one of the following batteries and parts: see the removal and installation procedures and locations in migrated expansion tower problem analysis, repair and parts for more information. Fc 507x, 508x (except 5074,5077,5079): v int...
Page 521
Table 17. System model name of fru to exchange fru position link to location diagram link to failing component service information. (ccin, pn, removal and installation procedure) 830 and sb2 tower card cb1 “locations — models 830, sb2 system unit with fc 9074 base i/o tower” on page 709. Table 41 on...
Page 522
3. Power off the system from the control panel. Remove the cables and connections from the secondary i/o towers so that hsl ports a0 and a1 connect only the base i/o tower to the system unit. This is a minumum configuration for ipl. Note: the connections to any i/o towers other than those connected ...
Page 523
This ends the procedure. Buspwr there is a problem with the +29v bus. Attention: ac power must be removed from the system before removing or installing regulator 3. Perform the following: 1. Is the src 1xxx 1200 displayed? Yes no ↓ go to “starting point for all problems” on page 4. 2. Perform the fo...
Page 524
B. Disconnect all of the disk units and removable media devices by pulling them out of the enclosure about one inch. C. Power on the system. Is the src 1xxx 1200 displayed? Yes no ↓ go to step 12. 8. Perform the following: a. Power off the system. B. Remove the only bulk power supply installed. C. I...
Page 525
13. Have you installed all of the power supplies that were removed in step 7 on page 509 of this procedure? Yes no ↓ repeat step 12 on page 510 of this procedure. 14. Install all units removed in this procedure. This ends the procedure. 15. Perform the following: a. Power off the system. B. Install ...
Page 526
Cblall a power cable may be the failing item. Note: when there is a location and part number displayed on the control panel of a system or expansion tower, then you are to replace that fru first. Perform the following to determine the part number for the failing power supply: 1. Is the src 1xxx 2201...
Page 527
V panel backplane to power supply sig9a if installed – part 44h8016 sig6b if installed – part 44h8035 sig6c if installed – part 44h8022 v base backplane to expansion pwrbus1b cable sig8a – part 44h8339 installed (with cover interlock) replace with – part 44h4599 kit. Sig8a – part 87g0785 installed (...
Page 528
↓ the failing item is the signal cables, exchange the following parts one at a time: v panel to expansion cover cable sig8a – part 44h8339 installed (with cover interlock) replace with – part 44h4599 kit. Sig8a – part 87g0785 installed (without cover interlock) replace with – part 87g0785. V power s...
Page 529
12. Is the src 2613? No yes ↓ go to “power cord part numbers and receptacle descriptions” on page 891. 13. Is the src 1xxx-8940, 8941, 8942 or 8943? Yes no ↓ go to “starting point for all problems” on page 4. 14. Reseat the rs485 cable. Does the same src appear? Yes no ↓ go to “starting point for al...
Page 530
Table 18. Processor configuration table (continued) model processor feature code processor capacity card ccin interactive card ccin proc 0 ccin proc 1 ccin proc 2 ccin proc 3 ccin 840 26c8 2354 1548 246f 246e 246e 246e 840 26c7 2354 1547 246f 246e 246e 246e 840 26c6 2354 1546 246f 246e 246e 246e 840...
Page 531
Table 18. Processor configuration table (continued) model processor feature code processor capacity card ccin interactive card ccin proc 0 ccin proc 1 ccin proc 2 ccin proc 3 ccin 840 23ff 2420 1547 245e 245e 245e 840 24c0 2416 1540 245f 245e 840 24c1 2416 1541 245f 245e 840 24c2 2416 1542 245f 245e...
Page 532
Table 19. Processor configuration table (continued) model processor feature code processor capacity card ccin interactive card ccin proc 0 ccin proc 1 ccin proc 2 ccin proc 3 ccin 830 23d6 2402 1536 234d 830 23d8 2403 1531 245d 235d 830 23d9 2403 1532 245d 235d 830 23da 2403 1533 245d 235d 830 23db ...
Page 533
Note: if the failing item is a system sub-card, for example, a dimm on a memory riser card, the location will have a sub-card letter, for example, m02-a, where m02 is the card slot and a is the sub-card letter. This ends the procedure. 6. The ″type number″ from the fru information is zero: v use the...
Page 534
Table 21. Processor and clock card type numbers (continued) model processor feature code processor or clock card type location 830 23d1, 23d2, 23d3, 23d4, 23d5, 23d6, 23d8, 23d9, 23da, 23db, 23dc, 23dd, 23de, 26a8, 26a9, 26aa, 26ab, 26ac, 26ad, 26ae processor card v 245d clock card v 25ad processor ...
Page 535
Table 23. Memory dimm type numbers model processor feature code memory dimm type location 830 all 3002, 3004, 3005, 3006, 3007 m02-s or m05-s sb2 all 300f m02-s or m05-s table 24. Network interface controller (nic) card model processor feature code hsl controller type location 830, sb2 all 2732, 275...
Page 536
C. Power supply in location p01 in the 840 system unit. D. Power supply in location p02 in the 840 system unit. E. Power supply in location p03 in the 840 system unit. F. Power supply in location p04 in the 840 system unit. G. Power supply in location p05 in the 840 system unit. This ends the proced...
Page 537
2. See “locations — models 830, sb2 system unit with fc 9074 base i/o tower” on page 709. Replace the following frus in order one at a time until the problem is resolved. See “chapter 4. Removal and installation procedures” on page 617. Note: be sure to ipl in slow override mode after each replaceme...
Page 538
Processor tower, fc 8079 (lower half), and fc 9079 – control panels (nb1)” on page 690 depending on the model or fc that you are working on. This ends the procedure. Ctlpnl a control panel may be failing. Perform the following to determine the part number for the failing item: note: see either “mode...
Page 539
Devbpln a device backplane may be failing. Replace the device backplane. Use the device backplane information in the service action log. See “locations and addresses” on page 705 for location, part number, and removal and installation procedure information. Device the addressed storage device is the...
Page 540
Storage ioa type action all others the terminator is integrated into the backplane and not a separate failing item. 3. Exchange the failing item. Note: if the terminating plug is located on a backplane, go to “backpln” on page 504. Follow the procedure until the terminating plug is accessible and th...
Page 541
Dimm 1 the second dimm from the top of the ixs card is the failing item. To determine the part number, go to symbolic fru “memory” on page 558. This ends the procedure. Figure 9. Locations of dimm 0, dimm 1, dimm 2 and dimm 3 on 2890 integrated xseries server (ixs) card. Symbolic frus chapter 3. Pro...
Page 542
Dimm 2 the third dimm from the top of the ixs card is the failing item. To determine the part number, go to symbolic fru “memory” on page 558. This ends the procedure. Figure 10. Locations of dimm 0, dimm 1, dimm 2 and dimm 3 on 2890 integrated xseries server (ixs) card. Symbolic frus 528 iseries mo...
Page 543
Dimm 3 the fourth dimm from the top of the ixs card is the failing item. To determine the part number, go to symbolic fru “memory” on page 558. This ends the procedure. Diskdrv the disk drive and logic card may be failing. Perform the following: 1. Were you sent here from a power src (1xxx xxxx)? No...
Page 544
V the addressed disk location that is identified by the device address. 5. Is the src reported on the control panel? No yes ↓ see “hardware src formats” in the iseries service functions information. The 2 right-most characters of word 2 define the src format. Use the correct src format to locate the...
Page 545
↓ go to step 6 of this procedure. 2. Perform the following: a. Remove load cards mxx in table below for application. The possible failing loads are: model load position 840/sb3 m01,m02,m03 - memory b. Power on the system. Does the system power on? Yes no ↓ go to step 30 on page 534 of this procedure...
Page 546
11. Replace the backpln. This ends the procedure. 12. Is the src=1xxx 1204 or 1404? Yes no ↓ go to step 17 of this procedure. 13. Perform the following: a. Remove load cards mxx in table below for application. The possible failing loads are: model load position 840/sb3 m20,m21,m23,m24 - memory b. Po...
Page 547
A. Power off the system. B. Reinstall one of the mxx load cards that was removed in step 18 on page 532 of this procedure. C. Power on the system. Does the system power on? Yes no ↓ the last card that was reinstalled in this step is the failing item. This ends the procedure. 20. Have all the mxx loa...
Page 548
28. Perform the following: a. Remove load cards mxx in table below for application. The possible failing loads are: model load position 840/sb3 m19 --clock card b. Power on the system. Does the system power on? Yes no ↓ go to next failing item. 29. Replace the clock card (m19). 30. Perform the follo...
Page 549
Drvswch the address switches on an optical disk drive in the optical library need to be checked and verified. Refer to the 3995 optical library dataserver maintenance information manual for more information. This ends the procedure. Dskdrv the disk drive and logic card in a migrated expansion tower ...
Page 550
B. Use the location information of the ioa in the service action log if it is available. If the location is not available, find the address. See “src address formats” on page 936. Use the address to find the location. See “locations and addresses” on page 705. C. Find the ioa card in the system and ...
Page 551
Fccable the fiber channel cable may be failing. Use the part number on the cable to determine the part number to replace. Fccode an error has been detected in the fiber channel gateway device licensed internal code. See the gateway device service guide for possible corrective actions. This ends the ...
Page 552
Address of the i/o adapter. See “src address formats” on page 936. Use the address to find the location. See “locations and addresses” on page 705. This ends the procedure. Fcport the fibre channel ioa port may be the failing item. Perform the following: 1. Is the src 2765/2766 3120 or has a 2765/27...
Page 553
This ends the procedure. 7. Unplug the wrap plug from the fibre channel ioa and wait until the 2765/2766 3120 src occurs. This may take up to 10 minutes. The failure has been isolated to the first link, which includes any of the cables, junctions, etc. Between the fibre channel ioa port and the firs...
Page 554
Yes no ↓ go to step 15 on page 542 of this procedure. 3. Perform the following: a. Power off the system. B. Remove all processor and memory cards from the system. C. Power on the system. Does the src 1xxx 7405 appear on the panel? Yes no ↓ go to step 9 on page 541 of this procedure. 4. Perform the f...
Page 555
This ends the procedure. 8. Perform the following: a. Power off the system. B. Exchange the backpln in the system unit. C. Install all parts that were removed. This ends the procedure. 9. Perform the following: a. Power off the system. B. Install one of the units removed in step 3 on page 540 of thi...
Page 556
D. The configuration id should now be displayed for the non-system unit. For a system unit, use the arrow keys to increment/decrement the sub-function field to display the configuration id for the cec. The configuration id displayed is defined as follows: 80 fc 5065/5066 81 fc 5074/5079, fc 8079 (00...
Page 557
84 fc 5078/0578 90 fc 5075 use the arrow keys to increment / decrement to correct configuration id. (07xx will be displayed where xx is the configuration id). Press enter. (07xx 00 will be displayed) e. After a few seconds the display on the addressed non-system unit will stop blinking and return to...
Page 558
20. This ends the procedure. Intrlck an interlock failure may have occurred. See the intrlck symbolic fru in the migrated expansion tower problem analysis, repair and parts for further fru isolation procedures. Ioacnfg ioa configuration problem. Too many communications lines or ioas are configured u...
Page 559
V if the failing ipl was mode d from an alternate ipl media, then use the “altintf” on page 499 symbolic fru. Does the same src occur ? Yes no ↓ follow the service actions for the new src. If the ipl is successful, then the failing item is the load-source disk device. Slip-install licensed internal ...
Page 560
Remove the iops and ioas, except for the load-source iop and the first storage ioa. (normally this would mean to remove the cards in locations c02 and c04 - but leave the cards in location c01 and c03.) attempt to perform the alternate ipl. Does the same src occur ? Yes no ↓ if the system ipls past ...
Page 561
↓ replace the following using the appropriate locations and failing items table for the model/feature code you are working on (see either table 41 on page 710, table 42 on page 720, “locations — fc 5074 i/o tower” on page 736, or “locations — fc 5079 i/o tower” on page 747): for fc 9074, 9079, 5074,...
Page 562
For fc 5078/0578: v cb1 – tower card this ends the procedure. 8. Is the src 3104, 3114 , 3118 or 311c ? No yes ↓ replace the following using the appropriate locations and failing items table for the model/feature code you are working on (see either table 41 on page 710, table 42 on page 720, “locati...
Page 563
No yes ↓ replace the following using the appropriate locations and failing items table for the model/feature code you are working on (see either table 41 on page 710, table 42 on page 720, “locations — fc 5074 i/o tower” on page 736, “locations — fc 5079 i/o tower” on page 747): v db3 – device board...
Page 564
Location information, see “locations — fc 5075 i/o tower” on page 740 and part number information, see “fc 5075 i/o tower” on page 799: v sb1 – spcn card pn 23l8145 v cb1 – tower card v sigc04 – spcn card (sb1) to tower card (cb1) this ends the procedure. 19. Is the src 3103, or 3112? No yes ↓ repla...
Page 565
Lbusadp the failing item is the hsl i/o bridge card in a fc 5033, fc 5034, fc 5035 or fc 5077 spd migrated tower. Go to symbolic fru lbusadp in the migrated expansion tower problem analysis, repair and parts for information on servicing this failing item. This ends the procedure. Loc_sys a problem h...
Page 566
During the ipl or mainstore dump of a secondary partition, a complex problem was detected. The primary partition’s sal has to be searched or the src history list in the primary partition for the secondary partition with the problem has to be analyzed in sequence. If the secondary partition is a ″gue...
Page 567
Problem or message meaning or corrective action card type not supported in this slot system code detected a card type that is not supported in the multi-adapter bridge card location it is installed in. Move the card to a location which will support that card type. Check the installation instructions...
Page 568
Problem or message meaning or corrective action pci i/o processor rejected assignment or removal of an ioa the i/o processor’s (iop) licensed internal code (lic) has rejected the assignment of an i/o adapter (ioa) to that iop, or the iop’s lic has rejected the removal of an ioa which the iop owns. W...
Page 569
↓ record the bus number value, bbbb, in word 7 of the src. See “breaking down the src” on page 280 for help in determining the bus number. Search for the bus number in hsm or the system configuration listing to determine which frame or i/o tower contains the failing component. Record the frame or to...
Page 570
This ends the procedure. Masbus masbus: multi-adapter bridge card location. The multi-adapter bridge detected a problem with a physical card location that it controls. The problem is either in the bus between the multi-adapter bridge and the card slot or with the card slot. The card location may or ...
Page 571
Table 26. (continued) tower or machine type name of fru to exchange fru position link to location diagram link to failing component service information. (ccin, pn, removal and installation procedure) external xseries server integrated xseries adapter card follow the hsl cables. Go to “locations — in...
Page 572
Memory one of the pentium memory modules (dimm 0, dimm 1, dimm 2, or dimm 3) may be the failing item. Feature size part number 2795 128 mb 29l0955 2796 256 mb 29l0956 2797 1 gb 29l0957 notes: 1. At least 1 pentium memory module is required in positions dimm 0, dimm 1, dimm 2 or dimm 3. 2. Pn 08j0653...
Page 573
Yes no ↓ go to step 4 of this procedure. 3. See “locations — models 830, sb2 system unit with fc 9074 base i/o tower” on page 709. Replace the following frus in order one at a time until the problem is resolved. See “chapter 4. Removal and installation procedures” on page 617. Note: be sure to ipl i...
Page 574
Netserv the integrated xseries server (ixs) is the failing item. Call your integrated xseries server (ixs) service provider. Nextlvl contact your next level of support for assistance. Save all data for your next level of support. This ends the procedure. Nofrus no failing items are identified for th...
Page 575
Ntuser the windows nt server user problem may be caused by: v user-initiated action v a windows nt user application v no keyboard or mouse attached to the integrated xseries server (ixs) refer to the integration for windows server -- setup information which is located in the information center at ht...
Page 576
Pcibus the failing item is in a fc 5033, fc 5034, or fc 5035 migrated tower or an attached fc 5065 i/o tower. Go to symbolic fru pcibus in the migrated expansion tower problem analysis, repair and parts manual for information on servicing this symbolic fru. This ends the procedure. Pgdpart perform t...
Page 577
Is there a src 1xxx 2600 or 2601? No yes ↓ exchange the following frus one at a time: a. Memory cards if installed. (see “locations and addresses” on page 705). B. Processor cards if installed. (see “locations and addresses” on page 705). This ends the procedure. 7. Is the src 1xxx 2602? No yes ↓ pe...
Page 578
Yes no ↓ the regulator that was removed in this step is the failing item. This ends the procedure. 13. Perform the following: a. Power off the system. B. Remove the new regulator that was installed in step 12 on page 563 and replace it with the original regulator. C. Remove the other untested regula...
Page 579
The next step of this procedure. Otherwise, determine the location of the card using the dsa in the src. Record the direct select address (dsa) which is word 7 of the src from the sal display. To locate the card specified in the dsa go to “bus pip pcibus-pip1” on page 320. Return here after locating...
Page 580
Table 27. (continued) system model, tower, expansion unit, or machine type name of fru to exchange fru position link to location diagram link to failing component service information. (ccin, pn, removal and installation procedure) models 830 and sb2 base i/o tower (fc 9074) pci iop or ioa c01 - c07 ...
Page 581
2. Table 28. Tower name of fru to exchange fru position link to location diagram link to failing component service information. (ccin, pn, removal and installation procedure) fc 5075 tower card cb1 “locations — fc 5075 i/o tower” on page 740 table 45 on page 741 this ends the procedure. Ppcitwr ppci...
Page 582
System frame or i/o tower type containing the failing item: action: expansion i/o tower fc 5074, fc 5078/0578, fc 5079 there are two potential failing items. Exchange symbolic fru “siadpcd” on page 582. If the problem still exists after powering on the frame or tower then exchange symbolic fru “twrp...
Page 583
Proc0 the failing item a system processor card. 1. Attempt a slow override ipl to run full processor hardware diagnostics. Power off the system from the control panel. Change the ipl mode to manual, and the ipl speed to slow override (s) using control panel function 2. Power on the system. Does the ...
Page 584
Note: be sure to ipl in slow override mode after each replacement. A. Processor card in location m04 in the system unit 4. This is a model 840, sb3 system unit and fc 9079 base i/o tower. See “locations — models 840, sb3 system unit with processor tower and fc 9079 base i/o tower” on page 719. Repla...
Page 585
Does the same src occur ? Yes no ↓ follow the service actions for the new src. 2. Is this system a model 830 with sb2 system unit and fc 9074 ? Yes no ↓ go to step 4 of this procedure. 3. See “locations — models 830, sb2 system unit with fc 9074 base i/o tower” on page 709. Replace the following fru...
Page 586
V power supply p02 (dual line cord) – part 21p5383 v power supply p03 – part 90h6629 use the following for fc 5078/0578 and perform “power pip8” on page 394 to isolate the failing item. The failing item may be one of the following parts: v any part on the expansion bus. V power supply p01 – part 21p...
Page 587
V power supply p03 – part 90h6629 v power supply pp1 – part 24l0728 v power supply pp2 – part 24l0728 v ac input / battery charger a01 – part 97h7316 this ends the procedure. Pwrreg a power regulator card may be failing. Attention: to avoid thermal damage to other cards when exchanging regulators, y...
Page 588
3. Is the src 1113 – 111a or 1313 – 131a? No yes ↓ go to “bkspcn” on page 506 and “backpln” on page 504. 4. Is the src 1xxc ce1a? No yes ↓ power regulator r03 is the failing item. V expansion i/o tower (fc 5077) – part 21h4829 5. Is the src 1xxc 601a, 671a, or 673a? No yes ↓ power regulator 3 is the...
Page 589
V expansion i/o tower (fc 5077) – part 21h4829 this ends the procedure. 10. Is the src 1xxx 6x38 or 6x3a? No yes ↓ power regulator 2 is the failing item. Perform ″spcn-pip1″ in migrated expansion tower problem analysis, repair and parts to determine the failing item. The following list shows the pos...
Page 590
V base i/o tower (fc 5077) – part 21h4829 v symbolic fru batchgr this ends the procedure. 14. Is the src 1xxx b201 or b202? No yes ↓ if the system can be powered on with this src, perform symbolic fru batchgr, and then continue. The battery unit is reporting an over-current. The following list shows...
Page 591
B. Try the new power supply in each of the other positions listed in the table. C. If the problem still is not fixed, reinstall the original power supply and go to the next fru in the list. 2. Is the src 1xxx-13xx? No yes ↓ for 1xxx-13xx srcs use this table: unit reference code power supply part num...
Page 592
Dual line cord: unit reference code actual power supply fru to replace part number 1510, 1511, 1512, 1513, 1514, 1516 p01 21p5383 1520, 1521, 1522, 1523, 1524, 1526 p02 21p5383 1910, 1911, 1912, 1913 pp1 24l0728 1920, 1921, 1922, 1923 pp2 24l0728 notes: a. If the new power supply doesn’t fix the pro...
Page 593
For 1xxx-2600 in a fc 5078/0578 secondary i/o frame, use this table: unit reference code power supply part number 2600 p01, p02 21p4970 5. Is the src 1xxx cd00? No yes ↓ the system unit is not detecting any power supplies installed. If a power supply is installed replace the following one at a time:...
Page 594
This ends the procedure. 8. Is the src 1xxx 2132, 2142, 2152, 2212, 2312, or 2332? No yes ↓ the failing item is power supply 2 on a internal expansion unit: model fc 5035 – part 44h7779. Note: fc 5035 may contain up to 4 power supplies. The reference code that sent you here refers to the power suppl...
Page 595
This ends the procedure. 12. Is the src 1xxx 2330 or 2331? No yes ↓ the failing item is power supply 1 on a base expansion unit: v model fc 5033, 5034 – part 21h9364 v model fc 5035 – part 44h7779 note: fc 5035 may contain up to 4 power supplies. The reference code that sent you here refers to the p...
Page 596
Rem_sys a problem has occurred in a remote system that is in an hsl opticonnect loop. The service action log (sal) code will attempt to identify the hsl loop number of the local system and the serial number of the remote system as a portion of the part description for this symbolic fru. If the sal c...
Page 597
Table 30. System model, tower, expansion unit, or machine type name of fru to exchange fru position link to location diagram link to failing component service information. (ccin, pn, removal and installation procedure) fc 5074 hsl i/o bridge card c08 “locations — fc 5074 i/o tower” on page 736. Tabl...
Page 598
Table 31. System model name of fru to exchange fru position link to locations diagram link to failing component service information. (ccin, pn, removal and installation procedure) models 830 and sb2 network interface controller m06 “locations — models 830, sb2 system unit with fc 9074 base i/o tower...
Page 599
Siioadp siioadp: high-speed link (hsl) i/o adapter. This is the hsl i/o bridge hardware in a system unit backplane, base i/o tower, an expansion i/o tower or spd migrated tower. 1. Was the frame id and the card position listed in the sal information? No yes ↓ go to step 9 on page 586 of this procedu...
Page 600
8. Perform “bus pip hsl-04” on page 303, then return here and continue with step 9 of this procedure. 9. Use the system model, tower, expansion unit or machine type and the table below to determine the service information for the failing component. Table 33. System model, tower, expansion unit, or m...
Page 601
Table 33. (continued) system model, tower, expansion unit, or machine type name of fru to exchange fru position link to location diagram link to failing component service information. (ccin, pn, removal and installation procedure) fc 5033, fc 5034, or fc 5035 spd migrated tower go to symbolic fru cv...
Page 602
Table 34. (continued) system model, tower, expansion unit, or machine type name of fru to exchange fru position link to location diagram link to failing component service information. (ccin, pn, removal and installation procedure) models 830 and sb2 base i/o tower (fc 9074) hsl i/o bridge card c08 “...
Page 603
Table 35. System model, tower, expansion unit or machine type hsl cable or connections models 830 and sb2 system unit v note: the hsl cable ports a0 and a1 (for loop # 256) are not on the network interface controller nic card in position m06. – the ″a0″ port is labeled ″1″ and is located on the hsl ...
Page 604
Table 35. (continued) system model, tower, expansion unit or machine type hsl cable or connections fc 5033, fc 5034, fc 5035 spd migrated towers v external hsl ports on the frame. V an hsl interposer card inside the frame behind the external hsl ports. V an internal ribbon cable connecting the tower...
Page 605
Prc in word 4 of the src problem identified corrective action xxxx 3212 nic level does not support opticonnect see ″corrective action for xxxx 3212 ″ below. Corrective action for xxxx 3212 :the network interface controller (nic) hardware component does not support hsl opticonnect. The fru containing...
Page 606
Prc in word 4 indicated status 3209 see ″indicated status for prc in word 4, 3209″ below. 3210 an hsl link switched to a slower speed. The link is designed to run at a faster speed. Exchange the hsl i/o bridge. Indicated status for prc in word 4, 3209: recoverable crc errors have occurred on the loo...
Page 607
System unit or processor tower” on page 284 to determine which hsl port labels you will be working with on the nic. Record the loop’s hsl port labels on the nic for use in a following step or steps in this procedure. Record the loop’s hsl port labels on the nic for use in a following step or steps i...
Page 608
D. The port number indicator in word 5 is 0000. Yes no ↓ go to step 10 of this procedure. 9. The port identified is the internal hsl port on the nic card that is connected to the fc 9074 base i/o tower with an internal ribbon cable. Exchange the internal ribbon cable using the service information as...
Page 609
15. Are there any other systems connected to the loop? Yes no ↓ go to step 18 of this procedure. 16. There may be more than one frame on the loop with the frame id that you are working with. Determine if there is more than one frame on the loop that has the frame id you are working with. Perform “bu...
Page 610
The multi-adapter bridge detected a problem with a card location that it controls. The problem is in the controls for the card slot. The card location may or may not have an installed card. If there is a card installed in that location, it may be the source of the problem. 1. Is there a single card ...
Page 611
Problem or message meaning or corrective action led control failure, do not use slot system code has detected a problem with the controls for the light emitting diode at the card location specified by the dsa. Do not use that card location. Power control failure, do not use slot system code has dete...
Page 612
Storioa replace the storage i/o adapter. Use the i/o adapter location information in the service action log if it is available. If the location is not available, find the address of the i/o adapter. See “src address formats” on page 936. Use the address to find the location. See “locations and addre...
Page 613
Table 38. System model name of fru to exchange fru position link to locations diagram link to failing component service information. (ccin, pn, removal and installation procedure) models 830 and sb2 system unit backplane mb1 “locations — models 830, sb2 system unit with fc 9074 base i/o tower” on pa...
Page 614
H. System unit backplane in location mb1 i. Memory riser card in location m02 j. Memory riser card in location m05 4. This is a model 840, sb3 system unit and fc 9079 base i/o tower. See “locations — models 840, sb3 system unit with processor tower and fc 9079 base i/o tower” on page 719. Replace th...
Page 615
Twrbkpl twrbkpl: i/o tower pci card backplane. The failing item is the tower card in a fc 5075 i/o expansion tower. 1. If you are working from the service action log and a card position is listed with this failing item then that is where the error is located, continue with the next step in this proc...
Page 616
V for fc 5065/5066, 5074/5079, or 8079 expansion tower the spcn card is part of the pci/spcn card assembly: – fc 5065/5066 – part 24l0921 – fc 5074/5079/8079-002 – part 97h7307 v for fc 5078/0578 src 7610, 7611, 7620, 7621, 7630, 7631, 7640, 7641, replace one part at a time: – part 11k1107 (amd cont...
Page 617
Table 40. (continued) system model, tower, expansion unit, or machine type name of fru to exchange fru position link to location diagram link to failing component service information. (ccin, pn, removal and installation procedure) fc 5078/0578 pci expansion unit tower card cb1 “locations — fc 5078, ...
Page 618
Ug3as an error has been detected in iseries 400 licensed internal code. Contact your next level of support for possible corrective actions. This ends the procedure. Uj0e7 local system remote system or controller ┌──────────┐ ┌──────────┐ │ │ │ │ │ │ │ │ │ │ local modem remote modem │ │ │ │ ┌────────...
Page 619
Uje34 the error message may have been logged from a temporary error that is not caused by equipment failure. This type of error message sometimes contains information about system performance. See the original system message for cause and recovery information about the error. Uje35 the configuration...
Page 620
Ulnz4 independent workstation and sdlc support: the system considers an independent workstation to be an attached remote system when it is attached using pc support asynchronous communications on an ascii workstation controller. Perform the following: v see the ascii work station reference, sa41-313...
Page 621
2. Do you have a src 1xxx 4500, 4501, 4502, 4507, or 4513? No yes ↓ an incorrect status response was detected during normal operation. Before calling the ups provider, unplug and replug the ups signal cable connector. If the fault clears, contact ups provider to fix the ups. If the fault does not cl...
Page 622
Device that is a source of electrical radiation can cause noise or electrical interference. The following are common causes for noise problems: v cables that are located near a source of electrical interference. V cables that are loose, damaged, or not correctly connected this ends the procedure. Uy...
Page 623
V a temporary loss of power to the workstation occurred. This ends the procedure. Vpdconc the failing item is the vpd concentrator hardware. 1. Is this system a model 830 with sb2 system unit and fc 9074 ? ↓ go to step 3 of this procedure. 2. See “locations — models 830, sb2 system unit with fc 9074...
Page 624
↓ prior to exchanging any parts, verify that the processors are installed. If you are in test mode and have removed all of the processors, disregard this src. Otherwise, correct the processors. If the processors are installed correctly, then exchange the following parts: v control panel (see symboli...
Page 625
V all processors (see symbolic fru “ccin” on page 515 for the correct part.) this ends the procedure. 8. Is the src 1xxx 840a? No yes ↓ exchange the following part: for models 840, and sb3: a. Acmodul (see symbolic fru “acmodul” on page 495 for the correct part.) b. Twrcard (see symbolic fru “twrcar...
Page 626
↓ the control panel you replaced in this step is the failing item. This ends the procedure. 13. Perform the following: a. Power off the system. B. Exchange the spcn card in the system unit (twrcard). C. Power on the system. Does the src 1xxx 840b appear on the panel? Yes no ↓ the twrcard card you re...
Page 627
20. Is the src 1xxx 8414? No yes ↓ exchange processor 2 (see symbolic fru “ccin” on page 515 for the correct part.) this ends the procedure. 21. Is the src 1xxx 8415? No yes ↓ exchange processor 3 (see symbolic fru “ccin” on page 515 for the correct part.) this ends the procedure. 22. Is the src 1xx...
Page 628
Symbolic frus 614 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 629: Part 2. Fru Replacement
Part 2. Fru replacement © copyright ibm corp. 2000, 2001 615.
Page 630
616 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 631
Chapter 4. Removal and installation procedures fc 5074, fc 5079, fc 9079 (with single line cord) – ac charger – a01 . . . . . . . . . . . 618 fc 5074, fc 5079, fc 9079 (with dual line cord) – ac charger – a01. . . . . . . . . . . . 618 fc 5074/5079, fc 9074, fc 9079 – amd – b01 and b02 . . . . . . ....
Page 632
Models 840/sb3 – time of day (tod) battery . . 697 disk unit – dedicated and concurrent . . . . . 698 disk unit, models 830/sb2 and 840/sb3 – dedicated and concurrent . . . . . . . . 698 concurrent maintenance – removal and installation . . . . . . . . . . . . 698 dedicated maintenance – removal and...
Page 633
5. Disconnect the power supply jumper cords from the ac module that you are working on. Attention: do not disconnect the other system ac module power supply jumper cords. 6. Remove the top and bottom screws that hold the ac module to the frame. 7. Remove the ac module unit. 8. Install the ac module ...
Page 634
Caution: the battery is a lead-acid battery. To avoid possible explosion, do not burn. Exchange only with the ibm-approved part. Recycle or discard the battery as instructed by local regulations. In the united states, ibm has a process for the collection of this battery. For information, call 1-800-...
Page 635
Caution: the circuit card contains lead solder. To avoid the release of lead (pb) into the environment, do not burn. Discard the circuit card as instructed by local regulations. (rsftc234) 1. Select system service tools (sst). If you cannot get to sst, select dst. Attention: do not perform a system ...
Page 636
* > the * indicates the location to which the system will assign the resource. Where as the > indicates the location to which the resource was last assigned. 3. Press enter, the “work with controlling resource” screen will appear. 4. Determine the location where you want to assign the resource and s...
Page 637
3. Remove the cover to access the card that you are removing from the system. See “fc 5074, fc 5079, fc 9079 – covers”. 4. Remove the emc access plate that is located directly above the card enclosure. Press the two latching mechanisms together and tilt the top of the cover away from the frame to re...
Page 638
This ends the procedure. Figure 14. Front cover - removal figure 15. Rear cover - removal remove and replace procedures 624 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 639
Fc 5074, fc 5079, fc 9079 – device board – db1 and db2 1. Power off the expansion tower (see “powering on and powering off the system and logical partitions” on page 922). 2. Disconnect the power cord from the expansion tower. 3. Open the front cover. (see “fc 5074, fc 5079, fc 9079 – covers” on pag...
Page 640
7. Remove the cables from the rear of the dasd board assembly and note their locations. Note: both ends of the ribbon cables are marked “lh” or “rh” indicating that one end of the cable is plugged in to either the left-hand (db1) or right-hand (db2) dasd board assembly. The other end of the cable is...
Page 641
B. Remove the control panel by pulling on the blue handles that are located on each side of the unit and sliding it partially out of the tower. Then, unplug the cable from the rear of the control panel. (see “fc 5074, fc 5079 – control panel – nb1” on page 630.) c. Unplug the control panel cable fro...
Page 642
D. Select device concurrent maintenance and enter the required information in the information fields. E. Press the enter key on the console. After the delay time, the light above the device location will begin flashing. You now have 9 seconds to pinch the two surfaces of the latching mechanism toget...
Page 643
E. Slide the unit half-way into the tower. Ensure that the device does not contact the backplane at this time. F. Press the enter key on the console. After the delay time, the light above the device location will begin flashing . You now have 9 seconds to insert the disk unit. Put the disk unit part...
Page 644
5. Are you finished with the repair? No yes ↓ replace the covers that were removed during this procedure and return to the procedure that sent you here. This ends the procedure. 6. To install a disk unit using dedicated maintenance perform the following: a. Power off the system (see “powering on and...
Page 645
5. Slide the panel partially out of the frame. 6. Disconnect the cables that are attached to backside of the control panel. 7. Remove the control panel from the frame. 8. Reverse the above procedure to install the new panel. 9. After exchanging an item, go to “verifying the repair” on page 920. This...
Page 646
6. Pull the power distribution backplane slightly towards you and lift it up to remove it from the frame. 7. Install the power distribution backplane by reversing the removal procedure. After exchanging an item, go to “verifying the repair” on page 920. This ends the procedure. Fc 9074, fc 9079, fc ...
Page 647
Danger up to 240 v ac is present at the power module connectors when the main power cord is connected to a power source. (rsftd010) remove the power supply from the frame. 7. Install the power supply by reversing the removal procedure. After exchanging an item, go to “verifying the repair” on page 9...
Page 648
A. Power off the tower or expansion tower. (see “powering on and powering off the system and logical partitions” on page 922) b. Disconnect the power cord from the tower or expansion tower. C. Open the front cover. (see “fc 5074, fc 5079, fc 9079 – covers” on page 623.) d. Pull on the handles which ...
Page 649
V if you need to remove a cd-rom or dvd media, go to “optical media – manual removal” on page 704, and then continue with the next step of this procedure. This ends the removal procedure. Continue with the next step of this procedure to install the new unit. 6. Perform the following to install a new...
Page 650
B. The emc access plate that is located directly above the pci card enclosure. Press the surfaces of the two latching mechanisms together and tilt the top of the cover away from the frame to remove it. C. The cables from the top of the pci cards and note their locations. Attention: all cards are sen...
Page 651
G. Depress the push button for 3-4 seconds. The control panel will display the bring up srcs and then function 01. 9. Set the configuration id in the tower card: a. If the ac power is not applied, then apply it now. Note: the tower may power up automatically. B. Power down the expansion tower withou...
Page 652
G. After a few seconds, the display on the addressed fc 5074/5079 frame will stop blinking and return to displaying the frame address. On a fc 9079, the display will show ″07xx 00,″ indicating success. Use the arrow keys to increment/decrement until ** is shown. Presss enter to return the panel to 0...
Page 653
The instructions on the screen when you use hsm to power down the iop or ioa. They will tell you how to use function 68 and function 69 on the control panel. V if the resource is the console ioa or the console iop for a secondary partition you will loose the console once you power down the domain. F...
Page 654
1. Install the card in to the system by reversing the card removal procedure above. 2. Select the power on domain option for the ioa or iop that you are installing. Note: to the right of the description field you will see one or both of the following symbols displayed: * > the * indicates the locati...
Page 655
1. Power off the expansion tower. See “expansion tower and spcn controlled expansion unit power procedure” on page 926. 2. Remove the ac power cord on the frame you are working on. 3. See the instructions below for the model of system or tower that you are working on: 4. Remove the right side cover,...
Page 656
This ends the procedure. Fc 5075 – spcn card – sb1 1. Power off the expansion unit. See “powering on and powering off the system and logical partitions” on page 922. 2. Unplug the power cord from the back of the expansion unit. 3. Remove the front and right side covers, see “fc 5075 – covers” on pag...
Page 657
Yes no ↓ go to “recovery procedures” on page 893. 2. After you have determined the location of the disk unit to replace, remove the front covers for access (see “fc 5075 – covers” on page 641). 3. Remove the emc access plate that is over the location of the disk unit that you are removing. For locat...
Page 658
5. Are you finished with the repair? No yes ↓ replace the covers that were removed during this procedure and return to the procedure that sent you here. This ends the procedure. 6. To install a disk unit using concurrent maintenance perform the following: a. Select system service tools (sst). If you...
Page 659
B. Disconnect the power cord. C. To remove the disk unit, pinch the two surfaces of the latching mechanism together and pull the handle towards you to release the disk unit from the slot. D. Remove the unit from the tower. 5. Are you finished with the repair? No yes ↓ replace the covers that were re...
Page 660
2. Power off the expansion tower. See “powering on and powering off the system and logical partitions” on page 922. 3. Remove the front cover. See “fc 5075 – covers” on page 641. 4. Remove the ac power cord on the frame you are working on. 5. Pull the locks on each side of the control panel. 6. Slid...
Page 661
This ends the procedure. Fc 5075 – tower card – cb1 1. Power off the expansion tower. See “powering on and powering off the system and logical partitions” on page 922. 2. Remove the ac power cord from the frame that you are working on. 3. Remove the side cover (see “fc 5075 – covers” on page 641). 4...
Page 662
7. Install the amd control card by reversing the removal procedure. After exchanging an item, go to “verifying the repair” on page 920. This ends the procedure. Fc 5078/0578 – cards – concurrent attention: if removing the cover while powered on, errors may occur due to electromagnetic interference. ...
Page 663
11. Disconnect and label any cables from the card that you wish to remove. 12. Turn the blue latch counter clockwise and lift upward on the black latch to release the card. Note: if you are removing a fc 2890, then you must use dedicated maintenance. 13. Remove the card by gently pulling it out. 14....
Page 664
You do not need to power down the system in order to change pci cards in a fc 5078/0578. Use the procedure in “fc 5078/0578 – cards – concurrent” on page 648 to perform concurrent removal and installation. Perform the following: 1. Power off the pci expansion unit (see “expansion tower and spcn cont...
Page 665
A. Grasp the right side of the cover and pull it towards you to open it. B. After opening the cover, press down on the lever that is located inside along the top, left side of the cover. C. Tilt the top of the cover away from the tower and lift the cover off. To remove the rear cover when the fc 507...
Page 666
Fc 5078/0578 – power supplies – p01 and p02 1. Do not power off the system. Note: remove and replace only one power supply at a time. 2. Open the front cover, see “fc 5078/0578 – covers” on page 650. 3. Pull down on the docking handle in the front of the power supply to release the power supply from...
Page 667
4) use the arrow keys to increment/decrement to the frame address, nn (nn is usually 02, 03, etc. For expansion towers) (07nn will be displayed). Press enter (07nn 00 will be displayed). Note: the display on the addressed frame should now be blinking on and off. 5) use the arrow keys to increment/de...
Page 668
3. Remove the power cords from the ac input/charger. 4. Remove the top and bottom screws that hold the ac input/charger to the frame. 5. Pull the ac input/charger out of the frame. 6. Install the ac input/charger by reversing the removal procedure. After exchanging an item, go to “verifying the repa...
Page 669
Models 830/sb2 with fc 9074 – battery (t01 through t04) attention: removing the battery power unit while the system is running on battery power will cause the system to fail and may damage the battery power unit and the card enclosure. 1. If the system is powered on, you do not have to power off the...
Page 670
On a partitioned system, follow the procedures from the partition that owns the resource. If the resource is not owned, follow the procedure from the primary partition. For cards in the models 830/sb2 cec/system unit: v no card positions in the (top) cec/system unit permit concurrent maintenance. Yo...
Page 671
7. Remove the cover to access the card that you are removing from the system. See “models 830/sb2 with fc 9074 – covers” on page 663. 8. Look at the power led ( w) for the card that you are removing to ensure that it is powered off. The power led ( w) is located above or in front of the card slot. I...
Page 672
At the following url: http://www.Storage.Ibm.Com/hardsoft/products/ess/refinfo this ends the procedure. Models 830/sb2 with fc 9074 – cards – dedicated attention: all cards are sensitive to electrostatic discharge (see “appendix c. Working with electrostatic discharge-sensitive parts” on page 955). ...
Page 673
10. Disconnect and label the remaining external cables from the rear of the processor drawer. 11. Remove the screws that secure the processor drawer in the system unit to the frame. They are located near the bottom corners of the drawer. See “assembly 3: models 830 and sb2 with fc 9074 – final assem...
Page 674
E. Pull up on both latches at the same time to remove the network interface controller card. Note: if you replacing the network interface controller card, then you will need to remove the clock card and install it on the new controller card. F. Locate the small plastic cover on the side of the netwo...
Page 675
I. This step will instruct you on how to use the special brush that was provided with the new processor. It is important that you follow these instructions very carefully: 1) remove the special brush from the packaging. 2) refer to the figure below: figure 18. Model 830 system unit backplane (mb1) r...
Page 676
3) starting with the brush in the center of the processor contact surface that is on the system backplane, use an outward brushing motion to clear the debris away from the area where the surfaces of the processor module assembly and the system backplane assembly meet. Be careful not to brush over th...
Page 677
Determined by including the digits ″1000″ to the beginning of the 12-digit ieee address found on the tailstock label of the fibre channel ioa. Use the ess web interface user’s guide (sc26–7346) to update the world-wide port-name in the host configuration on the ibm 2105 ess. The ess web interface us...
Page 678
This ends the procedure. Models 830/sb2 – device boards (db1 and db2) 1. Power off the system. (see “powering on and powering off the system and logical partitions” on page 922.) 2. Disconnect the power cord from the system unit. 3. Open the front cover. (see “models 830/sb2 with fc 9074 – covers” o...
Page 679
F. Remove the screws that hold the dasd shelf to the frame. G. Remove the dasd shelf from the frame. 5. Remove the retaining screw that is holding the dasd board assembly to the frame. 6. Pull the dasd board assembly out until it slides off the guide pins, then rotate the dasd board assembly 90° to ...
Page 680
Refer to “models 830 and sb2 with fc 9074 – final assembly, front” on page 812 and perform the following steps. 4. From the rear of the unit remove the following: a. Remove the emc access plate that is located directly above the pci card enclosure. Press the surfaces of the two latching mechanisms t...
Page 681
I. Remove the retaining screws that are located inside the disk unit enclosure. J. Remove the disk unit enclosures. K. Remove the screws that hold the center support bracket and shelf for the disk unit and removable media enclosure to the frame. L. Remove the support bracket and shelf. M. Remove the...
Page 682
13. If you are replacing a processor capacity card (ccin 2351) you must contact your next level of support to determine if a pod activation code is required to re-set previously activated on-demand processors. If so, then a new pod activation code must be generated and entered at the server. Note: d...
Page 683
B. Insert the new keystick into the panel. The control panel will display 0000 5553. C. Locate the push button that is on the back side of the control panel. It is located directly behind the keystick. D. Depress the push button for 3-4 seconds. E. The control panel will return to a function 01 disp...
Page 684
8. Pull the power distribution backplane slightly towards you and lift it up to remove it from the frame. 9. Install the power distribution backplane by reversing the removal procedure. After exchanging an item, go to “verifying the repair” on page 920. This ends the procedure. Models 830/sb2 with f...
Page 685
Handle from right to left. After exchanging an item, go to “verifying the repair” on page 920. This ends the procedure. Models 830/sb2 with fc 9074 – removable media (d41 & d42) laser safety information caution: this product may contain a cd-rom which is a class 1 laser product. (rsftc240) note: det...
Page 686
5. Perform the following: a. Select system service tools (sst). If you cannot get to sst, select dst. Do not perform a system ipl to get to dst. B. Select the start a service tool option. C. Select the hardware service manager option. D. Select device concurrent maintenance and enter the required in...
Page 687
Did the light on the device go on and remain on? No yes ↓ after exchanging an item, go to “verifying the repair” on page 920. This ends the install procedure. E. Attempt the device concurrent maintenance procedure again without physically moving the unit. Did the light above the device go on and rem...
Page 688
12. Remove the screws from the air baffle that is located in the center and remove it from the cage. 13. Label and remove the m01 - processor regulator card, m02 & m05 - memory riser cards, m03 & m04 - processors, and the m06 - hsl card from inside the processor/cec cage. For location information, r...
Page 689
8. Have the customer set the time and date. This ends the procedure. Models 830/sb2 with fc 9074 – tower card (cb1) 1. Power off the system. (see “powering on and powering off the system and logical partitions” on page 922.) 2. Remove the power cord from the system unit. 3. Open the rear cover. (see...
Page 690
B. Use the arrow keys to increment/decrement to sub-function a9 (07a9 will be displayed). Press enter (07a9 00 will be displayed). C. Use the arrow keys to increment/decrement to the frame address – usually ’01’ for cec box (0701 will be displayed). Press enter (0701 00 will be displayed). D. Use th...
Page 691
B. Remove the 2 screws holding the concurrent maintenance adapter card in place. C. Install the new concurrent maintenance adapter card and tighten the 2 screws. D. Install the new ac box and tighten the 4 screws. E. Power on the system. This ends the procedure. Models 840/sb3 processor tower (with ...
Page 692
This ends the procedure. Models 840/sb3 system unit – battery pack (t01) attention: removing the battery power unit while the system is running on battery power will cause the system to fail and may damage the battery power unit and the card enclosure. 1. If the system is powered on, you do not have...
Page 693
V no card positions in the cec permit concurrent maintenance. You must power down the system to exchange a card. See “models 840/sb3, fc 8079 (lower half), fc 9079 cards — dedicated” on page 681. For the fc 9079 i/o tower cards – except ixs cards: v card positions c01 through c07 and c09 through c15...
Page 694
1. Select the packaging hardware resources option. 2. Select the hardware contained in packaging option for the frame id that you are working on. 3. Find the card position for the ioa or iop that you are removing and select the concurrent maintenance option. Attention: if multiple resources are show...
Page 695
J. Press enter, the “work with controlling resources” screen will appear. K. Determine the location where you want to assign the resource and select the assign to option for that location. L. After exchanging the failing item, then go to “verifying the repair” on page 920. Note: if you have exchange...
Page 696
A. Remove the front or rear cover to access the card you are replacing (see “models 840/sb3 – covers” on page 690). B. Remove the emc access plate for the card location that you are accessing. See “assembly 6: models 840 and sb3 processor tower– final assembly, front” on page 828 or “assembly 7: mod...
Page 697
The following url: http://www.Storage.Ibm.Com/hardsoft/products/ess/refinfo this ends the procedure. Cards – special procedures for fc 2689, 2748, 2763, 2778, 2890, and 4758 type 2689 – integrated xseries adapter (ixa) attention: refer to the xseries server service documentation prior to removing an...
Page 698
Type 2748, 2763, 2778 – cache battery pack the following safety notice pertains to the 2748 cache battery pack. Caution: the battery is a nickel-cadmium battery. To avoid possible explosion, do not burn. Exchange only with the ibm-approved part. Recycle or discard the battery as instructed by local ...
Page 699
The following safety notice pertains to the 2763 and 2778 cache battery packs. Caution: the battery is a nickel metal hydride battery. To avoid possible explosion, do not burn. Exchange only with the ibm-approved part. Recycle or discard the battery as instructed by local regulations. In the united ...
Page 700
This ends the procedure. Type 2748, 2763, 2778 – cache directory card attention: all cards are sensitive to electrostatic discharge (see “appendix c. Working with electrostatic discharge-sensitive parts” on page 955). 1. Remove the card using the concurrent card removal and replacement procedure for...
Page 701
1. Remove the 2890 (ixs) card from the system using dedicated maintenance for the system model or fc that you are working on (see “chapter 4. Removal and installation procedures” on page 617). 2. If you are removing an ixs card from a fc 5074/5079, then from the rear of the expansion tower remove th...
Page 702
Caution: the battery is a lithium battery. To avoid possible explosion, do not burn or charge the battery. Exchange only with the ibm-approved part. Discard the battery as instructed by local regulations. (rsftc227) 1. Remove the 4758 pci cryptographic coprocessor card from the system (see “models 8...
Page 703
11. Place one of the new battery warning label (pn 04k9421) over the 2 new batteries in battery positions 1 & 2 which were just installed. Place the other new battery warning label over the 2 new batteries in battery positions 3 & 4 which were just installed. 12. Reinstall the card. This ends the pr...
Page 704
5. Remove the battery in the ″battery3″ holder (upper right side). 6. Remove the battery in the ″battery4″ holder (upper left side). When this has been accomplished, the pci cryptographic coprocessor card has been disabled. 7. You can now install the new card. This ends the procedure. Models 840/sb3...
Page 705
Attention: the control panel including the processor capacity card and interactive cards are sensitive to electrostatic discharge (see “appendix c. Working with electrostatic discharge-sensitive parts” on page 955). Caution: the circuit card contains lead solder. To avoid the release of lead (pb) in...
Page 706
16. After exchanging an item, go to “verifying the repair” on page 920. This ends the procedure. 17. On the fc 9079 tower or lower half of a fc 8079 tower, pull on the two side fasteners to release the control panel assembly. 18. Slide the panel partially out of the frame. 19. Disconnect the cables ...
Page 707
B. Insert the new keystick into the control panel. The control panel will display 0000 5553. C. Locate the push button that is on the back side of the control panel. It is located directly behind the front side of the keystick position. D. Depress the push button for 3-4 seconds. E. The control pane...
Page 708
18. Remove the bottom row of screws that are inside the cec cage. 19. Remove the screws from the top cage retaining bracket and remove the bracket. 20. Remove the screws from the left cage retaining bracket and remove the bracket. 21. Remove the screws from the right side and bottom of the cec cage ...
Page 709
This ends the procedure. Models 840/sb3 system unit – spcn card (r21) attention: all cards are sensitive to electrostatic discharge (see “appendix c. Working with electrostatic discharge-sensitive parts” on page 955). Caution: the circuit card contains lead solder. To avoid the release of lead (pb) ...
Page 710
9. Remove the i/o tower panel cable from the right emc bracket. 10. Remove the emc brackets from around the front cage in the following order: v top v left and right 11. Mark the processor, memory, regulator, and filler cards and their locations in the front cage so you can return the cards to their...
Page 711
27. Caution: the weight of this part or unit is between 18 and 32 kilograms (39.7 and 70.5 pounds). It takes two persons to safely lift this part or unit. (rsftc204) place the front cage/backplane assembly on the floor in the upright position. 28. Disconnect the control panel cable from backplane. 2...
Page 712
This ends the procedure. Disk unit – dedicated and concurrent disk unit, models 830/sb2 and 840/sb3 – dedicated and concurrent note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943, before continuing with this procedure. Attention:...
Page 713
Attention: if you remove the device when the light is not flashing, data may be lost, the disk unit may be damaged, or the backplane may be damaged. Note: the light above the device location will go off and remain off as soon as the device is no longer making contact with the backplane. Wait another...
Page 714
Handle of the disk unit towards you. Then push the disk unit completely into the slot and rotate the handle towards the disk unit to latch it into the slot. Attention: if you install the device when the light is not flashing, data may be lost, the disk unit may be damaged, or the backplane may be da...
Page 715
3. To install a disk unit using dedicated maintenance perform the following: a. Power off the system (see “powering on and powering off the system and logical partitions” on page 922). B. Disconnect the power cord. C. Put the disk unit part way into the desired slot and rotate the handle of the disk...
Page 716
The cartridge d is pushed out the tape unit door and can be removed. 1/4 inch tape cartridge (type 6335) attention : this procedure is very delicate and may damage or destroy the tape cartridge. Use this procedure only when you have attempted the other options for removing the tape cartridge. The fo...
Page 717
3. Insert a solid metal rod (like a bristol wrench) into the manual tape cartridge unload hole and push in until it stops and the arm appears. Manual tape cartridge unload lid rv3b766-0 rv3b767-0 rv3b768-0 remove and replace procedures chapter 4. Removal and installation procedures 703.
Page 718
4. Pull the arm out until it stops. Insert the solid metal rod into the hole of the arm and pull out until the tape cartridge comes out. 5. Remove the tape cartridge. 6. Push the arm back in until it stops, turn the manual tape cartridge lid back to the starting position and push it back in place. O...
Page 719
Chapter 5. Locations, addresses, and part listings locations and addresses . . . . . . . . . 705 start here for locations information . . . . 705 locations — models 830, sb2 system unit with fc 9074 base i/o tower . . . . . . . . 709 locations — models 840, sb3 system unit with processor tower and f...
Page 720
If you have location information (card or device position), go to “locations and addresses” on page 705 and find the location diagram for the system model number. Each diagram has a table that indicates how to get part number information and which removal and installation/recovery procedure to perfo...
Page 721
5. Is the frame id 1? No yes ↓ go to step 2 on page 705 of this procedure. 6. The frame id is the hexadecimal representation of the decimal number displayed on the panel of the unit or rack. Note: if the tower unit is an xseries server (formerly known as netfinity server), the frame id will be displ...
Page 722
Each diagram has a table that indicates how to get part number information and which removal and installation/recovery procedure to perform. This ends the procedure. Packaging resources associated with a logical resource logical resource type-model resource name storage iop 6512-001 si04 type option...
Page 723
Locations — models 830, sb2 system unit with fc 9074 base i/o tower figure 29. Models 830, sb2 system unit with fc 9074 base i/o tower locations and addresses chapter 5. Locations, addresses, and part listings 709.
Page 724
Notes: 1. The fc 9074 base i/o tower contains two system pci busses. 2. In the fru locations and failing components table below, the first of the two busses in the fc 9074 tower is ″0001″ and the second bus in the tower is designated as ″yyyy″. 3. In fc 9074 tower the bus connected to card positions...
Page 725
Table 41. Fru locations and failing components table for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin...
Page 726
Table 41. Fru locations and failing components table for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin...
Page 727
Table 41. Fru locations and failing components table for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin...
Page 728
Figure 30. Dual line cord drawing for system models 830, sb2 locations and addresses 714 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 729
V dimms must be installed in groups of eight (octals). V dimms are installed in the following order: – a-b-c-d-e-f-g-h – j-k-l-m-n-p-q-r – s-t-u-v-w-x-y-z – 1-2-3-4-5-6-7-8 figure 31. Ccin 2881 with pluggable dimm locations and addresses chapter 5. Locations, addresses, and part listings 715.
Page 730
Note: the physical port connectors may vary by ccin. Figure 32. Network interface controller (nic) port locations locations and addresses 716 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 731
Figure 33. Network interface controller (nic) hsl port and led locations locations and addresses chapter 5. Locations, addresses, and part listings 717.
Page 732
Figure 34. Models 830, sb2 with fc 9074 – hsl and spcn locations locations and addresses 718 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 733
Locations — models 840, sb3 system unit with processor tower and fc 9079 base i/o tower figure 35. Model 840, sb3 processor tower locations and addresses chapter 5. Locations, addresses, and part listings 719.
Page 734
Table 42. Fru locations and failing components table for models 840, sb3 system unit processor tower position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal and...
Page 735
Table 42. Fru locations and failing components table for models 840, sb3 system unit processor tower (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.)...
Page 736
Table 42. Fru locations and failing components table for models 840, sb3 system unit processor tower (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.)...
Page 737
Table 42. Fru locations and failing components table for models 840, sb3 system unit processor tower (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.)...
Page 738
Notes: 1. The fc 9079 base i/o tower contains two system pci busses. 2. In the fc 9079 base i/o tower fru locations and failing components table below, the first of the two busses in the tower is ″0001″ and the second bus in the tower is designated as ″yyyy″. 3. In fc 9079 towers the bus connected t...
Page 739
Multi-adapter bridge domain / pci bridge set ioa assignment rules c11 - c15 c11, c12, c13, c14, c15 table 43. Fru locations and failing components table for fc 9079 base i/o tower position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on ...
Page 740
Table 43. Fru locations and failing components table for fc 9079 base i/o tower (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal and installa...
Page 741
Table 43. Fru locations and failing components table for fc 9079 base i/o tower (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal and installa...
Page 742
Table 43. Fru locations and failing components table for fc 9079 base i/o tower (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal and installa...
Page 743
Table 43. Fru locations and failing components table for fc 9079 base i/o tower (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal and installa...
Page 744
Figure 37. Dual line cord drawing for system models 840, sb3 locations and addresses 730 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 745
Figure 38. Dual line cord drawing for fc 9079 i/o tower with fc 5078 on top locations and addresses chapter 5. Locations, addresses, and part listings 731.
Page 746
Figure 39. Network interface controller (nic) port locations locations and addresses 732 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 747
Figure 40. Network interface controller (nic) hsl port and led locations locations and addresses chapter 5. Locations, addresses, and part listings 733.
Page 748
Figure 41. Fc 9079 base i/o tower – hsl and spcn locations figure 42. Rack mounted expansion unit feature codes locations and addresses 734 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 749
Locations — fc 8079 i/o tower note: service the fc 8079–001 in the bottom of the rack as a fc 9079, see figure 36 on page 724. Note: service the fc 8079–002 in the top of the rack as a fc 5074, see “locations — fc 5074 i/o tower” on page 736. Figure 43. Fc 8079 i/o tower locations and addresses chap...
Page 750
Locations — fc 5074 i/o tower notes: 1. The fc 5074 i/o tower contains two system pci busses. 2. In the fc 5074 i/o tower fru locations and failing components table below, the first of the two busses in the tower is designated as ″xxxx″ and the second bus in the tower is designated as ″yyyy″. 3. In ...
Page 751
Multi-adapter bridge domain / pci bridge set ioa assignment rules c01 - c04 c01, c02, c03, c04 c05 - c10 (not including c08) c05, c06, c07, c09, c10 c11 - c15 c11, c12, c13, c14, c15 table 44. Fru locations and failing components table for fc 5074 i/o towers position fru name possible failing compon...
Page 752
Table 44. Fru locations and failing components table for fc 5074 i/o towers (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal and installation...
Page 753
Table 44. Fru locations and failing components table for fc 5074 i/o towers (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal and installation...
Page 754
Locations — fc 5075 i/o tower notes: 1. The fc 5075 i/o tower contains two system pci busses. 2. In the fc 5075 i/o tower fru locations and failing components table the first of the two busses in the tower is designated as ″xxxx″ and the second bus in the tower is designated as ″yyyy″. 3. In fc 5075...
Page 755
Table 45. Fru locations and failing components table for fc 5075 i/o towers position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal and installation procedure c...
Page 756
Table 45. Fru locations and failing components table for fc 5075 i/o towers (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal and installation...
Page 757
Locations — fc 5078, 0578 pci expansion unit notes: 1. The fc 5078, 0578 pci expansion unit can be installed on the top of a tower or within a rack. The fc 5078, 0578 is assigned a unique frame id by the operating system. 2. The following table provides information necessary to identify the iop to w...
Page 758
An ioa is assigned. The first position in the list must be an iop. The remaining positions may be iops or ioas. Ioas are assigned to the first iop located to their left in the list. Although ioas can be manually reassigned using sst/dst, the ioa assignments return to the default order after each ipl...
Page 759
Table 46. Fru locations and failing components table for fc 5078, 0578 pci expansion unit (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal an...
Page 760
Table 46. Fru locations and failing components table for fc 5078, 0578 pci expansion unit (continued) position fru name possible failing component type, ccin, or part number (use the “type, model, and part number list” on page 885 to determine the part number when type or ccin are given.) removal an...
Page 761
Locations — fc 5079 i/o tower j11 is an rpo connection, j14 is a uninterruptable power supply connector, j15 is an spcn 1 connector, and j16 is an spcn 2 connector. Note: service the fc 5079 as two independent fc 5074 towers in the same 1.8 meter rack. See “locations — fc 5074 i/o tower” on page 736...
Page 762
Locations — integrated xseries adapter card (ixa), formerly the adapter for netfinity server figure 49. Locations for xseries adapter card locations and addresses 748 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 763
Table 47. Fru locations and failing components for integrated xseries adapter card (ixa) — machine type 1519 position fru name possible failing component type, ccin, or pn remove/install procedure position depends on xseries server machine type and model. To locate, follow the hsl cable connections ...
Page 764
Locations — power distribution unit (pdu) addresses — models 830, sb2 system unit with fc 9074 base i/o tower use the address to find the location. Then go to table 41 on page 710 to find additional information. Table 48. Iop, ioa, and device address information for models 830, sb2 system unit with ...
Page 765
Table 48. Iop, ioa, and device address information for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address c01 iop 0...
Page 766
Table 48. Iop, ioa, and device address information for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address c15 stora...
Page 767
Table 48. Iop, ioa, and device address information for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d06 disk ...
Page 768
Table 48. Iop, ioa, and device address information for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d11 disk ...
Page 769
Table 48. Iop, ioa, and device address information for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d16 disk ...
Page 770
Table 48. Iop, ioa, and device address information for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d21 disk ...
Page 771
Table 48. Iop, ioa, and device address information for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d26 disk ...
Page 772
Table 48. Iop, ioa, and device address information for models 830, sb2 system unit with fc 9074 base i/o tower (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d50 disk ...
Page 773
Table 49. Iop, ioa, and device address information for fc 9079 base i/o tower (on models 840, sb3) (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address c10 storage ioa the i...
Page 774
Table 49. Iop, ioa, and device address information for fc 9079 base i/o tower (on models 840, sb3) (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d01 disk unit the dis...
Page 775
Table 49. Iop, ioa, and device address information for fc 9079 base i/o tower (on models 840, sb3) (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d06 disk unit the dis...
Page 776
Table 49. Iop, ioa, and device address information for fc 9079 base i/o tower (on models 840, sb3) (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d11 disk unit the dis...
Page 777
Table 49. Iop, ioa, and device address information for fc 9079 base i/o tower (on models 840, sb3) (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d16 disk unit the dis...
Page 778
Table 49. Iop, ioa, and device address information for fc 9079 base i/o tower (on models 840, sb3) (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d21 disk unit the dis...
Page 779
Table 49. Iop, ioa, and device address information for fc 9079 base i/o tower (on models 840, sb3) (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d26 disk unit the dis...
Page 780
Table 49. Iop, ioa, and device address information for fc 9079 base i/o tower (on models 840, sb3) (continued) position possible failing component dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d50 disk unit 0001-10...
Page 781
Table 50. Iop, ioa, and device address information for fc 5074 i/o tower (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address c10 storage ioa the ioa has the same dsa as the firs...
Page 782
Table 50. Iop, ioa, and device address information for fc 5074 i/o tower (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d01 disk unit the disk unit has the same dsa as the ...
Page 783
Table 50. Iop, ioa, and device address information for fc 5074 i/o tower (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d06 disk unit the disk unit has the same dsa as the ...
Page 784
Table 50. Iop, ioa, and device address information for fc 5074 i/o tower (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d11 disk unit the disk unit has the same dsa as the ...
Page 785
Table 50. Iop, ioa, and device address information for fc 5074 i/o tower (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d16 disk unit the disk unit has the same dsa as the ...
Page 786
Table 50. Iop, ioa, and device address information for fc 5074 i/o tower (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d21 disk unit the disk unit has the same dsa as the ...
Page 787
Table 50. Iop, ioa, and device address information for fc 5074 i/o tower (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d26 disk unit the disk unit has the same dsa as the ...
Page 788
Table 50. Iop, ioa, and device address information for fc 5074 i/o tower (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d35 disk unit the disk unit has the same dsa as the ...
Page 789
Table 50. Iop, ioa, and device address information for fc 5074 i/o tower (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address d47 disk unit the disk unit has the same dsa as the ...
Page 790
Table 51. Iop, ioa, and device address information for fc 5075 (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address c04 storage ioa the ioa has the same dsa as the first iop foun...
Page 791
Table 52. Iop, ioa, and device address information for fc 5078/0578 pci expansion unit position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address c01 iop xxxx-10-00 ffffffff c02 storage ioa xxxx-1...
Page 792
Table 52. Iop, ioa, and device address information for fc 5078/0578 pci expansion unit (continued) position possible failing item dsa (bbbbccbb) note: ioa and device dsa’s will not follow the rules below if the ioa is manually reassigned after ipl. Unit address c14 iop yyyy-24-00 ffffffff storage io...
Page 793
I/o adapters 2890 integrated xseries server (ixs) power and signal cables figure 51. 2890 integrated xseries server (ixs) i/o adapters chapter 5. Locations, addresses, and part listings 779.
Page 794
Model 830 and model sb2 with fc 9074 figure 52. Models 830, sb2 system unit with fc 9074 single line cord – non dual line cord enabled power and signal cables power and signal cables 780 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 795
Table 54. Models 830, sb2 system unit with fc 9074 – single line cord signal cables name description part number sig60 ioa in tower card (cb1) to device board 3 (db3) 97h7481 sig61 ioa in tower card (cb1) to device board 2 (db2) 44l0070 sig62 ioa in tower card (cb1) to device board 1 (db1) 97h7484 s...
Page 796
Table 55. Models 830, sb2 system unit with fc 9074 – single line cord power cables (continued) name description part number pwr65 power distribution board (pb1) to device board 2 (db2) 97h7544 pwr66 to pwr69 power distribution board (pb1) to device board 2 (db2) 97h7543 sig71 tower card (cb1) to cec...
Page 797
Model 830 and model sb2 with fc 9074 – dual line cord figure 53. Models 830, sb2 system unit with fc 9074 – dual line cord power and signal cables power and signal cables chapter 5. Locations, addresses, and part listings 783.
Page 798
Table 56. Models 830, sb2 system unit with fc 9074 – dual line cord signal cables name description part number sig60 ioa in tower card (cb1) to device board 3 (db3) 97h7481 sig61 ioa in tower card (cb1) to device board 2 (db2) 44l0070 sig62 ioa in tower card (cb1) to device board 1 (db1) 97h7484 sig...
Page 799
Table 57. Models 830, sb2 system unit with fc 9074 – dual line cord power cables (continued) name description part number pwr65 power distribution board (pb1) to device board 2 (db2) 97h7544 pwr66 to pwr69 power distribution board (pb1) to device board 2 (db2) 97h7543 sig71 tower card (cb1) to cec c...
Page 800
Model 840 and model sb3 figure 54. Model 840 and model sb3 processor tower – single line cord power and signal cables power and signal cables 786 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 801
Table 58. Model 840 and model sb3 processor tower – single line cord signal cables name description part number sigc01 system unit backplane (mb1) to control panel (nb1) 23l3363 table 59. Model 840 and model sb3 processor tower – single line cord power cables name description part number pwrc01 ac b...
Page 802
Figure 55. Model 840 and model sb3 processor tower – dual line cord power and signal cables power and signal cables 788 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 803
Table 60. Model 840 and model sb3 processor tower – dual line cord signal cables name description part number sigc01 system unit backplane (mb1) to control panel (nb1) 23l3363 table 61. Model 840 and model sb3 processor tower – dual line cord power cables name description part number pwrc01 ac box (...
Page 804
Figure 56. Model 840 and model sb3 (fc 9079) base i/o tower – single line cord power and signal cables power and signal cables 790 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 805
Table 62. Model 840 and model sb3 (fc 9079) base i/o tower – single line cord signal cables name description part number sig60 tower card (cb1) to device board 3 (db3) 97h7481 sig61 tower card (cb1) to device board 2 (db2) 44l0070 sig62 tower card (cb1) to device board 1 (db1) 97h7484 sig63 control ...
Page 806
Table 63. Model 840 and model sb3 (fc 9079) base i/o tower – single line cord power cables (continued) name description part number pwr78 charger (a01) to power supply 2 (p02) 04n2181 pwr79 charger (a01) to power supply 3 (p03) 04n2181 power and signal cables 792 iseries model 830, 840, sb2, and sb3...
Page 807
Figure 57. Model 840 and model sb3 (fc 9079) base i/o tower – dual line cord power and signal cables power and signal cables chapter 5. Locations, addresses, and part listings 793.
Page 808
Table 64. Model 840 and model sb3 (fc 9079) base i/o tower – dual line cord signal cables name description part number sig60 tower card (cb1) to device board 3 (db3) 97h7481 sig61 tower card (cb1) to device board 2 (db2) 44l0070 sig62 tower card (cb1) to device board 1 (db1) 97h7484 sig63 control pa...
Page 809
Fc 5074 and fc 5079 i/o tower note: the fc 5079 i/o tower is serviced as two fc 5074 towers in the same frame. Cable names and part numbers are repeated in the upper and lower section of the fc 5079 frame. Power and signal cables chapter 5. Locations, addresses, and part listings 795.
Page 810
Figure 58. Fc 5074 i/o tower – single line cord power and signal cables power and signal cables 796 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 811
Table 66. Fc 5074 i/o tower – single line cord signal cables name description part number sig60 ioa in tower card (cb1) to device board 3 (db3) 97h7481 sig61 ioa in tower card (cb1) to device board 2 (db2) 44l0070 sig62 ioa in tower card (cb1) to device board 1 (db1) 97h7484 sig63 control panel (nb1...
Page 812
Figure 59. Fc 5074 i/o tower – dual line cord power and signal cables power and signal cables 798 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 813
Table 68. Fc 5074 i/o tower – dual line cord signal cables name description part number sig60 ioa in tower card (cb1) to device board 3 (db3) 97h7481 sig61 ioa in tower card (cb1) to device board 2 (db2) 44l0070 sig62 ioa in tower card (cb1) to device board 1 (db1) 97h7484 sig63 control panel (nb1) ...
Page 814
Figure 60. Fc 5075 i/o tower power and signal cables power and signal cables 800 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 815
Table 70. Fc 5075 i/o tower signal cables name description part number sigc01 spcn card (sb1) to control panel (nb1) 04n6113 sigc02 spcn card (sb1) to rear spcn connectors 23l2910 sigc03 spcn card (sb1) to device board (db1) 23l2911 sigc04 tower card (cb1) to spcn card (sb1) 23l2913 sigc05 tower car...
Page 816
Table 72. Fc 5078, 0578 i/o tower signal cables name description part number sigc01 control panel (nb1) to control panel connector 41l5649 sigc02 control panel (nb1) to tower card (cb1) 41l5517 table 73. Fc 5078, 0578 i/o tower power cables name description part number pwrc01 power distribution back...
Page 817
Part assemblies chapter 5. Locations, addresses, and part listings 803.
Page 818
Assembly 1: models 830 and sb2 with fc 9074 – cover assembly part assemblies 804 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 819
Asm– index part number units description 1–1 97h5936 1 cover, top –2 1621811 6 screw, m4 (10mm) –3 44l0247 1 cover asm., rear –4 24l0824 1 cover, side –5 1621811 6 screw, m4 (10mm) –6 24l1069 1 cover asm., lower front –7 44l0243 1 cover, upper front assembly 1: (continued) chapter 5. Locations, addr...
Page 820
Assembly 2: models 830 and sb2 with fc 9074 – final assembly, front part assemblies 806 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 821
Asm– index part number units description 2–1 24l0775 1 shield, emc –2 44h8681 3 screw –3 04n3345 2 amd asm. (bp1 & bp2) –4 44h8681 4 screw –5 04n2793 1 amd mounting asm. –6 1621811 4 screw, m4 (10mm) assembly 2: (continued) chapter 5. Locations, addresses, and part listings 807.
Page 822
Assembly 2: (continued) 808 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 823
Asm– index part number units description 2–7 24l0945 1 control panel (nb1) see “assembly 4: models 830 and sb2 with fc 9074 – control panel assembly” on page 824. –8 44h8406 ar filler (removable media) –8 ar cd storage unit (d41) see “type, model, and part number list” on page 885. –9 ar removable m...
Page 824
Assembly 2: (continued) 810 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 825
Asm– index part number units description 2–11 nonum 1 removable media cage assembly –12 1621811 2 screw, m4 (10mm) –13 1621817 2 screw –14 24l1067 1 keystick emc plate –15 1621811 2 screw, m4 (10mm) –16 nonum ar 5 disk unit cage assembly (slots d01 through d50) –17 1621811 12 screw, m4 (10mm) –18 16...
Page 826
Assembly 2: (continued) 812 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 827
Asm– index part number units description 2–20 nonum 1 shelf, base dasd –21 1621811 3 screw, m4 (10mm) –22 24l0892 1 base dasd bd/stiff. Asm. (db3) –23 24l1029 ar dasd bd/stiff. Asm. (db1 & db2) –24 1621838 1 screw –25 nonum ar shelf, dasd –26 1621811 2 screw, m4 (10mm) assembly 2: (continued) chapte...
Page 828
Assembly 3: models 830 and sb2 with fc 9074 – final assembly, rear part assemblies 814 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 829
Asm– index part number units description 3–1 24l0728 2 power supply (pp1 & pp2) –2 24l0774 1 shield, emc –3 1621807 2 screw, cage mounting –4 24l0776 1 tunnel, emc –5 1621811 2 screw, m4 (10mm) –6 90h9196 1 handle –7 24l2643 1 bracket, handle –8 1621811 2 screw, m4 (10mm) assembly 3: (continued) cha...
Page 830
Assembly 3: (continued) 816 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 831
Asm– index part number units description 3–9 nonum processor regulator asm. (m01) –10 nonum memory riser card asm. (m02 & m05) –11 nonum network interface controller card (m06 ) & clock card asm. (m06a) –12 24l0971 1 cover, processor air –13 1621811 4 screw, m4 (10mm) –14 nonum ar processor asm. (m0...
Page 832
Assembly 3: (continued) 818 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 833
Asm– index part number units description 3–15 24l0972 1 cec cage asm. –16 1621811 6 screw, m4 (10mm) –17 nonum 1 system unit backplane/stiffener asm. (mb1) –18 24l0906 6 screw assembly 3: (continued) chapter 5. Locations, addresses, and part listings 819.
Page 834
Assembly 3: (continued) 820 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 835
Asm– index part number units description 3–20 24l0823 1 emc access plate –21 nonum 1 amd door assembly –22 1621811 2 screw, m4 (10mm) –23 44l0023 2 amd (b01 & b02) –24 90h6629 3 power supply – (p01, p02 & p03) –24 21p5383 2 power supply - dual line cord (p01 & p02) –25 24l0940 ar filler for power su...
Page 836
Assembly 3: (continued) 822 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 837
Asm– index part number units description 3–32 24l0926 1 pci cage (cb1) (for fc 9074) –33 1621811 6 screw, m4 (10mm) –34 24l0891 1 power board/stiff. Asm. (pb1) –35 1621816 6 screw –36 16g8095 1 tod battery assembly 3: (continued) chapter 5. Locations, addresses, and part listings 823.
Page 838
Assembly 4: models 830 and sb2 with fc 9074 – control panel assembly part assemblies 824 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 839
Asm– index part number units description 4–1 nonum 1 control panel cover –2 ar 1 processor capacity card (fc 9074 only) (slot a) see the “type, model, and part number list” on page 885. –3 ar 1 interactive card (fc 9074 only) (slot b) see the “type, model, and part number list” on page 885. –4 nonum...
Page 840
Assembly 5: models 840 and sb3 processor tower – cover assembly part assemblies 826 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 841
Asm– index part number units description 5–1 21h7512 1 cover, right side –2 1621811 8 screw, m4 (10mm) –3 21h7209 1 cover asm, lower front –4 23l3636 1 cover, middle front –5 21h7213 1 cover, left side –6 1621811 8 screw, m4 (10mm) –7 21h7208 1 cover, upper front –8 21h7523 2 emc access plate –9 21h...
Page 842
Assembly 6: models 840 and sb3 processor tower– final assembly, front part assemblies 828 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 843
Asm– index part number units description 6–1 23l3367 1 emc access plate, front cage –2 1621811 3 screw, m4 (10mm) –3 23l3365 1 emc access plate, front cage –4 1621811 3 screw, m4 (10mm) –5 23l3428 1 emc bracket, top –6 1621811 6 screw, m4 (10mm) –7 23l3433 1 emc bracket, right –8 1621811 15 screw, m...
Page 844
Assembly 6: (continued) 830 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 845
Asm– index part number units description 6–13 21h7719 ar bulk power –14 1621811 2 screw, m4 (10mm) –15 86g6045 ar filler –16 1621811 2 screw, m4 (10mm) –17 21h6959 2 amd asm (amd b01 and amd b02) –18 1621811 4 screw, m4 (10mm) –19 21h7516 1 emc access plate, bulk power –20 1621811 4 screw, m4 (10mm)...
Page 846
Assembly 7: models 840 and sb3 processor tower – final assembly, rear part assemblies 832 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 847
Asm– index part number units description 7–1 23l3366 1 emc access plate –2 1621811 2 screw, m4 (10mm) –3 23l3427 1 emc bracket, left –4 1621811 17 screw, m4 (10mm) –5 23l3428 1 emc bracket, top –6 1621811 5 screw, m4 (10mm) –7 23l3385 1 cage asm. Rear –8 1621811 13 screw, m4 (10mm) –9 1624766 8 scre...
Page 848
Assembly 7: (continued) 834 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 849
Asm– index part number units description 7–14 04n2662 1 emc access plate, rear amd –15 1621811 4 screw, m4 (10mm) –16 21h6959 2 amd asm. (amd 3 & amd 4) –17 1621811 8 screw, m4 (10mm) –18 23l3646 1 bracket, cable –19 1621811 2 screw, m4 (10mm) –20 90h6360 1 power subframe asm. For single line cord –...
Page 850
Assembly 7: (continued) 836 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 851
Asm– index part number units description 7–1 04n3934 1 backplane (mb1) –2 nonum 1 front cage asm. –3 1624766 8 screw –4 nonum 1 air duct –5 1624764 4 screw assembly 7: (continued) chapter 5. Locations, addresses, and part listings 837.
Page 852
Assembly 8: models 840 and sb3 – control panel, processor tower part assemblies 838 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 853
Asm– index part number units description 8–1 ar 1 processor capacity card (slot a) see the “type, model, and part number list” on page 885. –2 ar 1 interactive card (slot b) see the “type, model, and part number list” on page 885. –3 nonum ar processor capacity access cover – nonum ar control panel ...
Page 854
Assembly 9: fc 9079 tower (models 840 and sb3) – cover assembly part assemblies 840 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 855
Asm– index part number units description 9–1 24l0825 1 top cover –2 1621811 2 screw, m4 (10mm) –3 24l1079 1 rear cover –4 24l0824 1 side cover –5 1621811 12 screw, m4 (10mm) –6 24l1078 1 front filler plate –7 1621811 2 screw, m4 (10mm) –8 24l1069 1 front cover assembly 9: (continued) chapter 5. Loca...
Page 856
Assembly 10: fc 9079 tower (models 840 and sb3) – final assembly part assemblies 842 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 857
Asm– index part number units description 10–1 24l0945 1 control panel –2 44l8406 ar filler (removable media) –2 ar optical storage unit see “type, model, and part number list” on page 885. –3 ar removable media see “type, model, and part number list” on page 885. –4 24l0821 ar disk unit emc access p...
Page 858
Assembly 10: (continued) 844 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 859
Asm– index part number units description 10–5 nonum 1 removable media cage assembly –6 1621811 2 screw, m4 (10mm) –7 1621817 2 screw –8 24l1067 1 center support bracket –9 1621811 2 screw, m4 (10mm) –10 nonum ar 5 disk unit cage assembly –11 1621811 12 screw, m4 (10mm) –12 1621817 6 screw –13 ar dis...
Page 860
Assembly 10: (continued) 846 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 861
Asm– index part number units description 10–14 nonum 1 shelf, base disk unit –15 1621811 3 screw, m4 (10mm) –16 24l0892 1 base disk unit bd/stiff. Asm. (db3) –17 24l1029 ar disk unit bd/stiff. Asm. (db1 & db2) –18 1621838 1 screw –19 nonum ar shelf, disk unit –20 1621811 2 screw, m4 (10mm) assembly ...
Page 862
Assembly 10: (continued) 848 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 863
Asm– index part number units description 10–21 24l0823 1 emc access plate –22 nonum 1 amd door assembly –23 1621811 2 screw, m4 (10mm) –24 44l0023 2 amd –25 90h6629 3 power supply — 765 watts –26 24l0940 ar filler for power supply –27 1621811 2 screw, m4 (10mm) –28 97h7329 4 battery pack –29 1621811...
Page 864
Assembly 10: (continued) 850 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 865
Asm– index part number units description 10–33 24l0926 1 pci card cage assembly (for fc 9079) –34 1621811 6 screw, m4 (10mm) –35 24l0891 1 power board/stiff. Asm. (pb1) –36 1621816 6 screw –37 16g8095 1 tod battery assembly 10: (continued) chapter 5. Locations, addresses, and part listings 851.
Page 866
Assembly 11: cover assembly — fc 5074 part assemblies 852 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 867
Asm– index part number units description 11–1 24l0825 1 top cover –2 1621811 4 screw, m4 (10mm) –3 24l1079 1 rear cover –4 24l0824 1 side cover –5 1621811 12 screw, m4 (10mm) –6 24l1078 1 front filler cover –7 1621811 2 screw, m4 (10mm) –8 24l1069 1 front cover assembly 11: (continued) chapter 5. Lo...
Page 868
Assembly 12: final assembly — fc 5074 part assemblies 854 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 869
Asm– index part number units description 12–1 24l0962 1 op panel –2 44h8406 ar filler (removable media) –2 ar optical storage unit see “type, model, and part number list” on page 885. –3 ar removable media see “type, model, and part number list” on page 885. –4 24l0821 ar disk unit emc access plate ...
Page 870
Assembly 12: (continued) 856 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 871
Asm– index part number units description 12–5 nonum 1 removable media cage assembly –6 1621811 2 screw, m4 (10mm) –7 1621817 2 screw –8 24l1067 1 center support bracket –9 1621811 2 screw, m4 (10mm) –10 nonum ar 5 disk unit cage assembly –11 1621811 12 screw, m4 (10mm) –12 1621817 6 screw –13 ar dis...
Page 872
Assembly 12: (continued) 858 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 873
Asm– index part number units description 12–14 nonum 1 shelf, base disk unit –15 1621811 3 screw, m4 (10mm) –16 24l0892 1 base disk unit bd/stiff. Asm. (db3) –17 24l1029 ar disk unit bd/stiff. Asm. (db1 & db2) –18 1621838 1 screw –19 nonum ar shelf, disk unit –20 1621811 2 screw, m4 (10mm) assembly ...
Page 874
Assembly 12: (continued) 860 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 875
Asm– index part number units description 12–21 24l0823 1 emc access plate –22 nonum 1 amd door assembly –23 1621811 2 screw, m4 (10mm) –24 44l0023 2 amd –25 90h6629 3 power supply — 765 watts –26 24l0940 ar filler for power supply –27 1621811 2 screw, m4 (10mm) –28 97h7320 4 battery pack –29 1621811...
Page 876
Assembly 12: (continued) 862 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 877
Asm– index part number units description 12–33 97h7307 1 pci card cage/asm. –34 1621811 6 screw, m4 (10mm) –35 24l0891 1 power board/stiff. Asm. (pb1) –36 1621816 6 screw –37 16g8095 1 tod battery assembly 12: (continued) chapter 5. Locations, addresses, and part listings 863.
Page 878
Assembly 13: cover assembly – fc 5075 part assemblies 864 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 879
Asm– index part number units description 13–1 24l1630 1 cover, top –2 75g2878 2 screw, m3.5 x 8mm –3 24l1652 1 cover, rear –4 24l1632 1 cover, side –5 24l1946 2 thumbscrew –6 24l1654 1 cover, front –7 24l1632 1 cover, side –8 75g2878 2 screw, m3.5 x 8mm assembly 13: (continued) chapter 5. Locations,...
Page 880
Assembly 14: final assembly – fc 5075 part assemblies 866 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 881
Asm– index part number units description 14–1 24l1592 1 op panel –2 24l1730 2 amd asm. –3 nonum 1 cage asm., disk unit –4 75g2878 4 screw, m3.5 x 8mm –4a 04n3392 2 screw, m3.5 x 35mm –5 24l1827 1 emc shield, disk unit –5a nonum ar disk unit asm. See “type, model, and part number list” on page 885. –...
Page 882
Assembly 14: (continued) 868 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 883
Asm– index part number units description 14–7 nonum 1 backplane asm. –8 75g2878 8 screw, m3.5 x 8mm –9 04n6111 1 power distribution backplane (pb1) –10 75g2878 5 screw, m3.5 x 8mm –11 nonum 1 power supply shelf –12 75g2878 11 screw, m3.5 x 8mm –13 nonum 1 backplane asm. –14 75g2878 5 screw, m3.5 x 8...
Page 884
Assembly 15: cover assembly — fc 5078 part assemblies 870 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 885
Asm– index part number units description 15–1 21p4986 1 top cover –2 1621811 6 screw, m4 (10mm) –3 44l0247 1 rear cover –4 24l0824 2 side cover –5 1621811 16 screw, m4 (10mm) –6 24l1069 1 front cover, lower –7 44l0252 1 front cover, upper assembly 15: (continued) chapter 5. Locations, addresses, and...
Page 886
Assembly 16: final assembly – fc 5078/0578 part assemblies 872 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 887
Asm– index part number units description 16–1 04n4523 1 top wrap asm. –2 00g1268 4 screws, m4x –3 04n4499 1 rear emc shield –4 11k1107 1 air moving device (fans) control card (bb1) –5 04n4500 1 front emc shield –6 24l0962 1 op panel asm. (nb1) –7 21p6303 1 front cover bracket (for fc 5078) –7 21p668...
Page 888
Assembly 16: (continued) 874 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 889
Asm– index part number units description 16–9 21p4970 2 ac power supply (p01 & p02) –10 41l5448 2 air moving device (fans) (b01 & b02) –11 21p4894 1 chassis –12 1621811 6 screw, m4 (10mm) –13 00p2382 1 power distribution (pb1) –14 00g1268 6 screws, m4x –15 44k0243 1 cable tray –16 41l5206 1 cover –1...
Page 890
Assembly 17: cover and hardware assembly for — fc 5079, fc 8079, fc 0550, fc 0551, 0578 1 1. Part assemblies 876 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 891
Asm– index part number units description 17–1 05n6809 6 cover, trim kit –2 12k0034 2 side bezel, trim kit –3 12k0032 1 top bezel, trim kit –4 97h9754 ar 1 high black eia filler –4 97h9755 ar 3 high black eia filler –4 97h9756 ar 5 high black eia filler –5 31l7519 2 cover, side –6 31l7523 1 cover, re...
Page 892
Assembly 18: power distribution unit (pdu) assembly for — fc 5079, fc 8079, fc 0550, fc 0551, 0578 part assemblies 878 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 893
Asm– index part number units description 18–1 00p2200 1 power distribution unit (pdu) single phase us –1 00p2201 1 pdu two phase –1 00p2202 1 pdu three phase –1 00p2203 1 pdu single phase wt –2 1624779 4 nut clip –3 74f1823 4 screw –4 21p4225 2 shelf/tray assembly for model 270 system (only used on ...
Page 894
Assembly 19: external cables external cables 880 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 895
Asm– index part number units description 19– 21h4902 internal modem cable (fc1010) - austria – 21h4903 internal modem cable (fc1011) - belgium – 21h4904 internal modem cable (fc1012) - africa – 21h4905 internal modem cable (fc1013) - israel – 75g3802 internal modem cable (fc1014) - italy – 75g3803 i...
Page 896
Asm– index part number units description – 04n7014 hsl cable (15m) (1462) – 21p5014 hsl optical cable (6m) (1470) – 21p5015 hsl optical cable (30m) (1471) – 21p5016 hsl optical cable (100m) (1472) – 21p6326 hsl optical cable (250m) (1473) – 87g6235 spcn cable (2m) (1463) – 21f9469 spcn cable (6m) (1...
Page 897
Miscellaneous chapter 5. Locations, addresses, and part listings 883.
Page 898
Assembly 20: miscellaneous miscellaneous 884 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 899
Asm– index part number units description 20– 59h4366 qic cleaning cartridge – 59h3661 test tape qic 4gb – 87g1626 test tape qic 16gb – 59h4127 test tape qic 25gb – 35l0967 test tape qic 50gb – 46g6844 cleaning kit, optical cables – 81f8902 cd-rom test disk (fc4425/4525) – 19p0484 dvd test disk (fc44...
Page 900
Type description model part number 1544 interactive card 840 04n2607 1545 interactive card 840 04n2606 1546 interactive card 840 04n2605 1547 interactive card 840 04n2604 1548 interactive card 840 21p4452 2315 processor capacity card sb2 04n2586 2316 processor capacity card sb3 04n2585 2318 processo...
Page 901
Type description model part number 25ac oscillator card 840, sb3 for part number, see type 25aa in this table. 25ad clock card 830, sb2 74g6398 25af oscillator 840, sb3 for part number, see type 25aa in this table. 25b3 4–way processor 830 04n3416 25b4 2–way processor 830 04n3423 2681 hsl i/o bridge...
Page 902
Type description model part number 2761 integrated modem ioa all v united states v europe v germany v australia v spain v czechoslovakia v 97h7678 v 97h7679 v 97h7680 v 97h7681 v 97h7682 v 97h7683 2763 storage ioa v card v cache battery pack all v 91h4082 v 44l0313 2765 fibre channel ioa (for remova...
Page 903
Type description model part number 2843 combined function iop - 64 mb all, except model 270 04n5095 284b embedded combined function iop fc 5075 04n4723 2881 memory riser card 830, sb2 04n3027 28aa pci drawer (includes the tower card) 830, sb2, 840, sb3 24l0926 28ab pci drawer (includes the tower car...
Page 904
Type description model part number 6382 internal 1/4 inch cartridge drive with qic-4gb (dc) on the door. V system model 830, 840, sb2, and sb3 system unit v fc 5072, 5073, 5077 expansion towers v fc 5065, 5066, 5074, 5079 expansion towers v all other towers v 97h7331 v 21h7019 v 97h7331 v 59h3745 63...
Page 905
4. Refer to “models 830/sb2 with fc 9074 – system unit backplane (mb1)” on page 673 and “models 830/sb2 with fc 9074 – cards – dedicated” on page 658 for the appropriate removal and installation procedure. Table 74. Models 830/sb2 – processor ccin table system model processor feature code processor ...
Page 906
892 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 907: Information
Chapter 6. Data recovery procedures and general system information recovery procedures . . . . . . . . . . . 893 disk service support . . . . . . . . . . 893 start disk service here . . . . . . . . . 894 determining storage protection status . . . 894 exchanging a disk unit with device parity protec...
Page 908
Start disk service here before exchanging a disk unit, you must attempt to save customer data. This procedure directs you to the correct recovery procedure to use when attempting to save customer data. 1. Is the disk unit a type 673x? No yes ↓ type 673x is a read cache which does not contain data th...
Page 909
Note: do not ipl the system to get to dst. Select the work with disk units option on the use dedicated service tools (dst) display. 2. Select the display disk configuration option on the work with disk units display. 3. Select the display disk configuration status option on the work with disk config...
Page 910
This ends the procedure. Exchanging a disk unit with device parity protection 1. Does the failing unit have data parity protection that allows service without possible data loss (see “determining storage protection status” on page 894)? Yes no ↓ customer data may be lost if serviced. Ask your next l...
Page 911
5. Exchange the failing disk unit (see “chapter 4. Removal and installation procedures” on page 617). When finished, continue with the next step of this procedure. 6. Perform the following: a. Ask the customer to stop all active applications on the system and power the system off with the power down...
Page 912
Systems that have remote load source mirror protection can be recovered by using the steps in “recover remote load source” on page 917. If you do know if this system has remote load source mirror protection, contact your next level of support. B. Select the work with disk units option on the service...
Page 913
Was the disk unit exchanged successfully using the concurrent maintenance procedure? No yes ↓ go to step 8 of this procedure. 6. The following criteria was met which is why you are here: v the concurrent repair of the local load source disk unit did not succeed. V the system has remote mirrored load...
Page 914
F. Initialize and format the disk unit. When the new disk unit is initialized and formatted, the display shows that the status is complete (this may take 30 minutes or longer). 10. Perform the following: a. Return to the work with disk unit recovery display. B. Select the replace configured unit opt...
Page 915
Note: do not ipl the system to get to dst. B. Select the work with disk units option. C. Select the display disk configuration option. D. Select the display non-configured units option. Does the disk unit that you just exchanged appear as a non-configured unit on the display? Yes no ↓ it can take up...
Page 916
Ask the customer to end all applications that are running on the system and power the system off with the power down system (pwrdwnsys) command. Go to “recover remote load source” on page 917. This ends the procedure. 23. Ask the customer to end all applications that are running on the system and po...
Page 917
4. On the resume mirrored protection display, select the disk unit that you just replaced. It has a status of suspended. 5. Is the disk unit in an independent asp? No yes ↓ the disk unit that you selected will become active when the independent asp is varied on. This ends the procedure. 6. Are you i...
Page 918
3. From the use dedicated service tools (dst) display, perform the following to save the customer data from the failing disk unit: a. Select the work with disk units option. B. Select the work with disk unit recovery option on the work with disk units display. C. Select the save disk unit data optio...
Page 919
A. Power off the system. B. Exchange the storage ioa (see “chapter 4. Removal and installation procedures” on page 617). If you do not know the part number, see “type, model, and part number list” on page 885. C. Perform an ipl to dedicated service tools (dst) (see “dedicated service tools (dst)” in...
Page 920
F. Select the disk unit that you want the data restored to on the restore disk unit data display. G. Press f10 to confirm the restore. The function status display shows the percent of customer data restored. The system will ipl to the use dedicated service tools (dst) display when the restore has co...
Page 921
Note: if this password is not valid, ask the customer for the correct password. C. Select the work with disk units option on the use dedicated service tools (dst) display. D. Select the work with disk unit recovery option on the work with disk unit display. E. Select the restore disk unit data optio...
Page 922
C. Select the work with system partitions option on the use dedicated service tools (dst) display. D. Select the recover configuration data option on the work with system partitions display. E. Select the recover primary partition configuration data on the recover configuration data display. F. Revi...
Page 923
J. Select the configured disk unit to exchange on the select configured unit to replace display. K. Select the replacement disk unit on the select replacement unit display. L. Press the enter key to confirm the replace operation (this operation takes 10 to 15 minutes to complete). Attention : the au...
Page 924
A. Return to the display disk configuration display. B. Select the display disk configuration capacity option. Does the % used field for the disk unit to be removed show an asterisk (*)? No yes ↓ you cannot use the remove units from configuration function. Go to step 2 of this procedure. 25. Return ...
Page 925
↓ go to step 2 of this procedure. 30. On the work with asp configuration display, select the display disk configuration capacity option. 31. Press f11 twice to display non-configured units. Is the unit you removed shown as a non-configured unit? Yes no ↓ go to step 2 of this procedure. 32. Do you wa...
Page 926
No yes ↓ on the work with asp configuration display, select the display disk configuration capacity option. The unit you added should be shown in the correct asp. This ends the procedure. 37. Do you have more frus to exchange? No yes ↓ go to step 33 of this procedure. 38. Ask your next level of supp...
Page 927
7. From the use dedicated service tools (dst) display, perform the following to format and initialize the disk drive you installed in step 5 on page 912 of this procedure: a. Select the work with disk units option on the use dedicated service tools (dst) display. B. Select the work with disk unit re...
Page 928
13. The system is ready for the next ipl. This ends the procedure. 14. Perform the following to remove the failing load-source disk unit on the system: a. Power off the system. B. Find the load-source disk unit. Slide the disk unit out of the system (see “chapter 4. Removal and installation procedur...
Page 929
D. Select the work with disk unit recovery option on the work with disk unit display. E. Select the recover configuration option on the work with disk unit recovery display. This option assembles the system configuration information on disk unit 1 in the system unit. Notes: a. A warning message appe...
Page 930
24. From the use dedicated service tools (dst) display, perform the following to format and initialize the disk drive you installed in step 22 of this procedure: a. Select the work with disk units option on the use dedicated service tools (dst) display. B. Select the work with disk unit recovery opt...
Page 931
30. The system is ready for the next ipl. This ends the procedure. 31. Are there multiple failing disk units under the same ioa? No yes ↓ perform the following: a. Power off the system. B. Exchange the storage ioa (see “chapter 4. Removal and installation procedures” on page 617). If you do not know...
Page 932
– for system models 830, 840, sb2 and sb3, this disk unit must be located in position d31, d32, d33, or d34. Secondary partition: – see ’locating a secondary partition’s load source from the primary partition’s console’ in the iseries service functions information. V remote load source - a load sour...
Page 933
Dedicated service tools (dst). Do not select f10 from the disk configuration attention report display when you are performing this recover remote load source procedure. Note: at this time, the load source disk is the only configured disk unit in the system. The following steps ensure that the destru...
Page 934
B. Select the end licensed internal code option. Note: remember that the file does not close until you select the end licensed internal code option. This ends the procedure. Verifying the repair 1. Were you sent here after completing a concurrent maintenance procedure? No yes ↓ go to “verify concurr...
Page 935
Yes no ↓ a new symptom may have occurred. Use the src information and go to “chapter 2. Unit reference codes” on page 59 to determine the cause of the problem. This ends the procedure. 6. Are there any other failing items that remain to be exchanged? Yes no ↓ ask your next level of support for assis...
Page 936
To display missing or failed hardware perform the following: a. On the command line, enter strsst. If you cannot get to sst, select dst (see ″accessing dedicated service tools ″ in the iseries service functions. Note: do not ipl the system to get to dst. B. On the start service tools sign on display...
Page 937
3. The power on light starts blinking at the fast rate of one blink per second as the system is powered on. The light stops blinking and stays on when power on is complete. 4. If the system has multiple partitions, some secondary partitions may not power on if they have been configured to ″hold″. To...
Page 938
3. Press the power button (white) on the control panel. The data-function display shows o? (the international power-off symbol). 4. Press the power button (white) on the control panel again. Note: to cancel the power-off operation, do not press the power button a second time. Instead, press any othe...
Page 939
The service action is: go to: the part to remove or install or isolate is in the system unit. The part to remove or install or isolate is in the system expansion unit. “powering off a system with multiple logical partitions using the control panel or primary partition’s console”. The part to remove ...
Page 940
Must stop all applications, including console applications, and subsystems that are running in all logical partitions, before the delayed power-off operation is complete. Attention: using the control panel power push-button to power off the system may cause unpredictable results in the data files, a...
Page 941
Note: if the system has logical partitions, then all operations on the console refer to the console of the logical partition in which you are working. Note: to locate a secondary partition’s console go to iseries service functions. Use this procedure only to power off an expansion tower or unit when...
Page 942
Yes no ↓ you cannot power off the tower at this time. The spcn controlling system must be running os/400 or at sst/dst to power off the tower. Correct that problem first, then perform this procedure again. This ends the procedure. 5. Work with the customer to switch ownership of the tower’s hsl i/o ...
Page 943
Status ″ of the other rows to see if there are any ″failed″ links, other than the links that you recorded for the tower that you are working on. Are there any other failed links that are not associated with the tower that you are working on? Yes no ↓ go to step 12 of this procedure. 11. Using table ...
Page 944
Note: if you have only the resource name, select the locate resource by resource name option and display the associated packaging resource(s) for the selected resource. Use the frame id shown for the selected resource in step 15d. D. Select the hardware contained within package option for the frame ...
Page 945
Note: if the system has logical partitions and multiple logical partitions own iops on the bus, then you must do the power off from the primary partition’s console. When instructed to power on the expansion tower or unit, do it from the console of the primary partition. E. The ″confirm power off″ di...
Page 946
22. Are you here to exchange the ac input/charger, any of the device boards or the power board? Yes no ↓ you can main maintain ac power to the expansion unit while you are servicing this tower. When the expansion tower is powered off, open the rear cover and trace the ac jumper cords from the three ...
Page 947
D. Are you working in the primary partition? No yes ↓ perform the function 69 (with the control panel set to manual mode) from the control panel (see “control panel functions” in the iseries service functions information). Then, go to step 29 of this procedure. E. Perform function 69 from the work w...
Page 948
↓ work with the customer to restore the mode of the tower to ″switchable″ using the ″service reference procedures″ in the iseries service functions information. Continue with the next step of this procedure. 33. Work with the customer to start the crg that you ended during this procedure. Refer to t...
Page 949
The jumper may be moved at any time, but changes only take effect during a system ipl. Refer to the illustration below while changing the mode jumper. 1. Power off the system, ensuring that no jobs are currently processing. (see ″starting and stopping the system″ in the information center at http://...
Page 950
If the mode jumper is not in the desired position follow the steps in “setting or changing the mode of an i/o card” on page 934. If the mode jumper is in the desired position and any other i/o card or device system reference codes (srcs) occurred at about the same time as this error, contact your se...
Page 951
6. Go to ″hexadecimal product activity log data″ in the iseries service functions book to obtain the address information. When that procedure instructs you to return to the previous procedure, return to step 8 of this procedure. 7. Addressing information is in the bus-bus-bus-bus/card-card/board-boa...
Page 952
In the above example, the contents of “storage” are defined as follows: reference description i/o bus this is the scsi bus to which the device is connected. I/o adapter this is the adapter that the i/o bus connects to on the i/o processor. Controller this is the logical controller for the addressed ...
Page 953
Note: when converting from bus/board/card format to bus-bus-bus- bus/card-card/board-board format, the numbers must be converted from decimal to hexadecimal. 12. Unit (device) address definitions are explained in an “abcd efgh” format. For example, if the unit address is 0100 ffff or 0001 00ff, the ...
Page 954
Workstation a i/o bus b adapter cd port e 0 f device g 0 h session disk, tape, or optical with i/o adapter address (type b) a i/o adapter b i/o bus cd controller ef device gh ff note: if the unit (device) address appears as ffff ffff, the address cannot be determined. 13. Os/400 communication-diagno...
Page 955
Table 76. Src format examples (other formats exist; if necessary contact your next level of support) (continued) src word number panel function, digits x to y (from left to right) iop src format 13 iop src format 17 device src format 27 lic src format 60 lic src format 61 lic src format 62 lic src f...
Page 956
0mmm model number of failing device (i.E. Mmm=’001’) ssssssss system reference code - this src is used to determine why the primary console failed to respond. Pppp cause code lmmm level indicator plus 3 ″digit model number of failing device lmmm level indicator plus 3 ″digit model number (for exampl...
Page 957
Determining if the system has logical partitions this procedure instructs the user on how to determine if the system has logical partitions. 1. Go to the primary partition system console. 2. From the sst or dst screen select the work with system partitions option. 3. At the work with system partitio...
Page 958
Partition for clarification). For information on determining the hosting partition for a guest partition see “determining the hosting partition of a guest partition”. Note: the hosting partition may not have a console session established via telnet. In that case use the primary partition’s console. ...
Page 959
– for system models 830, 840, sb2 and sb3, this disk unit must be located in position d31, d32, d33, or d34. Secondary partition: – see ’locating a secondary partition’s load source from the primary partition’s console’ in the iseries service functions information. V remote load source – a load sour...
Page 960
The process of performing an ipl from removable media is an alternate or type d ipl. The device that contains the ipl media is the alternate ipl device. The system searches for the alternate ipl device in a specific sequence (see “search sequence for the alternate ipl device”). The alternate ipl dev...
Page 961
For the location of the address switch on external devices, see the information in the device installation service manual. Reclaim iop cache storage 1. If you are not already using dedicated service tools, perform an ipl to dst (see “dedicated service tools (dst)” in the iseries service functions in...
Page 962
948 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 963: Part 3. Appendixes
Part 3. Appendixes © copyright ibm corp. 2000, 2001 949.
Page 964
950 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 965
Appendix a. Problem summary form use this problem summary form in this appendix to record information displayed on the control panel when a problem occurs on the system. Note: determine if the system has logical partitions. Go to “determining if the system has logical partitions” on page 943, before...
Page 966
Note: all functions may not display, depending on the failure. Functions descriptions src words function 1 ipl mode/type function 5 power src (if applicable) function 11 src word 1, extended src characters 9–32 function 12 src words 2, 3, 4, 5 function 13 src words 6, 7, 8, 9 function 20 system mode...
Page 967
Appendix b. Preventive maintenance (pm) scheduled preventative maintenance (pm) is no longer required. Loading and applying all ptfs is the responsibility of the customer. Refer the customer to the information center at http://www.Ibm.Com/eserver/iseries/infocenter. © copyright ibm corp. 2000, 2001 ...
Page 968
954 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 969: Parts
Appendix c. Working with electrostatic discharge-sensitive parts when holding or installing electrostatic discharge-sensitive (esd) parts, use the esd handling kit (ibm* part 6428316) or similar. Read the instructions inside the top cover of the carrying case. All system logic cards are sensitive to...
Page 970
956 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 971
Appendix d. System safety inspection introduction a safety inspection for the system should be performed: v when it is inspected for an ibm maintenance agreement v when ibm service is requested and no service has recently been performed by ibm v when an alterations and attachments review is performe...
Page 972
3. Check for 1.0 ohm or less of resistance between the power cord ground and the power supply frame. 4. Ensure that the power cord is fully inserted and secured into position on the machine end. 5. Ensure that the power cord required for your country and system is installed. Ac safety grounds 1. Ens...
Page 973
5. Ensure that the safety shield is installed over the left side of the expansion unit amd assembly. 6. Check the external battery backup power supply cable (if present) for visible cracks, wear, or damage. 1. Models 640, 730, and s30 only: ensure that the retainer that holds the vertical spd card s...
Page 974
960 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 975: Appendix E. Service Log
Appendix e. Service log machine type ____________ serial number ____________ logical partition ___________ date description of problem/action taken (do not record hours or part numbers.) service representative © copyright ibm corp. 2000, 2001 961.
Page 976
Date description of problem/action taken (do not record hours or part numbers.) service representative 962 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 977
Appendix f. Hsl loop configuration and status form use this hsl loop configuration and status form to record the status of the hsl ports in the loop. Note: you may copy this form as necessary. Hsl loop configuration and status worksheet for system _______________, loop number ___________ table 77. H...
Page 978
Table 77. Hsl loop configuration and status form (continued) leading link from this resource link status (operational / failed) trailing link from this resource hsl resource type (nic or i/o adapter), resourse name, and tower type/model/feature code as frame id and port as port and frame id hsl reso...
Page 979
Table 77. Hsl loop configuration and status form (continued) leading link from this resource link status (operational / failed) trailing link from this resource hsl resource type (nic or i/o adapter), resourse name, and tower type/model/feature code as frame id and port as port and frame id hsl reso...
Page 980
966 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 981
Appendix g. Hsl link status diagnosis form use this hsl link status diagnosis form to record the status of the hsl links. Note: you may copy this form as necessary. Table 78. Hsl link status diagnosis chart column a (starting status) column b (status after step 14 on page 290) column c (column a is ...
Page 982
968 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 983
Appendix h. Installed features in a pci bridge set form use this installed features in a pci bridge set form to record the ″pci bridge set″ card positions, and multi-adapter bridge function numbers. Note: you may copy this form as necessary. Table 79. Installed features in a pci bridge set pci bridg...
Page 984
970 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 985
Appendix i. Hsl cable location form use this worksheet to determine the loop number, frame id, and hsl port label for an hsl cable that you will be replacing. Record information in the table below when you are directed to do so. Note: you may copy this form as necessary. Table 80. Hsl cable location...
Page 986
972 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 987: Part Number Index
Part number index part number asm– index page 00g1268 16–14 875 00g1268 16–17 875 00g1268 16–19 875 00g1268 16–2 873 00g1268 16–8 873 00p2200 18–1 879 00p2201 18–1 879 00p2202 18–1 879 00p2203 18–1 879 00p2382 16–13 875 04n2653 20– 885 04n2662 7–14 835 04n2793 2–5 807 04n3038 16– 875 04n3345 2–3 807...
Page 988
Part number asm– index page 21h3763 20– 885 21h3790 20– 885 21h3791 20– 885 21h4811 20– 885 21h4902 19– 881 21h4903 19– 881 21h4904 19– 881 21h4905 19– 881 21h6959 6–17 831 21h6959 7–16 835 21h7000 7–22 835 21h7080 7–24 835 21h7208 5–7 827 21h7209 5–3 827 21h7211 5–9 827 21h7213 5–5 827 21h7512 5–1 ...
Page 989
Part number asm– index page 44l0007 19– 881 44l0023 10–24 849 44l0023 12–24 861 44l0023 3–23 821 44l0082 20– 885 44l0243 1–7 805 44l0247 1–3 805 44l0247 15–3 871 44l0252 15–7 871 44l8406 10–2 843 45h2364 20– 885 46g0298 20– 885 46g6844 20– 885 59h3661 20– 885 59h4127 20– 885 59h4366 20– 885 59x4262 ...
Page 990
976 iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts v5r1.
Page 991
Readers’ comments — we’d like to hear from you iseries iseries model 830, 840, sb2, and sb3 problem analysis, repair and parts version 5 publication no. Sy44-5969-01 overall, how satisfied are you with the information in this book? Very satisfied satisfied neutral dissatisfied very dissatisfied over...
Page 992: Business Reply Mail
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Page 993: Glossary
Glossary this glossary includes terms and definitions from: v the american national dictionary for information systems ansi x3.172-1990, copyright 1990 by the american national standards institute (ansi). Copies may be purchased from the american national standards institute, 1430 broadway, new york...
Page 994
Dedicated service tools. The part of the service function used to service the system when the operating system is not working. Device parity protection. A function that protects data stored on a disk unit subsystem from being lost because of the failure of a single disk unit in the disk unit subsyst...
Page 995
Licensed internal code. Programming that defines logical operations on data. Lictr. Licensed internal code trouble report. Local area network. A computer network located on a user’s premises within a limited geographical area. Logo. An identifying statement. Media. Magnetic disks or tapes and compac...
Page 996
Sign-on. The procedure by which the user starts working at a workstation. Simm. Single in-line memory module. Single bus connection. Only one bus is connected to the optical link card. One connector is not used. Spcn. System power control network. Spd bus. An as/400 input/output bus architecture. Sr...
Page 997: Notices
Notices this information was developed for products and services offered in the u.S.A. Ibm may not offer the products, services, or features discussed in this document in other countries. Consult your local ibm representative for information on the products and services currently available in your a...
Page 998
If you are viewing this information softcopy, the photographs and color illustrations may not appear. The drawings and specifications contained herein shall not be reproduced in whole or in part without the written permission of ibm. Ibm has prepared this publication for use by hardware service repr...
Page 1000
Printed in the united states of america on recycled paper containing 10% recovered post-consumer fiber. Sy44-5969-01.