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IBM RS/6000 Enterprise Server M80 User Manual - Contents
Contents
Safety Notices .
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. ix
Rack Safety Instructions .
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Electrical Safety .
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. ix
Laser Safety Information .
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Laser Compliance .
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Data Integrity and Verification .
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About This Book .
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. xv
ISO 9000 .
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Online Publications
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. xv
Related Publications .
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. xv
Ergonomic Information .
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. xvi
Trademarks .
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. xvi
Chapter 1. Introducing the RS/6000 Enterprise Server Model H80 .
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. 1
Chapter 2. Using the RS/6000 Enterprise Server Model H80 .
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. 3
Operator Panel .
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. 3
Scrolling Ball Indicator .
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. 3
Powering Off and Powering On the System .
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. 3
Powering Off the System .
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Powering On the System .
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. 4
Powering Off and Powering On the System Using the Service Processor .
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. 4
POST Indicators .
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. 4
POST Keys .
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. 5
1 Key .
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. 5
5 Key .
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6 Key .
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8 Key .
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. 6
Console Strategy
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. 6
Reading the I/O Drawer Operator Panel Display .
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Checkpoints .
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. 7
Using the Keyboards .
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. 7
Using the Three-Button Mouse .
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. 8
Handling the Mouse Correctly .
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. 8
Caring for the Mouse .
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. 8
Cleaning the Mouse
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. 9
Using the 3.5-Inch Diskette Drive .
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Write-Protecting 3.5-Inch Diskettes .
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. 10
Loading and Unloading the 3.5-Inch Diskette .
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. 11
Using the CD-ROM Drive
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. 11
Loading the CD-ROM Drive
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. 12
Unloading the CD-ROM Drive .
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Cleaning the CD-ROM Drive .
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. 12
Emergency Eject .
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. 12
Using the Service Processor and Service Agent Features
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iii
Summary of RS/6000 Enterprise Server M80
Page 1
Rs/6000 enterprise server model h80 ~ pseries 660 models 6h0 and 6h1 user’s guide sa38-0565-03 ibm.
Page 2
Fourth edition (june 2001) before using this information and the product it supports, read the information in “safety notices” on page ix, “appendix a. Environmental notices” on page 129, and “appendix b. Notices” on page 131. A reader’s comment form is provided at the back of this publication. If t...
Page 3: Contents
Contents safety notices . . . . . . . . . . . . . . . . . . . . . . . . Ix rack safety instructions . . . . . . . . . . . . . . . . . . . . . Ix electrical safety . . . . . . . . . . . . . . . . . . . . . . . . Ix laser safety information . . . . . . . . . . . . . . . . . . . . . Xi laser compliance...
Page 4
Service processor . . . . . . . . . . . . . . . . . . . . . . 14 electronic service agent . . . . . . . . . . . . . . . . . . . 15 chapter 3. Using the service processor. . . . . . . . . . . . . . . 17 service processor menus . . . . . . . . . . . . . . . . . . . . 18 accessing the service processor...
Page 5
System configuration . . . . . . . . . . . . . . . . . . . . 55 service processor error log . . . . . . . . . . . . . . . . . . . 56 lcd progress indicator log . . . . . . . . . . . . . . . . . . . 57 service processor operational phases . . . . . . . . . . . . . . . . 58 pre-standby phase . . . . ....
Page 6
Configure dials and lpf keys. . . . . . . . . . . . . . . . . . . 86 configure reboot policy. . . . . . . . . . . . . . . . . . . . . 87 configure remote maintenance policy . . . . . . . . . . . . . . . . 88 configure ring indicate power-on policy . . . . . . . . . . . . . . . 90 configure surveilla...
Page 7
Exerciser commands (cmd) . . . . . . . . . . . . . . . . . . 107 abbreviations . . . . . . . . . . . . . . . . . . . . . . . 108 memory exerciser . . . . . . . . . . . . . . . . . . . . . 108 save or restore hardware management policies . . . . . . . . . . . . 109 scsi bus analyzer . . . . . . . . ....
Page 8
Terminal emulators . . . . . . . . . . . . . . . . . . . . . 142 recovery procedures . . . . . . . . . . . . . . . . . . . . 142 transfer of a modem session . . . . . . . . . . . . . . . . . . 142 recovery strategy . . . . . . . . . . . . . . . . . . . . . 143 prevention strategy . . . . . . . . . ....
Page 9: Safety Notices
Safety notices a danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v x a caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal inj...
Page 10
Danger an electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock. Before insta...
Page 11
Laser safety information caution: this product may contain a cd-rom which is a class 1 laser product. Laser compliance all lasers are certified in the u.S. To conform to the requirements of dhhs 21 cfr subchapter j for class 1 laser products. Outside the u.S., they are certified to be in compliance ...
Page 12
Xii user’s guide.
Page 13
Data integrity and verification ibm computer systems contain mechanisms designed to reduce the possibility of undetected data corruption or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures, power fluctuations or outages, or component failures mu...
Page 14
Xiv user’s guide.
Page 15: About This Book
About this book this book provides information on how to install and remove options, use the system, use diagnostics, use service aids, and verify system operation. This book also provides information to help you solve some of the simpler problems that might occur. Iso 9000 iso 9000 registered quali...
Page 16
Ergonomic information after you have set up your system, we encourage you to visit the healthy computing web site. Good ergonomic practice is important to get the most from your workstation and to avoid discomfort. This means that the equipment and the workplace should be arranged to suit your indiv...
Page 17
Chapter 1. Introducing the rs/6000 enterprise server model h80 the model h80 and 660 models 6h0 and 6h1 is a multiprocessor, multibus system packaged in drawers. The processors and memory are packaged in a 5 eia-unit central electronics complex (cec drawer), and the i/o devices are in a 5 eia-unit i...
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2 user’s guide.
Page 19
Chapter 2. Using the rs/6000 enterprise server model h80 this chapter discusses system power control and use of options such as the keyboard, mouse, and drives supported by the model h80 and 660 models 6h0 and 6h1. Operator panel the following diagram shows the locations of the operator panel displa...
Page 20
Attention: using the power button on the primary i/o drawer operator panel to power off the system might cause unpredictable results in the data files, and the next ipl will take longer to complete. 1. Open the rack door. 2. Press the power button on the primary i/o drawer operator panel. The power ...
Page 21
Keyboard initialize the keyboard and mouse. The time period for pressing a key to access the system management services, or to boot from a particular boot list, is now open. See “post keys” for more information. Network self-test on network adapters scsi adapters are being initialized speaker sounds...
Page 22
8 key to enter the open firmware command line, press the numeric 8 key after the word keyboard displays and before the last word speaker displays during startup. After you press the 8 key, the remaining post indicators display until initialization completes. When initialization and post are complete...
Page 23
Reading the i/o drawer operator panel display the operator panel display is used to: v track the progress of the system unit self tests and configuration program. V display codes when the operating system comes to an abnormal end. V display system messages. Checkpoints during power-on self-test (pos...
Page 24
3. Control keys move the cursor on the screen and do programmed control functions. The movement and functions depend on the application used. 4. Numeric keypad is arranged like a calculator to help when typing numbers. All of the keyboards adjust for typing comfort. To tilt the keyboard, pull out th...
Page 25
V glass v enamel v plastic v paper (except newspaper) v metal rough surfaces collect contaminants that can be transferred to the interior of the mouse by the ball. Rough surfaces can also cause the pads located on the bottom of the mouse to prematurely wear. A deeply pitted surface could cause errat...
Page 26
8. Turn the retaining ring clockwise until the open slots are covered and you hear the ring snap into place. Using the 3.5-inch diskette drive the model h80 and 660 models 6h0 and 6h1 has a 1.44mb diskette drive installed vertically in the front. The 1.44mb diskette drive can format, read, and write...
Page 27
Loading and unloading the 3.5-inch diskette to load a diskette into the drive, insert the diskette in the diskette drive with the labeled metal shutter first. Push the diskette into the drive until you hear a click. The click indicates that the diskette is securely in position in the drive. To unloa...
Page 28
When the cd-rom is set to on, the status light indicates one of several conditions. The following are status light states and the respective conditions of the cd-rom drive: v off during standby with the tray loaded or unloaded v blinks from insertion of the tray to completion of initialization v bli...
Page 29
1 compact disc tray 4 volume control 2 emergency eject hole 5 status light 3 headphone jack 6 load/unload button note: normally the tray makes a ratcheting sound when you pull it open using the above procedure. 1 2 5 6 4 3 chapter 2. Using the model h80 and 660 models 6h0 and 6h1 13.
Page 30
Using the service processor and service agent features the service processor and service agent features protect users against unnecessary system downtime by keeping support personnel (both internal and external) aware of any unexpected changes in the system environment. In combination, the two featu...
Page 31
Unlike the electronic service agent, the service processor cannot be configured in a client/server environment where one system can be used to manage all dial-out functions for a set of systems. Prior to installing the electronic service agent feature, ensure that you have the latest level of system...
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16 user’s guide.
Page 33
Chapter 3. Using the service processor the service processor menus make it possible for you to configure service processor options, as well as enable and disable functions. Service processor menus are available using an ascii terminal when ok is displayed on the primary i/o drawer operator panel or ...
Page 34
Service processor menus the service processor menus are divided into two groups: v general user menus - the user must know the general-access password. V privileged user menus - the user must know the privileged-access password. If the server is powered off, the service processor menus can be access...
Page 35
Menu inactivity the service processor exits menu mode after ten minutes of inactivity, and displays a message indicating that it has done so. Pressing any key on the ascii terminal causes the main menu to be displayed. General user menu the menu options presented to the general user are a subset of ...
Page 36
V read system post errors this option should only be used by service personnel to display additional error log information. V exit from menus selecting this option will exit the service processor menus. You can re-enter the menus by pressing any key on the console. Privileged user menus the followin...
Page 37
Service processor firmware version: cm000313 copyright 2000 ibm corporation system name main menu 1. Service processor setup menu 2. System power control menu 3. System information menu 4. Language selection menu 5. Call-in/call-out setup menu 6. Set system name 99. Exit from menus 1> v service proc...
Page 38
Service processor setup menu the service processor setup menu shown below is accessed from the main menu. Service processor setup menu 1. Change privileged access password 2. Change general access password 3. Enable/disable console mirroring: currently enabled 4. Start talk mode 5. Os surveillance s...
Page 39
Passwords passwords can be any combination of up to eight alphanumeric characters. You can enter longer passwords, but the entries are truncated to include only the first eight characters. The privileged-access password can be set from service processor menus or from system management services (sms)...
Page 40
Console mirroring is supported on serial port 1 (s1) and serial port 2 (s2). When console mirroring is enabled, the service processor sends information to both serial ports. The serial port from which console mirroring is enabled is referred to as the active port. The mirror port is determined when ...
Page 41
This option updates the system eproms. After entering y to indicate that you want to continue, you are prompted to enter the update diskettes. Follow the instructions on the screen. When the update is complete, the service processor reboots. All system eproms that can be reprogrammed are updated at ...
Page 42
System power control menu this menu is used to set power control options. Other menus that control boot options are available here: system power control menu 1. Enable/disable unattended start mode: currently enabled 2. Ring-indicate power-on menu 3. Reboot/restart policy setup menu 4. Power-on syst...
Page 43
Setting) is selected, and the modem(s) have not been configured, you will be asked to configure the modems first. See “call-in/call-out setup menu” on page 38 for information on configuring modems. Option 2 is used to set the number of rings. V reboot/restart policy setup menu the following menu con...
Page 44
– call-out before restart (enabled/disabled) - if a restart is necessary due to a system fault, you can enable the service processor to call out and report the event. This option can be valuable if the number of these events becomes excessive, signalling a bigger problem. V power-on system allows im...
Page 45
– service mode boot from default list this selection is similar to “service mode boot from saved list”, except the system boots from the default boot list that is stored in the system firmware. This is normally used to try to boot customer diagnostics from the cd-rom drive. Using this option to boot...
Page 46
V read service processor error logs displays the service processor error log. Refer to “service processor error log” on page 56 for an example of this error log. V read system post errors this option should only be used by service personnel to display additional error log information. V read nvram d...
Page 47
The error status of each processor is indicated by ab, where b indicates the number of errors and a indicates the type of error according to the following table: 1. Bring-up failure 2. Run-time non-recoverable failure 3. Run-time recoverable failure a status of 00 indicates that the cpu has not had ...
Page 48
Note: if there is only one processor in the system, system memory may reside on that processor assembly. In that case, you are given the option to select the processor card from the list. After you select a processor card or a memory riser card, a menu allowing the selection of a memory dimm is disp...
Page 49
4. Group integrity failure an error status of 00 indicates that the memory dimm has not had any errors logged against it by the service processor. To change the memory configuration, select the number of the memory dimm. The memory dimm state will change from configured to deconfigured or from decon...
Page 50
Memory riser card 1 memory dimm locations for service processor menus 15: 11.16 16: 11.18 13: 11.20 11: 11.24 9: 11.28 7: 11.29 5: 11.25 3: 11.21 1: 11.17 2: 11.19 4: 11.23 6: 11.27 8: 11.31 10: 11.30 12: 11.26 14: 11.22 memory riser card 2 memory dimm locations for service processor menus 15: 10.32...
Page 51
Processor card memory dimm locations for service processor menus 8: 3.48 7: 3.50 6: 3.52 5: 3.54 4: 3.55 3: 3.53 2: 3.51 1: 3.49 chapter 3. Using the service processor 35.
Page 52
V power control network utilities menu this menu allows the user to do a lamp test on the operator panels and display, or change the i/o type. Power control network utilities menu 1. Lamp test for all operator panels 2. Display i/o type 3. Change i/o type 98. Return to previous menu 1> – lamp test f...
Page 53
Language selection menu 1. English 2. Francais 3. Deutsch 4. Italiano 5. Espanol 6. Svenska 98. Return to previous menu 99. Exit from menus 1> note: your ascii terminal must support the iso-8859 character set to correctly display languages other than english. Chapter 3. Using the service processor 3...
Page 54
Call-in/call-out setup menu this menu is used to configure a modem for the service processor to use to support the system: call-in/call-out setup menu 1. Modem configuration menu 2. Serial port selection menu 3. Serial port speed setup menu 4. Telephone number setup menu 5. Call-out policy setup men...
Page 55
Modem configuration menu the first two lines of the modem configuration menu are status lines showing the current selections. Selections are made in the two sections labeled modem ports and modem configuration file name. Select the serial port that you want to activate and then select the modem conf...
Page 56
Serial port selection menu this menu allows you to enable or disable the call-in and call-out functions of each serial port in any combination. Serial port selection menu 1. Serial port 1 call-out: 3. Serial port 1 call-in: currently disabled currently disabled 2. Serial port 2 call-out: 4. Serial p...
Page 57
Telephone number setup menu use this menu to set or change the telephone numbers for reporting a system failure. Telephone number setup menu 1. Service center telephone number: currently unassigned 2. Customer administration center telephone number: currently unassigned 3. Digital pager telephone nu...
Page 58
Call-out policy setup menu callout settings can be set using the following menu: call-out policy setup menu 1. Call-out policy (first/all): currently first 2. Remote timeout, (in seconds): currently 120 3. Remote latency, (in seconds): currently 2 4. Number of retries: currently 2 98. Return to prev...
Page 59
Customer account setup menu this menu allows users to enter information that is specific to their account. Customer account setup menu 1. Customer account number: currently unassigned 2. Customer retain login userid: currently unassigned 3. Customer retain login password: currently unassigned 98. Re...
Page 60
Service processor functions this section discusses some of the service processor functions in greater detail. The service processor supports the functions listed in the following table. Built-in functions initialization and test service processor bist system chip initialization error data collection...
Page 61
System power-on methods this section discusses the following system power-on methods: v power-on switch v service processor menus privileged users can power on the system by selecting the system control power menu option from the main menu and then selecting the power-on system option from the syste...
Page 62
Service processor reboot/restart recovery reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware is rei...
Page 63
When this setting is no, or if the operating system did not set a policy, the service processor refers to enable supplemental restart policy for its action. Enable supplemental restart policy - the default setting is no. If set to yes, the service processor restarts the server when the operating sys...
Page 64
System firmware updates this section provides information and instructions for updating the system firmware. You may need to perform these steps if you are installing an option or if your support representative has instructed you to update your firmware. Always check the pseries & rs/6000 support we...
Page 65
The images are available on the web site in either dos format or aix (backup) format: v if downloading to a pc, download the dos image and follow the instructions. The diskettes that are created will be in aix (backup) format. V if downloading to a pseries or rs/6000 system, follow the instructions ...
Page 66
Attention: do not overlook the periods (.) in the commands shown above. Aix commands are case-sensitive. Type them exactly as shown. You will be asked for confirmation to proceed with the firmware update and the required reboot. If you confirm, the system will apply the new firmware, reboot, and ret...
Page 67
The eight-digit codes are as follows: code action a1fd 0000 system firmware has been corrupted and must be reflashed. A1fd 0001 insert update diskette 1. A1fd 0002 insert update diskette 2. A1fd 0003 insert update diskette 3. Notes: 1. If the wrong diskette is inserted at any time, or if the diskett...
Page 68
You can enable or disable cpu repeat gard or memory repeat gard using the processor configuration/deconfiguration menu, which is a submenu under the system information menu. Run-time cpu deconfiguration (cpu gard) l1 instruction cache recoverable errors, l1 data cache correctable errors, and l2 cach...
Page 69
V surveillance interval the maximum time the service processor should wait for a heartbeat from the operating system before timeout. V surveillance delay the length of time to wait from the time the operating system is started to when the first heartbeat is expected. Surveillance does not take effec...
Page 70
Note: some modems, such as ibm 7857-017, are not designed for the paging function. Although they can be used for paging, they will return an error message when they do not get the expected response from another modem. Therefore, even though the paging was successful, the error message will cause the...
Page 71
Console mirroring console mirroring is supported on serial port 1 (s1) and serial port 2 (s2). When console mirroring is enabled, the service processor sends information to both serial ports. The serial port from which console mirroring is enabled is referred to as the active port. The mirror port i...
Page 72
Service processor error log the service processor error log, an example of which is shown below, contains information about error conditions detected by the service processor. Error log 1. 11/30/99 19:41:56 service processor firmware failure b1004999 enter error number for more details. Press return...
Page 73
Lcd progress indicator log the following is an example of the lcd progress indicator log. It shows the types of entries that may appear in the log, and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). Lcd progress indicator log b0ff 0539..17...
Page 74
Service processor operational phases this section provides a high-level flow of the phases of the service processor. Sp power applied pre-standby phase standby phase sp menus available bring-up phase sms menus available run-time phase aix login prompt available pre-standby phase this phase is entere...
Page 75
The standby phase components are as follows: v modem configuration the service processor configures the modem (if installed) so that incoming calls can be received, or outgoing calls can be placed. V dial in monitor incoming phone line to answer calls, prompt for a password, verify the password, and...
Page 76
Run-time phase this phase includes the tasks that the service processor performs during steady-state execution of the operating system. V environmental monitoring the service processor monitors voltages, temperatures, and fan speeds. V responding to system processor commands the service processor re...
Page 77
Chapter 4. Using system management services use the system management services menus to view information about your system and to perform tasks such as setting a password, changing the boot list, and setting the network parameters. The text-based open firmware command line (the ok prompt), which is ...
Page 78
Each option on the system management services utilities menu is described in this section. Password utilities entering this selection permits access to the options shown on the following screen: password utilities 1 set privileged access-password 2 remove privileged-access password 3 unattended star...
Page 81
Adapter parameters select the adapter parameters option from the network parameters menu to view an adapter’s hardware address, as well as configure network adapters that require setup. A screen similar to the following displays when you make this selection: adapter parameters device slot hardware a...
Page 82
Ping select ping from the network parameters menu to test a connection to a remote system unit. After selecting the ping option, you must first choose an adapter to communicate with the remote system. Adapter parameters device slot hardware address 1. Gigabit ethernet 4: u0.1-p1-i4/e1 0004ac7c0135 2...
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Select boot devices select this option to view and change the custom boot list, which is the sequence of devices read at startup time. The boot list can contain up to five devices. The following is an example of this screen. Select boot devices 1 display current settings 2 restore default settings 3...
Page 86
Selecting any of the configure boot device options displays a screen similar to the following. Configure nth boot device device current device number position name 1 1 diskette 2 4 ethernet ( loc=u0.1-p1-i4/e1 ) 3 - token-ring ( loc=u0.1-p1-i5/t1 ) 4 2 scsi cd-rom ( loc=u0.1-p1/z1-a1 ) 5 3 scsi 9100...
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72 user’s guide.
Page 89
Chapter 5. Using the online and standalone diagnostics the diagnostics consist of online diagnostics and standalone diagnostics. Online diagnostics, when they are installed, reside with aix in the file system. They can be booted: v in single user mode (referred to as service mode) v run in maintenan...
Page 90
Diagnostics do not allow you to continue until a terminal is selected from the define terminal option menu. Select lft for graphical displays. Undefined terminal types if you specify an undefined terminal type from the define terminal option menu, the menu prompts the user to enter a valid terminal ...
Page 91
V the cd-rom drive from which diagnostics were loaded cannot be tested. V the scsi adapter (or circuitry) controlling the cd-rom drive from which diagnostics were loaded cannot be tested. Running the diagnostics from a tty terminal consider the following when you run diagnostics using a tty-type ter...
Page 92
General setup attributes 3151 /11/31/41 settings 3151 /51/61 settings 3161/ 3164 settings description scroll jump jump jump when the last character on the bottom line is entered, the screen moves down one line. Auto lf off off off for the ″ on ″ setting, pressing the return key moves the cursor to t...
Page 93
Additional communication attributes the following communication attributes apply to the 3151, 3161, and 3164 terminals. Communication setup attributes 3151 /11/31/41 settings 3151 /51/61 settings 3161/3164 settings description operating mode echo echo echo data entered from the keyboard on the termi...
Page 94
Keyboard setup attributes 3151/11/ 31/41 settings 3151 /51/61 settings 3161 /3164 settings description enter return return return the enter key functions as the return key. Return new line new line new line the cursor moves to the next line when the return key is pressed. New line cr cr cr the retur...
Page 95
Online diagnostics modes of operation the online diagnostics can be run in the following three modes: v service mode v concurrent mode v maintenance mode service mode service mode provides the most complete checkout of the system resources. This mode also requires that no other programs be running o...
Page 96
Concurrent mode use concurrent mode to run online diagnostics on some of the system resources while the system is running normal activity. Because the system is running in normal operation, the following resources cannot be tested in concurrent mode: v scsi adapters connected to paging devices v dis...
Page 97
Maintenance mode maintenance mode runs the online diagnostics using the customer’s version of the aix operating system. This mode requires that all activity on the aix operating system be stopped so the online diagnostics have most of the resources available to check. All of the system resources exc...
Page 98
1. Verify with the system administrator and system users that the system unit may be shut down. Then stop all programs including the aix operating system. (refer to the aix operating system documentation for shutdown command information.) 2. Remove all tapes, diskettes, and cd-roms. 3. Insert the di...
Page 99
Chapter 6. Introducing tasks and service aids the aix diagnostic package contains programs that are called tasks. Tasks can be thought of as performing a specific function on a resource; for example, running diagnostics, or performing a service aid on a resource. This chapter describes the tasks ava...
Page 100
V configure remote maintenance policy v configure ring indicate power on policy v configure surveillance policy v create customized configuration diskette v delete resource from resource list v disk maintenance v display configuration and resource list v display firmware device node information v di...
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Note: only resources that were previously detected by the diagnostics and deleted from the diagnostic test list are listed. If no resources are available to be added, then none are listed. Aix shell prompt note: use this service aid in online service mode only. This service aid allows access to the ...
Page 102
Program then reads all of the id and data fields on the diskette one time and displays the total number of bad sectors found. V certify hardfile attached to a non-raid scsi adapter this selection reads all of the id and data fields. It checks for bad data and counts all errors encountered. If the un...
Page 103
Configured on the port. The task allows an async adapter to be configured, then a tty port defined on the adapter. Dials and lpf keys can then be defined on the port. Configure reboot policy this service aid controls how the system tries to recover from a system crash. Use this service aid to displa...
Page 104
When enabled, ’unattended start mode’ allows the system to recover from the loss of ac power. If the system was powered-on when the ac loss occurred, the system reboots when power is restored. If the system was powered-off when the ac loss occurred, the system remains off when power is restored. You...
Page 105
This is the number of the system administration center computer (catcher) that receives problem calls from systems. Contact the system administrator for the correct telephone number to enter here. V digital pager phone number in event of emergency this is the number for a pager carried by someone wh...
Page 106
Configure ring indicate power-on policy this service aid allows the user to power-on a system by telephone from a remote location. If the system is powered off, and ring indicate power on is enabled, the system powers on at a predetermined number of rings. If the system is already on, no action is t...
Page 107
Create customized configuration diskette this selection invokes the diagnostic package utility service aid, which allows the user to create a standalone diagnostic package configuration diskette. The standalone diagnostic package configuration diskette allows the following to be changed from the con...
Page 108
Blocks. To prevent corrupted data from being copied to the new drive, the service aid stops if an unrecoverable read error is detected. To help prevent possible problems with the new drive, the service aid stops if the number of bad blocks being reassigned reaches a threshold. To use this service ai...
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Display hardware error report this service aid uses the errpt command to view the hardware error log. The display error summary and display error detail selection provide the same type of report as the errpt command. The display error analysis summary and display error analysis detail selection prov...
Page 110
Display or change diagnostic run-time options the display or change diagnostic run-time options task allows the diagnostic run-time options to be set. Note: the run-time options are used only when selecting the run diagnostic task. The run-time options are: v display diagnostic mode selection menus ...
Page 111
This service aid allows a service representative to display results from a previous diagnostic session. When the display previous diagnostic results option is selected, the user can view up to 25 no trouble found (ntf) and service request number (srn) results. This service aid displays diagnostic ev...
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V list fileset dependents v list files included in a fileset v list file owner by fileset display system environmental sensors this service aid displays the environmental sensors implemented on a chrp system. The information displayed is the sensor name, physical location code, literal value of the ...
Page 113
-i index specifies the sensor index to query. -v indicates to return the sensor measured value. The sensor status is returned by default. Examples the following are examples of how to use the display system environmental sensors service aid. 1. Display a list of the environmental sensors: /usr/lpp/d...
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Download microcode to pci scsi raid adapter see the command syntax for a pci scsi raid adapter: diag -c -d raid adaptername -t "download [-b] [-d] [-p]" flag description -b download boot block microcode (default to functional microcode) -d microcode is on diskette (default to /etc/microcode director...
Page 115
You can run this task from the aix command line. Use the following fastpath command: diag -t "certify" certify spare physical disk this selection allows the user to certify (check integrity of the data) drives that are designated as spares. You can run this task from the aix command line. Use the fo...
Page 116
Performs the same function as hardfile format. After the format is completed, certify is run. This certify reassigns all bad blocks encountered. V hardfile erase disk this option can be used to overwrite (remove) all data currently stored in user-accessible blocks of the disk. The erase disk option ...
Page 118
Generic microcode download this service aid provides a means of executing a ″ generic ″ script from a diskette. The intended purpose for this ″ generic ″ script is to load microcode to a supported resource. This script runs whatever program is required in order to download the microcode onto the ada...
Page 119
Pci hot plug manager the pci hot plug manager task is a smit menu that allows you to identify, add, remove, or replace pci adapters that are hot-pluggable. The following functions are available under this task: v list pci hot plug slots v add a pci hot plug adapter v replace/remove a pci hot plug ad...
Page 120
The install/configure devices added after ipl function attempts to install the necessary software packages for any newly added devices. The software installation media or packages are required for this function. Standalone diagnostics have the following restrictions on using the pci hot-plug manager...
Page 121
The attach a device to an ses device function lists all empty hot-swap slots that are available for the insertion of a new device. After a slot is selected, the power is removed. If available, the visual indicator for the selected slot is set to the remove state. After the device is added, the visua...
Page 122
Local area network analyzer this selection is used to exercise the lan communications adapters (token-ring, ethernet, and (fddi) fiber distributed data interface). The following services are available: v connectivity testing between two network stations. Data is transferred between the two stations,...
Page 123
Process supplemental media diagnostic supplemental media contains all the necessary diagnostic programs and files required to test a particular resource. The supplemental media is normally released and shipped with the resource as indicated on the diskette label. Diagnostic supplemental media must b...
Page 124
A acknowledge an error b back one page c toggle between cycle count and last error e view the aix error log f page forward one page q return to main menu r refresh screen. S enable or disable beep on error x exit system exerciser abbreviations the following list describes abbreviations used in the e...
Page 125
Save or restore hardware management policies use this service aid to save or restore the settings from ring indicate power-on policy, surveillance policy, remote maintenance policy and reboot policy. V save hardware management policies this selection writes all of the settings for the hardware-manag...
Page 126
After the address is selected, the scsi bus test run menu displays. Use this menu to transmit the scsi inquiry command by pressing enter. The service aid then indicates the status of the transmission. When the transmission is completed, the results of the transmission displays. Notes: 1. A check con...
Page 127
-f copy data to the file name given after this flag or to a default file name if no name is specified. -h, -? Display a usage statement and/or return code. If the -c flag is present, only the return code displays to indicate the service aid did not run. If the -c is not used, a usage statement displ...
Page 128
Further update and recovery instructions can be provided with the update. You need to know the fully qualified path and file name of the flash update image file that was provided. If the flash update image file is on a diskette, the service aid can list the files on the diskette for selection. The d...
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7135 raidiant array service aid the 7135 raidiant array service aids contain the following functions: v certify lun reads and checks each block of data in the logical unit number (lun). If excessive errors are encountered, the user is notified. V certify spare physical disk allows the user to certif...
Page 130
Physical disk certify command syntax is as follows: diag -c -d devicename -t "certify -l chid flag description -l physical disk channel/id (for example, 23) physical disk identify command syntax is as follows: diag -c -d devicename -t "identify" 7318 serial communications network server service aid ...
Page 131
Chapter 7. Using the system verification procedure use the system verification procedure to check the system for correct operation. If you are analyzing a hardware problem, see “chapter 8. Hardware problem determination” on page 119. Step 1. Considerations before running this procedure notes: 1. If ...
Page 132
V return to substep 5 when you finish checking the attributes. 5. Turn on the power. A. When the keyboard indicator displays, press the numeric 5 key on the keyboard to load the standalone diagnostics or the numeric 6 key on the keyboard to load the online diagnostics. B. Enter requested passwords. ...
Page 133
1. Press the f3 key repeatedly until you get to the diagnostic operating instructions, then follow the displayed instructions. 2. Press the f3 key once, then follow the displayed instructions to shut down the system. If you changed any attributes on your ascii terminal to run the diagnostics, change...
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Chapter 8. Hardware problem determination this chapter provides information on using standalone or online diagnostics to help you solve hardware problems. Problem determination using the standalone or online diagnostics use this procedure to obtain a service request number (srn) when you load the st...
Page 136
Do you want to run the online diagnostics in service mode? No go to “step 5”. Yes do the following to shut down your system: 1. At the system prompt, stop the operating system using the appropriate command for your operating system. 2. After the operating system is stopped, turn off the system unit....
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Step 7 locate your symptom in the following table, and perform the action listed in the action column. Symptom action display problem go to “step 8” all other symptoms go to “problem determination when unable to load diagnostics” on page 124. Step 8 this step analyzes a console display problem. Find...
Page 138
Keyboard type action kanji keyboard. Identify by the japanese characters. Record error code m0kbd003 and report the problem to the service organization. Ascii-terminal keyboard. This applies to all attached terminals. Go to the problem-determination documentation for this type of terminal. Step 11 1...
Page 139
No if problem determination was selected from the diagnostic mode selection menu, and if a recent error has been logged in the error log, the diagnostics automatically begin testing the resource. Follow the displayed instructions. V if the no trouble found screen is displayed, press enter. V if anot...
Page 140
Yes go to “running the diagnostics from a tty terminal” on page 75 and make sure your terminal attributes are set to work with the diagnostic programs. Return to “step 16” when you finish checking the attributes. Record any settings that were changed. Step 16 this step loads the standalone diagnosti...
Page 141
Step 3 this step attempts to load online diagnostics in service mode. 1. Turn off the power. 2. Turn on the power. 3. If the keyboard indicator displays, press the numeric 6 key on the keyboard to indicate that diagnostics are to be loaded. 4. Enter requested passwords. 5. Follow the instructions to...
Page 142
Symptom action the diagnostics are loaded and there was no beep heard from the system unit during the ipl sequence. Record error code m0spk001. The system stops with the diagnostic operating instructions displayed. Go to “step 6” on page 127. The system stops with a prompt to enter a password. Enter...
Page 143
Symptom action the system management services menu is displayed. The device or media that you are attempting to boot from might be faulty. 1. Check the sms error log for any errors. To check the error log: v select tools. V select error log. V if an error is logged, check the time stamp. V if the er...
Page 144
Keyboard type action 102-key keyboard. Identify by the type of enter key used. The enter key extends into two horizontal rows of keys. Record error code m0kbd002 and report the problem to the service organization. Kanji keyboard. Identify by the japanese characters. Record error code m0kbd003 and re...
Page 145
Appendix a. Environmental notices product recycling and disposal this unit contains materials such as circuit boards and connectors with lead that require special handling and disposal at end of life. Before this unit is disposed of, these materials must be removed and recycled or discarded accordin...
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Page 147: Appendix B. Notices
Appendix b. Notices this information was developed for products and services offered in the u.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services ...
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Appendix c. Service processor setup and test for your convenience, an example of a basic service processor setup checklist is included here. Your setup may include more or fewer of the available features, so you can adjust this checklist for your own application so that it is helpful to you. Service...
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Testing the setup this section contains sample testing procedures to help ensure your setup is working. These tests include communicating with the server operating system. Before you start, ensure that the necessary serial port(s) is configured. If you need assistance, refer to “serial port configur...
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Serial port configuration to configure the serial port on an aix system, run the following from an aix console: 1. Log in as root user. 2. To determine if you have any serial ports already configured, type: lsdev -cc tty if no serial ports are configured, none are listed. If you want to configure se...
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Appendix d. Modem configurations the service processor is designed to place little demand on an attached modem, thereby increasing the setup and connection success rates. Sample modem configuration files this appendix contains information about several sample modem configuration files that either wo...
Page 154
Configuration file selection use the following steps to select a configuration file: 1. Is your modem an ibm 7852-400? If yes, use modem configuration file modem_m0.Cfg and go to step 7 on page 139. Note: the ibm 7852-400 modem has dip switches on the right side of the unit. See “ibm 7852-400 dip sw...
Page 155
If at&f, configuration file modem_f.Cfg is recommended. If at&f n, configuration file modem_f0.Cfg or modem_f1.Cfg is recommended, depending on which provides the hardware flow control profile. 7. You have completed selection of the configuration file. If your modem configuration selection is not av...
Page 156
Examples for using the generic sample modem configuration files the following table contains information to help you determine which modem configuration file to use with various modems. Modem setup z setup z0 (rare) setup f setup f0 setup f1 at&t dataport 2001 (ring interrupt only on first ring) x b...
Page 157
V condin v ripo 4. Save the changes. Ibm 7852-400 dip switch settings if you are using a 7852-400 modem to enable service processor communications, for proper operation, the dual inline package (dip) switches must be set according to the following table: switch position function 1 up force dtr 2 up ...
Page 158
The service processor uses the ring interrupt request to count the number of rings when ring indicate power-on (ripo) is enabled. If your modem produces an interrupt on only the first ring, set ring indicate power-on to start on the first ring. Otherwise, you can choose to start ring indicate power-...
Page 159
Consult your modem manual for its specific response scheme for the &dn command. Two strategies are available for dealing with the modem’s response to dtr: v recovery v prevention before you use one of these strategies, determine if your server’s modem is set up correctly to respond to dtr. With the ...
Page 160
Prevention strategy the disconnect is caused by the operating system when it initializes the primary console. The tests listed in “transfer of a modem session” on page 142 are conducted with the remote terminal selected as the primary console to manifest the modem’s response to dtr transitions. V if...
Page 161
Modem configuration sample files sample file modem_m0.Cfg # # component_name: (espsetup) entry service processor setup: modem_m0 # # functions: modem configuration file specifically for ibm 7852-400 # modem with auto-reliable feature. This feature must be turned off # for catcher calls. This example...
Page 162
Done retry: send "a/" # repeat the previous command. # expect a connection response. Expect "33\r" or "31\r" or "28\r" or "26\r" or "24\r" or "21\r" or "19\r" or "13\r" or "12\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # separate from previous data. Send "+++" # assure command mode. ...
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Ripo: send "at&f&e2e0t\r" # reset to factory defaults. # reliable mode # echo off ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "at&e12&e14\r" # disable pacing # disable data compression expect "0\r" or "ok\r" timeout 2 # confirm successful command. Send "at&sf1&s0s9=1\r" # dsr ...
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Sample file modem_m1.Cfg # # component_name: (espsetup) entry service processor setup modem_m1 # # functions: modem configuration file specifically for ibm 7857-017 modem with # auto-reliable feature. This feature must be turned off for catcher calls. # this example uses the at&f reset command to ch...
Page 165
Send "+++" # assure command mode. Delay 2 # allow mode switching delay. Send "ath0\r" # set modem switch-hook down # (i.E., hang up). Ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0q1\r" # initialize modem: echo off, # disable responses. Ignore "0\r" timeout 1 done condin: send ...
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Error: # handle unexpected modem # responses. Expect "8\r" or "7\r" or "4\r" or "3\r" delay 2 done 150 user’s guide.
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Sample file modem_z.Cfg # # component_name: (espsetup) entry service processor setup z # # functions: modem configuration file for many early hayes* compatible modems. # this example uses the atz reset command to choose the factory defaults. # this setup will work for many modems, but it is required...
Page 168
# %n from call home setup. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "a/" # repeat the previous command. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r"...
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Ripo: send "atzq0t\r" # reset to factory defaults. Ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0t\r" # initialize modem: echo off, expect "0\r" or "ok\r" timeout 2 # enable responses (numeric), send "atq0v0t\r" # limit response codes. Expect "0\r" timeout 2 # confirm comma...
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Sample file modem_z0.Cfg # # component_name: (espsetup) entry service processor setup z0 # # functions: modem configuration file for some early hayes* compatible modems. # this example uses the atz0 reset command to choose the factory defaults. # this setup is recommended for modems that will respon...
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Connect: send "atdt%n\r" # tone dialing command. # %n from call home setup. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "a/" # repeat the previous command. # expect a connection response. Expect "16\r"...
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Done ripo: send "atz0q0t\r" # reset modem. Select profile 0 ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0t\r" # initialize modem: echo off, expect "0\r" or "ok\r" timeout 2 # enable responses (numeric), send "atq0v0x0t\r" # limit response codes. Expect "0\r" timeout 2 # co...
Page 173
Sample file modem_f.Cfg # # component_name: (espsetup) entry service processor setup f # # functions: modem configuration file for many recent hayes* compatible modems. # this example uses the at&f reset command to choose the factory defaults. # this set up is preferred for modems with extended (&) ...
Page 174
Expect "0\r" timeout 2 # confirm command successful. Send "at&c1&d2\r" # detect carrier and dtr. Expect "0\r" timeout 2 # confirm command successful. Done connect: send "atdt%n\r" # tone dialing command. # %n from call home setup. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or ...
Page 175
# %r = paging number # confirm successful command. Expect "0\r" timeout 60 delay 2 # wait before hanging up. Send "ath0t\r" # hang up. Expect "0\r" timeout 2 # confirm successful command. Done ripo: send "at&fq0t\r" # reset to factory defaults. Ignore "0\r" or "ok\r" timeout 2 # ignore modem respo...
Page 176
Sample file modem_f0.Cfg # # component_name: (espsetup) entry service processor setup f0 # # functions: modem configuration file for many recent hayes* compatible modems. # this example uses the at&f0 reset command to choose the factory defaults. # this set up is preferred for modems with extended (...
Page 177
Send "ats0=0\r" # set autoanswer off expect "0\r" timeout 2 # confirm command successful. Send "at&c1&d2&r1\r" # detect carrier and dtr, # ignore rts. Expect "0\r" timeout 2 # confirm command successful. Done connect: send "atdt%n\r" # tone dialing command. # %n from call home setup. # expect a conn...
Page 178
Page: send "atdt%n,,,,%r;\r" # %n = pager call center number # add enough commas to wait for # time to enter paging number. # %r = paging number # confirm successful command. Expect "0\r" timeout 60 delay 2 # wait before hanging up. Send "ath0t\r" # hang up. Expect "0\r" timeout 2 # confirm successf...
Page 179
Sample file modem_f1.Cfg # # component_name: (espsetup) entry service processor setup f1 # # functions: modem configuration file for many recent hayes* compatible modems. # this example uses the at&f1 reset command to choose the factory defaults. # this set up is for modems with extended (&) command...
Page 180
Expect "0\r" timeout 2 # confirm command successful. Send "at&c1&d2&r1\r" # detect carrier and dtr, # ignore rts. Expect "0\r" timeout 2 # confirm command successful. Done connect: send "atdt%n\r" # tone dialing command. # %n from call home setup. # expect a connection response. Expect "16\r" or "15...
Page 181
# add enough commas to wait for # time to enter paging number. # %r = paging number # confirm successful command. Expect "0\r" timeout 60 delay 2 # wait before hanging up. Send "ath0t\r" # hang up. Expect "0\r" timeout 2 # confirm successful command. Done ripo: send "at&f1q0t\r" # reset modem. Selec...
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Page 183: Index
Index numerics 3.5-inch diskette drive using 10 7135 raidiant array 113 7318 server service aid 114 a about this book xv aix operating system documentation 31, 68 alter/display bootlist 93 b battery disposal, recycling 129 boot mode menu 28 c call-in testing 134 call-in/call-out setup menu 38 call-o...
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Online diagnostics (continued) maintenance mode 81 service mode 79 online diagnostics modes of operation 79 online publications xv open firmware, entering 6 operating considerations online and standalone diagnostics 73 operating system documentation, aix 31, 68 operator panel display reading, i/o dr...
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System management services 61 (continued) display error log 63 multiboot 68 ok prompt 71 password utilities 62 remote initial program load setup 63 scsi utilities 67 select console 67 select language 71 system power-on methods 45 system verification procedure 115 t tasks and service aids 83 7135 rai...
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Page 187
Readers’ comments — we’d like to hear from you rs/6000 enterprise server model h80 ^ pseries 660 models 6h0 and 6h1 user’s guide publication no. Sa38-0565-03 overall, how satisfied are you with the information in this book? Very satisfied satisfied neutral dissatisfied very dissatisfied overall sati...
Page 188: Business Reply Mail
Readers’ comments — we’d like to hear from you sa38-0565-03 sa38-0565-03 ibmr cut or fold along line cut or fold along line fold and tape please do not staple fold and tape fold and tape please do not staple fold and tape no postage necessary if mailed in the united states business reply mail first-...
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Ibmr printed in the united states of america on recycled paper containing 10% recovered post-consumer fiber. June 2001 sa38-0565-03.