- DL manuals
- IBM
- Server
- @Server pSeries 630 6E4
- Service Manual
IBM @Server pSeries 630 6E4 Service Manual - Contents
Contents
Safety Notices
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Rack Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Rack Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Laser Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Laser Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Data Integrity and Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
ISO 9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Highlighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Accessing Information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
References to AIX Operating System . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Chapter 1. Reference Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Processor Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
I/O Expansion Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hardware Management Console (HMC). . . . . . . . . . . . . . . . . . . . . . . . . 6
Powering the System on and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Console
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
POST Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
POST Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Unit Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Model 6C4 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Power Supply Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Fan Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CEC Backplane Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
PCI Riser Card Locations
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Memory DIMM Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Reading the Operator Panel and System LEDs
. . . . . . . . . . . . . . . . . . . . 19
SCSI IDs and Bay Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System Logic Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Systems Configured with a GP Processor and Four-Slotted PCI Riser Card . . . . . . . . . . 21
Systems Configured with a GQ Processor and Six-Slotted PCI Riser Card
. . . . . . . . . . 22
Location Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Physical Location Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Location Code Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
AIX Location Codes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Mapping AIX and Physical Location Codes . . . . . . . . . . . . . . . . . . . . . . . 28
Four-Slotted PCI Riser Card Location Codes . . . . . . . . . . . . . . . . . . . . . 29
Six-Slotted PCI Riser Card Location Codes . . . . . . . . . . . . . . . . . . . . . . 30
Disk Drive Backplane Location Codes . . . . . . . . . . . . . . . . . . . . . . . . 30
AIX and Physical Location Code Table. . . . . . . . . . . . . . . . . . . . . . . . 31
System Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Subsystem Positioning and Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . 41
SPCN Cabling
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
RIO-2 Cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
iii
Summary of @Server pSeries 630 6E4
Page 1
Pseries 630 model 6c4 and model 6e4 service guide sa38-0604-03 e rserver.
Page 3
Pseries 630 model 6c4 and model 6e4 service guide sa38-0604-03 erserver.
Page 4
Fourth edition (may 2003) before using this information and the product it supports, read the information in “safety notices” on page xi, appendix a, “environmental notices”, on page 549, and appendix b, “notices”, on page 555. A reader’s comment form is provided at the back of this publication. If ...
Page 5: Contents
Contents safety notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Xi rack safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Xi rack safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Xii electrical safety . . . . . . ...
Page 6
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 external ac power cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 service inspection guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 chapter 2. Diagnostic overview . . . . . ...
Page 7
Step 154b-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 step 154b-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 step 154b-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 step 154b-8 . . . . . . . . . . . . . . . . . . . . . ...
Page 8
Booting standalone diagnostics from the nim server on a system with or without an hmc attached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 chapter 7. Using the service processor . . . . . . . . . . . . . . . . . . . . . . . 363 service processor menus . . . . . . . . . . . ...
Page 9
Chapter 8. Using system management services . . . . . . . . . . . . . . . . . . . 407 select language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408 change password options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409 view error log . . . . . . . . . . . . . . . ....
Page 10
Pci adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444 pci hot-plug manager access . . . . . . . . . . . . . . . . . . . . . . . . . . 444 non-hot-pluggable pci adapter removal . . . . . . . . . . . . . . . . . . . . . . 446 adding or replacing a non-hot-pluggable pci ada...
Page 11
Model 6e4 cover set and brackets . . . . . . . . . . . . . . . . . . . . . . . . . 520 system internal cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523 power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526 keyboards and mouse (white) . . . . . . . ...
Page 12
Configure the service agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594 appendix f. Modem configurations . . . . . . . . . . . . . . . . . . . . . . . . 597 sample modem configuration files . . . . . . . . . . . . . . . . . . . . . . . . . 597 configuration file selection . . . . . ....
Page 13: Safety Notices
Safety notices a danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v xii v 105 v 106 v 421 v 501 a caution notice indicates the presence of a hazard that has the potential of causing mode...
Page 14
Rack safety instructions v do not install this unit in a rack where the internal rack ambient temperatures will exceed 35 degrees c. V do not install this unit in a rack where the airflow is compromised. Any side, front or back of the unit used for air flow through the unit must not be in direct con...
Page 15
Laser compliance all lasers are certified in the u.S. To conform to the requirements of dhhs 21 cfr subchapter j for class 1 laser products. Outside the u.S., they are certified to be in compliance with the iec 825 (first edition 1984) as a class 1 laser product. Consult the label on each part for l...
Page 16
Xiv eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 17
Data integrity and verification ibm computer systems contain mechanisms designed to reduce the possibility of undetected data corruption or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures, power fluctuations or outages, or component failures mu...
Page 18
Xvi eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 19: About This Book
About this book this book provides maintenance information that is specific to the eserver pseries 630 model 6c4 and model 6e4, as well as adapters and attached devices that do not have their own service information. It also contains maintenance analysis procedures (maps) that are not common to othe...
Page 20
Related publications the following publications provide additional information about your system: v the eserver pseries 630 model 6c4 and model 6e4 installation guide, order number sa38-0605, contains information on how to set up and cable the system, install and remove options, and verify system op...
Page 21
Chapter 1. Reference information this chapter provides an overview of the system, including a logical description and a physical overview. The following additional details pertaining to the system are also provided: v memory overview and placement v general description of the operator panel v cablin...
Page 22
System features bus architecture depending on your system configuration, four or six pci-x slotted riser cards are available. The slots are 64-bit capable at 133 mhz, 3.3 volts. If your system has four pci-x slots, use slots 3 and 4 with pci adapters that require high performance. Use slots 1 and 2 ...
Page 23
Processor cards the model 6c4 and model 6e4 have two processor types and three processor speeds from which to choose. The gp processor has a processing speed of 1.0 ghz, while the gq processors have a processing speed of either 1.2 ghz or 1.45 ghz. Use only processor cards of the same type and speed...
Page 24
Hot-pluggable disk drives four hot-pluggable disk-drive bays: v 18.2 gb to 587.2 gb of disk storage v the following disk-drive sizes and speeds are available: – 18.2 gb ultra3 10k rpm 1 inch – 36.4 gb ultra3 10k rpm 1 inch – 73.4 gb ultra3 10k rpm 1 inch – 146.8 gb ultra3 10k rpm 1 inch – 36.4 gb ul...
Page 25
Operator panel v 32-character led diagnostics display v leds for power on, attention, scsi activity, and lan activity v buttons for power on, system reset, and service processor reset switch: system reset button dumps aix (if dump is enabled) and reboots service processor reset switch resets the ser...
Page 26
Current usage for the serial port connectors are as follows: serial port number location examples of applicable usage serial port 1 (s1 front) operator panel service agent, pda system management applications (for example, handheld devices, laptop systems), service processor menus, ascii terminal for...
Page 27
Powering the system on and off for procedures to power off and power on the system for various system configurations and operating systems, see “stopping and starting your system” on page 424. Console note: this section applies to a system that does not have an hmc attached. The firmware starts a co...
Page 28
The post screen displays the following words: memory memory test keyboard initialize the keyboard and mouse. The time period for pressing a key to access the system management services, or to initiate a service mode boot is now open. See “post keys” for more information. Network self-test on network...
Page 29
System unit locations model 6c4 front view 1 operator panel 4 media bay 2 front serial port 5 hot-plug disk drives 3 cd-rom drive (optional) model 6c4 rear view 1 pci-x slot access 11a rio-2 0 connector 2 redundant power cable receptacle 11b rio-2 1 connector 3 primary power cable receptacle 12 seri...
Page 30
Model 6e4 front view 1 operator panel 4 media bay 2 front serial connector 5 hot-plug disk drives 3 cd-rom drive 10 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 31
Rear view 1 pci-x slot access 10 ethernet connector 2 2 redundant power cable receptacle 11 rio connector cover 3 primary power cable receptacle 12 serial connector 2 4 system power control network connector spcn2 13 serial connector 3 5 system power control network connector spcn1 14 serial connect...
Page 32
Power supply locations model 6c4 1 power supply #1 (primary) 3 ac good led (green) 2 power supply #2 (redundant) 4 dc good led (green) 5 fault led (amber) 12 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 33
Model 6e4 1 power supply #2 (redundant) (front view) 5 ac good led (green) 2 power supply #1 (primary) (front view) 6 redundant power supply (rear view) 3 fault led (amber) 7 primary power supply (rear view) 4 dc good led (green) note: the preceding illustration does not show the leds located on the...
Page 34
Fan locations the following illustration identifies the system cooling fans. The fans have an amber led located on top of the housing. A lit amber led indicates that the fan is not operating correctly. The power supplies have two groups of three leds located on the front and top. The amber led on th...
Page 35
Cec backplane locations the following illustration of the cec backplane identifies the primary connectors used in your system. 1 cec backplane 17 serial port #3 connector 2 power supply #1 (primary) connectors 18 mouse 3 power supply #2 (redundant) connectors 19 keyboard 4 spcn1 connector 20 rack in...
Page 36
Pci riser card locations the pci card has two integrated scsi controllers. One scsi controller (pci, 64-bit) is an sym53c1010 that operates at 66mhz and has dual lvd (low voltage differential) ports. The other is a 53c875, se-scsi controller and is only available on the six-slotted pci riser card. T...
Page 37
The following illustrations show the connector and slot locations on the four-slotted pci riser card and six-slotted pci riser card, respectively. Four-slotted pci riser card 1 pci slot 1 7 4-slotted pci riser card 2 pci slot 2 8 ″push″ labels 3 pci slot 3 9 internal disk drive scsi connector (for i...
Page 38
Memory dimm location the memory dimms used in the pseries 630 model 6c4 and model 6e4 are located on the processor card. Your system contains either one or two processor cards, each card with 8 memory dimm slots. Associated with each memory dimm slot is an led, which is located on the edge of the pr...
Page 39
Reading the operator panel and system leds the following illustration shows the component location on the operator panel. 1 power-on button 6 operator panel display 2 power led 7 (fs1) front serial connector (rj-48 connector) 3 attention led 8 service processor reset switch (pinhole) 4 scsi port act...
Page 40
Scsi ids and bay locations note: to show the disk drive and disk drive bay locations, the pseries 630 model 6c4 and model 6e4 are shown with their bezels removed. Index bay location drive name scsi id 1 operator panel 2 d01 ide cd-rom (default) or ide dvd-rom (optional) ide (non-scsi) scsi id 1 3 d0...
Page 41
System logic flow when viewing the following system logic flow illustrations, select the diagram that is closest to your system configuration. Systems configured with a gp processor and four-slotted pci riser card chapter 1. Reference information 21.
Page 42
Systems configured with a gq processor and six-slotted pci riser card 22 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 43
Location codes this system unit uses physical location codes in conjunction with aix location codes to provide mapping of the failing field replaceable units. The location codes are produced by the system unit’s firmware and aix. Note: when the system is running under the linux operating system, no ...
Page 44
Aix location codes note: when the system is running under the linux operating system, aix location codes are not available. The basic formats of the aix location codes are as follows: v for non-scsi devices/drives: – ab-cd-ef-gh v for scsi devices/drives: – ab-cd-ef-g,h non-scsi devices/drives for p...
Page 46
V pluggable pci adapters: note: the number of pci-x slots available is dependent on the number of slots your pci riser card has available. Your system can be configured with either a four or six slotted pci riser card. 20-58 to 20-5f any pci card in slot 1 20-60 to 20-67 any pci card in slot 2 10-68...
Page 47
Fru identify leds this system is configured with an arrangement of leds that help identify various components of the system. These include, but are not limited to the following: v rack identify led v cec drawer identify led v i/o drawer identify led v rio port identify led v fru identify led – power...
Page 48
Mapping aix and physical location codes note: when the system is running under the linux operating system, aix location codes are not available. Use the following illustration to aid you in the mapping of a location code to its connector on the system backplane. 28 eserver pseries 630 model 6c4 and ...
Page 49
Use the following illustration to aid you in the mapping of a location code to its dimm slot on the processor cards. Four-slotted pci riser card location codes use the following illustration to aid you in the mapping of a location code to its slot on the pci riser card. Chapter 1. Reference informat...
Page 50
Six-slotted pci riser card location codes disk drive backplane location codes use the following illustration to aid you in the mapping of a location code to its slot on the disk drive backplane. 30 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 51
Aix and physical location code table note: when the system is running under the linux operating system, aix location codes are not available. This section covers the aix and physical location code tables for the pseries 630 model 6c4 and model 6e4, as well as the 7311 model d20 i/o drawer. Pseries 6...
Page 52
Component name physical location code aix location code memory dimm 7 u0.1-p1-c2-m7 memory dimm 8 u0.1-p1-c2-m8 integrated devices debug connector (manufacturing use only) labeled debug connector parallel port u0.1-p1/r1 01-r1 isa bus u0.1-p1 1g-18 hmc2 connector u0.1-p1/s5 hmc1 connector u0.1-p1/s4...
Page 53
Component name physical location code aix location code pci slot 4 card u0.1-p2-i4 1z-08 pci slot 5 (six-slotted pci riser card only) u0.1-p2/i5 pci slot 5 card (six-slotted pci riser card only) u0.1-p2-i5 1d-08 pci slot 6 (six-slotted pci riser card only) u0.1-p2/i6 pci slot 6 card (six-slotted pci...
Page 54
Component name physical location code aix location code notes: 1. The physical location code for the pci slots, when empty, uses the p1/ix notation, where the ’/’ identifies an integrated device (in this case the empty slot). A pci device plugged into the slot uses the p1-ix notation, where the ’-’ ...
Page 56
Fru name physical location code aix location code cooling blower 1 u0.Dd-f1 cooling blower 2 u0.Dd-f2 cooling blower 3 u0.Dd-f3 cooling blower 4 u0.Dd-f4 spcn connectors reserved u0.Dd-p1/q3 reserved u0.Dd-p1/q4 spcn3 connector u0.Dd-p1/q5 spcn4 connector u0.Dd-p1/q6 rack indicator rack beacon (4-pi...
Page 57
Fru name physical location code aix location code i/o drawer backplane u0.Dd-p1 i/o subsystem drawer u0.Dd rio bus adapter rio bus adapter u0.Dd-p1.1 rio port 1 upper connector u0.Dd-p1.1/q1 rio port 1 cable u0.Dd-p1.1/q1# rio port 0 lower connector u0.Dd-p1.1/q2 rio port 0 cable u0.Dd-p1.1/q2# pci ...
Page 58
Fru name physical location code aix location code spcn4 connector u0.Dd-p1/q6 rack indicator rack beacon (4-pin) u0.Dd-p1/q7 operator panel operator panel u0.Dd-l1 temperature sensor temperature sensor (on operator panel) u0.Dd-l1 disk drive backplanes disk drive backplane 1 u0.Dd-p3 disk drive back...
Page 59
System cables the following diagrams show the system cable connections. The following diagram illustrates the routing of the internal power cables. Internal power cable routing diagram 1 operator panel 2 ide cd-rom 3 scsi media device 4 cec backplane to operator panel signal/power cable 5 2-drop pow...
Page 60
Internal signal cable routing diagram the following diagram illustrates the routing of the signal cables. 40 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 61
1 operator panel 2 scsi media device (50-pin) 3 scsi media device (68-pin) 4 scsi media device (68-pin) 5 cec backplane to operator panel signal cable 6 scsi media (68-pin) to 50-pin converter cable 7 scsi media device signal cable to integrated single-ended scsi connector on the pci riser card 8 ce...
Page 62
Cabling spcn cables to one or two i/o subsystems the following illustration shows the spcn cabling for either one or two i/o drawer configurations. One i/o drawer attached to model 6c4: 1 model 6c4 3 cable from model 6c4 connector spcn 2 to 7311 model d20 connector spcn 4 (j16) 2 7311 model d20 4 ca...
Page 63
Two i/o drawers attached to model 6c4: 1 model 6c4 4 cable from model 6c4 connector spcn 1 to 7311 model d20 connector spcn 3 (j15) 2 7311 model d20 i/o drawer 5 cable from model 6c4 connector spcn 2 to 7311 model d20 connector spcn 4 (j16) 3 7311 model d20 i/o drawer 6 cable from 7311 model d20 con...
Page 64
Rio-2 cabling i/o drawers are connected to the system through remote i/o (rio-2) cable loops. The cable loops are connected to ports located on the rear of the system. The rio-2 cables are connected in loops so that the system has two paths to each i/o drawer. Up to two i/o drawers can be connected ...
Page 65
Two i/o drawers attached to model 6c4: 1 model 6c4 4 cable from model 6c4 connector rio-2 0 to 7311 model d20 connector rio-2 0 2 7311 model d20 i/o drawer 5 cable from model 6c4 connector rio-2 1 to 7311 model d20 connector rio-2 1 3 7311 model d20 i/o drawer 6 cable from 7311 model d20 connector r...
Page 66
Specifications this section contains system specifications for both model 6c4 and model 6e4. Note: refer to the 7014 series model t00 and t42 rack installation and service guide, order number sa38-0577, for information on cabling power from the rack to the i/o subsystem. Dimensions rack (model 6c4) ...
Page 67
Dimensions rack (model 6c4) tower (model 6e4) install/air flow maintenance of proper service clearance should allow proper airflow. Service when installing a rack unit, refer to “system service clearances” on page 563 for the rack correct clearances. 1. Inrush currents occur only at initial applicat...
Page 68
Service inspection guide perform a service inspection on the system when: v the system is inspected for a maintenance agreement. V service is requested and service has not recently been performed. V an alterations and attachments review is performed. V changes have been made to the equipment that ma...
Page 69
Chapter 2. Diagnostic overview the system uses an integrated set of software diagnostic procedures to help isolate failing components and system maintenance. This book, along with the rs/6000 eserver pseries diagnostic information for multiple bus systems, is the basis of the diagnostic procedures f...
Page 70
The minimum configuration map is used to locate defective components not found by normal diagnostics or error-isolation methods. This map provides a systematic method of isolation to the failing item. System leds leds provides a means to identify components in your system. See chapter 12, “fault and...
Page 71
0xxx and 2xxx 0xxx and 2xxx codes are aix progress codes and configuration codes. Location codes may also be shown on the operator panel display during this time. Aix progress codes will not appear when linux is the operating system. Error codes if a fault is detected, an 8-digit error code is displ...
Page 72
Any identify led in the system can be flashed when the system is in the failed state with power on by using the service processor led control menu contained in the “system information menu” on page 376. Any identify led in the system can also be flashed by using the ″identify and attention indicator...
Page 73
V informational hardware errors errors that require service are reported to the hmc as serviceable events. Because the hmc stores these serviceable events for 90 days and then discards them, it is important to have the partition and hmc date and time set correctly. For instance, if the date on a par...
Page 74
2. In the navigation area, double-click the service focal point icon. 3. In the contents area, click service focal point settings. 4. The service focal point settings window opens. Select the cec call home tab at the top of the window. 5. Click on the managed system you want to enable or disable. 6....
Page 75
3. In the contents area, select service focal point settings. 4. The service focal point settings window opens. Select the surveillance notification tab at the top of the window. 5. Select one or more managed systems from the list, and click enable or disable. Surveillance notification is then eithe...
Page 76
V descriptive error text viewing serviceable event error details: to view serviceable event error details, do the following: 1. Perform the steps in “viewing serviceable event details” on page 55. 2. Select an error in the lower table, and click error details. Viewing service processor error details...
Page 77
Updating field replaceable unit (fru) information this task allows you to update the fru information you changed or modified as a result of this serviceable event. From this panel, you can also activate and deactivate leds and search for other serviceable events that contain the same fru entries. To...
Page 78
5. Select either activate led or deactivate led. The associated system attention led is then either turned on or off. To activate or deactivate a fru associated with a particular managed system, do the following: 1. In the navigation area, click the service applications icon. 2. In the navigation ar...
Page 79
V if you have not performed any of the steps in “map 1321: quick entry map for systems with service focal point” on page 87, go to step “step 1321-1” on page 87 and perform the procedures in the map. Accessing errors when a system is running aix and the console is not an hmc if the system attention ...
Page 80
Resetting the system attention led choose one of the following procedures to reset your attention led. Resetting the led when a system is attached to an hmc to reset the system attention led on hmc-attached systems, do the following: 1. On the hmc graphical interface, click service applications. 2. ...
Page 81
Chapter 3. Maintenance analysis procedures (maps) this chapter contains maintenance analysis procedures (maps) for the pseries 630 model 6c4 and model 6e4. Entry map when possible, run online diagnostics in service mode. Online diagnostics perform additional functions compared to standalone diagnost...
Page 82
Symptom starting point you have a problem that does not prevent the system from booting and the media subsystem operator panel is functional. Go to the fast path map in the rs/6000 eserver pseries diagnostic information for multiple bus systems. You do not have a symptom. Go to map 0020 in the rs/60...
Page 83
Quick entry map the following is a quick entry map table of contents. Problem description page no. Service actions 64 the rack indicator led does not operate as expected. 64 the system attention led on the operator panel is on. 64 ok does not appear in the operator panel display before pressing the ...
Page 84
Symptom action service actions you have an open service event in the service action event log. Go to “service focal point” on page 52. You have parts to exchange or a corrective action to perform. 1. Go to chapter 9, “removal and replacement procedures”, on page 421. 2. Go to ″map 0410: repair check...
Page 85
Symptom action you have a blank display on the operator panel. Other leds on the operator panel are off. Go to “map 1520: power” on page 105. 8-digit error codes you have an 8-digit error code displayed look up the error code in the table in “checkpoint and error code index” on page 213. System stop...
Page 86
Symptom action there is a display problem (distortion, blurring, etc.) symptom: all display problems. Action: 1. If you are using the hmc, go to the ibm hardware management console for pseries maintenance guide, order number sa38-0603. 2. If you are using a graphics display: a. Go to the problem det...
Page 87
Symptom action the system stops and all of the post indicators are displayed on the system console. The term post indicators refers to the device mnemonics (the words memory , keyboard, network, scsi, and speaker) that appear on the system console during the power-on self-test (post). Go to “boot pr...
Page 88
Symptom action symptom: the system management services menu is displayed. Action: if you are loading diagnostics from the cd-rom, you may not have pressed the correct key when you were trying to indicate a service mode ipl of the diagnostic programs. If this is the case, start again at the beginning...
Page 89
Map 1020: problem determination purpose of this map use this map to get an error code if you were not provided one by the customer or you are unable to load diagnostics. If you are able to load the diagnostics, go to map 0020 in the rs/6000 eserver pseries diagnostic information for multiple bus sys...
Page 90
Another feature that could disrupt a service action by powering the system on is an aix function called timed power-on (not available when linux is the operating system). For more information about timed power-on, see “system power-on methods” on page 391. Be prepared to record code numbers and use ...
Page 91
Symptom action the system stopped and a code is displayed on the operator panel. Go to the “quick entry map” on page 63. The rack identify led does not operate properly. Go to the “entry map” on page 61. The system stops with a prompt to enter a password. Enter the password. You cannot continue unti...
Page 92
Symptom action symptom: the system management services menu is displayed. Action: if you are loading diagnostics from the cd-rom, you may not have pressed the correct key when you were trying to indicate a service mode ipl of the diagnostic programs. If this is the case, start again at the beginning...
Page 93
Map 1240: memory problem resolution note: the firmware or error code that sent you here could be one of the following: v service processor checkpoints 910b, 910c, 910e or 95xx v firmware checkpoints e134 or e701 v system power control network error code 1011840c v firmware error codes 25cyy001, 25cy...
Page 94
Memory dimms, however, must be installed in matched (size and speed) quads. Refer to “memory dimms” on page 492 for labeling of the processor card and instructions on memory dimm removal and installation. Do not, however, replace the covers as directed while troubleshooting this problem. Memory dimm...
Page 95
Step 1240-3 1. Turn off the power. Remove the power cord. 2. Remove processor card 1. 3. Reinstall processor card 2 in slot 1. 4. Reattach the power cord. Wait for ok to display in the operator panel. 5. Turn on the power. Attempt to boot to the sms menus. (the system may stop with an 8-digit error ...
Page 96
Step 1240-5 one of the frus remaining in the system unit is defective. 1. Turn off the power. Remove the power cord. 2. Exchange the following frus one at a time in the order listed: v cec backplane v processor cards 3. Reattach the power cord. Wait for ok to display in the operator panel. 4. Turn o...
Page 97
Step 1240-7 1. Turn off the power. Remove the power cord. 2. Remove one quad of dimms. Record the positions of the dimms as they are removed. When instructed to reinstall the dimms, install them back into the same slots from which they were removed. 3. Reattach the power cord. Wait for ok to display...
Page 98
Step 1240-10 1. Turn off the power. Remove the power cord. 2. Move the quad of dimms that is on the processor card to the other quad’s location. 3. Reattach the power cord. Wait for ok to display in the operator panel. 4. Turn on the power. Attempt to boot to the sms menus. (the system may stop with...
Page 99
Step 1240-12 have all the dimms in the quad located on the processor card been replaced? No go to “step 1240-11” on page 78 to test the next dimm of the quad on the processor card. Yes replace the processor card. This ends the procedure. Enable memory repeat gard if necessary. Restore the system to ...
Page 101
Step 1230-4 were any frus or location code reported with the srn? No go to “step 1230-5”. Yes go to “step 1230-9”. Step 1230-5 run the diagnostics in problem determination mode on sysplanar0. Were there any frus reported with the srn? No go to “step 1230-6”. Yes go to “step 1230-9”. Step 1230-6 did ...
Page 102
3. Refer to the last character in the srn. A 1, 3, 5, or 7 indicates that all frus listed on the problem report screen need to be replaced. For srns ending with any other character, exchange one fru at a time, in the order listed. Note: use the appropriate procedure in “procedure list” on page 422 t...
Page 103
Step 1230-13 1. After performing a shutdown of the operating system, turn off power to the system. 2. Remove the new fru and install the original fru. 3. Exchange the next fru in list. 4. Turn on power to the system. 5. Load standalone diagnostics in service mode. Note: if the diagnostics operating ...
Page 104
Step 1230-15 is the problem the same as the original problem? No the symptom has changed. Check for loose cards, cables, and obvious problems. If you do not find a problem, go to “map 1020: problem determination” on page 69 and get a new srn. Yes go to “step 1230-16”. Step 1230-16 look at the physic...
Page 105
Map 1235: system array self-repair problem resolution for linux purpose of this map use this map to resolve problems reported by srns a11-560 to a11-580. Note: the following steps may require that the system be rebooted to invoke array bit steering, so you may wish to schedule deferred maintenance w...
Page 106
Map 1320: service focal point these procedures define the steps to take when servicing a machine that is equipped with service focal point (sfp). You might also be directed to these procedures if the system is running linux as its only operating system. Note: if the system is attached to an hmc and ...
Page 107
Map 1321: quick entry map for systems with service focal point notes: 1. If you are working on a system that is managed by an hmc, the term service action event is synonymous with serviceable event in this map. 2. If you are working on a system that is managed by an hmc, some steps in this map may a...
Page 108
Step 1321-7 are there any serviceable events with fru location codes reported in “step 1321-5” on page 87? No go to “step 1321-14” on page 89. Yes go to “step 1321-8”. Step 1321-8 from the list of open service action events with frus reported, examine the details of each service action event and rec...
Page 109
Step 1321-14 at the hmc console, open service focal point (sfp) and examine the service action event log for any closed service action events. For sfp operating instructions, refer to “service focal point” on page 52. Step 1321-15 are there any service action events that are closed? No go to the tab...
Page 110
Step 1321-22 look for and record any additional error information or software messages on the operator panel or the console (serial tty, vterm, or hmc). Choose a running linux partition (preferably the partition with the problem). Step 1321-23 is linux usable in any partition with linux installed? N...
Page 113
Aug 27 12:16:33 larry kernel: rtas 46: 00000000 00000000 00000000 00000000 aug 27 12:16:33 larry kernel: rtas 47: 00000000 00000000 00000000 00000000 aug 27 12:16:33 larry kernel: rtas 48: 00000000 00000000 00000000 00000000 aug 27 12:16:33 larry kernel: rtas 49: 00000000 00000000 00000000 00000000 ...
Page 114
Step 1321-26 if you performed substep 3 of “step 1321-24” on page 90 for the current linux partition, go to “step 1321-27”, and when asked in “step 1321-27”, do not record any rtas messages from “step 1321-26” for the current linux partition. Examine the linux boot (ipl) log by logging in to the sys...
Page 115
Step 1321-28 if you performed substep 3 of “step 1321-24” on page 901321-24 for the current linux partition, go to “step 1321-29”, and when asked in “step 1321-29”, do not record any additional extended data from “step 1321-26” on page 94 for the current linux partition. Examine the extended data in...
Page 116
Step 1321-31 if no additional error information is available and the problem has not been corrected, shut down the system. If an hmc is not attached, you need a laptop computer (and cable, part number 62h4857) capable of connecting to serial port 1 on the processor subsystem. Note: the linux login p...
Page 117
Step 1321-36 to determine if any device(s) or adapter(s) are missing, compare the list of found resources and partition assignments to the customer’s known configuration. Record the location of any missing devices. Also record any differences in the descriptions or the locations of devices. You may ...
Page 118
Step 1321-38 does the system appear to stop or hang before reaching the login prompt or did you record any problems with resources in “step 1321-36” on page 97? Note: if the system console or vterm window is always blank, choose no. If you are sure the console or vterm is operational and connected c...
Page 119
Step 1321-42 was the problem corrected in step 1321-41? No go to “step 1321-34” on page 96. Yes return the system to its original configuration. This ends the procedure. Go to ″map 0410: repair checkout ″ in the rs/6000 eserver pseries diagnostic information for multiple bus systems. Step 1321-43 we...
Page 120
Map 1322: end of call map for systems with service focal point note: if you are working on a system that not managed by an hmc go to ″map 0410: repair checkout″ in the rs/6000 eserver pseries diagnostic information for multiple bus systems step 1322-1 for future reference, record the src or symptom ...
Page 121
Step 1322-9 is the fru list identical (same frus, same number of frus, and same order of frus) to the fru list of the error code recorded in “step 1322-1” on page 100? No go to “step 1322-10”. Yes go to “step 1322-11”. Step 1322-10 the fru list is different. Is the fru you replaced and recorded in “...
Page 122
Step 1322-16 remove all entries in the list of all partition(s) you recorded in “step 1322-11” on page 101. If you are referred to the list of partition(s) obtained in “step 1322-11” on page 101 in future steps, the list is empty. Go to “step 1322-17”. Step 1322-17 select and highlight the service a...
Page 123
Step 1322-27 is the error class recorded in “step 1322-6” on page 100 aix? No go to “step 1322-33”. Yes go to “step 1322-28”. Step 1322-28 perform the following steps for each entry in the list of all partition(s) you recorded in “step 1322-11” on page 101, except the partition you were using to deb...
Page 124
Step 1322-34 while processing all service action events, were you directed to “step 1322-14” on page 101? No if the system attention led is still on, use the hmc to turn off the led as described in “resetting the led when a system is attached to an hmc” on page 60. This completes the repair. Return ...
Page 125
Map 1520: power notes: 1. This is not a start-of-call map. Use this power map only if you have been directed here from another map, an srn in the rs/6000 eserver pseries diagnostic information for multiple bus systems, or an error code. 2. This procedure is used to locate power problems in system un...
Page 126
Danger to prevent electrical shock hazard, disconnect all power cables from the electrical outlet before relocating the system. D01 fru identify leds this system is configured with an arrangement of leds that help identify various components of the system. These include, but are not limited to the f...
Page 127
Map 1521: base system drawer with power failure and no error codes step 1521-1 for model 6c4, do the following: 1. Place the drawer into the service position as described in “placing the model 6c4 into the service position” on page 429. 2. Remove the service access cover as described in “service acc...
Page 128
Step 1521-2 is the green power light on the power distribution panel on? No go to “step 1521-3”. Yes go to “step 1521-5” on page 109. Step 1521-3 do the following: 1. Unplug the main power cable from the wall outlet. 2. If you are servicing a drawer unit that is mounted in a rack, unplug the main po...
Page 129
Step 1521-5 turn off the power and do the following: for model 6c4: 1. Unplug the the system unit power cables from the power distribution panel. 2. Unplug the power cables from the system unit. 3. Check that the power cables have continuity. 4. Check that the power distribution panel outlets have t...
Page 130
Step 1521-7 1. Unplug the power cables from the system unit. 2. Exchange the operator panel assembly. 3. Plug the power cables into the system unit and wait for the ok prompt located on the operator panel display. 4. Turn on the power. Does the power led on the operator panel come on and stay on? No...
Page 131
Do the following as you exchange each of the above frus in the order listed: 1. Turn off the power. 2. Unplug the power cable from the system unit. 3. Exchange one of the frus in the list. 4. Connect the power cable to the system unit. 5. Turn on the power. Does the power led on the operator panel c...
Page 132
Step 1521-11 does the system contain two power supplies? No go to “step 1521-12”. Yes go to “step 1521-14” on page 113. Step 1521-12 shut down the system and remove all power cables from the rear of the system unit. Exchange the following frus in the order listed: 1. Power supply 2. Cec backplane 3....
Page 133
Step 1521-14 because the model 6c4 and model 6e4 accommodate redundant power supplies, it is not necessary to power off the system when replacing a power supply. The power supplies are symmetrical, so replacement starts with the unit closest to the system wall of the system drawer (power supply 1). ...
Page 134
Map 1522: cannot power on the i/o drawer, power present led does not come on step 1522-1 attempt to power on the i/o drawer (see “starting the system without an hmc attached” on page 425) does the i/o drawer power on? No go to “step 1522-2”. Yes this ends the procedure. Go to ″map 0410: repair check...
Page 135
Step 1522-7 replace the items in the following list one at a time. Turn the power off before removing the item, and turn the power back on after replacing the item to determine if the drawer will power on. 1. Replace the power supply with the green dc good led off. 2. Replace the other power supply ...
Page 136
Step 1522-11 note: read the danger and caution notices under “safety notices” on page xi before continuing with this procedure. Perform the following: 1. Disconnect the dc power cable from each power supply of the i/o drawer. 2. Use a multimeter to measure the dc voltage at the drawer end of each dc...
Page 137
Step 1522-15 note: read the danger and caution notices under “safety notices” on page xi before continuing with this procedure. Perform the following: 1. Disconnect the ac power cable(s) from the power distribution unit that supplies power to the i/o drawer. 2. Use a multimeter to measure the ac vol...
Page 138
Step 1522-18 is the ac power cable from the rack power distribution unit to the customer’s ac power outlet connected and seated correctly at both ends? No connect the ac power cable correctly at both ends. This ends the procedure. Go to ″map 0410: repair checkout″ in the rs/6000 eserver pseries diag...
Page 139
Step 1522-22 replace the items in the following list one at a time. Turn off the power before removing the item, and turn the power back on after replacing the item to determine if the drawer will power on. 1. Replace the power supply with the amber fault led on solid. 2. Replace the other power sup...
Page 140
Step 1522-26 reinsert the following components in the i/o drawer, one card at a time, disconnecting the ac power cable (dc power cable in a dc-powered system) to each power supply before reinsertion and reconnecting the ac power cable (dc power cable for a dc-powered system) to each power supply aft...
Page 141
Map 1523: the spcn error codes table directed you here and the error code is 1011 1b0x a base system power supply is reporting a load fault. Note: read the danger and caution notices under “safety notices” on page xi before continuing with this procedure. Perform the following steps to isolate the p...
Page 142
Step 1523-3 1. Turn off the power. 2. Reinstall base system power supply 2 that was removed in “step 1523-2” on page 121. 3. Reconnect the ac power cable (dc power cable in a dc-powered system) to the base system power supply 2. 4. Turn on the power. Is the error code 1011 1b0x displayed? No the sym...
Page 143
Step 1523-6 1. Turn off the power. 2. Reinstall base system fan 3 that was removed in “step 1523-5” on page 122. 3. Remove base system fan 4. Disregard a base system fan error code if it occurs during this step. 4. Turn on the power. Is the error code 1011 1b0x displayed? No replace base system fan ...
Page 144
Map 1540: problem isolation procedures these procedures are used to locate problems in the processor subsystem, i/o subsystem(s) or rack. If a problem is detected, these procedures help you isolate the problem to a failing unit. Find the symptom in the following table; then follow the instructions g...
Page 145
This system is configured with an arrangement of leds that help identify various components of the system. These include but are not limited to: problem isolation procedures symptom/reference code/checkpoint action you were sent here by the rs/6000 eserver pseries diagnostic information for multiple...
Page 146
Map 1541: jtag problem isolation step 1541-1 record the error code and location code(s) that sent you to this map. Step 1541-2 turn off the power. Step 1541-3 replace the following, if present, one at a time and in the order listed: v first location code item recorded, if any, “step 1541-1”. V secon...
Page 147
Map 1542: i/o problem isolation this map is used to locate defective frus not found by normal diagnostics. For this procedure, diagnostics are run on a minimally configured system. If a failure is detected on the minimally configured system, the remaining frus are exchanged one at a time until the f...
Page 148
Step 1542-1 1. Ensure that the diagnostics and the operating system are shut down. 2. Turn off the power. 3. Select slow boot mode (select disable fast boot) on the system power control menu from the service processor main menu. 4. Turn on the power. 5. Insert the diagnostic cd-rom into the cd-rom d...
Page 149
Step 1542-4 the system stopped with the please define system console prompt appearing on the system console. Standalone diagnostics can be booted. Perform the following: 1. Follow the instructions on the screen to select the system console. 2. When the diagnostic operating instructions screen is dis...
Page 150
4. Examine the connection at the i/o port connector 1 (u0.Dd-p1.1/q1) of the i/o subsytem recorded in substep 3 on page 129. If the rio cable attached to the i/o port connector 1 of the i/o subsytem connects to the i/o port connector 0 of another i/o subsystem, record that the i/o subsystem identifi...
Page 151
Step 1542-7 the eserver pseries 630 model 6c4 and model 6e4 server may have up to two i/o subsystems attached to its rio ports. The following steps reduce the system i/o to only the i/o of the base system. 1. Turn off the system power. 2. At the base system, disconnect the cable connection at rio-2 ...
Page 152
Step 1542-11 1. If it is not already off, turn off the power. 2. Remove all adapters from slots 1, 2, 3, 4, 5, 6, and 7 (location codes ux.Y-p1-i1 through i7) from the i/o drawer. 3. Label and record the location of any cables attached to the adapters. 4. Record the slot number of the adapters. 5. T...
Page 153
Step 1542-13 if the please define the system console screen does display and all attached devices and adapters are listed, the problem is with one of the adapter cards or devices that was removed or disconnected from the i/o subystem. 1. Turn off the power. 2. Reinstall one adapter and device that w...
Page 154
Step 1542-15 1. Turn off the power. 2. Disconnect the i/o subsystem power cables. 3. Replace the following parts, one at a time, in the sequence listed: a. Rio adapter (if present) of any ″looped one″ i/o subsystem attached to the base system. B. I/o subsystem backplane of any ″looped one ″i/o subsy...
Page 155
Step 1542-17 1. Turn off the power. 2. At the base system, reconnect the cable connection at rio-2 port 0 (u0.1-p1/q2) recorded in “step 1542-7” on page 131. 3. At the base system, reconnect the cable connection at rio-2 port 1 (u0.1-p1/q3) recorded in “step 1542-7” on page 131. 4. Reconnect the pow...
Page 156
Step 1542-21 1. If it is not already off, turn off the power. 2. Remove all adapters from slots 1, 2, 3, and 4 (location codes u0.1-p1-i1 through i4) in the base system that are not attached to the boot device. 3. Label and record the location of any cables attached to the adapters. 4. Record the sl...
Page 157
Step 1542-23 replace the adapter you just installed with a new adapter, and retry the boot to standalone diagnostics from cd. 1. If the please define the system console screen is displayed, follow directions to select the system console. 2. Use the display configuration and resource list to list all...
Page 158
Step 1542-25 1. Turn off the power. 2. Disconnect the i/o subsystem power cables. 3. Replace the following parts, one at a time, in the sequence listed: a. Attached external device cable. B. Attached external device(s), one at a time, if more than one. C. I/o subsystem backplane (u0.Dd-p1). 4. Recon...
Page 159
Map 1548: processor subsystem problem isolation notes: 1. Be sure to unplug the power cords before removing or installing processor cards, the pci riser card, or the cec backplane to avoid damage to it. 2. This map assumes that a cd-rom drive is installed and connected to the integrated eide adapter...
Page 160
Purpose of this map this map is used to locate defective frus not found by normal diagnostics. For this procedure, diagnostics are run on a minimally configured system. If a failure is detected on the minimally configured system, the remaining frus are exchanged one at a time until the failing fru i...
Page 161
10. Remove processor card #2 (if installed). If processor card #2 is removed, ensure processor card #1 is installed and contains at least one quad of memory dimms. The processor card that is left in the system must contain at least one quad of memory dimms. For example, a system configuration having...
Page 162
Does the system stop with code e1f2, e1f3, stby, 20ee000b or 4ba00840 displayed in the operator panel? No a memory dimm in the quad you just replaced in the system is defective. Turn off the power, remove the power cords, and exchange the memory dimms in that quad, one at a time with new or previous...
Page 163
Step 1548-7 no failure was detected with this configuration. 1. Turn off the power and remove the power cords. 2. Reinstall processor card #2. 3. Plug in the power cords and wait for the ok prompt to display on the operator panel display. 4. Turn on the power. Does the system stop with code e1f2, e1...
Page 164
Is the sms screen displayed? No one of the frus remaining in the system unit is defective. Exchange the frus that have not been exchanged, in the following order: 1. If you are using the hardware management console (hmc) go to the ″entry map″ in the ibm hardware management console for pseries mainte...
Page 165
Step 1548-10 the system is working correctly with this configuration. One of the scsi devices that you disconnected may be defective. 1. Make sure the diagnostic cd-rom is inserted into the cd-rom drive. 2. Turn off the power and remove the power cords. 3. Plug the scsi cable into the scsi connector...
Page 166
Is the please define the system console screen displayed? No one of the frus remaining in the system unit is defective. Exchange the frus that have not been exchanged, in the following order: 1. Scsi cable 2. Disk drive backplane repeat this step until the defective fru is identified or all the frus...
Page 167
Step 1548-13 the system is working correctly with this configuration. The diskette drive may be defective. 1. Make sure the diagnostic cd-rom is inserted into the cd-rom drive. 2. Turn off the power and remove the power cords. 3. Plug the diskette drive cable into the diskette drive connector on the...
Page 168
Is the please define the system console screen displayed? No the last device or cable that you attached is defective. To test each fru, exchange the frus in the following order: 1. Device and cable (last one attached) 2. Cec backplane (see notes on page 61). If the symptom did not change and all the...
Page 169
Step 1548-16 the last fru installed or one of its attached devices is probably defective. 1. Make sure the diagnostic cd-rom is inserted into the cd-rom drive. 2. Turn off the power and remove the power cords. 3. Starting with the last installed adapter, disconnect one attached device and cable. 4. ...
Page 170
Step 1548-18 look at the fru part numbers associated with the srn. Have you exchanged all the frus that correspond to the failing function codes (ffcs)? No exchange the fru with the highest failure percentage that has not been changed. Repeat this step until all the frus associated with the srn have...
Page 171
Step 1548-22 the adapter or device is probably defective. If the supplemental media is for an adapter, replace the frus in the following order: 1. Adapter 2. Cec backplane (see notes on page 61) if the supplemental media is for a device, replace the frus in the following order: 1. Device and any ass...
Page 172
Does the system stop with the same error code displayed on the operator panel that directed you to this map step? No go to ″map 0410: repair checkout″ in the rs/6000 eserver pseries diagnostic information for multiple bus systems. Yes reinstall the original fru. If the symptom did not change and all...
Page 173
Map 1549: attention problem isolation step 1549-1 record the error code and the location code(s) that sent you to this map. Step 1549-2 turn off the power. Step 1549-3 examine the following table and locate the error code that sent you to this map to determine your next step. Error code action 406x ...
Page 174
Step 1549-6 did the system stop with the same error code as recorded in “step 1549-1” on page 153? No the card just replaced was defective. This ends the procedure. Return the system to its original configuration. Go to ″map 0410: repair checkout″ in the rs/6000 eserver pseries diagnostic informatio...
Page 175
Map 154b: insufficient hardware resources problem isolation step 154b-1 record the error code, location code(s) and word 13 that sent you to this map. Step 154b-2 turn off the power. Step 154b-3 make sure the power is off on the base system drawer. Step 154b-4 attention: before replacing any parts, ...
Page 176
Step 154b-7 have all the cards listed in “step 154b-4” on page 155 been replaced? No go to “step 154b-2” on page 155. Yes go to “step 154b-8”. Step 154b-8 turn off the power. Step 154b-9 ensure that the power is off on the base system drawer. Step 154b-10 attention: before replacing the processor ba...
Page 177
Map 154c: spcn cable problem isolation step 154c-1 record the error code, location code(s), and word 13 that sent you to this map. Step 154c-2 turn off the power. Step 154c-3 locate the word 13 value that you recorded in step 154c-1 in the following table and perform the indicated action. Word 13 va...
Page 178
Word 13 value action a786 xxxx 1. Trace the spcn cable attached to u0.1-p1/q5 of the base system drawer back to an attached i/o drawer connector u0.Dd-p1/q6. 2. Trace the spcn cable attached to connector u0.Dd-p1/q5 of this i/o drawer back to an attached i/o drawer connector u0.Dd-p1/q6. 3. Replace ...
Page 179: Chapter 4. Checkpoints
Chapter 4. Checkpoints checkpoints display on the media subsystem operator panel and the virtual terminal while the system is powering on and going through the initial program load (ipl). This chapter explains the ipl flow of the system and provides a table that lists checkpoints that you might see ...
Page 180
Ipl flow without an hmc attached to the system the ipl process starts when ac power is connected to the system. The ipl process has the following phases: v phase 1: service processor initialization phase 1 starts when ac power is connected to the system and ends when ok is displayed in the media sub...
Page 181
Before taking actions listed with a checkpoint, check for additional symptoms in the service processor error log. See the “system information menu” on page 376 for information on how to access the service processor error log. Notes: 1. Go to “map 1548: processor subsystem problem isolation” on page ...
Page 182
Checkpoint description action/ possible failing fru 8009 set nvram configuration in titan see note 1 on page 167. 800f start base code see note 1 on page 167. 8010 start supervisor in base code see note 1 on page 167. 8012 initialize hardware interrupts see note 1 on page 167. 8014 allocate and init...
Page 183
Checkpoint description action/ possible failing fru 9037 slla initialization (vpd) see note 1 on page 167. 9038 nvram initialization see note 1 on page 167. 9039 serial port initialization see note 1 on page 167. 903a serial i/o initialization see note 1 on page 167. 903b spcn initialization see not...
Page 184
Checkpoint description action/ possible failing fru 910f test and initialize main storage (system memory) see note 1 on page 167. 9110 free ipl lids see note 1 on page 167. 9111 load run-time lids see note 1 on page 167. 9112 load dump lids see note 1 on page 167. 9113 enable attention see note 1 on...
Page 185
Checkpoint description action/ possible failing fru 94b0 wire test faulty driver status refcode see note 2 on page 167. 94b1 wire test shorted net status refcode see note 2 on page 167. 94b2 wire test elastic interface test see note 2 on page 167. 94bb wire test starting see note 2 on page 167. 9501...
Page 186
Checkpoint description action/ possible failing fru 99ff service processor writing firmware update module see note 2 on page 167. Attention: this checkpoint may stay in the operator panel for some period of time during a firmware update or hypervisor dump with no indication of activity. Do not assum...
Page 187
Checkpoint description action/ possible failing fru b0fa delayed power-off acknowledged see note 1. B0ff power-off requested program executing see note 1. Notes: 1. If the system fails to progress after this checkpoint is put in the display, do the following: a. Activate the service processor pinhol...
Page 188
Firmware checkpoints firmware uses checkpoints (progress codes) in the range of exxx to efff. These checkpoints occur during system startup and can be useful in diagnosing certain problems. Service processor checkpoints are listed in “service processor checkpoints” on page 161. If you have a checkpo...
Page 189
Checkpoint description action/ possible failing fru e140 operating system load see “boot problems/concerns” on page 204. E145 early debug code activated; firmware is halted press the g key on the serial interface. E149 create boot mgr node go to “map 1540: problem isolation procedures” on page 124. ...
Page 190
Checkpoint description action/ possible failing fru e174 description: establishing host connection action/possible failing fru: if the system is not connected to an active network, or if the target server is inaccessible (which can result from incorrect ip parameters being specified), the system sti...
Page 191
Checkpoint description action/ possible failing fru e1a4 user requested boot to sms menus via hmc or csp command go to “map 1540: problem isolation procedures” on page 124. E1a5 user requested boot to open firmware prompt via hmc or csp command go to “map 1540: problem isolation procedures” on page ...
Page 192
Checkpoint description action/ possible failing fru e1b2 description: xoff received - waiting for xon action: 1. The system firmware is waiting for a virtual terminal to be opened on the hmc; open a virtual terminal. 2. If a virtual terminal is open, the user might have entered a ctrl-s key sequence...
Page 193
Checkpoint description action/ possible failing fru e1dc description: dynamic console selection. Action/possibly failing fru 1. If a console is attached, but nothing is displayed on it, go to ″all display problems″ in the entry map. 2. If selection screens can be seen on the terminals and the approp...
Page 194
Checkpoint description action/ possible failing fru e1f9 building boot device list for fibre-channel adapters. (the location of the san adapter being scanned is also displayed.) 1. If a location code is available, follow the repair actions listed for error code 21a0 00xx. 2. If no location code is a...
Page 195
Checkpoint description action/ possible failing fru e500 begin i/o drawer configuration 1. Check for system firmware updates. 2. Go to “map 1540: problem isolation procedures” on page 124. E501 initialize i/o data structures 1. Check for system firmware updates. 2. Go to “map 1540: problem isolation...
Page 196
Checkpoint description action/ possible failing fru e50d copy all of the i/o data 1. Check for system firmware updates. 2. Go to “map 1540: problem isolation procedures” on page 124. E50e copy all of the rio hub information 1. Check for system firmware updates. 2. Go to “map 1540: problem isolation ...
Page 197
Checkpoint description action/ possible failing fru e526 reassign the i/o subsystems to the closest rio hub 1. Replace the rio-2 cable specified by the location code. 2. Replace the rio riser card that the failing drawer is attached to. 3. Replace the rio riser, u0.Dd-p1.1, in the i/o subsystem that...
Page 198
Checkpoint description action/ possible failing fru e529 enable the control port and driver of the current rio hub 1. Check the rio cable specified by the location code. If the location code specifies an i/o subsystem or its rio interface, check the rio cables going into and out of the i/o subsystem...
Page 199
Checkpoint description action/ possible failing fru e52b the rio cable connected to the rio port has been detected 1. Check the rio cable specified by the location code. If the location code specifies an i/o subsystem or its rio interface, check the rio cables going into and out of the i/o subsystem...
Page 200
Checkpoint description action/ possible failing fru e532 rio cable detected; enable the rio hub port 1. Replace the rio-2 cable specified by the location code. 2. Replace the rio riser card that the failing drawer is attached to. 3. Replace the rio riser card (location: u0.Dd-p1.1) in the i/o subsys...
Page 201
Checkpoint description action/ possible failing fru e535 valid node id detected at other end of the rio cable 1. Replace the rio-2 cable specified by the location code. 2. Replace the rio riser card that the failing drawer is attached to. 3. Replace the rio riser card (location: u0.Dd-p1.1) in the i...
Page 202
Checkpoint description action/ possible failing fru e53a set up the rio port speed of the exit port of the i/o subsystem connected to the rio hub port 1. Replace the rio-2 cable specified by the location code. 2. Replace the rio riser card that the failing drawer is attached to. 3. Replace the rio r...
Page 203
Checkpoint description action/ possible failing fru e541 initialize the routing table 1. Replace the rio cable specified by the location code. 2. Replace the rio riser card that the failing drawer is attached to. 3. Replace the rio riser card (location: u0.Dd-p1.1) in the i/o subsystem that the rio ...
Page 204
Checkpoint description action/ possible failing fru e547 set up the rio interface chip routing table 1. Replace the i/o subsystem planar specified by the location code. 2. Replace the rio riser card (location: u0.Dd-p1.1) in the i/o subsystem that the rio cable in step 1 is attached to. 3. If the lo...
Page 205
Checkpoint description action/ possible failing fru e54a configure the i/o drawer 1. Check the rio cable specified by the location code. If the location code specifies an i/o subsystem or its rio interface, check the rio cables going into and out of the i/o subsystem. 2. Verify that the entire rio l...
Page 206
Checkpoint description action/ possible failing fru e550 begin to initialize rio interface chip replace the device specified by the location code. If the device specified by the location code is the rio riser card in an i/o subsystem (location: u0.Dd-p1.1), and replacing it does not resolve the prob...
Page 207
Checkpoint description action/ possible failing fru e556 set up and initialize rio interface chips under current rio interface chip replace the device specified by the location code. If the device specified by the location code is the rio riser card in an i/o subsystem (location: u0.Dd-p1.1), and re...
Page 208
Checkpoint description action/ possible failing fru e563 set up rio interface chip registers if the location code associated with this checkpoint is either u0.1-p1 or u0.1-p2, do the following: 1. Replace the pci riser card in the cec drawer, location: u0.1-p2. 2. Replace the cec backplane: location...
Page 209
Checkpoint description action/ possible failing fru e566 enable device arbitration on the rio interface chip if the location code associated with this checkpoint is either u0.1-p1 or u0.1-p2, do the following: 1. Replace the pci riser card in the cec drawer, location: u0.1-p2. 2. Replace the cec bac...
Page 210
Checkpoint description action/ possible failing fru e569 set up rio interface chip registers if the location code associated with this checkpoint is either u0.1-p1 or u0.1-p2, do the following: 1. Replace the pci riser card in the cec drawer, location: u0.1-p2. 2. Replace the cec backplane: location...
Page 211
Checkpoint description action/ possible failing fru e56c set up the rio interface chip pci bus if the location code associated with this checkpoint is either u0.1-p1 or u0.1-p2, do the following: 1. Replace the pci riser card in the cec drawer, location: u0.1-p2. 2. Replace the cec backplane: locati...
Page 212
Checkpoint description action/ possible failing fru e570 initialize the pci-isa bridge chip replace the device specified by the location code. If the device specified by the location code is the rio riser card in an i/o subsystem (location: u0.Dd-p1.1), and replacing it does not resolve the problem,...
Page 213
Checkpoint description action/ possible failing fru e581 read the pci bus configuration header. 1. This error code may indicate that the rio cables are not properly connected to the i/o subsystems. Check the rio cabling; refer to “system unit locations” on page 9 and “subsystem positioning and cabli...
Page 214
Checkpoint description action/ possible failing fru e585 valid function of current eads detected 1. Check for system firmware updates. 2. Replace the i/o subsystem’s rio riser card (location: u0.Dd-p1.1) specified by the location code. 3. If the location code associated with this checkpoint specifie...
Page 215
Checkpoint description action/ possible failing fru e589 set up eads function registers 1. Check for system firmware updates. 2. If the location code associated with this checkpoint specifies a pci adapter card, replace the adapter card. 3. Replace the i/o subsystem backplane specified by the locati...
Page 216
Checkpoint description action/ possible failing fru e58d set up eads function registers 1. Check for system firmware updates. 2. Replace the i/o subsystem’s rio riser card (location: u0.Dd-p1.1) specified by the location code. 3. If the location code associated with this checkpoint specifies a pci a...
Page 217
Checkpoint description action/ possible failing fru e591 set up eads function registers 1. Check for system firmware updates. 2. Replace the i/o subsystem’s rio riser card (location: u0.Dd-p1.1) specified by the location code. 3. If the location code associated with this checkpoint specifies a pci a...
Page 218
Checkpoint description action/ possible failing fru e595 detected valid adapter in slot 1. Check for system firmware updates. 2. Replace the i/o subsystem’s rio riser card (location: u0.Dd-p1.1) specified by the location code. 3. If the location code associated with this checkpoint specifies a pci a...
Page 219
Checkpoint description action/ possible failing fru e5e0 initialize system processor array 1. Check for system firmware updates. 2. Replace the i/o subsystem’s rio riser card (location: u0.Dd-p1.1) specified by the location code. 3. Replace the i/o subsystem backplane specified by the location code....
Page 220
Checkpoint description action/ possible failing fru e600 ssa pci adapter open firmware has run successfully. Replace the adapter. E601 ssa pci adapter bist has started but failed to complete after 4 seconds. Replace the adapter. E602 ssa pci open firmware has started. Replace the adapter. E603 ssa p...
Page 221
Checkpoint description action/ possible failing fru e70c create i/o backplane vpd (i2c problem) go to “map 1540: problem isolation procedures” on page 124. E70d create vpd 1. Check for system firmware updates. 2. Call service support. E70f collect cec vpd go to “map 1540: problem isolation procedure...
Page 222
Checkpoint description action/ possible failing fru e853 start cable id request process 1. Check the spcn and rio cabling to the i/o subystems. 2. Remove, then reapply power to the system. 3. Go to “map 1542: i/o problem isolation” on page 127. 4. Call service support. E854 start collecting cable id...
Page 223
Checkpoint description action/ possible failing fru e900 the system firmware is in the recoverable non-maskable interrupt code go to “map 1540: problem isolation procedures” on page 124. E901 the system firmware is in the unrecoverable non-maskable interrupt code go to “map 1540: problem isolation p...
Page 224
Boot problems/concerns depending on the boot device, a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device. This is particularly true for tape and network boot attempts. If booting from cd-rom or tape, watch for activity ...
Page 225
2. If the intended boot device is not correctly identified in the boot sequence, add it to the boot sequence using the sms menus. If the device can be added to the boot sequence, reboot the system, then go to map 0410: repair checkout in the rs/6000 eserver pseries diagnostic information for multipl...
Page 226
B. If the intended boot device is not correctly listed in the boot sequence, add it to the boot sequence using the sms menus. If the device can be added to the boot sequence, reboot the partition. If the intended boot device cannot be added to the boot list, ask the customer or system administrator ...
Page 227
If the device still is not present, continue with the actions shown in the following list. A. Check the scsi cables b. Remove all hot-swap disk drives except the intended boot device if its a hot-swap drive. If the boot device is present in the boot list when the system is booted to the sms menus, a...
Page 228
Step 5 the cd-rom drive, ide cable, graphics adapter (if installed), or the system board is most likely defective. A tty terminal attached to the serial port also can be used to determine if the graphics adapter is causing the problem. This is done by removing the graphics adapter, attaching a tty t...
Page 229
Chapter 5. Error code to fru index attention: start your activity in this chapter by going to “checkpoint and error code index” on page 213. In this section, you may be asked to perform additional isolation procedures before looking up the actions for a 4-character checkpoint or 8-character error co...
Page 230
E. Select option 6. Verify that the state changes to currently disabled. Disabling fast system boot automatically enables slow boot. F. Select option 98 to exit the system power control menu. G. Use the hmc to power up the system to the sms menus in a full system partition. 3. When the system has st...
Page 231
Before the 406x 0eay error. (ignore checkpoints that do not have the form exxx.) use this checkpoint when returning to the “checkpoint and error code index” on page 213. Return to the step in the “checkpoint and error code index” on page 213 table immediately after the step that sent you to this ″co...
Page 232
Fru identify leds this system is configured with an arrangement of leds that help identify various components of the system. These include, but are not limited to the following: v rack identify led v cec drawer identify led v i/o drawer identify led v rio port identify led v fru identify led – power...
Page 233
Checkpoint and error code index the following table is an index to the checkpoints or error codes that you may receive to help diagnose a failure. Locate the code you received, and follow the instructions to determine your next step. Checkpoint or error code what you should do 0000 xxxx operator pan...
Page 234
Checkpoint or error code - 4xxx xxxx service processor error codes what you should do 1. Is the system powered up? No go to step 2 below. Yes go to step 4 below. 2. Find the error code in the service processor error log and check the value of word 13. Go to 3 below. 3. Is the value of word 13 c0xx x...
Page 235
Checkpoint or error code what you should do 8xxx 9xxx axxx bxxx service processor checkpoints go to “service processor checkpoints” on page 161 for more information on these checkpoints. A1fd 000x the system has entered recovery mode. Go to “recovery mode” on page 398. B006 xxxx b1xx xxxx common fir...
Page 236
Operator panel error codes attention: if you replace frus or perform an action and the problem is still not corrected, go to “map 1548: processor subsystem problem isolation” on page 139 unless otherwise indicated in the tables. If you replace frus and the problem is corrected, go to ″map 0410: repa...
Page 237
Spcn error codes attention: if a power supply or fan is hot-swapped, wait five minutes, then recheck the operating system error log. If the system has to be shut down to replace a power supply or fan, reboot the system, wait five minutes after the operating system login prompt appears, then recheck ...
Page 238
Table 2. Spcn error codes for the cec (system unit) (continued) error code description action/ possible failing fru 1011 1522 power supply 2 non-power fault 1. System power supply 2 location: u0.1-v2 2. Cec backplane location: u0.1-p1 1011 1523 power supply 2 domain fault 1. System power supply 2 lo...
Page 239
Table 2. Spcn error codes for the cec (system unit) (continued) error code description action/ possible failing fru 1011 2600 pgood fault cec backplane location: u0.1-p1 1011 2603 pgood fault cec backplane location: u0.1-p1 1011 2612 optical converter fault cec backplane location: u0.1-p1 1011 3100 ...
Page 240
Table 2. Spcn error codes for the cec (system unit) (continued) error code description action/ possible failing fru 1011 7630 slow system pci fan 3 failure 1. Pci fan 3 location: u0.1-f3 2. Cec backplane location: u0.1-p1 1011 7631 system pci fan 3 missing 1. Pci fan 3 location: u0.1-f3 2. Cec backp...
Page 241
Table 2. Spcn error codes for the cec (system unit) (continued) error code description action/ possible failing fru 1011 8409 no valid processor card vpd found 1. Verify that the processor card(s) is of the right type for your system and is properly installed. 2. If only one processor card is instal...
Page 242
Table 2. Spcn error codes for the cec (system unit) (continued) error code description action/ possible failing fru 1011 9280 spcn interface failure 1. Check the spcn cables going to the cec drawer. 2. Check for system firmware updates. Apply the update if it is available. 3. Replace the spcn cables...
Page 243
Table 3. Spcn error codes for i/o subsystems error code description action/ possible failing fru 1nn1 00ac ac loss or brownout detected informational message. 1nn1 00ef remote emergency power off occurred informational message. 1nn1 1510 power supply 1 source failure 1. Check the input voltage to th...
Page 244
Table 3. Spcn error codes for i/o subsystems (continued) error code description action/ possible failing fru 1nn1 1b03 +3.3 v load fault 1. Replace power supply 1, u0.Dd-v1. 2. If power supply 2 is present, use power supply 1 that was removed to replace power supply 2. 3. I/o subsystem backplane, u0...
Page 245
Table 3. Spcn error codes for i/o subsystems (continued) error code description action/ possible failing fru 1nn1 840d i/o type mismatch 1. Check the rio and the spcn cabling. 2. Set the i/o type using the service processor menus. 3. I/o subsystem backplane, u0.Dd-p1. 1nn1 840e i/o type mismatch 1. ...
Page 246
Firmware error codes attention: if you replace frus or perform an action and the problem is still not corrected, go to “map 1548: processor subsystem problem isolation” on page 139 unless otherwise indicated in the tables. If you replace frus and the problem is corrected, go to ″map 0410: repair che...
Page 247
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20d0 0998 operating system terminated with error string call service support. 20d0 0999 operating system terminated with error string call service support. 20d0 0a01 error initializing rtas nvram 1. Check ...
Page 248
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20d0 0a0b error initializing interface/ofdt access 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 20d0 0a0c error initializing interf...
Page 249
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20d0 0a16 error initializing interface/handling access 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 20d0 0a17 error initializing in...
Page 250
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20d1 0004 failed to locate service processor device tree node 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 20d1 0005 failed to rebo...
Page 251
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20d1 000e function to get time-of-day failed. 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 20d1 000f hypervisor call to reset phb o...
Page 252
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20e0 0009 invalid password entered - system locked the password has been entered incorrectly 3 times. Turn off, then turn on the system unit, then enter the password correctly. 20ee 0003 ip parameter requi...
Page 253
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20ee 000c description: pointer to the operating system not found in non-volatile storage. Action: values normally found in non-volatile storage that point to the location of an operating system were not fo...
Page 254
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20ee 0020 the environment variable ″boot-device″ exceeds the allowed character limit. If this error occurs during the installation of aix via a ″nim push″, the set_bootlist attribute may not have been set ...
Page 255
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20fc 0021 failed to retrieve power, packaging, and/or cooling vpd via spcn for the corresponding subsystem. Service processor mailbox failed to get power, packaging, and cooling device vpd. 1. Check the ri...
Page 256
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20ff0024 invalid vpd (84/90 tag length is more than 2kb - vendor-defined tag) 1. Replace the part specified by the location code. 2. If no location code is shown with the error code, call service support. ...
Page 257
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 20ff00c0 invalid vpd (missing base address of the rio-pci bridge) 1. Replace the part specified by the location code. 2. If no location code is shown with the error code, call service support. 20ff00d0 inv...
Page 258
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 21a0 0001 description: scsi dasd - test unit ready failed - hardware error action: note: 1. Before replacing any system components: a. Ensure that the controller and each device on the scsi bus is assigned...
Page 259
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 21ed 0002 scsi changer - test unit ready failed - sense data available before replacing any system components, refer to the notes in error code 21a0 0001. 1. Replace the media. 2. Replace the scsi device. ...
Page 260
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 21f2 0001 scsi read/write optical - test unit ready failed - hardware error before replacing any system components, refer to the notes in error code 21a0 0001. 1. Replace the scsi device. 2. Replace the sc...
Page 261
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 25a8 0xxx description: nvram problems action: errors reported against nvram can be caused by low battery voltage and (more rarely) power outages that occur during normal system usage. With the exception of...
Page 262
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 25a8 0999 nvramrc script evaluation error - stack unbalanced on completion this is a firmware debug environment error. There is no user action or fru replacement for this error. 25a8 0a00 unable to retriev...
Page 263
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 2602 0002 description: invalid pci adapter device id action: attention: before moving the adapter to another slot, verify with the customer or system administrator that the slot that the adapter is being m...
Page 264
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 2602 0010 description: pci probe error, bridge in freeze state action: if the location code identifies a slot, do the following: 1. Check for system firmware updates. Apply if available. 2. Check the cabli...
Page 265
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru the system is running linux 1. Power off the system. See “non-hot-pluggable pci adapter removal” on page 446 and “adding or replacing a non-hot-pluggable pci adapter” on page 448 for instructions on reseat...
Page 266
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 2602 0012 description: pci device run-time error, bridge in freeze state action: if the location code identifies a slot: 1. Check the cabling to the adapter, in particular, the adapters that have serial po...
Page 267
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 27a0 0001 error obtaining external rio cable ids 1. Check the spcn and rio cabling going to the i/o subsystem specified by the location code. 2. Check for system firmware updates. 3. Replace the i/o subsys...
Page 268
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 29b0 0004 mouse not present/detected 1. Mouse 2. Replace cec backplane location: u0.1-p1 2b20 0011 processor is manually disabled use the service processor menus to re-enable the processor and reboot the s...
Page 269
Table 4. Firmware error codes. (continued) error code description action/ possible failing fru 2b20 8888 operating system termination request received informational message. 2b2x 00ee description: an exception error has been reported on a global processor action: the type of interrupt that caused th...
Page 270
Table 5. Service processor error codes. Error code description action/ possible failing fru 4064 0001 scan interface basic assurance tests detected a cec backplane fault cec backplane location: u0.1-p1 4064 0002 cec backplane fault cec backplane location: u0.1-p1 4064 0003 scan interface basic assur...
Page 271
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4064 00b1 bus controller failure 1. Check for system firmware updates 2. Pci riser card location: u0.1-p2 3. Cec backplane, u0.1-p1 4064 00b3 processor/vpd problem detected 1. Check for system fir...
Page 272
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4064 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 273
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4064 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 4064 0c11 processor 1...
Page 274
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4064 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 4064 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 275
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4065 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 4065 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 4065 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 4065...
Page 276
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4065 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 277
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4065 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 278
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4065 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 4065 0c11 proc 1 conf...
Page 279
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4065 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 4065 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 280
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4066 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 4066 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 4066 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 4066...
Page 281
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4066 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 282
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4066 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 283
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4066 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 4066 0c11 processor 1...
Page 284
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4066 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 4066 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 285
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4067 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 4067 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 4067 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 4067...
Page 286
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4067 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 287
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4067 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 288
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4067 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 4067 0c11 processor 1...
Page 289
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4067 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 4067 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 290
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4068 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 4068 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 4068 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 4068...
Page 291
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4068 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 292
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4068 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 293
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4068 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 4068 0c11 processor 1...
Page 294
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4068 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 4068 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 295
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4069 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 4069 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 4069 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 4069...
Page 296
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4069 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 297
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4069 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 298
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4069 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 4069 0c11 processor 1...
Page 299
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4069 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 4069 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 300
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406a 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 406a 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 406a 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 406a...
Page 301
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406a 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 302
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406a 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 303
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406a 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 406a 0c11 processor 1...
Page 304
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406a 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 406a 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 305
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406b 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 406b 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 406b 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 406b...
Page 306
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406b 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 307
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406b 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 308
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406b 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 406b 0c11 processor 1...
Page 309
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406b 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 406b 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 310
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406c 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 406c 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 406c 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 406c...
Page 311
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406c 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 312
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406c 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 313
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406c 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 406c 0c11 processor 1...
Page 314
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406c 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 406c 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 315
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406d 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 406d 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 406d 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 406d...
Page 316
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406d 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 317
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406d 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 318
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406d 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 406d 0c11 processor 1...
Page 319
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406d 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 406d 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 320
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406e 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 406e 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 406e 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 406e...
Page 321
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406e 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 322
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406e 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 323
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406e 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 406e 0c11 processor 1...
Page 324
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406e 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 406e 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 325
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406f 0010 memory dimm fault memory dimm location: u0.1-p1-c1-m8 406f 0011 memory dimm fault memory dimm location: u0.1-p1-c1-m6 406f 0012 memory dimm fault memory dimm location: u0.1-p1-c1-m1 406f...
Page 326
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406f 00b7 insufficient hardware resources were detected to continue ipl of the system after processor subsystem testing and initialization was completed go to “map 1540: problem isolation procedur...
Page 327
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406f 0a04 reboot message (run-time array gard failure) for processor 2. Array bit steering, which is a function in the firmware, may be able to correct this problem without replacing hardware. If ...
Page 328
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406f 0c10 processor 0 configuration error: vpd mismatch for processor card 0. (service processor code problem.) 1. Check for system firmware updates. 2. Call service support. 406f 0c11 processor 1...
Page 329
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 406f 0eb6 attention line 5 stuck fault go to “map 1540: problem isolation procedures” on page 124. 406f 0eb7 attention line 6 stuck fault go to “map 1540: problem isolation procedures” on page 124...
Page 330
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4503 26f7 description: 2-way processor card fault action: this error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor c...
Page 331
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4503 26fb description: 2-way processor card fault action: this error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor c...
Page 332
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4503 26ff description: 1-way processor card fault action: this error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor c...
Page 333
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4503 301c description: 256 mb dimm fault action: this error code indicates that the memory repeat gard function has deconfigured a quad of memory. Do the following: 1. Go to the memory configurati...
Page 334
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4503 302e description: 2 gb dimm fault action: this error code indicates that the memory repeat gard function has deconfigured a quad of memory. Do the following: 1. Go to the memory configuration...
Page 335
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4505 301c 256 mb dimm fault go to “map 1240: memory problem resolution” on page 73. 4505 301d 512 mb dimm fault go to “map 1240: memory problem resolution” on page 73. 4505 301e 1 gb dimm fault go...
Page 336
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4506 301a 128 mb dimm fault go to “map 1240: memory problem resolution” on page 73. 4506 301b 1 gb dimm fault go to “map 1240: memory problem resolution” on page 73. 4506 301c 256 mb dimm fault go...
Page 337
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4507 26fe 2-way processor card fault replace the processor card specified by the location code. 4507 26ff 1-way processor card fault replace the processor card specified by the location code. 4507...
Page 338
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4508 26fb 2-way processor card fault replace the processor card specified by the location code. 4508 26fd 1-way processor card fault replace the processor card specified by the location code. 4508...
Page 339
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4509 26f8 1-way processor card fault replace the processor card specified by the location code. 4509 26fa 2-way processor card fault replace the processor card specified by the location code. 4509...
Page 340
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 450a 26f6 1-way processor card fault replace the processor card specified by the location code. 450a 26f7 2-way processor card fault replace the processor card specified by the location code. 450a...
Page 341
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 450a 309f 1 gb dimm fault go to “map 1240: memory problem resolution” on page 73. 450a 30aa 2 gb dimm fault go to “map 1240: memory problem resolution” on page 73. 450b 26f6 1-way processor card f...
Page 342
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 450b 309d 512 mb dimm fault go to “map 1240: memory problem resolution” on page 73. 450b 309e 1 gb dimm fault go to “map 1240: memory problem resolution” on page 73. 450b 309f 1 gb dimm fault go t...
Page 343
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 450c 309b 256 mb dimm fault go to “map 1240: memory problem resolution” on page 73. 450c 309c 256 mb dimm fault go to “map 1240: memory problem resolution” on page 73. 450c 309d 512 mb dimm fault ...
Page 344
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 450d 303d 2 gb dimm fault go to “map 1240: memory problem resolution” on page 73. 450d 309a 128 mb dimm fault go to “map 1240: memory problem resolution” on page 73. 450d 309b 256 mb dimm fault go...
Page 345
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 450e 303b 1 gb dimm fault go to “map 1240: memory problem resolution” on page 73. 450e 303c 1 gb dimm fault go to “map 1240: memory problem resolution” on page 73. 450e 303d 2 gb dimm fault go to ...
Page 346
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 450f 302e 2 gb dimm fault go to “map 1240: memory problem resolution” on page 73. 450f 302f 256 mb dimm fault go to “map 1240: memory problem resolution” on page 73. 450f 303b 1 gb dimm fault go t...
Page 347
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4609 28c4 cec backplane fault replace the cec backplane, location: u0.1-p1 460a 287a cec backplane replace the cec backplane, location: u0.1-p1 460a 28c4 cec backplane fault replace the cec backpl...
Page 348
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4b23 26f7 description: 2-way processor card fault action: this error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor c...
Page 349
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4b23 26fb description: 2-way processor card fault action: this error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor c...
Page 350
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4b23 26ff description: 1-way processor card fault action: this error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor c...
Page 351
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4b26 26f7 2-way processor card fault replace the processor card specified by the location code. 4b26 26f8 1-way processor card fault replace the processor card specified by the location code. 4b26...
Page 352
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4b28 26fd 1-way processor card fault replace the processor card specified by the location code. 4b28 26fe 2-way processor card fault replace the processor card specified by the location code. 4b28...
Page 353
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4b2b 26fb 2-way processor card fault 1. Replace the processor card at location u0.1-p1-c2. 2. If the problem is not resolved, remove the processor card at u0.1-p1-c1 and replace it with the proces...
Page 354
Table 5. Service processor error codes. (continued) error code description action/ possible failing fru 4b2e 26f6 1-way processor card fault replace the processor card specified by the location code. 4b2e 26f7 2-way processor card fault replace the processor card specified by the location code. 4b2e...
Page 355
Pd value size 68 256 mb 78 1024 mb 88 2048 mb note: memory dimms must be installed in quads. Error log utility procedure when the system management services menu appears, check the error log for any errors. Use the location code obtained from the sms error log utility to identify the component the e...
Page 356
Error code description action/ possible failing fru b006 1403 missing service processor resource 1. Update system firmware 2. Cec backplane location: u0.1-p1 b006 1404 service processor firmware fault 1. Update system firmware 2. Cec backplane location: u0.1-p1 b006 1405 service processor firmware f...
Page 357
Error code description action/ possible failing fru b10f 1380 service processor program failure 1. Update system firmware 2. Cec backplane location: u0.1-p1 b10f 1381 service processor flash error 1. Update system firmware 2. Cec backplane location: u0.1-p1 b10f 1384 service processor failure cec ba...
Page 358
Error code description action/ possible failing fru b1xx 4603 service processor firmware corrupted 1. Reload system firmware 2. Cec backplane location: u0.1-p1 b1xx 4606 firmware failure 1. Check for system firmware updates 2. Operator panel location: u0.1-l1 3. Cec backplane location: u0.1-p1 b1xx ...
Page 359
Error code description action/ possible failing fru b1xx 4633 description: system power control network failure action: this error code may be informational, or it may indicate a failure in the spcn firmware update. Before changing any parts, examine word 13 in the service processor error log entry,...
Page 360
Error code description action/ possible failing fru b1xx 4643 i2c card/flex cable detection error 1. If the error code is b135 4643, it indicates a pci riser card detection error. Do the following: a. Verify that the pci riser card (location: u0.1-p2) is properly seated in the system backplane. B. R...
Page 361
Error code description action/ possible failing fru b1xx 4670 processor drawer cooling 1. Check ambient temperature 2. Check air supply to fans 3. Check fans for proper installation and operation 4. Check for any unsupported cards (that may be too hot) 5. Operator panel, location: u0.1-l1 6. Cec bac...
Page 362
Error code description action/ possible failing fru b1xx 4690 description: operating system surveillance time out (aix to service processor interface failure). Action: 1. This error code indicates that the operating system terminated early (which usually implies an operating system crash). This erro...
Page 363
Error code description action/ possible failing fru b1xx 4694 system processor firmware failure 1. Check for system firmware updates. 2. Cec backplane location: u0.1-p1 b1xx 4695 system power control network to service processor interface failure 1. Check for system firmware updates. 2. Cec backplan...
Page 364
Error code description action/ possible failing fru b1fd 0013 a firmware update has failed because the update image is invalid. The update was stopped before any changes were made to the currently installed firmware. Reset the service processor (by activating the pinhole reset switch or by disconnec...
Page 365
Perform the following actions based on the values of bytes 68 and 69 listed below from the aix error log entry, or on the first two bytes of word 13 from the service processor error log entry: 2200: informational message. Actions: this is an informational message. No action is required by the custom...
Page 366
Actions: this is an informational message. No action is required by the customer or service representative. 2526: informational message. Actions: this is an informational message. No action is required by the customer or service representative. 35ef: the scan dump code was not able to successfully c...
Page 367
Actions: 1. Reset the system using the pin-hole reset button on the operator panel. Retry the operation that caused this error code. 2. Check for a later level of firmware than the one that you were trying to install. Apply if available. 3. Call service support. 9906: software problem during firmwar...
Page 368
If there are no other error codes or indications of a problem, the a806 (loss of surveillance heartbeat) was a temporary condition and has been resolved; the b1xx4699 code is then an informational message only. If the problem persists: 1. Run diagnostics on the serial port on the hmc. 2. Replace the...
Page 369
Spcn informational codes the following values of word 13 indicate an spcn informational message: c006, c007, c00c, c030, c0e0, c0e2, c0f0. No action is required by the customer or service representative. Vpd informational codes the following values of word 13 indicate a vpd informational message: e1...
Page 370
Error code description action/ possible failing fru b302 0001 hmc/partition surveillance fault 1. If short hostnames are being used for the hmc and the partitions, insure that the short hostnames are set up correctly according to the instructions in ″using network adapters to communicate with partit...
Page 371
Problem determination generated error codes table 6. Problem determination generated error codes error code description action/ possible failing fru m0bt 0000 the system hung during speaker post. This error code is generated by the customer performing “problem determination” in the eserver pseries 6...
Page 372
Table 6. Problem determination generated error codes (continued) error code description action/ possible failing fru m0sc si01 unable to load diagnostics. This error code is generated by the customer performing “problem determination” in the eserver pseries 630 model 6c4 and model 6e4 user’s guide. ...
Page 373
Chapter 6. Using the online and standalone diagnostics the aix diagnostics consist of online diagnostics and standalone diagnostics. Attention: to run online diagnostics on a partition, the aix operating system must be installed on that partition. If the aix operating system is not installed, use th...
Page 374
Identifying the terminal type to the diagnostics when you run diagnostics, you must identify which type of terminal you are using. If the terminal type is not known when the function selection menu is displayed, the diagnostics do not allow you to continue until a terminal is selected from the defin...
Page 375
V on a full system partition, if the diagnostics are loaded from disk or a server, you must shut down the aix operating system before turning off the system unit to prevent possible damage to disk data. Do this in either of the following ways: – if the diagnostics were loaded in standalone mode, pre...
Page 376
Concurrent mode running the online diagnostics in concurrent mode is started by entering diag at an aix prompt. Use concurrent mode to run online diagnostics on some of the system resources while the system is running normal activity. Because the system is running in normal operation, the following ...
Page 377
Use the shutdown -m command to stop all activity on the aix operating system and put the aix operating system into maintenance mode. The diag command is then used to invoke the diagnostic controller so you can run the diagnostics. After the diagnostic controller is loaded, follow the normal diagnost...
Page 378
The cd-rom is attached to an integrated adapter in the base system. All integrated devices must be moved together from partition to partition. Considerations for running standalone diagnostics from cd-rom consider the following when you run standalone diagnostics: v the diagnostic cd must remain in ...
Page 379
V if you are running standalone diagnostics in an lpar partition, reboot the partition that will be running the standalone diagnostics. Note: if aix is running, type the shutdown command. If linux is running, type the shutdown now -h command. 4. Immediately insert the standalone diagnostic cd into t...
Page 380
Running standalone diagnostics from a network installation management (nim) server a client system connected to a network with a network installation management (nim) server can boot standalone diagnostics from the nim server if the client-specific settings on both the nim server and client are corr...
Page 381
Booting standalone diagnostics from the nim server on a system with or without an hmc attached to run standalone diagnostics on a client from the nim server, do the following: 1. Remove any removable media (tape or cd-rom disc). 2. Stop all programs including the operating system (get help if needed...
Page 382
362 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 383
Chapter 7. Using the service processor notes: 1. On some of the system management services (or service processor) screens, you will see the term lpar. Lpar is equivalent to the term logical partitioned system or partitioned system. 2. The information in this chapter regarding the configuring of seri...
Page 384
Accessing the service processor menus remotely if your system has a modem connected to serial port 1 or serial port 2 and is configured for call-in (see “modem configuration menu” on page 387), the service processor menus can be accessed remotely as follows: 1. With the system powered off, call in f...
Page 385
V read progress indicators from last system boot displays a number of the boot progress indicators, which may include service processor checkpoints, ipl checkpoints, or aix configuration codes, from the previous system boot. This information can be useful in diagnosing system faults. Note: if you ar...
Page 386
Note: the information under the service processor firmware heading in the following main menu illustration is example information only. Service processor firmware version: rh011007 copyright 2001 ibm corporation system name main menu 1. Service processor setup menu 2. System power control menu 3. Sy...
Page 387
Service processor setup menu the following service processor setup menu is accessed from the main menu: service processor setup menu 1. Change privileged access password 2. Change general access password 3. Enable/disable console mirroring: currently enabled 4. Start talk mode 5. Os surveillance set...
Page 388
Privileged access password general access password resulting menu none none service processor main menu displays. Set none users with the password see the service processor main menu. Users without password cannot log in. Set set users see menus associated with the entered password. If you forget th...
Page 389
– surveillance can be set to enabled or disabled. – surveillance time interval can be set to any number from 2 through 255. – surveillance delay can be set to any number from 0 through 255. Refer to “service processor system monitoring - surveillance” on page 399 for more information about surveilla...
Page 390
Use the system reset string option to enter the system reset string, which resets the machine when it is detected on the main console on serial port 1. After serial port snooping is correctly configured, at any point after the system is booted to the operating system, whenever the reset string is ty...
Page 391
Option 2 displays the following screen: scan log dump setup menu 1. Scan log dump policy: currently as needed 2. Scan log dump content: currently as requested 3. Immediate dump 98. Return to previous menu 0> 2 select from the following options: (as requested=1, optimum=2, complete=3, minimum=4) ente...
Page 392
System power control menu this menu is used to set power control options. Other menus that control boot options are available from this menu. System power control menu 1. Enable/disable unattended start mode: currently enabled 2. Ring indicate power-on menu 3. Reboot/restart policy setup menu 4. Pow...
Page 393
V reboot/restart policy setup menu the following menu controls the reboot/restart policy: reboot/restart policy setup menu 1. Number of reboot attempts: currently 1 2. Use os-defined restart policy? Currently no 3. Enable supplemental restart policy? Currently yes 4. Call-out before restart: current...
Page 394
V power-on system allows immediate power-on of the system. V power-off system this option is not available on this system. V enable/disable fast system boot allows the user to select the ipl type, mode, and speed of the system boot. Attention: selecting the fast ipl results in several diagnostic tes...
Page 395
If this cec i/o group is assigned to a logical partition that’s not running linux, or not assigned to any partition, setting the linux compatibility mode is not required. Note: in the list of devices under group_128 on the hmc, port two on the integrated scsi controller (u0.1-p2/z2) is not shown, bu...
Page 396
System information menu this menu provides access to system configuration information, error logs, system resources, and processor configuration. System information menu 1. Read vpd image from last system boot 2. Read progress indicators from last system boot 3. Read service processor error logs 4. ...
Page 397
V read system post errors this option should only be used by service personnel to obtain additional debug information. V read nvram displays non volatile random access memory (nvram) content. V read service processor configuration displays current service processor configuration. V processor configu...
Page 398
The error status of each processor is indicated by ab, where b indicates the number of errors and a indicates the type of error according to the following: 1. Bring-up failure 2. Run-time non-recoverable failure 3. Run-time recoverable failure 4. Group integrity failure 5. Non-repeat-gardable error....
Page 399
These menus allow the user to change the system memory configuration. If it is necessary to take one of the memory dimms offline, this menu allows you to deconfigure a dimm, and then reconfigure the dimm at a later time. When this option is selected, a menu displays. The following is an example of t...
Page 400
To change the memory configuration, select the number of the memory dimm. The memory dimm state will change from configured to deconfigured or from deconfigured to configured. In the previous example menu, each line shows two dimms and indicates whether they are configured. To enable or disable memo...
Page 401
This option is used by service personnel to dump the spcn trace data from the system unit or an i/o subsystem to gather additional debug information. To dump the spcn trace data for the processor subsystem (cec drawer), enter 0 when prompted for the spcn drawer number and enter d0 when prompted for ...
Page 402
Led indicator 1. Set/reset identify led state 2. Clear system attention indicator 98. Return to previous menu enter led index 0 > if option 1 is selected, a list of location codes of the i/o subsystems and the system unit drawer is shown. The screen is similar to the following: 1. U0.2-p1 2. U0.3-p1...
Page 403
If one of the devices is selected using the index number, the present state of its led is displayed, and you are given the option to toggle it as shown in the following example screen. The final state of the led is then displayed whether or not its state was changed. U0.2-p1 is currently in the off ...
Page 404
Selecting option 1 displays the following performance modes: select from the following options: 1. Large commercial system optimization 2. Standard operation 3. Turbo database mode 0> notes: 1. Some processor card changes cause the default performance mode to change. This new setting is not reflecte...
Page 405
If this option is chosen, the menu similar to the following is displayed: remote i/o (rio) link speed set up menu hardware capability (internal and external): 1000 mbps 1. Maximum rio speed setting (internal and external): currently uninitialized 98. Return to previous menu. 0>1 if option 1 is selec...
Page 406
Call-in/call-out setup menu note: the information in this section regarding the configuring of serial ports, and modems attached to those serial ports, applies only to the serial ports (s1 and s2) on the cec backplane (location u0.1-p1). These serial ports are normally used for call-in and call-out....
Page 407
Modem configuration menu note: this option applies only to a modem attached to serial port 1 (s1) or serial port 2 (s2) on the cec backplane. The first two lines of the modem configuration menu contain status of the current selections. Selections are made in the sections labeled modem ports and mode...
Page 408
Call-in and ring indicate power-on cannot be enabled at the same time. If ring-indicate power-on is already enabled and you try to enable call-in, a message prompts you for confirmation. Refer to the message displayed on the screen. Serial port speed setup menu this menu allows you to set serial por...
Page 409
V service center telephone number is the number of the service center computer. The service center usually includes a computer that takes calls from servers with call-out capability. This computer is referred to as the catcher. The catcher expects messages in a specific format to which the service p...
Page 410
V call-out policy can be set to first or all. If call-out policy is set to first, the service processor stops at the first successful call-out to one of the following numbers in the order listed: 1. Service center 2. Customer administrative center 3. Pager if call-out policy is set to all, the servi...
Page 411
Service processor parameters in service mode (full system partition) when the system is in service mode, the following service-processor parameters are suspended: v unattended start mode v reboot/restart policy v call-out v surveillance when service mode is exited, the service processor functions ar...
Page 412
Service processor reboot/restart recovery reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware is rei...
Page 413
Enable supplemental restart policy - the default setting is yes. When set to yes in a full system partition, the service processor restarts the server when the operating system loses control and either: v the use os-defined restart policy is set to no. Or v the use os-defined restart policy is set t...
Page 414
V if the system cannot be powered on, but the service processor menus are available, see “updating system firmware from the service processor menus” on page 397. V if the service processor programming has been corrupted, the service processor will automatically enter recovery mode when power is appl...
Page 415
Determining the level of firmware on the system note: this information may be superseded by the information that is available on the web site. Always check the web site for the latest images and instructions for checking the firmware level. The web address is http://techsupport.Services.Ibm.Com/serv...
Page 416
System firmware update in aix using a locally available image to update the system firmware using a locally available image, perform the following steps: 1. Log in as root user. 2. If the /tmp/fwupdate directory does not exist, create it by issuing the following command: mkdir /tmp/fwupdate 3. The f...
Page 417
Updating system firmware from the service processor menus this procedure requires a diskette drive to be installed in the system. This procedure also requires a set of firmware update diskettes in backup format. The service processor menus are available while the system is powered off. As a privileg...
Page 418
Updating system firmware from a nim server refer to “running standalone diagnostics from a network installation management (nim) server” on page 360. Recovery mode if the service processor detects that its programming has been corrupted when it is powering on to standby mode, it will enter recovery ...
Page 419
If a processor or memory dimm is deconfigured, the processor or memory dimm remains offline for subsequent reboots until it is replaced or memory repeat gard is disabled. The repeat gard function also provides the user with the option of manually deconfiguring a processor or memory dimm, or re-enabl...
Page 420
For operating system surveillance to work correctly, you must set these parameters: v surveillance enable/disable v surveillance interval the maximum time the service processor should wait for a heartbeat from the operating system before timeout. V surveillance delay the length of time to wait from ...
Page 421
3. To call out before restart, set call-out before restart to enabled from the reboot/restart policy setup menu. Note: some modems, such as ibm 7857-017, are not designed for the paging function. Although they can be used for paging, they will return an error message when they do not get the expecte...
Page 422
Service processor error logs the service processor error logs, an example of which follows, contain error conditions detected by the service processor. Error log 1. 11/30/99 19:41:56 service processor firmware failure b1004999 enter error number for more details. Press return to continue, or ’x’ to ...
Page 423
Lcd progress indicator log the following is an example of the lcd progress indicator log. It shows the types of entries that can appear in the log, and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). Lcd progress indicator log b0ff 0539..17...
Page 424
Service processor operational phases this section provides a high-level flow of the phases of the service processor. Sp power applied pre-standby phase standby phase sp menus available bring-up phase sms menus available run-time phase operating system login prompt available pre-standby phase this ph...
Page 425
The standby phase components are as follows: v modem configuration the service processor configures the modem (if installed) so that incoming calls can be received, or outgoing calls can be placed. V dial in monitor incoming phone line to answer calls, prompt for a password, verify the password, and...
Page 426
Runtime phase this phase includes the tasks that the service processor performs during steady-state execution of the operating system. V environmental monitoring the service processor monitors voltages, temperatures, and fan speeds (on some servers). V responding to system processor commands the ser...
Page 427
Chapter 8. Using system management services use the system management services menus to view information about your system or partition, and to perform tasks such as setting a password, changing the boot list, and setting the network parameters. Notes: 1. On some of the system management services (o...
Page 428
On all menus except the main menu, there are several navigation keys: m return to the main menu. Esc return to the previous menu. X exit the system management services and start the operating system. If x is entered, you are asked to confirm your choice to exit the sms menus and start the operating ...
Page 429
Change password options the change password options menu enables you to select from password utilities. Note: this option is not available in partitioned systems. Password utilities 1 set privileged-access password 2 remove privileged-access password -------------------------------------------------...
Page 430
Setup remote ipl (initial program load) this option allows you to enable and set up the remote startup capability of your system or partition. A list of nic (network interface card) adapters in the system displays first. An example of this screen is shown below: attention: in a partitioned system, o...
Page 431
To change ip parameters, type the number of the parameters for which you want to change the value. Entering ip parameters on this screen will automatically update the parameters on the ping test screen. Attention: if the client system and the server are on the same subnet, set the gateway ip address...
Page 432
Selecting the spanning tree enabled menu allows you to enable or disable the spanning tree flag. If this flag is enabled (because the network the system is being attached to supports spanning trees), the firmware will impose a waiting period of 60 seconds before the adapter is allowed to communicate...
Page 433
Change scsi settings this option allows you to view and change the addresses of the scsi controllers attached to your system. Scsi utilities 1. Hardware spin up delay 2. Change scsi id -------------------------------------------------------------------------------------------------- navigation keys:...
Page 434
Select boot options use this menu to view and set various options regarding the installation devices and boot devices. 1. Select install or boot a device 2. Select boot devices 3. Multiboot startup -------------------------------------------------------------------------------------------------- nav...
Page 435
If hard drive is selected, the following menu displays: select hard drive type 1. Scsi 2. Ssa 3. San 4. None 5. List all devices -------------------------------------------------------------------------------------------------- navigation keys: m = return to main menu esc key = return to previous sc...
Page 436
Select boot devices attention: in a partitioned system, only those devices from which an operating system can be booted that are assigned to the partition that is being booted display on the select boot devices menu. In a full system partition, devices from which an operating system can be booted di...
Page 437
Select media type 1. Scsi 2. Ssa 3. San 4. Ide 5. Isa 7. None 8. List all devices -------------------------------------------------------------------------------------------------- navigation keys: m = return to main menu esc key = return to previous screen x = exit system management services ------...
Page 438
Select task scsi 18200 mb harddisk (loc=u0.1-p2/z1-a8,0) 1. Information 2. Set boot sequence: configure as 1st boot device -------------------------------------------------------------------------------------------------- navigation keys: m = return to main menu esc key = return to previous screen x...
Page 439
Restore default settings this option restores the boot list to the default boot list. The default boot list will vary depending on the devices that are installed in the system. The default boot list is as follows: 1. Primary diskette drive (if installed) 2. Cd-rom drive (if installed) 3. Tape drive ...
Page 440
420 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 441
Chapter 9. Removal and replacement procedures notes: 1. Servicing of the model 6e4 can be performed with the system in either the vertical or horizontal position. Servicing of the model 6c4 is performed with the system in the rack and placed into the service position. The service position for the mo...
Page 442
Color coded indicators some components in this system are color coded to indicate a location where an installation or removal task is performed. When you are installing or removing components in this system, note that the handles and latches are indicated using either blue or orange color. The color...
Page 443
Procedure procedure name and page location system board (refer to cec backplane) rack hardware “attaching the mounting hardware to the rack enclosure” on page 567 vpd update “system vital product data (vpd) update procedure” on page 486 handling static-sensitive devices attention: electronic boards,...
Page 444
Stopping and starting your system the stopping and starting of your system is system configuration dependent. Read through the following titled sections and follow the instructions in the section that is appropriate for your system configuration. Stopping the system without an hmc attached attention...
Page 445
Stopping the system with an hmc attached and linux installed the hmc user interface provides a power-off function to turn off the power to the system. If the system is logically partitioned, linux in each partition may be stopped individually to make repairs. If the system power must be turned off, ...
Page 446
C. The power led stays on solid and progress indicators, also referred to as checkpoints, are visible on the operator panel display. 1 power-on button 6 operator panel display 2 power led 7 (fs1) front serial connector (rj-48 connector) 3 attention led 8 service processor reset switch (pinhole) 4 sc...
Page 447
Model 6c4 drawer-release latch and brackets the following procedure covers the removal and replacement of the system’s drawer-release latch. Drawer-release latch removal to remove one of the model 6c4 drawer-release latches, do the following: 1. Open the front rack door and place the system into the...
Page 448
Drawer-release latch replacement to replace one of the model 6c4 drawer-release latches, do the following: 1. If you have not already done so, open the front rack door and place the system into the service position as described in “placing the model 6c4 into the service position” on page 429. 2. Pus...
Page 449
Drawer-release latch bracket replacement to replace the model 6c4 drawer-release latch brackets, do the following: 1. If you have not already done so, open the front rack door and place the system into the service position as described in “placing the model 6c4 into the service position”. 2. Using t...
Page 450
1 model 6c4 4 stabilizing bar 2 19-inch rack 5 front rack door 3 extension rail safety release tab 6 system drawer-release latch after completing the service actions, return the system to the operating position. Returning the model 6c4 to the operating position to return the model 6c4 to the operati...
Page 451
Covers before performing the following procedures, read the “safety notices” on page xi. Service access cover removal (model 6c4) to remove the service access cover, do the following: 1. Ensure that the rack has been correctly stabilized before opening the front and rear rack doors. 2. Open the fron...
Page 452
Top cap removal (model 6e4) to remove the top cap, do the following: 1. Remove the bezel door as described in “bezel door removal” on page 441. 2. Remove the front bezel as described in “front bezel removal (model 6e4)” on page 443. 3. From the front of the top cap, grasp the two lower side edges an...
Page 453
Top cover removal (model 6e4) to remove the top cover, do the following: 1. Remove the bezel door as described in “bezel door removal” on page 441. 2. Remove the front bezel as described in “front bezel removal (model 6e4)” on page 443. 3. Remove the top cap as described in “top cap removal (model 6...
Page 454
Top cover replacement (model 6e4) to replace the top cover, do the following: 1. Ensure that the rear top cover bracket is in place. If the rear top cover bracket has not been installed, install it now with two retaining screws. 2. Mount, and then align the top cover onto the system chassis. 3. Repl...
Page 455
Outer side cover removal (model 6e4) to remove the outer side cover, do the following: 1. Loosen the thumbscrew on the rear of the cover. See the following illustration for the thumbscrew location. 2. Slide the cover toward the rear of the system to release the four locking tab slots located on the ...
Page 456
Service access cover removal (model 6e4) to remove the service access cover, do the following: 1. Remove the model 6e4’s outer side cover as described in “outer side cover removal (model 6e4)” on page 435. 2. Loosen the three captive thumbscrews located on the rear of the cover. See the following il...
Page 457
Service access cover replacement (model 6e4) to replace the service access cover, do the following: 1. Align the service access cover with the side of the system, about 25 mm (1 inch) from the front of the system. The flanges on the top and bottom of the cover wrap around the system chassis. 2. Hold...
Page 458
Back cover replacement (model 6e4) to replace the back cover, do the following: 1. Ensure all cables have been connected and are correctly seated. 2. Align the back cover side edges with the side edges of the system chassis back. 3. Raise the back cover about 1 inch higher than the system, ensuring ...
Page 459
Right side cover (system base) removal (model 6e4) to remove the right side cover (system base), do the following: 1. Remove the bezel door as described in “bezel door removal” on page 441. 2. Remove the front bezel as described in “front bezel removal (model 6e4)” on page 443. 3. Remove the top cap...
Page 460
Right side cover (system base) replacement (model 6e4) to replace the right side cover (system base), do the following: 1. Ensure that the system base plate is secured to the system chassis. If the system base plate has not been secured to the system chassis, lay the system chassis onto its side and...
Page 461
Bezel door (model 6e4) the following procedure covers removal and replacement of the bezel door. Bezel door removal refer to the following illustration while you perform the steps in this procedure. To remove the bezel door, do the following: 1. Open the bezel door by grasping the bezel door handle....
Page 462
Bezels before performing the following procedures, read the “safety notices” on page xi. Front bezel removal (model 6c4) to remove the bezel, do the following: 1. Open the front rack door and place the system into the service position as described in “placing the model 6c4 into the service position”...
Page 463
Front bezel removal (model 6e4) refer to the following illustrations while you perform the steps in this procedure. To remove the front bezel, do the following: 1. Remove the bezel door as described in “bezel door (model 6e4)” on page 441. 2. Press down on the two bezel-release levers. 3. Pull the t...
Page 464
Pci adapters before performing this procedure, read “safety notices” on page xi. Notes: 1. Some pci adapter cards are shipped from the manufacturer with a blue handle or support along the back edge of the card. To use in this system unit, you must remove the blue handle or support from the card. 2. ...
Page 465
To access the hot-plug menus, do the following: 1. Log in as root user. 2. At the command line, type smitty. 3. Select devices. 4. Select pci hot plug manager and press enter. 5. The pci hot-plug manager menu displays. Return to the procedure that directed you here. The following section describes t...
Page 466
Configure a defined device allows a new pci adapter to be configured into the system if software support is already available for the adapter. The selected pci slot will go into the on state. Install/configure devices added after ipl the system attempts to configure any new devices and tries to find...
Page 467
1 service access cover 3 system unit 1a outer access cover 4 pci cooling fan bracket 2 pci adapters 9. Rotate the adapter retainer clip counterclockwise, as shown in the following illustration. 10. The tab resting on the adapter retention bracket should spring to a vertical position, coming to rest ...
Page 468
1 model 6c4 or model 6e4 5 pci adapter faceplate (dotted lines) 2 adapter retainer assembly 6 adapter retainer assembly (in the unlocked position) 3 adapter retainer assembly (retainer seat down and the retainer clip in the locked position) 7 pci adapter 4 adapter retainer assembly (retainer seat do...
Page 469
9. Place the adapter, component-side up, on a flat, static-protective surface. 10. Set any jumpers or switches as instructed by the adapter’s manufacturer. 11. Carefully grasp the adapter by its top edge, and align the adapter with the expansion slot and its connector on the pci riser card. 12. Pres...
Page 470
Hot-pluggable pci adapter removal note: removing a hot-pluggable pci adapter requires the system administrator to take the pci adapter offline before performing any pci adapter hot-plug procedures. Before taking an adapter offline, the devices attached to the adapter must also be taken offline. This...
Page 471
16. If the list pci hot-plug slots menu indicates that the slot is empty, do the following: a. Press f3 to cancel. B. Select add pci hot-plug adapter, and press enter. The display screen indicates that the pci slot is empty. C. On the display screen, select the indicated empty slot. Look at the adap...
Page 472
1 system unit 5 pci adapter face plate (dotted lines) 2 adapter retainer assembly 6 adapter retainer assembly (in the unlocked position) 3 adapter retainer assembly (retainer seat down and the retainer clip in the locked position) 7 pci adapter 4 adapter retainer assembly (retainer seat down and the...
Page 473
Replacing a hot-pluggable pci adapter notes: 1. Use this procedure only when you are replacing an adapter with an identical adapter. If you are replacing an adapter with an adapter that is not identical to the adapter removed, go to “hot-pluggable pci adapter removal” on page 450 and “installing a h...
Page 474
10. From the menu, select the adapter you are removing. 11. Use the tab key to answer yes to keep definition and yes to set unconfigure child devices. Press enter. 12. The are you sure screen displays. Press enter to verify the information. Successful unconfiguration is indicated by the ok message d...
Page 475
21. Turn the locking latch, and lift the plastic stop for the adapter. 1 system unit 5 pci adapter faceplate (dotted lines) 2 adapter retainer assembly 6 adapter retainer assembly (in the unlocked position) 3 adapter retainer assembly (retainer seat down and the retainer clip in the locked position)...
Page 476
1 system unit 2 adapter retainer assembly (in the unlocked position) 3 adapter retainer assembly (retainer seat down and the retainer clip in the unlocked position) 4 adapter retainer assembly (retainer seat down and the retainer clip in the locked position) 5 pci adapter faceplate (dotted lines) 28...
Page 477
34. Replace the service access cover as described in “service access cover replacement (model 6c4)” on page 431 or “service access cover replacement (model 6e4)” on page 437. 35. On a model 6c4, put the system drawer back into the operating position as described in “returning the model 6c4 to the op...
Page 478
13. Rotate the locking retainer clip, lift the plastic stop, and remove the expansion slot cover. 1 system unit 5 pci adapter faceplate (dotted lines) 2 adapter retainer assembly 6 adapter retainer assembly (in the unlocked position) 3 adapter retainer assembly (retainer seat down and the retainer c...
Page 479
16. Lower the tab onto the pci adapter faceplate. Rotate the adapter retainer clip clockwise until it covers the tab at approximately a 45-degree angle. See the following illustration. 1 system unit 2 adapter retainer assembly (in the unlocked position) 3 adapter retainer assembly (retainer seat dow...
Page 480
Fans before performing the following procedures, read “safety notices” on page xi. Removing a processor fan in a non-hot-swap environment note: a processor fan in a non-hot-swap environment means that your system is configured at the factory with one processor fan installed. To place your system int...
Page 481
1 2 8 3 4 7 5 6 1 model 6e4 5 finger holes 2 outer side cover 6 processor fan bottom connector 3 service access cover 7 processor cooling fans access cover 4 processor fan amber led 8 processor card cooling fan (fan #1) replacing a processor fan in a non-hot-swap environment to replace a processor f...
Page 482
Hot-swap fan assembly removal this section contains procedures for removing processor cooling fans and pci adapter cooling fans. Select the removal procedure according to the hot-swap fan assembly that you are servicing. Note: on systems with linux installed, you might be required to shut down and r...
Page 483
Model 6c4 fan assembly 1 model 6c4 7 processor fan bottom connector 2 service access cover 8 processor cooling fans access cover 3 processor fan amber led 9 adapter cooling fan retaining bracket 4 finger holes 10 pci adapter cooling fan assembly (fan #4) 5 processor card cooling fan (fan #1) 11 pci ...
Page 484
Model 6e4 fan assembly 1 model 6e4 8 processor cooling fans access cover 2 outer side cover 9 processor card cooling fan (fan #2) 3 service access cover 10 adapter cooling fan assembly (fan #4) 4 processor fan amber led 11 adapter cooling fan assembly (fan #3) 5 finger holes 12 pci adapter fan amber...
Page 485
Hot-swap processor fan replacement when installing a hot-swap processor cooling fan, do the following: 1. Lift the processor fan access cover. 2. Place your thumb and index finger into the two holes located on the top of the replacement fan. 3. Align the connector located on the fan assembly with th...
Page 486
Media drives (diskette, cd-rom, tape, or disk drive) note: the two media bays can be used to house an ide cd-rom, ide dvdrom, scsi dvdram, tape drive, or diskette drive. See the illustration on 467 and 468 for the location of the two media bays. However, if your system has an ide cd-rom, it should b...
Page 487
Model 6c4 media drive 1 service access cover 6 disk drive (4 pack) 2 model 6c4 7 optional media device (for example: tape drive, dvd, cd-rom, diskette drive) 3 media carrier tray 8 ide cd-rom 4 diskette drive (optional) 9 media carrier trays 5 diskette drive cage (optional) 10 front bezel chapter 9....
Page 488
Model 6e4 media drive 1 model 6e4 7 ide cd-rom 2 disk drive (4 pack) 8 diskette drive carrier (optional) 3 media carrier trays 9 diskette drive cage (optional) 4 front bezel 10 diskette drive (optional) 5 bezel door 11 outer side cover 6 optional media device (for example: tape drive, dvd, cd-rom, d...
Page 489
Media replacement to replace a media drive, do the following: 1. Before handling any card, board, or memory dimm, be sure to use your electrostatic discharge strap to minimize static-electric discharge. Refer to “handling static-sensitive devices” on page 423. 2. Set any jumpers or switches on the d...
Page 490
Hot-plug disk drives before performing the following procedure, read “safety notices” on page xi. Attention: the linux operating system does not support hot-pluggable procedures, nor does it support hot-plugging of any disk drives. A system with the linux operating system installed on one or more pa...
Page 491
Configuring (replacing) 1. Remove the disk drive from its protective packaging, and open the drive latch handle. 2. Install the disk drive in the drive slot. Align the disk drive with the drive slot rails, and slide the disk drive into the slot until it contacts the backplane at the rear of the driv...
Page 492
8. Select system storage management (physical and logical storage). 9. Select removable disk management. 10. Select remove a disk. 11. Select the desired disk from the list on the screen and press enter. 12. Remove the disk drive by placing the handle on the disk drive into the open position (perpen...
Page 493
Hot-plug disk drive replacement attention: before you perform these procedures, ensure that the customer has taken appropriate actions to back up the data for the drive you are removing, and that the drive has been removed from the configuration. Physically removing a hot-plug drive from the system ...
Page 494
Pci riser card attention: to perform this procedure requires a considerable amount of force when removing or installing the riser card from its docking connectors. If you are servicing a model 6c4, it is strongly recommended that the system drawer be removed from the rack. If you are servicing a mod...
Page 495
15. Remove all screws that secure the pci riser card to the cec backplane and chassis. 1 pci riser card (the six slotted riser card shown above. The four slotted riser card mounts the same.) 2 removal sling 3 cec backplane 4 cec backplane connectors to pci riser card connectors 5 ″push″ labels 16. G...
Page 496
Model 6c4 pci riser card 1 service access cover 6 media support tray 2 pci adapters 7 front bezel 3 pci riser card 8 ide cd-rom 4 model 6c4 9 processor card assembly #2 5 media device 10 processor filler panel 476 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 497
Model 6e4 pci riser card 1 outer side cover 8 media device 2 service access cover 9 ide cd-rom 3 pci adapters 10 front bezel 4 pci riser card 11 bezel door 5 back cover 12 system stabilizer foot 6 model 6e4 13 processor card assembly #2 7 media device support tray 14 processor filler panel chapter 9...
Page 498
Pci riser card replacement to replace the pci riser card, do the following: 1. Before handling any card, board, or memory dimm, be sure to use your electrostatic discharge strap to minimize static-electric discharge. Refer to “handling static-sensitive devices” on page 423. 2. If necessary, remove t...
Page 499
5. Replace the screws that secure the pci riser card to the cec backplane and chassis. Note: for proper alignment, insert all screws before tightening. 6. Reconnect the power, signal, and scsi cables. 7. Replace all adapters to their proper locations as described in “adding or replacing a non-hot-pl...
Page 500
Disk drive backplane attention: to perform these procedures, you are required to remove and install the pci riser card. Removing or installing a pci riser card from its docking connectors requires a considerable amount of force. If you are servicing a model 6c4, it is strongly recommended that the s...
Page 501
18. Disconnect all power and signal cables connected to the disk drive backplane. 19. Remove the four retaining screws that secure the disk drive cage to the front of the system chassis. 20. Slide the disk drive cage back until it clears the upper chassis ledge. 21. Pull the disk drive cage assembly...
Page 502
Model 6e4 disk drive backplane removal 1 outer side cover 11 disk drive (4 pack) 2 service access cover 12 media device support shelf 3 pci adapters 13 media device 4 pci cooling fan 14 front bezel 5 cable-management bracket 15 bezel door 6 back cover 16 ide cd-rom media 7 pci riser card 17 system s...
Page 503
Disk drive backplane replacement to replace the disk drive backplane, do the following: 1. Using the six supplied retaining screws, secure the backplane to the disk drive cage. 2. Carefully place the disk drive cage assembly into the system. 3. Slide the disk drive cage assembly toward the front of ...
Page 504
Operator panel before performing the following procedure, read “safety notices” on page xi. Operator panel removal to remove the operator panel, do the following: 1. On a model 6c4, open the front and rear rack doors and place the system into the service position as described in “placing the model 6...
Page 505
Model 6e4 operator panel 1 top cap 4 front bezel 2 operator panel 5 bezel door 3 operator panel retaining screws 6 model 6e4 operator panel replacement attention: if you are replacing the operator panel with a new fru, you must write the system vpd information (machine type, model number, and serial...
Page 506
System vital product data (vpd) update procedure if you replaced the operator panel with a new fru, perform the following procedure to ensure that the vpd is correct. 1. After you install the new operator panel, wait for the ok message to display in the operator panel display. 2. Start the service p...
Page 507
5. Type the vpd serial number. Note: the serial number must be entered correctly. Enter the last seven digits only. Do not include the dash (-) in the serial number as a digit. If the serial number is not entered correctly, a new operator panel must be ordered and installed. Vpd serial number has be...
Page 508
Processor card before performing the following procedure, read “safety notices” on page xi. Processor card removal to remove the processor card, do the following: 1. On a model 6c4, open the front and rear rack doors and put the system into the service position as described in “placing the model 6c4...
Page 509
11. From the bottom of the processor assembly, lift the side access cover. Four hinges hold the cover to the top of the processor assembly. Pivot the cover up to reveal the memory dimms or dimm connectors. 12. Remove all memory dimms as described in “memory dimm removal” on page 492. Put the dimms i...
Page 510
Model 6e4 processor card 1 model 6e4 9 service access cover 2 media device support shelf 10 outer side cover 3 media carrier trays 11 processor access cover 4 optional media device (for example: diskette drive or tape drive) 12 processor assembly lifting and release handles 5 ide cd-rom drive 13 pro...
Page 511
4. If a second processor is to be added to your system, remove the protective filler panel from the system, and install the new processor assembly into the secondary processor bay location u0.1-p1-c2. Use only processor cards of the same type and speed when adding, replacing or upgrading processor c...
Page 512
Memory dimms before performing the following procedures, read “safety notices” on page xi. Memory dimm removal to remove the memory dimms, do the following: 1. On a model 6c4, open the front and rear rack doors and put the system into the service position as described in “placing the model 6c4 into ...
Page 513
11. From the bottom of the processor assembly, lift the side access cover. Four hinges hold the cover to the top of the processor assembly. Pivot the cover up to reveal the memory dimms or dimm connectors. Model 6c4 memory dimm 1 service access cover 7 model 6c4 2 processor access cover 8 optional m...
Page 514
Model 6e4 memory dimm 1 model 6e4 9 service access cover 2 media device support shelf 10 outer side cover 3 media carrier trays 11 processor access cover 4 optional media device (for example: diskette drive or tape drive) 12 processor assembly lifting and release handles 5 ide cd-rom drive 13 proces...
Page 515
12. Locate the memory dimms, and determine which dimm you want to remove. Note: memory dimms must be installed in quads (groups of 4) and in the correct slot. The only two valid slot combinations that you can use are 1, 3, 6, and 8 or 2, 4, 5, and 7. See the following illustration. Number descriptio...
Page 516
Memory dimm replacement to replace a memory dimm, do the following: 1. Before handling any card, board, or memory dimm, touch any metal surface of the chassis with one hand to minimize static electricity discharge. Refer to “handling static-sensitive devices” on page 423. 2. If necessary, remove the...
Page 517
Replacing the battery before performing the following procedure, read “safety notices” on page xi. Caution: a lithium battery can cause fire, explosion, or severe burn. Do not recharge, disassemble, heat above 100°c (212°f), solder directly to the cell, incinerate, or expose cell contents to water. ...
Page 518
7. Remove processor assembly 1 as described in “processor card removal” on page 488. Note: processor assembly 1 is the processor assembly that is closest to the power supplies. See the following illustration. Model 6c4 battery 1 service access cover 6 front bezel 2 processor assembly 1 7 battery (po...
Page 519
Model 6e4 battery 1 model 6e4 7 media device support shelf 2 media carrier trays 8 captive thumbscrew 3 media device (for example: tape drive or diskette drive) 9 battery (positive (+) side facing up) 4 ide cd-rom drive 10 service access cover 5 front bezel 11 outer side cover 6 bezel door 12 proces...
Page 520
8. Locate the battery on the cec backplane as shown in the following illustration. 9. Use your fingernail to pry the battery out of its plastic mount. After the bottom of the battery has cleared the top edge of the plastic mount, pull it up and away from the cec backplane. Note: the battery’s plasti...
Page 521
Power supplies danger do not attempt to open the covers of the power supply. Power supplies are not serviceable and are to be replaced as a unit. D02 this system drawer has power supplies that have hot-swap capabilities. To use this feature, you must have two power supplies in place. Before performi...
Page 522
1a outer side cover (model 6e4 only) 4 power supply filler panel 1 service access cover 5a model 6c4 2 power supply #1 (primary) 5b model 6e4 3 power supply release handle 8. After the power supply is released from its connector, pull the power supply out of the system. Note: during normal operation...
Page 523
Non-hot-swap power supply replacement to replace a non-hot-swap power supply, do the following: 1. Grasp the handles located on top of the new power supply. Pivot the handles upward to 90 degrees. This action puts the handle cams into the correct position to help seat the power supply into its conne...
Page 524
Hot-swap power supply removal before performing this procedure, read the following “safety notices” on page xi. If you are servicing a system that has two power supplies installed, you can replace each power supply (one at a time) without shutting down the system. To remove a hot-swap power supply, ...
Page 525
1a outer side cover (model 6e4 only) 4 power supply filler panel 1 service access cover 5a model 6c4 2 power supply #1 (primary) 5b model 6e4 3 power supply release handle chapter 9. Removal and replacement procedures 505.
Page 526
Hot-swap power supply replacement note: this note applies only to systems running the aix operating system. If a power supply is being replaced for a redundant failure, after the service repair action is completed, ask the customer to check the crontab file for any power/cooling warning messages. Wh...
Page 527
1 spring latch 4 power supply 2 spring-activated handle end 5 spring-latch receiver hole 3 power supply release handle 6 locking tab 5. Plug the power cable for the added power supply into the power cable connector located on the back of the power supply. 6. Reconnect the power source to the system....
Page 528
Central electronics complex (cec) backplane before performing the following procedure, read the “safety notices” on page xi. Attention: to perform this procedure, you must remove and install the pci riser card. To remove or install the pci riser card from its docking connectors requires a considerab...
Page 529
13. Remove all power supplies or the power supply filler panel as described in “non-hot-swap power supply removal” on page 501 or “hot-swap power supply removal” on page 504. 14. Remove the pci riser card as described in “pci riser card removal” on page 474. 15. Remove the pci cooling fans as descri...
Page 530
24. Slide the cec backplane toward the front of the system (about 7 mm). A strip of sponge rubber attached to the back (bottom) of the cec backplane will compress against an aluminum plate that is secured to the system chassis, preventing the cec backplane from traveling forward any farther. This ac...
Page 531
1 service access cover (drawer) 11 front bezel 2 primary and redundant pci cooling fans 12 ide cd-rom drive 3 pci cooling fan and cable management bracket 13 operator panel 4 processor cooling fans 14 front power supply and processor support bracket 5 processor cooling fan cage 15 media device suppo...
Page 532
1 outer side cover 13 optional media device (for example, diskette drive or tape drive) 2 service access cover 14 ide cd-rom drive 3 pci cooling fans 15 bezel 4 pci cooling fan and cable management bracket 16 bezel door 5 processor cooling fans 17 system front stabilizer foot 6 processor cooling fan...
Page 533
Cec backplane replacement to replace the cec backplane (system board), do the following: 1. Before handling any card, board, or memory dimm, be sure to use your electrostatic discharge strap to minimize static-electric discharge. Refer to “handling static-sensitive devices” on page 423. 2. If necess...
Page 534
23. Replace the front bezel as described in “front bezel replacement (model 6c4)” on page 442 or “front bezel replacement (model 6e4)” on page 443. 24. Replace the service access cover, as described in “service access cover replacement (model 6c4)” on page 431 or “service access cover replacement (m...
Page 535
Chapter 10. Parts information this chapter contains parts information for the pseries 630 model 6c4 and model 6e4. 515.
Page 536
System parts 1 5 6 9 10 11 12 13 17 17 14 8 7 15 4 18 19 20 21 22 23 16 16a 3 2 516 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 537
Index number fru part number units per assembly description 1 n/a 1 service access cover (drawer) 2 09p5865 up to 2 processor cooling fans 3 09p5887 (up to 6) emc pci-slot shield 4 n/a 1 processor cooling fan cage and rear bulk head assembly 5 see note up to 6 pci adapters 6 09p5290 1 six slotted pc...
Page 538
System parts (continued) 518 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 539
Index number fru part number units per assembly description 1 21p4312 1 cable management arm assembly (model 6c4 only) 2 00p2806 1 cable carrier support bracket (model 6c4 only) 3 00p2807 1 rack flange mounting bracket (model 6c4 only) 4 00p2974 1 processor assembly, 1.0 ghz, 1-way 00p2977 up to 2 p...
Page 540
Model 6e4 cover set and brackets index number fru part number units per assembly description 1 00p3789 1 top cover assembly (model 6e4 only) 2 00p3791 1 operator panel extension cable (model 6e4 only) 3 n/a 1 model 6e4 4 00p3695 1 top cover rear mounting bracket (model 6e4 only) 5 00p2810 1 system b...
Page 541
Chapter 10. Parts information 521.
Page 542
Index number fru part number units per assembly description 1 00p3787 1 operator panel emc bracket (model 6e4 only) 2 00p2811 1 operator panel bracket (model 6e4 only) 3 00p4637 1 operator panel emc filler (model 6e4 only) 4 00p2871 1 top cap (model 6e4 only) 5 00p2867 1 disk drive access cover (mod...
Page 543
System internal cables the following diagrams show the system cable connections. The following diagram illustrates the routing of the internal power cables. Internal power cable routing diagram index number fru part number units per assembly description 1 00p3210 1 operator panel 2 see note 1 ide cd...
Page 544
Note: the following illustration shows the signal cabling for either the four or six slotted pci riser card. The shading has been placed around the four slotted pci riser card to better separate the cards. 524 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 545
Index number fru part number units per assembly description 1 00p3210 1 operator panel 2 see note 1 scsi media device (50-pin) 3 see note 1 scsi media device (68-pin) 4 see note 1 scsi media device (68-pin) 5 09p5870 1 cec backplane to operator panel signal / power cable 5 00p3791 1 operator panel e...
Page 546
Power cable index part number country or region 1 1838574 bahamas, barbados, bolivia, brazil, canada, costa rica, dominican republic, el salvador, ecuador, guatemala, guyana, haiti, honduras, jamaica, japan, netherlands antilles, panama, peru, philippines, taiwan, thailand, trinidad, tobago, u.S.A. ...
Page 547
Keyboards and mouse (white) index number fru part number units per assembly description 1 93h8120 1 keyboard, 101 united states english (id 103p) 93h8123 1 keyboard, 102 spanish (id 171) 93h8125 1 keyboard, 102 arabic (id 238) 08l0904 1 keyboard, 102 belgium french (id 120) 08l0905 1 keyboard, 102 b...
Page 548
Keyboards and mouse (black) index number fru part number units per assembly description 1 07l9446 1 keyboard, 101 united states english (id 103p) 07l9447 1 keyboard, 102 canada french (id 058) 07l9448 1 keyboard, 102 canada french (id 445) 07l9449 1 keyboard, 102 spanish (id 171) 07l9450 1 keyboard,...
Page 550
Service request number description and action a01-08x description: system bus protocol/transfer error. Action: use “map 1230: linux platform error problem resolution” on page 80. A02-00x description: error log analysis indicates an error detected by the memory controller, but the failure could not b...
Page 551
Service request number description and action a03-06x description: mezzanine bus address parity error. A03-07x description: system bus address parity error. Action: use “map 1230: linux platform error problem resolution” on page 80. A03-08x description: mezzanine bus data parity error. Action: use “...
Page 552
Service request number description and action a05-06x description: system shutdown due to abnormally high internal temperature. Action: verify that: 1. The room ambient temperature is within the system operating environment. 2. There is unrestricted air flow around the system. 3. All system covers a...
Page 553
Service request number description and action a0d-05x description: service processor error accessing special registers. Action: use “map 1230: linux platform error problem resolution” on page 80. A0d-06x description: service processor reports unknown communication error. Action: use “map 1230: linux...
Page 554
Service request number description and action a0d-33x description: array of logic built in self test error. Action: use “map 1230: linux platform error problem resolution” on page 80. A0d-34x description: wire test error. Action: use “map 1230: linux platform error problem resolution” on page 80. A0...
Page 555
Service request number description and action a11-08x description: a non-critical error has been detected, a system bus protocol/transfer error. Action: schedule deferred maintenance. Use “map 1230: linux platform error problem resolution” on page 80. A11-50x description: recoverable errors on resou...
Page 556
Service request number description and action a12-00x description: a non-critical error has been detected. Error log analysis indicates an error detected by the memory controller, but the failure could not be isolated. Action: schedule deferred maintenance. Use “map 1230: linux platform error proble...
Page 557
Service request number description and action a12-50x description: recoverable errors on resource indicate a trend toward an unrecoverable error. However, the resource could not be deconfigured and is still in use. The system is operating with the potential for an unrecoverable error. Action: if rep...
Page 558
Service request number description and action a13-15x description: a non-critical error has been detected, an i/o expansion bus connection failure. Action: schedule deferred maintenance. Use “map 1230: linux platform error problem resolution” on page 80. A13-16x description: a non-critical error has...
Page 559
Service request number description and action a15-21x description: over temperature condition. Action: verify the following: v the room ambient temperature is within the system operating environment. V there is unrestricted air flow around the system. V all system covers are closed. If all condition...
Page 560
Service request number description and action a1d-09x description: a non-critical error has been detected, a service processor error accessing vital product data eeprom. Action: schedule deferred maintenance. Use “map 1230: linux platform error problem resolution” on page 80. A1d-10x description: a ...
Page 561
Service request number description and action a1d-30x description: a non-critical error has been detected: non-supported hardware. Action: schedule deferred maintenance. Use “map 1230: linux platform error problem resolution” on page 80. A1d-31x description: a non-critical error has been detected: e...
Page 562
542 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 563
Chapter 12. Fault and attention leds the system’s fault and attention leds can assist you in identifying failing components in your system. Operator panel display if a failing component is detected in your system, an amber-colored attention led is turned on solid (not blinking). 1 power-on button 6 ...
Page 564
Component leds individual leds are located on or near the failing components. The leds are located either on the component itself or on the carrier of the component (for example, memory card, fan, memory module, or processor). Leds are either green or amber. Green leds indicate either of the followi...
Page 565
Unit (fru) led function location led color off on blink power and packaging leds rack indicator drawer sum top of rack amber (1x) normal fault identify ac input green (1x) no input ac good n/a system unit attention operator panel + rear amber (2x) normal fault identify power operator panel + rear gr...
Page 566
Unit (fru) led function location led color off on blink unit (fru) led function location led color off on blink pci riser card identify pci riser card amber (1x) normal identify disk drive backplane no led port led indicators rio port identify cec backplane amber (2x) normal n/a identify scsi port a...
Page 567
See the following illustration for rio connector led locations on the rear of the model 6c4 and model 6e4. 1 rio-2 0 identify led 2 system drawer rear power led 3 system drawer rear attention led 4 rio-2 1 identify led the following table defines the on and off status of the pci-x adapter leds. Pci ...
Page 568
548 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 569
Appendix a. Environmental notices product recycling and disposal this unit contains materials such as circuit boards, cables, electromagnetic compatibility gaskets and connectors which may contain lead and copper/beryllium alloys that require special handling and disposal at end of life. Before this...
Page 570
Dette produkt kan indeholde et f orseglet batteri, der indeholder bly, nikkel-kadmium, nikkel-metal-hydrid, litium eller litium-ion. Der er flere oplysninger om batter iet i bruger- eller servicevejledningen. Batteriet må ikke kasseres sammen med det almindelige aff ald. Batteriet skal kasseres i he...
Page 571
Questo prodotto potrebbe contenere una batteria al piombo, al nichel-cadmio, all ’idruro di nichel, al litio o agli ioni di litio. Consultare il manuale utente o il manuale di assistenza per informazioni specifiche sulla batteria. La batteria deve essere appropriatamente riciclata o smaltita. Il ser...
Page 572
Produkten kan innehålla ett förseglat batteri av någon av typerna blyackumulator , nickel-kadmium, nickel-metallhydrid, litium eller litiumjon. Detaljerad batteriinformation finns i användar - eller servicehandboken. Batteriet måste lämnas till återvinning eller kastas på ett miljösäkert sätt. Det k...
Page 573
In the united states, ibm has established a collection process for reuse, recycling, or proper disposal of used ibm sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from ibm equipment. For information on proper disposal of these batteries, please contact ibm at 1-800-4...
Page 574
Acoustical noise emissions the equivalent continuous a-weighted sound pressure level at workstations (emission sound pressure level at the 1-meter bystander positions) does not exceed 70 db(a). Der geräuschpegel der einheit ist kleiner oder gleich 70 db(a). Declared acoustical noise emissions produc...
Page 575: Appendix B. Notices
Appendix b. Notices this information was developed for products and services offered in the u.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services ...
Page 576
556 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 577
Appendix c. Service processor setup and test attention: this procedure applies to modems attached to the serial ports (s1, s2, and s3) on the pseries 630 model 6c4 and model 6e4 systems. It does not affect the operation of the modem attached to the hardware management console (hmc). The call-out fun...
Page 578
Testing the setup this section contains sample testing procedures to help ensure that your setup is working. These tests include communicating with the system operating system. Before you start, ensure that the necessary serial port(s) is configured. If you need assistance, refer to “serial port con...
Page 579
Serial port configuration to configure the serial port on an aix system, run the following from an aix console: 1. Log in as root user. 2. To determine if you have any serial ports already configured, type: lsdev -cc tty if no serial ports are configured, none are listed. If you want to configure se...
Page 580
560 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 581
Appendix d. Setting up the system rack before setting up a rack, review the following specifications and clearance information. Then go to “model 6c4 rack installation inventory” on page 563. Rack specifications this section contains specifications for the system rack. 7014 model t00 and t42 rack th...
Page 582
This table continued from the previous page. Humidity requirements (see specifications for drawers or enclosures) noise emissions (see specifications for drawers or enclosures) clearances front back left right install/air flow maintenance of a proper service clearance should allow proper airflow. Se...
Page 583
System service clearances the following illustration shows the minimum space required. The amount of space needed by the units during service is indicated by the dotted line in the illustration figure. For multiple racks placed side by side, the left and right clearances apply only to the leftmost a...
Page 584
H ascii terminal (optional) h display, cable (optional), and cable toroid (optional) h mouse (optional) h keyboard (optional), wrist/palm rest (optional) h model 6c4 h rack-mounting template h 2 slide rail assemblies h cable management arm 564 eserver pseries 630 model 6c4 and model 6e4 service guid...
Page 585
H rack-mounting kit contains: 8 system to rail screws 8 rail to rack screws 2 nut clips 2 latch-mounting brackets 2 system-retaining thumbscrews alignment pin bracket kit 8 assorted alignment pins 1 strip of self-adhesive placement dots h rj-48 to 9-pin converter cable (1) appendix d. Setting up the...
Page 586
Read the rack safety instructions review the following instructions for mounting the system drawer into the rack. Rack safety instructions v do not install this unit in a rack where the ambient temperatures will exceed 35 degrees c. V do not install this unit in a rack where the airflow is compromis...
Page 587
Attaching the mounting hardware to the rack enclosure before performing this procedure, read through each step and study the illustrations. When installing the model 6c4, you will need the following items: v rack-mounting template v 2 slide rail assemblies v cable management arm v rack-mounting kit ...
Page 588
After determining the correct size of the alignment pin to use, mount the alignment pins onto the replacement brackets. Install the replacement brackets onto the rails. Rail bracket assembly procedure is the reverse of the removal procedure. C. Always mount the brackets that contain the short alignm...
Page 589
1 left and right inner rails 5 top-rail flange screw (rear) 2 left rail label 6 rear-rail alignment pins 3 left rail assembly 7 rail-length adjusting plate 4 right rail assembly 8 inner-rail safety release latch 2. Remove the front rack door, and if necessary, remove the rear rack door. For 7014 mod...
Page 590
To use the rack-mounting template, do the following: a. Remove the protective coating from each adhesive strip located on the back of the rack-mounting template. Lightly press the template into position on the rack. Ensure that both the left and right sides are at the corresponding eia locations. B....
Page 591
The following illustration shows one eia unit and four eia units. Depending on the rack manufacturer, the eia units may be separated either by color or by a line. Note that the holes along the rail are not evenly spaced. If your rack has no color or line separation between eia units, assume that eac...
Page 592
6. Before installing the system rail assemblies into your rack, you must first determine the type of system rail assembly shipped with your model 6c4. To determine the system rail assembly type, do the following: a. Unpack the system rail assemblies. B. Fully extend the inner and middle rail section...
Page 593
System rail assembly (type 1) attention: mounting the rails is a complex procedure. To install the rack rails correctly, you must read, and then perform each procedure step in the order given. Failure to perform each step in the order given may cause rail failure. To install the system rail assembly...
Page 594
1 front slide rail alignment pin 2 retaining screws 3 latch bracket 7. Finger-tighten a second retaining screw through the top screw hole of the latch bracket. After the latch bracket is in place, ensure that both screws are finger-tight. Attention: do not tighten any of the screws more than finger-...
Page 595
11. Using a screwdriver, tighten the six screws that secure the rail-length adjusting plate. 1 rail assembly (labeled ″left″ in the front lower corner) 2 rack to cable management arm bracket 3 top rear alignment pin 4 bottom screw 5 top screw 12. Locate the bracket that attaches the cable management...
Page 596
System rail assembly (type 2) attention: mounting the rails is a complex procedure. To install the rack rails correctly, you must read, and then perform each procedure step in the order given. Failure to perform each step in the order given may cause rail failure. To install the system rail assembly...
Page 597
7. Finger-tighten a second retaining screw through the top screw hole of the latch bracket. After the latch bracket is in place, ensure that both screws are finger-tight. Attention: do not tighten any of the screws more than finger-tight until instructed to do so. Tightening the screws prevents the ...
Page 598
15. Attach a second retaining screw through the screw hole located below the top alignment pin. Finger-tighten the screw. 16. Using a screwdriver, tighten the six screws that secure the rail-length adjusting plate. 17. After both rails have been installed, ensure that none of the rail’s front retain...
Page 599
Removal and installation of the model 6c4 into a rack before performing these procedures, read “safety notices” on page xi. System drawer removal caution: this unit weighs between 32 kg (70.5 pounds) and 55 kg (121.2 pounds). Three persons are required to safely move it. Using fewer than three perso...
Page 600
Installing the model 6c4 into the rack enclosure attention: when installing this system drawer into a rack, ensure that a hazardous condition is not created due to uneven mechanical loading. If your rack uses a stabilizer bar, it must be firmly attached before installing or removing this system. Cho...
Page 601
1 rack enclosure 3 safety release latch 2 system retaining-screw access hole 4 model 6c4 9. Tighten all eight m3 screws, securing the inner rail to the system drawer side. 10. Push the system drawer about halfway back into the rack. Use a screwdriver or similar tool to tighten the front four m7 16-m...
Page 602
Install the model 6c4 onto a system rail assembly (type 2) to install the model 6c4 onto a system rail assembly (type 2), do the following: 1. Using eight m3 rail to system retaining screws, four on each side, mount the inner rails to each side of the system drawer. Tighten each of the screws with a...
Page 603
1 rack enclosure 3 model 6c4 2 safety release latch 4 5. Slide the system drawer in and out of the rack two or three times. This action aligns the system drawer to the rails. The system drawer should glide on the rails. 6. Push the system drawer back into the rack. Using a screwdriver or similar too...
Page 604
Installing the rio-2 cable support bracket to connect the rio-2 cable support bracket to the back of the model 6c4, do the following: 1. Locate the rio-2 cable support bracket. 2. Using two m3 x 6 retaining screws, secure the rio-2 cable support bracket to the rear of the model 6c4 chassis. See the ...
Page 605
5. Lift the rio-2 cable and cable connector into the bottom of the rio-2 cable support bracket. 1 model 6c4 2 rio-2 cable support bracket 3 slide portion of rio-2 cable support bracket 4 rio-2 connector support lever 6. Pull the rio-2 connector back until the connector is seated against the support ...
Page 606
Installing the cable-management arm to install the model 6c4 cable-management arm, do the following: 1. Attach the cable carrier support bracket to the back of the chassis with two screws. 2. Place the two captive snap buttons, located on the cable-management arm, into the unlocked (pulled out) posi...
Page 607: (Hmc)
Appendix e. Installing a hardware management console (hmc) the hardware management console (hmc) user interface provides the functions needed to create and maintain a single or multiple-partitioned environment. Position the hmc and monitor position the hmc and monitor at or near their desired locati...
Page 608
Connect the cables use the following steps to connect the cables to your hmc. Look for the small icons on the back of your hmc that show where to attach the keyboard, mouse and display cables. 1. Attach the monitor cable to the monitor connector and tighten the screws. 2. If a label for the monitor ...
Page 609
5. Connect the hmc serial cable into the hmc1 connector located on the back of your system unit. For two hmcs, connect the redundant hmc serial cable into the hmc2 connector located on the back of your system unit. The following illustration shows the location of the serial ports on the back of the ...
Page 610
Connect the 8-port adapter cables if you are using any optional 8-port adapters, connect the cables to the appropriate connectors in slots 1 through 4. Connect the external modem the external modem is used in conjunction with the hmc’s service agent and call home features. To properly service your m...
Page 611
Check the microswitch setting on the modem check the microswitch settings on the modem. The settings should be set as follows: switch position function 1 up force dtr 2 up flow control &e4 3 down result codes enabled 4 up modem emulation disabled 5 *down auto answer enabled 6 up maximum throughput e...
Page 612
Connect the lan cable (if applicable) the lan cable is recommended because an active partition reports errors to the hmc’s service focal point application through the lan network. The hmc must be attached to the system’s lan, and a partition should have a lan adapter assigned as a resource. Connect ...
Page 613
Refer to the ibm hardware management console for pseries installation and operations guide, order number sa38-0590 for more information on the previous roles. Notes: 1. The inventory scout listening port is set by starting the invscoutd daemon on the aix images. This port will default to 808. 2. If ...
Page 614
Configure the service agent note: you must configure the network before you configure the service agent. To start the service agent, click on the service agent icon on the hmc virtual terminal window. If you are configuring service agent for the first time, select start service agent processes to st...
Page 615
10. Select modem. Select the modem that you will use for service agent communications. After your selection, several of the remaining fields are filled in by service agent. 11. Select ok to save the dialer configuration. 12. Expand the contents of the administration category by clicking the key to i...
Page 616
596 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 617
Appendix f. Modem configurations attention: this appendix applies only to modems attached to serial ports s1 and s2 located on the cec backplane (location u0.1-p1). The service processor is designed to place little demand on an attached modem, thereby increasing the setup and connection success rate...
Page 618
2. Is your modem an ibm 7857-017? If yes, use modem configuration file modem_m1.Cfg and go to step 7. Note: the ibm 7857-017 modem has two telephone line connections on the back of the unit. One is marked ll (for leased line), and the other is marked ptsn (for public telephone switched network). The...
Page 619
Examples for using the generic sample modem configuration files the following table contains information to help you determine which modem configuration file to use with various modems. Modem setup z setup z0 (rare) setup f setup f0 setup f1 at&t dataport 2001 (ring interrupt only on first ring) x b...
Page 620
Ibm 7852-400 dip switch settings if you are using a 7852-400 modem to enable service processor communications, for proper operation, the dual inline package (dip) switches must be set according to the following table: switch position function 1 up force dtr 2 up flow control &e4 3 down result codes ...
Page 621
Terminal emulators the service processor is compatible with simple ascii terminals, and therefore compatible with most emulators. When a remote session is handed off from the service processor to the operating system, agreement between terminal emulators becomes important. The server’s operating sys...
Page 622
If no, try another &dn setting for your server’s modem. See your modem manual for this information. The &dn command appears in three places each in three of the sample modem configuration files, as follows: 2. Will the server’s modem disconnect when the power drops? You can make this observation at ...
Page 623
Modem configuration sample files sample file modem_m0.Cfg # # component_name: (espsetup) entry service processor setup: modem_m0 # # functions: modem configuration file specifically for ibm 7852-400 # modem with auto-reliable feature. This feature must be turned off # for catcher calls. This example...
Page 624
"19\r" or "13\r" or "12\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # separate from previous data. Send "+++" # assure command mode. Delay 2 # allow mode switching delay. Send "ath0t\r" # set modem switch-hook down # (i.E., hang up). Ignore "0\r" or "ok\r" timeout 2 # ignore modem res...
Page 625
Expect "0\r" or "ok\r" timeout 2 # confirm commands successful. Send "atv0s0=0\r" # numeric response code # auto answer off expect "0\r" timeout 2 # confirm commands successful. Done # error: # handle unexpected modem # responses. Expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done sampl...
Page 626
Retry: send "a/" # repeat the previous command. Expect "1\r" busy "7\r" timeout 60 # expect a connection response. Done disconnect: delay 2 # separate from previous data. Send "+++" # assure command mode. Delay 2 # allow mode switching delay. Send "ath0\r" # set modem switch-hook down # (i.E., hang ...
Page 627
Done # error: # handle unexpected modem # responses. Expect "8\r" or "7\r" or "4\r" or "3\r" delay 2 done sample file modem_z.Cfg # # component_name: (espsetup) entry service processor setup z # # functions: modem configuration file for many early hayes* compatible modems. # this example uses the at...
Page 628
Done connect: send "atdt%n\r" # tone dialing command. # %n from call home setup. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "a/" # repeat the previous command. # expect a connection response. Expect "...
Page 629
Ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0t\r" # initialize modem: echo off, expect "0\r" or "ok\r" timeout 2 # enable responses (numeric), send "atq0v0t\r" # limit response codes. Expect "0\r" timeout 2 # confirm commands successful. Send "ats0=0\r" # set autoanswer of...
Page 630
Condout: send "atz0q0t\r" # reset modem. Select profile 0 ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0t\r" # initialize modem: echo off, expect "0\r" or "ok\r" timeout 2 # enable responses (numeric), send "atq0v0x0t\r" # limit response codes. Expect "0\r" timeout 2 # conf...
Page 631
# confirm successful command. Expect "0\r" timeout 60 delay 2 # wait before hanging up. Send "ath0t\r" # hang up. Expect "0\r" timeout 2 # confirm successful command. Done ripo: send "atz0q0t\r" # reset modem. Select profile 0 ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0t\r...
Page 632
# &c1 detect cd &d2 respond to dtr (often the default) # # %n call-out phone number %p paging phone number # %s modem speed (available to users) # # following are common responses from a wide range of modems: # 16, 15, 12, 10, 5 and 1 are connection responses. Add others as required. # 7=busy; 6=no ...
Page 633
Done waitcall: ignore "2\r" timeout 1 # ignore first ring. Expect "2\r" timeout 10 # pick up second ring # or timeout. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" timeout 60 done page: send "atdt%n,,,,%r;\r" # %n = pager call center number ...
Page 634
# # if the modem has configuration switches, they should be set to the # factory default settings. Icdelay 1 defaultto 10 calldelay 120 # at attention code , inserts delay in dialing commands # &f0 reset. Restore profile 0 q0 turn on responses # e0 turn echo off q1 turn off responses # v0 use numeri...
Page 635
Delay 2 # allow mode switching delay. Send "ath0t\r" # set modem switch-hook down # (i.E., hang up). Ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0q1\r" # initialize modem: echo off, # disable responses. Ignore "0\r" timeout 1 done condin: send "at&f0q0t\r" # reset modem. Selec...
Page 636
Sample file modem_f1.Cfg # # component_name: (espsetup) entry service processor setup f1 # # functions: modem configuration file for many recent hayes* compatible modems. # this example uses the at&f1 reset command to choose the factory defaults. # this set up is for modems with extended (&) command...
Page 637
Connect: send "atdt%n\r" # tone dialing command. # %n from call home setup. # expect a connection response. Expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "a/" # repeat the previous command. # expect a connection response. Expect "16\r"...
Page 638
Ripo: send "at&f1q0t\r" # reset modem. Select profile 1 ignore "0\r" or "ok\r" timeout 2 # ignore modem response. Send "ate0t\r" # initialize modem: echo off, expect "0\r" or "ok\r" timeout 2 # enable responses (numeric), send "atq0v0x0t\r" # limit response codes. Expect "0\r" timeout 2 # confir...
Page 639: Index
Index a access cover (rack) 431 replacement 431 accessing information xvii acoustical noise emissions 554 adapters 444 removal 446, 450 replacement 448, 457 adding frus 57 serviceable event comments 56 aix codes 28 aix documentation 357, 360, 444, 450, 453, 456, 464, 470, 471, 500, 506 aix location ...
Page 640
Disk drives deconfiguring 470 documentation aix 357, 360, 444, 450, 453, 456, 464, 470, 471, 500, 506 dynamic processor sparing 377 e electrical safety xi laser compliance statement xii rack 566 emissions noise 554 end of call map for systems with service focal point 49 entry map 49, 61 error code t...
Page 641
I i/o problem isolation 49 index, error code to fru 209 indicators, color coded 422 indicators, post 7 information, accessing xvii information, reference 1 install rack 580 installation hmc 587 instructions, multiple fru 26 instructions, rack safety 566 inventory 563 inventory scout 592 ipl flow 159...
Page 642
Modem_f0.Cfg, sample file 613 modem_f1.Cfg, sample file 616 modem_m0.Cfg, sample file 603 modem_m1.Cfg, sample file 605 modem_z.Cfg, sample file 607 modem_z0.Cfg, sample file 609 n network configuration 592 nim server configuration 360 client 361 standalone diagnostics 360 noise emissions 554 noise ...
Page 643
Removal (continued) hmc installation 587 hot-plug disk drives 471 hot-swap fan assembly 462 operator panel 484 power supply 504 processor card 488 service access cover 436 static–sensitive devices 423 system board 508 removal and replacement procedures 421 access cover removal model 6e4 436 adapter ...
Page 644
Serial port (continued) speed setup menu 388 serial port configurations 5 service agent configuring 594 service agent feature 52 service clearance 563 service focal point activating and deactivating fru leds 57 adding frus 57 call home overview 53 closing a serviceable event 56 enabling surveillance...
Page 645
System information menu 376 system logic flow diagram 21 system management services 407 boot devices, select 416 boot options, select 414 error log, view 409 exiting sms 419 ipl, remote setup 410 ipl, setup 410 multiboot startup 419 password, change options 409 password, privileged-access 409 scsi s...
Page 646
626 eserver pseries 630 model 6c4 and model 6e4 service guide.
Page 647
Readers’ comments — we’d like to hear from you pseries 630 model 6c4 and model 6e4 service guide publication no. Sa38-0604-03 overall, how satisfied are you with the information in this book? Very satisfied satisfied neutral dissatisfied very dissatisfied overall satisfaction h h h h h how satisfied...
Page 648: Business Reply Mail
Readers’ comments — we’d like to hear from you sa38-0604-03 sa38-0604-03 cut or fold along line cut or fold along line fold and tape please do not staple fold and tape fold and tape please do not staple fold and tape no postage necessary if mailed in the united states business reply mail first-class...
Page 650
Printed in u. S. A. May 2003 sa38-0604-03.
Page 651
Spine information: ps er ie s 6 3 0 m od el 6c4 an d m od el 6e4 es er ve r ps er ie s 6 3 0 m od el 6c4 an d m od el 6e4 ser vi ce gu id e s a38-06 0 4-0 3.