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IBM System x3950 E Type 8879 Service Manual

Other manuals for System x3950 E Type 8879: User Manual

Summary of System x3950 E Type 8879

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    Ibm system x3950 type 8878 and system x3950 e type 8879 problem determination and service guide.

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    Ibm system x3950 type 8878 and system x3950 e type 8879 problem determination and service guide.

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    Note: before using this information and the product it supports, read the general information in appendix b, “notices,” on page 163. The most recent version of this document is available at http://www.Ibm.Com/servers/eserver/support/xseries/index.Html. 15th edition (july 2007) © copyright internatio...

  • Page 5: Contents

    Contents safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vii guidelines for trained service technicians . . . . . . . . . . . . . . . Viii inspecting for unsafe conditions . . . . . . . . . . . . . . . . . Viii guidelines for servicing electrical equipment . . . . . . . . . . . . . Vi...

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    Serveraid-8i adapter . . . . . . . . . . . . . . . . . . . . . 44 top cover and bezel . . . . . . . . . . . . . . . . . . . . . . 45 removing and replacing tier 2 crus . . . . . . . . . . . . . . . . 46 battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 i/o board . . . . . . . . . . . ...

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    Post and smi error messages . . . . . . . . . . . . . . . . . . 144 solving scsi problems . . . . . . . . . . . . . . . . . . . . . 156 solving power problems . . . . . . . . . . . . . . . . . . . . . 157 solving ethernet controller problems . . . . . . . . . . . . . . . . 157 solving undetermined p...

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    Vi ibm system x3950 type 8878 and system x3950 e type 8879: problem determination and service guide.

  • Page 9: Safety

    Safety before installing this product, read the safety information. Antes de instalar este produto, leia as informações de segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit produc...

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    Guidelines for trained service technicians this section contains information for trained service technicians. Inspecting for unsafe conditions use the information in this section to help you identify potential unsafe conditions in an ibm product that you are working on. Each ibm product, as it was d...

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    V do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. V some rubber floor mats contain small conductive fibers to decrease electrostatic discharge. Do...

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    Safety statements important: each caution and danger statement in this documentation begins with a number. This number is used to cross reference an english-language caution or danger statement with translated versions of the caution or danger statement in the safety information document. For exampl...

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    Statement 1: danger electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. V connect all power cords to a ...

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    Statement 2: caution: when replacing the lithium battery, use only ibm part number 33f8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery con...

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    Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) caution: use safe practices when lifting. Statement 5: caution: the power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might hav...

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    Statement 8: caution: never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a prob...

  • Page 17: Chapter

    Chapter 1. Introduction this problem determination and service guide contains information to help you solve problems that might occur in your ibm ® system x3950 type 8878 and system x3950 e type 8879 server. It describes the diagnostic tools that come with the server, error codes and suggested actio...

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    Device drivers, and operating systems. The system x and xseries tools center is at http://publib.Boulder.Ibm.Com/infocenter/toolsctr/v1r0/index.Jsp. The server might have features that are not described in the documentation that comes with the server. The documentation might be updated occasionally ...

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    Features and specifications the following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications microprocessor (not standard on syste...

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    Server controls, leds, and connectors this section describes the controls, light-emitting diodes (leds), and connectors on the front and rear of the server. Front view the following illustration shows the controls, leds, and connectors on the front of the server. Note: the illustrations in this docu...

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    Is lit, information is available in the baseboard management controller (bmc) log or in the system-event log about the condition. The condition might be that the bmc log is full or almost full. This led and leds on the light path diagnostics panel remain lit until you resolve the condition. If the o...

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    Rear view the following illustration shows the connectors and leds on the rear of the server. Video connector: connect a monitor to this connector. Usb 1 connector: connect a usb device to this connector. Sp ethernet 10/100 connector: use this connector to connect the service processor to a network....

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    The optional integrated xseries adapter (ixa) cab be installed only in slot 2. You must move jumpers j35 and j40 on the ixa. For details about installing the ixa, see the documentation that comes with the adapter. I/o board error led: this led is on the i/o board and is visible on the rear of the se...

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    Internal leds, connectors, and jumpers the following illustrations show the connectors, leds, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. I/o board internal connectors and jumpers the following illustration shows the internal connectors and jumpers...

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    Memory-card connectors the following illustration shows the connectors on the memory card. Dimm 1 dimm 2 dimm 3 dimm 4 memory-card leds the following illustration shows the leds on the memory card. Dimm 1 error led dimm 2 error led dimm 3 error led dimm 4 error led light path diagnostics button ligh...

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    Microprocessor-board connectors and leds the following illustration shows the connectors and leds on the microprocessor board. Microprocessor 4 vrm connector microprocessor 3 vrm connector microprocessor card error led microprocessor 4 socket microprocessor 3 socket microprocessor 3 error led vrm 3 ...

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    Pci-x board leds the following illustration shows the leds on the pci-x board. Pci attention leds pci power leds power good led sas-backplane connectors the following illustration shows the connectors on the sas backplane. Front of sas backplane back of sas backplane sas hard disk drive connectors s...

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    12 ibm system x3950 type 8878 and system x3950 e type 8879: problem determination and service guide.

  • Page 29: Chapter

    Chapter 2. Configuration information and instructions this chapter provides information about updating the firmware and using the configuration utilities. Updating the firmware the firmware in the server is periodically updated and is available for download on the web. Go to http://www.Ibm.Com/serve...

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    Supported operating-system versions, see the label on the cd. If the serverguide setup and installation cd did not come with your server, you can download the latest version from http://www.Ibm.Com/pc/qtechinfo/migr-4zkppt.Html. To start the serverguide setup and installation cd, complete the follow...

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    Configuration/setup utility menu choices the following choices are on the configuration/setup utility main menu. Depending on the version of the bios code in the server, some menu choices might differ slightly from these descriptions. V system summary select this choice to view configuration informa...

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    – power-on password select this choice to set or change a power-on password. See “power-on password” on page 18 for more information. – administrator password attention: if you set an administrator password and then forget it, there is no way to change, override, or remove it. You must replace the i...

  • Page 33

    Select disable to prevent memory gap remapping above 64 gb. Enable is the default setting. Memory gap remapping above 64 gb occurs when 64 gb of system memory is installed. The memory gap created for use by i/o devices is reclaimed above 64 gb. – cpu options select this choice to enable or disable t...

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    Codes that occur. See the problem determination and service guide on the ibm system x documentation cd for instructions. Select clear error logs to clear the bmc system event log. V error logs select this choice to view or clear error logs. This choice is available on the full configuration/setup ut...

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    If a power-on password is set, you can enable the unattended start mode, in which the keyboard and mouse remain locked but the operating system can start. You can unlock the keyboard and mouse by typing the power-on password. If you forget the power-on password, you can regain access to the server i...

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    Installing and using the baseboard management controller utility programs the baseboard management controller provides environmental monitoring for the server. If environmental conditions exceed thresholds or if system components fail, the baseboard management controller lights leds to help you diag...

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    You do not have to set any jumpers or configure the controller. However, you must install a device driver to enable the operating system to address the controller. For device drivers and information about configuring the ethernet controller, see the broadcom netxtreme gigabit ethernet software cd th...

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    4. Log in to the remote supervisor adapter ii web interface from the primary node. See the remote supervisor adapter ii slimline and remote supervisor adapter ii user’s guide for more information. 22 ibm system x3950 type 8878 and system x3950 e type 8879: problem determination and service guide.

  • Page 39: Chapter

    Chapter 3. Parts listing, type 8878 and 8879 the following replaceable components are available for the system x3950 type 8878 and system x3950 e type 8879 except as specified otherwise in table 3 on page 25. To check for an updated parts listing on the web, complete the following steps: 1. Go to ht...

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    Fr ont 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 24 ibm system x3950 type 8878 and system x3950 e type 8879: problem determination and service guide.

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    Server replaceable units notes: 1. Field replaceable units (frus) must be serviced only by trained service technicians. 2. Customer replaceable units (crus) can be replaced by the customer. Tier 1 crus and tier 2 crus are described in the ibm “statement of limited warranty” (at “part 3 - warranty in...

  • Page 42

    Table 3. Parts listing, type 8878 and 8879 (continued) index description cru no. (tier 1) cru no. (tier 2) fru no. 19 hard disk drive, 36 gb (optional) 39r7364 19 hard disk drive, 73 gb (optional) 39r7366 20 air baffle (all models) 01r1479 21 memory, 1 gb pc3200 ecc (models 1rx, 2rx, 3rx) 39m5808 21...

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    Table 3. Parts listing, type 8878 and 8879 (continued) index description cru no. (tier 1) cru no. (tier 2) fru no. Line cord (all models) 39m5377 retention module (all models) 26k8836 scalability connector filler (all models) 26k8943 serveraid-8i card (standard type 8878 model 2rx, 3rx, 4rx) (option...

  • Page 44

    Ibm power cord part number used in these countries and regions 13f9979 afghanistan, albania, algeria, andorra, angola, armenia, austria, azerbaijan, belarus, belgium, benin, bosnia and herzegovina, bulgaria, burkina faso, burundi, cambodia, cameroon, cape verde, central african republic, chad, comor...

  • Page 45

    Ibm power cord part number used in these countries and regions 6952300 antigua and barbuda, aruba, bahamas, barbados, belize, bermuda, bolivia, caicos islands, canada, cayman islands, colombia, costa rica, cuba, dominican republic, ecuador, el salvador, guam, guatemala, haiti, honduras, jamaica, mex...

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    30 ibm system x3950 type 8878 and system x3950 e type 8879: problem determination and service guide.

  • Page 47: Chapter

    Chapter 4. Removing and replacing server components replaceable components are of three types: v tier 1 customer replaceable unit (cru): replacement of tier 1 crus is your responsibility. If ibm installs a tier 1 cru at your request, you will be charged for the installation. V tier 2 customer replac...

  • Page 48

    – to avoid straining the muscles in your back, lift by standing or by pushing up with your leg muscles. V make sure that you have an adequate number of properly grounded electrical outlets for the server, monitor, and other devices. V back up all important data before you make changes to disk drives...

  • Page 49

    Working inside the server with the power on attention: static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist ...

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    Connecting the cables you must turn off the server before connecting any cables to or disconnecting any cables from the server. See the documentation that comes with optional devices for additional cabling instructions. It might be easier for you to route cables before you install certain options. F...

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    Removing and replacing tier 1 crus replacement of tier 1 crus is your responsibility. If ibm installs a tier 1 cru at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware. Adapter to remove a pci or pci-x adapter, complet...

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    1. See the documentation that comes with the adapter for instructions on setting jumpers or switches and for cabling. Note: route adapter cables before you install the adapter. 2. Carefully grasp the adapter by its top edge or upper corners, and align it with the connector on the pci-x board. 3. If ...

  • Page 53

    4. Connect the cables and power cords (see “connecting the cables” on page 34 for cabling instructions). 5. Turn on all attached devices and the server. Hot-swap fan the server comes with 80-mm hot-swap fans in front of the pci-x slots and 92-mm hot-swap fans in front of the memory cards. The follow...

  • Page 54

    1. Open the fan-locking handle on the replacement fan. 2. Lower the fan into the socket, and close the handle to the locked position. 3. Install the top cover (see “top cover and bezel” on page 45). 4. Slide the server into the rack. Hot-swap power supply when you remove or install a hot-swap power ...

  • Page 55

    Ac dc ac dc locking handle (open) locking latch power supply 2 (ps2) power supply 1 (ps1) dc power led (green) ac power led (green) ac dc 1. Read the safety information that begins on page vii and “installation guidelines” on page 31. 2. Remove the top cover (see “top cover and bezel” on page 45). A...

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    6. Slide the server into the rack. Memory card and memory module (dimm) the server supports 333 mhz, 1.8v, 240 pin, pc2-3200 single-ranked double data-rate (ddr) ii, registered synchronous dynamic random-access memory (sdram) with error correcting code (ecc) dimms. These dimms must be compatible wit...

  • Page 57

    To install the replacement memory card, complete the following steps: 1. Insert the memory card into the memory card connector. 2. Press the memory card into the connector and close the locking levers. 3. Install the top cover (see “top cover and bezel” on page 45). 4. Slide the server into the rack...

  • Page 58

    Dimm retaining clip 7. If you are instructed to return the dimm, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. To install the replacement dimm, complete the following steps: 1. Open the retaining clip on each end of the dimm connector. 2. T...

  • Page 59

    5. Replace the memory card (see “removing and replacing a memory card” on page 40). 6. Install the top cover (see “top cover and bezel” on page 45). 7. Slide the server into the rack. 8. Connect the cables and power cords (see “connecting the cables” on page 34 for cabling instructions). 9. If you t...

  • Page 60

    4. Slide the server into the rack. 5. Connect the cables and power cords (see “connecting the cables” on page 34 for cabling instructions). 6. Turn on all attached devices and the server. Serveraid-8i adapter the serveraid-8i adapter can be installed only in its dedicated connector on the pci-x boar...

  • Page 61

    Attention: incomplete insertion might cause damage to the server or the serveraid-8i adapter. 2. Position the serveraid-8i adapter so that the metal locking clasp is at the rear of the server; then, press the serveraid-8i adapter firmly into the connector. 3. Install the top cover (see “top cover an...

  • Page 62

    2. Set the cover on top of the server so that approximately 13 mm (0.5 inch) extends from the rear. 3. Make sure that the cover-release latch is up. 4. Slide the top cover forward and into position, pressing the release latch closed. 5. Slide the server into the rack. 6. To install the bezel, tilt t...

  • Page 63

    3. Remove the top cover (see “top cover and bezel” on page 45). 4. Remove the 2 sas signal cables from the i/o board. 5. Remove the battery: a. Use one finger to press the top of the battery clip away from the battery. B. Lift and remove the battery from the socket. 6. Dispose of the battery as requ...

  • Page 64

    The i/o board contains three-pin jumper blocks. See “i/o board internal connectors and jumpers” on page 8 for the location and description of each jumper block. To remove the i/o board, complete the following steps: ac d c 1. Read the safety information that begins on page vii and “installation guid...

  • Page 65

    7. Turn on all attached devices and the server. Operator information panel assembly to remove the operator information panel assembly, complete the following steps: retention clips release button retention clip release lever 1. Read the safety information that begins on page vii and “installation gu...

  • Page 66

    2. Connect the light path diagnostics ribbon cable and front usb cable to the i/o board. 3. Slide the front-panel assembly into the server until the blue tab on the chassis engages. 4. Install the top cover and bezel (see “top cover and bezel” on page 45). 5. Slide the server into the rack. 6. Conne...

  • Page 67

    9. If you are instructed to return the pci-x adapter guide, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. To install the replacement pci-x adapter guide, complete the following steps: 1. Align the two tabs on the pci-x adapter guide with th...

  • Page 68

    5. Remove the power supplies (see “hot-swap power supply” on page 38). 6. Pull the two blue latches on the power-supply structure toward the front of the server; the structure will disengage from the chassis. 7. Grasp the handle in the middle of the structure and rotate the structure up, allowing th...

  • Page 69

    1. Read the safety information that begins on page vii and “installation guidelines” on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the top cover (see “top cover and bezel” on page 45). 4. P...

  • Page 70

    1. Read the safety information that begins on page vii and “installation guidelines” on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the top cover and bezel (see “top cover and bezel” on page...

  • Page 71

    The server model number will change when you install this upgrade. A new label comes with the option kit for you to place over the existing label on the server. The following table lists the kit server model numbers before and after the dual-core upgrade is installed. Table 4. Model numbers before t...

  • Page 72

    6. Lift the microprocessor-tray release latch. 7. Open the microprocessor-tray levers. Attention: the microprocessor tray is heavy. Pull the tray partially out of the server, and then reposition your hands to grasp the body of the tray, before pulling out the tray the rest of the way. 8. Remove the ...

  • Page 73

    Microprocessor orientation indicator microprocessor- release lever microprocessor connector microprocessor 3. Close the microprocessor-release lever to secure the microprocessor. 4. Make sure that the heat-sink retaining clip is open. 5. If you are installing a new heat sink, remove the cover from t...

  • Page 74

    Thermal grease the thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. To replace damaged or contaminated thermal grease on the microprocessor and heat sink, complete the following...

  • Page 75

    Pci-x board assembly to remove the pci-x board assembly, complete the following steps: ac d c handle retainer screws 1. Read the safety information that begins on page vii and “installation guidelines” on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and all ...

  • Page 76

    15. Slide the pci-x board assembly toward the front of the server and grasp the blue handle to pull the assembly out of the server. 16. If you are instructed to return the pci-x board assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. ...

  • Page 77

    2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the top cover (see “top cover and bezel” on page 45). 4. Remove all adapters and place the adapters on a static-protective surface. Note: you might find it...

  • Page 78

    2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the top cover and bezel (see “top cover and bezel” on page 45). 4. Remove all fans (see “hot-swap fan” on page 37). 5. Remove the memory cards (see “removi...

  • Page 79

    Scalability cartridge assembly to remove the scalability cartridge assembly, complete the following steps: retention latch scalability cartridge assembly 1. Read the safety information that begins on page vii and “installation guidelines” on page 31. 2. Turn off the server and peripheral devices, an...

  • Page 80

    3. Slide the microprocessor tray in the server, close the microprocessor-tray levers, and close the microprocessor-tray release latch. 4. Install the memory cards. 5. Install the fans. 6. Install the top cover and bezel (see “top cover and bezel” on page 45). 7. Slide the server into the rack. 8. Co...

  • Page 81: Chapter

    Chapter 5. Diagnostics this chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server. If you cannot locate and correct the problem using the information in this chapter, see appendix a, “getting help and technical assistance,” on page 161 fo...

  • Page 82

    Post beep codes a beep code is a combination of short or long beeps or series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, and pause, and three short beeps. A beep code other than one beep indicates that post has detected ...

  • Page 83

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 84

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 85

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 86

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 87

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 88

    Each bmc log entry appears on its own page. To display all the data for an entry, use the up arrow (—) and down arrow (–) keys or the page up and page down keys. To move from one entry to the next, select get next entry or get previous entry. The log indicates an assertion event when an event has oc...

  • Page 89

    4. From the top of the screen, select hardware info. 5. From the list, select bmc log. Post error codes the following table describes the post error codes and suggested actions to correct the detected problems. V follow the suggested actions in the order in which they are listed in the action column...

  • Page 90

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 91

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 92

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 93

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 94

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 95

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 96

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 97

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 98

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 99

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 100

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 101

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 102

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 103

    Checkout procedure the checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure before performing the checkout procedure for diagnosing hardware problems, review the following information: v read the safety information begin...

  • Page 104

    Performing the checkout procedure to perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? V no: go to step 2. V yes: shut down all failing servers that are related to the cluster. Go to step 2. 2. Complete the following steps: a. Turn off the server and a...

  • Page 105

    Troubleshooting tables use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “running the diagnostic programs” on page 112 for information about testing the server. If you have just added new software or a ne...

  • Page 106

    General problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field r...

  • Page 107

    Intermittent problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are fi...

  • Page 108

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 109

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 110

    Memory problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field re...

  • Page 111

    Microprocessor problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are ...

  • Page 112

    Monitor problems some ibm monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service. V follow the suggested actions in ...

  • Page 113

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 114

    Optional-device problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are...

  • Page 115

    Power problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field rep...

  • Page 116

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 117

    Serverguide problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are fie...

  • Page 118

    Universal serial bus (usb) port problems v follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and whic...

  • Page 119

    Before working inside the server to view light path diagnostics leds, read the safety information that begins on page vii and “handling static-sensitive devices” on page 33. If an error occurs, view the light path diagnostics leds in the following order: 1. Check the operator information panel on th...

  • Page 120

    Microprocessor 4 vrm connector microprocessor 3 vrm connector microprocessor card error led microprocessor 4 socket microprocessor 3 socket microprocessor 3 error led vrm 3 error led vrm 4 error led microprocessor 4 error led microprocessor 2 error led microprocessor 1 error led microprocessor 1 soc...

  • Page 121

    V a new error occurs, causing the system-error led to be lit again. Light path diagnostic leds the following table describes the leds on the light path diagnostics panel and suggested actions to correct the detected problems. V follow the suggested actions in the order in which they are listed in th...

  • Page 122

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 123

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 124

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 125

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 126

    Power-supply leds the following minimum configuration is required for the dc led on the power supply to be lit: v power supply v power backplane v power cord v microprocessor tray the following minimum configuration is required for the server to start: v one microprocessor v two 1 gb dimms on the me...

  • Page 127

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 128

    Diagnostic programs, messages, and error codes the server diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages and error codes are displayed on the screen and are saved in the test log. A diagnostic text message o...

  • Page 129

    To view server configuration information (such as system configuration, memory contents, interrupt request (irq) use, direct memory access (dma) use, device drivers, and so on), select hardware info from the top of the screen. Diagnostic text messages diagnostic text messages are displayed while the...

  • Page 130

    000 the server passed the test. Do not replace a cru or fru. 195 the esc key was pressed to end the test. Do not replace a cru or fru. 197 this is a warning error, but it does not indicate a hardware failure; do not replace a cru or fru. Take the action that is indicated in the action column but do ...

  • Page 131

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 132

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 133

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 134

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 135

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 136

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 137

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 138

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 139

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 140

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 141

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 142

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 143

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 144

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 145

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 146

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 147

    The flash memory of the server consists of a primary page and a backup page. If the bios code in the primary page is damaged, the baseboard management controller will detect the error and automatically switch to the backup page to start the server. If this happens, a post message booted from backup ...

  • Page 148

    System-error log messages a system-error log is generated only if a remote supervisor adapter ii slimline is installed. The system-error log can contain messages of three types: information information messages do not require action; they record significant system-level events, such as when the serv...

  • Page 149

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 150

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 151

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 152

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 153

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 154

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 155

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 156

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 157

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 158

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 159

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 160

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 161

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 162

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 163

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 164

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 165

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 166

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 167

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 168

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 169

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 170

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 171

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 172

    V follow the suggested actions in the order in which they are listed in the action column until the problem is solved. V see chapter 3, “parts listing, type 8878 and 8879,” on page 23 to determine which components are customer replaceable units (cru) and which components are field replaceable units ...

  • Page 173

    1. Make sure that external scsi devices are turned on before you turn on the server. 2. Make sure that the cables for all external scsi devices are connected correctly. 3. If an external scsi device is attached, make sure that the external scsi termination is set to automatic. 4. Make sure that the ...

  • Page 174

    – the ethernet transmit/receive activity led is lit when the ethernet controller sends or receives data over the ethernet network. If the ethernet transmit/receive activity light is off, make sure that the hub and network are operating and that the correct device drivers are installed. V check the l...

  • Page 175

    V two 1 gb dimms on the memory card v one power supply v power backplane v power cord v i/o board v pci-x board 4. Turn on the server. If the problem remains, suspect the following components in the following order: a. Power backplane b. I/o board c. Memory card d. Microprocessor tray if the problem...

  • Page 176

    V diagnostic program type and version level v configuration option settings v operating-system control-file setup 160 ibm system x3950 type 8878 and system x3950 e type 8879: problem determination and service guide.

  • Page 177: Appendix

    Appendix a. Getting help and technical assistance if you need help, service, or technical assistance or just want more information about ibm products, you will find a wide variety of sources available from ibm to assist you. This appendix contains information about where to go for additional informa...

  • Page 178

    Getting help and information from the world wide web on the world wide web, the ibm web site has up-to-date information about ibm systems, optional devices, services, and support. The address for ibm system x and xseries information is http://www.Ibm.Com/systems/x/. The address for ibm intellistatio...

  • Page 179: Appendix

    Appendix b. Notices this information was developed for products and services offered in the u.S.A. Ibm may not offer the products, services, or features discussed in this document in other countries. Consult your local ibm representative for information on the products and services currently availab...

  • Page 180

    Bladecenter predictive failure analysis xa-32 chipkill serveraid xa-64 e-business logo serverguide x-architecture eserver serverproven xpandondemand flashcopy system x xseries i5/os intel, intel xeon, itanium, and pentium are trademarks or registered trademarks of intel corporation or its subsidiari...

  • Page 181

    Ibm makes no representation or warranties regarding non-ibm products and services that are serverproven, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties. Ibm makes no represe...

  • Page 182

    Remarque : cette marque s’applique uniquement aux pays de l’union européenne et à la norvège. L’etiquette du système respecte la directive européenne 2002/96/ec en matière de déchets des equipements electriques et electroniques (deee), qui détermine les dispositions de retour et de recyclage applica...

  • Page 183

    For california: perchlorate material – special handling may apply. See http://www.Dtsc.Ca.Gov/hazardouswaste/perchlorate/. The foregoing notice is provided in accordance with california code of regulations title 22, division 4.5 chapter 33. Best management practices for perchlorate materials. This p...

  • Page 184

    European union emc directive conformance statement this product is in conformity with the protection requirements of eu council directive 89/336/eec on the approximation of the laws of the member states relating to electromagnetic compatibility. Ibm cannot accept responsibility for any failure to sa...

  • Page 185

    Japanese voluntary control council for interference (vcci) statement appendix b. Notices 169.

  • Page 186

    170 ibm system x3950 type 8878 and system x3950 e type 8879: problem determination and service guide.

  • Page 187: Index

    Index a ac good led 111 adapter installing hot-plug 43 serveraid 43 adapters, replacing 35 administrator password 19 assertion event, bmc log 72 attention notices 2 b baseboard management controller, configuring 20 battery, replacing 46 bays 3 bezel, removing 45 bios update failure recovery 130 bmc ...

  • Page 188

    Error logs (continued) system error 72 viewing 72 error symptoms cd-rom drive, dvd-rom drive 89 general 90 hard disk drive 90 intermittent 91 keyboard, non-usb 91 keyboard, usb 92 memory 94 microprocessor 95 monitor 96 mouse, non-usb 91 mouse, usb 92 optional devices 98 pointing device, non-usb 91 p...

  • Page 189

    Leds, light path (continued) pci brd 109 ps 105 raid 108 sp 107 temp 108 vrm 106 light path diagnostics 102 leds 105 link led 7 locator led 5 log led 106 m mem led 107 memory 3, 40 memory problems 94 memory, installing 41 messages diagnostic 112 service processor 132 microprocessor 3 order of instal...

  • Page 190

    Remote supervisor adapter ii slimline error led 6 remote supervisor adapter ii slimline, replacing 43 remote supervisor adapter ii web user interface 21 remote supervisor adaptor ii slimline functions disabled 15 replacement parts 25 replacing adapters 35 bezel 45 cover 45 dimm 41 dvd drive 36 fans ...

  • Page 192

    Part number: 31r1891 printed in usa (1p) p/n: 31r1891.