IBM TS2250 Product Manual - page 10
Warranty
The TS2270, TS2360, TS2260, and TS2250 Tape Drives have a three-year CRU and onsite warranty with
9x5/next business day (NBD) terms. Lenovo offers the service upgrades through warranty maintenance
upgrades and post-warranty maintenance agreements with a well-defined scope of services, including
service hours, response time, term of service, and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific; that is, each country might have its own
service types, service levels, response times, and terms and conditions. Not all covered types of warranty
service upgrades might be available in a particular country or area. For more information about Lenovo
warranty service upgrade offerings that are available in your country, see the Lenovo Services Product
Selector that is available at this website:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
The warranty service definitions for the LTO Ultrium Tape Drives are listed in the following table.
Table 7. Warranty service definitions
Term
Description
On-site
service
A service technician arrives at the client’s location for equipment service.
24x7x4
hour
A service technician is scheduled to arrive at the client’s location within four hours after remote
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5 next
business
day
A service technician is scheduled to arrive at the client’s location on the business day after remote
problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time require
an extra business day for service dispatch. Next business day service is not guaranteed.
In general, the following types of Lenovo warranty service upgrades for the LTO Ultrium Tape Drives are
available:
Warranty and maintenance service upgrades:
Up to five years of 9x5 or 24x7 service coverage
Onsite response from next business day to 4 hours
Up to five years of warranty extension for all service levels in one year increments
Remote Technical Support Services (RTS); up to five years
RTS provides comprehensive technical call center support. RTS can reduce problem resolution time,
which decreases the cost to address technical problems and increasing uptime.
Regulatory compliance
The LTO Ultrium Tape Drives conform to the following regulations:
FCC: Verified to comply with Part 15 of the FCC Rules, Class A
Canada ICES-003, Class A
European Union Council Directive 2004/108/EC
EN 55022, Class A
Australia and New Zealand Class A Statement
Japan VCCI Class A statement
People's Republic of China Class A Electronic Emission statement
Taiwan Class A compliance statement
Korea KCC Class A statement
Russia Electromagnetic Interference (EMI) Class A Statement
IBM LTO Ultrium 7, 6, and 5 Tape Drives for Lenovo
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