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Intercel Ultra SAM4W User Manual

Manual is about: 4G Modem Router

Summary of Ultra SAM4W

  • Page 1

    Ultra sam4w user guide v1.3 i ver1.3 ultra sam4w (enhanced software) user guide.

  • Page 2: Revision History

    Ultra sam4w user guide v1.3 ii ver1.3 revision history version modified by date description 1.0 21/11/2013 initial version 1.1 12/02/2014 second release 1.2 11/09/2014 third release 1.3 amsabangan 15/09/2015 fourth release.

  • Page 3: Using This Manual

    Ultra sam4w user guide v1.3 ii ver1.3 using this manual thank you for purchasing the ultrasam4w. The ultrasam4w is an industrial 3g/4g ethernet router. It performs data communication functions between a wired local area network (lan) and the wcdma 3g/4g cellular network (wide area network wan). It c...

  • Page 4: Contents

    Ultra sam4w user guide v1.3 1 ver1.3 contents 1 introduction ..........................................................................................................................................................4 1.1 overview .........................................................................

  • Page 5

    Ultra sam4w user guide v1.3 2 ver1.3 5.6.1 network setting ......................................................................................................................................18 5.6.2 pppoe ...............................................................................................

  • Page 6

    Ultra sam4w user guide v1.3 3 ver1.3 5.20 remote sms administration ......................................................................................................................50 5.20.1 sms .......................................................................................................

  • Page 7: 1  Introduction

    Ultra sam4w user guide v1.3 4 ver1.3 1 introduction 1.1 overview the ultrasam4w is an industrial 3g/4g ethernet router designed to perform data communication functions between a wired local area network (lan) and the cellular network (wide area network, wan). Its environmental qualities, notably its...

  • Page 8: 2  Hardware Description

    Ultra sam4w user guide v1.3 5 ver1.3 2 hardware description 2.1 front panel 2.1.1 front panel leds 3 leds indicate different modem’s status: power led turns on when power is applied and system initialization is successful. Blinking led means sim card not properly installed or system initialization f...

  • Page 9

    Ultra sam4w user guide v1.3 6 ver1.3 2.2 right side panel a. Main ant - main antenna connector main rf antenna (sma-f); customer should use provided antenna for connection. B. Div ant. - aux/div antenna connector auxiliary antenna connection, rx antenna, improve the radio sensitivity (caution: div a...

  • Page 10

    Ultra sam4w user guide v1.3 7 ver1.3 2.3 left side panel a. Lan - ethernet port plug the supplied ethernet cable into this port and plug the other end of the cable to your pc before using the ultrasam4w modem b. Sim - sim card holder be sure that a sim card is properly inserted before switching on t...

  • Page 11

    Ultra sam4w user guide v1.3 8 ver1.3 3 installation instructions 3.1 sim card installation a. Sim card holder b. Button to extract the sim holder from the ultrasam4w modem (when inserted) c. Sim card extract the sim card holder (a) from the modem by pushing the button (b) on the left side panel. Ins...

  • Page 12

    Ultra sam4w user guide v1.3 9 ver1.3 3.2 antenna, ethernet & power plug connection before connecting the power supply to your ultrasam4w modem, the main antenna and the ethernet cable must be properly connected. The antennas are positioned on the main & div antenna connector on the right side panel....

  • Page 13: 4  Specification

    Ultra sam4w user guide v1.3 10 ver1.3 4 specification 4.1 physical size 122 mm x 102 mm x 29 mm weight 250 g (including antenna) 220 g (net weight) 4.2 environment storage temperature -40°c to 85°c operating temperature -40°c to 85°c relative humidity (operational) maximum supported air discharge (i...

  • Page 14

    Ultra sam4w user guide v1.3 11 ver1.3 4.5 3g/4g/gprs radio network band support gsm/gprs/edge 850/900/1800/1900mhz umts wcdma/hsdpa/hsupa/hspa+ band i 2100mhz band ii 1900mhz band v 850mhz band vi 800mhz (available in aus version) band viii 900mhz 4g/lte (aus/eur version) band i 2100mhz band iii 180...

  • Page 15: 5  Web Interface

    Ultra sam4w user guide v1.3 12 ver1.3 5 web interface the ultrasam4w is configured through its web interface. To launch the web interface, connect the ultrasam4w modem to a pc with the supplied ethernet cable. Web interface could be accessed by browsing the webpage with ip address 192.168.1.1 on you...

  • Page 16

    Ultra sam4w user guide v1.3 13 ver1.3 5.1 login user interface user can access ultrasam4w configuration menu by login web browser system. Please follows below instructions for the access 1. Open web browser and navigate address http://192.168.1.1 2. Enter username and password 3. Click submit to log...

  • Page 17

    Ultra sam4w user guide v1.3 14 ver1.3 5.3 quick start up configuration for a quick start up when you first use the ultrasam4w modem, you just need to configure some basic parameters. For advanced settings and detailed explanations, please refer to the configuration section. To configure a simple set...

  • Page 18

    Ultra sam4w user guide v1.3 15 ver1.3 5.4 expanded index menu (eim) eim provides users with easier access to all function controls. User could expand all the function features by clicking the top left plus symbol. This helps user to find any feature within the modem control..

  • Page 19

    Ultra sam4w user guide v1.3 16 ver1.3 5.5 status menu page status menu page lists out the current condition on the whole ultrasam4w modem which include basic hardware information, lan connection setting, mobile network condition, pppoe setting and ipsec / pptp openvpn setting. 5.5.1 hardware configu...

  • Page 20

    Ultra sam4w user guide v1.3 17 ver1.3 5.5.5 ipsec profile name ipsec profile name local lan local lan ip address remote gateway gateway ip address remote lan remote lan ip address status ipsec connection status 5.5.6 pptp pptp satus pptp connection status pptp ip address pptp connection ip address p...

  • Page 21

    Ultra sam4w user guide v1.3 18 ver1.3 5.6 internet setting > mobile network configuration 5.6.1 network setting allow users to setup their own pre-defined settings to access the wwan. Apn should be entered with reference to operator’s requirement. Profile name user can setup their own profiles which...

  • Page 22

    Ultra sam4w user guide v1.3 19 ver1.3 5.6.2 pppoe pppoe pppoe connection control (enable / disable) apn name pppoe connection apn name if pc connection, username & password set to be same as apn name defined service name service name (optional).

  • Page 23

    Ultra sam4w user guide v1.3 20 ver1.3 5.6.3 mode/operator change band selection of the mobile network, user could choose 2g/3g/4g/auto operator settings customer could select operator by manual or automatic to enable this feature, user should disable the network.

  • Page 24

    Ultra sam4w user guide v1.3 21 ver1.3 5.6.4 sim management the ultrasam4w modem is able to manage the sim pin code when required. Ultrasam4w will automatically enter the pin code for the corresponding sim card if the “remember pin” field is enabled. Sim status sim card condition pin protection statu...

  • Page 25

    Ultra sam4w user guide v1.3 22 ver1.3 5.7 internet setting > lan configuration this page allows users to configure the parameters of lan, such as local ip address of your ultrasam4w modem subnet mask and dns servers. 5.7.1 local ip setting ethernet ip mode modes of ip configure. Static ip or dhcp cl...

  • Page 26

    Ultra sam4w user guide v1.3 23 ver1.3 5.7.2 dhcp the dhcp protocol (dynamic host configuration protocol) is a communication protocol that makes automatic assignment of ip addresses in an organization’s network. This page allows users to configure the dhcp range and lease time. By default, the first ...

  • Page 27

    Ultra sam4w user guide v1.3 24 ver1.3 5.7.3 ddns ddns (dynamic domain name server) enables your pc to associate its current ip address, received from public network, with a domain name automatically. Thus, a remote user can obtain the current ip address of the home computer through a dns query and c...

  • Page 28

    Ultra sam4w user guide v1.3 25 ver1.3 5.7.4 nsupdate ultrasam4w modem provide utility (nsupdate) used by network administrators to request the name server of a dns zone to update its database. Nsupdate status status of nsupdate (enable / disable) server address primary name server address to update ...

  • Page 29

    Ultra sam4w user guide v1.3 26 ver1.3 5.8 advanced setting > routing configuration 5.8.1 static customer could define some routes out of the other route method (nat / port forwarding). Route name customer defined route name destination ip address the ip address want to forward to ip subnet mask subn...

  • Page 30

    Ultra sam4w user guide v1.3 27 ver1.3 5.8.2 nat nat (network address translation) protocol translates a public ip address in the wan to several private ip addresses within the lan. This page allows users to enable or disable nat. Protocol tcp / udp / all protocol selection source ip address defined ...

  • Page 31

    Ultra sam4w user guide v1.3 28 ver1.3 5.8.3 rip rip (routing information protocol) which employs the hop count as a routing metric. Rip prevents routing loops by implementing a limit on the number of hops allowed in a path from the source to a destination. Rip status status of rip (enable / disable)...

  • Page 32

    Ultra sam4w user guide v1.3 29 ver1.3 5.8.4 vrrp the virtual router redundancy protocol (vrrp) is a computer networking protocol that provides for automatic assignment of available internet protocol (ip) routers to participating hosts. This increases the availability and reliability of routing paths...

  • Page 33

    Ultra sam4w user guide v1.3 30 ver1.3 5.8.5 dmz the ultrasam4w modem can help you add an additional layer of security to your lan by setting up a dmz (demilitarized zone) through a pc that contains and exposes your organization’s services to the unsecured wan for external client visit. An external h...

  • Page 34

    Ultra sam4w user guide v1.3 31 ver1.3 5.9 advanced setting > vpn configuration 5.9.1 pptp pptp (point-to-point tunneling protocol) enables user to set up a virtual point-to-point tunnel over the internet between ultrasam4w and pptp server. All the data are encrypted during the transmission so that t...

  • Page 35

    Ultra sam4w user guide v1.3 32 ver1.3 1. Access ultrasam4w main page, enter apn/pin and achieved public ip condition. 2. Internet setting -> vpn -> pptp 3. Click add button to create a new profile 4. Fill in the parameter profile name customer defined name vpn server address pptp server ip address u...

  • Page 36

    Ultra sam4w user guide v1.3 33 ver1.3 5.9.2 ipsec the ultrasam4w modem can help you set up a vpn (virtual private network) over a public telecommunication infrastructure such as the internet, providing remote offices or individual users secure access to your organization’s network. It aims to avoid ...

  • Page 37

    Ultra sam4w user guide v1.3 34 ver1.3 local address/net mask - local ip network netmask of the vpn connection negotiation encap protocol - encapsulation protocol used in the vpn connection ike mode - ike mode used in the vpn connection pfs - pfs on/off selection ike encryption - ike encryption type ...

  • Page 38

    Ultra sam4w user guide v1.3 35 ver1.3 template: 1. Access ultrasam4w main page, enter apn/pin and achieved public ip condition. 2. Internet setting -> vpn -> ipsec 3. Click add button to create a new profile 4. Fill in parameter remote ipsec gateway remote gateway public ip address remote address/ne...

  • Page 39

    Ultra sam4w user guide v1.3 36 ver1.3 5.9.3 openvpn openvpn is an open source software application that implements virtual private network (vpn) techniques for creating secure point-to-point or site-to-site connections in routed or bridged configurations and remote access facilities. It uses a custo...

  • Page 40

    Ultra sam4w user guide v1.3 37 ver1.3 1. Access ultrasam4w main page, enter apn/pin and achieved public ip condition. 2. Internet setting -> vpn -> openvpn 3. Click add button to create a new profile 4. Vpn edit profile type openvpn enable vpn enable profile name any profile name is fine openvpn typ...

  • Page 41

    Ultra sam4w user guide v1.3 38 ver1.3 5.10 applications > ntp/dts configuration 5.10.1 network time ntp synchronization status status of ntp synchronization (enable / disable) enable dst enable dst function time zone time zone selection ntp server address customer defined ntp server ip address this ...

  • Page 42

    Ultra sam4w user guide v1.3 39 ver1.3 5.11 applications > pad configuration 5.11.1 pad host name user defined host name port communication port, beware some port no. Used in the system. Baud rate uart communication baud rate inter-character timeout timeout if longer then defined value local encoding...

  • Page 43

    Ultra sam4w user guide v1.3 40 ver1.3 5.12 applications > snmp configuration 5.12.1 snmp snmp (simple network management protocol) enables one or more pcs in the lan to monitor and manage a group of hosts and devices in the computer network. Snmp status status of snmp (enable / disable) read-only co...

  • Page 44

    Ultra sam4w user guide v1.3 41 ver1.3 5.13 applications > sms configuration 5.13.1 new message destination number phone destination number, default to be 5 entry. Customers could add or reduce the destination number by themselves. Message body maximum number of characters can vary depending on codin...

  • Page 45

    Ultra sam4w user guide v1.3 42 ver1.3 message message body content 5.13.3 outbox to destination of the message sent to time time of sms message sent out message message body content 5.13.4 diagnostics sms diagnostic providing channel to execute command through an authorized mobile device (white list...

  • Page 46

    Ultra sam4w user guide v1.3 43 ver1.3 5.13.5 setup general sms configuration status of sms (enable / disable) message per page setting sms encoding scheme smsc address sms configuration for redirection setting for redirecting sms message administrator could set to redirect sms to another mobile devi...

  • Page 47

    Ultra sam4w user guide v1.3 44 ver1.3 5.14 applications > gps configuration applies to ultrasam4w modem equipped with gps feature which assist users to have gps tracking function. By using the web browser interface, administrator could get the modem installation location. Please ensure that gps ante...

  • Page 48

    Ultra sam4w user guide v1.3 45 ver1.3 5.15 system > periodic management 5.15.1 periodic management configuration 5.15.2 periodic ping setting ultrasam4w providing periodic ping function which transmit controlled ping packets to destination address or redundant address. If ultrasam4w not receives res...

  • Page 49

    Ultra sam4w user guide v1.3 46 ver1.3 5.16 system > firewall configuration 5.16.1 firewall setup ultrasam4w providing automatically reboot function after a defined time period (minutes). Administrator could configure this feature to adapt to their network. Also, administrator could change the root p...

  • Page 50

    Ultra sam4w user guide v1.3 47 ver1.3 5.17 system > file upload/save configuration 5.17.1 setting administrator need to re-enter the root account password to get the right of save, restore ultrasam4w setting file or even restore ultrasam4w device to factory default setting. Enter password of root ro...

  • Page 51

    Ultra sam4w user guide v1.3 48 ver1.3 5.17.2 firmware upgrade firmware upgrade page allows administrator to upgrade the ultrasam4w with a new firmware which stored in local disk. Only root account has the authority to perform the upgrade process. After upgrade process, the ultrasam4w will restart au...

  • Page 52

    Ultra sam4w user guide v1.3 49 ver1.3 5.18 system > system log configuration 5.18.1 log the log page shows the most recent log record of the system. It shows some important data during the set-up of the 3g connection. It is only useful for customer support. 5.19 system > reboot configuration to perf...

  • Page 53

    Ultra sam4w user guide v1.3 50 ver1.3 5.20 remote sms administration 5.20.1 sms the remote sms administration feature enables the user to control and manage the ultrasam4w thru the use of sms commands. This feature is available on specific firmware releases (from v0.0.9 and onwards). Please check wi...

  • Page 54

    Ultra sam4w user guide v1.3 51 ver1.3 gethistory expected response: tx/rx traffic as of today: tx bytes: xxxxx rx bytes: xxxxx note: if the device is not connected to the 3g/4g network, the statistics cannot be downloaded. The tx/rx statistics is computed for every start of pdp session and is zeroed...

  • Page 55

    Ultra sam4w user guide v1.3 52 ver1.3 reboot expected response: reboot command received, please do cellstatus after 90 seconds (2 times) action: device will reboot. Setapn=,,, expected response: apn will be changed, device will reboot. Pls do cellstatus after 90 sec note: is the operator access poin...

  • Page 56: 6  Troubleshooting

    Ultra sam4w user guide v1.3 53 ver1.3 6 troubleshooting the modem is switched on but it cannot connect to the network (internet led is off). Please check:  that the antenna is properly connected and the value of the signal strength, please refer to status summary. If the signal is too weak, the mod...

  • Page 57

    Ultra sam4w user guide v1.3 54 ver1.3 7 appendix: abbreviations and acronyms apn access point name dhcp dynamic host configuration protocol dns domain name service http hypertext transfer protocol imei international mobile equipment identity lan local area network nat network address translation ppp...

  • Page 58: Notes

    Ultra sam4w user guide v1.3 55 ver1.3 notes.

  • Page 59: Contact Information

    Ultra sam4w user guide v1.3 56 ver1.3 contact information australia (headquarters) 33 glenvale crescent mulgrave 3170 victoria, australia ph: +61 (0)3 9239 2000 fx: +61 (0)3 9561 2614 email: intercel@intercel.Com.Au internet: www.Intercel.Com.Au new zealand for new zealand customers toll free no: 08...