Jabra PRO 920 Troubleshooting - Other Person)
Changing the Microphone Volume (if too loud
your voice will echo either for yourself or the
other person)
Look at the back of your headset and you will see two buttons
next to the channel dial. They have plus (+) and minus (-) signs.
Press the relevant button to turn your microphone volume up or
down. If you hear an echo on the line or your colleagues do, you
may have your mic volume too loud. Try turning it down a little,
till there is minimal or no echo.
Pairing Your PRO 920 Headset
As long as your headset is set up correctly, the headset will pair with the base automatically
when you place the headset in the charging cradle on the base - e.g. gently place the
headset on the terminal to charge.
Extra Info on Trouble shooting the 920
Can’t hear a dial tone – check cords are plugged in properly, is the power adapter
unplugged? Check if the online indicator is lit – if not press the multifunction button on your
headset. Check that the battery is charged (if it is charged the green led battery indicator on
the front of the headset base/stand will be solid green)
People can’t hear me properly – is mute on? The microphone boom arm may need to be in
line with your mouth or closer. You could readjust your microphone volume. Or maybe you
are out of range of the base unit (up to 120m)
A crackle or buzzing sound – try moving your headset base about 30cm away from your
telephone (radio transmission may be too close) This includes things like radios, stereos,
ipods or any other electrical transmitting items. They should not be in the room if you are
using a telephone headset and get interference.