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Karel MS38s Programming Manual

Other manuals for MS38s: Installation & Maintenance Manual
Manual is about: Telephone System

Summary of MS38s

  • Page 1

    Karel ms38s t e l e p h o n e s y s t e m programming guide edition 3.1.

  • Page 2: Contents

    I contents section code page introduction 1 general definitions 3 abbreviations 4 system programming i. Programming mode 5 i.1. Programming mode entry (877777) 5 i.2. Programming mode exit (877778) 5 i.3. Programming mode entry lock (837) 5 i.4. Entering programming codes 6 ii. Extension programs 7 ...

  • Page 3

    Ii section code page iii. Line programs 19 iii.1. Line status and signaling (89) 19 iii.2. Line parameters (800) 20 iii.3. Follow me busy line (8050) 22 iii.4. Disa / auto attendant line (8070) 23 iv. System programs 25 iv.1. Country setting (8009) 25 iv.2. Std / isd codes (800019) 26 iv.3. Automati...

  • Page 4

    Iii section code page call record listing facilities programming i. Call charging programs 51 i.1. Pulse price (8778) 52 i.2. Polarity reversal (80222) 53 i.3. Crl time filter (8777) 53 i.4. Tariff table (8023) 54 i.5. Time table (8024) 55 ii. Listing programs 57 ii.1. Listing level / media (877) 57...

  • Page 5: Introduction

    Introduction this programming guide provides an overall reference on the programs of karel ms38s telephone system and its accessories. The explanations in the guide are intended for the technicians dealing with the programming of the system. Most of the programming can be made from the telephone of ...

  • Page 7: General Definitions

    Karel ms38s programming guide edition 3.1 3 general definitions in this guide the explanations of the programs are given in a fixed format; the header line: name and the default base code of the program are given. For the programs that have to be entered from the telephone of the operator the phrase...

  • Page 8: Abbreviations

    Karel ms38s programming guide edition 3.1 4 abbreviations the following table gives the meanings of the abbreviations used throughout this guide. Bdp : busy display panel c.O. : central office crl : call record listing disa : direct inward subscriber access dp : dial pulse dtmf : dual tone multi-fre...

  • Page 9: I. Programming Mode

    Karel ms38s programming guide edition 3.1 5 i. Programming mode i.1. Programming mode entry (877777) puts the system in the programming mode and thus allows entering the program codes. 877777 • n otes 1. Just after entering the programming mode, the “pr” leds on the bdps of karel consoles turn on. 2...

  • Page 10

    Karel ms38s programming guide edition 3.1 6 i.4. Entering programming codes as explained in the following pages, each program code consists of a set of numbers. For most of the programs, it is necessary to enter the complete code. In such cases, the internal dial tone is received to confirm the corr...

  • Page 11: II. Extension Programs

    Karel ms38s programming guide edition 3.1 7 ii. Extension programs ii.1. System supervisor (803) allows changing the system supervisor who puts the system in programming mode, enters most of the program codes and exits the programming mode. 803 e • p arameters e : extension number. • b y d efault 80...

  • Page 12: (8007/8008)

    Karel ms38s programming guide edition 3.1 8 ii.3. Call prefix restriction (8007/8008) allows defining prefixes to restrict the external calls starting with these prefixes. • a ctivate • c ancel 8007 p q 8008 • p arameters p = 0 : none of the extensions can dial numbers starting with prefix q in day ...

  • Page 13: Override Permission

    Karel ms38s programming guide edition 3.1 9 ii.4. Call prefix restriction override permission (887 e 8) 887 e [9] 8 p • p arameters e : extension number. [9] optional parameter if entered, parameter p is valid for all extensions starting from e up to the last extension. P = 0 : e cannot override cal...

  • Page 14: (802)

    Karel ms38s programming guide edition 3.1 10 ii.6. Access group line matching (802) allows allocating lines to the access groups defined by access group program. 802 t p (p p p ,,,,,) • p arameters t : line number. P = 00,…,06 : access group numbers (defined by access group program) to which t is to...

  • Page 15: II.7.   Pbx Group

    Karel ms38s programming guide edition 3.1 11 ii.7. Pbx group (805) the program can be entered both in day and night modes so as to set different day and night mode pbx groups to serve the following purposes: 1. The extensions in the same pbx group can answer the calls ringing at each other’s telepho...

  • Page 16: (8026)

    Karel ms38s programming guide edition 3.1 12 ii.8. Pbx group parameters (8026) 8026 p q r s • p arameters p = 0 : follow me (no answer) in pbx groups is disabled. = 1 : follow me (no answer) in pbx groups is enabled. Q = 0 : follow me (busy) in pbx groups is disabled for external calls. = 1 : follow...

  • Page 17: (806)

    Karel ms38s programming guide edition 3.1 13 • n otes 1. The parameter p affects only the extensions with dtmf telephone sets. 2. The system releases the dtmf channels dedicated to the extensions with p = 0, 20 seconds after these extensions dial the last dtmf digit. These extensions cannot activate...

  • Page 18: Permission

    Karel ms38s programming guide edition 3.1 14 ii.11. Auto-dial / intrusion in conference permission (8073) 8073 e [9] p q • p arameters e : extension number. [9] optional parameter if entered, parameters p and q are valid for all extensions starting from e up to the last extension. P = 0 : e cannot a...

  • Page 19: (801 E 9)

    Karel ms38s programming guide edition 3.1 15 ii.13. Outgoing call time-out (801 e 9) allows controlling the duration of the outgoing external calls of the extensions. • a ctivate • c ancel 801 e 9 p 801 e 9 • p arameters e : extension number. P = 02,…,20 : the duration in minutes that e is allowed t...

  • Page 20: (8085/8086)

    Karel ms38s programming guide edition 3.1 16 ii.15. Parallel operators (8085/8086) allows defining extensions to ring in parallel with the operator for the incoming external calls. • a ctivate • c ancel 8085 e 8086 • p arameters e : extension number. • b y d efault no parallel operators aredefined. ...

  • Page 21: II.16.  Hot Line

    Karel ms38s programming guide edition 3.1 17 ii.16. Hot line (804) allows defining a hot line for an extension so that the extension can do one of the following just upon lifting handset: 1. Call another extension. 2. Access any idle line. 3. Access a specific line. 4. Call the number stored in the ...

  • Page 22: Inaccessible Extension

    Karel ms38s programming guide edition 3.1 18 ii.17. Disa / auto attendant inaccessible extension (801 e 8) 801 e 8 p • p arameters e : extension number. P = 0 : the extension can be accessed directly by the parties calling through disa / auto attendant lines. = 1 : the extension cannot be accessed d...

  • Page 23: III. Line Programs

    Karel ms38s programming guide edition 3.1 19 iii. Line programs iii.1. Line status and signaling (89) 89 t [9] p q • p arameters t : line number. [9] optional parameter if entered, parameters p and q are valid for all lines starting from t up to the last line. P = 0 : the line is out of service. = 1...

  • Page 24: III.2.   Line Parameters

    Karel ms38s programming guide edition 3.1 20 iii.2. Line parameters (800) allows defining various parameters for a line. 800 t e 1 p q r s (to be entered in day mode) 800 t e 2 (to be entered in night mode) • p arameters t : line number. E 1 : day mode ringing extension number. E 2 : night mode ring...

  • Page 25

    Karel ms38s programming guide edition 3.1 21 a) r = 0 sets the ringing extensions for day and night modes. E 1 is the ringing extension for the incoming calls through t, in day mode. Night mode part of the program need not to be entered. Then the operator is the ringing extension for the incoming ca...

  • Page 26: (8050)

    Karel ms38s programming guide edition 3.1 22 if it is not a fax call, it is diverted to the operator and t is released if the operator does not answer the call for 5 ringing periods. 4. Parameter s: a) unless an evm-de card is installed on the system, it is not allowed to enter parameter s. B) when ...

  • Page 27: (8070)

    Karel ms38s programming guide edition 3.1 23 iii.4. Disa / auto attendant line (8070) allows marking a line as disa or auto attendant, so as to allow a remote user to access the extensions directly without the help of the operator. 1. The remote users calling through disa lines receive a special dis...

  • Page 28

    Karel ms38s programming guide edition 3.1 24 5. Disa lines and fax router: if fax router mode 1 or mode 2 is activated on a line which is marked as disa as well, the fax router works only if evm38 is installed on the system and disa greeting message is recorded. Otherwise fax router does not work. 6...

  • Page 29: IV. System Programs

    Karel ms38s programming guide edition 3.1 25 iv. System programs iv.1. Country setting (8009) allows setting the country code of the system software so that some parameters special for the country are loaded. 8009 p • p arameters p = 0 : the standard program parameters are active. = 1 : the program ...

  • Page 30: IV.2.   Std / Isd Codes

    Karel ms38s programming guide edition 3.1 26 iv.2. Std / isd codes (800019) allows selecting the std and isd codes of your own country. 800019 p • p arameters p = 0 : std code = 0 / isd code = 00 = 9 : std code = 9 / isd code = 99 • b y d efault defined by the parameter of the country setting progra...

  • Page 31: (8098)

    Karel ms38s programming guide edition 3.1 27 iv.5. Daily automatic services (8098) allows activating and deactivating night mode and/or parallel operators and/or auto attendant on the system automatically, on a daily basis. • a ctivate • c ancel 8098 p q r 8098 p 9 • p arameters p = 1 : night mode. ...

  • Page 32: (8094)

    Karel ms38s programming guide edition 3.1 28 • n otes 1. The parameter values that control the buzzer and the relay are exclusively independent from each other, i.E. The buzzer and the relay can be controlled independently from each other. 2. P = 0: the buzzer rings in parallel with the ringing exte...

  • Page 33: (8099)

    Karel ms38s programming guide edition 3.1 29 • n otes the recall time for the multiple parked calls of karel feature phones, which is 3 minutes, is not affected by this program. Iv.9. Line flash time (8099) allows changing the disconnection duration of the c.O. Line when line flash is activated. 809...

  • Page 34: (8027)

    Karel ms38s programming guide edition 3.1 30 iv.11. Equal load on lines (8027) allows assigning equal load on lines when making external calls by automatic line access is utilized. Especially useful to have equal call charges on all lines. 8027 p • p arameters p = 0 : the highest numbered line is re...

  • Page 35: IV.14.   Dtmf Dialing

    Karel ms38s programming guide edition 3.1 31 • n otes important it is not recommended to set the minimum duration to 80 milliseconds unless it is absolutely necessary, for the sake of eliminating the possibility of voice activated hook-flash, that happens if the system captures the dtmf tone of “#” ...

  • Page 36: (8006)

    Karel ms38s programming guide edition 3.1 32 iv.15. Least cost routing (8006) allows setting the system to check the numbers dialed by extensions to find the most economical route for establishing the calls. When an extension activates automatic line access by dialing “9”, instead of the c.O. Dial t...

  • Page 37

    Karel ms38s programming guide edition 3.1 33 2. Parameter p: a) if the prefix is less than 6 digits, then skip the rest of the digits by dialing “#” in place of each digit. B) whenever the extension gives a break of 3 seconds while dialing the digits: - the system compares the whole dialed number wi...

  • Page 38

    Karel ms38s programming guide edition 3.1 34 e.G.: if “09” is to be dialed in front of “44” through line 02 between 02:00 and 08:00, then dial the code as “ 8006 l 44#### 09## 02 0208…”. If “0212” is to be dialed in front of “5” through any line at any time, then dial the code as “ 8006 l 5##### 021...

  • Page 39

    Karel ms38s programming guide edition 3.1 35 • n otes 1. Provided that cm38-w (version 1.06 or better) is used as the crl output device, the determination of the call types (local, long distance and international) and charging of the calls are made with respect to the digits dialed directly from the...

  • Page 40

    Karel ms38s programming guide edition 3.1 36 8006 08 44#### 112# (numbers starting with 44 are sent to c.O. As 112 44…) 8006 09 53### 44## (numbers starting with 53 are sent to c.O. As 44 53…) extensions will be able to dial 13, but not 15 and 11. Extensions will be able to dial 12, but not 16 and 0...

  • Page 41

    Karel ms38s programming guide edition 3.1 37 the system makes comparison between the digits that the extensions dial and the lcr locations in the following manner: dialing starts prefix match found system dials numbers from any line without adding any prefix prefix is compared no time information is...

  • Page 42: (827 Or 747)

    Karel ms38s programming guide edition 3.1 38 iv.16. Line check service (operator only) (827 or 747) activates the dial tone detector on the system to detect the c.O. Dial tone on lines and thus to determine the status as well as the signaling mode of the lines. 827 or 747 • n otes 1. Once activated,...

  • Page 43: (745)

    Karel ms38s programming guide edition 3.1 39 iv.17. Table initialization (745) provides different initialization options for several tables of the system. 745 p • p arameters p = 0 : parameters of flash disable, intrusion authority, auto-dial / intrusion in conference permission, external call pick ...

  • Page 44: Activation

    Karel ms38s programming guide edition 3.1 41 i. Auto attendant programs i.1. Automatic auto attendant activation (885) allows activating and deactivating the auto attendant services automatically, everyday at predetermined times. • a ctivate • c ancel 885 hhmm s hhmm e 885 • p arameters hhmm s : sta...

  • Page 45: (86447)

    Karel ms38s programming guide edition 3.1 42 i.3. Auto attendant record gain (operator only) (86447) allows adjusting the voice record level of auto attendant messages. 86447 p • p arameters p = 1,2,…,8 : the voice record level, where 1 is the lowest voice level and 8 is the highest voice level. • b...

  • Page 46

    Karel ms38s programming guide edition 3.1 43 00. Auto attendant greeting message : this message is the first message that is read to all the parties calling the system through auto attendant lines. 01. Missing digit message: this message is read to the parties who fail to dial all the digits of an e...

  • Page 47

    Karel ms38s programming guide edition 3.1 44 08. Night mode greeting message: if entered, this message will be read to all of the external parties calling the system in night mode. Upon receiving this message, if the party calling the system through the auto attendant line fails to dial an extension...

  • Page 48: I.5.    Clearing All The

    Karel ms38s programming guide edition 3.1 45 5. You should hang up to complete entering a message. Since the dtmf tone of the “ ” key is also recorded as a part of the auto attendant message, it is highly recommended not to use “ ” key to hang up. 6. The auto attendant capacity should be considered ...

  • Page 49: (8644)

    Karel ms38s programming guide edition 3.1 46 i.6. Single message clear (operator only) (8644) allows clearing a specific auto attendant message in case there is something wrong with the message. 8644 p • p arameters p = 00…23 : auto attendant message number. • n otes 1. Important the operator should...

  • Page 50: II.  Voice Mail Programs

    Karel ms38s programming guide edition 3.1 47 ii. Voice mail programs ii.1. Voice mail capacity (operator only) (86449) allows adjusting the voice mail message capacity. 86449 p • p arameters p = 0 : standard voice mail capacity of 15 minutes per evm-de card. = 1 : voice mail capacity of 20 minutes p...

  • Page 51

    Karel ms38s programming guide edition 3.1 48 call received auto attendant greeting message fax call fax extension caller dials a number operator operator is busy operator rings wait message valid number extension number inaccessible extension extension is busy caller waits in the queue caller leaves...

  • Page 52

    Karel ms38s programming guide edition 3.1 49 call received night mode greeting message fax call fax extension yes auto attendant is active s = 0 s = 0 operator rings 879 is active caller leaves a message external line is released operator rings no no no yes no no yes yes yes caller dials number the ...

  • Page 53

    Karel ms38s programming guide edition 3.1 50 below, there is list of examples to those auto attendant messages. Auto attendant greeting message (00) “welcome to our company. Please dial the extension number, 411 for the sales department, 412 for the technical department, 413 for the financial depart...

  • Page 54: I. Call Charging Programs

    Karel ms38s programming guide edition 3.1 51 i. Call charging programs ms38s systems offer different call charging methods, which are listed below: m ethod 1 this method can be used when there are metering pulses on the lines. Programs pulse price program should be entered for the lines. Charge calc...

  • Page 55: I.1.     Pulse Price

    Karel ms38s programming guide edition 3.1 52 note 1. Unit pulse price is defined by pulse price program. 2. Call duration is calculated by crl time filter program. 3. Unit duration is defined by tariff table and time table programs. 4. The result of gxudwlrq 8qlw gxudwlrq &doo is rounded up to the n...

  • Page 56: (80222)

    Karel ms38s programming guide edition 3.1 53 i.2. Polarity reversal (80222) allows activating the polarity reversal detection for lines where the c.O. Provides polarity reversal facility, thus determining the exact starting time of the outgoing calls. 80222 t p • p arameters t : line number. P = 0 :...

  • Page 57: I.4.     Tariff Table

    Karel ms38s programming guide edition 3.1 54 • n otes the system uses the crl time filter to detect the starting time of the outgoing external calls in the following way: after an extension dials an external number, the system tries to detect the starting time of the call by checking the c.O. Tones,...

  • Page 58: I.5.     Time Table

    Karel ms38s programming guide edition 3.1 55 i.5. Time table (8024) allows determining the starting and ending times of the economical tariff to be used by tariff table program. • a ctivate • c ancel 8024 hhmm s hhmm e 8024 • p arameters hhmm s : starting time of the economical tariff in the format ...

  • Page 60: II. Listing Programs

    Karel ms38s programming guide edition 3.1 57 ii. Listing programs ii.1. Listing level / media (877) allows setting the types of the calls to be recorded and selecting the device to which the reports will be output. 877 p q • p arameters p = 0 : no calls are recorded. = 1 : only the international out...

  • Page 61: Ringing Extension

    Karel ms38s programming guide edition 3.1 59 i. Ringing extension (805) 805 10 e allows defining the extension that rings when the dy01 user presses the ring button. The program can be entered both in day and night modes so as to set different day and night mode ringing extensions for dy01. • p aram...

  • Page 62: I. General

    Karel ms38s programming guide edition 3.1 61 i. General remote programming facility is one of the best and efficient ways for software maintenance, especially for the systems that are under operation at customer site. Instead of losing so much time and effort on the way to the customer, the technici...

  • Page 63

    Karel ms38s programming guide edition 3.1 62 important notes for the technician that uses remote programming facility a) if the technician is an extension of another system: i. The technician must be using a dtmf telephone set. Ii. The system that the technician is using must be sending the dtmf ton...

  • Page 64: II. Remote Programming

    Karel ms38s programming guide edition 3.1 63 ii. Remote programming ii.1. Remote programming entry (# 3828 or # 3748) #3828 or #3748 when the operator is talking to the technician, the operator must use one of these codes to enable the system for remote programming. After entering the remote program...

  • Page 66: III.1.  Programming Codes

    Karel ms38s programming guide edition 3.1 65 iii. Remote programming features iii.1. Programming codes the technician can enter all the program codes (after dialing 877777 to enter programming mode) that are explained throughout this guide, except for remote programming entry, remote programming exi...

  • Page 67: 2. Operator Features:

    Karel ms38s programming guide edition 3.1 66 2. Operator features: the technician can use the facilities below as if he is the operator: a) music on hold. B) time setting. C) date setting. D) night mode enable (with 879). E) night mode cancel. F) common pool entry (without entering pauses by "#"). G...

  • Page 68: I. General

    Karel ms38s programming guide edition 3.1 67 i. General ms38s system offers the users many facilities. While using these facilities the erroneous operations may take place and this may cause problems for the users. Therefore, the software structure of the system must be known in detail so that the r...

  • Page 70: II. Software Troubleshooting

    Karel ms38s programming guide edition 3.1 69 ii. Software troubleshooting ii.1. User facilities 1. Calling an extension: a) if another extension is ringing instead of the called extension, the called extension might have activated follow me or remote follow me. B) if the called extension is ringing ...

  • Page 71

    Karel ms38s programming guide edition 3.1 70 c) if the extension receives error tone upon trying to activate auto-dial (common pool) or auto-dial (private pool) facilities, there may be no numbers stored in that pool or that pool may contain a number, which is beyond the extension’s external call au...

  • Page 72

    Karel ms38s programming guide edition 3.1 71 11. Three party conference & line-line connection: a) if the extension cannot activate these facilities, then he might have parked the first line by multiple call park facility. B) after the connection is established: • the party who wants to continue the...

  • Page 73

    Karel ms38s programming guide edition 3.1 72 18. Programmable facility keys: only the extensions who have the authority to make hook-flash, can use the facility keys. 19. Background music: the extension receives error tone if the music on hold is not activated by the operator. 20. Parallel extension...

  • Page 74: II.3.   Evm38 Facilities

    Karel ms38s programming guide edition 3.1 73 5. External call diversion: a) if “>>”led blinks on the display panels of karel consoles, external call diversion might have been activated. B) if external call diversions are not functioning, the system may be in day mode. Put the system in night mode to...

  • Page 75: II.4.   Crl Facilities

    Karel ms38s programming guide edition 3.1 74 ii.4. Crl facilities if no output can be received from the output device, the crl report media might not have been chosen correctly by crl report level / media (877 coded) program..

  • Page 76: Country Settings

    Karel ms38s programming guide edition 3.1 75 country settings standard conditions country special conditions calling the operator is activated by “0”. Republic of south africa : by “9”. Portugal : by “9”. Serial call transfer is activated by “#0”. Republic of south africa : by “#9”. Portugal : by “#...

  • Page 77

    Karel ms38s programming guide edition 3.1 76 by default, the operator has local call authority and the other extensions have internal call authority. Spain : all of the extensions have international call authority. By default, all lines are out of service. Spain : all lines are in service with dp si...

  • Page 78

    Karel ms38s programming guide edition 3.1 77 poland, pakistan & india, : the system can detect metering pulses of 16 khz. Greece : the system can detect metering pulses of 16 khz. The system can detect metering pulses of 12 khz. Republic of south africa : the system can detect metering pulses of 16 ...