Kawai Piano Warranty Information Booklet

LIMITED 5-YEAR WARRANTY

on

KAWAI CN, CA, CS AND CP MODEL DIGITAL PIANOS

Thank you for purchasing a KAWAI digital piano.  KAWAI instruments are designed and manufactured to provide a high level of defect-free performance.  

KAWAI AMERICA CORPORATION (“KAWAI”) is proud of the workmanship that goes into its instruments.  KAWAI sells its instruments through a network of 

authorized dealers and is pleased to offer you, the Original Owner, the following Limited Warranty which applies only to instruments that have been (1) directly 

purchased from KAWAI’s authorized dealers in the United States and Canada (the “Warranted Area") and (2) used exclusively in the Warranted Area.  KAWAI will 

not warrant any instrument purchased outside of the United States or Canada.  KAWAI suggests that you read this Limited Warranty document thoroughly and 

contact your authorized KAWAI dealer or KAWAI Technical Services if you have any questions. 

THIS WARRANTY COVERS DIGITAL PIANO MODELS CN, CA, CS AND CP AGAINST DEFECTS IN MATERIALS OR WORKMANSHIP FOR FIVE (5) YEARS FROM 

THE DATE OF PURCHASE.

COVERAGE 

KAWAI will, at its option, repair or replace the instrument covered by this 

warranty if it becomes defective, malfunctions or otherwise fails to conform 

with this warranty under normal use and service during the term of this 

warranty, without charge for labor or materials.  Repairs may be performed 

using new or refurbished parts that meet or exceed KAWAI specifications 

for new parts.  If KAWAI elects to replace the instrument, the replacement 

may be a reconditioned unit or another model reasonably equivalent to the 

original instrument. KAWAI will attempt to perform service at the location 

of the instrument. However, if this is not reasonably feasible, then You will 

be responsible for any installation or removal charges and for any initial 

shipping charges if the instrument(s) must be shipped for warranty service.  

However, KAWAI will pay the return shipping charges to your location 

within the USA or Canada if the repairs are covered by the warranty.  

This warranty does not cover (a) damage, deterioration or malfunction 

resulting from accident, negligence, misuse, abuse, improper installation or 

operation or failure to follow instructions according to the Owner’s Manual 

for this instrument; any shipping damage to the instrument (claims must 

be presented to the carrier); repair or attempted repair by anyone other 

than KAWAI or an authorized KAWAI Service Provider; (b) any unit which 

has been altered or on which the serial number has been defaced, modified 

or removed; (c) normal wear and tear or any periodic maintenance; (d) 

deterioration due to perspiration, corrosive atmosphere or other external 

causes such as extremes in temperature or humidity; (e) action noise caused 

by normal wear and tear; (f) damages attributable to power line surge or 

related electrical abnormalities, lightning damage or acts of God; or 

(g) RFI/EMI (Interference/noise) caused by improper grounding or the 

improper use of either certified or uncertified equipment, if applicable.  Any 

evidence of alteration, erasing or forgery of proof-of-purchase documents 

will cause this warranty to be void.  This warranty covers only the original 

owner and is not transferable.

TO OBTAIN WARRANTY SERVICE 

Warranty service will only be provided for defective instruments within the 

Warranted Area.  Contact your authorized KAWAI dealer who will advise you 

of the procedures to be followed.  If your authorized dealer cannot provide 

assistance, then contact KAWAI at the address or telephone number shown 

below. KAWAI may request that you send the defective instrument to a local 

authorized KAWAI Service Provider or authorize return of the defective 

instrument to KAWAI for repair.  If you are uncertain as to whether a dealer 

has been authorized by KAWAI, please contact KAWAI’s Technical Services 

Division at the number shown below.  

Instruments shipped for service must (a) be packed securely; (b) be 

accompanied by a detailed explanation of the problem(s) requiring service; 

(c) be accompanied by an unaltered copy of the original bill of sale, or other 

dated proof-of-purchase document describing the instrument, as evidence 

of warranty coverage; (d) exhibit a Return Authorization number issued by 

KAWAI on the outside of the shipping carton or packaging.  KAWAI will not 

be responsible for damage sustained by an instrument that is improperly 

packed or shipped.  Should any instrument submitted for warranty service 

be found ineligible therefore, an estimate of repair cost will be furnished 

and the repair will be performed only if requested by you and upon receipt 

of payment or acceptable arrangement for payment.

A N Y I M PL I ED WA R R A N T I ES, I NCLU DI NG WA R R A N T I ES OF 

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL 

BE LIMITED IN DURATION TO THE APPLICABLE PERIOD OF TIME AS 

REQUIRED BY STATE LAW. KAWAI SHALL NOT BE RESPONSIBLE FOR 

INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR DAMAGES BASED 

UPON INCONVENIENCE, LOSS OF USE, DAMAGE TO ANY OTHER 

EQUIPMENT OR OTHER ITEMS AT THE SITE OF USE, OR INTERRUPTION 

OF PERFORMANCES OR ANY CONSEQUENCES THEREOF. KAWAI’S 

LIABILITY FOR ANY DEFECTIVE INSTRUMENT IS LIMITED TO REPAIR 

OR REPLACEMENT OF THE INSTRUMENT, AT KAWAI’S OPTION.  SOME 

STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED 

WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL 

OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR 

EXCLUSION MAY NOT APPLY TO YOU. 

This Warranty gives you specific legal rights, and you may also have other 

rights which vary from state to state.  This is the only express warranty 

applicable to the Instrument specified herein; KAWAI neither assumes nor 

authorizes anyone to assume for it any other express warranty.  If you have 

any questions about service received or if you need assistance in locating an 

authorized KAWAI Service Provider, please contact:

KAWAI AMERICA CORPORATION

Technical Services Division

2055 E. University Dr.

Rancho Dominguez, California 90220, USA

Phone: 1-800-421-2177

Do not return any instrument to the above address without a written Return 

Authorization issued in advance by KAWAI.

Model Number:

Serial Number:

Purchase Date:

/

/

Month             Day             Year

Owner's Registration Card

    To help us serve you better, please take a moment to answer the following questions:

Model: 

 Finish:

Modèle:                                   Couleur:                                  

Serial number:

Numéro de série:                                                                     

Date of purchase:

Date d'achat:                                                                           

Purchase price:

Prix d'achat:                                                                             

Dealer:

Revendeur:                                                                              

Buyer's name:

Nom d'acheteur:                                                                      

Name:

Nom:                                                                                       

Address:

Adresse:                                                                                   

City: 

State: 

ZIP Code:

Ville:                                 État:            Code Postal:               

E-mail address:

Adresse E-mail:                                                                                   

Where did you hear about this instrument?

Circle all that apply:

a) Dealer 

e) Technician 

i) Newspaper Ad

b) Friend 

f) Concert 

j) Magazine Ad

c) Teacher 

g) Internet 

k) Television Ad

d) School 

h) Yellow Pages 

l) Radio Ad

How important were the following factors in your 

selection of this instrument?

not 

somewhat  

extremely

important  important important

Tone 

1 2  3  4 5

Touch 

1 2  3  4 5

Appearance  1 2  3  4 5

Features 

1 2  3  4 5

Brand 

name  1 2  3  4 5

Warranty 

1 2  3  4 5

Concert 

Magic  1 2  3  4 5

Price 

1 2  3  4 5

How many other brands did you consider?

Is this your first Kawai instrument?        yes   /   no

Purchaser Information:

Sex:     M  -   F 

Age:                 

Musical skill level:

a) Beginner  b) Intermediate 

c) Advanced  d) Professional

Do you have children?        yes   /   no

If yes, how many?                    

Average age of children? 

a) Under 5  b) 5-10 yrs.  c) 10-15 yrs.  d) 15-20 yrs.  e) Over 20

Are you the primary player?       yes   /   no

If not, please tell us about the primary player:

Sex:     M  -   F 

Age:                 

Musical skill level:

a) Beginner  b) Intermediate 

c) Advanced  d) Professional

Where will this instrument be used?

a) Home  b) Teaching studio 

c) School 

d) Church 

e) Hotel 

f) Recording studio 

g) Other

All responses will be kept strictly confidential.

Thank you for choosing Kawai.

Please register your product by mailing the Registration Card or using the Online Registration at www.kawaius.com/registration.

KPSZ−0251R1      WR605 (5YRS)