KVH Industries TracVision A9 Quick Start Manual - Tracvision
TracVision
®
A9 Quick Start Guide
Are you located within the satellite’s coverage area?
You must be located within the selected satellite’s
coverage area, and the satellite must be within the
antenna’s elevation range, to receive satellite TV
signals. Visit www.kvh.com/footprint for details.
Is everything turned on and connected properly?
Make sure the TV-Hub and your TVs and receivers are
turned on and set up for the satellite input. Also check
the cable connections of all system components.
Is the software or satellite library out of date?
Check for updates at the Updates page of the web
interface and Support page of the KVH website
(www.kvh.com), or use the Apple
®
iOS or Android
™
mobile app (Internet access required to download).
Troubleshooting
If you are experiencing a problem with your TracVision
system, first check the following:
Does the web interface indicate a problem?
Check the status indicators on the Home page and look
for an error message.
Can the antenna see the satellite?
The antenna needs an unobstructed view of the sky.
Common causes of blockage include trees, buildings,
bridges, mountains, and other rooftop equipment.
Severe weather can also affect reception.
Is the antenna dome excessively dirty?
Wash the exterior of the dome periodically with a mild
detergent. Dirt buildup can degrade performance.
www.kvh.com
KVH Industries, Inc.
World Headquarters
Middletown, RI U.S.A.
Tel: +1.401.847.3327 Fax: +1.401.849.0045
E-mail: info@kvh.com
KVH Industries A/S
EMEA Headquarters
Kokkedal, Denmark
Tel: +45.45.160.180 Fax: +45.45.160.181
E-mail: info@emea.kvh.com
KVH Industries Pte Ltd.
Asia-Pacific Headquarters
Singapore
Tel: +65.6513.0290 Fax: +65.6472.3469
E-mail: info@apac.kvh.com
Antenna Light
State
Indication
Off
No power to the antenna
Green
Tracking the satellite
Green, Flashing
Initializing, or searching for satellite
Orange
Halted by technician
Orange, Flashing
Minor error
Red
Major error
TV-Hub Status Lights
TV-Hub Antenna Power
TV-Hub Light
State
Indication
Off
Powered off, or no power input
Green
Operating normally
Green, Flashing
Initializing
Orange, Flashing
Minor error
Red
Major error
Power Light
State
Indication
Off
Powered off, or no power input
Green
Good input power
Red
Major error
Error Messages
Click the Status indicator on the web interface to view
the error message, then read its description in the Help.
You may be able to fix a minor error on your own. Call
KVH Technical Support for help with a major error.
All lights alternating orange = software update in progress