LAZBOY 40A Troubleshooting Manual

WI600019.03/2013

Revision 6

Troubleshooting Guide

1 of 6

40A/40B/40D/40E/40S/40W/40X/

410/430/440/460/480/490

SOLUTION

SYMPTOM

CAUSE

The legrest 

subassembly 

partially extends 

and hits the 

bottom rail.

Replace the Mechanism Side Subassembly. Refer 

to the work instruction for step‑by‑step details if 

needed.

The base connecting rail 

(part of the Mechanism 

Side Subassembly) is bent 

down causing the legrest 

subassembly to hit the 

Bottom Rail.

The legrest 

does not hold 

in the extended 

position.

The legrest is 

too difficult to 

retract.

Set the adjustable legrest cams to the high 

setting. Stand beside the unit, extend the 

legrest, lift the mechanism cover and locate the 

two adjustment cams toward the front of the 

mechanism (one on each side). Turn the cams 

forward, toward the front of the unit for maximum 

tension. Set both cams to the same position.

Note: The factory setting is in the center position.

Improper legrest cam 

setting for user.

Adjust the legrest cams for less tension. Stand 

beside the unit, extend the legrest, lift the 

mechanism cover and locate the two adjustment 

cams toward the front of the mechanism (one on 

each side). Turn the cams rearward, toward the 

back of the unit for minimum tension. Set both 

cams to the same position.

Note: The factory setting is in the center position.

Improper legrest cam 

setting for user.

For Chaise Styles: Install a center Extension 

Spring. Chaise styles include the center extension 

spring as a standard component.

Center Extension Spring 

is missing from a chaise 

style.

For Non‑Chaise Styles: Install a center Extension 

Spring if the cams, in the high setting, do 

not provide enough tension for the user. The 

Extension Spring is not a standard component of 

non‑chaise styles produced after 06/2007, but 

can be added when the high cam setting does not 

resolve the symptom.

Add a center Extension 

Spring to a non-chaise 

style.