LDG AT-11MP Manual - page 5
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Service
: If you have a problem with your LDG Product, please call or e-mail us and we will gladly
try to resolve the problem remotely. If we can identify the suspect component, and you are able to
install it, we will ship the component directly to you at no charge for warranty repairs, cost plus
shipping for non-warranty repairs.
If return for repair is needed, wrap and package your unit to protect from damage. Include a note
(or print our on-line return form) with your name, address, phone number, e-mail, and a brief
description of the problem. Ship the unit to us prepaid and insured for the retail value. (LDG
Electronics Inc. is not responsible for units lost or damaged in shipping).
For non-warranty repairs, the average repair cost is $50.00. This covers most small parts. We will
contact you with the cost for repairing your return. The customer is responsible for paying return
shipping on non-warranty repairs. We will turn the unit around as quickly as we can. Repairs can
take up to 6 weeks.
Future upgrades will be available for about $10-20 with 68HC11 chip trade in. Upgrade information
is usually available on our web site.
Feedback
: We encourage everyone who uses the AT-11MP to drop us a note (card, letter or e-
mail) to let us know how well it works for you. We’re also always on the lookout for photographs of
the AT-11MP in use. We frequently place pictures that we receive on our Web site
(
www.ldgelectronics.com)
.