LDG YT-100 Operation Manual - page 22
PAGE 22
OUT OF WARRANTY SERVICE
Any time a product fails after the warranty, LDG wants to help you get it fixed. Send the product to
us for repair. We will determine what needs to be done, and, based on your prior instruction, either
contact you with an estimate or fix it and contact you with a request to pay any repair charges. Please
contact LDG if you have any questions before you send us an out-of-warranty product for repair.
RETURNING YOUR PRODUCT FOR SERVICE
Returning a product to LDG is easy. We do not require a return merchandise authorization, and there
is no need to contact LDG to return your product. Visit the Customer Support Center and download the
LDG Product Repair Form. On the Repair Form tell the LDG technicians exactly what happened or
didn’t happen and why you believe the product needs servicing. The technician attempts to duplicate the
problem(s) you had based on how well you describe it so take the time to be accurate and complete.
Ask your shipper for a tracking number or a delivery verification receipt. This way you know the
product arrived safely at LDG. Be sure to give us your email address so our shipper can alert you online
when your product is en-route back to you. Please be assured that our staff makes every effort to
complete repairs ahead of our published wait time. Your patience is appreciated.
Repairs can take six to eight weeks, but are usually faster. The most recent information on returning
products for service is found at the LDG Customer Support Center. Send your carefully packaged unit
with the Repair Form to:
LDG Electronics, Inc.
Attn: Repair Department
1445 Parran Rd
St. Leonard, MD 20685
PRODUCT FEEDBACK
We encourage product feedback! Tell us what you really think of your LDG product. In a card,
letter, or email (preferred) tell us how you used the product and how well it worked in your application.
Send along a photo or even a schematic or drawing to illustrate your narrative. We like to share your
comments with our staff, our dealers, and even other customers at the LDG website.
http://www.ldgelectronics.com
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