LEAP4LIFE Fitbug Welcome Manual - Troubleshooting

TROUBLESHOOTING

SYMBOL OR 

PROBLEM

CAUSE

SOLUTION

OR

the display is 

empty.

Battery needs to 

be replaced or the 

polarities of the 

battery are in the 

wrong direction.

Replace with a CR2032 battery 

(a standard watch battery). Also 

try inserting the battery in the 

correct alignment.

Data needs to be 

uploaded.

Perform an On Demand upload.

Steps not 

counting 

correctly.

The Fitbug is attached 

incorrectly, the stride 

length is incorrect or 

the display is in the 

wrong mode.

Ensure you are wearing your 

Fitbug as recommended. Check 

your stride length. Refer to the 

display options section of this 

manual for more instruction.

Data is not 

appearing on 

LEAP4LIFE 

website.

Data is not uploading

Confirm: 1) Computer is on; 2) 

It is connected to the Internet; 

3) Dongle is inserted; 4) Fitbug 

software is running; 5) Fitbug is 

with 15m of computer; 6) You’ve 

taken at least 200 steps.

Upload using the On Demand 

method. If it does not appear, 

contact 

help@leap4life.com.

CHANGING THE BATTERY

Your Fitbug utilizes a CR2032 3V battery, which comes pre-installed. 

If your battery is running low, you’ll see the 

 icon indicating it is 

time to replace it.

When you replace the battery, or the open the battery compartment, 

all data in the Fitbug will be reset. 

Be sure to offload your data before 

changing the battery to preserve your activity records.

To replace the battery:

1. 

Use a small Phillips screwdriver to remove the battery 

compartment lid. Once opened, keep the screws in a safe place 

to avoid losing them.

2. 

Remove the old battery and insert the new one, matching the 

polarities (+/-).

3. 

Replace the lid by screwing it back into place.

You will need to reset your stride length, weight and local time after 

replacing a battery.