M3T MC-6700S User Manual - Troubleshooting Activesync
User Manual
M3T
Troubleshooting ActiveSync
When ActiveSync does not work
Check whether the USB cable is properly connected to the cradle and the PC’s USB port.
Check whether the power of the M3 and LCD is on.
Select File > Connection Setting from the ActiveSync program, and then open the window.
Check whether the [Allow USB connection with this desktop computer] item is checked.
If not checked, then check the option and try Sync again.
Conduct a soft or hard reset, and then try Sync again. The currently running software must be terminated and data must be
saved before the reset.
Double click the Device Manger button in the [Hardware] tab from Start > Setting > Control Panel > System menu of PC.
Check whether there is a yellow exclamation mark on any of the items below [General Purpose Serial Bus Controller] in the
[Windows CE USB Device] folder.
If there are any yellow exclamation marks shown on the icons.
Select Microsoft USB Sync in Windows CE USB Devices folder.
Select the Driver Update button in [Driver] tab.
When the [Device driver update wizard] window appears, press the Next button, select ‘Search Appropriate Driver’, and then
click the [Next] button.
Check the Microsoft Windows Update and click the Next button
The latest USB driver will be automatically downloaded from MS over the internet.
Reboot the PC and run ActiveSync again.
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