Mackie SWA1501 User Manual - Swa1501 Limited Warranty

11

A.

 LOUD Technologies Inc. warrants all materials, workman-

ship and proper operation of this product for a period of 

three 

years

 from the original date of purchase. You may purchase 

an additional 24-month Extended Warranty (for a total of 60 

months of coverage). Visit our website and follow the “Product 

Registration” links for details (www.mackie.com). If any defects 

are found in the materials or workmanship or if the product 

fails to function properly during the applicable warranty period, 

LOUD Technologies, at its option, will repair or replace the 

product. 

This warranty applies only to equipment sold  

and delivered within the U.S. and Canada by LOUD  

Technologies Inc. or its authorized dealers.

B.

 For faster processing (not to mention a free gift), register 

online or mail in the product registration card.

C.

 Unauthorized service, repairs, or modification of Mackie 

products will void this warranty. To obtain repairs or replace-

ment under warranty, you must have a copy of your sales 

receipt from the authorized Mackie dealer where you pur-

chased the product. It is necessary to establish purchase date 

and determine whether your Mackie product is within the 

warranty period.  

D.

 To obtain warranty repair or replacement:

 1. 

Call Mackie Technical Support at 800/898-3211, 7 AM  

to 5 PM Monday through Friday (Pacific Time) to get au-

thorization for repair or replacement. Alternately, go to the 

Mackie website, click “Support” (www.mackie.com/sup-

port), and follow the instructions for reporting a warranty 

issue and submitting a request for an advance replacement. 

2. Advance Replacement:

 Mackie will ship a replacement 

unit to you along with an invoice for the suggested retail 

price of the replacement unit. You must return the defec-

tive unit immediately to cancel the invoice. If you do not 

return the defective unit within 30 days, you must pay the 

full amount stated in the invoice to satisfy your debt.

3. Repair:

 When you call Mackie Technical Support, ex-

plain the problem and obtain a Service Request Number. 

Have your Mackie product’s serial number ready. 

You 

must have a Service Request Number before 

you can obtain factory-authorized service.

•  Pack the product in its original shipping carton. Also 

include a note explaining exactly how to duplicate the 

problem, a copy of the sales receipt with price and date 

showing, your daytime phone number and return street 

address (no P.O. boxes or route numbers, please!), and 

the Service Request Number. If we cannot duplicate the 

problem or establish the starting date of your Limited 

Warranty, we may, at our option, charge for service time 

and parts.

• Ship the product in its original shipping carton, 

freight 

prepaid

 to the authorized service center. Write the Ser-

vice Request Number in 

BIG PRINT

 on top of the box. 

The address of your closest authorized service center 

will be given to you by Technical Support, or it may be 

obtained from our website. Once it’s repaired, the autho-

rized service center will ship it back by ground shipping, 

pre-paid (if it qualified as a warranty repair). 

Note:

 Under the terms of the warranty, you must ship or 

drop-off the unit to an authorized service center. The re-

turn ground shipment is covered for those units deemed 

by us to be under warranty.

Note:

 You must have a sales receipt from an authorized 

Mackie dealer for your unit to be considered for warranty 

repair.

IMPORTANT:  Make sure that the Service Request 

Number is plainly written on the shipping carton.  

No receipt, no warranty service.

E.

 LOUD Technologies reserves the right to inspect any 

products that may be the subject of any warranty claims before 

repair or replacement is carried out. LOUD Technologies may, 

at our option, require proof of the original date of purchase in 

the form of a dated copy of the original dealer’s invoice or sales 

receipt. Final determination of warranty coverage lies solely 

with LOUD Technologies. 

F.

 Any products returned to one of the LOUD Technologies 

factory-authorized service centers, and deemed eligible for 

repair or replacement under the terms of this warranty will be 

repaired or replaced. LOUD Technologies and its authorized 

service centers may use refurbished parts for repair or replace-

ment of any product. Products returned to LOUD Technologies 

that do not meet the terms of this Warranty will not be repaired 

unless payment is received for labor, materials, return freight, 

and insurance. Products repaired under warranty will be 

returned freight prepaid by LOUD Technologies to any location 

within the boundaries of the USA or Canada.

G.

 LOUD Technologies warrants all repairs performed for 90 

days or for the remainder of the warranty period. This warranty 

does not extend to damage resulting from improper installa-

tion, misuse, neglect or abuse, or to exterior appearance. This 

warranty is recognized only if the inspection seals and serial 

number on the unit have not been defaced or removed.

H.

 LOUD Technologies assumes no responsibility for the timeli-

ness of repairs performed by an authorized service center.

I.

 This warranty is extended to the original purchaser. This 

warranty may be transferred to anyone who may subsequently 

purchase this product within the applicable warranty period for 

a nominal fee. A copy of the original sales receipt is required to 

obtain warranty repairs or replacement.

J.

 This is your sole warranty. LOUD Technologies does not 

authorize any third party, including any dealer or sales 

representative, to assume any liability on behalf of LOUD Tech-

nologies or to make any warranty for LOUD Technologies Inc.

K.

 THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE 

WARRANTY GIVEN BY LOUD TECHNOLOGIES INC. AND 

IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND 

IMPLIED, INCLUDING THE WARRANTIES OF MERCHANT-

ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE 

WARRANTY GIVEN ON THIS PAGE SHALL BE STRICTLY 

LIMITED IN DURATION TO THREE YEARS FROM THE DATE 

OF ORIGINAL PURCHASE FROM AN AUTHORIZED MACKIE 

DEALER. UPON EXPIRATION OF THE APPLICABLE WARRAN-

TY PERIOD, LOUD TECHNOLOGIES INC. SHALL HAVE NO 

FURTHER WARRANTY OBLIGATION OF ANY KIND. LOUD 

TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY 

INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES 

THAT MAY RESULT FROM ANY DEFECT IN THE MACKIE 

PRODUCT OR ANY WARRANTY CLAIM. Some states do not 

allow exclusion or limitation of incidental, special, or conse-

quential damages or a limitation on how long warranties last, 

so some of the above limitations and exclusions may not apply 

to you. This warranty provides specific legal rights and you may 

have other rights which vary from state to state.

Please keep your sales receipt in a safe place.

SWA1501 Limited Warranty