Magna EB3T User Manual - page 22
Magma
ExpressBox 3T | Chapter 4 How to Get More Help
22
Chapter 4 How to Get More Help
Frequently Asked Questions (FAQ)
You can visit the Magma Technical Support FAQ pages on the Internet at:
www.magma.com/support/
Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by phone at (858)
530-2511. Support is available Monday through Friday, 8:00 AM to 5:00 PM PT.
You can also visit our web site at:
www.magma.com/support
For a quick response, use the Technical Support and RMA Request Form available in
the Support Section of the website. Simply complete the form with all required
information. Please make sure that your problem description is sufficiently detailed to
help us understand your problem.
Returning Merchandise to MAGMA
If factory service is required, a Service Representative will give you a Return
Merchandise Authorization (RMA) number. Put this number and your return address on
the shipping label when you return the item(s) for service. Magma will return any
product that is not accompanied by an RMA number. Please note that Magma WILL
NOT accept COD packages, so be sure to return the product freight and duties-paid.
Ship the well-packaged product to the address below:
MAGMA RETURNS DEPT.
RMA # ________
9918 Via Pasar
San Diego, CA 92126
USA
It is not required, though highly recommended, that you keep the packaging from the
original shipment of your Magma product. However, if you return a product to Magma
for warranty repair/ replacement or take advantage of the 30-day money back
guarantee, you will need to package the product in a manner similar to the manner in
which it was received from our plant. Magma cannot be responsible for any physical
damage to the product or component pieces of the product (such as the host or