Magnet NGA Quick Setup Manual

Troubleshooting Guide

Q.  I have followed the set-up guide and connected all the cables but I still have no services:

A.   It can be easy to connect a cable to a wrong port on the Modem. Please run

through the set up again ensuring all cables are secure in their correct port.

Q  I can see some lights on the modem but I don’t appear to have services:

A.   The light you see on your Modem will help determine the problem.

1.   No lights visible at all

 - Please check the power cable is connected to the back

of the Modem and your power socket is ON. Check the socket is working -

Try a lamp or other device. 

2.   Flashing ‘b’ light

 - Power ‘off’ and Power ‘on’ the Modem. If after 60 seconds from

Modem to the phone socket is securely connected.

- This means that the services are

activated correctly. Please check your internet connection on your computer again

by closing and restarting your computer. 

1.  

If you can get internet connectivity this way you can be sure services are working

correctly. 

2.  

that your PC or wireless device needs to be prompted to search for an available

3.

   It can be easy to enter the wrong number in your wireless settings. Please 

Q.  I have phone services from Magnet, but I can’t make or receive calls:

A.   If you have phone services you will need to connect your phone to the green phone socket on  

the back of the modem labelled ‘1’ as per the set up instructions. Please run through the set-up  

again ensuring all cables and splitter are connected correctly and are secure.

carry out a factory re-set by pressing the factory reset button on the side of the Modem 

using a paperclip or pen. Please wait 5 minutes before checking that services are restored

If you have followed the troubleshooting guide and are still having connection 

issues call us on 1890 809 000 (Mon-Fri 8am-8pm/ Sat, Sun & B.Hol 10am-4pm) 

or email support@magnet.ie.

Connect with Magnet now

      @magnetnetworks            

/Magnet.Networks

Mag

net

Modem

step by step guide to your

Modem

Power Unit

Cable

Telephone Cable

CD

This package contains

NGA