Medtronic MyCareLink Smart Troubleshooting Manual

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MyCareLink Smart

™

Patient Monitor

When a system message occurs with the MyCareLink Smart Patient Monitor, the display screen provides a

four-digit code, along with a graphic to help you resolve the issue. These system messages indicate what

action needs to be taken. The system messages

do not refer to your implanted heart device.

TROUBLESHOOTING

GUIDE

SYSTEM MESSAGE

CAUSE

ACTION

BATTERIES

Batteries need replacement

§ Replace the batteries in the

Reader

§ When this system message

displays, there is not enough

power in the batteries to

complete a transmission

WI-FI OR CELLULAR

CONNECTION

No Wi-Fi or cellular connection

§ Ensure connectivity

(Wi-Fi or cellular)

§ Move to a place where Wi-Fi or

cellular signal is available

Weak Wi-Fi or cellular connection § Ensure connectivity

(Wi-Fi or cellular)

§ Move to a place where Wi-Fi or

cellular signal is stronger

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1 mycarelink smart ™ patient monitor when a system message occurs with the mycarelink smart patient monitor, the display screen provides a four-digit code, along with a graphic to help you resolve the issue. These system messages indicate what action needs to be taken. The system messages do not ref...
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2 system message cause action transmitting information reading device interrupted § re-attempt the interrogation § try to avoid interrogation interruptions by accidentally pressing buttons. The reading device will be interrupted if you answer calls or text messages, or change to a different app. The...
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3 system message cause action unexpected error occurred during interrogation one of the following codes will display with this image: 2316, 2328, 7015, 8009, 8218, 8241, 0056, 0060 or 3230 § ensure that the app is the most current version § power off your smartphone or tablet, then power back on § d...
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System message cause action app and reader software at the start of the mycarelink smart app, or at the end of a successful transmission, the software app needs to be updated follow the prompts to update the app the software in the reader requires an update keep the reader within range of your smart...