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Nanjing Hanlong Technology UC862 User Manual

Manual is about: GIGABIT COLOR IP PHONE

Summary of UC862

  • Page 1

    86(5*8,'( uc862 version:1.0.3.82 gigabit color ip phone support@h-tek.Com hanlong technology(nanjing) co., ltd 86-25-84658050 www.H-tek.Com.

  • Page 2: Notices Information

    Notices information 1 notices information copyright copyright © 2005 - 2015 nanjing hanlong technology co., ltd. All rights reserved. Nanjing hanlong technology co., ltd. Owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are s...

  • Page 3: Fcc Statement

    Notices information 2 fcc statement any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the fcc rules. Operation is subject to the following two conditions: (1) this...

  • Page 4: Table Of Content

    Table of content 3 table of content notices information ........................................................................................................................ 1 copyright ..................................................................................................................

  • Page 5

    Table of content 4 screen saver ............................................................................................................................ 48 led status setting .................................................................................................................. 51 bac...

  • Page 6

    Table of content 5 direct pickup ........................................................................................................................ 101 group pickup ........................................................................................................................ 102 call...

  • Page 7

    Table of content 6 how to use vlan? .................................................................................................................. 136 how to use lldp? ................................................................................................................ 136 how to set ...

  • Page 8: Getting Started

    Getting started 7 getting started packing list the package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset.

  • Page 9

    Getting started 8 4. Headset cord 5. Power adapter 6. Ethernet cable.

  • Page 10: Phone Installation

    Getting started 9 7. Quick installation reference phone installation 1. Attach the foot stand.

  • Page 11

    Getting started 10 2. Connect the handset and optional headset 3. Connect the network and power.

  • Page 12: Initialization

    Getting started 11 initialization after your phone has been powered up, the system boots up and performs the following steps: automatic phone initialization the phone finishes the initialization process by loading the saved configuration. The phone lcd screen will display "booting" and then show “in...

  • Page 13

    Getting started 12 of accounts) to view the phone status via phone interface: 1. Press menu →status →informationnetwork/ account 2. Press menu →status →network 3. Press menu →status →account.

  • Page 14: Registration

    Getting started 13 to view the phone status via web interface: login webpage( for how to login, please refer to web login ) view the information of version, account and network. Registration to register via phone interface:.

  • Page 15

    Getting started 14 1. Press menu settingadvanced setting (default password:admin)accounts 2. Select the desired account 3. Select enable for account active 4. Filled the sip server 5. Filled the failover sip server if need (optional) 6. Filled the outbound proxy (optional) 7. Filled the sip user ...

  • Page 16: Idle Screen

    Getting started 15 note: 1. All fields with * must be filled. If changed, it requires a phone restart. 2. Account status says the account registered successfully or not. 3. When change the account information via phone, it will show restart note when back to idle page. Idle screen.

  • Page 17: Hardware Components Preview

    Getting familiar with your phone 16 name description 1. Date&time it shows the phone’s time & date. For date&time setting, see time&date 2. Notice it shows the phone features status, more see icon preview 3. Line keys this area shows the four line key labels. Line keys are also can be used as other ...

  • Page 18

    Getting familiar with your phone 17 item description lcd screen to presentation all information about the date& time, accounts, soft keys, messages, calls and other some information. Power indicator led to indicate the power status line keys the phone supported up to 4 accounts 1. Steady green: idle...

  • Page 19: Icon Preview

    Getting familiar with your phone 18 14. Dnd 15. Redial 16. Transfer 17. Sms 18. Hot -desking 19. Call return 20. Paging 21. Record 22. Shared line the led lights status when set as shared line: stay green: idle stay red: busy blinked green: ring back blinked red: a call incoming steady orange: durin...

  • Page 20

    Getting familiar with your phone 19 network available network down line(registered succeed) line (unregistered) line(ringing) speed dial blf blf(ringing) blf(talking) speakerphone mode handset mode headset mode voice messages.

  • Page 21

    Getting familiar with your phone 20 text message mute do not disturb volume is 0 srtp hold dialed calls received calls missed calls forward calls conference keypad locked keypad unlocked pick up.

  • Page 22

    Getting familiar with your phone 21 call park intercom/paging dtmf prefix xml group local group xml browser ldap broadsoft group conference forward transfer hold line on hold dnd redial call return.

  • Page 23: Led Instruction

    Getting familiar with your phone 22 led instruction this part mainly instructs the led status. The power led status describe on the premise that the led setting all set as yes. For led status setting, please refer to: led status setting power indicator led line led: (line or memory key set as line) ...

  • Page 24: Shared Line Key Led :

    Getting familiar with your phone 23 blf or blf list key led : ( line/memory key set as blf) led status description steady green idle status for the monitored line steady red the monitored line is calling or during a call blinked red the monitored line is ringing. Off all other unknown status shared ...

  • Page 25: Info Key Instruction

    Getting familiar with your phone 24 info key instruction info key plays many roles in this phone: 1. Quick get the information page. 2. Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item. Press info key, yo...

  • Page 26: User Interface

    Getting familiar with your phone 25 4. Get all other parties information during a conference. User interface there are two ways to customize specific configurations on your ip phone:  the user interface on the ip phone  the user interface in a web browser on your pc the hardware components keypad ...

  • Page 27

    Getting familiar with your phone 26 option status model ip mac firmware hardware network account device cert language features call forward function key(line and memory key setting) more key see memory key overview key as send hot line anonymous call dnd history setting basic settings language time ...

  • Page 28

    Getting familiar with your phone 27 memory key function overview line speed dial blf blf list voice mail direct pick up group pick up call park intercom dtmf prefix local group xml group ldap xml browser broadsoft group conference forward.

  • Page 29

    Getting familiar with your phone 28 transfer hold group listening dnd redial call return sms record url record paging shared line public hold private hold.

  • Page 30: Web Login

    Basic setting configuration 29 basic setting configuration this part will mainly introduce the basic configuration as the time, language, and volume… web login 1. Get the ip address: press menu →status →information. 2. Input the ip address in the web browser. 3. Input the user name (default is admin...

  • Page 31: Administrator Password

    Basic setting configuration 30 note: the pc and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “sip server” should be set as “sip server’s ip address: server port.”, for example, “192.168.0.122: 5090”. Administrator password the passwor...

  • Page 32: Basic Network Setting

    Basic setting configuration 31 note: when you use the web interface: user name: admin password: admin(default) basic network setting htek ip phone support three mode of network: dhcp, static, and pppoe. The default mode is dhcp, it will obtain ip address and other information automatically. If your ...

  • Page 33

    Basic setting configuration 32 3. Click save and restart the phone. Press the save soft key to accept the change or the cancel soft key to cancel. If you are using an xdsl modem, you can connect your phone to the internet via pppoe mode. You can set a wan port to be a pppoe port. The pppoe port will...

  • Page 34

    Basic setting configuration 33 to configure dhcp via phone interface: 1. Press menusettingadvanced settings (password: admin) networkwan port dhcp mode. 2. Click save and restart the phone. To configure network via web interface: 1. Click networkbasic 2. Select the desired type: dhcp, static o...

  • Page 35: Pc Port

    Basic setting configuration 34 note: wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. Pc port three modes for pc port: bridge, connect to expan...

  • Page 36

    Basic setting configuration 35 2. Enter the ip, netmask and dhcp server 3. Click save 4. Back to idle interface and click the ok button, then the phone will reboot to configure pc connect to expansion module via phone interface: 1. Press menusettingadvanced settings (password: admin) networkpc p...

  • Page 37: Display Mode

    Basic setting configuration 36 to configure pc connect to expansion module via web interface: 1. Click networkbasic 2. Select as connect to expansion module 3. Click and the phone will reboot automatically display mode this phone support two display mode: text and icon. Icon mode: all items are sho...

  • Page 38: Language

    Basic setting configuration 37 1. Press menu displaydisplay mode 2. Select text or icon 3. Press save soft key to save the configuration. To configure display mode via web interface: 1. Login web interface, and click setting preference 2. Select icon mode or text mode for the display mode 3. Clic...

  • Page 39

    Basic setting configuration 38 2. Press or save soft key to save the configuration. To change the language via web interface 1. Setting → preference →web language 2. Select the necessary one. 3. Press to save the configuration..

  • Page 40: Time And Date

    Basic setting configuration 39 note: all languages may not be available for selection. The available languages depend on the language packs currently loaded to the ip phone. Time and date the time and date show on the idle page, and it can be set and change by sntp server automatically or manual set...

  • Page 41

    Basic setting configuration 40 3. Press or save soft key to save the configuration. To configure the time & date format via phone interface 1. To press menu → setting → basic setting → time & date format 2. Press and or press to change between 12 hour or 24 hour. 3. Press and or press to change amon...

  • Page 42

    Basic setting configuration 41 3. Press or save soft key to save the configuration. To configure the ntp server by web interface 1. Login login name: admin, password: admin(default) 2. Setting → date &time →ntp server 3. Fill the value in the blank. To change the time zone and date display format vi...

  • Page 43: Ring Tone

    Basic setting configuration 42 3. Press to save the configuration. Note: if the ip phone cannot obtain the time and date from the simple network time protocol (sntp) server, please contact your system administrator for more information. Ring tone you can adjust the type and volume of the ring tone. ...

  • Page 44

    Basic setting configuration 43 to adjust the ring tone type via web interface 1. Setting → preference → ring tone 2. Select the wanted one 3. Click to save the configuration. To configure distinctive ring tone via phone interface 1. Press directory 2. Select the target contact 3. Press detail soft k...

  • Page 45

    Basic setting configuration 44 5. Press save soft key to save the contact. To configure distinctive ring tone via web interface 1. Directory → directory → contact 2. Choose the ring tone you want to use. 3. Click → to save the configuration..

  • Page 46: Volume

    Basic setting configuration 45 click ring tone for more information. Volume you can adjust the volume for the phone by the volume keys: and . To adjust the ring tone volume via phone interface: 1. Option 1: to press and on the idle page.

  • Page 47

    Basic setting configuration 46 2. Option 2: to press and during the call is ringing. To adjust the handset volume via phone interface: to press and during a call in handset mode. To adjust the headset volume via phone interface: to press and during a call in headset mode. To adjust the speaker volum...

  • Page 48: Wallpaper

    Basic setting configuration 47 wallpaper to change the preferred one picture for you by the following steps: to change the wallpaper via phone interface: 1. To press menu → display → wallpaper 2. Press and or press switch soft key to display the different pictures. 3. Press or save soft key to save ...

  • Page 49: Screen Saver

    Basic setting configuration 48 3. Click to save the setting. To delete the wallpaper via web interface: 1. Click settingpreference 2. Select the desired wallpaper to delete. 3. Click to save the setting. Note: system wallpaper(wallpaper1-wallpaper6) can not be deleted!!! Screen saver there are thre...

  • Page 50

    Basic setting configuration 49 4. Press or save soft key to save the selected configuration. To disable screen saver via phone interface 1. To press menu → display → screensaver... 2. Press and or press switch soft key to choose the time-out as off. 3. Press or save soft key to save the selected con...

  • Page 51

    Basic setting configuration 50 to delete upload screen saver phone via web interface: 1. Setting → preference 2. Select the photo that to delete. 3. Click delete to delete the photo. Note: system screen photo(screensaver1-screensaver3) can not be deleted!!! To custom text logo via web interface: 1. ...

  • Page 52: Led Status Setting

    Basic setting configuration 51 note: 1. The upload photo size should be less than 2m bytes, name length should be less than 48, and the file name should be letters, numbers or underline '_' and photo number should be less than 9. 2. The default screensaver photos can not be deleted. Led status setti...

  • Page 53: Local Directory

    Basic setting configuration 52 local directory blacklist remote phonebook call history ldap broadsoft phonebook calllog local directory in the directory, you can add or delete your friends, business partner or anyone others’ phone no. So you will not forget their number. Or put some anonymous phone ...

  • Page 54

    Basic setting configuration 53 calls, dialed calls, received calls, missed calls and forward calls). 3. Press option soft key → add to contacts 4. Edit the necessary information as name, phone number… 5. Press save soft key or to add the contacts successfully. To add contacts via web interface: 1. C...

  • Page 55

    Basic setting configuration 54 b: to add contacts into blacklist to add blacklist manually via phone interface: 1. Press menu → directory → blacklist 2. Press add soft key. 3. Enter the necessary information as name, phone number… 4. Press save soft key or to add the contacts successfully. To add bl...

  • Page 56

    Basic setting configuration 55 upload contacts photo via web interface: 1. Click directory and select the desired contact. 2. Click choose file to select the photo for the contact 3. Click to upload the photo. When you place a call from the contact, the phone idle screen will show the contact photo..

  • Page 57

    Basic setting configuration 56 note: the format of the photo supported is jpg or bmp, and the size should be less than 128 *128 to import or export the contact list you can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web...

  • Page 58: Remote Phonebook

    Basic setting configuration 57 1. Click on directory 2. Click export csv to import the contact list. Note: if the xml file and csv file more than 1000 contacts, the phone will only upload 1000 contacts. Remote phonebook to set remote phonebook via web interface: 1. Login the webpage and click direct...

  • Page 59: Call History

    Basic setting configuration 58 for more detail, please refer to: remote phonebook on www.H-tek.Com . Note: every remote contact only support 1000 contacts. Call history this phone maintains call history lists of dialed calls, received calls, missed calls and forwarded calls. The call history list su...

  • Page 60

    Basic setting configuration 59 to delete an entry from the call history list via phone interface: 1. Press the history soft key. 2. Press right or left key to switch among all calls, missed calls, received calls, dialed calls and forwarded calls. 3. Press up or down key to select the desired entry. ...

  • Page 61

    Basic setting configuration 60 to dial a call from call history via web interface: 1. Click directorycall history 2. Select the desired history item, and click tel number. 3. Then the call is dialed on phone. To dial a call from call history via phone interface: 1. Press history soft key or press m...

  • Page 62: Ldap Phonebook

    Basic setting configuration 61 ldap phonebook when use the ldap feature, you can get the ldap phonebook directly. To configure ldap via web interface: 1. Login webpage and click directoryldap 2. Filled the ldap name filter: a) this parameter specifies the name attributes for ldap searching. The “%”...

  • Page 63

    Basic setting configuration 62 to configure ldap key to configure ldap key via web interface: 1. Click function keymemory key choose memory key 1(for example) 2. Select ldap in the type field. 3. Click saveset to save the configuration. To configure ldap key via phone interface:.

  • Page 64: Broadsoft Phonebook

    Basic setting configuration 63 1. Press menufeaturefunction keysmemory keys as function keysmemory key 1 2. Select ldap in the type field 3. Press save or ok key to save the configuration. When press the ldap key the lcd will display as following: for more detail, please refer to ldap notes on w...

  • Page 65: Call Log

    Basic setting configuration 64 call log you can access the call log of the broadsoft user through the ip phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The broadsoft call log allows ...

  • Page 66: Other Features Settings

    Other features settings 65 other features settings dial plan dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits: 1,2,3,4,5,6,7,8,9,0,*,# grammer description x any digit f...

  • Page 67: Emergency Call

    Other features settings 66 3. Click saveset to save the configuration. Note: illegal input will fall back to default: {[x*]+}. For more, please refer to dial plan on www.H-tek.Com emergency call public telephone networks in countries around the world have a single emergency telephone number (emergen...

  • Page 68: Led Status Setting

    Other features settings 67 3. Click saveset to save the configuration. Led status setting the led status setting mainly defines the power indicator led. To configure led status via web interface: 1. Click settingpreference 2. Select yes or no for power status, ringing status, miss calls status and ...

  • Page 69: Action Url

    Other features settings 68 action url to configure action url via web interface: 1. Click settingaction url 2. Filled the needed value in the necessary blank. 3. Click to save the setting. Click action url for more how to use, or check on www.H-tek.Com softkey layout this feature mainly defines whi...

  • Page 70

    Other features settings 69 to configure soft key via web interface: 4. Click settingsoftkey layout 5. Select enable for custom softkey 6. Select call states. 7. Select the feature form the disable key to enable key field by disable to enable field. Delete the enable, and it will back to disable fie...

  • Page 71: Programmable Key

    Other features settings 70 programmable key for the default keys as soft keys, navigation keys and so on, you can define them as some specific feature, and it works only on the idle page. To configure programmable key via web interface: 1. Click function keysprogrammable keys 2. Select the desired ...

  • Page 72: Basic Call Features

    Basic call features 71 basic call features place a call there are three ways to dialing a call: handset, headset and hands-free speakerphone. To place a call by handset 1. Pick up the handset, or press a line key and dial the necessary number. 2. Press or or press the send softkey, then the call is ...

  • Page 73

    Basic call features 72 placing a call by hands-free speakerphone 1. Press the , or press the line key, then you can hear the dial tone. 2. Press the number. 3. Press or press the send soft key, then the call is sending. To place a call by call history or directory via phone interface. 1. Press the h...

  • Page 74: End A Call

    Basic call features 73 2. Press the corresponding line key 3. Dial another phone number, 4. Press the send soft key, or , then make the second call. End a call here shows to end a call during three modes: to end a call by handset press the cancel soft key or hang up the handset, or press to end a ca...

  • Page 75: Incoming Call Show Mode

    Basic call features 74 to receive a call by hands-free speaker 1. Option 1: press directly. 2. Option 2: press answer soft key. 3. Option 3: press the line key (flashes red). Moreover, some other action can be done by soft key when the call is coming. 1. To press the reject soft key to reject the ca...

  • Page 76: Auto Answer

    Basic call features 75 auto answer enable auto answer feature, you will answer all incoming call automatically. To enable auto answer via web interface 1. To click account → advanced 2. To choose yes for the auto answer. 3. To click saveset to save the configuration. To disable auto answer via webpa...

  • Page 77: Call Hold

    Basic call features 76 call hold when use hold feature, the hold icon will show on the display. To make a call on hold during three modes: to hold a call under handset mode: 1. Press hold soft key or to hold the current call. 2. Press resume soft key or to resume the call on hold. To hold a call und...

  • Page 78

    Basic call features 77 when you use this feature, you can transfer 1. Press or transfer soft key during the conversation, the call is on hold now. 2. Enter the number that transfers to. 3. Press , and now the blind transfer completed. Note: the “enable call feature” must be configured to “yes” to en...

  • Page 79

    Basic call features 78 1. Press or transfer soft key during the conversation, the call is on hold now. 2. Enter the number transfer to, and then press , then you can here the ring tone. 3. Press or the tran soft key, and now the semi-attended transfer completed. Blf transfer 1. Set a programmable ke...

  • Page 80: Call Conference

    Basic call features 79 4. Enter the phone number in the value field. Note: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call conference this ip phone supports up to 5-way conference. 5-way conference ...

  • Page 81

    Basic call features 80 2. A press line 2 key, the call is placed on hold. 3. A enter the number of c and then press send soft key or . 4. C answering the call. 5. A press or the conference soft key, then a, b and c are now in a conference.(and now this is 3-way conference) 6. A press line 3 key, the...

  • Page 82: Call Forward

    Basic call features 81 note: 1. If c does not answer the call, a can back to continue the conversation with b; 2. Once a hangs up the call, the conference is ended, while if b or c drops the call, a&c or a&b conversation continues. 3. The conference feature is not available on all servers. For more ...

  • Page 83

    Basic call features 82 to configure busy forward with this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press menu →features → call forward →busy forward. 2. Press and or press to select the enable choice. 3. Enter the forward to number and on code (optional), off c...

  • Page 84

    Basic call features 83 1. Press menu →features → call forward →no answer forward. 2. Press and or press to select the enable choice 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or save soft key to save the configuration. When the forward feature is enabled, th...

  • Page 85

    Basic call features 84 4. (optional) fill the on/off code 5. Click to save the configuration to cancel the forward feature via phone interface 1. Option 1: to press the key to disable the forward feature. 2. Option 2: press menu →features → call forward→always/busy/no answer forward press and or pre...

  • Page 86: Call Return

    Basic call features 85 1. When the phone is ringing, press forward soft key. 2. Enter the forward number. 3. Press or press the send soft key, then the call is forwarded. Note: if the programmable key or line key is set as blf, when an incoming call ringing, press this blf key directly to realize th...

  • Page 87: Call Waiting Tone

    Basic call features 86 1. Click function keys → line or memory key. 2. Select the desired line or memory key and select call return in the type. 3. Click the to save the configuration. Call waiting tone 1. Click setting → features 2. Select call waiting: on and call waiting tone: on to change the ca...

  • Page 88: Hide Caller Id

    Basic call features 87 2. Change the tone time as you want (for example 3s) hide caller id just enable the anonymous call feature, you can set your id do not appear on the other phone that you called. To configure anonymous call 1. Press menu →features →anonymous call 2. Press and or press to change...

  • Page 89: Reject Anonymous

    Basic call features 88 to cancel anonymous call feature 1. Press menu →features →anonymous call 2. Press and or press key to select the disable choice in anonymous call filed. 3. Press or save soft key to save the configuration. Reject anonymous if you do not want to be disturb by anonymous calls, y...

  • Page 90: Call Mute

    Basic call features 89 to cancel rejecting anonymous call 1. Press menu →features →anonymous call 2. Press and or press key to select the disable choice in rejection filed. 3. Press or save soft key to save the configuration. Call mute when you use the mute feature, the other parties will not hear y...

  • Page 91: Dnd

    Basic call features 90 1. Press the mute key , then the mute key glows green, and the lcd display 2. To disable the mute function, press again. Dnd when you use the dnd feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the top of the lcd on idle ...

  • Page 92: No Key Entry Timeout

    Basic call features 91 3. Press or save soft key to save the configuration to cancel # key as send via phone interface: 1. Press menu →features → key as send 2. Press and or press key to select the disable choice. 3. Press or save soft key to save the configuration no key entry timeout no key entry ...

  • Page 93: Keypad Lock

    Basic call features 92 keypad lock to enable keypad lock via phone 1. Press menu--settings--advanced setting--phone setting--lock 2. Press info or switch to change choose lock type:all keys menu key function key lock & answer 3. Press save or ok key to save the configuration. To enable keypad lock v...

  • Page 94: Hot Line

    Basic call features 93 5. To click to save the configuration. To disable keypad lock via webpage 1. Click webpage setting →features 2. To choose disable for the phone lock. 3. To click to save the configuration. Hot line to configure hot line 1. Press menu →features → hot line 2. Enter the number an...

  • Page 95

    Basic call features 94 to configure hotline auto dial via web interface 1. Setting → features. 2. Fill the number in the hotline number and hotline time-out. 3. Click to save the configuration. Delete the hotline number and save the configuration, and then now the hotline auto dial is cancelled..

  • Page 96: Line

    Function key features settings 95 function key features settings line it works same as line keys. To configure line feature via web interface 1. Click function keys → line or memory key. 2. Select the wanted key and set as line. 3. Select the account. 4. Click the button to save the configuration. S...

  • Page 97: Blf

    Function key features settings 96 2. Press and or press key to select the speed dial in the type field. 3. Enter the targeted number. 4. Press or save soft key to save the configuration then the selected line or memory key will work as speed dial. To configure speed dial feature via web interface 1....

  • Page 98

    Function key features settings 97 1. When the monitored line is idle, the light is steady green. 2. When the monitored line is ringing, the light is blinking red, press the blf key to pick the phone up directly. 3. When the monitored line is calling or in a conversation, the light is steady red. To ...

  • Page 99: Blf List

    Function key features settings 98 note： this feature is not available on all servers. For more information, contact your system administrator. After setting the blf key, do not need to restart the phone. Blf list to configure blf list via web interface: 1. Login and click account.

  • Page 100

    Function key features settings 99 2. Click advanced and then fill the eventlist blf url. 3. To configure blf list keys 3.1 clickfunction keysmemory key 3.2 select the blf list in the type field. 3.3. Select account 3.4 click to save the configuration..

  • Page 101: Voice Message

    Function key features settings 100 for more information, please check blf list note on www.H-tek.Com . Voice message this phone supports voicemail, and when there is message, the message will will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy to...

  • Page 102: Direct Pickup

    Function key features settings 101 4. Filled the label displayed on lcd. 5. Select the account. 6. Click the to save the configuration. To configure a voice mail key by phone interface: 1. Press menu →features →function keys→line or memory keys as function keys → memory key1(for example). 2. Select ...

  • Page 103: Group Pickup

    Function key features settings 102 4. Press or save soft key to save the configuration then the selected line or memory key will work as direct pickup. To configure direct pickup feature via web interface 1. Click function keys → line or memory key. 2. Select the wanted line or memory key and set as...

  • Page 104: Call Park

    Function key features settings 103 3. Press and or press key to select the group pickup in the type field. 4. Enter pickup code and followed the desired group number 5. Press or save soft key to save the configuration to configure the group pick up via web interface 1. Click function keys → line or ...

  • Page 105: Intercom

    Function key features settings 104 2. Press and or press switch soft key to select the call park. 3. Press or save soft key to save the configuration to configure the call park via web interface 1. Click function key → line or memory key. 2. Select the desired line or memory key and select call park...

  • Page 106

    Function key features settings 105 3. Enter the intercom codes followed by desired number. 4. Press or save soft key to save the configuration then the selected line or memory key will work as intercom. To configure intercom feature via web interface 1. Click function keys → line or memory key. 2. S...

  • Page 107: Dtmf

    Function key features settings 106 note： this feature is not available on all servers. For more information, contact your system administrator. Dtmf when the key is configured as dtmf key, you are allowed to send out the desired dtmf number during the conversation. To use this feature, you should su...

  • Page 108: Prefix

    Function key features settings 107 5. Press or save soft key to save the configuration to configure the dtmf via web interface 1. Click function keys → line or memory key. 2. Select the desired line or memory key and select dtmf in the type. 3. Fill the value with the desired dtmf number. 4. Click t...

  • Page 109: Local Group

    Function key features settings 108 to configure the prefix via web interface 1. Click function key → line or memory key. 2. Select the desired line or memory key and select prefix in the type. 3. Fill the value. 4. Click the to save the configuration. Then when you press this key, the set value is i...

  • Page 110: Xml Group

    Function key features settings 109 2. Select the desired key and select local group in the type. 3. Click the to save the configuration. Then you can press the local group key to access the pre-defined contact group in the local directory quickly. Xml group when use the xml group feature, press the ...

  • Page 111: Ldap

    Function key features settings 110 2. Select the desired key and select xml group in the type. 3. Click the to save the configuration. Ldap when use the ldap feature, you can get the ldap phonebook directly. To configure the ldap via phone interface 1. Press menu →features →function keys→memory keys...

  • Page 112: Xml Browser

    Function key features settings 111 3. Click the to save the configuration. Xml browser you can use this key feature to access the xml browser quickly. The xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications,...

  • Page 113: Broadsoft Group

    Function key features settings 112 2. Select the desired key and select xml browser in the type. 3. Filled the access url for xml browser (e.G.Http://192.168.0.240:8080/xmlbrowser/text.Xml) 4. Click the button to save the configuration. Broadsoft group when use the broadsoft group feature, press the...

  • Page 114: Conference

    Function key features settings 113 2. Select the desired key and select broadsoft group in the type. 3. Click the button to save the configuration. Conference the htek ip phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key...

  • Page 115: Transfer

    Function key features settings 114 1. Press menu →features →function keys→memory keys as function keys → memory key1(for example) 2. Select the wanted memory key. 3. Press and or press key to select the forward in the type field. 4. Enter the number that to forward. 5. Press or save soft key to save...

  • Page 116: Hold

    Function key features settings 115 5. Press or save soft key to save the configuration to configure transfer via web interface 1. Click function keys →memory key. 2. Select the desired key and select transfer in the type. 3. Enter the value with the number that wanted transfer to 4. Click the button...

  • Page 117: Group Listening

    Function key features settings 116 group listening with this feature, when you active a call, you can listen using handset and free-speaker, but only can use the handset to speak. To configure the group listenning via phone interface 1. Press menu →features →function keys→memory keys as function key...

  • Page 118: Redial

    Function key features settings 117 4. Press or save soft key to save the configuration to configure dnd via web interface 1. Click function keys →memory key. 2. Select the desired key and select dnd in the type. 3. Click the button to save the configuration. To enable dnd feature press the dnd soft ...

  • Page 119: Set Sms Memory Key

    Function key features settings 118 2. Select the account(from which account the sms sent) 3. Enter the target number 4. Input the content of sms, and click send. To send sms via phone interface: 1. Click menumessagetext messageset sms 2. Enter the contents in the white field. 3. Press the save bu...

  • Page 120: Record

    Function key features settings 119 4. Press or save soft key to save the configuration to configure sms via web interface 1. Click function keys →memory key. 2. Select the desired key and select sms in the type. 3. Click the to save the configuration. Record with record feature, you can record calls...

  • Page 121: Url Record

    Function key features settings 120 1. Click function keys → line or memory key. 2. Select the desired line or memory key and select record in the type. 3. Click the button to save the configuration. Note: please contact the system administrator whether support this feature or not. Url record the pho...

  • Page 122: Paging

    Function key features settings 121 2. Select the desired line or memory key and select url record in the type. 3. Click the button to save the configuration. Paging with this feature, you can call a paging group directly. To configure the paging via phone interface 1. Press menu →features →function ...

  • Page 123: Public Hold

    Function key features settings 122 1. Press menu →features →function keys→line or memory keys as function keys → memory key1(for example) 2. Select the wanted line or memory key. 3. Press and or press key to select the shared line in the type field. 4. Press and or press key to select the account id...

  • Page 124: Private Hold

    Function key features settings 123 to configure the public hold via phone interface 1. Press menu →features →function keys→line or memory keys as function keys → memory key1(for example) 2. Select the wanted line or memory key. 3. Press and or press key to select the public hold. 4. Press or save so...

  • Page 125: Share Line

    Function key features settings 124 2. Select the wanted line or memory key. 3. Press and or press key to select the private hold. 4. Press or save soft key to save the configuration to configure private hold via web interface 1. Click function keys →memory key. 2. Select the desired key and select p...

  • Page 126: Hot Desking

    Function key features settings 125 1. Press menu →features →function keys→line or memory keys as function keys → memory key1(for example) 2. Select the wanted line or memory key. 3. Press and or press key to select the share line. 4. Enter the number in the value field. 5. Select the desired account...

  • Page 127

    Function key features settings 126 1. Press menu →features →function keys→line or memory keys as function keys → memory key1(for example) 2. Select the wanted line or memory key. 3. Press and or press key to select the hot desking. 4. Enter the display name in the value field. 5. Press or save soft ...

  • Page 128: Acd (Pending)

    Function key features settings 127 note： this feature is not available on all servers. For more information, contact your system administrator. Acd (pending) acd feature is often used in offices for customer service, such as call center. The acd system handles large volumes of incoming calls from ca...

  • Page 129: Zero Touch

    Function key features settings 128 administrator. Zero touch you can use this key feature to configure auto provision and network parameters quickly. This feature is supported on the version 1.0.3.82 or later to configure the zero touch via phone interface 1. Press menu →features →function keys→line...

  • Page 130: Upgrade

    Upgrade 129 upgrade factory reset to set factory reset by phone interface 1. Press menu → setting → advanced setting( default password: admin)→ factory reset 2. Press ok soft key in the warning page. To set factory reset via web interface click management → upgrade click and then confirm the setting...

  • Page 131: System Log

    Upgrade 130 4. Then you’ll get the pacp captures. System log to download system log via web interface: 1. Click managementconfiguration 2. Click of the system log 3. Then you’ll get a txt file: syslog.Txt. . Upgrade to upgrade via http, the “management”->“auto provision” ->” firmware upgrade”-> “up...

  • Page 132

    Upgrade 131 mode” field needs to be set to http, respectively. “firmware server path” needs to be set to a valid url of a http server, server name can be in either fqdn or ip address format. Here are examples of some valid url. E.G. Firmware.Mycompany.Com:5688/hanlong e.G. Www.Mycompany.Com:5688/fm/...

  • Page 133: Configuration File

    Upgrade 132 phone. If the configured firmware server is found and a new code image is available, the uc8xx will attempt to retrieve the new image files by downloading them into the uc8xx’s sdram. During this stage, the uc8xx’s leds will blink fastly until the checking/downloading process is complete...

  • Page 134

    Upgrade 133 1. Click management  configuration download device configuration 2. Then you can get a file: cfg.Bin or cfg.Xml to restore a configuration file: 1. Click management  configuration  restore configuration 2. Select the xxx.Bin or xxx.Xml file, and then click the , then ip phone will re...

  • Page 135: Troubleshooting

    Troubleshooting 134 troubleshooting why is the phone lcd screen blank? 1. Ensure your phone is properly plugged into a functional ac outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3. If the phone is plugged into a power strip, try plugging it directly ...

  • Page 136

    Troubleshooting 135 how to download xml configuration? Click managementconfiguration how to import trusted ca certificate? Click managementtrusted ca.

  • Page 137: How To Use Vlan?

    Troubleshooting 136 how to import server ca certificate? Click managementserver ca how to use vlan? For vlan information, please click vlan note how to use lldp? For lldp information, please click vlan note vlan notes including: 1. Voice vlan 2. Major benefits of using vlans 3. Vlan discovery metho...

  • Page 138: How To Upgrade Via Ftp?

    Troubleshooting 137 how to upgrade via ftp? Click how to upgrade note how to make ringtone? Click how to make ringtone how to use open vpn? Click open vpn note provisioning guide on free pbx: click set auto provision on freepbx failover notes click failover note how to upload wallpaper? Click wallpa...