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NaturalPoint TrackIR User Manual - Part Iii: Trouble Shooting

Summary of TrackIR

  • Page 1

    N a t u r a l p o i n t t r a c k i r user’s manual version 2.11 ™ ™.

  • Page 2: Forward

    2 forward information in this user’s manual is subject to change without notice and does not represent a commitment on the part of eye control technologies, inc. The software described in this user’s manual is furnished under a license agreement and may be used only in accordance with the terms of s...

  • Page 3: Contents

    3 contents part i: getting started...................................................................................4 1.1 what’s included......................................................................................5 1.2 hardware and software installation.......................................

  • Page 4: Part One: Getting Started

    4 part one: getting started 1.0 minimum system requirements windows 98se, windows me, windows 2000, or windows xp pentium 166 five (5) megabytes of free hard disk space 24 megabytes of ram usb connection.

  • Page 5: 1.1 What'S Included

    5 1.1 what's included 1 trackir 4 footusb cable extension 40 dots 2 rings (at and eg models only) y breakout cable for switch input 2 software diskettes (at and eg models only) extra rubber pads for laptop use.

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    6 1.2 software and hardware installation install the trackir software before you connect the trackir unit! Software installation 1. Insert the included naturalpoint software cd in your computer’s cd drive. Wait for the install program to start. If the install program does not start within a few minu...

  • Page 7

    7 special windows xp instructions (if you are not using windows xp you may proceed to the hardware installation section) 5. The windows xp found new hardware wizard should appear. The wizard will indicate that it has found the ect naturalpoint firmware loader, and ask if you would like windows to in...

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    8 hardware installation 1. If your monitor is too far away from your computer for the trackir’s usb cable to reach, simply unplug the trackir device, plug the usb extension cable into your computer’s usb port, and plug the trackir into the extension cable’s female connector. 2. Your computer may bri...

  • Page 9

    9 1.3 trackir desktop and laptop mounting setting up the trackir unit on either a desktop or laptop is quick and easy. Desktop mounting: simply set the trackir on top of your monitor and point the unit towards your head or face (see picture below). Figure 2 laptop mounting: the trackir can be easily...

  • Page 10

    10 b. Grasp the metal base and use your other hand to pull the trackir unit up and away from the base. Then, turn the metal base in its hinge so it forms a t shape when looked at straight on (see picture below). C. Bend and hold the two shorter arms of the base together about 1” in the same directio...

  • Page 11: Part Ii: Using The Trackir

    11 part ii: using the trackir 2.1 navigating the naturalpoint software the trackir software is designed to provide you, the user, with a variety of options to maximize your enjoyment of the product. We encourage you to try out all of the settings and features to see what works best for you. 1. Hot k...

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    12 the further the bar is moved to the right, the less head movement is necessary to move the cursor. Any adjustments you make to this setting will be stored under the fourth quick start motion setting marked custom. 5. Smoothing slider bar: this bar controls the degree of head movement that the sys...

  • Page 13: 2.2 Head Control How-to

    13 2.2 head control how-to how it works: the trackir works by tracking infrared light reflected from of the dot on your forehead, glasses, or headset. Set-up: • peel a dot from the sheet and place it on your forehead, bridge of your glasses, or headset microphone. • place the trackir unit on top of ...

  • Page 14

    14 • move the cursor from one side of the monitor to the other and back by rotating your head. Large head movements are not necessary. • once you get used to the feel of the cursor movement, try increasing your speed setting. The faster your speed setting, the less you have to move your head to move...

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    15 2.3 using the trackir software features note: when adjusting settings or changing options in the software, pay close attention to the picture of the trackir unit in the middle of the screen. This picture will often be replaced by instructions or menus. Hot keys: the hot keys feature allows you to...

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    16 note: when a hot key is selected and turned on, it will not perform its normal function while the trackir software is running. Example: if caps lock is selected as your left click key, it will only act as the left click key while you are using the trackir. When you close the trackir software, ass...

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    17 speed slider bar: this bar helps you customize and fine-tune the trackir’s scaling (speed) setting. The further the bar is moved to the right, the less head movement is necessary to move the cursor. You should spend some time experimenting in order to discover your ideal speed level. Any adjustme...

  • Page 18

    18 switch selection menu: this menu lets you use external switches to perform any normal hot key function. (see section 2.6 to learn more about using external switches) the default actions for the right switch and left switch are displayed on the main software screen in the box marked switches. To a...

  • Page 19: 2.4 Dwell Clicking

    19 2.4 dwell clicking (dwell clicking is available with the trackir at model only) dwell clicking: the dwell clicking feature enables total hands free control of your computer. When this feature is active, holding the cursor still for a second will produce a left click, right click, double click, or...

  • Page 20

    20 dwell clicking button bar color key: • no highlight: the function represented by this button has not been selected as either the default or single use action. • green highlight: the function represented by this button has been selected for a single use action. • grayed out: the function represent...

  • Page 21

    21 the fourth button looks like a cursor arrow connected to three dots, and is used for dragging. When this button highlights, the system will allow you to drag the next time you dwell on an icon.When this button appears gray, it is locked and you may double click continuously without highlighting t...

  • Page 22

    22 the button furthest to the right of the button bar show four arrows. This button is used to drag the dwell clicking button bar. To drag the button bar; highlight the drag button, click on the button bar dragging button and move to the desired location. Dwell clicking options to open the dwell cli...

  • Page 23

    23 2. Movement threshold slider bar: this slider bar allows you to adjust the movement threshold from 2 pixels to 20 pixels. This is the amount of movement that the system will ignore while you hold the cursor still. Move the slider bar marked movement threshold to the left to decrease the amount of...

  • Page 24: 2.5 Advanced Settings

    24 2.5 advanced settings the advanced settings menus allow you to adjust and change additional features and options, and view the data window for trouble shooting purposes. The advanced settings menu is divided into two sub-menus; cursor and settings. The data window (described below) appears on bot...

  • Page 25

    25 4. Run minimized button: when this button is highlighted, and run at startup is selected, the trackir software will start and run minimized. 5. Run at startup button: when this button is highlighted, the trackir software will automatically start as soon as windows loads every time turn on or rest...

  • Page 26

    26 1. Data window: see below 2. Settings / cursor toggle buttons: use these buttons to switch back and forth between the two advanced settings sub-menus. 3. Rotation menu: this menu allows you to clip your trackir unit to any part of your laptop screen. To ensure that the proper rotation has been se...

  • Page 27

    27 the data window is designed to help you properly align your trackir unit, and perform basic trouble shooting. To use this feature, click on the advanced settings button on the main software screen. When dot is placed within the trackir’s field of view, the data window will appear as a black squar...

  • Page 28: 2.6 Accessories

    28 2.6 accessories there are several accessories available for your trackir unit that are intended to give you more options for cursor control and clicking based on your needs and preferences. Ring (rings are included with the trackir eg and at models) how it works: using the trackir ring you can co...

  • Page 29: Wand

    29 4. Place the unit on top of your monitor or clip the unit to the top of your laptop screen and aim it at the keyboard. Or clip the unit to the side of your laptop screen and select 90 degree rotation from the advanced settings menu (described in section 2.4) if the unit is clipped to the right si...

  • Page 30

    30 set-up: 1. Place the trackir unit on top of your monitor, clip the unit to the top of your laptop, or place the unit on a table or desk facing towards you. 2. Click on the wand clicking button on the main software page to select enable wand clicking. 3. Pick up the wand and move a few feet back f...

  • Page 31: External Clicking Switches

    31 note: the further you get from the trackir unit, the more wand movement will be necessary to cause the same cursor movement. As you get further away from the unit, increase your speed setting to compensate. External clicking switches (switch clicking is only available with the trackir eg and at m...

  • Page 32

    32 4. Open the trackir software and place a dot on your forehead. Move your head to ensure that the trackir unit is tracking the dot properly. While using your head to move the cursor, click each switch several times to determine which switch is right and left. Use: after determining which is right ...

  • Page 33: Part Iii: Trouble Shooting

    33 part iii: trouble shooting if you are still experiencing difficulty after trying the suggestions in this trouble shooting guide, call 1-541-753-6645 or visit www.Naturalpoint.Com for advanced customer support. Problem software loads and runs, but led indicator light on unit does not come on. Or y...

  • Page 34: Problem

    34 problem erratic tracking, cursor "jumps" around the screen. Possible causes 1. Interference from another light source. 2. Game compatibility mode not turned on while playing a game. Solutions 1. Click the advanced settings button on your trackir software screen. You should see one yellow dot surr...

  • Page 35: Problem

    35 problem difficulty double clicking with the wand possible causes 1. Double click speed set too fast in mouse properties. 2. No audio feedback. Solutions 1. From the control panel, select mouse and set double click speed to slow. 2. Turn on computer sound system and listen to audio feedback when u...

  • Page 36: Solutions

    36 solutions 1/2. Click the advanced settings button on your trackir software screen. While pointing the wand at the trackir unit and depressing the button, you should see one yellow dot surrounded by a green box in the data window. If you see this, check the ensure that the key activated clicking b...

  • Page 37: Problem

    37 problem when using the dwell clicking feature, the system clicks faster/slower than i would like. Possible cause 1. Dwell click speed set too fast/slow. Solution 1. Click on advanced settings. Click on the dwell tab. Adjust the slider bar marked dwell click speed. This will be saved as your new d...

  • Page 38: Problem

    38 problem in dot mode the unit stops tracking me when i move the cursor to the edges of the screen. Possible cause 1. Incorrect speed setting. 2. Improper unit placement. 3. Too much distance between the user and trackir unit. Solution 1. Select the next highest speed setting. 2. Click the advanced...

  • Page 39: Problem

    39 problem when i move my head/ring/wand, the cursor moves in a different direction than i do. Possible cause 1. Incorrect rotation setting. Solution 1. Click on the advanced settings button on the trackir software screen. Find the rotation menu. Make sure that your unit is sitting at the same angle...

  • Page 40: Problem

    40 problem naturalpoint software screen appears different on the monitor when compared with screen shots in this manual. Some buttons may not be visible. Possible cause 1. Incorrect windows display settings. Solution 1. From the start menu, click on settings, then on control panel. 2. Double click o...

  • Page 41: Part IV Software Updates

    41 part iv software updates in order to better serve your needs we continually update the trackir softwarepackage. You may download these updates free of charge from www.Naturalpoint.Com. To download and install new software, please follow these steps: 1. Go to www.Naturalpoint.Com and click on the ...

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