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  5. Operator's Manual

NCR 5877 Personas Operator's Manual

Summary of 5877 Personas

  • Page 1

    5877 personas atm operator manual normal comm reset supervisor publication id: b006-6210-a000 date: 0701 book.Bk page 1 tuesday, july 24, 2001 9:13 am.

  • Page 2

    Ncr - confidential and proprietary use pursuant to company instructions the product described in this book is a licensed product of ncr corporation. Trademark information it is the policy of ncr corporation (ncr) to improve products as new technology, components, software, and firmware become availa...

  • Page 3

    Iii p77 atm - operator manual federal communications commission (fcc) radio frequency interference statement note: this equipment has been tested and found to comply with the limits for a class a digital device, pursuant to part 15 of the fcc rules. These limits are designed to provide reasonable pr...

  • Page 4

    Iv p77 atm - operator manual information to user this equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment doe...

  • Page 5

    V p77 atm - operator manual revision record date page description of change jul 01 all new publication book.Bk page v tuesday, july 24, 2001 9:13 am.

  • Page 6

    Vi p77 atm - operator manual book.Bk page vi tuesday, july 24, 2001 9:13 am.

  • Page 7

    Vii p77 atm - operator manual about this document purpose and audience this publication is intended for ncr customer personnel who are responsible for the day-to-day operation and maintenance of an ncr 5877 personas atm (p77). This manual shows operators how to maintain the p77 in an operational sta...

  • Page 8

    About this document what this manual contains viii p77 atm - operator manual what this manual contains this manual is divided into seven (7) chapters, as follows: ● chapters 1, 2 and 3 introduce the p77 and error reporting. ● chapter 1, “an introduction to the p77” introduces the p77 and shows the l...

  • Page 9

    About this document guide to illustrations used in this manual p77 atm - operator manual ix guide to illustrations used in this manual the illustrations are used as follows: ● solid or black outlined objects (highlighted) are the objects on which an action is to be performed ● outlined arrows indica...

  • Page 10

    About this document guide to illustrations used in this manual x p77 atm - operator manual book.Bk page x tuesday, july 24, 2001 9:13 am.

  • Page 11

    Contents table of contents xi p77 atm - operator manual about this document purpose and audience .........................................................................Vii what this manual contains ............................................................... Viii guide to illustrations used in ...

  • Page 12

    Table of contents xii p77 atm - operator manual security enclosures with controlled access electronic lock ...... 2-15 opening the mas-hamilton lock ................................................ 2-15 closing the mas-hamilton lock .................................................. 2-18 activating ...

  • Page 13

    Table of contents p77 atm - operator manual xiii chapter 6 journal printer replenishing paper - graphics printer...............................................6-1 clearing jams - graphics printer ......................................................6-13 chapter 7 maintenance what is required to mai...

  • Page 14

    Table of contents xiv p77 atm - operator manual book.Bk page xiv tuesday, july 24, 2001 9:13 am.

  • Page 15

    Table of contents an introduction to the personas 77 p77 atm - operator manual chapter 1 an introduction to the personas 77 what is the p77 1- 1 module location 1-3 book.Bk page xv tuesday, july 24, 2001 9:13 am.

  • Page 16

    Table of contents an introduction to the personas 77 p77 atm - operator manual book.Bk page xvi tuesday, july 24, 2001 9:13 am.

  • Page 17

    What is the p77 -1 p77 atm - operator manual 1 an introduction to the personas 77 a what is the p77 1 the ncr 5877 personas atm (p77) is a pc-based self service atm. The heart of the p77 is a pc, running self-service application software. This self-service application software manages transactions a...

  • Page 18

    An introduction to the personas 77 what is the p77 1-2 p77 atm - operator manual p77 with bunch presenter book.Bk page 2 tuesday, july 24, 2001 9:13 am.

  • Page 19

    An introduction to the personas 77 module location p77 atm - operator manual 1-3 module location 1 the external and internal locations of the modules which comprise the p77 are shown in the following illustrations. External location facia receipt printer functional display keys dip card reader displ...

  • Page 20

    An introduction to the personas 77 module location 1-4 p77 atm - operator manual internal location supervisor/operator panel on/off switch pc core floppy disk drive cd rom journal printer receipt printer i/o panel power supply currency dispenser purge bin cabinet front door security enclosure door c...

  • Page 21

    Table of contents getting started p77 atm - operator manual chapter 2 getting started opening/closing the exterior of the p77 2-1 top cabinet - opening 2-1 top cabinet - closing 2-3 security enclosure - opening 2-4 security enclosure - closing 2-5 switching power on/off 2-6 mains power switch 2-6 se...

  • Page 22

    Table of contents getting started p77 atm - operator manual security enclosures with controlled access electronic lock 2-15 opening the mas-hamilton lock 2-15 closing the mas-hamilton lock 2-18 activating the mas-hamilton lock 2-19 mas-hamilton documentation 2-22 front operator interface 2-23 operat...

  • Page 23

    Opening/closing the exterior of the p77 -1 p77 atm - operator manual 2 getting started b opening/closing the exterior of the p77 2 the top cabinet and security enclosure of the p77 can be opened independently of each other. This enables the consumables in the top cabinet to be replenished without co...

  • Page 24

    Getting started opening/closing the exterior of the p77 2-2 p77 atm - operator manual 5 using both hands, carefully pull the facia out of the top cabinet until the slides are fully extended. Book.Bk page 2 tuesday, july 24, 2001 9:13 am.

  • Page 25

    Getting started opening/closing the exterior of the p77 p77 atm - operator manual 2-3 top cabinet - closing 2 close the top cabinet as follows: caution do not grip the facia when closing the top cabinet. 1 with your hands flat, either side of the keypad, push the facia into the top cabinet until the...

  • Page 26

    Getting started opening/closing the exterior of the p77 2-4 p77 atm - operator manual security enclosure - opening 2 open the security enclosure as follows: 1 insert the key, in the cabinet lock, and turn it clockwise. 2 open the cabinet door. 3 unlock the safe door, in accordance with the relevant ...

  • Page 27

    Getting started opening/closing the exterior of the p77 p77 atm - operator manual 2-5 security enclosure - closing 2 closing the security enclosure as follows: 1 close and lock the security enclosure door in accordance with the relevant instructions detailed under “open/closing the standard security...

  • Page 28

    Getting started switching power on/off 2-6 p77 atm - operator manual switching power on/off 2 there are two power switches fitted to the p77: ● mains power switch - switches mains power on/off. ● security enclosure interlock switch - switches power, to the cash dispenser located inside the security ...

  • Page 29

    Getting started switching power on/off p77 atm - operator manual 2-7 security enclosure interlock switch 2 when the safe door is opened, power to the cash dispenser is switched off by an isolator switch. The dispenser isolator switch is located, behind a cover, on the bottom of the safe. Note: power...

  • Page 30

    Getting started entering supervisor mode 2-8 p77 atm - operator manual entering supervisor mode 2 entering supervisor mode depends on whether you are accessing the top cabinet or the security enclosure of the p77: ● top cabinet - manually ● security enclosure - automatically. Manually 2 when you acc...

  • Page 31

    Getting started entering supervisor mode p77 atm - operator manual 2-9 auto-supervisor 2 the p77 is fitted with an auto-supervisor facility. However, this only applies when accessing the security enclosure. The p77 will automatically enter supervisor mode when the safe door is opened. When the safe ...

  • Page 32

    Getting started opening/closing the standard security enclosure 2-10 p77 atm - operator manual opening/closing the standard security enclosure 2 the standard security enclosure door will have a locking handle plus either: ● one lock (primary) or, ● two locks (primary and secondary). The make of lock...

  • Page 33

    Getting started opening/closing the standard security enclosure p77 atm - operator manual 2-11 position of primary and secondary locks 2 the following illustrations show the relative positions of primary and secondary locks. Opening sequence of the primary and secondary locks 2 if the p77 has a prim...

  • Page 34

    Getting started opening/closing the standard security enclosure 2-12 p77 atm - operator manual keylocks 2 the pair of keylock keys supplied with the p77 have been pre-cut to a random factory-set combination. If one key should get lost, a new pair of keys should be obtained and the keylock setting ch...

  • Page 35

    Getting started opening/closing the standard security enclosure p77 atm - operator manual 2-13 factory set combination - unlocking 2 if the combination lock is set at the original factory setting of 50, unlock it as follows, dialling on the opening index: 1 if a keylock is fitted to the combination ...

  • Page 36

    Getting started opening/closing the standard security enclosure 2-14 p77 atm - operator manual customer set combination - unlocking 2 if the combination has been set at a three-number combination, for example 36-82-44, unlock it as follows: 1 if a keylock is fitted to the combination lock, insert th...

  • Page 37: 2 3

    Getting started security enclosures with controlled access electronic lock p77 atm - operator manual 2-15 security enclosures with controlled access electronic lock 2 this section describes how to operate the mas-hamilton lock to gain access to the security enclosure of the p77. Note: before the mas...

  • Page 38

    Getting started security enclosures with controlled access electronic lock 2-16 p77 atm - operator manual to open the mas-hamilton lock, proceed as follows: 1 phone the kmc 2 give requested details to verify identity to the kmc. 3 take note of the 6-digit access code (three pairs of two), allocated ...

  • Page 39: 2 3

    Getting started security enclosures with controlled access electronic lock p77 atm - operator manual 2-17 9 hold the pi key against the key reader to charge the pi key: 10 if the correct 6-digit code has been entered and a valid pi key has been pressed against the key reader, opr will be displayed o...

  • Page 40

    Getting started security enclosures with controlled access electronic lock 2-18 p77 atm - operator manual closing the mas- hamilton lock 2 to close the mas-hamilton lock, proceed as follows: 1 close the safe door. 2 spin the opening/closing knob counter clockwise to activate the bolt and charge the ...

  • Page 41: 2 3

    Getting started activating the mas-hamilton lock p77 atm - operator manual 2-19 activating the mas-hamilton lock 2 activating the mas-hamilton lock requires a coordinated effort between a dispatcher at the key management centre (kmc) and first line maintenance (flm) or route person (the term flm wil...

  • Page 42

    Getting started activating the mas-hamilton lock 2-20 p77 atm - operator manual the roles of the dispatcher and flm personnel are as follows: ● dispatcher - activates: ● the mas-hamilton lock in the program ● and the supervisor audit (sa) key. ● flm person physically goes to the mas-hamilton lock on...

  • Page 43

    Getting started activating the mas-hamilton lock p77 atm - operator manual 2-21 4 enter the factory combination 50 25 50. 5 after the factory combination has been correctly entered, the isa symbol will be displayed. Hold the sa key against the mas- hamilton lock’s key reader until poc is displayed. ...

  • Page 44

    Getting started activating the mas-hamilton lock 2-22 p77 atm - operator manual mas-hamilton documentation 2 further details of how to set up and manage the mas-hamilton lock operations are detailed in the following mas-hamilton group publications: ● cencon system 2000 access control system ● gettin...

  • Page 45

    Getting started front operator interface p77 atm - operator manual 2-23 front operator interface 2 operator panel 2 depending on the configuration of the p77, the operator panel is used in conjunction with the cardholder display, (may be a touch screen), the function display keys (fdks) and the card...

  • Page 46

    Getting started front operator interface 2-24 p77 atm - operator manual the switches and indicator on the front operator panel are: state of health messages 2 state of health (soh) messages, if any, will be displayed, on the cardholder display, when the p77 enters the supervisor mode. Running a prog...

  • Page 47

    Getting started hardware reset p77 atm - operator manual 2-25 hardware reset 2 a reset switch is provided on the operator panel. When the reset switch is pressed, the p77 executes its diagnostic procedures, reloads the system software and initialises the user application program. To reset the p77, p...

  • Page 48

    Getting started inserting/removing diskettes 2-26 p77 atm - operator manual inserting/removing diskettes 2 to insert or remove a diskettes from the disk drive proceed as follows. 1 open the top cabinet. 2 if necessary, press in the button shown below to eject the current diskette from the disk drive...

  • Page 49

    Getting started inserting/removing diskettes p77 atm - operator manual 2-27 3 insert the new diskette into the disk drive as shown. Standard enclosure 2 4 close and lock the top cabinet. Book.Bk page 27 tuesday, july 24, 2001 9:13 am.

  • Page 50

    Getting started inserting/removing compact disks 2-28 p77 atm - operator manual inserting/removing compact disks 2 to insert or remove a compact disk (cd) from the disk drive proceed as follows. 1 open the top cabinet. 2 press the button shown below to open the disk tray and, if necessary, remove th...

  • Page 51

    Getting started inserting/removing compact disks p77 atm - operator manual 2-29 4 either, re-press the button, or lightly push the end of the tray inwards until it retracts automatically. 5 close and lock the top cabinet. Book.Bk page 29 tuesday, july 24, 2001 9:13 am.

  • Page 52

    Getting started inserting/removing compact disks 2-30 p77 atm - operator manual book.Bk page 30 tuesday, july 24, 2001 9:13 am.

  • Page 53

    Table of contents error reporting p77 atm - operator manual chapter 3 error reporting error reporting - using state of health 3-1 how errors in the pc module are reported 3-3 error reporting - using oes codes 3-5 the oes codes 3-5 oes codes - structure 3-5 oes codes 3-6 oes codes - qualifier codes 3...

  • Page 54

    Table of contents error reporting p77 atm - operator manual book.Bk page xxxii tuesday, july 24, 2001 9:13 am.

  • Page 55

    Error reporting - using state of health -1 p77 atm - operator manual 3 error reporting c error reporting - using state of health 3 the p77 may use an error reporting system called state of health (soh) reporting. Soh reporting is designed to tell you how “healthy” your p77 is. In addition to reporti...

  • Page 56

    Error reporting error reporting - using state of health 3-2 p77 atm - operator manual some soh messages require to be acted upon immediately, others indicate you should be prepared to carry out a replenishment/ replacement procedure in the near future. If required, use the relevant verify soh option...

  • Page 57

    Error reporting how errors in the pc module are reported p77 atm - operator manual 3-3 how errors in the pc module are reported 3 the soh reporting system does not report on the operator panel if a fault has occurred on one of the boards in the pc module. The boards in the pc module are tested durin...

  • Page 58

    Error reporting how errors in the pc module are reported 3-4 p77 atm - operator manual the location of the led, for the pele board, is shown in the following illustrations. The led for the phantom board is located on the sspa board. Book.Bk page 4 tuesday, july 24, 2001 9:13 am.

  • Page 59

    Error reporting error reporting - using oes codes p77 atm - operator manual 3-5 error reporting - using oes codes 3 p77s which do not use the state of health (soh) reporting system run applications which have been written to the migrated application device interface (adi). If your p77 does not use s...

  • Page 60

    Error reporting error reporting - using oes codes 3-6 p77 atm - operator manual oes codes 3 the oes codes are shown in the following tables: oes codes - qualifier codes 3 the oes qualifier codes are shown in the following table: code module rpt receipt printer jpt journal printer dis currency dispen...

  • Page 61

    Table of contents currency dispenser p77 atm - operator manual chapter 4 currency dispenser replenishing currency cassettes 4-1 emptying the currency purge/reject bin 4-3 clearing jams - bunch dispenser 4-5 book.Bk page vii tuesday, july 24, 2001 9:13 am.

  • Page 62

    Table of contents currency dispenser p77 atm - operator manual book.Bk page viii tuesday, july 24, 2001 9:13 am.

  • Page 63

    Replenishing currency cassettes -1 p77 atm - operator manual 4 currency dispenser d replenishing currency cassettes 4 to replenish the currency cassettes in your p77 proceed as follows: 1 open the security enclosure. 2 lift the catch on the right-hand side of the currency cassette you wish to replen...

  • Page 64

    Currency dispenser replenishing currency cassettes 4-2 p77 atm - operator manual 3 if the cassette is to be sent to a secure area for refilling, do so in accordance with your institute's rules. Refer to ncr publication h-8015-std1-01/02-08 currency cassette owner's manual, d1- 1297-afor details of h...

  • Page 65

    Currency dispenser emptying the currency purge/reject bin p77 atm - operator manual 4-3 emptying the currency purge/reject bin 4 to empty the standard currency purge/reject bin in your p77, proceed as follows: 1 open the security enclosure. Book.Bk page 3 tuesday, july 24, 2001 9:13 am.

  • Page 66

    Currency dispenser emptying the currency purge/reject bin 4-4 p77 atm - operator manual 2 lift the catch on the left-hand side of the bin and pull the bin out of your p77. 3 remove the currency from the bin. 4 slide the empty bin into your p77 until it locks in place. 5 close and lock the security e...

  • Page 67

    Currency dispenser clearing jams - bunch dispenser p77 atm - operator manual 4-5 clearing jams - bunch dispenser 4 the indication of a currency dispenser jam will be a state of health (soh) message. To clear a currency jam proceed as follows: 1 open the security enclosure. 2 lift the currency dispen...

  • Page 68

    Currency dispenser clearing jams - bunch dispenser 4-6 p77 atm - operator manual 3 the procedures for clearing a jam depend on the cause and location of the jam. The soh message will indicate where the jam is. ● if soh indicates a bill jam at the pick sensor/ module, or a gulp feed failure, go to st...

  • Page 69

    Currency dispenser clearing jams - bunch dispenser p77 atm - operator manual 4-7 4 bill jam at the pick sensor/module or a gulp feed failure - lift the green catch on the right-hand side of the currency cassette indicated in the soh message (cassette position 1 is the top cassette) and pull the cass...

  • Page 70

    Currency dispenser clearing jams - bunch dispenser 4-8 p77 atm - operator manual 7 bill jam in the main transport - turn the pulley on the side of the dispenser counter-clockwise until the bills enter the stacking area. Book.Bk page 8 tuesday, july 24, 2001 9:13 am.

  • Page 71

    Currency dispenser clearing jams - bunch dispenser p77 atm - operator manual 4-9 8 insert your hand through the hole in the side of the dispenser as shown, and remove the bills. Proceed to step15. Book.Bk page 9 tuesday, july 24, 2001 9:13 am.

  • Page 72

    Currency dispenser clearing jams - bunch dispenser 4-10 p77 atm - operator manual 9 bill jam at sensor 2 - turn the large gear wheel on the side of the dispenser until the clamp arm, indicated below, is in its up position. Book.Bk page 10 tuesday, july 24, 2001 9:13 am.

  • Page 73

    Currency dispenser clearing jams - bunch dispenser p77 atm - operator manual 4-11 10 insert your hand through the hole in the side of the dispenser as shown, and remove the bills. Proceed to step15. Book.Bk page 11 tuesday, july 24, 2001 9:13 am.

  • Page 74

    Currency dispenser clearing jams - bunch dispenser 4-12 p77 atm - operator manual 11 bill jam at sensor 1 - lift the catch on the left-hand side of the purge bin and pull the purge bin out of the dispenser. Book.Bk page 12 tuesday, july 24, 2001 9:13 am.

  • Page 75

    Currency dispenser clearing jams - bunch dispenser p77 atm - operator manual 4-13 12 reach inside the hole vacated by the purge bin and remove any jammed bills. If you cannot reach the bills, turn the drums indicated below until the bills are in an accessible position and then remove them. 13 push t...

  • Page 76

    Currency dispenser clearing jams - bunch dispenser 4-14 p77 atm - operator manual 14 bill jam at sensor 4, 5 or 6 - if required, turn the drums in the top of the transport until the bills are in an accessible position. Reach into the transport and remove the bills. 15 push the dispenser back into th...

  • Page 77

    Table of contents receipt printer p77 atm - operator manual chapter 5 receipt printer replenishing paper 5-1 clearing jams 5-6 book.Bk page xv tuesday, july 24, 2001 9:13 am.

  • Page 78

    Table of contents receipt printer p77 atm - operator manual book.Bk page xvi tuesday, july 24, 2001 9:13 am.

  • Page 79

    Replenishing paper -1 p77 atm - operator manual 5 receipt printer e replenishing paper 5 the paper used to replenish your printer must meet the specification given in ncr publication consumable items for self service, (b006-4992-0000). To replace the printer paper proceed as follows: 1 open the top ...

  • Page 80

    Receipt printer replenishing paper 5-2 p77 atm - operator manual 3 open the print mechanism cover using the green locking lever - the cover will spring open. 4 lift out the paper roll core, spindle and any remaining paper. Pull out any paper from the paper entry slot. Discard the paper roll core and...

  • Page 81

    Receipt printer replenishing paper p77 atm - operator manual 5-3 5 close the print mechanism cover - push it down until it clicks shut. 6 remove sufficient paper from the new supply roll so that no traces of glue or tape remain on the roll. Tear off the end of the supply roll to make a reasonably st...

  • Page 82

    Receipt printer replenishing paper 5-4 p77 atm - operator manual 8 manually guide the paper into the printer entry slot until it stops - approximately 75 mm (3 in.). Book.Bk page 4 tuesday, july 24, 2001 9:13 am.

  • Page 83

    Receipt printer replenishing paper p77 atm - operator manual 5-5 9 press the paper feed button and continue to feed in the paper manually until it is gripped by the print mechanism. The printer will automatically feed the paper through the printer, print a test graphic and feed the receipt out of th...

  • Page 84

    Receipt printer clearing jams 5-6 p77 atm - operator manual clearing jams 5 the indication of a receipt printer jam will be a state of health message. To clear a jam within the receipt printer, proceed as follows: 1 open the top cabinet. 2 press the normal/supervisor switch, on the operator panel, t...

  • Page 85

    Receipt printer clearing jams p77 atm - operator manual 5-7 5 remove any jammed paper from the exit slot/end of the transport. 6 lift the transport, to align it with the exit slot, and slide the printer forwards until the plunger engages. 7 check that the transport is engaged correctly with the exit...

  • Page 86

    Receipt printer clearing jams 5-8 p77 atm - operator manual 8 paper jammed in the printer transport - remove it carefully using your fingers. Book.Bk page 8 tuesday, july 24, 2001 9:13 am.

  • Page 87

    Receipt printer clearing jams p77 atm - operator manual 5-9 9 paper jammed under the printer cover - open the print mechanism cover using the green locking lever - the cover will spring open. Book.Bk page 9 tuesday, july 24, 2001 9:13 am.

  • Page 88

    Receipt printer clearing jams 5-10 p77 atm - operator manual 10 remove any torn or crumpled paper from under the cover. 11 make sure that the receipt roll can turn freely by spinning the paper roll away from the front of the printer. If the roll does not turn freely, remove it from the printer and c...

  • Page 89

    Receipt printer clearing jams p77 atm - operator manual 5-11 13 close the print mechanism cover - push it down until it clicks. 14 if necessary, tear off the end of paper roll to make a reasonably straight edge. Book.Bk page 11 tuesday, july 24, 2001 9:13 am.

  • Page 90

    Receipt printer clearing jams 5-12 p77 atm - operator manual 15 manually guide the paper roll into the printer entry slot until it stops - approximately 75 mm (3 in.). Book.Bk page 12 tuesday, july 24, 2001 9:13 am.

  • Page 91

    Receipt printer clearing jams p77 atm - operator manual 5-13 16 press the paper feed button and continue to feed in the paper manually until it is gripped by the print mechanism. The printer will automatically feed the paper through the printer, print a test graphic and feed the receipt out of the t...

  • Page 92

    Receipt printer clearing jams 5-14 p77 atm - operator manual book.Bk page 14 tuesday, july 24, 2001 9:13 am.

  • Page 93

    Table of contents journal printer p77 atm - operator manual chapter 6 journal printer replenishing paper - graphics printer 6-1 clearing jams - graphics printer 6-13 book.Bk page xv tuesday, july 24, 2001 9:13 am.

  • Page 94

    Table of contents journal printer p77 atm - operator manual book.Bk page xvi tuesday, july 24, 2001 9:13 am.

  • Page 95

    Replenishing paper - graphics printer -1 p77 atm - operator manual 6 journal printer f replenishing paper - graphics printer 6 the paper used to replenish your printer must meet the specification given in ncr publication consumable items for self service, b006-0000-4992. If your atm is configured wi...

  • Page 96

    Journal printer replenishing paper - graphics printer 6-2 p77 atm - operator manual 3 if there is any paper left on the supply roll, press the paper feed button to wind on a few turns of blank paper to protect the printed journal roll. Book.Bk page 2 tuesday, july 24, 2001 9:13 am.

  • Page 97

    Journal printer replenishing paper - graphics printer p77 atm - operator manual 6-3 4 remove the printed journal roll by pushing it up from underneath. If necessary, tear off the paper against the serrated cutter. Book.Bk page 3 tuesday, july 24, 2001 9:13 am.

  • Page 98

    Journal printer replenishing paper - graphics printer 6-4 p77 atm - operator manual 5 remove the take-up spindle from the paper roll. Book.Bk page 4 tuesday, july 24, 2001 9:13 am.

  • Page 99

    Journal printer replenishing paper - graphics printer p77 atm - operator manual 6-5 6 lift one of the green locking levers to open the print mechanism. Book.Bk page 5 tuesday, july 24, 2001 9:13 am.

  • Page 100

    Journal printer replenishing paper - graphics printer 6-6 p77 atm - operator manual 7 remove the paper roll core and any remaining paper from the printer. Book.Bk page 6 tuesday, july 24, 2001 9:13 am.

  • Page 101

    Journal printer replenishing paper - graphics printer p77 atm - operator manual 6-7 8 remove sufficient paper from the new journal roll so that there are no traces of glue or tape. Place the new roll in the journal printer as shown. 9 tear the end of the paper to leave a reasonably clean and straigh...

  • Page 102

    Journal printer replenishing paper - graphics printer 6-8 p77 atm - operator manual 10 lifting the paper entry cover with one hand, feed the paper through until the end is visible. Release the paper entry cover. 11 pull about 300 mm (12in.) of paper through the print mechanism. Fold the end of the p...

  • Page 103

    Journal printer replenishing paper - graphics printer p77 atm - operator manual 6-9 12 hold the take-up spindle so that the black end is at the same side of the printer as the black roll guide. Insert the folded edge of the paper into the slot on the take-up spindle and wind the paper around the cor...

  • Page 104

    Journal printer replenishing paper - graphics printer 6-10 p77 atm - operator manual 13 making sure that the black end of the spindle is against the black roll guide, push the take-up spindle down between the roll guides until it clicks into place. (starting with the spindle at an angle will make it...

  • Page 105

    Journal printer replenishing paper - graphics printer p77 atm - operator manual 6-11 14 close the print mechanism, making sure that it clicks shut. A test graphic will be printed automatically: ● a “smiley” graphic indicates correct operation. ● a picture of the printer showing a paper roll being re...

  • Page 106

    Journal printer replenishing paper - graphics printer 6-12 p77 atm - operator manual 15 press the paper feed button to wind on the paper until all slack is taken up and the test graphic has disappeared onto the take- up roll. 16 if nothing is printed on the paper when the print mechanism is closed, ...

  • Page 107

    Journal printer clearing jams - graphics printer p77 atm - operator manual 6-13 clearing jams - graphics printer 6 the indication of a journal printer jam will be a state of health message or overprinting. To clear a paper jam within the journal printer, proceed as follows: 1 open the top cabinet. 2...

  • Page 108

    Journal printer clearing jams - graphics printer 6-14 p77 atm - operator manual 4 lift one of the green locking levers to open the print mechanism. 5 remove any torn or crumpled paper from within the print mechanism. If anything is printed on this paper, keep it with the printed take-up roll. Warnin...

  • Page 109

    Journal printer clearing jams - graphics printer p77 atm - operator manual 6-15 7 check that the printed take-up roll is winding on evenly and that it is not being crumpled against one of the roll guides. If you cannot move the paper away from the guide, you should replace the journal roll as explai...

  • Page 110

    Journal printer clearing jams - graphics printer 6-16 p77 atm - operator manual book.Bk page 16 tuesday, july 24, 2001 9:13 am.

  • Page 111

    Table of contents maintenance p77 atm - operator manual chapter 7 maintenance what is required to maintain the p77? 7-1 daily tasks 7-1 weekly tasks 7-1 emptying the dip reader debris bin 7-1 replenishment 7-1 cleaning kit 7-2 looking after the p77 7-3 weekly maintenance procedures 7-3 cleaning the ...

  • Page 112

    Table of contents maintenance p77 atm - operator manual book.Bk page xviii tuesday, july 24, 2001 9:13 am.

  • Page 113

    What is required to maintain the p77? -1 p77 atm - operator manual 7 maintenance g what is required to maintain the p77? 7 the p77 needs very little attention after installation. Daily tasks 7 the following daily tasks are required: ● check that there are sufficient supplies in the p77. Weekly tasks...

  • Page 114

    Maintenance cleaning kit 7-2 p77 atm - operator manual cleaning kit 7 the cleaning kit (ref no.009-0004633) contains all the recommended materials for maintenance and cleaning of your atm. The kit is obtainable from your local ncr field engineering organisation and contains the materials shown in th...

  • Page 115

    Maintenance looking after the p77 p77 atm - operator manual 7-3 looking after the p77 7 weekly maintenance procedures 7 the weekly maintenance procedures are: ● clean the facia and exterior panels ● clean the magnetic heads on the dip card reader. Cleaning the facia and exterior panels 7 clean the s...

  • Page 116

    Maintenance looking after the p77 7-4 p77 atm - operator manual ● do not use any of the following cleaning agents: ● benzene ● petrol (gasoline) ● acetone ● carbon tetrachloride ● paint stripper of any kind. Keyboards vandalised by paint should not be cleaned. The keyboard should be replaced. Cleani...

  • Page 117

    Maintenance printer media storage p77 atm - operator manual 7-5 printer media storage 7 to get the best results from your printer, store spare paper supplies in a cool, dry, dust-free place. Leave the articles in their original packing material until required for use. Book.Bk page 5 tuesday, july 24...

  • Page 118

    Maintenance printer media storage 7-6 p77 atm - operator manual book.Bk page 6 tuesday, july 24, 2001 9:13 am.

  • Page 119

    - 1 index p77 atm - operator manual index index 0 a activating the mas-hamilton lock 2-19 an introduction to the p77 module location 1-3 what is the p77 1-1 auto-supervisor 2-9 c changing combination 2-14 cleaning kit 7-2 clearing jams journal printer (graphics) 6-13 receipt printer 5-6 closing mas-...

  • Page 120

    Index index-2 p77 atm - operator manual currency purge bin emptying 4-3 customer set combination unlocking 2-14 d daily maintenance tasks 7-1 digital audio front access volume control 2-24 dip card reader head cleaning 7-4 documentation mas-hamilton lock 2-22 e emptying debris bin 7-1 entering super...

  • Page 121

    Index p77 atm - operator manual index-3 g getting started activating the mas-hamilton lock 2-19 closing the security enclosure 2-5 closing the top cabinet 2-3 controlled access electronic lock 2-15 entering supervisor mode 2-8 front operator interface 2-23 hardware reset 2-25 inserting/removing comp...

  • Page 122

    Index index-4 p77 atm - operator manual l lock types 2-10 locking combination lock 2-14 keylock 2-12 looking after the p77 cleaning facia and exterior panels 7-3 cleaning magnetic heads dip card readers 7-4 daily maintenance tasks 7-1 weekly maintenance tasks 7-3 m magnetic head cleaning dip card re...

  • Page 123

    Index p77 atm - operator manual index-5 p p77 closing 2-1 opening 2-1 with bunch presenter 1-2 pc module error reporting 3-3 power switching on/off 2-6 primary and secondary locks closing sequence 2-11 opening sequence 2-11 position 2-11 primary lock types combination lock 2-10 with keylock 2-10 key...

  • Page 124

    Index index-6 p77 atm - operator manual s sargent and greenleaf 2-10 secondary lock types 2-10 combination lock 2-10 keylock 2-10 security enclosure closing 2-5 opening 2-4 security enclosure interlock switch 2-7 standard security enclosure change the combination 2-14 combination locks 2-12 customer...

  • Page 125

    Index p77 atm - operator manual index-7 u unlocking a keylock 2-12 customer set combination 2-14 factory set combination lock 2-13 w weekly maintenance tasks 7-1, 7-3 what is required to maintain your terminal? 7-1 what is the p77 1-1 what this manual contains viii book.Bk page 7 tuesday, july 24, 2...

  • Page 126

    Index index-8 p77 atm - operator manual book.Bk page 8 tuesday, july 24, 2001 9:13 am.

  • Page 127

    Ncr welcomes your feedback on this publication. Your comments can be of great value in helping us improve our information products. You may send your comments, electronically, to the information solutions department at dundee. See over for details. Indicate the ways you feel we could improve this pu...

  • Page 128

    Cut fold affix postage stamp here write any additional comments you may have below and on additional sheets, if necessary. Include page numbers where applicable. Use the following addresses to send your comments, electronically, to the information solutions department at dundee: www - http://www.Ncr...