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NCR 5965 User Manual - Hardware Installation

Manual is about: 15"

Summary of 5965

  • Page 1

    5965 15-inch touch lcd release 1.0 user guide b005-0000-1865 issue a.

  • Page 2

    The product described in this book is a licensed product of ncr corporation. Ncr is a registered trademark of ncr corporation. Ncr realpos is either a registered trademark or a trademark of ncr corporation in the united states and/or other countries. It is the policy of ncr corporation (ncr) to impr...

  • Page 3: Preface

    I preface notice: this document is ncr proprietary information and is not to be disclosed or reproduced without consent. Audience this book is written for hardware installer/service personnel, system integrators, programmers, and field engineers. Notice: this document is ncr proprietary information ...

  • Page 4: Safety Requirements

    Ii safety requirements the ncr realpos 5965 conforms to all applicable legal requirements. To view the compliance statements see the ncr realpos peripherals safety and regulatory statements (b005-0000-1701)..

  • Page 5: Table of Contents

    Iii table of contents chapter 1: overview introduction ...............................................................................................................1-1 model numbers ..................................................................................................1-1 compatibility ...

  • Page 6

    Iv auto/select button .........................................................................................3-9 (+) and (-) buttons..........................................................................................3-9 main menu..................................................................

  • Page 7

    V condition: audio not working or imbalanced ...................................................4-6 condition: osd controls not functioning correctly .........................................4-6 continued failure ..........................................................................................

  • Page 8

    Vi turning off the mouse pointer .................................................................................7-3 terminal placement...................................................................................................7-5 appendix a: interconnection diagram.

  • Page 9: Revision Record

    Vii revision record issue date remarks a july 2010 first issue.

  • Page 11: Overview

    1 chapter 1: overview introduction the ncr 5965 is a 15-inch tft liquid crystal display with a capacitive touch screen. The display accepts industry-standard rgb video images from a pc motherboard and dynamically resizes vga (640  480), svga (800  600), xga (1024  768) & sxga (1280 x 1024) @ 60hz...

  • Page 12: Standard Features

    1-2 chapter 1: overview standard features the 5965 consists of a plastic housing, sheet metal interior, a 15’ lcd, an inverter, a controller board, a powered usb cable (1m/4m), an audio cable (0.9m/4.6m), a video cable (0.9m/4.6m), an optional magnetic stripe reader (msr), a standard power brick, a ...

  • Page 13: Optional Features

    Chapter 1: overview1-3 optional features msr kits the unit is shipped without an msr installed. There is a neoprene plug installed in the msr connector opening when no msr is installed. This plug is tethered to the unit so if an msr is removed for service, the plug can be reinstalled. Msr kits can b...

  • Page 14

    1-4 chapter 1: overview.

  • Page 15: Site Preparation

    2 chapter 2: site preparation physical environment the physical environments required for the 5965 lcd display are listed in this section. Operating range condition range temperature 0° to 50°c relative humidity 10% to 90% (non-condensing) atmospheric pressure 3000 meters (max.) storage range condit...

  • Page 16: Electrical Environment

    2-2 chapter 2: site preparation electrical environment power is supplied to the display either from an external power supply or through a powered usb interface. In either case, the nominal input voltage shall be +12 volts and conform to the following: parameter minimum typical maximum input voltage ...

  • Page 17

    Chapter 2: site preparation 2-3 touch lcd display on the standard table-top mount 25820 350 mm (13.75 in.) 273 mm (10.75 in.) 394 mm (15.5 in.).

  • Page 18

    2-4 chapter 2: site preparation.

  • Page 19: Hardware Installation

    3 chapter 3: hardware installation installing the 5965 caution: this device should only be powered by a power supply source which meets safety extra low voltage (selv) and lps (limited power source) requirements per ul1950, iec 950, and en 60 950. The power source must be certified by the appropriat...

  • Page 20: Mounting Options

    3-2 chapter 3: hardware installation mounting options the 5965 has a vesa standard 75mm mounting pattern on the back of the enclosure. The unit is shipped with mounting screws installed. 5965 cables connecting to a pos the following illustrations show the cable connections for the 5965 and a host te...

  • Page 21

    Chapter 3: hardware installation 3-3 dvi connections (video) connect the vga cable to the vga connectors on both the 5965 touch lcd and host terminal. 27266 lan 12v usb/c cash drw mouse keybd. Vga dvi usb mic line out speaker parallel rs232/c rs232/d rs232/a rs232/b 12v usb/d 12v usb/e 12v usb/f 24v...

  • Page 22

    3-4 chapter 3: hardware installation vga connections (video) connect the vga cable to the vga connectors on both the 5965 touch lcd and host terminal. 27264 lan 12v usb/c cash drw mouse keybd. Vga dvi usb mic line out speaker parallel rs232/c rs232/d rs232/a rs232/b 12v usb/d 12v usb/e 12v usb/f 24v...

  • Page 23

    Chapter 3: hardware installation 3-5 powered usb cable connections (data and power) connect the powered usb cable to the 5965 touch lcd and to one of the 12v powered usb connectors on the host terminal. 497-0476857 - 1 m (1432-c432-0010) 497-0445077 - 4 m (1432-c156-0040) 27265 usb/power 12v usb.

  • Page 24

    3-6 chapter 3: hardware installation power brick and usb connections (power and data) connect the usb cable to the 5965 touch lcd usb connector and to a usb connector on the host terminal. 27267 usb 497-0442517 - 4.0 m (1432-c105-0040) usb power brick 497-0443616 ac power cord (country specific) ac.

  • Page 25: Cable Routing

    Chapter 3: hardware installation 3-7 cable routing standard integration tray display mount (5964-k022/k023) 21202a display base display arm display cover standard remote table top mount (5964-k030/k031) 25846.

  • Page 26: On Screen Display (Osd)

    3-8 chapter 3: hardware installation on screen display (osd) the osd is accessed through five pushbuttons on the rear of the display. These buttons provide a way to adjust display parameters of the unit. The button configuration on the rear cover is illustrated below. 25843 power menu select navigat...

  • Page 27: Button Functions

    Chapter 3: hardware installation 3-9 button functions power button  power on- pressing the power button turns the unit on. The front panel led is green.  standby- if horizontal, vertical or video signals are missing for more than 5 seconds, the unit goes to standby mode. The front panel led is amb...

  • Page 28: Main Menu

    3-10 chapter 3: hardware installation main menu the main menu is displayed when the menu button is pressed. Press the (+) or (-) buttons to navigate the up and down list. Note: a video signal must be present to display the osd menus. 1024x768@100 hz digital exit setup picture colour osd system firmw...

  • Page 29: Setup Menu

    Chapter 3: hardware installation 3-11 setup menu select setup from the main menu. 1024x768@100 hz digital exit setup picture colour osd system exit input signal d firmware rev. Input signal this control is used to select the input signal type. Select input signal from the setup sub- menu. 1024x768@1...

  • Page 30

    3-12 chapter 3: hardware installation select the correct input type from the menu. 1024x768@100 hz digital exit setup picture colour osd system firmware rev. Analog input signal vga digital exit dvi to exit this screen and return to the setup menu, press the menu button..

  • Page 31: Picture Menu

    Chapter 3: hardware installation 3-13 picture menu select picture from the main menu. Brightness control this control is used to adjust the overall display black level. It does not control the lamp brightness. Select brightness from the picture sub-menu. Brightness contrast horizontal position verti...

  • Page 32

    3-14 chapter 3: hardware installation contrast control this control is used to adjust the on pixel brightness (difference in brightness between an illuminated pixel and the screen background or black level). Select contrast control from the picture sub-menu. Brightness contrast horizontal position v...

  • Page 33: Color Menu

    Chapter 3: hardware installation 3-15 color menu select colour from the main menu. Color temperature this control adjusts the color temperature of the display (the “whiteness” of the screen). Select color temperature from the colour sub-menu. Color temperature red level blue level green level exit l...

  • Page 34

    3-16 chapter 3: hardware installation user red/green/blue control if the user selection is chosen, the red, green, and blue icons are enabled. This control is used to adjust the amount of red, green, or blue in a white screen displayed on the unit. Color temperature red level blue level green level ...

  • Page 35: Osd Menu

    Chapter 3: hardware installation 3-17 osd menu select osd from the main menu. Exit timeout horizontal position vertical position language rotation/mirror 1024x768@100 hz digital exit setup picture colour system osd firmware rev. Osd timeout this control is used to set the amount of time the osd scre...

  • Page 36

    3-18 chapter 3: hardware installation horizontal positioning this control is used to adjust the position of the picture left or right on the screen. Select horizontal position from the sub-menu. The (+) button increases the value and moves the screen right. The (-) button decreases the value and mov...

  • Page 37

    Chapter 3: hardware installation 3-19 rotation/mirror this control is used to adjust the orientation of the picture. The screen can be set to normal, a horizontal mirror image, rotated to the left, rotated to the right, or upside down. Select rotation/mirror from the sub-menu. To choose an orientati...

  • Page 38: System Menu

    3-20 chapter 3: hardware installation system menu exit signal info lamps life time panel name service mode ! 1024x768@100 hz digital exit setup picture colour osd system firmware rev. The system menu provides information about the display. This is information only and cannot be changed in the menus..

  • Page 39: Touch Screen Calibration

    3 chapter 3: touch screen calibration note: this chapter discusses calibration procedures using hampshire, version 6.31gs. Installing and calibrating the touch screen be sure to observe for the following touch screen calibration guidelines:  calibrate the touch screen as part of the installation pr...

  • Page 40

    3-2 chapter 3: touch screen calibration 5. Use the usb controller interface > next . 6. Setup is ready to install > next > finish at the completion of the install program the driver is loaded and functioning. You do not have to restart your system..

  • Page 41: Calibrating The Touch Screen

    Chapter 3: touch screen calibration 3-3 calibrating the touch screen before performing the calibration procedure please observe the following guidelines for proper/improper methods of touching the screen.  face the monitor directly.  perform the calibration in the position (sitting or standing) th...

  • Page 42

    3-4 chapter 3: touch screen calibration  do not get your body too close to the display. 27734  do not touch the bezel with your other fingers. 27735.

  • Page 43

    Chapter 3: touch screen calibration 3-5  do not spread your other fingers near the touch-screen surface. 27736  do not have get your hand and other fingers too close to the bezel. 27737.

  • Page 44

    3-6 chapter 3: touch screen calibration calibration procedures note: in order to achieve an accurate calibration the touch display must in the normal operating position when ac power is applied to the terminal (45 degrees can be assumed if this not known). If this was not done properly then begin wi...

  • Page 45

    Chapter 3: touch screen calibration 3-7 2. Do one of the following:  using the keyboard tab until you see a dashed box around the screen selection tab. Right arrow to select the calibration tab.  tab until you get a dashed line around the select section and select 9-point w/linearization using the...

  • Page 46

    3-8 chapter 3: touch screen calibration 3. Touch the center of the target. Pull your finger a few inches away from the screen when you see the release message. 4. Repeat the process for each target location as they appear. 5. After all targets have been touched a test screen displays. Touch the scre...

  • Page 47

    Chapter 3: touch screen calibration 3-9 6. After touching accept you are warned to not touch the screen. Caution: touching the screen during this time can cause the application to hang. This screen automatically closes after the touch controller has completed communicating. When complete, the system...

  • Page 48: Verifying The Calibration

    3-10 chapter 3: touch screen calibration verifying the calibration 1. Select the tools tab. 2. Select the drawing test button..

  • Page 49

    Chapter 3: touch screen calibration 3-11 3. Test the calibration on the draw screen. Touch the screen in various spots and trace each of the horizontal and vertical lines, including the border around the screen. In this test, all touches are persistent, including touch downs (green dots) and touch u...

  • Page 50: Optional Settings

    3-12 chapter 3: touch screen calibration optional settings after the touch screen is calibrated, adjust the other features to meet your personal preferences.  double-click option  right-mouse click  touch modes  touch sounds  tack bar pull up  touch offset.

  • Page 51: Problem Isolation Procedures

    4 chapter 4: problem isolation procedures general ncr offers both on-site and mail-in service for the ncr 5965. Before calling for service or mailing in the unit for repair, step through the problem isolation procedures below to make sure the touch screen module is in need of repair. Also, the answe...

  • Page 52: Edid

    4-2 chapter 4: problem isolation procedures hardware component descriptions video input/lvds output circuits – controller pcb this is not a serviceable part and, if a fault is suspected here, the pcb should be replaced. This board is responsible for processing the video signal for input into the lcd...

  • Page 53: Fault Conditions/solutions

    Chapter 4: problem isolation procedures 4-3 fault conditions/solutions condition: touch screen not accurate 1. The touch screen may not be calibrated properly. Recalibrate touch screen using the hampshire touch controller calibration procedure. Follow instructions in the touch screen calibration sec...

  • Page 54: Condition: Image Position

    4-4 chapter 4: problem isolation procedures condition: image position if it is impossible to position the image correctly, i.E. The image adjustment controls will not move the image far enough, then test using another graphics card. Condition: image appearance a faulty panel can have blank lines, fa...

  • Page 55

    Chapter 4: problem isolation procedures 4-5 condition: usb device not working properly keyboard, mouse, touch i/f, msr not working properly 1. Select that a cable is attached to the powered usb port on the 5965 display, that this cable is properly connected to the terminal, and that the display is t...

  • Page 56: Continued Failure

    4-6 chapter 4: problem isolation procedures condition: audio not working or imbalanced 1. Check that the external audio cable does not have an open conductor and is properly attached at both the terminal and the display end. 2. Check the audio driver settings (in the terminal’s control panel), pay s...

  • Page 57: Troubleshooting Flow Chart

    Chapter 4: problem isolation procedures 4-7 troubleshooting flow chart.

  • Page 58

    4-8 chapter 4: problem isolation procedures.

  • Page 59: Disassembly Procedures

    5 chapter 5: disassembly procedures this section explains how to disassemble the 5965 touch lcd display for servicing. Caution: power down the terminal before disassembling the unit. Removing the lcd monitor from the mount 1. Remove the screws (4) that secure the mount to the 5965 display. 25832.

  • Page 60: Removing The Msr

    5-2 chapter 5: disassembly procedures removing the msr 1. Remove the rear sliding cover by sliding it toward the top of the display as shown. 25825 rear sliding cover 2. Remove the msr cover (2 screws). 25830 msr cover.

  • Page 61

    Chapter 5: disassembly procedures 5-3 3. Remove screws that secure the msr (2 screws). 25826 4. Disconnect the msr cable and the ground cable (screw) from the unit. 25829 ground cable msr cable.

  • Page 62

    5-4 chapter 5: disassembly procedures no msr if your unit is not configured with an msr it has a no msr cover to remove (2 captive screws). 25833 no msr cover.

  • Page 63: Removing The Back Cover

    Chapter 5: disassembly procedures 5-5 disassembling the display head removing the back cover note: this procedure assumes that the msr and mount have been removed. 1. Lay the monitor face down on a flat surface. 2. Remove the screws (10) that secure the back cover. 25445a back panel screws.

  • Page 64: Removing The Osd Board

    5-6 chapter 5: disassembly procedures removing the osd board 1. Disconnect the osd cable from the controller board. 2. Remove the screws (2) that secure the osd board. 25837a osd cable osd board screws.

  • Page 65

    Chapter 5: disassembly procedures 5-7 removing the controller board 1. Remove the screws (6) from around the edge of the screen (one is located under a connector cover) and the 3/16 hex screws (4) beside the video connectors. 25446 hex screws screws speaker harness 2. Disconnect the speaker harness ...

  • Page 66

    5-8 chapter 5: disassembly procedures 3. Slide the controller screen as shown to disengage the tabs from the chassis. 25449 controller screen note: when replacing the controller screen make sure all cables are not pinched under the screen..

  • Page 67

    Chapter 5: disassembly procedures 5-9 4. Carefully disconnect the inverter cable, touch screen cable, and inverter cable from the controller board. 25834 inverter cable touch screen cable lvds cable.

  • Page 68

    5-10 chapter 5: disassembly procedures 5. Remove the screws (6) that secure the controller board. 25835 controller board screws note: the calibration procedure must be performed after reassembling the terminal..

  • Page 69: Removing The Inverter Board

    Chapter 5: disassembly procedures 5-11 removing the inverter board 1. Disconnect the backlight cables from the inverter board. 1. Remove the hex nuts (2) that secure the inverter board. 25836a inverter board hex nuts backlight cables.

  • Page 70: Removing The Lcd

    5-12 chapter 5: disassembly procedures removing the lcd 1. Remove the screws (7) that secure the lcd bracket assembly. Remove the assembly. 25839 lcd bracket screws.

  • Page 71

    Chapter 5: disassembly procedures 5-13 2. Remove the screws (4) that secure the lcd to the bracket. 27262 lcd assembly w/gasket 497-0462873 3. Gently separate the lcd from the bracket and touch sensor. Caution: use care when handling the lcd module and the touch sensor. These parts must be free of f...

  • Page 72: Removing The Touch Screen

    5-14 chapter 5: disassembly procedures removing the touch screen 1. Note how the touch screen is oriented before removing it. Carefully remove the screen from the bezel. The screen is not secured and only rests on a gasket. 25841 touch screen note: the calibration procedure must be performed after r...

  • Page 73: Circuit Boards

    6 chapter 6: circuit boards controller pcb 25847 power+usb input (cn17) usb (cn15) not used (cn6) dvi (cn2) vga (cn1) usb (cn20, cn21) osd (cn9) touch screen (cn24) lvds (cn4) inverter (cn7) msr (cn19) not used (cn18) not used (cn22).

  • Page 74: Connectors

    6-2 chapter 6: circuit boards connectors power + usb (cn17) 4 8 5 1 pin function 1 vbus 2 d- 3 d+ 4 ground 5 ground 6 +12vdc 7 +12vdc 8 ground power (cn6) 1 2 pin function 1 12-24v dc 2 ground.

  • Page 75

    Chapter 6: circuit boards 6-3 vga video (cn1) 10 1 5 15 11 6 pin function pin function 1 red 9 +5v ddc 2 green 10 sync gnd 3 blue 11 monitor id bit 0 4 monitor id bit 2 12 sda (for ddc) 5 vga detect 13 h – sync 6 ground – r 14 v – sync 7 ground – g 15 scl (for ddc) 8 ground – b usb (cn20, cn21, cn15...

  • Page 76

    6-4 chapter 6: circuit boards dvi (cn2) 1 8 17 24 8 16 24 pin function pin function 1 data2- 13 data3+ 2 data2+ 14 +5v 3 data2/4_shld 15 gnd 4 data4- 16 h_plug_det 5 data4+ 17 data0- 6 ddc_clk 18 data0+ 7 ddc_data 19 data0/5_shld 8 a_vsync 20 data5- 9 data1- 21 data5+ 10 data1+ 22 clk_shld 11 data1/...

  • Page 77: Inverter Pcb

    Chapter 6: circuit boards 6-5 inverter pcb 25848a backlights c a u t io n h ig h v o l t a g e to controller pcb connectors cable to controller pcb (cn7) pin function 1 12v / 24v 2 5v 3 bright 4 light on 5 gnd pl1 / pl2 (backlights) pin function 1 high v 2 nc 3 low v.

  • Page 78

    6-6 chapter 6: circuit boards.

  • Page 79: Maintenance

    Chapter 6: maintenance cabinet and screen cleaning procedures ncr touch screen terminals are designed for general retail applications. These products are resistant to spills and dust. However, these products are not spill proof or dust proof. To maintain proper operation, users should prevent water,...

  • Page 80: Cleaners/solvents to Not Use

    6-2 chapter 6: maintenance cleaners/solvents to not use do not use any of the following to clean the unit. They can damage the unit.  methyl alcohol  degreasers  ethyl alcohol  ammonia-based cleaners such as glass cleaners (windex)  abrasive cleaners  vinegar cleaners  any strong dissolvent ...

  • Page 81: Msr Cleaning Procedures

    Chapter 6: maintenance 6-3 msr cleaning procedures msr cleaning cards and msr treatment cards may be purchased from ncr or kic products. For details, see http://www.Ncr-direct.Com or http://www.Kicproducts.Com . Msr cleaning and treatment cards part part number ncr part number msr cleaning card, dry...

  • Page 82

    6-4 chapter 6: maintenance cleaning/treatment frequency new msr: prior to placing in operation, the msr device should be swiped with the msr treatment card. Existing msr: an existing msr should be cleaned using an msr cleaning card before treating it with a msr treatment card. For low use retail est...

  • Page 83

    Chapter 6: maintenance 6-5.

  • Page 85: Touch Screen Operation

    7 chapter 7: touch screen operation introduction this chapter contains considerations for touch operations. Topics include:  touch mode of operation  turning off the mouse pointer  terminal placement when there are multiple terminals in close proximity touch mode of operation there are three mode...

  • Page 86

    7-2 chapter 7: touch screen operation changing the touch mode the default touch mode setting is normal. You can switch modes in the windows control panel. 1. Select start > programs > microchip tsharc control panel . 2. Select the touch settings tab. 3. Select the preferred touch mode. 4. Select app...

  • Page 87

    Chapter 7: touch screen operation 7-3 turning off the mouse pointer certain applications prefer not to display a pointer during operations. Use the following procedure to turn the pointer off. 1. Download the file containing the mouse pointers from the ncr website. 2. Http://www.Ncr.Com 1. At this s...

  • Page 88

    7-4 chapter 7: touch screen operation 8. Navigate to the empty.Cur file . 9. Select open → apply . The pointer should now be changed to none in the mouse properties. Note: to change back to the original settings select use default → apply → ok ..

  • Page 89

    Chapter 7: touch screen operation 7-5 terminal placement if multiple touch terminals are installed within 254 mm (10 in.) of each other it may be necessary to change the touch operating frequency on one or more of the units to prevent interference when they are operated simultaneously. 30359 less th...

  • Page 90

    7-6 chapter 7: touch screen operation.

  • Page 91: Interconnection Diagram

    A appendix a: interconnection diagram 25845 lcd panel lamps lvds input usb-a (downstream) usb mini b (upstream) usb+power power dvi - video vga - video inverter lcd panel main controller touch screen.