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NCR S46 Manual

Summary of S46

  • Page 1

    B003-0145-a 6/97 ncr s46 server mp-ras support guide release 1.

  • Page 2

    The product described in this book is a licensed product of ncr corporation. Brand and product names appearing in this manual are for identification purposes only and may be registered trademarks or trademarks of their respective companies. It is the policy of ncr corporation (ncr) to improve produc...

  • Page 3: Contents

    Ncr s46 server mp-ras support guide i contents preface about this book............................................................................................................V who should read this book .........................................................................................V rel...

  • Page 4

    Contents ii contents server monitor module...............................................................................................2-4 preparing the server for remote management...................................................................2-5 console redirection..............................

  • Page 5

    Contents ncr s46 server mp-ras support guide iii pcmcia modem..................................................................................................... 2-54 software .................................................................................................................. 2-54 set...

  • Page 6

    Contents iv contents.

  • Page 7: Preface

    Ncr s46 server mp-ras support guide v preface the preface provides valuable information about the design and use of this book. About this book this book provides procedures for installing unix svr4 mp-ras 3.01.01 on the s46 server. It includes the following sections: • before you begin - use to dete...

  • Page 8

    Preface vi preface releases covered in this book this book applies to the ncr unix svr4 mp-ras 3.01.01 release 1.00 operating system software. Conventions used in this book the following conventions are used in this book: f1 a letter, number, symbol, or word in this font represents a key on your key...

  • Page 9: Related Publications

    Preface ncr s46 server mp-ras support guide vii related publications refer to the following for additional information about the server: • ncr s46 user guide (bst0-2142-38) • ncr s46 service guide (bst0-2142-39) • ncr s46 server support log (bst0-2142-40) • ncr s46 installing network operating syste...

  • Page 10

    Preface viii preface.

  • Page 11: Chapter 1

    Ncr s46 server mp-ras support guide 1-1 chapter 1 installing mp-ras.

  • Page 12: Before You Begin

    Before you begin 1-2 installing mp-ras before you begin the following sections provide information on installing or restoring ncr unix svr4 mp-ras on your system. Before installing or restoring the operating system, use the table below to determine which section to refer to. If ... Then refer to ......

  • Page 13: Procedure

    Completing a factory installation ncr s46 server mp-ras support guide 1-3 completing a factory installation if your system was pre-loaded at the factory with ncr unix svr4 mp- ras, you need to complete the factory installation of the server by configuring the network. If you ordered nfs oe (operatin...

  • Page 14

    Completing a factory installation 1-4 installing mp-ras the symbolic link is /usr/sbin/tcpconfig. 6. Bring the system back to the original run level of # init original_run_level. For example, init 3. During the change of the run level, you may be prompted to answer questions concerning further custo...

  • Page 15: Overview

    Performing a full installation ncr s46 server mp-ras support guide 1-5 performing a full installation this section provides details on how to perform a full installation of unix svr4 mp-ras. To complete the procedures in this section you will need a copy of the following manuals in addition to this ...

  • Page 16

    Performing a full installation 1-6 installing mp-ras step procedure reference 8 configure ncr pci scsi adapter if your server has a ncr pci scsi adapter pre-installed or you are planning to install an ncr pci scsi adapter yourself, refer to the ncr pci scsi host adapter user’s guide for installation...

  • Page 17: Confirm Hardware Setup

    Performing a full installation ncr s46 server mp-ras support guide 1-7 confirm hardware setup when you set up your hardware, follow these steps: • ensure all scsi devices are not manually set to an id. Scsi id’s within the hot dock are dynamically configured by drive location. Ensure drives are firm...

  • Page 18: Obtain Necessary Media

    Performing a full installation 1-8 installing mp-ras refer to chapter 5, “using the bios setup utility,” in the ncr s46 server user guide for additional information on cmos configuration. Obtain necessary media before you begin to install mp-ras, make sure that you have the following media: • ncr s-...

  • Page 19: Configure Raid Disks

    Performing a full installation ncr s46 server mp-ras support guide 1-9 3. Install the mylex dac960pl adapter in slot 1 of pci bus 2 (third pci slot from bottom, marked as p4) as instructed in the mylex dac960pl disk array controller user’s manual and the ncr s46 server user guide. Note that the bott...

  • Page 20: Special Considerations

    Performing a full installation 1-10 installing mp-ras if you want the operating system installed on the adaptec, ensure the following: – the bios is “enabled” for the adaptec controllers. – the bios to “disabled” for all mylex controllers (using alt+m) and any other plug-in scsi or raid adapters. 3....

  • Page 21: Utility (Scu)

    Performing a full installation ncr s46 server mp-ras support guide 1-11 • when system reboots after unix install, the dac960pl-2 driver, “dac960sh” raid manager and the “dacmon” monitor have been installed successfully. Configure the server using the system configuration utility (scu) use the inform...

  • Page 22

    Performing a full installation 1-12 installing mp-ras 4. From the main scu menu, highlight “step 3: change configuration settings,” and press enter. 5. Specify an administrative boot/configuration password. If the password has not been specified, you may press esc when prompted to bypass this passwo...

  • Page 23

    Performing a full installation ncr s46 server mp-ras support guide 1-13 – under “extended memory options(memory subsystem group),” verify that “cache mode” is set to “enable” and that “1mb isa hole control” is set to “disable.” – set the on-board communications devices as follows, if necessary: seri...

  • Page 24

    Performing a full installation 1-14 installing mp-ras caution: pressing f6 when “enabled: manual configuration” is selected causes the current pci device resource assignments to change. 8. For all pci scsi devices, highlight “pci scsi device” and press enter. – change “enabled: current configuration...

  • Page 25: Scsiselect Utility

    Performing a full installation ncr s46 server mp-ras support guide 1-15 configure adapter settings using the adaptec bios scsiselect utility the adaptec bios scsiselect utility allows you to configure the scsi aic- 7880 host adapter to settings other than defaults. Select one of the options below to...

  • Page 26: Install Suserrpt Package

    Performing a full installation 1-16 installing mp-ras 5. Press esc to exit the utility. Select “yes” when asked to exit the utility. If you selected the bios scsi select utility, the system then prompts you to press any key to reboot. Install suserrpt package the latest suserrpt utility needs to be ...

  • Page 27

    Configuring the remote support modem ncr s46 server mp-ras support guide 1-17 configuring the remote support modem if you want your server to be accessed from a remote console (such as from a remote support center or from a remote help desk) via the remote support modem, you must configure the modem...

  • Page 28

    Installing mp-ras from a remote console 1-18 installing mp-ras installing mp-ras from a remote console this section provides a procedure that allows an operator at a remote location to install mp-ras on a local server. This involves coordination between the remote console operator and the operator o...

  • Page 29

    Installing mp-ras from a remote console ncr s46 server mp-ras support guide 1-19 step local operations remote operations 6 enable console redirection and reboot the server. Refer to chapter 2 of this manual, “mp-ras remote support.” 7 dial-in to the remote modem. Refer to chapter 2 of this manual, “...

  • Page 30

    Installing mp-ras from a remote console 1-20 installing mp-ras step local operations remote operations 12 caution: the diagnostic partition must be installed before installing unix. It is normally installed at the factory. You cannot install the diagnostic partition after installing unix without hav...

  • Page 31: Restoring Mp-Ras

    Restoring mp-ras ncr s46 server mp-ras support guide 1-21 restoring mp-ras if you need to restore the mp-ras operating system, perform the procedures presented in this section. The following circumstances require you to restore the operating system: – you need to install the diagnostic partition but...

  • Page 32

    Restoring mp-ras 1-22 installing mp-ras.

  • Page 33: Chapter 2

    Ncr s46 server mp-ras support guide 2-1 chapter 2 mp-ras remote support.

  • Page 34: Overview

    Overview 2-2 mp-ras remote support overview servers have special requirements regarding high availability and fast mean- time-to-repair (mttr). If a server is down, the system’s users are also down and losing productivity. Ncr recommends that you connect a modem to your server to enable remote servi...

  • Page 35: Software

    Overview ncr s46 server mp-ras support guide 2-3 software the following table shows the remote management software supplied with your server. Operating environment software system boot/diagnostic partition the diagnostic partition and platform cd-rom contain modem utilities. The system bios provides...

  • Page 36: Server Monitor Module

    Overview 2-4 mp-ras remote support server monitor module the server monitor module (smm) is an isa adapter card that has its own processor, memory, and battery power. The smm provides additional diagnostic, monitoring, and management capabilities that supplement those available in your server manage...

  • Page 37: Management

    Preparing the server for remote management ncr s46 server mp-ras support guide 2-5 preparing the server for remote management remote management functions and console redirection support are available through the following: • base bios and operating system services used with the remote support modem ...

  • Page 38: Console Redirection

    Console redirection 2-6 mp-ras remote support console redirection console redirection is a bios and operating system feature that enables a person at a remote location to control your server’s console operations. Enabling console redirection you can enable console redirection at the bios level with ...

  • Page 39

    Console redirection ncr s46 server mp-ras support guide 2-7 group options comments console redirection select com port for redirection enable the com port you want to use for console redirection. Your choices are: disable, redirection on com1 @ e4000, or redirection on com2 @ e4000. Serial port baud...

  • Page 40

    Console redirection 2-8 mp-ras remote support enabling console redirection with bios setup the following table defines the bios setup utility options that must be configured to enable console redirection. Menu options comments peripheral configuration serial port 1 address or serial port 2 address b...

  • Page 41: How Redirection Works

    Console redirection ncr s46 server mp-ras support guide 2-9 note: when you change the console redirection baud rate, you must synchronize your modem’s baud rate to the new speed. To do this, select “enable auto answer” or “disable auto answer” from the “modem utilities” menu of the diagnostic partit...

  • Page 42: Video Display

    Console redirection 2-10 mp-ras remote support video display a screen is not painted/repainted at the remote terminal until the local video console is updated. Therefore, when you first connect a remote terminal to the local server, nothing may display at the remote site. This is because no video ch...

  • Page 43

    Console redirection ncr s46 server mp-ras support guide 2-11 timing problems in the remote interface can occur since the esc key is both a valid keystroke (for example, to exit a program) and the initial character in a string that represents a keystroke (for example, esc+op represents f1). Using the...

  • Page 44: Terms and Definitions

    Configuring a remote support modem 2-12 mp-ras remote support configuring a remote support modem ncr recommends that you connect a modem to your sever. You can use this modem for general purpose communications and for remote management. You can also use a hayes-compatible modem similar to the one pr...

  • Page 45: Modem and System Security

    Configuring a remote support modem ncr s46 server mp-ras support guide 2-13 modem and system security the security of the server system is of primary concern when enabling remote management. Any mechanism that permits a remote support person to enter a system can permit an unauthorized user to enter...

  • Page 46: Other Modem Security Issues

    Configuring a remote support modem 2-14 mp-ras remote support in this case, call-back passwords are required for security reasons. Console redirection should be enabled by default and the modem set for auto-answer with one or more call-back numbers defined. A user can then dial into the modem, enter...

  • Page 47: Password Checking

    Configuring a remote support modem ncr s46 server mp-ras support guide 2-15 password checking another modem feature is the ability to disable modem password checking. The diagnostic partition and platform cd-rom modem utilities support this feature. You can access it from the “administer passwords” ...

  • Page 48

    Configuring a remote support modem 2-16 mp-ras remote support this section discusses the steps necessary to configure a modem for remote management from the diagnostic partition or platform cd-rom menus. These menus also provide other modem utilities. Refer to the ncr s46 server user guide, chapter ...

  • Page 49

    Configuring a remote support modem ncr s46 server mp-ras support guide 2-17 the system displays the modem utilities menu. Enabling the remote support modem to enable the remote support modem, follow these steps: 1. Access the modem utilities menu as detailed in the previous section. 2. Select “confi...

  • Page 50

    Configuring a remote support modem 2-18 mp-ras remote support if your country does not display for selection, contact the appropriate ncr support center defined in the ncr s46 server support log. 4. Using the “configure modem” utility, define one or more modem passwords to protect your server from u...

  • Page 51: Using A Remote Password

    Configuring a remote support modem ncr s46 server mp-ras support guide 2-19 8. Press the keyboard’s left arrow or esc two times to return to the main menu of the diagnostic partition or platform cd-rom. Select “reboot system” from this menu. Since both console redirection and the modem utilities int...

  • Page 52: Configuring Other Modems

    Configuring a remote support modem 2-20 mp-ras remote support a user can then dial into the modem, enter the password, receive the call-back and perform necessary remote debug, configuration and update tasks. In addition, if more expert support is required, the capability exists to define a call-thr...

  • Page 53

    Configuring a remote support modem ncr s46 server mp-ras support guide 2-21 you can use the configure modem utility to edit the modem (at) commands used by the diagnostic partition and platform cd-rom modem utilities. Refer to the “enabling the remote support modem” section earlier in this chapter a...

  • Page 54: Initialization Settings

    Configuring a remote support modem 2-22 mp-ras remote support initialization settings the following table shows sample at commands that should be included in the remote support modem’s enable auto answer initialization string. These commands are for a hayes-compatible modem; they may vary between di...

  • Page 55: General Requirements

    Preparing the remote location ncr s46 server mp-ras support guide 2-23 preparing the remote location this section describes how to prepare a system to act as a remote terminal when remote management of your server is required. This section provides instructions to configure procomm plus, version 3.0...

  • Page 56

    Preparing the remote location 2-24 mp-ras remote support to connect to the server, run the procomm plus terminal application. You can select this application from the procomm plus program manager group. Configuring procomm plus terminal software perform the following steps to configure your procomm ...

  • Page 57

    Preparing the remote location ncr s46 server mp-ras support guide 2-25 – terminal keyboard file = s46.Kbd (you can edit this file from the terminal options menu by pressing the “edit keyboard file” button.) – toggle support off for “line wrap” and “destructive backspace” – select the “advanced” butt...

  • Page 58: Keyboard Input

    Preparing the remote location 2-26 mp-ras remote support keyboard input the local server maps keyboard input from the remote console as follows: if the key... Then... Has an ascii mapping (such as a or control+a) the ascii character typed at the remote console is transmitted directly to the local se...

  • Page 59

    Preparing the remote location ncr s46 server mp-ras support guide 2-27 if you do not want to define all of the keyboard mapping settings individually, you can obtain a procomm keyboard file, remcon.Kbd, from the ncr world wide web site. To this file, perform the following: • use a web browser to con...

  • Page 60

    Preparing the remote location 2-28 mp-ras remote support key normal shift control alt insert ^[[l ns ns ns delete (7fh) ns ns ns home ^[[h ns ns ns end ^[[k ns ns ns page up ^[[m ns ns ns page down ^[[2j ns ns ns up arrow ^[[a ns ns ns down arrow ^[[b ns ns ns right arrow ^[[c ns ns ns left arrow ^[...

  • Page 61: Functioning Properly

    Verifying that remote support is functioning properly ncr s46 server mp-ras support guide 2-29 verifying that remote support is functioning properly this section tells you how to verify that remote support is functioning properly. Setting up the server follow these steps at the server: 1. Boot to th...

  • Page 62

    Verifying that remote support is functioning properly 2-30 mp-ras remote support 11. Define a call-back or call-through password for the modem, as described in the “enabling the remote support modem” section earlier in this chapter. (if you are defining a call-through password, define it as password...

  • Page 63

    Verifying that remote support is functioning properly ncr s46 server mp-ras support guide 2-31 – if you use a call-back number, your current call is disconnected and the modem dials the call-back number. The server transmits the diagnostic partition or platform cd-rom main menu to the remote termina...

  • Page 64: Modem Access

    Disabling remote support passwords and modem access 2-32 mp-ras remote support disabling remote support passwords and modem access remote management capabilities are disabled differently in different situations. This section discusses these situations in detail. Disabling modem passwords when operat...

  • Page 65

    Disabling remote support passwords and modem access ncr s46 server mp-ras support guide 2-33 1. Select “configure modem” from the modem utilities menu on the diagnostic partition or platform cd-rom. 2. From the configure modem main menu, press 2 and enter to administer passwords. 3. From the adminis...

  • Page 66: Mp-Ras

    Disabling remote support passwords and modem access 2-34 mp-ras remote support disabling modem passwords and access from unix mp-ras from the unix mp-ras environment, you can run the cu utility to disable modem passwords and auto-answer mode. For more information on the unix mp-ras cu command, refer...

  • Page 67: Location

    Transferring files to and from a remote location ncr s46 server mp-ras support guide 2-35 transferring files to and from a remote location this section explains how to send files to and from your server. You can perform the following types of file transfers from the diagnostic partition or platform ...

  • Page 68: Ymodem Settings

    Transferring files to and from a remote location 2-36 mp-ras remote support option required setting transmit window 2k - window this setting is necessary when transmitting large files to your server at 38.4k baud. This alleviates (but does not eliminate) a problem where zmodem detects “bad crc” and ...

  • Page 69: Using The Rf Command

    Transferring files to and from a remote location ncr s46 server mp-ras support guide 2-37 2. Select “run utilities and diagnostics” from the ms-dos startup menu of the diagnostic partition. Select “run cd utilities and diagnostics” if you booted from the platform cd-rom. 3. Select “remote support” f...

  • Page 70: Rf Command Options

    Transferring files to and from a remote location 2-38 mp-ras remote support • to reboot the server, use the control+alt+delete key sequence from the dos prompt or select “reboot system” from the diagnostic partition or platform cd-rom main menu. • the requirement to reboot your server after executin...

  • Page 71

    Transferring files to and from a remote location ncr s46 server mp-ras support guide 2-39 option values description -h display online help text -p 1, 2 server com port to use for file transfer note: the com port must be the same as the console redirection port. -r do not reboot server after sending ...

  • Page 72: Download Filenames

    Transferring files to and from a remote location 2-40 mp-ras remote support download filenames the rf utility assigns the filenames specified at the remote (sending) location. You cannot override these filenames. Rf example use the rf command to start the receive file program on the remote server. I...

  • Page 73: Using The Sf Command

    Transferring files to and from a remote location ncr s46 server mp-ras support guide 2-41 7. If you specify the -r command line option for the sf command, your server does not reboot after the file transfer and console redirection is disabled. Be sure to reboot the server locally using the control+a...

  • Page 74

    Transferring files to and from a remote location 2-42 mp-ras remote support option values description -b 300, 1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200 baud rate note: the file transfer baud rate must be the same as the console redirection baud rate. Only 9600, 19.2k, and 38.4k are recomme...

  • Page 75: Specifying Sf Filenames

    Transferring files to and from a remote location ncr s46 server mp-ras support guide 2-43 option values description -w 1-60 (8) seconds to wait before sending file(s) to a remote location note: you have approximately 30 seconds after the specified wait period to send the file(s) to a remote location...

  • Page 76: Editing The Ft.Cfg File

    Transferring files to and from a remote location 2-44 mp-ras remote support for example, the c:\files.Txt file might contain the following list of files to be sent: c:\autoexec.Bat c:\config.Sys c:\log\error.Txt file transfer configuration file you can use the file transfer configuration file, ft.Cf...

  • Page 77

    Transferring files to and from a remote location ncr s46 server mp-ras support guide 2-45 parameter values description port= 1, 2 server com port to use for file transfer note: the com port must be the same as the console redirection port. Console redirection defaults to com1. Baud= 300, 1200, 2400,...

  • Page 78

    Transferring files to and from a remote location 2-46 mp-ras remote support parameter values description transferdelay= 1-60 seconds to wait before sending or receiving files note: the default set by ncr is 8 seconds. File transfer configuration file example following is an example of a file transfe...

  • Page 79

    Modem configuration in unix mp-ras ncr s46 server mp-ras support guide 2-47 modem configuration in unix mp-ras to enable console redirection while unix mp-ras is running, enter the following command: contty -s /dev/tern/00 -b 38400 -p where the -b parameter specifies the redirection baud rate. To ac...

  • Page 80

    Modem configuration in unix mp-ras 2-48 mp-ras remote support when using call-through passwords, the modem does not connect to the server system until the user at the remote system enters a valid call-through password. Do not confuse this with the operating system login password. The call-through pa...

  • Page 81: Sample Cu Session

    Modem configuration in unix mp-ras ncr s46 server mp-ras support guide 2-49 note: if you enter a password that contains less than 6 or more than 12 characters, the password currently stored at the specified password number is deleted. Also, the modem returns an error indicating that an invalid passw...

  • Page 82

    Modem configuration in unix mp-ras 2-50 mp-ras remote support 4. Enter: at*c1 this command enables password checking. The system displays: ok 5. Enter: atz this command restores the modem state to no echo. 6. Enter the following to end the cu session: ~ the system displays: disconnected # note: pass...

  • Page 83: Other Modem Command Strings

    Modem configuration in unix mp-ras ncr s46 server mp-ras support guide 2-51 to initialize the passwords specified in the dialers file, enter the following command at the mp-ras system prompt: /usr/lib/uucp/setmodem -d -m safire288passwd /dev/term/00 other modem command strings when using the server’...

  • Page 84

    Dialing into a unix mp-ras system 2-52 mp-ras remote support dialing into a unix mp-ras system unix mp-ras provides two levels of access through a system’s com ports: • if the contty command has been issued, or bios-level console redirection is active, mp-ras transfers control of the system console ...

  • Page 85: Remote Management

    Using the server monitor module for remote management ncr s46 server mp-ras support guide 2-53 using the server monitor module for remote management the server monitor module (smm) is an isa adapter with an on-board battery-backed cpu. It provides server management and remote access capabilities for...

  • Page 86: Pcmcia Modem

    Using the server monitor module for remote management 2-54 mp-ras remote support parameter default address c8000 irq 5 dma 3 pcmcia modem to provide alerting when the server is powered off or to support console redirection functions, a pcmcia modem (14.4 to 28.8 kb) must be installed on the smm. Thi...

  • Page 87

    Using the server monitor module for remote management ncr s46 server mp-ras support guide 2-55 the intel landesk server manager software is not provided by ncr, but may already be running in a heterogeneous system where an ncr windows nt or mp-ras system is to be installed. Refer to the documentatio...

  • Page 88

    Using the server monitor module for remote management 2-56 mp-ras remote support.

  • Page 89: Index

    Ncr s46 server mp-ras support guide index-1 index a auto-answer mode definition 2-12 enabling 2-18 b bus:device 1-15 c call-back password defining with the diagnostic partition menus 2-18 definition 2-12 call-through password defining with the diagnostic partition menus 2-18 definition 2-12 console ...

  • Page 90

    Index index-2 ncr s46 server mp-ras support guide p password 0 2-18 passwords, modem 2-13 defining with the diagnostic partition menus 2-18 disabling remote access 2-32 setting in unix mp-ras 2-47 r remote password 2-19 remote server management access methods 2-3 configuring a modem 2-12 console red...