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NEC DIRECTION SP - SERVICE User Manual

Other manuals for DIRECTION SP - SERVICE: Service Manual

Summary of DIRECTION SP - SERVICE

  • Page 1

    First printing — august 1998 copyright 1998 nec computer systems division packard bell nec, inc. 1 packard bell way sacramento, ca 95828-0903 all rights reserved proprietary notice and liability disclaimer the information disclosed in this document, including all designs and related materials, is th...

  • Page 2: Contents

    Contents iii contents using this guide text conventions...................................................... Xiii related documents ................................................... Xiv 1 introducing your computer front features .......................................................... 1-2 syste...

  • Page 3

    Iv contents saving your work............................................... 2-11 backing up your work ....................................... 2-12 printing a document ............................................ 2-12 display properties .................................................... 2-13 system...

  • Page 4

    Contents v 4 system bios and utilities system bios and the setup utility............................ 4-1 setup utility ........................................................ 4-2 when to use setup ......................................... 4-2 how to start setup ........................................

  • Page 5

    Vi contents installing a dimm............................................... 5-15 data storage devices................................................ 5-17 locating device slots .......................................... 5-17 preparing the device............................................ 5-18 iden...

  • Page 6

    Contents vii solutions to common problems................................. 8-3 system problems ................................................. 8-3 diskette drive problems ...................................... 8-5 monitor problems ................................................ 8-6 keyboard/mouse...

  • Page 7

    Viii contents second level cache............................................. B-2 memory............................................................... B-2 chipset ................................................................ B-4 intel 82443ex pci/agp controller (pac) ..... B-4 intel 82371eb pci ...

  • Page 8

    Contents ix list of tables quick reference to information about your computer........................................................ 2-19 sample memory configurations................................ 5-14 system board jumper settings .................................. 6-2 acceptable dimm options ......

  • Page 9

    X contents.

  • Page 10: Using This Guide

    Using this guide xi using this guide the nec direction sp e-series user’s guide provides a quick reference to information about your computer. This guide contains the following information: chapter 1, introducing your computer, provides a look at system components. See this chapter to familiarize yo...

  • Page 11: Warning

    Xii using this guide chapter 8, if you have a problem, contains troubleshooting tips for solving simple problems and provides information on where you can find help when you cannot solve a problem yourself. Appendix a, setting up a healthy work environment, contains guidelines to help you use your c...

  • Page 12: Warning

    Using this guide xiii text conventions this guide uses the following text conventions. Warnings, cautions, and notes have the following meanings: ! Warning warnings alert you to situations that could result in serious personal injury or loss of life. ! Caution cautions indicate situations that can d...

  • Page 13

    Xiv using this guide related documents in addition to this guide, the following printed documentation ships with your nec direction sp e-series system: nec direction sp e-series quick setup quick setup contains information for quickly getting your system up and running. See this information to set u...

  • Page 14

    Using this guide xv neccsd faxflash sm service neccsd faxflash is an automated service that sends the latest information about nec csd and its products directly to a fax machine. The service is available 24 hours a day, 7 days a week. With faxflash, you can obtain product literature and technical in...

  • Page 15: Introducing Your

    Introducing your computer 1-1 introducing your computer ! Warning prolonged or improper use of a computer workstation may pose a risk of serious injury. To reduce your risk of injury, set up and use your computer in the manner described in appendix a, setting up a healthy work environment. Your nec ...

  • Page 16

    1-2 introducing your computer front features daily contact with your system is through the controls on the front panel. The following figures show the control features on the front of the system. Front features — desktop models.

  • Page 17

    Introducing your computer 1-3 front panel features — minitower models system controls and lamps system controls let you select specific system operations; the lamps let you know the status of system operation. Your computer has the following controls and lamps: power button turns the system on and o...

  • Page 18: Caution

    1-4 introducing your computer ! Caution resetting your system can result in the loss of data. Press the reset button only when all other methods of restarting your computer fail. System power lamp lights when the system is turned on. Disk lamp lights when the hard disk drive is active, reading or wr...

  • Page 19

    Introducing your computer 1-5 diskette drive eject button lets you remove a diskette from the diskette drive. Diskette drive features cd-rom/dvd drive your computer comes with a high-speed atapi cd-rom drive or a dvd drive. The cd-rom/dvd drive operates at different speeds depending on whether the c...

  • Page 20

    1-6 introducing your computer cd-rom/dvd drive features headphone jack allows the connection of an optional set of stereo headphones through a mini-jack plug. Volume control knob controls the volume of the optional headphones. Open/close button opens and closes the cd tray. Press this button when th...

  • Page 21

    Introducing your computer 1-7 back features setting up your system is mainly done through external connectors on the back of the computer. The following figures show these connectors. Note that the minitower and desktop models differ only in orientation. If your system comes with a sound board, see ...

  • Page 22

    1-8 introducing your computer audio connectors — desktop models rear features — minitower models.

  • Page 23

    Introducing your computer 1-9 audio connectors — minitower models external connectors your peripheral components attach to connectors on the back of your computer. This is where you connect the monitor, keyboard, mouse, speakers, and printer. Note your system might have additional boards not shown i...

  • Page 24

    1-10 introducing your computer parallel port use this port to connect a parallel printer with a 25-pin connector to the system. Serial port attach a serial device with a 9-pin connector to the serial port. Serial devices include a pointing device, serial printer, or modem. Universal serial bus (usb)...

  • Page 25

    Introducing your computer 1-11 video connector attach the signal cable from your monitor to this connector. This connection supports an nec c or cs series monitor or other video graphics array (vga)- compatible monitor with a 15-pin connector. Note your system comes with integrated accelerated graph...

  • Page 26: Caution

    1-12 introducing your computer ! Caution set the switch correctly for the voltage in your area. Most wall outlets in the united states and canada are 115 volts. Zip drive some models come with an iomega ® zip ® drive. The zip drive lets you expand the storage capacity of your hard drive quickly and ...

  • Page 27

    Introducing your computer 1-13 zip drive features (on zip models only) speakers some systems come with a pair of high-quality, stereo speakers that you can arrange to suit your work environment. See the documentation that comes with your speakers to set up your speakers and to adjust sound..

  • Page 28

    1-14 introducing your computer mouse in addition to the right and left mouse buttons, your mouse features a cursor movement wheel. The cursor movement wheel lets you scroll vertically and horizontally and zoom in to view data on the screen. Mouse features.

  • Page 29: Using Your Computer

    Using your computer 2-1 using your computer this chapter provides the information you need to start using your computer. Information includes: system operation productivity video display properties system care moving or shipping your system online documentation. Note check the additional documentati...

  • Page 30

    2-2 using your computer system operation in this section, you can find the following information: starting up and shutting down your system setting the date and time using system features such as the cd-rom/dvd drive using power management and security features. Starting up press the power button to...

  • Page 31: Caution

    Using your computer 2-3 note if the system displays a message indicating that system settings have changed, run setup (see chapter 4). On models loaded with the windows nt ® operating system, press ctrl-alt-del when prompted on-screen to do so. The log-on box appears for entering a password. Shuttin...

  • Page 32

    2-4 using your computer 5. Click the start button on the windows ® taskbar, then highlight and click “shut down.” selecting shut down gives you several choices in the pop-up submenu. Click “shut down the computer,” then click the yes button or press enter to shut down the computer. 6. Windows displa...

  • Page 33: Caution

    Using your computer 2-5 1. Holding the diskette at its top edge, insert it into the diskette drive: label side facing right in desktop systems. Label side up in minitower systems. 2. Insert the diskette all the way into the drive until you hear a click. Note if your diskette did not come formatted, ...

  • Page 34

    2-6 using your computer using cds see the following sections for information about handling, loading, and removing cds. Handling compact discs to protect your cds from damage, use the following guidelines when you handle them. Always pick up the disc by its edges. Do not touch the surfaces of the di...

  • Page 35: Caution

    Using your computer 2-7 keep the disc away from direct sunlight or high temperatures. Clean fingerprints or dust from the disc by wiping it with a soft dry cloth. Gently, brush the cloth from the center of the disc toward the edge. Cleaning a cd ! Caution do not use benzene, paint thinner, record cl...

  • Page 36

    2-8 using your computer loading a cd to insert a cd into the cd-rom/dvd drive, follow these steps: 1. Press the open/close button. A cd tray slides out from the reader/drive. 2. Remove the cd from its protective case. Hold the cd by its center hole and outer edges to avoid touching its surface. 3. P...

  • Page 37

    Using your computer 2-9 1. Enter the setup utility by pressing f2 when the following bootup message appears. Press to enter setup 2. The main menu appears. Use your right arrow key to select the power menu. The power management option is factory set to “enabled.” 3. Press enter to select power manag...

  • Page 38

    2-10 using your computer when you start up your system for the first time, you are asked to enter a system password. The following section explains the password procedure. Setting a password use the following procedure to set a password. 1. Turn on or reboot your system. Setup displays the following...

  • Page 39

    Using your computer 2-11 8. At the prompt, to confirm exiting setup, press enter . Your password takes effect the next time you power on the system. You must enter a password the next time you power on. Using a password after you set your password in setup and reboot the system, a password prompt ap...

  • Page 40

    2-12 using your computer some applications provide automatic save options for specified intervals of time as you work. For example, you might want to save your work every 10 minutes. This reduces the amount of lost information should you lose power or experience some other problem. In windows progra...

  • Page 41

    Using your computer 2-13 if you did not choose a printer when you initially set up your computer, you’ll need to do that before you can print (see your windows documentation). If you are using a non-windows program, you’ll need to set up a printer driver for that program. See your printer documentat...

  • Page 42

    2-14 using your computer 1. From the windows desktop, press the right mouse button and click on properties. 2. The display properties window appears. Select the settings tab. Note both the screen resolution and the color palette were set at the factory for optimum performance. Before you change thes...

  • Page 43

    Using your computer 2-15 system care your system is a durable, dependable computer built for heavy use. With protective measures and proper care, you can prevent problems and promote the successful operation and long life span of your computer. Protecting your system from damage there are several wa...

  • Page 44: Warning

    2-16 using your computer use setup options to limit access to your computer (see “security menu” in chapter 4). Use appropriate virus detection software regularly to protect your system from computer viruses. Keep your computer away from direct sunlight and extreme hot and cold temperatures. You can...

  • Page 45

    Using your computer 2-17 periodically clean the keyboard with a vacuum cleaner brush attachment. Do not use any liquid cleaners on the keyboard as they can damage the keyboard. If an object, such as a paper clip, falls into the keyboard, turn the keyboard over and gently shake it. Clean the monitor ...

  • Page 46

    2-18 using your computer online documentation most of your application programs include online help at the touch of a button (usually the help button). Many programs also incorporate separate, complete online user’s guides. Windows 95 and windows nt provide extensive online help and “wizards” to gui...

  • Page 47

    Using your computer 2-19 quick reference to information about your computer what you want to find where to find it basic information about my computer “introducing your computer,” chapter 1 setting a password “setting a password” in this chapter loading a cd “loading a cd” in this chapter adding opt...

  • Page 48: Understanding System

    Understanding system features 3-1 understanding system features your direction sp e-series computer is a 266-, 300-, or 333-mhz intel ® pentium ® ii-based system with mmx technology and 512 kb of burst pipelined synchronous cache memory. Standard features all models come with the following features:...

  • Page 49

    3-2 understanding system features software installed on the hard drive includes: microsoft ® windows ® 95/98 ms office 97 small business edition/microsoft home essentials internet explorer appropriate drivers for your hardware mcafee ® virusscan ® , mcafee webscan™ adobe ® acrobat ® reader. System c...

  • Page 50

    Understanding system features 3-3 ports your computer’s system board includes the following connectors on the rear panel: ps/2-style keyboard and mouse ports two universal serial bus (usb) ports one serial port (9-pin “d” style) one parallel port one video connector audio — microphone in, line in, l...

  • Page 51

    3-4 understanding system features reduces inadvertent system board damage that can take place when replacing roms facilitates adopting new technology while maintaining corporate standards gives network administrators company-wide control of bios revisions. Information on how to use the flash utility...

  • Page 52

    Understanding system features 3-5 video support your system comes with integrated the ati ® rage pro 1x accelerated graphics port video and 4 mb of sgram. Audio your computer’s audio subsystem includes the yamaha ds-l ac’97 pci bus digital controller and analog devices ad1819a ac’97 analog codec. It...

  • Page 53

    3-6 understanding system features usb ports the two universal serial bus (usb) ports allow you to add serial devices without opening up the system; simply plug them into the port. The ports are hot-pluggable: you can plug in a peripheral without shutting down the computer; the usb determines system ...

  • Page 54

    Understanding system features 3-7 network interface card you can select any of the following cards to add networking functions to your computer: 3com ® 3c509b combo card — 10base-t, isa bus plug & play, with rj45, bnc, and aui connectors 3com 3c905-tx fast etherlink ® card — 10base-t, 100base-tx, 10...

  • Page 55

    3-8 understanding system features video diamond monster 3d ii - 3dfx voodoo ii 3d.

  • Page 56: System Bios and

    System bios and utilities 4-1 system bios and utilities your nec direction sp e-series computer system is made up of many different components that work together to keep the system operating normally. This chapter provides information on the nec csd utilities available for your system: setup utility...

  • Page 57

    4-2 system bios and utilities setup utility the setup utility program allows you to enter system configuration information in the bios and control special features of the system. Note we recommend that you print out or write down your current setup parameters and store the information in a safe plac...

  • Page 58

    System bios and utilities 4-3 customize your system with security features such as passwords set system parameters in the event that you need to replace the cmos battery. How to start setup to start the setup utility, follow these steps: 1. Turn on or reboot the system. 2. Press f2 after post begins...

  • Page 59

    4-4 system bios and utilities use the esc key to return to a previous menu or to “escape” from the setup program without changing any settings. When exiting and the menu asks if you want to discard configuration changes and exit now, be sure the menu’s “yes” field is highlighted. If you make a mista...

  • Page 60

    System bios and utilities 4-5 main menu various menu options are available; others cannot be changed. Brief explanations of each menu entry follow. Bios version this field displays your system’s bios version number. Processor type this field displays your computer’s processor type. Processor speed t...

  • Page 61

    4-6 system bios and utilities system memory and memory banks 0 and 1 this field displays the total amount of memory installed on your system board and in which banks the memory is installed. Language this field displays the current default language used by the bios. The available language options ar...

  • Page 62

    System bios and utilities 4-7 advanced menu this menu features the following information fields or options: advanced menu plug & play o/s this option lets you specify whether the operating system or system bios will handle plug and play. Choose “yes” or “no.” reset configuration data this option cle...

  • Page 63: Caution

    4-8 system bios and utilities numlock this option controls whether the numlock key on the keyboard is on or off at boot-up. The choices are “auto,” “on,” or “off.” peripheral configuration submenu this submenu can be used to configure your system’s ports or peripheral devices. To enter the submenu, ...

  • Page 64: Caution

    System bios and utilities 4-9 parallel port this option configures the system’s parallel port. Choose “auto,” “enabled,” or “disabled.” the “enabled” setting of the parallel port is bidirectional, 378h, irq7. Note if you select the enabled option, you’ll see additional options that allow you to spec...

  • Page 65

    4-10 system bios and utilities audio this option configures the onboard audio subsystem. Select “enabled” or “disabled.” legacy usb support this option configures support for legacy usb devices. Select “enabled” or “disabled.” to return to the advanced menu, press esc . Ide configuration submenu thi...

  • Page 66

    System bios and utilities 4-11 hard disk pre-delay this option sets the time delay to allow the hard disk to spin up. The choices in seconds are “3,” “6,” “9,” “12,” “15,” “21,” and “30.” these entries let you check or change the following hard drive parameters. They are not available if “auto” is s...

  • Page 67: Caution

    4-12 system bios and utilities lba mode control this option specifies the ide translation mode. Lba causes logical block addressing to be used in place of cylinders/heads/sectors. You can enable or disable this option. This option cannot be changed when “auto” is selected. ! Caution do not change th...

  • Page 68

    System bios and utilities 4-13 ultra dma this option sets the ultra dma mode for the hard drive. This option cannot be changed when “auto” is selected. The options include: mode 0 mode 1 mode 2 disabled. To return to the advanced menu, press esc . Floppy options submenu this submenu can be used to c...

  • Page 69

    4-14 system bios and utilities floppy write protect this option enables or disables write protection for the diskette drive(s). Choose the desired setting to enable or disable this option. To return to the advanced menu, press esc . Dmi event logging submenu this submenu can be used to view and modi...

  • Page 70

    System bios and utilities 4-15 mark dmi events as read this option is used to mark off all dmi events as read. If necessary, press enter to access the confirmation dialog box and confirm your preference. To return to the advanced menu, press esc . Video configuration submenu this submenu can be used...

  • Page 71: Caution

    4-16 system bios and utilities use the arrow (cursor) keys to highlight an upper memory block, then press enter . Select “available” (default) or “reserved” with the cursor keys, then press enter to change the setting. To return to the resource configuration submenu, press esc . Irq reservation this...

  • Page 72

    System bios and utilities 4-17 security menu security menu the security menu can be used to set a user password and/or an administrator password. A user password controls access to the system and setup utility program at boot up. If the user password feature has been enabled, you’ll need to enter yo...

  • Page 73: Caution

    4-18 system bios and utilities ! Caution when an administrator password is enabled, access to many features in the setup utility program is restricted. How to set a password use the following steps to select the password feature you want to set. 1. Highlight the “set user password” or “set administr...

  • Page 74: Caution

    System bios and utilities 4-19 4. If the message “user password is set” (or “administrator password is set”) appears in the security menu, the password has been set up successfully. ! Caution if the user password is clear field (or administrator password is clear) appears in the security menu, the c...

  • Page 75

    4-20 system bios and utilities user setup access this option allows the user to have access to the bios setup utility. The choices are “none,” “view only,” “limited access,” or “full.” unattended start this feature adds another level of protection against unauthorized accces. With this feature enabl...

  • Page 76

    System bios and utilities 4-21 power menu power management this feature lets you enable or disable bios power management. Inactivity timer the inactivity timer lets you set the length of time that the system needs to be inactive before entering its low- power or standby mode. The low-power mode powe...

  • Page 77: Caution

    4-22 system bios and utilities hard drive this option controls whether or not a spin down command is issued to the hard drives when the system goes into a low-power mode. Your choices are “enabled” or “disabled.” vesa video power down this option controls power to the monitor during the low-power mo...

  • Page 78

    System bios and utilities 4-23 boot menu quickboot mode this option configures the system to boot without running certain post tests. The choices are “enabled” and “disabled.” scan user flash area this option configures the bios to scan the flash memory for user binary files that are executed at boo...

  • Page 79

    4-24 system bios and utilities on modem ring this option specifies how the system responds when power is off and the modem detects an incoming call. The options are “stay off” and “power on.” on lan this option controls how the system responds to a lan wake-up call when power is off. The options are...

  • Page 80

    System bios and utilities 4-25 hard drive submenu this submenu lists the system’s available hard drives. Your computer tries to boot to the operating system on the first device listed on the hard drive submenu. If no operating system is found, the system continues trying the drives in the order they...

  • Page 81

    4-26 system bios and utilities exit menu exit saving changes this option exits the setup program and saves your changes to the bios. Exit discarding changes this option exits the setup program without saving your changes to the bios. Load setup defaults this option loads the setup program’s default ...

  • Page 82

    System bios and utilities 4-27 save custom defaults this option saves your changes to custom default settings. Discard changes this option loads previous values from cmos ram for all bios settings. Note if your system’s cmos fails, the bios loads custom default settings (if you saved them) or factor...

  • Page 83

    4-28 system bios and utilities update the bios from the bios flash diskette as follows. 1. Write down the setup parameters currently set on your system. 2. Turn off the system. 3. Insert the flash upgrade diskette in drive a and turn on the system. 4. When the flash upgrade menu appears, choose “upd...

  • Page 84

    System bios and utilities 4-29 video drivers video drivers let you take advantage of your computer’s video hardware and extended graphics modes. Your system ships with the appropriate video drivers for windows 95 or windows nt loaded on your hard drive. You can change the default video resolution in...

  • Page 85: Installing Options

    Installing options 5-1 installing options your direction sp e-series system supports a variety of industry-standard and nec expansion options. You can customize your computer with: monitors − your system supports the connection of a vga-compatible monitor such as the multisync ® xe and xp series and...

  • Page 86: Warning

    5-2 installing options data storage devices external options. Installation of all options (except external options) requires access cover removal. Procedures for removing the cover are explained in this chapter. Safety precautions before opening your computer, see the grounding instructions in appen...

  • Page 87

    Installing options 5-3 if possible, use anti-static devices, such as wrist straps and floor mats. Always hold a chip or board by its edges. Avoid touching the components on the chip or board. Take care when connecting or disconnecting cables. A damaged cable can cause a short in the electrical circu...

  • Page 88: Caution

    5-4 installing options removing the access cover the following procedure describes how to remove the system access cover. 1. Turn off the computer. 2. Disconnect the keyboard, mouse, monitor, and any other external options (such as a printer) from the rear of the computer. Label all cables to make r...

  • Page 89

    Installing options 5-5 loosening the screw and pressing the tabs 5. Lift the cover off the system. Replacing the access cover 1. Gently set the access cover inside the edge of the case, taking care not to bend the metal tabs as follows. Align the tabs on the access cover with their corresponding slo...

  • Page 90

    5-6 installing options aligning the tabs 2. Slide the access cover forward to meet the front panel. 3. Tighten the thumb screw. Note the cover fits tightly. If it does not slide all the way to the front panel, place one hand on the front of the unit while you slide the cover forward from the rear. 4...

  • Page 91

    Installing options 5-7 the direction sp e-series supports isa plug and play expansion boards, which allow you to install a board in an expansion slot without changing the hardware settings. There are no system resource conflicts to resolve. Plug and play automatically configures the board for the sy...

  • Page 92

    5-8 installing options slot 6 — not used. Slot 7 — not used. Locating expansion slots installing an expansion board although plug and play boards are detected by the system, and potential conflicts are resolved automatically, boards which are not plug and play may require you to change settings. Bef...

  • Page 93

    Installing options 5-9 3. Remove the screw securing an expansion slot cover and remove the cover. Removing the slot cover save the screw for installing the expansion board. Be sure to save the slot cover for future use..

  • Page 94: Caution

    5-10 installing options ! Caution a slot cover can damage the system board or any option board if it falls into the system. Take care to keep the slot cover from falling when removing the screw. If the slot cover does fall into the unit, remove it before replacing the cover. 4. Hold the board by its...

  • Page 95

    Installing options 5-11 7. Attach any cables required by the expansion board. 8. Replace the access cover (see “replacing the access cover”). Removing an expansion board follow these steps to remove a board. 1. Remove the access cover (see “removing the access cover). 2. Label and remove any cables ...

  • Page 96

    5-12 installing options 5. Replace the access cover (see “replacing the access cover). Memory upgrade your system comes with 32 mb to 256 mb of main system memory factory-installed in up to two 168-pin sockets on the system board. The sockets support dual in-line memory modules (dimms). You can inst...

  • Page 97

    Installing options 5-13 determine the dimm configuration needed to increase memory identify dimm sockets. Note if any cables block access to the dimm sockets, label and disconnect them. If any boards block access to the sockets, remove them. 1. Locate the two dimm sockets: j6f1–bank 0 and j6f2–bank ...

  • Page 98: Caution

    5-14 installing options sample memory configurations bank 0 bank 1 total ram 1mx64 (8 mb) empty (0 mb) 8 mb (min. Memory) empty (0 mb) 1mx64 (8 mb) 8 mb (min. Memory) 1mx64 (8 mb) 1mx64 (8 mb) 16 mb 2mx64 (16 mb) 2mx64 (16 mb) 32 mb 2mx64 (16 mb) 4mx64 (32 mb) 48 mb 4mx64 (32 mb) 4mx64 (32 mb) 64 mb...

  • Page 99

    Installing options 5-15 1. Remove the access cover (see “removing the access cover”). 2. Locate the dimm sockets. 3. To remove a dimm from its socket, press the plastic clips at the outer edges of the socket away from the dimm. 4. Carefully rock the dimm to pull it from the socket. Removing a dimm 5...

  • Page 100: Caution

    5-16 installing options ! Caution before installing a dimm, reduce static discharge by touching the system's metal chassis. 4. To install a dimm, align the module with an empty socket. Make sure that the notches on the dimm line up with the keys in the sockets. 5. Insert the dimm into the socket. Cl...

  • Page 101: Caution

    Installing options 5-17 your system automatically detects the memory at bootup. Data storage devices the system board in your computer supports the following storage devices: two diskette drives, including the standard 1.44-mb diskette drive and a tape backup unit up to four ide drives. ! Caution re...

  • Page 102

    5-18 installing options locating device slots preparing the device before installing a storage device in the system, follow any preinstallation instructions that come with the device. For example, check the following: diskette drive remove any termination jumpers on the optional diskette drive. See ...

  • Page 103

    Installing options 5-19 the standard ide hard drive is set as the master device on the primary ide connector. The standard cd-rom/dvd drive is the master device on the secondary ide connector. Installation hardware — check to be certain you have the screws necessary to secure the drive in an accessi...

  • Page 104

    5-20 installing options the following figure shows a three-connector diskette drive signal cable. Diskette drive signal cable ide signal cables each system comes with a three-connector ide interface cable attached to the primary ide connector, and another ide cable joining the cd-rom/dvd drive to th...

  • Page 105

    Installing options 5-21 ide cable connectors system power cables power cables come from the power supply and are attached to the standard storage devices. System power cables vary in length and provide connector sizes to accommodate a variety of supported storage configurations. Power cable connecto...

  • Page 106

    5-22 installing options power cable connectors cabling storage devices all storage devices require a power and signal cable connection. Devices shipped with the system are already connected. Procedures are provided on the following devices: ide device − ide hard drive, cd-rom drive, or zip drive acc...

  • Page 107

    Installing options 5-23 align the cable connector to the matching pins on the drive. 2. Locate an available power connector coming from the power supply. 3. Connect the appropriate power cable to the power connector on the device. Connecting device cables 4. If you are installing an ide cd-rom drive...

  • Page 108

    5-24 installing options 3. Connect the power cable to the power connector on the device. Connecting an accessible 5 1/4-inch device installing storage devices the following subsections describe how to install 3 1/2-inch and 5 1/4-inch devices. The installation procedures include: removing the front ...

  • Page 109

    Installing options 5-25 removing the front panel 1. Locate the two plastic tabs at the front of the chassis. They are indicated by two arrows engraved on the chassis. 2. Press down on the two tabs and press in a third tab at the end of the panel to release the panel. Releasing the front panel 3. Pul...

  • Page 110

    5-26 installing options locating the device cage screw 2. Slide the cage towards the front of the system and lift it out of the unit. Installing a 3 1/2-inch device use the following procedure to install a 3 1/2-inch device. 1. Follow the preinstallation instructions that came with the device, such ...

  • Page 111

    Installing options 5-27 locating device slots 5. Choose the slot for the device being installed. If you are installing the device in the second 3 1/2-inch internal device slot remove the two screws securing the 3 1/2-inch hard drive bracket to the front of the system unit..

  • Page 112

    5-28 installing options removing the bracket screws slide the 3 1/2-inch hard disk bracket towards the back of the system unit until it is free of the molded plastic. Align the two screw holes on the hard drive with the two tabs on the bracket. Slide the hard drive onto the tabs..

  • Page 113

    Installing options 5-29 aligning the holes and tabs place the hard drive into the bracket and secure with the screw. Securing the drive slide the bracket into the molded plastic and secure to the front panel with the two screws..

  • Page 114

    5-30 installing options if you are installing the device in the 3 1/2-inch internal device slot, simply insert the drive into the opening until it is secured. Secure the drive with the two screws through the front panel. Inserting the device if you are installing the device in an accessible slot, go...

  • Page 115: Caution

    Installing options 5-31 6. To install a 3 1/2-inch device in an accessible slot: remove the plastic blank panel from the selected slot by pressing the panel tab and swinging the blank panel out. Removing the blank panel use a screw driver to remove the metal slot cover by carefully pressing it until...

  • Page 116

    5-32 installing options slide the device into the slot and secure the device. 7. Connect the device cables (see “cabling storage devices”). 8. Replace the front panel (see “replacing the front panel”). 9. Replace the access cover (see “replacing the access cover”). Installing a 5 1/4-inch device ins...

  • Page 117: Caution

    Installing options 5-33 7. Use a screw driver to remove the metal slot cover by carefully pressing it until it breaks away from the chassis. Caution be careful of sharp edges! 8. From the front of the system, slide the device, connector end first, into the device slot. Note to easily access device c...

  • Page 118

    5-34 installing options installing the device note if you removed the accessible device cage, replace it. Secure the device cage with the screw. 12. If you installed a hard drive in the 5 1/4-inch slot, replace the plastic panel. 13. Replace the front panel (see “replacing the front panel”). 14. Rep...

  • Page 119

    Installing options 5-35 2. Press the front panel squarely into position until the tabs lock the panel in place. 3. Replace the access cover (see “replacing the access cover”). 4. After securing your system, reboot it and run the setup program to set the new configuration. External options this subse...

  • Page 120

    5-36 installing options locating the parallel port connecting a serial device note before connecting a serial device to the system, be sure the serial device is set up correctly. Follow the setup instructions that came with the option. Connect a serial device to the system as follows. 1. Turn off po...

  • Page 121

    Installing options 5-37 locating the serial port.

  • Page 122: Setting System

    Setting system board jumpers 6-1 setting system board jumpers the system board provides a configuration jumper setting for overriding current bios settings or recovering the bios. When you override the bios settings, setup’s maintenance menu appears allowing you to set the processor speed and disabl...

  • Page 123

    6-2 setting system board jumpers the following table summarizes the system board jumper settings. System board jumper settings function jumper j8e1 configuration normal mode 1-2 factory setting. Sets the system for normal operation. The bios uses current configuration information and passwords for b...

  • Page 124: Warning

    Setting system board jumpers 6-3 ! Warning turn off the system before you change any jumper settings. 2. Remove the access cover (see “removing the access cover” in chapter 5). 3. Locate the configuration jumper (j8e1) on the system board (see “locating the jumper” in the previous subsection). 4. If...

  • Page 125: Warning

    6-4 setting system board jumpers 11. If you removed any expansion boards, replace them (see “installing an expansion board” in chapter 5). 12. Replace the access cover. Reconnect the system power cables and peripheral devices. 13. Power on the system. 14. Run setup (see chapter 4, system bios and ut...

  • Page 126

    Setting system board jumpers 6-5 6. Replace the access cover (see “replacing the access cover” in chapter 5). 7. Connect system power cables and monitor. 8. Power on the system. The system attempts to recover the bios. A recovery diskette is needed. 9. Power off, unplug the system and monitor, and r...

  • Page 127: 24-Hour Information

    24-hour information services 7-1 24-hour information services nec csd has made it easy for you to get information and help when you need it. We offer the following 24-hour information services: nec csd web and ftp sites nec csd faxflash sm service nec csd bulletin board service email to nec csd tech...

  • Page 128

    7-2 24-hour information services nec csd website if you have a modem, you can access the nec csd website. You can do this through a commercial online service or through your internet account.The nec csd website contains general information about nec csd and its products, an online store, press relea...

  • Page 129

    24-hour information services 7-3 nec csd ftp site you can use the internet to access the nec csd ftp (file transfer protocol) site to download various files (video drivers, printer drivers, bios updates, and setup disk files). The files are essentially the same files as on the nec csd website and th...

  • Page 130

    7-4 24-hour information services catalog 5, nec proserva™ and express server product information catalog 6, nec ready consumer desktop systems catalog 7, nec powermate ® commercial desktop systems catalog 8, nec portable systems (including versa ® notebook and mobilepro™ handheld computers). Catalog...

  • Page 131

    24-hour information services 7-5 the information you requested is automatically sent to your fax machine. Please wait for the order to arrive at your fax machine before calling to order more documents. If faxflash attempts to send the second order before the first order is completed, the order may b...

  • Page 132

    7-6 24-hour information services flow control: xon/xoff (select hardware if using 14.4 bps or higher) 5. Following the hyperterminal instructions, enter the bbs phone number ( 978-635-4706 ). Your phone system and/or location might require a 9 1 or 1 prefix. Note the first time that you use the bbs,...

  • Page 133: Caution

    24-hour information services 7-7 ! Caution executable files automatically format your diskette when you download files from the bbs. Formatting destroys any data on the diskette. Before you download files from the bbs, check that you do not have information on the diskette that you need. After you c...

  • Page 134

    7-8 24-hour information services printer notebook. You should provide as much specific information about your questions as possible. Also, if you are sending a fax, please include your voice telephone number and your fax number with the question. You will receive a response to your questions within ...

  • Page 135: If You Have A Problem

    If you have a problem 8-1 if you have a problem your nec direction sp e-series system has a built-in checking program that automatically tests its components when you turn the system unit power on. If there is a problem, the system displays an error message. If this happens, follow any instructions ...

  • Page 136

    8-2 if you have a problem problem checklist if you have a problem, go through the following checklist for possible solutions. Is the power switch on for the computer and any connected peripherals (monitor, printer)? Check that all power switches are on. Are the computer and its peripherals connected...

  • Page 137

    If you have a problem 8-3 does your system fail to recognize the cd-rom/dvd drive? Your drive designation may be incorrect. Solutions to common problems see the following sections to match your problem area and view the possible causes and solutions. When trying to solve problems, you should note wh...

  • Page 138

    8-4 if you have a problem system does not maintain date, time, system configuration information replace the battery (see “battery replacement” in this chapter). System does not boot from hard drive the system tries to start from the diskette drive before it starts from the hard drive. Remove the dis...

  • Page 139

    If you have a problem 8-5 diskette drive problems check the following problems to see the possible cause and solution. Diskette won’t load check that the diskette is being loaded correctly. Check that the system and monitor power lamps are on and the power-on screen appears. Check that the diskette ...

  • Page 140

    8-6 if you have a problem monitor problems check the following problems to see the possible cause and solution. Monitor screen is dark check that the monitor power cable is connected to the monitor and a power outlet, the monitor signal cable is connected to the system, and the brightness and contra...

  • Page 141

    If you have a problem 8-7 keyboard/mouse problems check the following problem to see the possible cause and solution. Image appears on screen but nothing happens when you use the mouse or keyboard check that the keyboard or mouse cable connection is snug. If this does not help, turn off the system, ...

  • Page 142

    8-8 if you have a problem speaker problems check the following problems to see the possible cause and solution. No sound from the speakers check that the speaker power is on. Check the connection between the line out jack on the system and the speaker. Speaker volume is too low adjust the volume con...

  • Page 143

    If you have a problem 8-9 getting help from your company if you are in a company, the best source of help may be internal. Your company may have designated central support personnel to whom you can go when you have problems. Getting help from your nec csd dealer the nec csd dealer from whom you purc...

  • Page 144: Caution

    8-10 if you have a problem nec csd warranty/non-warranty repair service the nec csd repair service is designed to support your warranty and non-warranty service activity. Before you call for repair service, see the previous sections in this chapter to determine if you can solve the problem yourself,...

  • Page 145: Warning

    If you have a problem 8-11 ! Warning the battery can explode if it is incorrectly replaced or improperly discarded. Use only the same battery or an equivalent type recommended by the manufacturer when replacing the battery. Lithium acts as a catalyst when exposed to water and causes spontaneous comb...

  • Page 146

    8-12 if you have a problem locating the battery 4. Carefully pull the battery upward until there is sufficient space to slide the battery out of the socket. You can lift the battery with a plastic screwdriver or orange wood stick; however, be careful to avoid scratching the system board. 5. Remove t...

  • Page 147: Setting Up A Healthy

    Setting up a healthy work environment a-1 setting up a healthy work environment ! Warning prolonged or improper use of a computer workstation may pose a risk of serious injury. To reduce your risk of injury, set up and use your computer in the manner described in this appendix. Contact a doctor if y...

  • Page 148

    A-2 setting up a healthy work environment although some studies have shown an association between increasing hours of keyboard use and the development of some musculoskeletal disorders, it is still unclear whether working at a computer causes such disorders. Some doctors believe that using the keybo...

  • Page 149

    Setting up a healthy work environment a-3 arrange your equipment arrange your equipment so that you can work in a natural and relaxed position. Place items that you use frequently within easy reach. Adjust your workstation setup to the proper height (as described in this appendix) by lowering the ta...

  • Page 150

    A-4 setting up a healthy work environment adjust your chair your chair should be adjustable and stable. Vary your posture throughout the day. Check the following: keep your body in a relaxed yet upright position. The backrest of your chair should support the inward curve of your back. Use the entire...

  • Page 151

    Setting up a healthy work environment a-5 your seat depth should allow your lower back to comfortably contact the backrest. Make sure that the backs of your lower legs do not press against the front of the chair. Extend your lower legs slightly so that the angle between your thighs and lower legs is...

  • Page 152

    A-6 setting up a healthy work environment adjust your input devices follow these points in positioning your keyboard and mouse. Position your keyboard directly in front of you. Avoid reaching when using your keyboard or mouse. If you use a mouse, position it at the same height as the keyboard and ne...

  • Page 153

    Setting up a healthy work environment a-7 type with your hands and wrists floating above the keyboard. Use a wrist pad only to rest your wrists between typing. Avoid resting your wrists on sharp edges. Type with your wrists straight. Instead of twisting your wrists sideways to press hard-to-reach ke...

  • Page 154

    A-8 setting up a healthy work environment adjust your monitor correct placement and adjustment of the monitor can reduce eye, shoulder, and neck fatigue. Check the following when you position the monitor. Adjust the monitor height so that the top of the screen is at or slightly below eye level. Your...

  • Page 155

    Setting up a healthy work environment a-9 rest your eyes periodically by focusing on an object at least 20 feet away. Blink often. Position the monitor at a 90° angle to windows and other light sources to minimize glare and reflections. Adjust the monitor tilt so that ceiling lights do not reflect o...

  • Page 156

    A-10 setting up a healthy work environment vary your workday if you use your computer for prolonged periods, follow these instructions. Vary your tasks throughout the day. Take frequent short breaks that involve walking, standing, and stretching. During these breaks, stretch muscles and joints that ...

  • Page 157

    Setting up a healthy work environment a-11 use a timer or reminder software to remind you to take breaks. To enhance blood circulation, alter your sitting posture periodically and keep your hands and wrists warm. Preexisting conditions and psychosocial factors preexisting conditions that may cause o...

  • Page 158

    A-12 setting up a healthy work environment checking your comfort: how do you measure up? Use this checklist to see if you are setting up your work environment to fit your physical needs. Checking your chair do you sit in an upright position with the backrest supporting your lower back? When sitting,...

  • Page 159

    Setting up a healthy work environment a-13 checking you is your work area set up to promote a natural and relaxing working position with frequently used work items within close reach? Do you take frequent short breaks? Do you stretch and walk during your breaks? Do you vary your tasks during the day...

  • Page 160: System

    System specifications b-1 system specifications standard features the nec direction sp e-series computer uses a high-performance micro-atx system board outfitted with a pentium ii processor. System specifications are listed by component. Processor 266-mhz, 300-mhz, or 333-mhz, depending on the syste...

  • Page 161

    B-2 system specifications second level cache the optional second level cache (l2) consists of 512kb of burst pipelined synchronous static ram (bsram). Also called external cache memory, it is part of the sec cartridge and cannot be expanded. Memory with two dual in-line memory module (dimm) sockets,...

  • Page 162

    System specifications b-3 use of 8-, 16-, 32-, 64-, or 128-mb dimms installed in any of the three sockets regardless of size; therefore, dozens of combinations are possible. See the examples of dimm combinations in the following table. Sample memory configurations bank 0 bank 1 total ram 1mx64 (8 mb...

  • Page 163

    B-4 system specifications note buffered or 2-clock sdram dimms are not supported. Sdram dimms with an nx4 dram base arenot supported. Do not use a dimm rated 16 mbit x 4. Chipset the intel 440ex chipset was designed for the pentium ii processor. It consists of the intel 82443ex pci/agp controller (p...

  • Page 164

    System specifications b-5 accelerated graphics port interface supports agp video adapters with data transfer rates up to 133 mhz synchronous coupling to the host-bus frequency pci bus interface asynchronous coupling to the host-bus frequency supports three pci bus masters in addition to the host and...

  • Page 165

    B-6 system specifications supports pci bus at 33 mhz supports full isa bus usb controller supports two usb ports supports legacy keyboard and mouse supports uhci design guide, revision 1.1 interface integrated dual-channel enhanced ide interface supports up to four ide devices supports fast pio mode...

  • Page 166

    System specifications b-7 supports wake-on-ring, wake-on-lan, and wake- on-pme real-time clock 256-byte battery-backed cmos sram includes date alarm 16-bit counters/timers based on 82c54. Accelerated graphics port (agp) the agp is a high-performance interface for intensive graphics programs, such as...

  • Page 167

    B-8 system specifications shielded (high speed) cable required to connect usb peripheral devices supports up to 127 physical devices note use shielded cable that meets the fcc class b requirements to connect any usb device. Ide support two independent bus mastering pci ide interfaces support fast pi...

  • Page 168

    System specifications b-9 parallel port external 25-pin d-sub parallel port connector multimode standard (compatible) enhanced parallel port (epp) high-speed extended capabilities port (ecp) modes diskette drive controller supports 3.5- and 5.25-inch devices (360kb, 720kb, 1.2mb, 1.25/1.44mb and 2.8...

  • Page 169

    B-10 system specifications interrupt requests (irqs) interrupt assignments irq normal assignment nmi i/o channel check 0 reserved, interval timer 1 reserved, keyboard controller 2 reserved, cascade interrupt from slave pic 3 com1* 4 lpt2 (plug and play option)/audio/user available 5 diskette drive c...

  • Page 170

    System specifications b-11 audio subsystem yamaha ds1-l ac’97 pci bus digital controller analog devices ad1819a ac’97 analog codec joystick interface 3d stereo enhancement power management 32-voice software wavetable complies with sound blaster pro standards. Audio connectors back panel audio jacks ...

  • Page 171

    B-12 system specifications monitor support depending on the system you purchased, your computer may be equipped with one of several monitors. See the separate documentation that comes with this product for relevant specifications. Power supply the input voltage is selectable from a switch on the swi...

  • Page 172

    System specifications b-13 output dc load requirements nominal load output current (maximum) +3.3v 14.0a +5v 22.0a +12v 8.0a –5v 0.5a –12v 0.8a +5v sb 0.8a power consumption rated output power: 235w max. Dc voltage dc voltage—acceptable tolerance +3.3v ±4 % +5v ± 5% –5v ± 5% +12v ± 5% –12v ± 5%.

  • Page 173

    B-14 system specifications environmental specifications ambient temperature operating: 5 ° to 35 ° c (41 ° to 95 ° f) non-operating: –40 ° to 70 ° c (–4 ° to 158 ° f) humidity operating: 85% relative humidity (max.) at 35 ° c (95 ° f) non-operating: 95% relative humidity (max.) at 35 ° c (95 ° f).

  • Page 174: System Board,

    System board, connectors, and error messages c-1 system board, connectors, and error messages this chapter contains illustrations of the nec direction sp e-series system board, a list of connectors, and list of error messages. System board your system is equipped with a pentium ii processor that run...

  • Page 175

    C-2 system board, connectors, and error messages if you do not have a grounding strap, you can ground yourself and dissipate any electrostatic buildup by doing the following: 1. Connect the computer’s power cord between the computer and a three-pronged, grounded electrical outlet. 2. Be sure power t...

  • Page 176

    System board, connectors, and error messages c-3 rear panel connectors the following table lists the external connectors on the rear panel. System board external connectors name function ps/2 keyboard connects to your keyboard ps/2 mouse connects to your mouse usb (universal serial bus) reserved for...

  • Page 177

    C-4 system board, connectors, and error messages internal connectors the following connectors and jumper are located inside your computer. System board internal connectors connector function j1c1 auxiliary line in connector j2c3 cd-rom audio connector j2c1 telephony connector j2c2 line in connector ...

  • Page 178

    System board, connectors, and error messages c-5 system board internal connectors connector function j7h1 power supply connector j4a1 wake-on lan j3a2 wake-on ring the following figures show the system board internal connectors and jumper. System board connectors and jumper.

  • Page 179

    C-6 system board, connectors, and error messages system board slots error messages when your computer’s power is switched on, the system automatically goes through initialization, which includes running the power-on self test (post). Fatal errors are those that prevent the system from continuing the...

  • Page 180

    System board, connectors, and error messages c-7 message fixed disk 0 or fixed disk 1 failure, or fixed disk controller failure. Cause fixed (hard) drive is not working or not configured properly. Solution make sure the drive is correctly identified in the setup utility program and is properly attac...

  • Page 181

    C-8 system board, connectors, and error messages message keyboard locked—unlock key switch. Cause unlock the system to proceed. Message system battery is dead. Replace and run setup. Cause the cmos clock battery that supports the bios is dead. Solution replace the battery and run the setup utility p...

  • Page 182

    System board, connectors, and error messages c-9 message press to resume, to enter setup. Cause displayed after any recoverable error message. Solution press to start the boot process, or to enter the setup utility program and change any settings. Message parity check 1. Cause parity error found in ...

  • Page 183

    C-10 system board, connectors, and error messages message system ram failed at offset: nnnn. Cause system ram failed at offset: nnnn of the 64k block at which the error was detected. Message system timer error. Cause the timer test failed. Beep codes beep codes can signify a terminal error. If the b...

  • Page 184

    System board, connectors, and error messages c-11 beep codes beeps 80h code description 1-2 98h search for options roms 1-2-2-3 16h bios rom checksum 1-3-1-1 20h test dram refresh 1-3-1-3 22h test keyboard controller 1-3-3-1 28h autosize dram 1-3-3-2 29h initialize post memory manager 1-3-3-3 2ah cl...

  • Page 185: Index

    Index-1 2 24-hour information services, 7-1 a access cover removal, 5-4 access cover replacement, 5-5 accessible device cabling, 5-23 advanced power management, 2-8 audio connectors features, 1-10 line in jack, 1-10 line out jack, 1-10 microphone in jack, 1-10 midi/game port, 1-10 audio features, 2-...

  • Page 186

    Index-2 diskette drive busy lamp, 1-4, 2-5 eject button, 1-5 features, 1-4 using, 2-4 diskettes, 2-4 display properties, 2-13 video drivers, 2-13 documentation, xiv–xv online, 2-18 printed, 2-1, 2-18 drivers downloading, 7-2 video, 4-29 e email support, 7-7 emergency eject hole, 1-6 expansion slots ...

  • Page 187

    Index-3 fax support, 7-7 nec csd bulletin board service, 7-5 nec csd faxflash, 7-3 nec csd ftp site, 7-3 nec csd technical support, 7-8 installation options, 5-1 j jumper location, 6-1 jumper settings, 6-2 k keyboard port, 1-9 l line in jack, 1-10 line out jack, 1-10 loading cds, 2-8 m memory config...

  • Page 188

    Index-4 diskette drive, 8-5 keyboard/mouse, 8-7 microphone, 8-8 monitor, 8-6 speakers, 8-8 system, 8-3 what to do, 8-2 productivity, 2-11 protecting your system, 2-15 r rear panel audio ports, 1-10 features, 1-7 keyboard port, 1-9 modem ports, 1-11 mouse port, 1-9 parallel port, 1-10 serial port, 1-...

  • Page 189

    Index-5 v video connector, 1-11 video drivers checking, 2-13 voltage selector switch, 1-11 w warranty repair service, 8-10 z zip drive release button/data lamp, 1-12 using, 1-12.

  • Page 190

    (for united states use only) federal communications commission radio frequency interference statement warning: changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: this equipment has been ...

  • Page 191

    Battery replacement a lithium battery in some computers maintains system configuration information. In the event that the battery fails to maintain system configuration information, neccsd recommends that you replace the battery. See “battery replacement” in chapter 8 of this guide for battery repla...