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  3. Emergency Phone
  4. Help at Hand
  5. User Manual

O2health Help at Hand User Manual - Using The Website

Manual is about: O2 Health

Summary of Help at Hand

  • Page 1

    1 user guide help at hand.

  • Page 2: Hello.

    3 2 what’s in this guide? • getting started page 4 a summary page 6 in more detail page 8 • using the website page 12 • using your handset page 21 • frequently asked questions page 37 why o 2 health? We’re using our understanding of mobile technology to make healthcare more accessible. By introducin...

  • Page 3: Getting Started

    5 4 you’ll need these before you start • your help at hand handset. • your o 2 sim card. • the charger. • internet access. • your credit or debit card. • the imei (the product code for your help at hand handset) and phone number. You’ll find these on the side of the box. • details of who’ll use the ...

  • Page 4: A Summary

    7 6 a summary 2. Put in the sim card. 6. Log into your account (if you’re not already registered with o 2 , you’ll need to register a new account). 9. To get an accurate location for your handset, go outside for a few minutes. That’s it. You’re ready to use help at hand. 7. Go through the four stage...

  • Page 5: In More Detail

    9 8 there are two steps to setting up. The first is preparing your handset. The second is setting up your account online. Prepare your handset take the back off the handset by sliding it down, put in the sim card and then put in the battery so the gold tabs on the battery connect to the gold tabs on...

  • Page 6

    11 10 set up your account online go to https://helpathand.O2.Co.Uk if you already have an o 2 account you can log into your account using your username and password. (if you’ve forgotten these, we can send you a reminder.) if you’re not an o 2 customer you’ll need to register a new account. Follow t...

  • Page 7: Using The Website

    13 12 once you’ve set up your account online, you can use the website to manage all your settings. Log in to https://helpathand.O2.Co.Uk at any time to: • update your information. • change how your handset works. • find your help at hand handset. • pay for your service (or top up your minutes). When...

  • Page 8

    15 14 updating your information there are five tabs about halfway down the page. If you want to update any of your details, you’ll need to click on the section you want to change. Helper details you can add new chosen helpers. Update their details. Or take them off. But remember: you must have at le...

  • Page 9

    17 16 changing when we alert your helpers we can call your chosen helpers whenever your handset leaves a safe zone, if your handset detects a fall or when you press the support button. You can choose the options that best suit you. Most of the options are under the ‘alerts and zones’ tab. This is wh...

  • Page 10

    19 18 safe zones and no-go zones you can set your handset to alert us if you take it somewhere that you or your chosen helper have decided is unsafe – or just too far away from home. We call these safe zones and no-go zones. (the minimum distance is 250 metres.) you can add up to a total of four zon...

  • Page 11: Using Your Handset

    21 20 paying for months and minutes you need to be subscribed to call our support team using your handset. You can choose how long you subscribe for – one month, three months, six months or a year. On the list of tabs, click ‘payment plan’ at the end. You can see how long you have left with help at ...

  • Page 12

    23 22 and this is what you’ll see on the screen: signal symbol this is how much network signal you have. Gprs symbol when you can see this, your handset is sending and receiving data. Locked keypad symbol your keypad’s locked. So the buttons won’t work until you unlock it. Sound symbol your sound’s ...

  • Page 13

    25 24 moving around the menu to get into the menu, press the green circle. To move between the menu options, use the two buttons on the right side of the handset. The top one will move you up. The bottom one goes down. The green circle selects and performs actions. The red cross takes you back to th...

  • Page 14

    27 26 press the for 3 seconds to call for help calling for help with your handset you can ring our support team for help. They can call your helpers right away to let them know you need help. Press the blue support button for three seconds. This will ring our team. You can cancel if you pressed acci...

  • Page 15

    29 28 your personal safety net you can set your handset to alert us if you take it too far away from home. Or into an area you’d rather avoid. Go online and set your zones. Whenever your handset goes outside a safe zone (or into a no-go zone) it’ll tell us. Your handset checks to see if it is in or ...

  • Page 16

    31 30 2. Press the to cancel making and taking calls you can use your handset to take calls, just like a normal phone. You can also use it to phone up to four people using the four buttons. (change the numbers on the help at hand website). You need to select the speed dial number and press the green...

  • Page 17

    33 32 reading texts you can get texts on your handset like you would on a normal mobile – but you can’t send any. Whenever you get a text, you’ll see the text icon on your screen until you read it. You can keep up to 200 messages. When you start running out of space, the icon will flash. You’ll need...

  • Page 18

    35 34 changing how your handset works sound settings go into the menu and use the side buttons to go to ‘sound’. You can change: • the ring volume. • the keypad volume. • the ring tone. • the message tone. General settings you can change other options on your handset. Go into the menu and use the si...

  • Page 19: Frequently

    37 36 changing the volume when you’re not in the menu, use the side buttons to change the volume of your keypad. You can change the speaker volume while you’re on a call. Turn it up by pressing the top button. Down using the bottom one. Switching to silent hold down the red cross. It will say ‘silen...

  • Page 20

    39 38 how does my handset know where i am? Your handset can tell where you are in two ways. When you’re outside it uses gps (like a sat nav) which will tell us where you are to within 100 metres. If you’re inside, or somewhere where you can’t get a gps signal, our support team will use the mobile ne...

  • Page 21

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