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Objectworld snom 360 User Manual

Manual is about: VoIP Phone Object world Unified Communications Server

Summary of snom 360

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    Objectworld unified communications server® snom 360 user guide.

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    © 2001-2009 objectworld communications corp. All rights reserved. Published february 18, 2009 objectworld, objectworld unified communications server, objectworld uc server, objectworld uc client, objectworld connect, objectworld connect plus, it telephony, and the it telephony company are either tra...

  • Page 3: Table of Contents

    Table of contents 1 snom 360 voip business phone overview . . . . . . . . . . . . . . . . . . . . . . . 1 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 key features . . . . . . . . . . . . . . . . . . . . ...

  • Page 5: 1.1 Overview

    Objectworld unified communications server 1 1 snom 360 voip business phone overview this document outlines the features and functions of the snom 360 voip business phone in relation to the objectworld unified communications server™. It covers the following topics: • overview • key features for infor...

  • Page 6: 1.2 Key Features

    1 snom 360 voip business phone overview 2 objectworld unified communications server 1.2 key features use the numeric keypad with the keys 0 to 9, *, and #, to enter digits and letters. Depending on the operating mode, you can perform different actions. • entering digits only (for example, when diali...

  • Page 7: 2.1 Features List

    Objectworld unified communications server 3 2 using snom 360 phone features this chapter outlines the keys and features that are available on the snom 360 phone. Uc server supports all the telephone features that are outlined in this chapter. For snom 360 key descriptions see the following section: ...

  • Page 8: 2.2 Key Descriptions

    2 using snom 360 phone features 4 objectworld unified communications server 2.2 key descriptions in different operating modes, the keys of the numeric keypad represent the following:.

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    Key descriptions objectworld unified communications server 5 additionally, the following keys are available:.

  • Page 10: 2.3 Placing Calls

    2 using snom 360 phone features 6 objectworld unified communications server figure 2–1: key mapping 2.3 placing calls there are two methods to begin a call from the idle state of the snom 360. You can either dial with the handset resting in the cradle and then pick it up or press the speakerphone ke...

  • Page 11: 2.4 Answering Calls

    Answering calls objectworld unified communications server 7 to dial an ip address • enter the ip address using the numeric keypad. Use the “*” key instead of a dot or press the hash “#” key until it changes to a dot. The number guessing functionality allows you to choose from dialed numbers, missed ...

  • Page 12: 2.7 Conferencing

    2 using snom 360 phone features 8 objectworld unified communications server 2 press the flash key to resume the call. 2.6 muting and unmuting calls to mute the microphone during a call, press the soft key “mute” or the mute button. Press the soft key “unmute” or the mute button to enable the microph...

  • Page 13: 2.9 Ending Calls

    Ending calls objectworld unified communications server 9 4 connect the two parties by pressing the transfer key. 2.9 ending calls end calls by putting the handset on the cradle, pressing the hook switch, or pressing the x key. The snom 360 ends the call and returns to the idle state. 2.10 redialing ...

  • Page 14: 2.12 Changing The Volume

    2 using snom 360 phone features 10 objectworld unified communications server to forward calls when busy 1 press the call forwarding button to access the call forwarding menu. 2 from the call forwarding menu, select busy. When another call is already in progress, all incoming calls will be forwarded ...

  • Page 15: 2.15 Listing Calls

    Listing calls objectworld unified communications server 11 2.15 listing calls the snom 360 contains an internal phone book that can be accessed from the phone’s idle state by pressing the phone book keys. To add an entry 1 select the list item . 2 press the edit key. 3 enter the name and phone numbe...

  • Page 16: 2.17 Accessing Voice Mail

    2 using snom 360 phone features 12 objectworld unified communications server 2.17 accessing voice mail see the snom user guide for information about using the voice mail feature..

  • Page 17: Using Uc Server Features

    Objectworld unified communications server 13 3 using uc server features this chapter outlines the phone features that are available with uc server. The uc server call feature access codes are summarized in the following section: • using the uc server call feature access codes uc server supports the ...

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    3 using uc server features 14 objectworld unified communications server transfer a call to a call queue use this feature to transfer a caller to a preconfigured departmental call queue. If no agents logged into the queue are available to take the call, the caller is put on hold until an agent is ava...

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    Using the uc server call feature access codes objectworld unified communications server 15 using the uc server conference bridge conference server note: the bridge number must be 4 digits long. 7050 + bridge# to automatically connect to the conference server bridge number 1234, dial: 70501234 confer...

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    3 using uc server features 16 objectworld unified communications server 3.2 parking calls and picking up parked calls you can park an active call, and then have the parked call picked up on another phone. This feature is useful if you want to change phones during a call. There are two methods of par...

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    Picking up calls ringing at another extension objectworld unified communications server 17 3 enter the number that you want to use as the park number. The hold position is used by the person who answers the parked call. For example, if you enter 1234, then the call is parked at 1234, and can be pick...

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    3 using uc server features 18 objectworld unified communications server 2 if the phone has stopped ringing by the time you dial the *78 code, the system prompts you to enter your pickup id. 3.4 using the uc server conference bridge uc server has the ability to support a limited-sized conference brid...

  • Page 23: 3.5 Queuing Calls

    Queuing calls objectworld unified communications server 19 • press 5 to unmute all other participants. Response: “all others have been unmuted.” • press 7 to toggle between closing and opening the conference to additional participants. Response: “the conference is now closed to additional participan...

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    3 using uc server features 20 objectworld unified communications server 2 hang up. To dial directly into a queue as a caller 1 dial *80. 2 hang up. Temporarily stop accepting queued calls if you are logged into a queue to accept incoming queued calls, there may be times when you wish to temporarily ...

  • Page 25: 3.6 Paging

    Paging objectworld unified communications server 21 to check your agent status 1 dial *84. 2 ensure that you enter the correct queue number. The system will indicate your current status as: • logged in • the agent is not available, service code • not logged in 3 hang up. 3.6 paging you can send a li...

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    Objectworld unified communications server 23.