Ocean Telecom Mitel 8528 User Manual - page 2
Business to Business Telecommunications
www.oceantelecom.com
01284 729 869
| info@oceantelecom.com
10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR
Handling Calls
Make A Call
• Lift the handset (or leave handset in the cradle to dial handsfree)
• External Call – Dial 9 then the telephone number
• Internal Call – Dial the internal extension number or press a pre-programmed button
• To end the call, replace the handset (or if handsfree press the speaker button).
You can speed up the dialling of an external number by pressing # after the telephone number
Answer A Call
• Lift the handset (or press the speaker button to answer handsfree or if using a headset).
Place a Call on Hold
• Whilst on a call press the red hold button, you can then replace the handset
• To return to the call press the red hold button or the flashing Call button.
Mute
• Press the mute button to toggle mute on or off. The caller will not be able to hear you but you will be able to hear
them.
Transfer a call
• Whilst on a call press the transfer button then you can either:
o Transfer internally by dialling the extension number
o Transfer externally by dialling 9 followed by the telephone number
o Transfer a call to someone’s mailbox by dialling 2500 then enter the extension number
• Connect the call to the recipient by replacing the handset either before or after they have answered the call.
• Press the flashing call button to return to the call if you do not wish to transfer it.
If you have a pre-programmed button for an extension you do not have to press the transfer button first you can simply press
the button.
To Pick up a call ringing elsewhere
• Either press the button assigned as Pick up
• Or dial 4 followed by the extension number or button assigned to the extension or group that is ringing (which should
be flashing to indicate a ringing call).
Redial
• Press the redial button to dial the last number you dialled