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Octel Aria 1.2 Release Manual - Caution!

Summary of Aria 1.2

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    Aria 1. 2 release manual edition 2 101–1477–001 octel communications corporation 1001 murphy ranch road milpitas, ca 95035-7912 408-321-2000

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    Your comments about this document are welcome. They can assist us in improving our products. Please address comments to techpubs@octel.Com or to the technical publications manager at octel communications corporation 1001 murphy ranch road milpitas, california 95035-7912 u.S.A. 408-321-2000 http://ww...

  • Page 3: About This Manual

    101–1477–001 edition 2 about this manual aria 1.2 software supports the octel overture 250 and octel overture 350 message servers. These servers provide telephone answering and voice messaging to the global business solutions (gbs) marketplace. This aria 1.2 release manual describes the capabilities...

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    Iv aria 1.2 release manual 101–1477–001 edition 2 appropriate installation instructions are associated with the kits that are used to perform conversions, upgrade eproms, or install certain features. This release manual refers to specific installation instructions by name and part number, as require...

  • Page 5: Contents

    101–1477–001 edition 2 contents 1. Introduction features for service personnel 1-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Features administered by system managers 1-2 . . . . . . . . . . . . . . . . . . Compatibilities with applications 1-3 . . . . . . . . . . . . . . . . . . . ...

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    Vi aria 1.2 release manual 101–1477–001 edition 2 2. Online upgrade instructions overview 2-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Check the major steps 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Make sur...

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    Contents vii 101–1477–001 edition 2 3. System utilities and procedures overview 3-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flt-a card and its removal and replacement 3-2 . . . . . . . . . . . . . . . Conversion of branch, aspen, or maxum t...

  • Page 8: Figures

    Viii aria 1.2 release manual 101–1477–001 edition 2 figures 2-1. Pc-to-octel overture 250 direct connection 2-8 . . . . . . . . . . . . . . . . . . 2-2. Pc-to-octel overture 350 direct connection 2-9 . . . . . . . . . . . . . . . . . . 2-3. Pc-to-octel overture 250 remote connection 2-10 . . . . . ....

  • Page 9: Introduction

    101–1477–001 edition 2 introduction aria 1.2 software introduces support for new hardware, features, and utilities that are described in this release manual. Some of these features are used by service personnel, and others are administered by system managers. Features for service personnel new aria ...

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    1-2 aria 1.2 release manual 101–1477–001 edition 2 - hot-plug addition of a second system drive in the octel overture 250 - flash eproms on the ccf card (combination cpu/file card) in the octel overture 250 - new error messages for tape operations - feature option 33 name changed from “mitel limited...

  • Page 11: Administered Amis

    Introduction 1-3 101–1477–001 edition 2 compatibilities with applications the latest and minimum required levels of applications that support aria 1.2 are as follows: application latest level required level cnm* 1.2 1.2 csa 1.3 1.3 decisionpro 2.0 2.0 dmfs 2.1 2.1 dmos 2.1 2.1 faxcall 1.11 1.11 octe...

  • Page 12: Multiline Networking

    1-4 aria 1.2 release manual 101–1477–001 edition 2 with administered amis, the system manager can schedule messages for delivery at any predetermined time. With standard amis, messages are queued for immediate transmission. When an amis message comes into an octel server, it includes a telephone num...

  • Page 13: Ascii Name Verification

    Introduction 1-5 101–1477–001 edition 2 with multiline networking, there is still only one networking queue per node. Messages are transmitted from that queue one by one, on a line that is currently transmitting, or on a new line if the multiline thresholds are met. All lines that have been seized f...

  • Page 14: Control of Mwi

    1-6 aria 1.2 release manual 101–1477–001 edition 2 control of mwi with aria 1.2, using a new field in menu 1.2, configuration parameters, the system manager can choose to disable or enable subscriber control of the message-waiting indicator (mwi) for all subscribers on the server. If disabled, subsc...

  • Page 15: Tdd/tty Support

    Introduction 1-7 101–1477–001 edition 2 tdd/tty support tdd/tty as a mailbox language is supported in aria 1.2. When this language is installed, hearing- and speech-impaired subscribers can use voice mail and messaging. They use a telecommunications device for the deaf (tdd) to display text that is ...

  • Page 16: Application Easy Access

    1-8 aria 1.2 release manual 101–1477–001 edition 2 application easy access with the application easy access feature of aria 1.2, outside callers can access an application by pressing the 1 key during subscriber greetings. The application must recognize the subscriber as a valid system user. In their...

  • Page 17: Node Expansion

    Introduction 1-9 101–1477–001 edition 2 node expansion with aria 1.2, the maximum number of network nodes has been expanded from 500 to 999. The server can have up to 999 octelnet or administered amis nodes in any combination. Broadcast messages blocked from application mailboxes with aria 1.2 softw...

  • Page 18: Online Upgrade

    101–1477–001 edition 2 online upgrade instructions overview an online upgrade uses a pc with octel-proprietary software and phrases. Equipment required to perform an online upgrade is listed in this chapter. Consider the following before beginning an online upgrade: - you cannot run a tape backup at...

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    2-2 aria 1.2 release manual 101–1477–001 edition 2 - servers must have aria 1.2 software installed before you can add the tdd/tty language that is introduced with aria 1.2. Use a master drive to add the tdd/tty language. If several languages are to be added, add tdd/tty last. - if you use the pc’s c...

  • Page 20: Check The Major Steps

    Online upgrade instructions 2-3 101–1477–001 edition 2 check the major steps the following major steps are required for performing an online upgrade: 1. Make sure that the correct equipment is available. 2. Have the engineering option enabled. 3. Clear the amis queue. 4. Verify the system boot area....

  • Page 21: Available

    2-4 aria 1.2 release manual 101–1477–001 edition 2 make sure that the correct equipment is available the following hardware, firmware, and software must be available before you perform an online upgrade: hardware and firmware check that the following hardware and firmware are available before you pe...

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    Online upgrade instructions 2-5 101–1477–001 edition 2 for the octel overture 250, you need the following: - one 25-foot (7.6-meter), right-angled, db25-to-db9 smt cable, p/n 057–1335–000 - one ccf card, p/n 044–2501–008 or later version, with 20 mb of memory and the following eproms: low byte, p/n ...

  • Page 23: Software

    2-6 aria 1.2 release manual 101–1477–001 edition 2 software names of software and phrase diskettes depend on the server type, the configuration, and the languages supported. Each x in a part number in this chapter can be any number from 0 through 9. Each x in a software or phrase file name can be a ...

  • Page 24: Verify The System Boot Area

    Online upgrade instructions 2-7 101–1477–001 edition 2 5. Press ctrl–c to return to the smt main menu. 6. From the smt main menu, enter 20 to access menu 20 – service operations. 7. From menu 20, enter the number for the smt debug utilities. The > prompt appears. 8. From the > prompt, type amisdir, ...

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    2-8 aria 1.2 release manual 101–1477–001 edition 2 connect the pc and the server you can connect the pc to the server directly with cables or remotely through modems. Use one of the following subsections that describes the connection you will be using between the pc and the server. Connecting the pc...

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    Online upgrade instructions 2-9 101–1477–001 edition 2 pc com port is usually located on the back or side of the pc a back of server smt cable p/n 057–1174–000 db25/db9 adapter* p/n 003–1091–000 * if the pc com port is 25-pin male instead of 9-pin male, use a female/female db25/db25 gender-changer a...

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    2-10 aria 1.2 release manual 101–1477–001 edition 2 connecting the pc remotely to the server figure 2-3 shows remote connections between the pc and an octel overture 250 server. Figure 2-4 shows remote connections between the pc and an octel overture 350 server. If you have difficulty installing eit...

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    Online upgrade instructions 2-11 101–1477–001 edition 2 3. Plug the cable and connector into the modem’s dte interface port. 4. Leave the other end of the smt cable plugged into the server’s designated smt port, normally the console connector on the ccf card for the octel overture 250 or j50 on the ...

  • Page 29: Drive

    2-12 aria 1.2 release manual 101–1477–001 edition 2 install the online upgrade tool on the pc hard drive if you are certain that the online upgrade tool at the level defined in the section “make sure that the correct equipment is available” has already been installed on this pc, skip to the next sec...

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    Online upgrade instructions 2-13 101–1477–001 edition 2 octel communications corporation online upgrade installation program v. 1.3 about to install online upgrade to your hard drive source drive: a: target drive: c: press ctrl–c if this information is not correct press any key to continue . . . Fig...

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    2-14 aria 1.2 release manual 101–1477–001 edition 2 escape help this option begins the upgrade procedure. Online upgrade main menu -------------------------------- begin automatic upgrade utilities menu setup menu online upgrade 1.Xx copyright (c) 1994 octel communications corporation status: figure...

  • Page 32: Hard Drive

    Online upgrade instructions 2-15 101–1477–001 edition 2 whether the smt is connected to the smt-allocated port (console on the ccf card in the octel overture 250 or j50 on the distribution board in the octel overture 350) or to an async port on the 250 or a flex port on the 350, the smt baud rate is...

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    2-16 aria 1.2 release manual 101–1477–001 edition 2 2. From the utilities menu, select the copy or delete upgoption, then press enter. The copy/delete upg menu appears, as shown in figure 2-10. Escape help online upgrade main menu -------------------------------- begin automatic upgrade utilities me...

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    Online upgrade instructions 2-17 101–1477–001 edition 2 4. At the insert the source disk #1 in drive (a:) prompt, insert the first disk into drive a, then press enter to begin copying files, or press f2 to abort the copying. A verification prompt, similar to the one shown in figure 2-12, appears. Es...

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    2-18 aria 1.2 release manual 101–1477–001 edition 2 6. Remove disk #1 and insert disk #2 in the diskette drive, and press enter. Continue copying diskettes, as instructed. After all diskettes have been copied, the status messages screen displays the file copy complete, press to continue. Prompt show...

  • Page 36: Caution!

    Online upgrade instructions 2-19 101–1477–001 edition 2 perform the automatic upgrade phrase upgrades and software upgrades are independent of each other. However, the upgrade processes are identical. Both upgrade processes require using the begin automatic upgrade option from the online upgrade mai...

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    2-20 aria 1.2 release manual 101–1477–001 edition 2 2. Select the appropriate software (or phrase) upg name, xxxxxxxx.Su (or xxxxxxxx.Spu, if appropriate). Press enter. If you are unsure which upg name to select, check the upg number on the labels of the diskettes that you loaded on the pc hard driv...

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    Online upgrade instructions 2-21 101–1477–001 edition 2 escape online upgrade 1.Xx copyright (c) 1994 octel communications corporation online upgrade main menu -------------------------------- begin automatic upgrade utilities menu setup menu success vpm eot resp vpm com received status info. From v...

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    2-22 aria 1.2 release manual 101–1477–001 edition 2 8. If all displayed information is correct, at the begin upgrade of upg software/language data ? (y/n) y prompt, press enter to accept the default of y. The online upgrade status screen appears. Figure 2-19 is an example of the online upgrade statu...

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    Online upgrade instructions 2-23 101–1477–001 edition 2 escape sync char = 43 packet response = 6 successfully transmitted packet #1 vpm eot response = 6 vpm command response = 0 online upgrade 1.Xx copyright (c) 1994 octel communications corporation status messages online upgrade status upgrade:upg...

  • Page 41: Verify The Upgrade

    2-24 aria 1.2 release manual 101–1477–001 edition 2 verify the upgrade verify that the upgrade was successful, as follows: 1. Reconnect the smt to the server, as it was before the upgrade. 2. From the smt main menu, enter 20 to select menu 20 – service operations. 3. Enter the number for the drive c...

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    Online upgrade instructions 2-25 101–1477–001 edition 2 reset the boot area, and boot the new software although the upgrade is complete, you must reboot the server to enable the new software to operate. Reset the boot area, and reboot the server, as follows: 1. Access the status log (menu 13.2) and ...

  • Page 43: Caution!

    2-26 aria 1.2 release manual 101–1477–001 edition 2 make software and phrase areas redundant having two software areas on the server allows an upgrade to be performed online and allows new software to be run on a trial basis, with the option of returning to the previous release. The server should no...

  • Page 44: System Utilities and

    101–1477–001 edition 2 system utilities and procedures overview this chapter includes information about the following new utilities, procedures, and hardware introduced with aria 1.2 and used by service personnel: - flt-a card for lucent technologies (formerly at&t) integration with the octel overtu...

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    3-2 aria 1.2 release manual 101–1477–001 edition 2 - hot-plug replacement of the tape drive in the octel overture 250. - hot-plug addition of a second system-drive in the octel overture 250. - flash eproms on the ccf card in the octel overture 250. - new error messages for tape drive operations. - f...

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    System utilities and procedures 3-3 101–1477–001 edition 2 the flt-a card is hot-pluggable. In other words, you can remove and replace it when the server power is on. Remove and replace an flt-a card, as follows: 1. Access menu 4.1 from the smt main menu, and disable the ports associated with the ca...

  • Page 47: Caution!

    3-4 aria 1.2 release manual 101–1477–001 edition 2 8. Disconnect the telco cable from the card to be replaced. 9. Unscrew the captive thumb screws at the top and bottom of the card. 10. Remove the card by pulling up on its upper card extractor and pushing down on its lower card extractor. Only handl...

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    System utilities and procedures 3-5 101–1477–001 edition 2 16. Observe the leds on the flt-a card during startup. Normal startup of the flt-a card occurs as follows: a. If the server has only one flt-a card, the software selects two of its ports for primary and secondary clock synchronization with t...

  • Page 49: Overture 250 Using Pc Tape

    3-6 aria 1.2 release manual 101–1477–001 edition 2 conversion of branch, aspen, or maxum to octel overture 250 using pc tape with aria 1.2, you can convert a branch, aspen, or maxum source server at release 1.5, 2.0, 3.0, 4.0, or 4.1 software to an octel overture 250 server by performing (1) a backu...

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    System utilities and procedures 3-7 101–1477–001 edition 2 1. From the smt main menu, access menu 20 – service operations. 2. Enter the number for theport testing utilities. The port testing utilities menu appears, as shown in figure 3-2. Menu 20 – service operations – port testing utilities – octel...

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    3-8 aria 1.2 release manual 101–1477–001 edition 2 – port traffic statistics – last time cleared: none pt statistics pt statistics in out in out ––– –––––––––– –––––––––– ––– –––––––––– –––––––––– 1a 2 0 2e 1b 1 0 2f 1c 0 0 2g 1d 0 0 2h 1e 0 0 3a 1f 0 0 3b 1g 0 0 3c 1h 0 0 3d 2a 3e 2b 3f 2c 3g 2d 3h...

  • Page 52: Caution!

    System utilities and procedures 3-9 101–1477–001 edition 2 reset mirrored drive status utility the reset mirrored drive status utility converts a gmr server to a non-gmr server. This utility checks that all primary drives in the gmr pairs are running, then disables and deinstalls all the secondary d...

  • Page 53: Collapse Nodes Utility

    3-10 aria 1.2 release manual 101–1477–001 edition 2 collapse nodes utility some customers establish and use multiple node profiles for a server to speed up network messaging to a remote server. The multiline networking feature of aria 1.2 makes this unnecessary. The offline collapse nodes utility al...

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    System utilities and procedures 3-11 101–1477–001 edition 2 node collapsing utility master node number: node name: node serial #: #of digits: collapsing node number(s): node node node node number name number name –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– figu...

  • Page 55: Revised Enable Drive Utility

    3-12 aria 1.2 release manual 101–1477–001 edition 2 11. When the node collapse utility is complete, the smt displays a completion message and goes blank. Press any key and reenter the system manager password. 12. Repeat steps 4 through 11, as necessary, if more nodes remain to be collapsed into the ...

  • Page 56: Overture 250

    System utilities and procedures 3-13 101–1477–001 edition 2 when you press any key, the drive replacement utilities menu reappears. On any octel overture 250 or 350 server with aria 1.2, this prompt is not displayed, and the utility automatically disables and deinstalls the failing system drive, the...

  • Page 57: Octel Overture 250

    3-14 aria 1.2 release manual 101–1477–001 edition 2 hot-plug addition of a second system drive in octel overture 250 with aria 1.2, you can add a second system drive to an octel overture 250 that has only one system drive without shutting down the server. This is similar to the procedure used with a...

  • Page 58: Flash Eproms On Ccf Card

    System utilities and procedures 3-15 101–1477–001 edition 2 flash eproms on ccf card before aria 1.2, upgrades to eprom firmware (code) required physically changing the eproms. With aria 1.2, new firmware for the ccf card in the octel overture 250 is provided with a software upgrade. The firmware is...

  • Page 59: International Code Merge

    3-16 aria 1.2 release manual 101–1477–001 edition 2 new error messages for tape drive operations aria 1.2 introduces the following new error messages for tape drive operations in the octel overture 250 and the octel overture 350, as seen in menu 21.5, review history of last event: tape drive offline...

  • Page 60: Pcr Corrections

    101–1477–001 edition 2 pcr corrections the following table contains information about field-identified product change requests (pcrs) that are corrected by aria 1.2 software. Pcr no. Description of correction 19048 transfers from an automated attendant to extensions that have leading zeroes are now ...

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    4-2 aria 1.2 release manual 101–1477–001 edition 2 pcr no. Description of correction 24565 the message is now recorded correctly when a subscriber enters 2 (record), # (stop), 1 (review), 5 (continue), then a quick #. 24653 when the system manager turns off message waiting in menu 9.1, the message w...

  • Page 62: Index

    101–1477–001 edition 2 index a administered amis described, 1-3–1-5 setting up nodes, site id: field, 1-4 administrative options, prompt enhancements, 1-9 amis networking, administered amis, 1-3 application easy access feature, described, 1-8 applications, compatibilities, 1-3 to 1-5 ascii name veri...

  • Page 63

    In-2 aria 1.2 release manual 101–1477–001 edition 2 g gen_err see cdr event 118 global message redundancy (gmr) converting to non-gmr server see reset mirrored drive status utility mixed drive support, 3-8 steps to disable, 3-9 h hardware, online upgrade requirements, 2-4 to 2-5 hot-plug system driv...

  • Page 64

    Index in-3 101–1477–001 edition 2 online upgrade major steps, 2-3 overview, 2-1 to 2-2 requirements firmware, 2-4 to 2-5 hardware, 2-4 to 2-5 software, 2-6 p pc online upgrade requirements, 2-4 to 2-26 online upgrade tool installation, 2-12 to 2-14 online upgrade windows 95 considerations, 2-13 serv...