Oki OKIPAGE10e Manual - page 7
Warranty, Regulatory Information, and Specifications
E-7
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Overnight Exchange
!
Available in the United States and Canada
If you choose to use our Overnight Exchange service, call 1-
800-OKIDATA: our trained personnel will try to solve your
problem over the phone. If they determine that your printer
hardware is defective, an exchange machine will be shipped to
you via air express. Have your credit card available as our
representative will be asking for this information. You will
receive the exchange machine the next business day-or no
later than the second business day.
Return the original machine to OKIDATA by using the same
packaging materials you received with the exchange printer,
and making it available to pickup by OKIDATA’s
representative within 2 business days from your receipt of the
exchange machine: failure to do so may result in your being
charged the full price of the exchange unit . Before you ship
the printer, remove the image drum and toner cartridge to
prevent damage to the printer during shipment: failure to do
so may result in a fee for cleaning/repairs which will be
charged to your account.
When Overnight Exchange is used, the returned machine
becomes the property of OKIDATA. Exchange machines may
be new or repaired, at the option of OKIDATA: the exchange
machine becomes the property of the customer when the
returned machine had been picked up by OKIDATA’s
designated carrier. The exchange printer will be warranted for
thirty (30) days or the remaining warranty period of the
returned printer, whichever is longer.
Overnight Exchange of the printer for a printhead failure is
limited to one year from date of purchase. For the remaining
printhead warranty period, replacement will be at an
authorized service center or authorized third party service
organization. Call 1-800-OKIDATA for authorized service
locations.