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Packard Bell ENTJ75 Service Manual

Summary of ENTJ75

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    Entj75 / entj76 / entj77 / entj78 service guide.

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    Revision history please refer to the table below for the updates made on the entj75 / entj76 / entj77 / entj78 service guide. Service guide files and updates are available on the acer/csd web. For more information, refer to http://csd.Acer.Com.Tw copyright © 2009 packard bell is a registered tradema...

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    Contents i chapter 1: system specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Contents ii navigating the bios setup utility . . . . . . . . . . . . . . . . . . . . . . . 29 bios setup utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 bios recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 creating t...

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    Iii www.Packardbell.Com chapter 4: troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 system test procedures . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Contents iv.

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    Chapter 1 1 system specifications • preface • features • system block diagram • hardware specifications and configurations • notebook product tour.

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    Chapter 1: system specifications 2 preface conventions the following conventions are used in this manual: general information before using this information and the product it supports, read the following general information. This service guide provides you with all technical information relating to ...

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    Www.Packardbell.Com 3 features platform • processor • intel core i3 processors: 330m (2.13 ghz), m620 (2.5 ghz), 350m (2.26 ghz) • intel core i5 processors: 430m (2.26 ghz), 520m (2.4 ghz), 540m (2.53 ghz) • intel core i7 processors: 620m (2.66 ghz) • core logic: mobile intel hm55 express chipset • ...

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    Chapter 1: system specifications 4 input devices • 99-, 100-, or 103-key keyboard, 2.5 mm (minimum) key travel • twelve function keys, four cursor keys, two windows ® keys • touchpad pointing device • capacitive touch keys audio • two built-in stereo speakers • built-in microphone on webcam • realte...

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    Www.Packardbell.Com 5 physical specifications • dimensions: 372 × 259 × 26 / 37 mm (14.65 × 10.2 × 1.02 / 1.46 in) • weight: 3.1 kg (6.83 lb) environmental specifications • temperature • operating: 32 °f to 90 °f (0 °c to 35 °c) • non-operating: -4 °f to 140 °f (-20 °c to 60 °c) • humidity (non-cond...

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    Chapter 1: system specifications 6 system block diagram.

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    Www.Packardbell.Com 7 hardware specifications and configurations cpu controllers bios item specification cpu type n intel core i3 processors: 330m (2.13 ghz), m620 (2.5 ghz), 350m (2.26 ghz) n intel core i5 processors: 430m (2.26 ghz), 520m (2.4 ghz), 540m (2.53 ghz) n intel core i7 processors: 620m...

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    Chapter 1: system specifications 8 memory supported protocols n acpi 1.0b/2.0/3.0 compliance n pci 2.2 n system/hdd password n security control n int 13h extensions n pnp bios 1.0a smbios 2.4 n bios boot specification n simple boot flag 1.0 n boot block n pci bus power management interface specifica...

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    Www.Packardbell.Com 9 hard disk drive optical drive item models seagate st9160314as toshiba mk1655gsx hgst hts545016b9a 300 wd wd1600bevt- 22zcto seagate st9250315as toshiba mk2555gsx hgst hts545025b9a 300 wd wd2500bevt-22z ct0 seagate st9320325as toshiba mk3263gsx hgst hts545032b9a 300 wd wd3200bev...

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    Chapter 1: system specifications 10 lcd applicable disc format cd: cd-da, cd-rom, cd-rom xa, photo cd (multi-session), video cd, cd-extra (cd+), cd-text dvd: dvd-video, dvd-rom, dvd-r (3.9gb, 4.7gb) dvd-r dl, dvd-rw, dvd-ram, dvd+r, dvd+r dl, dvd+rw cd: cd-da (red book) - standard audio cd & cd-text...

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    Www.Packardbell.Com 11 keyboard pointing device memory card reader response time (msec) 8 nominal input voltage vdd +3.3v viewing angle (degree) horizontal: right/left vertical: upper/lower 45/45 15/35 temperature range( c) operating storage (shipping) 0 to +50 -40 to +60 item specification keyboard...

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    Chapter 1: system specifications 12 audio wired lan bluetooth item specification audio codec realtek alc272 audio onboard or optional built-in mono or stereo stereo resolution 24-bit dac and adc compatibility hd audio sampling rate 192 khz maximum sample rate internal microphone with webcam internal...

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    Www.Packardbell.Com 13 wireless lan usb buttons/indicators/ports item specification chipset n intel wifi link 5100 n intel wifi link 5300 n atheros ar5b91/hb93 b/g/n n atheros xb63 b/g n wnc wimax data throughput 11~54 mbps, up to 270 mbps for draft-n protocol n ieee 802.11a n ieee 802.11b n ieee 80...

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    Chapter 1: system specifications 14 camera fans throttling 50%: % is controlled by operating system. Temperature point is 95 °c. Os shut down at 100 °c; h/w shut down at 105 °c battery item specification model chicony 0.3m dv calla / camellia interface usb 2.0 resolution 0.3 m pixels (640x480) signa...

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    Www.Packardbell.Com 15 power supply power savings item specification vendor n delta n liteon n hipro input rating 90v ac to 264v ac, 47hz to 63hz maximum input ac current 1.7a (max) output rating 19v dc, 3.42a, 65w acpi mode power management mech. Off (g3) all devices in the notebook are turned off ...

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    Chapter 1: system specifications 16 notebook product tour front view left view important case color may vary from that shown in the pictures. Component icon description ventilation fan helps cool internal components. Warning: do not work with the notebook resting on your lap. If the air vents are bl...

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    Www.Packardbell.Com 17 right view usb port plug usb devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. Microphone jack plug a microphone into this jack. Headphone jack plug amplified speakers or headphones into this jack. The built-in spea...

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    Chapter 1: system specifications 18 rear view bottom view component icon description ventilation fan helps cool internal components. Warning: do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: do not block o...

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    Www.Packardbell.Com 19 keyboard area hard drive bay the hard drive is located in this bay. Ventilation slots and cooling fan helps cool internal components. Warning: do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin....

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    Chapter 1: system specifications 20 lcd panel touchpad provides all the functionality of a mouse. For more information, see “using the touchpad” on page 25 . Capacitive touch keys press to access capacitive touch key function. For more information, see “using the capacitive touch keys” on page 24 . ...

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    Www.Packardbell.Com 21 using the status indicators status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the screen. Using the keyboard your notebook features a full-size keyboard that ...

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    Chapter 1: system specifications 22 key types the keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. System key combinations when you press the f n key and a system key at the same time, ...

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    Www.Packardbell.Com 23 turn the optional bluetooth radio on or off. Warning: radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. Bluetooth communication devi...

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    Chapter 1: system specifications 24 using the capacitive touch keys button description powersave key—press to put the notebook into power-saving mode. The button lights up red when this happens. Press this key again to return to your previous settings. Programmable key—the programmable key will run ...

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    Www.Packardbell.Com 25 using the touchpad when you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the left and right buttons...

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    Chapter 1: system specifications 26 using the webcam you can use the optional webcam with many of the available internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips. Start a progra...

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    Chapter2 27 system utilities • bios setup utility • bios recovery • clearing a bios password • unlocking the hard drive.

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    Chapter 2: system utilities 28 bios setup utility the bios setup utility is a hardware configuration program built into the notebook’s bios (basic input/output system). The notebook was shipped already properly configured and optimized. However, if the user encounters configuration problems, you may...

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    Www.Packardbell.Com 29 navigating the bios setup utility use the keys listed in the legend bar on the bottom of the setup screen to work your way through the various menu and submenu screens. To use the bios setup utility: • to choose a menu, use the left ← and right → arrow keys. • to choose an ite...

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    Chapter 2: system utilities 30 information the information menu displays a summary of your computer hardware information. These information are necessary for troubleshooting and may be required when asking for technical support. Parameter description cpu type displays the processor model and speed. ...

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    Www.Packardbell.Com 31 main use the main menu to set the system time and date, and other basic options. Parameter description format/options system time displays the system time. The time is expressed in a 24-hour format. Hh:mm:ss (hour:minute:second) system date displays the system date. Mm/dd/yyyy...

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    Chapter 2: system utilities 32 security use the security menu option to set system passwords to protect your computer from unauthorized use. . D2d recovery enables or disables the d2d recovery function. This function allows the user to create a hidden partition on the hard drive to store the operati...

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    Www.Packardbell.Com 33 setting a password note the following reminders before you define a system password: • the maximum length of password contains 8 alphanumeric characters. • system passwords are case-insensitive. • when typing the password, only shaded blocks representing each typed character a...

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    Chapter 2: system utilities 34 3 retype the password to verify the first entry, then press enter . You will be prompted to save the new password. 4 press enter . 5 press f10 to save the password and close the setup utility or you can proceed to setting a user password. To set a user password: 1 pres...

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    Www.Packardbell.Com 35 removing a password to remove a password: 1 press ↑ or ↓ to highlight the set supervisor password or set user password field, then press enter . The set supervisor password or set user password box opens. 2 type the current password, then press enter . 3 press enter twice with...

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    Chapter 2: system utilities 36 boot use the boot menu to set the preferred drive sequence in which the setup utility attempts to boot the operating system. To set boot drive sequence: 1 press ↑ or ↓ to highlight a bootable device. 2 press f5 or f6 to move the selected device up or down the boot sequ...

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    Www.Packardbell.Com 37 exit the exit menu screen lists options for quitting from the setup utility. Option description exit saving changes saves changes made and closes the setup utility. Keyboard shortcut: f10 exit discarding changes discards changes made and closes the setup utility. Load setup de...

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    Chapter 2: system utilities 38 bios recovery an interruption during a bios flash procedure (e.G. A power outage) can corrupt the bios code, which will cause the system to go into an unbootable state. You need to access and execute the boot block program to reboot the computer and recover the regular...

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    Www.Packardbell.Com 39 running the flash utility: to run the flash utility: 1 rename the bios file as “xxxxxxx.Fd”. 2 copy the “xxxxxxx.Fd” file to a bootable usb device containing the crisis recovery disk files. 3 turn off the computer. 4 insert the usb device containing the renamed bios file and t...

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    Chapter 2: system utilities 40 clearing a bios password to clear a lost bios password (user or supervisor password) you need to short the clear password hardware gap (g102) located on the system board. To clear a bios password: 1 turn off the notebook and unplug all the peripherals connected to it. ...

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    Www.Packardbell.Com 41 unlocking the hard drive to regain access to your computer if you lose the hdd password, you need to generate a master password and unlock the hard drive. To unlock a hard drive: 1 open the computer in a dos environment. 2 type the following command: a\> unlock6 xxxxx 00 3 pre...

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    Chapter 2: system utilities 42.

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    Chapter3 43 replacing notebook components • preventing static electricity discharge • preparing the work space • required tools • preparing the notebook • adding or replacing memory modules • replacing the wireless card • replacing the hard drive • replacing the optical drive • replacing the keyboar...

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    Chapter 3: replacing notebook components 44 preventing static electricity discharge the components inside your notebook are extremely sensitive to static electricity, also known as electrostatic discharge (esd). Before performing maintenance on the notebook, follow these guidelines: • avoid static-c...

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    Www.Packardbell.Com 45 preparing the work space before performing maintenance on the notebook, make sure that your work space and the notebook are correctly prepared. • wear a grounding (esd) wrist strap, and use a grounded or dissipative work mat. • use a sturdy table. Make sure that the table top ...

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    Chapter 3: replacing notebook components 46 required tools to disassemble the notebook, you need the following tools: • wrist grounding strap (for esd prevention) • conductive mat (for esd prevention) v • flat screwdriver v • phillips screwdriver v • non-marring plastic scribe v.

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    Www.Packardbell.Com 47 preparing the notebook to prepare the notebook for maintenance: 1 make sure that the optical disc drive is empty. 2 turn off the notebook. 3 close the lcd panel. 4 disconnect the ac adapter. 5 disconnect the network cable and all peripheral devices connected to the notebook. 6...

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    Chapter 3: replacing notebook components 48 removing the battery to remove the battery: 1 turn the notebook over so the base is facing up. 2 slide the battery lock to the unlocked position. 3 slide the battery release latch (a), then remove the battery out of the notebook (b). Note the battery is hi...

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    Www.Packardbell.Com 49 removing the bay cover to remove or replace components located on the lower bay, you need to remove the bay cover first. Tools you need to complete this task: to remove the bay cover: 1 complete the steps in “preparing the notebook” on page 47 . 2 turn the notebook over so the...

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    Chapter 3: replacing notebook components 50 adding or replacing memory modules tools you need to complete this task: to add or replace memory modules: 1 complete the steps in “preparing the notebook” on page 47 . 2 complete the steps in “removing the bay cover” on page 49 . 3 if you are replacing a ...

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    Www.Packardbell.Com 51 6 insert the new memory module at a 30° angle into an empty memory slot, and then press it down until it clicks into place. The module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab...

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    Chapter 3: replacing notebook components 52 replacing the wireless card tools you need to complete this task: screws removed during this task: • 1 black m2×5 (wireless card) to replace the wireless card: 1 complete the steps in “preparing the notebook” on page 47 . 2 complete the steps in “removing ...

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    Www.Packardbell.Com 53 6 remove the screw securing the wireless card. 7 pull the card out of the slot. 8 insert the new wireless card at a 30° angle into the empty mini card slot. The card is keyed so it can only be inserted in one direction. If the card does not fit, make sure that the notch in the...

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    Chapter 3: replacing notebook components 54 replacing the hard drive tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 2 chrome m3×3 (hard drive bracket) to replace the hard drive: 1 complete the steps in “preparing the notebook” on page 47 . 2 comp...

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    Www.Packardbell.Com 55 5 if your new hard drive already includes the hard drive bracket, go to step 8 . If you need to use the bracket from the old hard drive, go to step 6 . 6 remove the screws that secure the hard drive bracket, and then detach the bracket from the drive. 7 place the bracket on th...

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    Chapter 3: replacing notebook components 56 replacing the optical drive tools you need to complete this task: screws removed during this task: • 1 black m2.5×6 (optical drive) • 1 chrome m2×3 (optical drive bracket) to replace the optical drive: 1 complete the steps in “preparing the notebook” on pa...

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    Www.Packardbell.Com 57 5 if your new optical drive already has it’s own bracket and bezel, go to step 10 . If you need to use the bracket and bezel from the old optical drive, perform steps 6 – 9 as necessary. 6 detach the bezel from the old optical drive. 7 remove the screws that secure the optical...

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    Chapter 3: replacing notebook components 58 replacing the keyboard cover tools you need to complete this task: screws removed during this task: • 3 black m2.5×6 (keyboard cover) to replace the keyboard cover: 1 complete the steps in “preparing the notebook” on page 47 . 2 complete the steps in “remo...

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    Www.Packardbell.Com 59 6 detach the keyboard cover from the palm rest assembly and turn it over the keyboard to access its underside (a). Open the multimedia board cable connector (b) and disconnect the cable (c). 7 if you will be using the multimedia board from the old keyboard cover, remove it by ...

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    Chapter 3: replacing notebook components 60 replacing the multimedia board tools you need to complete this task: screws removed during this task: • 3 black m2.5×6 (keyboard cover) to replace the multimedia board: 1 complete the steps in “preparing the notebook” on page 47 . 2 remove the keyboard cov...

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    Www.Packardbell.Com 61 5 secure the new multimedia board, with the connector facing up, on the keyboard cover. 6 insert the multimedia cable to its connector on the multimedia board, then close the clip to lock the cable in place. 7 insert the tabs on the front side of the keyboard cover into the sl...

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    Chapter 3: replacing notebook components 62 replacing the keyboard tools you need to complete this task: screws removed during this task: • 3 black m2.5×6 (keyboard cover) to replace the keyboard: 1 complete the steps in “preparing the notebook” on page 47 . 2 remove the keyboard cover by performing...

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    Www.Packardbell.Com 63 5 insert the retaining tabs of the new keyboard into the slots located on the top side of the touchpad area. 6 reach underneath the keyboard and insert the keyboard cable to its system board connector, then close the clip to lock the cable in place. 7 gently press the keyboard...

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    Chapter 3: replacing notebook components 64 replacing the lcd panel assembly tools you need to complete this task: screws removed during this task: • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok (lcd panel hinges - top) to replace the lcd panel ...

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    Www.Packardbell.Com 65 6 turn the notebook over again so the palm rest is facing up. 7 disconnect the lcd, webcam, and microphone cables from their system board connectors. 8 release the lcd, webcam, and microphone cables from their latches. 9 if the notebook has a wireless card installed, note the ...

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    Chapter 3: replacing notebook components 66 10 release the antenna cables from their palm rest latches, and then pull them out from underneath the computer . 11 disconnect the power button board cable from its system board connector, and then release it from its palm rest latches. 12 carefully open ...

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    Www.Packardbell.Com 67 15 lift the lcd panel assembly up and away from the notebook. 16 position the new lcd panel assembly on the notebook, and then secure it with the hinge screws removed in step 14 . 17 if the notebook has a wireless card installed, proceed to step 18 to arrange the antenna cable...

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    Chapter 3: replacing notebook components 68 replacing the palm rest tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylo...

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    Www.Packardbell.Com 69 5 remove the optical drive screw. 6 remove the keyboard cover by performing steps 2 – 6 of the “replacing the keyboard cover” procedure on page 58 . 7 remove the keyboard by performing steps 3 and 4 of the “replacing the keyboard” procedure on page 62 . 8 remove the lcd panel ...

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    Chapter 3: replacing notebook components 70 11 open the touchpad cable connector (a) and disconnect the cable from the system board (b). 12 turn the notebook over so the base is facing up. 13 remove the screws securing the palm rest on the base side. 14 turn the notebook over again so the palm rest ...

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    Www.Packardbell.Com 71 16 locate the small gaps on the top side of the palm rest and insert a small flat-blade screwdriver or non-marring scribe into each gap to separate the palm rest from the base enclosure. 17 once the top side is separated, pry loose the left and right sides of the palm rest, an...

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    Chapter 3: replacing notebook components 72 replacing the speakers tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok...

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    Www.Packardbell.Com 73 5 remove the speaker screws. 6 release the speaker cable from the palm rest, and then remove the speakers. 7 position the new speakers on the palm rest. 8 secure the speakers with the screws removed in step 5 and cover it with the tape that was detached in step 4 . 9 secure th...

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    Chapter 3: replacing notebook components 74 replacing the touchpad board tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinge - bottom) • 2 black m2.5×6+...

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    Www.Packardbell.Com 75 5 remove the touchpad cable from the palm rest. 6 peel off the tape protecting the touchpad board. 7 note the orientation of the touchpad board for later reference in installing the new touchpad board..

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    Chapter 3: replacing notebook components 76 8 insert a small flat-blade screwdriver or non-marring scribe between the touchpad board and the palm rest’s underside, and carefully pry the board loose. 9 remove the touchpad board from the palm rest. 10 observing the same orientation as the old touchpad...

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    Www.Packardbell.Com 77 replacing the modem board tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinge - bottom) • 2 black m2.5×6+nylok (lcd panel hinge -...

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    Chapter 3: replacing notebook components 78 8 disconnect the modem cable from the modem board. 9 remove the modem board screw. 10 remove the old modem board from the system board..

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    Www.Packardbell.Com 79 11 connect the modem cable to the new modem board, and then attach to board to its system board connector. 12 secure the new modem board with the screw removed in step 9 . 13 reinstall the palm rest by performing steps 19 – 21 of the “replacing the palm rest” procedure on page...

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    Chapter 3: replacing notebook components 80 replacing the usb board tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinge - bottom) • 2 black m2.5×6+nylok...

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    Www.Packardbell.Com 81 6 remove the optical drive screw. 7 remove the palm rest by performing steps 6 – 18 of the “replacing the palm rest” procedure on page 68 . 8 disconnect the usb board and modem board cables from the usb board. 9 remove the usb board screw. 10 remove the usb board from the base...

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    Chapter 3: replacing notebook components 82 11 place the new usb board in the base enclosure and secure it with the screw removed in step 9 . 12 connect the usb board and modem board cables to the new usb board. 13 reinstall the palm rest by performing steps 19 – 21 of the “replacing the palm rest” ...

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    Www.Packardbell.Com 83 replacing the bluetooth module tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinge - bottom) • 2 black m2.5×6+nylok (lcd panel hi...

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    Chapter 3: replacing notebook components 84 6 remove the optical drive screw. 7 remove the palm rest by performing steps 6 – 18 of the “replacing the palm rest” procedure on page 68 . 8 disconnect the bluetooth cable from the bluetooth module. 9 release the bluetooth module from the tabs securing it...

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    Www.Packardbell.Com 85 10 secure the new bluetooth module on the base enclosure and connect the bluetooth cable to it. 11 reinstall the palm rest by performing steps 19 – 21 of the “replacing the palm rest” procedure on page 68 . 12 reinstall the lcd panel assembly by performing steps 16 – 23 of the...

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    Chapter 3: replacing notebook components 86 replacing the system board tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinge - bottom) • 2 black m2.5×6+ny...

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    Www.Packardbell.Com 87 9 disconnect the usb board cable from its system board connector. 10 remove the system board screw. 11 carefully remove the system board from the base enclosure. Note a circuit board that is >10 cm 2 has been highlighted with a yellow rectangle as shown in the previous image. ...

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    Chapter 3: replacing notebook components 88 12 turn the system board over and remove the cooling assembly by performing steps 4 – 7 of the “replacing the cooling assembly” procedure on page 89 . 13 if your new system board does not include a processor, remove the processor from the old system board ...

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    Www.Packardbell.Com 89 replacing the cooling assembly tools you need to complete this task: additional materials you need to complete this task: • soft cloth and isopropyl alcohol; or alcohol pad • thermal grease screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical ...

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    Chapter 3: replacing notebook components 90 5 loosen the spring-loaded captive screws securing the cooling assembly. Follow the screw sequence indicated on the below images. 6 remove the cooling assembly from the system board. 7 lay the cooling assembly down in an upright position to avoid tainting ...

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    Www.Packardbell.Com 91 8 remove the barcode sticker on top of the processor. 9 moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue. Wipe the die surface several times to make sure that no particles or dust contaminants are evident. Allow the a...

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    Chapter 3: replacing notebook components 92 replacing the processor tools you need to complete this task: additional materials you need to complete this task: • soft cloth and isopropyl alcohol; or alcohol pad • thermal grease screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2...

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    Www.Packardbell.Com 93 4 use a flat-blade screwdriver to turn the processor lock screw counter-clockwise. 5 remove the old processor from the system board. 6 align pin 1 of the new processor (indicated by the gold arrow on the corner of the processor) with the beveled corner of the processor socket....

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    Chapter 3: replacing notebook components 94 15 reinstall the optical drive by performing steps 10 and 11 of the “replacing the optical drive” procedure on page 56 . 16 reinstall the hard drive by performing steps 8 and 9 of the “replacing the hard drive” procedure on page 54 . 17 if you have disconn...

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    Www.Packardbell.Com 95 replacing the lcd front panel tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok (lcd panel hi...

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    Chapter 3: replacing notebook components 96 4 remove the lcd front panel screws. 5 remove the lcd hinge cover screws. 6 carefully pry loose the front panel from the lcd assembly lid. Start on the top side (a), continue to the left and right sides (b), and finally the bottom side (c)..

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    Www.Packardbell.Com 97 7 remove the front panel. 8 place the new front panel on top of the lcd assembly lid. Make sure that the lcd, webcam, microphone, antenna, and power button cables are properly routed on the hinge sides. 9 press the front panel on all sides until it snaps into place. Make sure ...

  • Page 104

    Chapter 3: replacing notebook components 98 replacing the webcam tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok (...

  • Page 105

    Www.Packardbell.Com 99 5 place the new webcam on the top side of the lcd assembly lid. 6 reinstall the lcd front panel by performing steps 8 – 11 of the “replacing the lcd front panel” procedure on page 95 . Make sure the webcam lens is aligned with camera peephole on the lcd front panel before you ...

  • Page 106

    Chapter 3: replacing notebook components 100 replacing the lcd tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok (lc...

  • Page 107

    Www.Packardbell.Com 101 5 disconnect the webcam cable from the webcam board. 6 remove the lcd hinge screws. 7 remove the lcd from the lcd assembly lid. 8 lay the lcd on its front to access the lcd-webcam cable..

  • Page 108

    Chapter 3: replacing notebook components 102 9 detach the lcd-webcam from the lcd’s underside (a) and disconnect it from the lcd pcb (b). 10 remove the screws securing the lcd panel brackets. 11 attach the lcd panel brackets and the lcd cable to the new lcd. 12 place the new lcd on the lcd assembly ...

  • Page 109

    Www.Packardbell.Com 103 replacing the lcd panel hinge brackets tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok (lc...

  • Page 110

    Chapter 3: replacing notebook components 104 6 attach the new lcd panel brackets to the lcd. 7 place the lcd on the lcd assembly lid and secure it with the screws removed in step . 8 reinstall the lcd front panel by performing steps 8 – 11 of the “replacing the lcd front panel” procedure on page 95 ...

  • Page 111

    Www.Packardbell.Com 105 replacing the power button board tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok (lcd pane...

  • Page 112

    Chapter 3: replacing notebook components 106 5 note the orientation of the power button board for later reference and then remove the board from the lcd assembly lid. 6 disconnect the power button cable from the board. 7 connect the power button cable to the new power button board. 8 position the ne...

  • Page 113

    Www.Packardbell.Com 107 replacing the kensington lock cap tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok (lcd pan...

  • Page 114

    Chapter 3: replacing notebook components 108 5 note the orientation of the kensington lock cap for later reference and then remove the screws securing it. 6 detach the kensington lock cap from the left hinge. 7 position the new kensington lock cap on the left hinge making sure it is in the same orie...

  • Page 115

    Www.Packardbell.Com 109 replacing the microphone tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok (lcd panel hinges...

  • Page 116

    Chapter 3: replacing notebook components 110 6 remove the microphone from the lcd assembly lid. 7 place the new microphone on the lcd assembly lid and secure its cable on the adhesive tabs. 8 place the lcd back on the lcd assembly lid. 9 return the hinge screws to their places. 10 reinstall the lcd ...

  • Page 117

    Www.Packardbell.Com 111 replacing the antennas tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok (lcd panel hinges -...

  • Page 118

    Chapter 3: replacing notebook components 112 6 carefully pry the antenna boards loose from the lcd assembly lid to remove the antennas. 7 secure the new antenna on the lcd assembly lid and route their cables underneath the adhesive tabs. 8 place the lcd back on the lcd assembly lid. 9 return the hin...

  • Page 119

    Www.Packardbell.Com 113 replacing the lcd assembly lid tools you need to complete this task: screws removed during this task: • 1 black m2×5 (hard drive) • 1 black m2.5×6 (optical drive) • 3 black m2.5×6 (keyboard cover) • 2 black m2.5×6 (lcd panel hinges - bottom) • 2 black m2.5×6+nylok (lcd panel ...

  • Page 120

    Chapter 3: replacing notebook components 114 8 reinstall the lcd front panel by performing steps 8 – 11 of the “replacing the lcd front panel” procedure on page 95 . 9 reinstall the lcd panel assembly by performing steps 16 – 23 of the “replacing the lcd panel assembly” procedure on page 64 . 10 tur...

  • Page 121

    Chapter 4 115 troubleshooting • diagnosing problems • system test procedures • power-on self-test (post) error message • index of error messages • phoenix bios beep codes • symptom-to-fru error messages • intermittent problems • undetermined problems.

  • Page 122

    Chapter 4: troubleshooting 116 diagnosing problems use the following procedure as a guide for diagnosing notebook problems. 1 obtain the failing symptoms in as much detail as possible. 2 verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the sam...

  • Page 123

    Www.Packardbell.Com 117 system test procedures testing the optical drive use the following procedure to isolate a problem in an optical drive controller, driver, or drive. To test the optical drive: 1 boot from the diagnostics diskette and start the diagnostics program. 2 run the cd-rom test and see...

  • Page 124

    Chapter 4: troubleshooting 118 testing the memory memory errors can stop your programs, show error messages on the screen, or hang the system. To test the memory: 1 boot from the diagnostics diskette and start the diagnostics program. 2 run the memory test and see if the test completes successfully....

  • Page 125

    Www.Packardbell.Com 119 check the battery pack to check the battery pack using software: 1 open power management in the windows control panel. 2 in power meter, make sure that the parameters shown for current power source and total battery power remaining are correct. 3 repeat the steps 1 and 2, for...

  • Page 126

    Chapter 4: troubleshooting 120 power-on self-test (post) error message the post error message index lists the error message and their possible causes. The most likely cause is listed first. This index can also help you determine the next possible fru to be replaced when servicing a notebook. If the ...

  • Page 127

    Www.Packardbell.Com 121 index of error messages error codes error messages error codes error messages 006 equipment configuration error causes: 1. Cpu bios update code mismatch 2. Ide primary channel master drive error (the causes are shown before “equipment configuration error”) 010 memory error at...

  • Page 128

    Chapter 4: troubleshooting 122 system timer error n test or replace the cmos battery, run the bios setup utility to reconfigure system time, then reboot the system. N test or replace the system board. Real time clock error n test or replace the cmos battery, run the bios setup utility to reconfigure...

  • Page 129

    Www.Packardbell.Com 123 no-beep error messages i/o device irq conflict n run “load setup defaults” using the bios setup utility, then reboot the notebook. N test or replace the cmos battery, run the bios setup utility to reconfigure system time, then reboot the system. N test or replace the system b...

  • Page 130

    Chapter 4: troubleshooting 124 phoenix bios beep codes code beeps post routine description 02h verify real mode 03h disable non-maskable interrupt (nmi) 04h get cpu type 06h initialize system hardware 08h initialize chipset with initial post values 09h set in post flag 0ah initialize cpu registers 0...

  • Page 131

    Www.Packardbell.Com 125 30h 1-4-1-1 ram failure on data bits xxxx of high byte of memory bus 32h test cpu bus-clock frequency 33h initialize phoenix dispatch manager 36h warm start shut down 38h shadow system bios rom 3ah autosize cache 3ch advanced configuration of chipset registers 3dh load altern...

  • Page 132

    Chapter 4: troubleshooting 126 6ah display external l2 cache size 6bh load custom defaults (optional) 6ch display shadow-area message 6eh display possible high address for umb recovery 70h display error messages 72h check for configuration errors 76h check for keyboard errors 7ch set up hardware int...

  • Page 133

    Www.Packardbell.Com 127 9ch set up power management 9dh initialize security engine (optional) 9eh enable hardware interrupts 9fh determine number of ata and scsi drives a0h set time of day a2h check key lock a4h initialize typematic rate a8h erase f2 prompt aah scan for f2 key stroke ach enter setup...

  • Page 134

    Chapter 4: troubleshooting 128 d2h unknown interrupt e0h initialize the chipset e1h initialize the bridge e2h initialize the cpu e3h initialize the system timer e4h initialize system i/o e5h check force recovery boot e6h checksum bios rom e7h go to bios e8h set huge segment e9h initialize multi proc...

  • Page 135

    Www.Packardbell.Com 129 symptom-to-fru error messages lcd power symptom / error action in sequence n the lcd backlight doesn't work. N the lcd is too dark. N the lcd brightness cannot be adjusted. N the lcd contrast cannot be adjusted. N run “load setup defaults” using the bios setup utility, then r...

  • Page 136

    Chapter 4: troubleshooting 130 memory sound power management symptom / error action in sequence memory count (size) appears different from actual size. N run “load setup defaults” using the bios setup utility, then reboot the notebook. N test or replace the so-dimm. N test or replace the system boar...

  • Page 137

    Www.Packardbell.Com 131 devices keyboard and touchpad symptom / error action in sequence system configuration does not match the installed devices. N run “load setup defaults” using the bios setup utility, then reboot the notebook. N reconnect the hard disk drive and optical drive. The external disp...

  • Page 138

    Chapter 4: troubleshooting 132 intermittent problems intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect. These reasons include: cosmic radiation, electrostatic discharge, or software errors. Fru replacement should be considered only...

  • Page 139

    Www.Packardbell.Com 133 undetermined problems if the diagnostic test may not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Use these procedures to isolate the failing fru (do not isolate a n...

  • Page 140

    Chapter 4: troubleshooting 134.

  • Page 141: •

    Chapter 5 135 connector locations • system board layout.

  • Page 142

    Chapter 5: connector locations 136 system board layout top view item code component item code component 1 mmb1 multimedia board cable connector 8 kb1 keyboard cable connector 2 mic1 microphone cable connector 9 rtc1 rtc battery 3 spkr1 speaker cable connector 10 mdc1 modem card cable connector 4 lcd...

  • Page 143

    Www.Packardbell.Com 137 bottom view – discrete model item code component item code component 1 mini2 3g module slot 11 hdmi1 hdmi out port 2 mini1 wlan module slot 12 usb1 usb port 3 bat1 battery connector 13 usb2 usb port 4 vga1 amd graphics controller 14 micin1 microphone jack 5 15 lout1 headphone...

  • Page 144

    Chapter 5: connector locations 138 bottom view – uma model item code component item code component 1 mini2 3g module slot 11 usb1 usb port 2 mini1 wlan module slot 12 usb2 usb port 3 bat1 battery connector 13 micin1 microphone jack 4 pch1 intel pch 14 lout1 headphone jack 5 cpu1 processor socket 15 ...

  • Page 145

    Chapter 6 139 fru (field-replaceable unit) list • introduction • exploded diagram • fru list.

  • Page 146

    Chapter 6: fru (field-replaceable unit) list 140 introduction this chapter gives you the fru (field-replaceable-unit) listing in global configurations of this model. Refer to this chapter whenever ordering for parts to repair or for rma (return merchandise authorization). Please note that when order...

  • Page 147

    Www.Packardbell.Com 141 item component 1 keyboard cover 2 multimedia board 3 palm rest 4 touchpad board 5 cooling assembly 6 system board 7 kensington lock cap 8 left lcd panel hinge bracket 9 front panel 10 lcd panel 11 lcd assembly lid 12 webcam board (optional) 13 right lcd panel hinge bracket 14...

  • Page 148

    Chapter 6: fru (field-replaceable unit) list 142 fru list category description part no. Adapter adapter delta 65w 19v 1.7x5.5x11 yellow adp-65jh db a, lv5 led lf ap.06501.026 adapter lite-on 65w 19v 1.7x5.5x11 yellow pa-1650-22ac lv5 led lf ap.06503.024 adapter hipro 65w 19v 1.7x5.5x11 yellow (hp-a0...

  • Page 149

    Www.Packardbell.Com 143 hard disk drive (continuation) hdd wd 2.5" 5400rpm 250gb wd2500bevt-22zct0 ml160 sata lf f/w:11.01a11 kh.25008.021 hdd seagate 2.5" 5400rpm 320gb st9320325as wyatt sata lf f/w:0001sdm1 kh.32001.017 hdd toshiba 2.5" 5400rpm 320gb mk3263gsx sata 8mb 68p lf f/w:fg020j kh.32004.0...

  • Page 150

    Chapter 6: fru (field-replaceable unit) list 144 processor cpu intel core i3 330m pga 2.13g 35w arrandale, tj90, vt, 3m l3 kc.33001.Dmp cpu intel core i3 350m pga 2.26g 35w arrandale, tj90, vt, 3m l3 kc.35001.Dmp cpu intel core i5 430m pga 2.26g ard, up to sc 2.53g, 3m l3 kc.43001.Dmp cpu intel core...

  • Page 151

    Www.Packardbell.Com 145 wlan module (continuation) liteon wireless lan realtek 8192se bgn wn6603lh(2x2 bgn) ni.23600.065 foxconn wirelss lan atheros hb95 1x1 bg (hm) ni.23600.047 liteon wireless lan atheros hb95 bg (hm) wn6601ah ni.23600.052 lan intel wlan 112bn.Hmwg mm#903341 ki.Cph01.001 lan intel...

  • Page 152

    Chapter 6: fru (field-replaceable unit) list 146.

  • Page 153

    Appendix a 147 test compatible components • introduction • microsoft® windows 7® compatibility test.

  • Page 154

    Appendix a: test compatible components 148 introduction this notebook’s compatibility is tested and verified by acer’s internal testing department. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Microsoft ® windows 7 ® compatibility test it...

  • Page 155

    Www.Packardbell.Com 149 wireless usb hub/adapter iogear wireless usb hub & adapter kit (guwh104kit) bluetooth access point x-bridge bluetooth access point (bt300) bluetooth device ambicom bluetooth wireless compactflash card with pc card adapter sony ericsson stereo bluetooth headset hbh-ds970 memor...

  • Page 156

    Appendix a: test compatible components 150

  • Page 157

    Appendix b 151 online support information.

  • Page 158

    Appendix b: online support information 152 this section describes online technical support services available to help you repair your packard bell notebook. If you are a distributor, dealer, asp, or tpm, please refer your technical queries to your local acer branch office. Acer branch offices and re...

  • Page 159

    153 index a ac adapter connector 16 antennas replace 111 application key 22 arrow keys 22 audio back button 23 controller 12 headphone jack 17 increase volume 24 microphone jack 17 muting 24 next button 23 pause button 23 play button 23 resolution 12 stop button 23 b battery charge indicator 19 , 21...

  • Page 160

    Index 154 directional keys 22 display 6 switching 22 double-clicking 26 dragging 26 drives dvd/cd-rw 17 dvd±rw 17 hard drive 19 multi-format dvd±rw 17 dsl modem 16 dvd controlling playback 23 dvd drive locating 17 e electrostatic discharge 44 error symptom-to-spare part index 120 esd, see electrosta...

  • Page 161

    155 www.Packardbell.Com n navigation keys 22 network jack 16 o opening files 26 folders 26 programs 26 shortcut menu 26 optical drive replace 56 optical drive bezel remove 57 optical drive bracket remove 57 p palm rest replace 68 panel bottom 18 left 16 password change 34 clear hardware gap 40 guide...

  • Page 162

    Index 156 usb port 17 user password change 34 clear 40 remove 35 set 34 utilities bios setup utility 28 v ventilation 16 , 18 vga port 16 video hdmi out jack 16 monitor port 16 projector port 16 vga port 16 view left 16 rear 18 right 17 volume muting 24 w webcam 20 , 26 replace 98 windows key 22 wir...

  • Page 164

    Man nv5x svc gde r1 04/09.