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Packard Bell oneTwo M3830 Service Manual

Summary of oneTwo M3830

  • Page 1

    Packard bell onetwo m3830 / m3831 all-in-one computer service guide printed in taiwan service guide files and updates are available on the acer/csd web site; for more information, go to http://csd.Acer.Com.Tw.

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    Ii packard bell onetwo m3830 / m3831 aio computer service guide revision history refer to the table below for changes made on this version of the packard bell onetwo m3830 / m3831 all-in-one computer service guide. Date chapter updates.

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    Packard bell onetwo m3830 / m3831 aio computer service guide iii copyright copyright © 2010 by acer incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any f...

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    Iv packard bell onetwo m3830 / m3831 aio computer service guide conventions the following textual conventions are used in this service guide. Screen messages denotes actual messages that appear on screen. Note gives additional information related to the current topic. Warning alerts you to any physi...

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    Packard bell onetwo m3830 / m3831 aio computer service guide v service guide coverage this service guide provides you with all technical information relating to the basic configuration decided for our "global" product offering. To better fit local market requirements and enhance product competitiven...

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    Vi packard bell onetwo m3830 / m3831 aio computer service guide.

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    Vii packard bell onetwo m3830 / m3831 aio computer service guide chapter 1 – features and specifications . . . . . . . . . . . . . . . . . . . . . . . 1 system features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 physical specificati...

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    Packard bell onetwo m3830 / m3831 aio computer service guide viii removing the rtc battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 removing the power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 removing the mai...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 1 this chapter lists the features and specifications of the packard bell onetwo m3830 / m3831 aio computer. System features note the items listed in this section are for reference only. The exact configuration of your pc depends on the mod...

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    2 packard bell onetwo m3830 / m3831 aio computer service guide physical specifications media storage • 3.5-inch 25.4 mm 5400/7200 rpm sata / sata ii hard disk drive (hdd) • slim type sata optical disc drive (odd) card reader • 9-in-1 card reader slot • supports multimediacard (mmc), reduced-size mul...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 3 system tour the pictures and tables in this section illustrate the physical outlook of the computer. Front view item icon component 1 integrated microphone 2 integrated webcam 3 display screen 4 speakers 5 power button/indicator • blue –...

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    4 packard bell onetwo m3830 / m3831 aio computer service guide left view item icon component item icon component 1 b-cas card (optional) cover 11 ethernet port (rj-45) 2 optical disc drive (odd) 12 usb ports 3 i/o cable cover 13 esata port 4 9-in-1 card reader 14 dvi to d-sub port (optional) 5 hd du...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 5 right view item icon component 1 microphone jack 2 line-out jack 3 usb ports.

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    6 packard bell onetwo m3830 / m3831 aio computer service guide rear view item component 1 ventilation slots 2 mounting holes for wall mount option 3 computer stand 4 kensington slot.

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    Packard bell onetwo m3830 / m3831 aio computer service guide 7 hardware specifications processor • socket: lga775 socket, 775 pin contacts • package type: 45 nm (except for intel celeron 450, 65 nm) • thermal design power: 65 w (except for intel celeron 450, 35 w) chipsets bios item specification in...

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    8 packard bell onetwo m3830 / m3831 aio computer service guide memory hard disk drive optical disc drive item specification controller integrated in the intel g43 express chipset number of dimm slot 4 maximum memory 8 gb (using four 2 gb modules) data rate 1333 mt/s supported capacities 1 or 2 gb di...

  • Page 17

    Packard bell onetwo m3830 / m3831 aio computer service guide 9 ethernet wireless lan bluetooth audio webcam item specification controller intel 82567v gigabit ethernet controller lan protocol 10/100/1000 mbps lan connector type rj-45 item specification model lite-on wn6607lh protocol 802.11 b/g/n fo...

  • Page 18

    10 packard bell onetwo m3830 / m3831 aio computer service guide lcd panel power supply unit item specification screen size (diagonal, inch) 21.5-inch type wide xga resolution 1920 × 1080 backlight ccfl interface lvds brightness (typical) 300 nits display colors 16.7m aspect ratio 16:9 contrast ratio...

  • Page 19

    Packard bell onetwo m3830 / m3831 aio computer service guide 11 cmos setup utility cmos setup utility is a hardware configuration program built into the system rom. Since most systems are already properly configured and optimized, there is normally no need to run this utility. You will need to run t...

  • Page 20

    12 packard bell onetwo m3830 / m3831 aio computer service guide accessing the setup utility 1. Turn on the computer. If the computer is already turned on, save your data and close all open applications, then restart the computer. 2. During post, press delete. If you fail to press delete before post ...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 13 navigating through the setup utility use the keys listed in the legend bar on the bottom of the setup screen to work your way through the various menu and submenu screens of the setup utility. The table below lists these legend keys and...

  • Page 22

    14 packard bell onetwo m3830 / m3831 aio computer service guide product information . Field description processor type type of processor installed on the system processor speed speed of the processor installed on the system system memory size of system memory detected during boot-up product name off...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 15 standard cmos features field description value system date sets the system date. Mm/dd/yyyy (month/day/year) system time sets the system time. Hh:mm:ss (hour:minute:second) ahci port 0 ahci port 3 your computer supports four sata channe...

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    16 packard bell onetwo m3830 / m3831 aio computer service guide advanced bios features field description value quick boot when enabled, the system starts up more quickly be elimination some of the post routines. Enabled disabled quiet boot when enabled, bios will show a full screen logo when booting...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 17 advanced chipset features field description value intel eist select whether to enable the enhanced intel speedstep technology. Eist allows a compliant os to dynamically adjust the processor voltage and core frequency based on system usa...

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    18 packard bell onetwo m3830 / m3831 aio computer service guide integrated peripherals field description value onboard sata controller enables or disables the onboard sata controller. Enabled disabled onboard sata mode set the operating mode for the onboard sata controller. Native ide onboard usb co...

  • Page 27

    Packard bell onetwo m3830 / m3831 aio computer service guide 19 power management setup field description value acpi suspend mode use this item to define how your system suspends. Default value is s3 (str), the suspend mode is suspend to ram, i.E., the system shuts down with the exception of a refres...

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    20 packard bell onetwo m3830 / m3831 aio computer service guide pc health status field description value cpu temperature (peci mode) system temperature cpu fan speed system fan speed cpu core +1.1v +3.30v +5.00v +12.0v 5vsb vbat these items lets you monitor the parameters for critical voltages, temp...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 21 frequency/voltage control field description value clock to all dimm/pci/ pcie when enabled, clock signals will be sent to the pci and memory slots regardless of whether the slot is occupied or not. Enabled disabled spread spectrum when ...

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    22 packard bell onetwo m3830 / m3831 aio computer service guide bios security features note the following before you define a system password: • the maximum length of password contains 8 alphanumeric characters. The following keys are valid: – a-z, a-z (case-insensitive) – 0-9 – ` - + [ ] \ ; ' , . ...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 23 to set a system password: 1. Select change supervisor password or change user password, then press enter. The password box appears. 2. Type a password then press enter. 3. Retype the password to verify the first entry, then press enter....

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    24 packard bell onetwo m3830 / m3831 aio computer service guide load default settings execute this menu to load the factory-default settings for all setup parameters. Keyboard shortcut: f9 perform the steps below to load the system default settings: 1. Select load default settings, then press enter....

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    Packard bell onetwo m3830 / m3831 aio computer service guide 25 save & exit setup execute this menu to save the changes made and closes the setup utility. Keyboard shortcut: f10 exit without saving execute this menu to closes the setup utility without making any changes..

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    26 packard bell onetwo m3830 / m3831 aio computer service guide.

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    Packard bell onetwo m3830 / m3831 aio computer service guide 27 this chapter provides step-by-step instructions on how to disassemble the computer for maintenance and troubleshooting purposes. Disassembly tools in performing the disassembly process, you will need the following tools: • wrist-groundi...

  • Page 36

    28 packard bell onetwo m3830 / m3831 aio computer service guide disassembly procedures removing the computer stand 1. Perform the “pre-disassembly procedure” on page 27. 2. Use a flat screwdriver to pry off the plastic shells covering the computer stand screws. 3. Remove the screws securing the comp...

  • Page 37

    Packard bell onetwo m3830 / m3831 aio computer service guide 29 removing the i/o cable cover 1. Use a flat screwdriver to pry off the i/o cable cover. 2. Remove the i/o cable cover removing the rubber feet 1. Perform the “pre-disassembly procedure” on page 27. 2. Use a flat screwdriver to pry off th...

  • Page 38

    30 packard bell onetwo m3830 / m3831 aio computer service guide removing the rear cover 1. Remove the computer stand by following the procedure described on page 28. 2. Remove the i/o cable cover and the rubber feet by following the procedures described on page 29. 3. Use a flat screwdriver to caref...

  • Page 39

    Packard bell onetwo m3830 / m3831 aio computer service guide 31 3. Remove the i/o cable plate. Removing the optical disc drive 1. Remove the rear cover by following the procedure described on page 30. 2. Remove the screw securing the odd. 3. Slide the odd outward, then disconnect the odd sata cable ...

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    32 packard bell onetwo m3830 / m3831 aio computer service guide 4. Remove the odd from the chassis. 5. Remove the screw securing the odd bracket. 6. Detach the odd bezel from the module. Quantity color torque part number 1 silver 1.3–1.5 kgf-cm 86.7a122.4r0

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    Packard bell onetwo m3830 / m3831 aio computer service guide 33 removing the wireless module 1. Remove the rear cover by following the procedure described on page 30. 2. Remove the screw securing the scaler board cover. 3. Slide the scaler board cover towards the speaker area to disengage the cover ...

  • Page 42

    34 packard bell onetwo m3830 / m3831 aio computer service guide 5. Remove the screw securing the wlan module. 6. Remove the wlan module. 7. Remove the tapes securing the antenna cables, then free the cables the chassis. Quantity color torque part number 1 black 1.3–1.5 kgf-cm 86.7a122.4r0

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    Packard bell onetwo m3830 / m3831 aio computer service guide 35 8. Use a flat-blade screwdriver to pry off the antennas from the top side of the chassis. Removing the scaler board 1. Remove the rear cover by following the procedure described on page 30. 2. Remove the scaler board cover by following ...

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    36 packard bell onetwo m3830 / m3831 aio computer service guide 4. Remove the screws securing the scaler board. 5. Remove the scaler board. Quantity color torque part number 3 silver 4.0 kgf-cm 86.00b75.240 a circuit board that is >10 cm 2 has been highlighted with a yellow rectangle as shown in the...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 37 removing the usb/audio board 1. Remove the rear cover by following the procedure described on page 30. 2. Remove the screw securing the usb/audio board cover. 3. Slide the usb/audio board cover outward to disengage the cover tabs from t...

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    38 packard bell onetwo m3830 / m3831 aio computer service guide 5. Remove the screws securing the usb/audio board. 6. Slide the usb/audio board out of its tabs. Quantity color torque part number 1 silver 4.0 kgf-cm 86.00b75.240 a circuit board that is >10 cm 2 has been highlighted with a yellow rect...

  • Page 47

    Packard bell onetwo m3830 / m3831 aio computer service guide 39 removing the wall mount plate 1. Remove the rear cover by following the procedure described on page 30. 2. Remove the screws securing the wall mount plate. 3. Slide the wall mount plate towards the hdd area to disengage the plate tabs f...

  • Page 48

    40 packard bell onetwo m3830 / m3831 aio computer service guide removing the inverter board 1. Remove the wall mount plate by following the procedure described on the previous section. 2. Remove the screw securing the inverter board cover. 3. Remove the inverter board cover. 4. Disconnect all cables...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 41 5. Remove the screws securing the inverter board. 6. Remove the inverter board. Quantity color torque part number 2 silver 4.0 kgf-cm 86.00b75.240 a circuit board that is >10 cm 2 has been highlighted with a yellow rectangle as shown in...

  • Page 50

    42 packard bell onetwo m3830 / m3831 aio computer service guide removing the tv tuner card 1. Remove the wall mount plate by following the procedure described in the previous section. 2. Disconnect the tv tuner card cable. 3. Remove the screw securing the tv tuner card bracket. 4. Disconnect tv tune...

  • Page 51

    Packard bell onetwo m3830 / m3831 aio computer service guide 43 removing the graphics card 1. Remove the wall mount plate by following the procedure described on page 39. 2. Remove the hex screws securing the dvi to d-sub cable to the i/o panel cover (a), then detach the cable from the panel cover (...

  • Page 52

    44 packard bell onetwo m3830 / m3831 aio computer service guide 4. Disconnect the graphics card assembly from its expansion slot. 5. Remove the screw securing the graphics card bracket. 6. Disconnect the graphics card from its riser board. Quantity color torque part number 1 silver 4.0–4.5 kgf-cm 86...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 45 7. Remove the screws securing the riser board. 8. Remove the riser board from its bracket. Removing the hard disk drive 1. Remove the graphics card by following the procedure described on the previous section. 2. Disconnect the power an...

  • Page 54

    46 packard bell onetwo m3830 / m3831 aio computer service guide 3. Slide the hdd assembly outward to disengage the assembly from the chassis, then remove the hdd assembly. 4. Remove the screws securing the hard drive to its cage. 5. Use a small metal screwdriver to push the hard drive out of its cag...

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    Packard bell onetwo m3830 / m3831 aio computer service guide 47 removing the heat sink fan (hsf) assembly 1. Remove the wall mount plate by following the procedure described on page 39. 2. Disconnect the hsf cable from its mainboard connector. 3. Loosen the hsf's spring-loaded screws in a diagonally...

  • Page 56

    48 packard bell onetwo m3830 / m3831 aio computer service guide removing the processor 1. Remove the hsf assembly by following the procedure described on the previous section. 2. Disengage the load lever from its latch, then rotate the load lever to the open position. 3. Open the retention plate to ...

  • Page 57

    Packard bell onetwo m3830 / m3831 aio computer service guide 49 removing the memory modules 1. Remove the wall mount plate by following the procedure described on page 39. 2. Open the holding clips securing the memory modules (a), then remove the memory modules from the dimm slots (b). Removing the ...

  • Page 58

    50 packard bell onetwo m3830 / m3831 aio computer service guide removing the power supply unit 1. Remove the wall mount plate by following the procedure described on page 39. 2. Disconnect the 4-pin and 24-pin atx power cables from their mainboard connectors. A. Press the top portion of the cable’s ...

  • Page 59

    Packard bell onetwo m3830 / m3831 aio computer service guide 51 4. Remove the screws securing the psu bracket. 5. Detach the psu bracket from the power supply unit. 6. Remove the screws securing the psu to the chassis. Quantity color torque part number 1 (#1) black 4.0 kgf-cm 86.3ar26.8r0 2 (#2-3) s...

  • Page 60

    52 packard bell onetwo m3830 / m3831 aio computer service guide 7. Remove the power supply unit from the chassis. Removing the mainboard 1. Remove the wall mount plate by following the procedure described on page 39. 2. Remove the tv tuner card by following the procedure described on page 42. 3. Rem...

  • Page 61

    Packard bell onetwo m3830 / m3831 aio computer service guide 53 10. Disconnect all cables from the upper edge area of the mainboard. 11. Remove the screws securing the mainboard. Quantity color torque part number 6 black 4.0 kgf-cm 86.00b75.240

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    54 packard bell onetwo m3830 / m3831 aio computer service guide 12. Remove the mainboard. Removing the i/o shield 1. Remove the mainboard by following the procedure described on the previous section. 2. Push the i/o shield to remove it from the chassis. A circuit board that is >10 cm 2 has been high...

  • Page 63

    Packard bell onetwo m3830 / m3831 aio computer service guide 55 removing the touchscreen control board 1. Remove the psu by following the procedure described on page 50. 2. Push the tabs securing the touchscreen control board. 3. Remove the touchscreen control board and turn it over to expose the ca...

  • Page 64

    56 packard bell onetwo m3830 / m3831 aio computer service guide removing the bluetooth module 1. Remove the psu by following the procedure described on page 50. 2. Push the tabs securing the bluetooth module. 3. Remove the bluetooth module from the front bezel and turn it over to expose the cable co...

  • Page 65

    Packard bell onetwo m3830 / m3831 aio computer service guide 57 removing the power button assembly 1. Remove the psu by following the procedure described on page 50. 2. Push the tabs securing the power button assembly. 3. Remove the power button assembly from the front bezel. Removing the speakers 1...

  • Page 66

    58 packard bell onetwo m3830 / m3831 aio computer service guide 4. Remove the screws securing the speakers. 5. Remove the speakers and set it aside on top of the chassis removing the lcd assembly 1. Remove the i/o cable plate by following the procedure described on page 30. 2. Remove the optical dri...

  • Page 67

    Packard bell onetwo m3830 / m3831 aio computer service guide 59 7. Disconnect the ir cable from the front bezel. 8. Disconnect the light bar cables from the light bars. 9. Disconnect the capacitive led board cable. 10. Disconnect the webcam cable..

  • Page 68

    60 packard bell onetwo m3830 / m3831 aio computer service guide 11. Remove the screws securing the lcd assembly. 12. Push back the plastic snaps securing the lcd assembly to the front bezel. Quantity color torque part number 5 black 4.0 kgf-cm 86.3ar26.8r0

  • Page 69

    Packard bell onetwo m3830 / m3831 aio computer service guide 61 13. Detach the lcd assembly from the front bezel. Removing the chassis 1. Remove the lcd assembly by following the procedure described on page 59. 2. Remove the screws securing the chassis to the lcd panel. Quantity color torque part nu...

  • Page 70

    62 packard bell onetwo m3830 / m3831 aio computer service guide 3. Remove the chassis from the lcd panel and lay it down beside the panel. 4. Release the inverter cables from the chassis. 5. Remove the tapes securing the system cables, then release the cables from their chassis latches..

  • Page 71

    Packard bell onetwo m3830 / m3831 aio computer service guide 63 removing the lcd lvds cable 1. Remove the chassis by following the procedure described on page 62. 2. Remove the tapes securing the lcd cable. 3. Press the two sides of the lcd cable connector then pull to disconnect the cable from the ...

  • Page 72

    64 packard bell onetwo m3830 / m3831 aio computer service guide removing the webcam module 1. Remove the lcd assembly by following the procedure described on page 59. 2. Remove the black tape protecting the webcam module. 3. Push the tabs securing the webcam module. 4. Remove the webcam module..

  • Page 73

    Packard bell onetwo m3830 / m3831 aio computer service guide 65 removing the capacitive led board 1. Remove the lcd assembly by following the procedure described on page 59. 2. Remove the capacitive led board cover. 3. Pry the capacitive led board from the front bezel..

  • Page 74

    66 packard bell onetwo m3830 / m3831 aio computer service guide removing the light bars 1. Remove the lcd assembly by following the procedure described on page 59. 2. Remove the black tape protecting the light bars. 3. Push the tabs securing both ends of the two light bars. 4. Remove the light bars ...

  • Page 75

    Packard bell onetwo m3830 / m3831 aio computer service guide 67 this chapter lists the post error indicators and bios beep codes. Instructions for general troubleshooting, bios recovery and clearing cmos data are also provided. Hardware diagnostic procedure 1. Obtain as much detail as possible about...

  • Page 76

    68 packard bell onetwo m3830 / m3831 aio computer service guide system internal inspection 1. Turn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all connected peripheral devices from the computer. 4. Place the computer ...

  • Page 77

    Packard bell onetwo m3830 / m3831 aio computer service guide 69 boot block recovery code checkpoints the boot block recovery code gets control when the bios determines that a bios recovery is required because the user has forced the update or the bios checksum is corrupt. Refer to “bios recovery” se...

  • Page 78

    70 packard bell onetwo m3830 / m3831 aio computer service guide post code checkpoints the post code checkpoints are the largest set of checkpoints during the bios preboot process. The following table describes the type of checkpoints that may occur during the post portion of the bios. Ff the flash h...

  • Page 79

    Packard bell onetwo m3830 / m3831 aio computer service guide 71 3b test for total memory installed in the system. Also, check for del or esc keys to limit memory test. Display total memory in the system. Checkpoint description 3c mid post initialization of chipset registers. 40 detect different devi...

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    72 packard bell onetwo m3830 / m3831 aio computer service guide dim code checkpoints the device initialization manager (dim) gets control at various times during bios post to initialize different system busses. The following table describes the main checkpoints where the dim module is accessed. Post...

  • Page 81

    Packard bell onetwo m3830 / m3831 aio computer service guide 73 memory boot message description gate20 error the bios is unable to properly control the mainboard’s gate a20 function, which controls access of memory over 1 mb. This may indicate a problem with the mainboard. Multi-bit ecc error this m...

  • Page 82

    74 packard bell onetwo m3830 / m3831 aio computer service guide storage device message description primary master hard disk error the ide/atapi device configured as primary master could not be properly initialized by the bios. This message is typically displayed when the bios is trying to detect and...

  • Page 83

    Packard bell onetwo m3830 / m3831 aio computer service guide 75 3rd slave drive - atapi incompatible the ide/atapi device configured as slave in the 3rd ide controller failed an atapi compatibility test. This message is typically displayed when the bios is trying to detect and configure ide/atapi de...

  • Page 84

    76 packard bell onetwo m3830 / m3831 aio computer service guide virus-related system configuration message description bootsector write!! The bios has detected software attempting to write to a drive’s boot sector. This is flagged as possible virus activity. This message will only be displayed if vi...

  • Page 85

    Packard bell onetwo m3830 / m3831 aio computer service guide 77 cmos miscellaneous message displayed description cmos date/time not set the cmos date and/or time are invalid. This error can be resolved by readjusting the system time in amibios setup. Cmos battery low cmos battery is low. This messag...

  • Page 86

    78 packard bell onetwo m3830 / m3831 aio computer service guide index of symptom-to-fru error messages to use the information in this section to diagnose a problem: 1. Find the error symptom in the left column. 2. If directed to a check procedure, replace the fru indicated in the check procedure. If...

  • Page 87

    Packard bell onetwo m3830 / m3831 aio computer service guide 79 hard disk drive-related symptoms symptom/error action/fru hard disk drive test failed. • enter cmos setup and load the default settings. • hard disk drive cable • hard disk drive • mainboard hard disk drive cannot format completely. • e...

  • Page 88

    80 packard bell onetwo m3830 / m3831 aio computer service guide real-time clock-related symptoms symptom/error action/fru real-time clock is inaccurate. • ensure the information in the standard cmos feature of bios setup is set correctly. • rtc battery • mainboard audio-related symptoms symptom/erro...

  • Page 89

    Packard bell onetwo m3830 / m3831 aio computer service guide 81 printer-related symptoms symptom/error action/fru printing failed. • ensure the printer driver is properly installed. Refer to the printer service manual. • printer • printer cable • mainboard. Printer problems. • refer to the service m...

  • Page 90

    82 packard bell onetwo m3830 / m3831 aio computer service guide beep codes when no error message is displayed but the computer stops during post, listen for beep codes. Undetermined problems follow the procedures below to isolate the failing fru. Do not isolate non-defective fru. 1. Power off the co...

  • Page 91

    Packard bell onetwo m3830 / m3831 aio computer service guide 83 bios recovery when you boot up the computer and you hear one long beep, followed by a shorter one, the system bios is damaged. This maybe cause by an interruption during a bios flash procedure (e.G. A power outage) or a corrupted bios c...

  • Page 92

    84 packard bell onetwo m3830 / m3831 aio computer service guide clearing cmos you may need to clear the setup configuration values (cmos) if the configuration has been corrupted, or if incorrect settings made in the setup utility caused error messages to be unreadable. This procedure will clear the ...

  • Page 93

    Packard bell onetwo m3830 / m3831 aio computer service guide 85 this chapter shows the block diagram and board layout of the packard bell onetwo m3830 / m3831 computer. Block diagram the core subsystems of the packard bell onetwo m3830 / m3831 computer are depicted in the following block diagram. Sy...

  • Page 94

    86 packard bell onetwo m3830 / m3831 aio computer service guide mainboard layout this section shows the major mainboard components. Item code component 1 ledh1 power button/led cable connector 2 usbf4 usb cable connector 3 usbf3 front i/o board cable connector 4 usbf2 front i/o board cable connector...

  • Page 95

    Packard bell onetwo m3830 / m3831 aio computer service guide 87 14 hdmi1 hdmi port 15 kbmsconn1 left: ps/2 mouse port right: ps/2 keyboard port 16 pwr1 4-pin atx power connector 17 u17 processor socket 18 u18 intel g43 express chipset (north bridge) 19 cpufan1 heat sink fan cable connector 20 dimm1 ...

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    88 packard bell onetwo m3830 / m3831 aio computer service guide.

  • Page 97

    Packard bell onetwo m3830 / m3831 aio computer service guide 89 this chapter gives you the fru (field replaceable unit) listing of the packard bell onetwo m3830 / m3831 computer global configurations. Refer to this list when ordering for repair parts or for rma (return merchandise authorization). Im...

  • Page 98

    90 packard bell onetwo m3830 / m3831 aio computer service guide exploded diagram no. Component no. Component 1 speaker mesh plate 10 computer stand 2 front bezel 11 computer stand shells 3 front bezel frame 12 inverter board cover 4 webcam module 13 usb/audio board cover 5 chassis 14 power button ho...

  • Page 99

    Packard bell onetwo m3830 / m3831 aio computer service guide 91 fru list system model: acer_onetwom3831_prichards category part name part number boards mainboard mb kit otm3830; otm3831 intel g43 ich10 82567v w/o 1394 lf dtx w/eup mb.U5v01.001 scaler board scaler board 55.U5r01.005 usb/audio board f...

  • Page 100

    92 packard bell onetwo m3830 / m3831 aio computer service guide graphics card (continuation) vga card pcpartner 288-1n141-c01ac nv 315 512mb 64bits sddr3 dvi+hdmi lp (new hynix -1.2) vg.Ecs31.5l1 vga card pcpartner 288-2e142-a01ac ati hd5570 1gb ddr 3 128bits samsung dvi hdmi w/lp bracket rohs vg.Ap...

  • Page 101

    Packard bell onetwo m3830 / m3831 aio computer service guide 93 category part name part number heat sink fan cpu heatsink air cooler lga775 pgrichards hi.10800.085 memory memory apacer ddr3 1333mhz 1g unb-dimm gu502203ep0201 lf 128*8 0.065um kn.1gb0b.036 memory kingston ddr3 1333mhz 1g acr128x64d3u1...

  • Page 102

    94 packard bell onetwo m3830 / m3831 aio computer service guide category part name part number optical drive odd hlds bd combo 12.7mm tray dl 4x ct21n lf w/o bezel 1.00 sata for hf+windows7 ko.00407.004 odd panasonic bd combo 12.7mm tray dl 4x uj141al lf w/o bezel sata for hf+windows7 ko.0040d.004 o...

  • Page 103

    Packard bell onetwo m3830 / m3831 aio computer service guide 95 rear cover back cover for 23 60.U5r01.005 computer stand assembly hinge module foot stand 60.U5r01.007 i/o cable cover wire cover 42.U5r01.004 i/o cable plate wire holder 42.U5r01.005 wall mount plate assy mb cover bracket pg 60.U5r01.0...

  • Page 104

    96 packard bell onetwo m3830 / m3831 aio computer service guide category part name part number odd bracket odd bracket 33.U5r01.004 odd bezel odd bezel for bd 42.U5m01.001 odd bezel for rw 42.U5r01.001 riser board bracket riser card bracket 33.U5r01.005 psu bracket power supply bracket 33.U5r01.003 ...

  • Page 105

    Packard bell onetwo m3830 / m3831 aio computer service guide 97 odd sata cable odd cable sata 7+6pin 50.U5r01.007 odd cable sata 7+6pin 50.U5r01.008 inverter board cable inverter cable 23" wxga 50.U5r01.001 inverter cable 23" wxga 50.U5r01.002 lcd lvds cable lvds cable 23 50.U5r01.009 webcam cable t...

  • Page 106

    98 packard bell onetwo m3830 / m3831 aio computer service guide category part name part number keyboard usb keyboard keyboard rf2.4 105 key chicony wug0570 105ks black norwegian with pb logo kb.Rf403.195 keyboard rf2.4 105 key chicony wug0570 black arabic/english kb.Rf403.212 keyboard rf2.4 105 key ...

  • Page 107

    Packard bell onetwo m3830 / m3831 aio computer service guide 99 usb keyboard (continuation) keyboard rf2.4 105 key chicony wug0570 black turkish with pb logo kb.Rf403.206 keyboard rf2.4 105 key chicony wug0570 black uk with pb logo kb.Rf403.207 keyboard rf2.4 105 key chicony wug0570 black us interna...

  • Page 108

    100 packard bell onetwo m3830 / m3831 aio computer service guide wireless keyboard (continuation) keyboard usb 105 key chicony ku-0420 black us international kb.Usb03.247 keyboard usb 105 key chicony ku-0420 standard black arabic/english kb.Usb03.272 keyboard usb 105 key chicony ku-0420 usb black sw...

  • Page 109

    Packard bell onetwo m3830 / m3831 aio computer service guide 100 this appendix provides features summary for each of the packard bell onetwo m3830 / m3831 computer model configurations. Model definitions and configurations appendix a.

  • Page 110

    101 packa rd be ll one two m383 0 / m3831 aio co mp uter se rvi ce gui de packard bell onetwo m3830 / m3831 model configurations common features • project name: prichards • mainboard: richards wig43_1394(n)_logo(n)_eup(y) • dimm1: u2gbiii13 • card reader: yes • os: w7hp64 model part no. Base unit de...

  • Page 111

    Packard bell o net w o m3 830 / m38 31 aio computer service guide # otm3831 pw.U5we 2.083 emea 002 otm3831 ch emea002 w7hp64pes0407/pdce5700/ 2g*2/500g*1/nsm8xs/d21.5h/ h753-d kit/802.11 b/g/n/ bluetooth/emea win7 wmc/kb/ rf2.4/0420_pb hx093j paio1021 pdce5700 u2gbiii13 d500gb7. 2ks nsm8xs d21.5wu x...

  • Page 112

    Packard bell onetwo m3830 / m3831 aio computer service guide 103.

  • Page 113

    Packard bell onetwo m3830 / m3831 aio computer service guide 102 this computer’s compatibility is tested and verified by acer’s internal testing department. All of its system functions are tested for both the home basic and home premium editions of microsoft’s windows vista operating system. Refer t...

  • Page 114

    Packard bell onetwo m3830 / m3831 service guide 103 item device name vendor usb hdd 2.5-inch portable 80 gb hard disk transcend usb odd dvd+r/rw (usb 2.0) plextor usb hub and others huawei mobile connect e220 usb modem 3g (e220: hsdpa/umts/edge/gprs/gsm) huawei powersync usb2.0 4-port mini hub (hu15...

  • Page 115

    Packard bell o net w o m3 830 / m38 31 aio computer aio computer service guide # approved vendor list (avl) component vendor key specifications model part number mainboard kit wistron mb kit otm3830; otm3831 intel g43 ich10 82567v w/ 1394 lf dtx w/eup richards wig43_1394(n)_logo(n)_eup(y) mb.U5v01.0...

  • Page 116

    105 packa rd be ll one two m383 0 / m3831 aio co mp uter se rvi ce gui de hard drive hgst 7200rpm 320gb hdt721032sla380 saturn kh.32007.006 7200rpm 640gb hdt721064sla360 saturn kh.64007.002 7200rpm 1000gb hds721010cla332 jupiter kh.01k07.003 wd 7200rpm 320gb wd3200aajs-22l7a0 xl320s-3 kh.32008.016 7...

  • Page 117

    Packard bell o net w o m3 830 / m38 31 aio computer aio computer service guide # graphics card (continuation) ecs nv g315 512mb (64bit) ddr3 dvi hdmi lp bracket rohs vg.Ecs31.5l1 hd5450 512mb (64bit) ddr3 dvi hdmi vga lp bracket rohs vg.Ecs54.511 wlan module lite-on lite-on wn6607lh wlan wn6607lh, r...

  • Page 118

    107 packa rd be ll one two m383 0 / m3831 aio co mp uter se rvi ce gui de power supply unit (continuation) lite-on psu lite-on ps-5221-9ab 220w active pfc 100-127v/220- 240v py.2200b.011 delta psu delta dps-220ub-2 b 220w 100-240v py.22009.008 cp psu chicony power cpb09-d220e 220w active pfc 100- 12...

  • Page 119

    Packard bell o net w o m3 830 / m38 31 aio computer aio computer service guide # usb keyboard (continuation) keyboard chicony ku-0420 usb 105ks black uk kb.Usb03.268 keyboard chicony ku-0420 usb 105ks black french kb.Usb03.269 keyboard chicony ku-0420 usb 105ks black german kb.Usb03.270 keyboard chi...

  • Page 120

    109 packa rd be ll one two m383 0 / m3831 aio co mp uter se rvi ce gui de wireless keyboard (continuation) keyboard chicony wug0570 rf2.4 105ks black russian with pb logo kb.Rf403.200 keyboard chicony wug0570 rf2.4 105ks black hungarian with pb logo kb.Rf403.201 keyboard chicony wug0570 rf2.4 105ks ...

  • Page 121

    Packard bell onetwo m3830 / m3831 aio computer service guide 110 this appendix describes online technical support services available to help you repair your acer products. If you are a distributor, dealer, asp or tpm, please refer your technical queries to your local acer branch office. Acer branch ...

  • Page 122

    Packard bell onetwo m3830 / m3831 aio computer service guide 111.

  • Page 123

    Packard bell onetwo m3830 / m3831 aio computer service guide 111 a ac power cord, part number 95 ac power jack 4 acpi, see advanced configuration power interface 2 advanced bios features menu 16 advanced chipset features menu 17 advanced configuration power interface specifications 2 wake-up options...

  • Page 124

    112 packard bell onetwo m3830 / m3831 aio computer service guide touchscreen control board 55 tv tuner card 42 usb/audio board 37 wall mount plate 39 webcam module 64 wlan module 33 display display by model 1 lcd assembly, remove 58 lcd lvds cable, remove 63 remove lcd panel bracket 63 dvi to d-sub ...

  • Page 125

    Packard bell onetwo m3830 / m3831 aio computer service guide 113 remove 49 specifications 1, 7 troubleshooting 78 microphone 3 microphone jack left 4 right 5 model configurations 101 modem board troubleshooting 80 monitor port 4 mouse part number 97 port 4 o odd bezel remove 32 odd bracket remove 32...

  • Page 126

    114 packard bell onetwo m3830 / m3831 aio computer service guide rtc clock rtc battery 87 troubleshooting 80 rubber feet remove 29 s save & exit setup menu 24 scaler board remove 35 security features 2 speakers cable, part number 94 location 3 remove 58 specifications antivirus 2 audio 9 bios 7 blue...