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  3. Answering Machine
  4. KX-TG577
  5. Operating Instructions Manual

Panasonic KX-TG577 Operating Instructions Manual

Manual is about: 5.8 GHz Expandable Digital Cordless Answering System

Summary of KX-TG577

  • Page 1

    This unit is compatible with caller id. To use this feature, you must subscribe to the appropriate service offered by your telephone service provider. Please read these operating instructions before using the unit and save for future reference. For assistance, visit our website: http://www.Panasonic...

  • Page 2: Table of Contents

    Table of contents 2 for assistance, please visit http://www.Panasonic.Com/phonehelp introduction introduction. . . . . . . . . . . . . . . . . . . . . . . 3 about these operating instructions . . . . . 4 expanding your phone system . . . . . . . . 6 accessory information . . . . . . . . . . . . . . ...

  • Page 3: Introduction

    Introduction for assistance, please visit http://www.Panasonic.Com/phonehelp 3 introduction thank you for purchasing a panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Attach your purchase receipt here. Serial no. Date of purchase (found ...

  • Page 4: Introduction

    Introduction 4 for assistance, please visit http://www.Panasonic.Com/phonehelp about these operating instructions notable differences among kx-tg5771, kx-tg5776, and kx-tg5777 these operating instructions can be used for the following models: kx-tg5771 features a monochrome display handset (kx-tga57...

  • Page 5: Introduction

    Introduction for assistance, please visit http://www.Panasonic.Com/phonehelp 5 monochrome display model: kx-tga570 (included with kx-tg5771) color display model: kx-tga571 (included with kx-tg5776/ kx-tg5777) 1 using the soft keys the handset features 3 soft keys. By pressing a soft key, you can sel...

  • Page 6: Introduction

    Introduction 6 for assistance, please visit http://www.Panasonic.Com/phonehelp expanding your phone system you can expand the phone system by registering the following handsets and other devices to a single base unit (kx-tg5771, kx-tg5776, or kx-tg5777): max. 8 for further information or to order th...

  • Page 7: Introduction

    Introduction for assistance, please visit http://www.Panasonic.Com/phonehelp 7 handset feature overview for kx-tga570 and kx-tga571 operations and features of the 2 different accessory handsets have certain differences as indicated in the table below. *1 usb-support allows you to connect the handset...

  • Page 8: Introduction

    Introduction 8 for assistance, please visit http://www.Panasonic.Com/phonehelp accessory information included accessories *1 the handset cover comes attached to the handset. *2 both of the usb cables function well. *3 allows you to install the gigarange usb utility software on a compatible computer....

  • Page 9: Introduction

    Introduction for assistance, please visit http://www.Panasonic.Com/phonehelp 9 additional/replacement accessories note: l you can expand your phone system by registering additional compatible panasonic units (page 6). Sales and support information l to order additional/replacement accessories, call ...

  • Page 10: Introduction

    Introduction 10 for assistance, please visit http://www.Panasonic.Com/phonehelp important safety instructions when using the product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read all instructions carefully. 2. Follow all w...

  • Page 11: Introduction

    Introduction for assistance, please visit http://www.Panasonic.Com/phonehelp 11 caution: installation l never install telephone wiring during a lightning storm. L never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. L never touch uninsulated tele...

  • Page 12: Introduction

    Introduction 12 for assistance, please visit http://www.Panasonic.Com/phonehelp for best performance base unit location/avoiding noise the base unit and other compatible panasonic units use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the fo...

  • Page 13: Preparation

    Preparation for assistance, please visit http://www.Panasonic.Com/phonehelp 13 setting up the base unit connecting the ac adaptor and telephone line cord connect the telephone line cord until it clicks into the base unit ( a) and telephone line jack ( b). Connect the ac adaptor cord by pressing the ...

  • Page 14: Preparation

    Preparation 14 for assistance, please visit http://www.Panasonic.Com/phonehelp setting up the handset connecting the charger (kx-tg5777 only) l use only the included panasonic ac adaptor pqlv207. Note: l the ac adaptor must remain connected at all times. (it is normal for the adaptor to feel warm du...

  • Page 15: Preparation

    Preparation for assistance, please visit http://www.Panasonic.Com/phonehelp 15 please call 1-800-8-battery (1-800- 822-8837) for information on how to recycle this battery. Battery charge place the handset on the base unit or charger for 7 hours before initial use. While charging, the charge indicat...

  • Page 16: Preparation

    Preparation 16 for assistance, please visit http://www.Panasonic.Com/phonehelp panasonic battery performance note: l battery operating time may be shortened over time depending on usage conditions and surrounding temperature. L battery power is consumed whenever the handset is off the base unit or c...

  • Page 17: Preparation

    Preparation for assistance, please visit http://www.Panasonic.Com/phonehelp 17 controls base unit a {erase} b {memo} c display d {greeting check} e {greeting rec} (recording) f {stop} g {answer on} h {message} i antenna j speaker k charge contacts l {*} (tone) m {pause}{redial} n {flash}{call wait} ...

  • Page 18: Preparation

    Preparation 18 for assistance, please visit http://www.Panasonic.Com/phonehelp monochrome display model: kx-tga570 (included with kx-tg5771) handset a speaker b soft keys c headset jack/audio jack d {c} (talk) e navigator key ({^}{v}{ {>}) f {s} (sp-phone) g {*} (tone) h {flash}{call wait} i microph...

  • Page 19: Preparation

    Preparation for assistance, please visit http://www.Panasonic.Com/phonehelp 19 color display model: kx-tga571 (included with kx-tg5776/kx-tg5777) handset a speaker b soft keys c headset jack/audio jack d {c} (talk) e joystick l {^} {v}: push the joystick up or down. L { {>}: push the joystick left o...

  • Page 20: Preparation

    Preparation 20 for assistance, please visit http://www.Panasonic.Com/phonehelp displays base unit display items handset display items *1 monochrome display models: kx-tg5771/kx-tga570 *2 color display models: kx-tg5776/kx-tg5777/kx-tga571 displayed item meaning e flashes when message memory is full....

  • Page 21: Preparation

    Preparation for assistance, please visit http://www.Panasonic.Com/phonehelp 21 handset menu icons when in standby mode, pressing {menu} (middle soft key) on the handset reveals the main menu. From here you can access various features and settings. Note: l the menu icons shown in these operating inst...

  • Page 22: Preparation

    Preparation 22 for assistance, please visit http://www.Panasonic.Com/phonehelp symbols used in these operating instructions symbol meaning { }: button name/soft key name example: unit keys: {c}, {off} soft keys: {cid}, {c} the words in the brackets indicate button names/ soft key names on the handse...

  • Page 23: Preparation

    Preparation for assistance, please visit http://www.Panasonic.Com/phonehelp 23 setting the unit before use important: l to program features by scrolling through the display menus, see page 39. Display language the default setting is “english”. 1 { menu} (middle soft key) i {#}{ 1}{1}{0} 2 select the...

  • Page 24: Making/answering Calls

    Making/answering calls 24 for assistance, please visit http://www.Panasonic.Com/phonehelp making calls using the handset 1 lift the handset and dial the phone number. L to correct a digit, press {clear}. 2 press {c} or {call}. 3 when you finish talking, press {off} or place the handset on the base u...

  • Page 25: Making/answering Calls

    Making/answering calls for assistance, please visit http://www.Panasonic.Com/phonehelp 25 note: l a 3.5 second pause is inserted each time {pause} is pressed. Press repeatedly to insert longer pauses. Using the base unit 1 { sp-phone} 2 dial the phone number. 3 when the other party answers, speak in...

  • Page 26: Making/answering Calls

    Making/answering calls 26 for assistance, please visit http://www.Panasonic.Com/phonehelp using the base unit 1 { sp-phone} 2 speak into the mic. 3 when you finish talking, press {sp- phone}. Adjusting the ringer volume press {^} or {v} repeatedly to select the desired volume when in standby mode. L...

  • Page 27: Making/answering Calls

    Making/answering calls for assistance, please visit http://www.Panasonic.Com/phonehelp 27 mute while mute is turned on, you can hear the other party, but the other party cannot hear you. To mute your voice, press {mute}. L to return to the conversation, press { mute} or {c}. Note: l { mute} is a sof...

  • Page 28: Making/answering Calls

    Making/answering calls 28 for assistance, please visit http://www.Panasonic.Com/phonehelp handset voice enhancer this feature clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand. 1 press {menu} during an outside call. ...

  • Page 29: Phonebook

    Phonebook for assistance, please visit http://www.Panasonic.Com/phonehelp 29 handset phonebook you can add up to 50 items to the handset phonebook and search for phonebook items by name. Important: l caller id subscribers can use ringer id and light-up id features (page 36). L color display models o...

  • Page 30: Phonebook

    Phonebook 30 for assistance, please visit http://www.Panasonic.Com/phonehelp l if you select “no light-upid” (default), the handset uses the ringer indicator color you selected on page 45 when a call is received from that caller. Color display models: kx-tg5776/kx-tg5777/kx-tga571 1 {c} (right soft ...

  • Page 31: Phonebook

    Phonebook for assistance, please visit http://www.Panasonic.Com/phonehelp 31 l if you select “no light-upid” (default), the handset uses the ringer indicator color you selected on page 45 when a call is received from that caller. L to assign an image in “my pictures” as picture id, you can copy it f...

  • Page 32: Phonebook

    Phonebook 32 for assistance, please visit http://www.Panasonic.Com/phonehelp editing items in the handset phonebook 1 {c} (right soft key) i {search} 2 find the desired item (page 31). I { edit} 3 select the information you want to edit. 4 { save} i {off} erasing an item in the handset phonebook 1 {...

  • Page 33: Phonebook

    Phonebook for assistance, please visit http://www.Panasonic.Com/phonehelp 33 chain dial this feature allows you to dial phone numbers in the handset phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account pin that you have stored...

  • Page 34: Base Unit Speed Dialer

    Base unit speed dialer 34 for assistance, please visit http://www.Panasonic.Com/phonehelp base unit speed dialer you can assign one phone number to each of the 10 dial keys ({0} – {9}) on the base unit. Adding phone numbers to the speed dialer important: l before adding phone numbers, make sure the ...

  • Page 35: Caller Id Service

    Caller id service for assistance, please visit http://www.Panasonic.Com/phonehelp 35 using caller id service this unit is caller id compatible. To use caller id features, you must subscribe to caller id service of your telephone service provider. Caller id features when an outside call is being rece...

  • Page 36: Caller Id Service

    Caller id service 36 for assistance, please visit http://www.Panasonic.Com/phonehelp l when you receive a call while on the phone, the 2nd caller’s name is not announced even if you subscribe to both caller id and call waiting with caller id services. L the announcement is heard at the ringer volume...

  • Page 37: Caller Id Service

    Caller id service for assistance, please visit http://www.Panasonic.Com/phonehelp 37 caller list important: l only 1 person can access the caller list at a time. Viewing the caller list and calling back 1 { cid} (left soft key) 2 press {v} to search from the most recent call, or {^} to search from t...

  • Page 38: Caller Id Service

    Caller id service 38 for assistance, please visit http://www.Panasonic.Com/phonehelp again, turn it on and reprogram the area codes you want to edit once again. Storing caller information into the handset phonebook 1 { cid} (left soft key) 2 select the desired item. L to edit the number, press {edit...

  • Page 39: Programming

    Programming for assistance, please visit http://www.Panasonic.Com/phonehelp 39 programmable settings you can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 39) – using the direct com...

  • Page 40: Programming

    Programming 40 for assistance, please visit http://www.Panasonic.Com/phonehelp monochrome display models: kx-tg5771/kx-tga570 l when you find “*1” in the following table, refer to the note below. *1 if you program these settings using one of the handsets, you do not need to program the same item usi...

  • Page 41: Programming

    Programming for assistance, please visit http://www.Panasonic.Com/phonehelp 41 initial setting auto intercom – 62 talking callerid – 35 caller id edit – – lcd contrast – – key tone – – auto talk – 25 set base unit talking callerid *1 35 vm tone detect *1 60 set tel line set dial mode *1 23 set flash...

  • Page 42: Programming

    Programming 42 for assistance, please visit http://www.Panasonic.Com/phonehelp color display models: kx-tg5776/kx-tg5777/kx-tga571 l when you find “*1” in the following table, refer to the note below. *1 if you program these settings using one of the handsets, you do not need to program the same ite...

  • Page 43: Programming

    Programming for assistance, please visit http://www.Panasonic.Com/phonehelp 43 initial setting auto intercom – 62 talking callerid – 35 caller id edit – – key tone – – auto talk – 25 set base unit talking callerid *1 35 vm tone detect *1 60 set tel line set dial mode *1 23 set flash time *1 – set li...

  • Page 44: Programming

    Programming 44 for assistance, please visit http://www.Panasonic.Com/phonehelp programming using the direct commands 1 { menu} (middle soft key) i {#} 2 enter the desired feature code. 3 enter the desired setting code. L this step may vary depending on the feature being programmed. 4 { save} i {off}...

  • Page 45: Programming

    Programming for assistance, please visit http://www.Panasonic.Com/phonehelp 45 key tone *4 { 1}{6}{5} { 1}: on> {0}: off – – lcd contrast (display contrast) { 1}{4}{5} { 1}–{6}: level 1–6 – – message alert { 3}{4}{0} { 1}: on {0}: off> – 59 recording time { 3}{0}{5} { 1}: 1 min {2}: 2 min { 3}: 3 mi...

  • Page 46: Programming

    Programming 46 for assistance, please visit http://www.Panasonic.Com/phonehelp *1 if “system setting” column is checked, you do not need to program the same item using another handset. *2 if you subscribe to caller id service and want to view the caller’s information after lifting up the handset to ...

  • Page 47: Programming

    Programming for assistance, please visit http://www.Panasonic.Com/phonehelp 47 customizing handset ringer tone and display handset ringer tone (for outside calls) you can change the ringer tone heard when an outside call is received. L you can record melodies for the handset ringer tone from an audi...

  • Page 48: Programming

    Programming 48 for assistance, please visit http://www.Panasonic.Com/phonehelp 1 connect the handset to the audio device (such as a cd player or computer) using the included audio cable. L handset shown is kx-tga570. 2 { menu} (middle soft key) i {#}{ 1}{6}{6} 3 “record” i {select} 4 start playing t...

  • Page 49: Programming

    Programming for assistance, please visit http://www.Panasonic.Com/phonehelp 49 erasing a melody 1 { menu} (middle soft key) i {#}{ 1}{6}{6} 2 “list” i {select} 3 select the desired item. I {menu} 4 “erase” i {select} 5 “yes” i {select} i {off} note: l if the erased melody was used for the handset ri...

  • Page 50: Programming

    Programming 50 for assistance, please visit http://www.Panasonic.Com/phonehelp handset wallpaper (color display models only) you can select the “wallpaper” pattern shown on the handset display in standby mode. There are 3 preset patterns. Important: l only kx-tg5776, kx-tg5777, and kx- tga571 suppor...

  • Page 51: Programming

    Programming for assistance, please visit http://www.Panasonic.Com/phonehelp 51 viewing the handset memory status 1 { menu} (middle soft key) i {#}{ 6}{7}{0} 2 when finished, press {off}. Erasing melodies or images 1 { menu} (middle soft key) i {#}{ 6}{7}{0} 2 { menu} 3 select the desired option. 4 “...

  • Page 52: Answering System

    Answering system 52 for assistance, please visit http://www.Panasonic.Com/phonehelp answering system important: l only 1 person can access the answering system at a time. L when callers leave messages, the unit records the day and time of each message. Make sure the date and time have been correctly...

  • Page 53: Answering System

    Answering system for assistance, please visit http://www.Panasonic.Com/phonehelp 53 erasing your greeting message press {greeting check}, and then press {erase} while your greeting message is playing. Prerecorded greeting message if you erase or do not record your own greeting message, the unit play...

  • Page 54: Answering System

    Answering system 54 for assistance, please visit http://www.Panasonic.Com/phonehelp listening to messages using the handset when new messages have been recorded: – “new message” is displayed. – the message indicator on the handset slowly flashes blue if the message alert feature is turned on (page 5...

  • Page 55: Answering System

    Answering system for assistance, please visit http://www.Panasonic.Com/phonehelp 55 erasing a message 1 press {erase} during playback. 2 “yes” i {select} erasing all messages 1 { menu} (middle soft key) i {#}{ 3}{2}{5} 2 “yes” i {select} voice memo recording a voice memo you can use the base unit to...

  • Page 56: Answering System

    Answering system 56 for assistance, please visit http://www.Panasonic.Com/phonehelp remote operation using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages. The unit’s voice guidance prompts you to press certain dial keys to perform different ...

  • Page 57: Answering System

    Answering system for assistance, please visit http://www.Panasonic.Com/phonehelp 57 *1 if pressed within the first 5 seconds of a message, the previous message is played. *2 to resume operation, enter a remote command within 3 seconds, or the voice guidance starts. Turning on the answering system re...

  • Page 58: Answering System

    Answering system 58 for assistance, please visit http://www.Panasonic.Com/phonehelp for voice mail service subscribers if you subscribe to a flat-rate service package that includes caller id, call waiting, voice mail, and unlimited local/ regional/long distance calls, please note the following: l to...

  • Page 59: Answering System

    Answering system for assistance, please visit http://www.Panasonic.Com/phonehelp 59 message alert you can select whether or not the message indicator on the handset slowly flashes blue when new messages are recorded (page 54). The default setting is “off”. Important: l if there are new messages in y...

  • Page 60: Voice Mail Service

    Voice mail service 60 for assistance, please visit http://www.Panasonic.Com/phonehelp using voice mail service voice mail is an automatic answering service offered by your telephone service provider. After you subscribe to this service, the telephone service provider’s voice mail system will answer ...

  • Page 61: Multi-Unit Operation

    Multi-unit operation for assistance, please visit http://www.Panasonic.Com/phonehelp 61 intercom intercom calls can be made: – between the handset and base unit – between handsets note: l if you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call with the hand...

  • Page 62: Multi-Unit Operation

    Multi-unit operation 62 for assistance, please visit http://www.Panasonic.Com/phonehelp auto intercom/room monitor this feature allows you to: – answer an intercom call without pressing any buttons on the handset. – listen to the sound in a room where the handset is located. Turning auto intercom on...

  • Page 63: Multi-Unit Operation

    Multi-unit operation for assistance, please visit http://www.Panasonic.Com/phonehelp 63 transferring calls outside calls can be transferred between the handset and base unit, and between 2 handsets. 1 during an outside call, press { intercom} to put the call on hold. 2 select the desired unit. I {ca...

  • Page 64: Multi-Unit Operation

    Multi-unit operation 64 for assistance, please visit http://www.Panasonic.Com/phonehelp conference calls the handset and base unit, or 2 handsets can have a conference call with an outside party. 1 during an outside call, press { intercom} to put the call on hold. 2 select the desired unit. I {call}...

  • Page 65: Multi-Unit Operation

    Multi-unit operation for assistance, please visit http://www.Panasonic.Com/phonehelp 65 registering a handset the included handset and base unit are preregistered. If for some reason the handset is not registered to the base unit, register the handset. Important: l if you have already deregistered t...

  • Page 66: Useful Information

    Useful information 66 for assistance, please visit http://www.Panasonic.Com/phonehelp additional accessories sales and support information l to order replacement accessories, call 1-800-332-5368. L tty users (hearing or speech impaired users) can call 1-866-605-1277. Headset (optional) connecting a ...

  • Page 67: Useful Information

    Useful information for assistance, please visit http://www.Panasonic.Com/phonehelp 67 error messages if the unit detects a problem, one of the following messages is shown on the display. Display message cause/solution busy l the called handset or base unit is in use. L privacy mode is on for the cal...

  • Page 68: Useful Information

    Useful information 68 for assistance, please visit http://www.Panasonic.Com/phonehelp no link to base. Move closer to base, try again. L the handset has lost communication with the base unit. Move closer to the base unit, and try again. L confirm that the base unit’s ac adaptor is plugged in. L rais...

  • Page 69: Useful Information

    Useful information for assistance, please visit http://www.Panasonic.Com/phonehelp 69 troubleshooting general use programmable settings battery recharge problem cause/solution the unit does not work. L make sure the battery is installed correctly and fully charged (page 14). L check the connections ...

  • Page 70: Useful Information

    Useful information 70 for assistance, please visit http://www.Panasonic.Com/phonehelp making/answering calls, intercom problem cause/solution w is displayed, but i cannot make a call. L the handset and base unit could not communicate for some reason, such as interference from other electrical applia...

  • Page 71: Useful Information

    Useful information for assistance, please visit http://www.Panasonic.Com/phonehelp 71 caller id problem cause/solution the handset does not display the caller’s name and/or phone number. L you have not subscribed to caller id service. Contact your telephone service provider to subscribe. L if your u...

  • Page 72: Useful Information

    Useful information 72 for assistance, please visit http://www.Panasonic.Com/phonehelp answering system i cannot dial the phone number edited in the caller list. L the phone number you dialed might have an incorrectly edited pattern (for example, the long distance “1” or the area code is missing). Ed...

  • Page 73: Useful Information

    Useful information for assistance, please visit http://www.Panasonic.Com/phonehelp 73 fcc and other information this equipment complies with part 68 of the fcc rules and the requirements adopted by the acta. On the bottom of this equipment is a label that contains, among other information, a product...

  • Page 74: Useful Information

    Useful information 74 for assistance, please visit http://www.Panasonic.Com/phonehelp line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. This eq...

  • Page 75: Useful Information

    Useful information for assistance, please visit http://www.Panasonic.Com/phonehelp 75 some cordless telephones operate at frequencies that may cause interference to nearby tvs and vcrs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top o...

  • Page 76: Useful Information

    Useful information 76 for assistance, please visit http://www.Panasonic.Com/phonehelp specifications general base unit handset charger (kx-tg5777 only) note: l design and specifications are subject to change without notice. L the illustrations in these instructions may vary slightly from the actual ...

  • Page 77: Useful Information

    Useful information ✄ for assistance, please visit http://www.Panasonic.Com/phonehelp 77 warranty panasonic consumer electronics company, division of panasonic corporation of north america one panasonic way, secaucus, new jersey 07094 panasonic puerto rico, inc. San gabriel industrial park, ave. 65 d...

  • Page 78: Useful Information

    Useful information 78 for assistance, please visit http://www.Panasonic.Com/phonehelp if repair is needed during the limited warranty period the purchaser will be required to furnish a sales receipt/proof of purchase indicating date of purchase, amount paid and place of purchase. Customer will be ch...

  • Page 79: Useful Information

    Useful information for assistance, please visit http://www.Panasonic.Com/phonehelp 79 customer services customer services directory obtain product information and operating assistance; locate your nearest dealer or servicenter; purchase parts and accessories; or make customer service and literature ...

  • Page 80: Index

    Index 80 for assistance, please visit http://www.Panasonic.Com/phonehelp index a answering calls: 25 answering system erasing messages: 53, 55, 57 listening to messages: 53, 54, 56 turning on/off: 52, 54, 57 appearance (display color): 46 audio cable: 47 auto intercom: 62 auto talk: 25 b battery cha...

  • Page 81: Index

    Index for assistance, please visit http://www.Panasonic.Com/phonehelp 81 remote code: 57 remote operation: 56 ring color: 45 ring count: 57 ringer id: 36 ringer off base unit: 26 handset: 25, 45 ringer tone base unit: 26 handset: 45 room monitor: 62 rotary service: 27 s silence: 52 speed dialer: 34 ...

  • Page 82: Notes

    82 for assistance, please visit http://www.Panasonic.Com/phonehelp notes tg5771_5776_5777.Book page 82 thursday, april 13, 2006 4:14 pm.

  • Page 83: Notes

    For assistance, please visit http://www.Panasonic.Com/phonehelp 83 notes tg5771_5776_5777.Book page 83 thursday, april 13, 2006 4:14 pm.

  • Page 84: When You Ship The Product

    If you need assistance with setup or operation 1 visit our website: http://www.Panasonic.Com/phonehelp 2 contact us via the web at: http://www.Panasonic.Com/contactinfo 3 call us at: 1-800-211-pana (1-800-211-7262) tty users (hearing or speech impaired users) can call 1-877-833-8855. When you ship t...