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  5. Operating Instructions Manual

Panasonic KX-TG9471 Operating Instructions Manual - Model Composition

Other manuals for KX-TG9471: Quick Manual, Operating Instructions Manual
Manual is about: Digital Corded/Cordless Answering System

Summary of KX-TG9471

  • Page 1

    Operating instructions digital corded/cordless answering system model shown is kx-tg9471. Model no. Kx-tg9471 kx-tg9472 before initial use, see “getting started” on page 8. Thank you for purchasing a panasonic product. Please read these operating instructions before using the unit and save them for ...

  • Page 2

    Introduction model composition ..............................................3 accessory information ........................................3 system capabilities .............................................5 “telephone plug-in” for microsoft office outlook overview ...................................

  • Page 3: Model Composition

    Model composition series model no. Base unit handset part no. Part no. Quantity kx-tg9471 series kx-tg9471 kx-tg9471 kx-tga939 1 kx-tg9472 kx-tg9471 kx-tga939 2 accessory information supplied accessories no. Accessory item/order number quantity kx-tg9471 kx-tg9472 a ac adaptor/pqlv219y 2 3 b 4-wire ...

  • Page 4

    Additional/replacement accessories please contact your nearest panasonic dealer for sales information (page 58). Accessory item order number rechargeable batteries hhr-4dpa *1 r to order, please call 1-800-332-5368 or visit http://www.Panasonic.Com/batterystore battery type: – nickel metal hydride (...

  • Page 5: System Capabilities

    System capabilities the unit can accommodate up to 2 external telephone lines and the following operations are available at the same time. How many units can be in use at one time? N a maximum of 4 parties are available: line 1: outside call (including 1 extension and 1 outside party) line 2: outsid...

  • Page 6: For Your Safety

    For your safety to prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. Warning power connection r use only the power source marked on the product. R do not overload power outlets and extension cord...

  • Page 7: For Best Performance

    Important safety instructions when using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry ...

  • Page 8: Setting Up

    Setting up connecting the ac adaptor/corded handset r use only the supplied panasonic ac adaptor pqlv219. N base unit a b b a (120 v ac, 60 hz) correct wrong a a b b r the words “up desk” should be facing up. N charger (120 v ac, 60 hz) hooks connecting the telephone line cord refer to one of the fo...

  • Page 9

    If you use the unit as a single-line telephone only be sure to connect the telephone line cord to line 1/2. Change the line selection mode from “auto” to “line1” (page 14). “transparent” plug to single-line telephone jack (rj11c) 2-wire cord “click” note: r “check tel line 2” is displayed on the uni...

  • Page 10: Note When Setting Up

    Battery charging charge for about 7 hours. R when the batteries are fully charged, “charge completed” is displayed. Confirm "charging" is displayed. Charge indicator note when setting up note for connections r the ac adaptor must remain connected at all times. (it is normal for the adaptor to feel w...

  • Page 11: Controls

    Controls base unit a g f e h i h k l j b c d o p q a m n b r s t u corded handset receiver speaker display r the display can be moved back and forth to select the desired angle. Mline 1n line 1 indicator mline 2n line 2 indicator manswer selectn microphone dial keypad (*: tone) usb indicator usb jac...

  • Page 12: Belt Clip

    Handset a h i k j g l m n f e b c d a b speaker headset jack m n (talk) m n (sp-phone: speakerphone) dial keypad (*: tone) mflashnmcall waitn charge indicator ringer indicator receiver display moffn mpausenmredialn mholdnmintercomn microphone charge contacts n control type soft keys the handset feat...

  • Page 13: Initial Settings

    Item meaning the line is in use. R when flashing: – the call is put on hold on that line. – the answering system is answering a call on that line. R when flashing rapidly: an incoming call is now being received on that line. 1 l l ringer volume is off. *1 (page 16) speakerphone is on. (page 15) nigh...

  • Page 14

    R the date and time may be incorrect after a power failure. In this case, set the date and time again. Display language you can select either “english” or “español” as the display language. The default setting is “english”. Base unit / handset 1 mmenun#110 2 mbn: select the desired setting. A msaven...

  • Page 15: Making Calls

    Making calls using the base unit 1 dial the phone number. R to correct a digit, press mclearn. 2 lift the corded handset. R an available line is automatically selected and either the line 1 indicator or line 2 indicator lights up. To change the line selection mode, see page 14. R you can also select...

  • Page 16: Answering Calls

    The phonebook, a pause is also needed (page 25). Example: if you need to dial the line access number “9” when making outside calls with a pbx: base unit / handset 1 9 a mpausen 2 dial the phone number. 3 proceed with the operation for your unit. Base unit: lift the corded handset. Handset: m n note:...

  • Page 17

    2 to release hold, press mline 1n or mline 2n that is flashing on the handset. Note for base unit and handset: r if a call is kept on hold for more than 9 minutes, an alarm tone starts to sound and the ringer indicator on the handset flashes rapidly. After 1 additional minute on hold, the call is di...

  • Page 18: Call

    Base unit 1 mmenun#194 2 mbn: “on” or “off” a msaven 3 mnn (exit) r when this feature is turned on, “priv.” is displayed during an outside call. Temporarily turning call privacy on/off during an outside call, you can temporarily turn call privacy on/off. Base unit 1 press mmenun during an outside ca...

  • Page 19

    “telephone plug-in” settings system requirements item specifications cpu 1.0 ghz intel ® pentium ® /celeron ® processor or comparable cpu or higher processor ram 512 mb or more os r microsoft windows ® xp service pack 3 or later (32-bit only) r microsoft windows vista ® service pack 2 or later r mic...

  • Page 20: Making A Call From

    Uninstalling the “telephone plug-in” 1 exit all applications and disconnect the mini usb cable from your computer. 2 to uninstall “telephone plug-in”, perform the following procedure: from the start menu: point to [all programs] a [panasonic] a [telephone plug-in], and click [uninstall]. 3 when the ...

  • Page 21

    Making a call from the caller list the last 10 caller information is stored in the caller list. 1 3 2 microsoft office outlook 2010 users 1 click [caller list ]. ----(a) 2 click the phone number you want to call. ----(b) 3 click [call from line1] or [call from line2] to select the desired line. ----...

  • Page 22: Window For Incoming Call

    “telephone plug-in” pop-up window for incoming call when a call is received, “telephone plug-in” displays a pop-up window (microsoft office outlook contact list) on your computer display to let you know there is an incoming call. R if the caller’s phone number does not match a contact in the microso...

  • Page 23: Base Unit/handset

    Base unit/handset phonebook the phonebook allows you to make calls without having to dial manually. You can add names and phone numbers to the base unit and handset phonebook independently, and assign each phonebook entry to the desired group. – base unit: up to 100 entries – handset: up to 100 entr...

  • Page 24

    4 mbn: select the desired group. A mselectn 5 mbn: “group name” a mselectn 6 edit the name (10 characters max.; page 23). A msaven 7 proceed with the operation for your unit. Base unit: mnn (exit) handset: moffn finding and calling from a phonebook entry base unit / handset once you have found the d...

  • Page 25: Copying Phonebook Entries

    Chain dial this feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account pin that you have stored in the phonebook, without having to dial manually. Base unit / handset 1 proceed wit...

  • Page 26: Programmable Settings

    Programmable settings you can customize the unit by programming the following features. To access the features, there are 2 methods. Base unit / handset n scrolling through the display menus 1 mmenun 2 proceed with the operation for your unit. Base unit: press mdn, mcn, m n, or m n to select the des...

  • Page 27

    Sub-menu 1 sub-menu 2 settings code unit play greeting line1&line2 – #303 36 line1 – line2 – ring count *1 – toll saver 2-7 rings 4 rings> #211 39 recording time *1 – 1 min 2 min 3 min> #305 40 remote code *1 – 111> #306 38 call screening – on> off #310 35 (handset) main menu: “answering device” sub...

  • Page 28

    Sub-menu 1 sub-menu 2 settings code unit interrupt tone *6 – on> off #201 / 18, 42 night mode start/end 11:00 pm/06:00 am> #237 / 30 on/off on off> #238 / 30 main menu: “initial settings” sub-menu 1 sub-menu 2 settings code unit set date & time date and time *1 – #101 / 13 alarm off> once daily #720...

  • Page 29

    Sub-menu 1 sub-menu 2 settings code unit privacy – on off> #194 17 registration hs registration (hs: handset) – #130 31 deregistration – #131 31 change language display language english> español #110 / 14 voice prompt *1 english> español #112 / 14 main menu: “customer support” *12 operation code uni...

  • Page 30: Special Programming

    Special programming night mode night mode allows you to select a period of time during which the unit will not ring for outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Night mode can be set independently for each base unit and...

  • Page 31: Registering A Unit

    Registering a unit operating additional units additional handsets up to 6 handsets can be registered to the base unit. Important: r see page 4 for information on the available model. Registering a handset to the base unit the supplied handset and base unit are pre-registered. If for some reason the ...

  • Page 32: Using Caller Id Service

    Using caller id service important: r this unit is caller id compatible. To use caller id features, you must subscribe to a caller id service. Contact your service provider/telephone company for details. Caller id features base unit / handset when an outside call is being received, the caller’s name ...

  • Page 33

    – if the entry has already been viewed or answered, “ ” is displayed, even if it was viewed or answered using another unit. R in step 2, if is displayed, not all of the information is shown. To see the remaining information: base unit: press m n. To return to the previous screen, press m n. Handset:...

  • Page 34

    4 proceed with the operation for your unit. Base unit: mnn (exit) handset: moffn erasing all caller information base unit / handset 1 proceed with the operation for your unit. Base unit: mcidn handset: mmenun#213 2 merasen (soft key) a mbn: “yes” a mselectn 3 proceed with the operation for your unit...

  • Page 35: Answering System

    Answering system the answering system can answer and record calls for you when you are unavailable to answer the phone. Important: r only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time. R when callers leave messages, the unit records the day ...

  • Page 36: Listening To Messages

    Using a pre-recorded greeting message if you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message. Resetting to a pre-recorded greeting message if you want to use a pre-recorded greeting message once you record your own greeting m...

  • Page 37: Listening To Messages

    Listening to messages using the handset when new messages have been recorded, “new message” is displayed. 1 to listen to new messages: mmenun#323 to listen to all messages: mmenun#324 2 when finished, press moffn. Note: r to switch to the receiver, press m n. Playing back messages for the desired li...

  • Page 38: Remote Operation

    Remote operation using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit’s voice guidance prompts you to press certain dial keys to perform different operations. Remote access code a 3-digit remote ...

  • Page 39: Answering System Settings

    Key operation *# end remote operation (or hang up) *1 if pressed within the first 5 seconds of a message, the previous message is played. *2 for english voice guidance only *3 for spanish voice guidance only turning on the answering system remotely if the answering system is off, you can turn it on ...

  • Page 40

    Required to activate the voice mail service provided by your service provider/telephone company before changing this setting. – change the number of rings of the voice mail service so that the answering system can answer the call first. To do so, contact your service provider/telephone company. Call...

  • Page 41: Voice Mail Service

    Voice mail service voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is...

  • Page 42: Intercom

    Intercom intercom calls can be made: – between the base unit and a handset – between handsets note: r if you receive an outside call while talking on the intercom, you hear an interrupt tone (page 28). – to answer the call with the base unit, place the corded handset on the cradle, then lift it agai...

  • Page 43: Conference Calls

    4 press moffn. R the outside call is being routed to the destination unit. Answering a transferred call base unit lift the corded handset or press m n to answer the page. Handset press m n to answer the page. Conference calls 3 people can establish a conference call. Conference call with 2 outside c...

  • Page 44: Wall Mounting

    Wall mounting the base unit can be mounted on a wall by changing the wall mounting adaptor’s position. Note: r make sure that the wall and the fixing method are strong enough to support the weight of the unit. Base unit 1 to remove the wall mounting adaptor, push down the release levers (a). Remove ...

  • Page 45: Error Messages

    Error messages display message cause/solution busy r the called unit is in use. R other units are in use and the system is busy. Try again later. R privacy mode is on for the call you tried to join (page 17). R the handset you are using is too far from the base unit. Move closer and try again. Check...

  • Page 46: Troubleshooting

    Troubleshooting if you still have difficulties after following the instructions in this section, disconnect the base unit’s ac adaptor, then reconnect the base unit’s ac adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use problem cause/so...

  • Page 47

    Making/answering calls, intercom problem cause/solution is flashing. R the handset is too far from the base unit. Move closer. R the base unit’s ac adaptor is not properly connected. Reconnect ac adaptor to the base unit. R the handset is not registered to the base unit. Register it (page 31). Noise...

  • Page 48

    Problem cause/solution i cannot dial the phone number edited in the caller list. R the phone number you dialed might have been edited incorrectly (for example, the long distance “1” or the area code is missing). Edit the phone number with another pattern (page 33). Time on the unit has shifted. R in...

  • Page 49

    Telephone plug-in problem cause/solution if the installer program does not start automatically. R double click [setup.Exe] in your cd-rom drive folder to start installing. A pop-up window (microsoft office outlook contact list) is not displayed when a call is received. R caller information indicatio...

  • Page 50: Fcc And Other Information

    Fcc and other information this equipment complies with part 68 of the fcc rules and the requirements adopted by the acta. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format us:acj----------. If requested, this number must be provided...

  • Page 51

    Frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or tel...

  • Page 52: Guía Rápida Española

    Guía rápida española instalación si está suscrito a un servicio de dsl/adsl, añada un filtro de dsl/adsl a la línea telefónica entre la unidad base y la toma de la línea telefónica. Consulte las instrucciones de operación para ver las conexiones. Cómo conectar el adaptador para corriente y el auricu...

  • Page 53: Instalación

    Instalación auricular cargador l utilice solo baterías de ni-mh tamaño aaa (r03). L no utilice baterías alcalinas, de manganeso o de ni-cd. L compruebe que las polaridades son las correctas (s, t). (120 v ca, 60 hz) confirme que aparezca “cargando”. L use solo el adaptador de corriente panasonic pql...

  • Page 54: Sugerencias De Operación

    Sugerencias de operación teclas de función cada unidad incluye 3 teclas de función. Al oprimir una tecla de función, puede seleccionar la función que aparece directamente encima de ella en la pantalla. {menu}, {selec.}, {ok} y otras funciones adicionales se asignan a las teclas de función. Preste at...

  • Page 55: Operaciones Básicas

    Operaciones básicas para hacer y contestar llamadas (unidad base/auricular) para hacer llamadas unidad base: marque el número telefónico. S levante el auricular alámbrico u oprima {s}. Auricular: marque el número telefónico. S {c}/{s} para contestar llamadas unidad base: levante el auricular alámbri...

  • Page 56: Operaciones Básicas

    Contestador de llamadas para escuchar mensajes (unidad base/auricular) unidad base: {6} auricular: para escuchar mensajes nuevos: {menu}(323 para escuchar todos los mensajes: {menu}(324 interconexión del teléfono las siguientes funciones están disponibles al instalar el “interconexión del teléfono” ...

  • Page 57: Preguntas Frecuentes

    Cómo colgar una llamada cuando termine la llamada, pulse {s} en la unidad base, o [descon. Línea 1] o [descon. Línea 2] en la barra de herramientas. Ventana desplegable “interconexión del teléfono” para llamadas entrantes al recibir una llamada, “interconexión del teléfono” muestra una ventana despl...

  • Page 58: Customer Services

    Customer services customer services directory (united states and puerto rico) obtain product information and operating assistance; locate your nearest dealer or service center; purchase parts and accessories; or make customer service and literature requests by visiting our web site at: http://www.Pa...

  • Page 59: Panasonic Telephone Products

    Warranty (for united states and puerto rico) panasonic corporation of north america one panasonic way, secaucus, new jersey 07094 limited warranty coverage if your product does not work properly because of a defect in materials or workmanship, panasonic corporation of north america (referred to as “...

  • Page 60

    Limited warranty limits and exclusions this limited warranty only covers failures due to defects in materials or workmanship, and does not cover normal wear and tear or cosmetic damage. The limited warranty also does not cover damages which occurred in shipment, or failures which are caused by produ...

  • Page 61: Index

    Index # 3-way conference: 17 a additional handset: 31 alarm: 30 answering calls: 16 answering system call screening: 35 erasing messages: 36, 37, 38 greeting message: 35 listening to messages: 36, 37, 38 number of rings: 39 recording time: 40 remote access code: 38 remote operation: 38 ring count: 3...

  • Page 62

    62 notes.

  • Page 63

    63 notes.

  • Page 64: Important!

    1 reconnect ac adaptor to the base unit. 2 check if telephone line cord is connected. 3 use rechargeable ni-mh batteries. (alkaline/manganese/ni-cd batteries cannot be used.) 4 read troubleshooting page in the operating instructions. Visit our web site: http://www.Panasonic.Com/help l faq and troubl...