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Panasonic KX-TGM420 Operating Instructions Manual - Accessibility

Other manuals for KX-TGM420: Operating Instruction
Manual is about: Amplified Cordless Telephone with Digital Answering Machine

Summary of KX-TGM420

  • Page 1

    Operating instructions amplified cordless telephone with digital answering machine model no. Kx-tgm420 kx-tgm450 before initial use, see “getting started” on page 12. Thank you for purchasing a panasonic product. Please read these operating instructions before using the unit and save them for future...

  • Page 2: Introduction

    Introduction model composition .................4 accessory information ............4 graphical symbols for use on equipment and their descriptions ............................6 important information for your safety .......................7 important safety instructions ................................

  • Page 3: Useful Information

    Useful information voicemail service .................60 wall mounting .......................61 error messages ....................63 troubleshooting ....................64 fcc and other information ...70 guía rápida española guía rápida española .........73 appendix customer services ................

  • Page 4: Model Composition

    Model composition series model no. Base unit handset part no. Part no. Quantity kx-tgm420 series kx-tgm420 kx-tgm420 kx-tgma44 1 kx-tgm450 series kx-tgm450 kx-tgm450 kx-tgma45 1 accessory information supplied accessories no. Accessory item/part number quantity a ac adaptor *1, *2 1 b telephone line ...

  • Page 5: Other Information

    Additional/replacement accessories please contact your nearest panasonic dealer for sales information (page 79). Accessory item model number/specifications rechargeable batteries hhr-4dpa *1 r to order, please visit http://shop.Panasonic.Com/support battery type: – nickel metal hydride (ni-mh) – 2 x...

  • Page 6: Their Descriptions

    Graphical symbols for use on equipment and their descriptions symbol explanation symbol explanation alternating current (a.C.) class p equipment (equipment in which protection against electric shock relies on double insulation or reinforced insulation) direct current (d.C.) “on” (power) protective e...

  • Page 7: For Your Safety

    For your safety to prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. Warning power connection r use only the power source marked on the product. R do not overload power outlets and extension cord...

  • Page 8: Caution

    Medical r consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external rf (radio frequency) energy. (the product operates in the frequency range of 1.92 ghz to 1.93 ghz, and the rf transmission power is 115 m...

  • Page 9: For Best Performance

    Note when using alkaline batteries for power backup r the batteries should be used correctly, otherwise the unit may be damaged due to battery leakage. R do not charge, short-circuit, disassemble, or heat the batteries. R do not dispose of batteries in a fire. R remove all the batteries when replaci...

  • Page 10: Other Information

    R the product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0 °c (32 °f) or greater than 40 °c (104 °f). Damp basements should also be avoided. R the maximum calling distance may be shortened when the p...

  • Page 11: Specifications

    Specifications r standard: dect 6.0 (digital enhanced cordless telecommunications 6.0) r frequency range: 1.92 ghz to 1.93 ghz r rf transmission power: 115 mw (max.) r power source: 120 v ac, 60 hz r power consumption: base unit *1 : standby: approx. 0.8 w maximum: approx. 4.3 w base unit *2 : stand...

  • Page 12: Setting Up

    Setting up connections connect the ac adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the ac adaptor to the power outlet. Connect the telephone line cord to the unit, then to the single-line telephone jack (rj11c) until you hear a click. A dsl/adsl filter (not...

  • Page 13: Handset Battery Charging

    Handset battery charging 2 rechargeable ni-mh batteries are installed in the handset at the time of shipment. Before initial use: remove the yellow insulation sheet before using the handset. Charge for about 7 hours. R confirm “charging” is displayed ( 1 ). R when the batteries are fully charged, “f...

  • Page 14: Backup Battery Power

    Note: r actual battery performance depends on usage and ambient environment. Handset battery installation (for replacement) r use only rechargeable ni-mh batteries aaa (r03) size ( 1 ). R do not use alkaline/manganese/ni-cd batteries. R confirm correct polarities ( , ). 1 base unit backup batteries ...

  • Page 15

    Operation operating time not in use (standby) 4 hours max. Note: r battery performance depends on the type of batteries. R actual battery performance depends on usage and ambient environment. R if the base unit is running on battery power, the brightness of the message counter on the base unit is re...

  • Page 16: Note When Setting Up

    Note when setting up note for connections r the ac adaptor must remain connected at all times. (it is normal for the adaptor to feel warm during use.) r the ac adaptor should be connected to a vertically oriented or floor-mounted ac outlet. Do not connect the ac adaptor to a ceiling-mounted ac outle...

  • Page 17: Controls

    Controls handset b a i k l h m o p f e g c d j a b a n belt clip holes r the belt clip comes attached to the handset at the time of shipment. Speaker mtonen (tone control) mjn/mkn (vol.: volume up/down) mflashn mtalkn dial keypad *: temporary tone dialing 0: ( ) ringer off headset jack r this jack i...

  • Page 18: Microphone

    Mzn (sp-phone: speakerphone) microphone message indicator receiver display moffn mslown (slow talk) slow talk indicator mboostn boost indicator r light off: volume booster is turned off. Light in red: volume booster is turned on. Note that when the boost indicator is lit in red, the volume booster f...

  • Page 19: Base Unit

    Base unit a b l n p o g h i k j m e f c d charge contacts speaker mringer offn ringer off indicator mflash/call waitn mlocator/intercomn r you can locate a misplaced handset by pressing mlocator/intercomn. M n (repeat) m n (skip) message counter mslow talkn slow talk indicator mtonen (tone control) ...

  • Page 20: Microphone

    Microphone m n (play/stop) new message/play indicator ( ) manswer on/offn answer on/off indicator ( ) display icons handset display items item meaning within base unit range out of base unit range sound enhancer is on. (page 34) the line is in use. R when flashing: the call is put on hold. R when fl...

  • Page 21: Base Unit Display Items

    Base unit display items item meaning “greeting only” is selected. Caller messages are not recorded. (page 59) power backup mode is on. (page 14) language settings display language 1 mmenun#110 2 mbn: select the desired setting. A msaven a moffn voice announcement language you can select the language...

  • Page 22: Example: 9:30

    4 enter the current hour and minute (12-hour clock format) by selecting 2 digits for each. Example: 9:30 09 30 5 *: select “am” or “pm”. 6 msaven a moffn note: r when english is selected as the display language, 12-hour clock format is used. When spanish is selected, 24-hour clock format is used. Re...

  • Page 23: Accessibility

    Accessibility this product is designed to provide not only optimal volume, but optimal sound quality as well, ensuring that every call is heard loud and clear. Tone control this feature clarifies the voice of the person you are talking to, producing a more natural-sounding voice that is easier to he...

  • Page 24: Base Unit

    3 mbn: select the desired setting. A mokn r if you select “custom tone”, select the desired type. A mokn r the selected setting is shown on the handset display while talking. Base unit 1 press and hold mtonen for about 2 seconds while talking. 2 press mjn or mkn repeatedly to select the desired sett...

  • Page 25: Turning On Auto Boost

    Note: r noise reduction is automatically turned on when the booster is turned on. In this case, the menu that allows you to turn off noise reduction is not shown even after you press mmenun while on a call. R is not shown if the noise reduction feature was turned off before you turned on the volume ...

  • Page 26: Warning

    Boost indicator volume booster available volume settings default light in red turned on kx-tgm420 series receiver: 12–40 15 speakerphone: 18–30 21 headset: 12–40 15 kx-tgm450 series receiver: 12–50 15 speakerphone: 18–40 21 headset: 12–50 15 speech booster (making your voice louder) this feature all...

  • Page 27: Base Unit:

    – name or phone numbers when searching the phonebook, caller list, redial list, memory dial entries, and call block list. Base unit: – name or phone numbers when confirming memory dial keys (mm1n – mm3n). Setting the talking keypad and phonebook you can enable this feature by setting its volume to “...

  • Page 28: Message Indicator

    Message indicator the message indicator on the handset and base unit can indicate unit status, as explained below. Indicator status flashing rapidly – outside call or intercom call is being received or on hold. (page 32, 33, 35) – the handset alarm is sounding. (page 49) flashing slowly – there are ...

  • Page 29: Slow Talk

    Slow talk this feature slows down the speed of the other party’s voice, which can make it easier to understand phone conversations, answering system messages, etc. Slow talk is available in the following situations. – when talking on outside calls (including conferences) – when playing answering sys...

  • Page 30: To Use A Neckloop

    The neckloop’s microphone or the handset’s microphone depending on the neckloop’s features and the handset’s settings. – hearing aids that are equipped with a telecoil (t-coil) – audio neckloops with a 3-pole, 2.5 mm plug – audio neckloops with a 3-pole, 3.5 mm plug *1 *1 in this case, a 3-pole 3.5 ...

  • Page 31: Mmenun#786

    1 mmenun#786 2 mbn: select the desired setting. A msaven a moffn for assistance, please visit http://shop.Panasonic.Com/support 31 accessibility tgm420_450(en)_0426_ver031.Pdf 31 2016/04/26 10:55:38.

  • Page 32: Making Calls

    Making calls 1 lift the handset and then dial the phone number. R to correct a digit, press mclearn. 2 press mtalkn to make the call. R to make the call using the speakerphone, press mzn. 3 when you finish talking, press moffn or place the handset on the base unit or charger. Note: r while talking, ...

  • Page 33: Using The Base Unit

    Using the base unit when a call is being received, the sp-phone indicator (z) flashes rapidly. Additionally, the message indicator flashes rapidly if the base unit message indicator’s “incoming call” setting is enabled (page 28). 1 press mzn when the unit rings. 2 speak into the microphone. 3 when y...

  • Page 34: Flash

    Flash handset / base unit mflashn on the handset or mflash/call waitn on the base unit allows you to use the special features of your host pbx such as transferring an extension call, or accessing optional telephone services. Note: r to change the flash time, see page 47. For call waiting or call wai...

  • Page 35: Transferring Calls,

    Transferring calls, conference calls outside calls can be transferred or a conference call *1 with an outside party can be made: – between 2 handsets – between a handset and the base unit *1 a conference call can be established using the handset only. Handset 1 during an outside call, press mmenun. ...

  • Page 36: Base Unit

    R you cannot use voice paging if other units are in use. R voice paging is not available when a range extender (kx-tga405) is registered to the base unit. Base unit 1 press mlocator/intercomn. R all registered handsets ring. 2 when you finish talking, press mzn. Answering an intercom call handset 1 ...

  • Page 37: Call Block

    Call block in the following situations, you can disconnect the current call and add the caller’s phone number to the call block list. – when an outside call is being received – when an outside caller’s message is being recorded – when you are talking on an outside call 1 when an outside call is bein...

  • Page 38: Blocking Incoming Calls

    4 enter the phone number (24 digits max.). A msaven a moffn storing a range of number 1 mmenun#217 2 mbn: “block range of numbers” a mselectn 3 mmenun a mbn: “add” a mselectn 4 enter the desired number (2-8 digits). A msaven a moffn blocking incoming calls that have no phone number you can block cal...

  • Page 39: Phonebook

    Phonebook you can add 100 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired group (page 39). Important: r all entries can be shared by any registered handset. Adding phonebook entries 1 mfn w a mmenun 2 mbn: “add new entry”...

  • Page 40: Phonebook Entry

    3 mbn: select the desired group. A mselectn 4 to change group names mbn: “group name” a mselectn a edit the name (10 characters max.). To set group ringer tone mbn: select the current setting of the group ringer tone. A mselectn a mbn: select the desired ringer tone. R if you select one of the ringe...

  • Page 41: Memory Dial

    Memory dial for easy dialing, you can assign a phone number to each dial key (1 to 9) on the handset. All memory dial entries can be used by any handset. Phone numbers assigned to dial keys 1 to 3 on the handset are also assigned to the base unit’s memory dial keys (mm1n, mm2n, and mm3n). Adding pho...

  • Page 42: Menu List

    Menu list to access the features, there are 2 methods. N scrolling through the display menus 1 mmenun 2 press mcn or mdn to select the desired main menu. A mselectn 3 press mcn or mdn to select the desired item from the next sub-menus. A mselectn 4 press mcn or mdn to select the desired setting. A m...

  • Page 43

    Sub-menu 1 sub-menu 2 settings code new message alert *1 outgoing call – on/off on off> #338 56 outgoing call – notification to – outgoing call – remote code activate inactivate> base unit beep on off> #339 56 settings ring count *1 toll saver 2-7 rings #211 59 recording time *1 3 min> 1 min greetin...

  • Page 44

    Main menu: “settings” sub-menu 1 sub-menu 2 settings code ring adjustments ringer volume (incoming) – handset off–6 #160 – ringer volume (incoming) – base unit *1 off–10 #g160 – intercom ringer volume – handset 1–6 #175 – intercom ringer volume – base unit *1 1–10 #g175 – ringer tone (incoming) – ha...

  • Page 45

    Sub-menu 1 sub-menu 2 settings code audio settings talking dial – handset off> low high #750 26 talking dial – base unit *1 off> low high #g750 talking caller id – handset on> off #162 52 talking caller id – base unit *1 on off> #g162 auto boost on off> #782 25 boost speech on off> #783 26 key tone ...

  • Page 46

    Sub-menu 1 sub-menu 2 settings code key detector setting *7 – 1: add new device (for detector1) *8 – 2: add new device (for detector2) – 3: add new device (for detector3) – 4: add new device (for detector4) change name *1 detector1 #6561 – detector2 *9 #6562 *9 detector3 *9 #6563 *9 detector4 *9 #65...

  • Page 47

    Sub-menu 1 sub-menu 2 settings code message indicator handset – incoming call off #278 28 handset – new message off handset – new vm off handset – missed call on handset – alarm off base unit *1 – incoming call off #g278 base unit *1 – new message off base unit *1 – new vm off base unit *1 – missed ...

  • Page 48

    Sub-menu 1 sub-menu 2 settings code headset type – headset> neckloop with mic neckloop w/o mic #786 30 change language display english> español #110 21 announcement *1 english> español #112 21 main menu: “customer support” operation code displaying customer support web address. #680 – main menu: “ke...

  • Page 49: Alarm

    *12 generally, the line mode setting should not be changed. This setting automatically maintains receiver volume at the proper level depending on the current telephone line condition. Set the line mode to “a” if telephone line condition is not good. Alarm an alarm sounds at the set time for 1 minute...

  • Page 50: Other Programming

    Important: r make sure the unit’s date and time setting is correct (page 21). R if you have set the alarm, the alarm sounds even if the silent mode is turned on. Turning silent mode on/off 1 for handset: mmenun#238 for base unit (using a handset): mmenun#*238 2 mbn: select the desired setting. A msa...

  • Page 51

    1 handset: mmenun#130 2 base unit: press and hold mlocator/intercomn for about 5 seconds. R if all registered handsets start ringing, press mlocator/intercomn again to stop, then repeat this step. 3 handset: press mokn, then wait until a long beep sounds. Deregistering a handset a handset can cancel...

  • Page 52: Using Caller Id Service

    Using caller id service important: r this unit is caller id compatible. To use caller id features, you must subscribe to a caller id service. Contact your phone service provider for details. Caller id features when an outside call is being received, the caller information is displayed. Caller inform...

  • Page 53: Number

    Note: r if the entry has already been viewed or answered, “ ” is displayed. Editing a caller’s phone number you can edit a phone number in the caller list by removing its area code and/or the long distance code “1”. 1 mcn cid 2 mbn: select the desired entry. A mmenun 3 mbn: “edit” a mselectn 4 press...

  • Page 54: Answering System

    Answering system the answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “greeting only” as the recording time setting (page 59). Important: r make sure ...

  • Page 55: Playing Back The Greeting

    Plays a different pre-recorded greeting message asking callers to call again. Resetting to a pre-recorded greeting message use this procedure to erase your greeting message and use a pre-recorded one. 1 mmenun#304 2 myesn a moffn playing back the greeting message 1 mmenun#303 2 to exit, press moffn....

  • Page 56: Advanced New

    Key operation 1 or mfn repeat message (during playback) *1 2 or men skip message (during playback) 3 enter the “settings” menu 4 play new messages 5 play all messages 6 play greeting message 76 record greeting message 8 turn answering system on mpausen pause message *2 9 or mstopn stop recording sto...

  • Page 57

    Storing a phone number to which the unit makes an alert call n from the phonebook: 1 mmenun#338 2 mbn: “notification to” a mselectn a maddn 3 mbn: “phonebook” a mselectn 4 mbn: select the desired phonebook entry. A msaven a moffn n by entering a phone number: 1 mmenun#338 2 mbn: “notification to” a ...

  • Page 58: Remote Operation

    Remote operation using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit’s voice guidance prompts you to press certain dial keys to perform different operations. Remote access code a 3-digit remote ...

  • Page 59: Answering System

    3 enter your remote access code within 10 seconds after the long beep. R the greeting message is played back. R you can either hang up, or enter your remote access code again and begin remote operation (page 58). Answering system settings call screening while a caller is leaving a message, you can l...

  • Page 60: Voicemail Service

    Voicemail service in addition to your unit’s answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or...

  • Page 61: Listening To Voicemail

    Listening to voicemail messages when new messages have been recorded: – “voicemail msg. Via phone co.” is displayed if message indication service is available. – the message indicator flashes slowly if the handset or base unit message indicator’s “new vm” setting is enabled (page 28). 1 mmenun#330 r...

  • Page 62

    3 insert the hooks on the wall mounting adaptor into holes ( 1 ) and ( 2 ) on the base unit. 1 2 1 2 4 adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. 5 mount the unit on a wall then slide down to secure in place. 1 ac adaptor cord r t...

  • Page 63: Error Messages

    Error messages display message cause/solution ask phone company for vm access # r you have not stored the voicemail access number. Store the number (page 60). Busy r the called unit is in use. R other units are in use and the system is busy. Try again later. R the handset you are using is too far fr...

  • Page 64: Troubleshooting

    Troubleshooting if you still have difficulties after following the instructions in this section, disconnect the base unit’s ac adaptor, then reconnect the base unit’s ac adaptor. Remove the batteries from the handset, and then insert them into the handset again. If the base unit batteries for power ...

  • Page 65

    Accessibility problem cause/solution i cannot search the phonebook, caller list, redial list, memory dial, or call block list. R other units are in use and the system is busy. Try again later. The unit does not announce names or phone numbers when i search the phonebook, caller list, etc. R the defa...

  • Page 66

    Problem cause/solution i fully charged the batteries, but – still flashes, – is displayed, or – the operating time seems to be shorter. R clean the battery ends ( , ) and the charge contacts with a dry cloth and charge again. R it is time to replace the batteries (page 14). Making/answering calls, i...

  • Page 67

    Caller id/talking caller id problem cause/solution caller information is not displayed. R you must subscribe to caller id service. Contact your phone service provider for details. R if your unit is connected to any additional telephone equipment such as a caller id box or cordless telephone line jac...

  • Page 68

    Answering system problem cause/solution the unit does not record new messages. R the answering system is turned off. Turn it on (page 54). R the message memory is full. Erase unnecessary messages (page 55, 56). R the recording time is set to “greeting only”. Change the setting (page 59). R your phon...

  • Page 69

    Liquid damage problem cause/solution liquid or other form of moisture has entered the handset/base unit. R disconnect the ac adaptor and telephone line cord from the base unit. Remove the batteries from the base unit and handset and leave to dry for at least 3 days. After the handset/base unit are c...

  • Page 70: Fcc And Other

    Fcc and other information this equipment complies with part 68 of the fcc rules and the requirements adopted by the acta. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format us:acj----------. If requested, this number must be provided...

  • Page 71

    Manufacturer about the availability of hearing aids which provide adequate shielding to rf energy commonly emitted by digital devices. When programming emergency numbers and(or) making test calls to emergency numbers: 1) remain on the line and briefly explain to the dispatcher the reason for the cal...

  • Page 72

    Compliance with tia-1083 standard: telephone handsets identified with this logo have reduced noise and interference when used with t-coil equipped hearing aids and cochlear implants. T compatible with hearing aid t-coil tia-1083 charge only mode the charge only mode is the dedicated mode to charge t...

  • Page 73: Guía Rápida Española

    Guía rápida española conexiones 1 conecte el adaptador de corriente alterna a la unidad presionándolo firmemente. 2 enganche el cable para fijarlo. 3 conecte el adaptador de corriente alterna a la toma de corriente. 4 conecte el cable de la línea telefónica a la unidad, y después a la toma telefónic...

  • Page 74: Carga De Las Baterías

    Carga de las baterías dos (2) baterías ni-mh recargables están instaladas en el auricular en el momento del envío. Antes del uso inicial: quite el precinto amarillo antes de usar el auricular. Cargue aproximadamente durante 7 horas. Nota para el auricular: l utilice solo baterías recargables de ni-m...

  • Page 75: Fecha Y Hora (Auricular)

    Cambio de idiomas (auricular) (predeterminado: “english”) cuando aparece “set date/time press select”, presione {off} para salir. Idioma de la pantalla {menu}(11)s{r}: “español” s{guardar}s{off} idioma de anuncio de voz {menu}(112s{r}: “español” s{guardar}s{off} fecha y hora (auricular) 1 {menu}(1)1...

  • Page 76: Operaciones Básicas

    Aumentador de voz (hace su voz más fuerte) (auricular) l la función de amplificación de voz puede utilizarse para subir el volumen de su voz para su interlocutor. Si utiliza esta función innecesariamente, el volumen de su voz puede estar demasiado alto. Le recomendamos que utilice esta función solo ...

  • Page 77: Operaciones Básicas

    Para contestar llamadas (unidad base) para contestar llamadas {s} para colgar {s} para ajustar el volumen del altavoz oprima {+} o {-} repetidamente mientras habla. Para ajustar el volumen del timbre de la unidad base oprima {+} o {-} repetidamente para seleccionar el volumen deseado. Directorio tel...

  • Page 78: Preguntas Frecuentes

    Preguntas frecuentes pregunta causa y solución ¿por qué aparece _? L el auricular está demasiado lejos de la unidad base. Acérquelo. L el adaptador para corriente de la unidad base no está conectado correctamente. Conecte de nuevo el adaptador para corriente a la unidad base. L el auricular no está ...

  • Page 79: Customer Services

    Customer services accessories! Hp://shop.Panasonic.Com/support customer services directory shop for all your panasonic gear go to get everything you need to get the most out of your panasonic products accessories & parts for your camera, phone, a/v products, tv, computers & networking, personal car...

  • Page 80

    Limited warranty (only for u.S.A.) limited warranty coverage (for usa only) labor one (1) year parts one (1) year to submit a new repair request and for quick repair status visit our web site at http://shop.Panasonic.Com/support panasonic products limited warranty online repair request mail-in servi...

  • Page 81

    Limited warranty limits and exclusions (as examples, this excludes damages for lost time, travel to and from the servicer, loss of or damage to media or images, data or other memory or recorded content. The items listed are not exclusive, but for illustration only.) this warranty only covers failure...

  • Page 82: Index

    Index # 3-way conference: 34 a accessibility auto boost: 25 booster (speech): 26 booster (volume): 24 headset type: 30 message indicator: 28 neckloop: 29 talking dial: 26 tone control: 23 additional handset: 50 alarm: 49 answering calls: 32 answering system call screening: 59 erasing messages: 55, 5...

  • Page 83

    Sp-phone (speakerphone): 32 t talking caller id: 52 temporary tone dialing: 34 time adjustment: 45 transferring calls: 35 troubleshooting: 64 tty: 79 v vm (voicemail): 60 voice announcement language: 21 voice paging: 35 voicemail: 60 volume receiver: 32 ringer for intercom call (base unit): 33, 44 r...

  • Page 84: Base Unit.

    1 disconnect ac adaptor and remove batteries from base unit. 2 reconnect ac adaptor and reinsert batteries into base unit. 3 check if telephone line cord is connected. 4 use rechargeable ni-mh batteries. 5read troubleshooting page in the operating instructions. (alkaline/manganese/ni-cd batteries ca...