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Panasonic KX-VC500CN User Manual - Deleting A Contact

Manual is about: HD Visual communication unit

Summary of KX-VC500CN

  • Page 1

    Model no. Kx-vc500cn user manual in this manual, the suffix of each model number (e.G., kx-vc500cn) is omitted unless necessary. Thank you for purchasing a panasonic hd visual communication unit. Please read this manual carefully before using this product and save this manual for future use. Kx-vc50...

  • Page 2: Introduction

    Introduction feature highlights video camera display microphone microphone video camera display intranet lifelike visual communication you can experience lifelike visual communication with smooth, high-quality video and clear stereo *1 sound. *1 if using 2 or more boundary microphones, stereo output...

  • Page 3: McU Connection

    Making video conference calls via sip server by using a sip server, you can establish video conference calls not just by ip address, but also by specifying a sip uri (sip user name@sip domain name) instead. If the other party uses the same sip domain name as you, you can make a video conference call...

  • Page 4: Trademarks

    Trademarks • hdmi is a trademark or registered trademark of hdmi licensing llc in the united states and other countries. • this product is licensed under the avc patent portfolio license. This license permits the end user to perform, for personal and non-commercial use, only the following actions: –...

  • Page 5: Table of Contents

    Table of contents for your safety ........................................................................................8 for your safety .................................................................................................................8 before operation ...............................

  • Page 6

    Displaying the connection status ........................................................69 displaying the connection status .................................................................................69 displaying unit information ..................................................................

  • Page 7

    Additional information .........................................................................107 troubleshooting ............................................................................................................107 basic operation ...........................................................

  • Page 8: For Your Safety

    For your safety to prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly. Warning denotes a potential hazard that could...

  • Page 9

    To prevent fires, electric shock, injury, or damage to the unit, be sure to follow these guidelines when performing any wiring or cabling: a. Before performing any wiring or cabling, unplug the unit’s power cord from the outlet. After completing all wiring and cabling, plug the power cord back into ...

  • Page 10

    Unplug the unit from the ac outlet and have it serviced by qualified service personnel in the following cases: a. If the unit does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may...

  • Page 11: Caution

    Caution power when the unit is not used over an extended period of time, take the batteries out of the remote control. Otherwise, the batteries may leak. Do not use the leaked batteries. When the unit is not used over an extended period of time, switch it off and unplug it. If an unused unit is left...

  • Page 12: Notes About Operation

    Notes about operation please pay attention to the following points when using this device: 1. Please contact your dealer for installing, upgrading, or repairing this device. 2. Do not forcefully hit or shake this device. Dropping or bumping this device can damage or break this device. 3. Do not plac...

  • Page 13: Data Security

    Data security we recommend observing the security precautions described in this section, in order to prevent the disclosure of sensitive information. Panasonic is not responsible for any damages caused by improper use of this device. Preventing data loss keep a separate record of all information sto...

  • Page 14: Accessory Information

    Accessory information the following accessories are included: included accessories accessories quantity power cord (earth terminal included) 1 remote control (part no.: n2qayb000674) 1 batteries (r6 [aa] dry cell) 2 cd-rom (included manuals, etc.) 1 14 user manual preparation preparation.

  • Page 15: Part Names and Usage

    Part names and usage main unit (front) a b c d e f g h power led shows the power status. The led is red when the power is on and off when the power is off. Remote control signal receiver receives remote control signals. The maximum range of reception is approximately 8 m from front of the unit, and ...

  • Page 16: Main Unit (Back)

    Main unit (back) rs-232c terminal this terminal is not available for use. Mic jack (page 21) used to connect the boundary microphone (optional) (page 18). Audio in l/r jack (page 21) used to connect general-purpose microphones (not for the boundary microphone). Lan jack (page 21) connect a lan cable...

  • Page 17: Remote Control

    Remote control press to show the sub video camera’s images on your and the other party’s display during a video conference call. When not on a video conference call, the sub video camera’s images are shown on your display only (page 66). Press to display/hide information about the other party, guide...

  • Page 18

    Boundary microphone (optional accessory) boundary microphone (digital interface type) (proprietary cable included. Cable length: approx. 8.5 m) a b model no.: kx-vca001 mic mute button press to mute your own voice so that other video conference call participants cannot hear you (page 58). Led indica...

  • Page 19: Led Patterns

    Led patterns leds indicate the operational status of the unit, as follows: led pattern status slow blue flashing • starting up • idle state blue on • in a video conference call (including when dialling, receiving a video conference call, and being disconnected) orange on • self diagnosis is being pe...

  • Page 20

    • it takes about 7 seconds to return from screen standby mode. (the length of time may vary depending on the type of display you are using.) 20 user manual preparation.

  • Page 21: Connecting The Unit

    Connecting the unit this section describes how to connect the main video camera, display, microphone, lan cable and power cord. A b c d f e to each device to a switching hub to earthed ac outlet to a display notice • use only the included power cord. Note • make sure to read the instruction manuals ...

  • Page 22: System Layout Examples

    6. Plug in the power cord into the power outlet. • choose an outlet that is convenient for plugging/unplugging. System layout examples display and main video camera place the display and main video camera at the same side of the room. Note • if you use speakers, refer to "amplifier/active speaker co...

  • Page 23: Amplifier/active Speaker

    4 m microphone display 4 m microphone microphone microphone microphone 4 m 4 m 4 m display microphone microphone microphone microphone 4 m 4 m 4 m 4 m display amplifier/active speaker connection this section describes how to connect an amplifier/ active speaker. 1. Connect the amplifier/active speak...

  • Page 24: Component Cable

    Connecting the display with a component cable if your display does not have an hdmi terminal, use a component cable for connection. 1. Connect the display to the component terminal on the back of the unit using a component cable. 24 user manual preparation.

  • Page 25: Turning The Power On/off

    Turning the power on/off note • make sure that peripheral devices (e.G., display, main video camera) are turned on. 1 press the [power] button on the front of the unit. • the power led and all of the one-touch connection button leds turn on. Then, the one-touch connection button leds turn off, the s...

  • Page 26: Screen Display

    Screen display home screen (idle screen) displayed when the power is turned on. Also displayed when the [home] button is pressed on the unit or on the remote control. A b c d f e main video camera image displays the video from the main video camera. Unit information displays the unit’s name, ip addr...

  • Page 27: Menu Screen (Idle Screen)

    Icon status microphone is muted. Note • if the mic detection setting has been disabled through system settings (page 83), the icon will not be displayed even if the boundary microphone is muted. Network, server (any kind), or peripheral connection error (no connection, device error, etc.). Note • if...

  • Page 28

    Guide displays operations you can perform with the remote control when performing features or changing settings. Menu list displays the various functions you can use and settings available to change. Status indication the status of the unit is displayed with an icon (page 26). 28 user manual prepara...

  • Page 29: Video Conference Call Screen

    Video conference call screen a d f b c e g other party’s information when registered in the contact list: the other party’s name/group name is displayed. When not registered in the contact list: the other party’s ip address, sip uri (sip user name@sip domain name), or host name (e.G., www.Example.Co...

  • Page 30

    • you can set whether to display the icon. This setting affects all displayed images (excluding your own image) (page 83). For example, if icon display has been enabled, the icon will be displayed on the image of all other parties, but not on your own image. However, if icon display has been disable...

  • Page 31: 4-Party Conference)

    Making a video conference call you can make a video conference call using one of the following methods. Note • during a video conference call, you cannot perform the following operations: – pressing [menu] to display the menu screen. – pressing [contact] to display the contact list screen. • make su...

  • Page 32

    Calling from the home screen (operation with the main unit) 1 press [home]. • the home screen is displayed. 1 2 3 4 2 press [one-touch connection] (1 to 5). • the led for the one-touch connection number you pressed lights up. • the information registered to the selected one-touch connection number i...

  • Page 33

    Calling from the menu screen (operation with the remote control) note • from the menu screen, you can make a video conference call using up to 300 speed dial numbers (1 to 300). (from the home screen, you can make a video conference call using up to 5 one-touch connection numbers [1 to 5].) 1 press ...

  • Page 34: 2, 3

    Calling from the contact list (2-party conference/3-party conference/4-party conference) note • to make a video conference call from the contact list, you must first register contacts in the contact list (page 76). • if "ip address" is set to "auto" on the network settings screen (page 81), the unit...

  • Page 35

    3 select the entry you want to call using [ ][ ]. • you can switch the index tab back and forth using [ ][ ]. (index tabs in which no entries exist will be skipped.) • press a numeric button on the remote control to switch to the index tab assigned to that button, as shown below. Numeric button 1 2 ...

  • Page 36: 2-5

    Calling by entering an address directly you can make a video conference call by entering the ip address or sip uri (or sip user name). 1 press [menu]. • the menu screen is displayed. 7 8 1 6 2-5 2 select "manual dial" using [ ][ ] and press [enter]. • the input screen is displayed. 3 select "multi-p...

  • Page 37

    6 enter the ip address or sip uri (or sip user name). Note • if the ip address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like [.001]. Example: the ip address is [192.168.0.1]. – correct entry: [192.168.0.1] – wrong entry: [192.168.000.001] • to initiate a video con...

  • Page 38

    7 press [start] to start the call. • you can also start the call by pressing [enter]. 8 when you want to end the call, press [end]. • the home screen is displayed. 38 user manual starting a video conference.

  • Page 39

    Calling from the call history you can make a video conference call from the call history. The call history is divided into outgoing and incoming calls. The last 30 video conference calls made and received are stored in the outgoing and incoming call history. Information such as the contact name or i...

  • Page 40: 2, 3

    1 press [menu]. • the menu screen is displayed. 4 5 2, 3 1 2 select "call history" using [ ][ ] and press [enter]. • the outgoing call history screen is displayed. Note • the result of the video conference call is displayed in the "call result" column as follows: – : the video conference call was es...

  • Page 41

    3 select the party you want to call using [ ][ ]. Note • if you press [enter], the call history details screen is displayed. • when not selecting a local site (page 99), "local site name" will be blank. • the lowest bandwidth for the maximum bandwidth setting among all participating parties is displ...

  • Page 42: When Manual Answer Is Set

    Answering a video conference call depending on your setting, you can either respond to a request to participate in a video conference call manually (manual answer) or automatically (automatic answer) (page 82). Note • make sure that peripheral devices (e.G., display, main video camera) are turned on...

  • Page 43: When Automatic Answer Is Set

    Note • if you do not answer a video conference call within approximately 60 seconds, the call will be terminated automatically. When automatic answer is set when a video conference call is incoming the call will be automatically answered after one ring, and transmission then begins. User manual 43 s...

  • Page 44: Conference Call

    Changing the screen layout during a 2-party video conference call you can choose from 3 different screen layouts when taking part in a 2-party video conference call. 1 press [layout]. • the screen will cycle through the available layouts each time you press [layout]. – layout 1: the other party’s im...

  • Page 45

    Display screen layout both sites layout 2 this site layout 3 example: when using layout 2 [b]: the screen layout will be switched to layout 3. [r]: the screen layout will be switched to layout 1. • when using a secondary video source (page 61, page 65), the screen layout cannot be changed. (you can ...

  • Page 46: Conference Call

    Changing the screen layout during a 3-party video conference call you can choose from 7 different screen layouts when taking part in a 3-party (this site, site 1, site 2) video conference call. 1 press [layout]. • the screen will cycle through the available layouts each time you press [layout]. – la...

  • Page 47

    A b c layout 1 layout 7 layout 6 b layout 2 a c b a b a b layout 3 b a layout 4 a layout 5 a: site 1 b: site 2 c: this site user manual 47 changing the screen layout.

  • Page 48

    Note • you can press [b], [r], or [g] to switch the screen layout to that button’s pre-assigned layout. *1 the layout displayed by each button depends on the screen layout currently in use. *1 you cannot switch the screen layout to layout 2 directly. However, you can switch to layout 2 if you press ...

  • Page 49: Conference Call

    Changing the screen layout during a 4-party video conference call you can choose from 6 different screen layouts when taking part in a 4-party (this site, site 1, site 2, site 3) video conference call. 1 press [layout]. • the screen will cycle through the available layouts each time you press [layou...

  • Page 50

    Layout 1 layout 2*¹ layout 6 layout 3 a: site 1 b: site 2 c: site 3 d: this site layout 4 layout 5 b d a c a b c a d b c *1 image edges are trimmed and the image is centred. Note • you can press [b], [r], or [g] to switch the screen layout to that button’s pre-assigned layout. The layout displayed b...

  • Page 51

    Display screen layout remote sites layout 1 all sites layout 2 site 1 layout 3 site 2 layout 4 site 3 layout 5 this site layout 6 example: when using layout 3 [b]: the screen layout will be switched to layout 1. [r]: the screen layout will be switched to layout 2. [g]: the screen layout will be swit...

  • Page 52: Controlling A Ptz Camera

    Controlling a ptz camera if a ptz (pan, tilt, zoom) camera is connected as the main video camera to the other party’s unit, you can control the pan (side-to-side movement), the tilt (up-down movement) and the zoom of the camera during a video conference call. Note • you cannot control your ptz camer...

  • Page 53

    2 use [ ][ ] to select the site to display and press [enter]. • the camera control screen is displayed. User manual 53 controlling a ptz camera.

  • Page 54

    3 press the buttons of the remote control to operate the ptz camera. [b]: zoom out [r]: zoom in [ ][ ]: pan the camera left/right. [ ][ ]: tilt the camera up/down. • the movement continues as long as you hold down the button, and stops when you release the button. For finer control of the movement, ...

  • Page 55

    Recalling a registered preset during a video conference call, you can set the other party’s ptz camera’s direction and zoom settings to a desired position by selecting a preset (pan, tilt, and zoom position) registered in their ptz camera. Note • you cannot register a preset or recall a registered p...

  • Page 56

    3 press a numeric button (1–9) to select the preset number that you want to recall. • the direction and zoom of the other party’s ptz camera will change to that of the registered preset. Note • if a number which has no preset registered to it is selected, the ptz camera’s direction or zoom will not ...

  • Page 57: Adjusting The Volume

    Adjusting the volume you can adjust the volume during a video conference call. 1 press [volume (+/–)]. • the volume level bar is displayed at the bottom of the screen. 1, 2 2 adjust the volume using [volume (+/–)]. • pressing [+] will increase the volume of the other party’s voice. • pressing [–] wi...

  • Page 58: Muting The Microphone

    Muting the microphone during a video conference call, you can mute the microphone so that your voice cannot be heard by the other party. You will be able to hear the other party’s voice, but they will not be able to hear you. Note • you can set the microphone(s) to be mute at the start of a received...

  • Page 59: Reducing Microphone Noise

    Reducing microphone noise you can reduce the amount of ambient noise picked up by the microphone (shuffling of papers, etc.) during a video conference call. When noise reduction is in effect, the volume level of voices may also be reduced. 1 press [y]. • "whisper mode [on]" is displayed, and noise r...

  • Page 60: Adjusting The Tone

    Adjusting the tone you can adjust the tone during a video conference call. 1 press [tone ( / )]. • the tone control dialogue box appears, and the current tone setting is displayed. 1, 2 2 press [tone ( / )] to select a tone setting. • "more highs": high-pitched sounds are amplified. • "standard": re...

  • Page 61: Connecting The Computer

    Displaying a computer’s screen you can display a computer’s screen on your display and to other parties by connecting the computer to the unit. This is convenient when explaining something on the computer’s screen while showing it to others, for example. Main video camera computer router intranet co...

  • Page 62

    Displaying the computer’s screen you can switch the display from the main video camera to the computer screen during a video conference call. 1 press [pc]. • the computer’s screen is displayed. The computer screen is also shown on the other party’s display. Note • when connecting to an mcu or non-pa...

  • Page 63

    • pressing [full screen] on the remote control will hide or unhide the other party’s information, duration, and guide displays. • when connecting to another panasonic hd visual communication unit: – while displaying your computer’s screen, the other party cannot press [pc] to display their own compu...

  • Page 64

    Note • on the home screen, you can also display the computer’s screen on your display by pressing [pc]. While the computer’s screen is displayed, the unit will not enter screen standby mode. To return to the home screen, press [camera main]. 64 user manual displaying other video sources.

  • Page 65

    Displaying the sub video camera’s image when a sub video camera is connected to the unit, you can display the sub video camera’s image on your display and to other parties. Main video camera sub video camera intranet connecting the sub video camera • connect a video camera to the back of the unit us...

  • Page 66

    Displaying the sub video camera’s image you can switch the display from the main video camera to a sub video camera during a video conference call. 1 press [camera sub]. • the sub video camera’s image is displayed. The image is also visible on the other party’s display. Note • when connecting to an ...

  • Page 67

    • when connecting to an mcu or non-panasonic video conference system: – even while displaying your sub video camera’s image, it is also possible for the other party to start sharing their sub video camera’s image. In this case, note that the other party’s sub video camera’s image will be displayed a...

  • Page 68

    Displaying a still image from the sub video camera you can display a still image from the sub video camera during a video conference call. Note • fix your sub video camera and the object so that the image is not blurred. • you cannot perform this operation when connecting to an mcu or non-panasonic ...

  • Page 69

    Displaying the connection status you can confirm the connection status of the network and peripheral devices. 1 press [status]. • the connections status screen is displayed. An "x" mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connected...

  • Page 70: Displaying Unit Information

    Displaying unit information 1 press [status] twice. • the unit information screen is displayed. 2 1 note • when you are not using a sip server, "sip username" and "sip domain name" will be blank. • the resolution for sending images is displayed under "resolution (send)". This information is not disp...

  • Page 71

    • if [status] is pressed twice during a video conference call, you can press [r] to switch to the next screen. That screen displays the unit name, ip address/sip uri (or sip user name), packet loss rate, connection bandwidth, resolution, frame rate and field frequency for the 3 parties displayed und...

  • Page 72: Activating Enhanced Features

    Activating enhanced features overview of activation keys you can enhance the following types of features with an activation key (sold separately). For details about the settings, refer to page 95. Model no. Product name activation key type description kx-vcs101 activation key card (connection enhanc...

  • Page 73: Systems

    Enabling connection to non-panasonic video conference systems you can connect to a non-panasonic video conference system and have a 2-party video conference call. Intranet note • to connect to non-panasonic video conference systems, you must purchase an activation key card (kx-vcs101) and activate t...

  • Page 74

    Enabling connection to an mcu connecting to an mcu allows you to have a video conference call with 5 or more parties. Intranet mcu note • to connect to an mcu, you must purchase an activation key card (kx-vcs101) and activate this feature beforehand (page 95). For details about the activation key, c...

  • Page 75

    Operating an mcu remotely using tone signals when connecting to an mcu, you can send tone signals by pressing buttons (0–9, #, or ) on the remote control. Doing so allows you to operate (e.G., change the screen layout) the mcu remotely. Note • tone signals can only be sent when connecting to an mcu....

  • Page 76: Adding Contacts to The

    Adding contacts to the contact list you can register the information of up to 300 contacts in the contact list. Note • if a video conference call is received while data is being entered, a dialogue box to confirm if you answer a video conference call is displayed. Use [ ][ ] to select "yes" or "no" ...

  • Page 77: Editing Contact Information

    Registering a multiple-party contact 1. Press [menu]. • the menu screen is displayed. 2. Use [ ][ ] to select "new contact" and press [enter]. • the contact list registration screen is displayed. 3. Use [ ][ ] to select the following items for input: "group/site": enter a name for the video conferen...

  • Page 78: Deleting A Contact

    7. Press [g]. • a dialogue box to confirm the saving of settings is displayed. 8. Use [ ][ ] to select "yes" and press [enter]. • the contact list details screen is displayed. 9. Press [home]. • the home screen is displayed. Deleting a contact 1. Press [menu]. • the menu screen is displayed. 2. Use ...

  • Page 79

    4. Use [ ][ ] to select the necessary items and input information (page 101). Note • you cannot edit "multi-point" or "address". 5. Press [g]. • a dialogue box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "yes" and press [enter]. • the outgoing or incoming call history scr...

  • Page 80: Changing System

    Changing system settings note • if a video conference call is received while data is being entered, a dialogue box to confirm if you answer a video conference call is displayed. Use [ ][ ] to select "yes" or "no" and press [enter]. • when "yes" is selected, you can answer a video conference call whi...

  • Page 81: Making Network Settings

    Making network settings 1. Press [menu]. • the menu screen is displayed. 2. Use [ ][ ] to select "settings" and press [enter]. • the system settings screen is displayed. 3. Use [ ][ ] to select "network settings" and press [enter]. • the network settings screen is displayed. 4. Use [ ][ ] to select ...

  • Page 82

    4. Use [ ][ ] to select the following items for input: • the following items are displayed over 2 pages. To view all the items, press [r] to move to the next page, and press [b] to move to the previous page. You must save the settings separately for each screen on which you changed the settings. "an...

  • Page 83: Making Screen Standby

    – "off" (default): communication will not become audio only, even if there is network congestion. Note • to select "on", "quality of service" must be set to "audio". • contents cannot be shared while in audio only mode. • when connecting to an mcu or non-panasonic video conference system, or when on...

  • Page 84: Making Sound Settings

    2. Use [ ][ ] to select "settings" and press [enter]. • the system settings screen is displayed. 3. Use [ ][ ] to select "standby setting" and press [enter]. • the screen standby settings screen is displayed. 4. Enter the length of time (0–99) in minutes until the unit enters screen standby mode (de...

  • Page 85: Setting The Mic Position

    Note • you can listen to a sample of the following items by pressing [r]. – "welcome screen vol." – "ringback tone vol." – "ring tone vol." 6. Press [g]. • a dialogue box to confirm the saving of settings is displayed. 7. Use [ ][ ] to select "yes" and press [enter]. • the system settings screen is ...

  • Page 86

    4. Use [ ][ ] to select "mic setting" and press [enter]. • the auto settings screen is displayed. Note • if the manual settings screen is displayed, proceed to step 6. 5. Press [b]. • the manual settings screen is displayed. 6. Use [ ][ ] to select the boundary microphone you want to configure and p...

  • Page 87: Making Remote Control

    When setting boundary microphones as follows: main video camera r ch l ch mic 2 mic 3 mic 1 display speaker speaker connector mic 1: "right side" mic 2: "center mono" mic 3: "left side" note • make some noise near the boundary microphone. " " is displayed to indicate which boundary microphone picks ...

  • Page 88: Making Language Settings

    • when "on" is selected, if the unit receives a signal from a remote control that has an id different from the one specified on the home screen, a warning is displayed. Follow the procedures on the screen to change the remote control id. • when "off" is selected, even if the unit receives a signal f...

  • Page 89: Making Multicast Setting

    4. Use [ ][ ] to select "language setting" and press [enter]. • the language settings screen is displayed. 5. Press [enter] and use [ ][ ] to select the desired language (" " [default], "english", " "). 6. Press [enter]. 7. Press [g]. • a dialogue box to confirm the saving of settings is displayed. ...

  • Page 90: Performing System

    Performing system maintenance display unit information you can view the setting information for the unit. 1. Press [menu]. • the menu screen is displayed. 2. Use [ ][ ] to select "settings" and press [enter]. • the system settings screen is displayed. 3. Press [ ] twice. • the third page is displaye...

  • Page 91: Performing Self Diagnosis

    3. Press [ ] twice. • the third page is displayed. 4. Use [ ][ ] to select "network test" and press [enter]. • the network test screen is displayed. 5. Enter an ip address. Note • if the ip address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like [.001]. Example: the...

  • Page 92: Performing Remote

    Note • if you do not press [r], the self diagnosis will automatically end after about 10 minutes. 7. Press [home]. • the home screen is displayed. Performing remote maintenance the following operation is for performing remote maintenance by your dealer. After performing the operation, you cannot use...

  • Page 93: Making Administrator

    5. Use [ ][ ] to select "password", then enter the administrator password (4–10 digits). Note • please enter the administrator password that was set during installation. • if you forget the administrator password, please contact your dealer. 6. Use [ ][ ] to select "login" and press [enter]. • the a...

  • Page 94

    2. Use [ ][ ] to select "sip settings" and press [enter]. • the sip setting screen is displayed. 3. Use [ ][ ] to select the following items for input: "sip server": use [ ][ ] to select "on" or "off" (default). Note • to communicate using a sip server, "on" must be selected and "sip server address"...

  • Page 95: Performing System

    Performing system initialisation 1. Login to the administrator menu (page 92). • the admin menu screen is displayed. 2. Press [ ]. • the second page is displayed. 3. Use [ ][ ] to select "system initialize" and press [enter]. • a dialogue box to confirm the start of system initialisation is displaye...

  • Page 96: Making Audio Input Settings

    3. Use [ ][ ] to select "enhancement" and press [enter]. • the software enhancement screen is displayed. Note • features that have already been activated are displayed in "activated features", as follows: – "connection enhancement": connection to mcus and non-panasonic video conference systems is av...

  • Page 97: Making Hdmi Settings (For

    3. Use [ ][ ] to select "audio input" and press [enter]. • the audio input settings screen is displayed. 4. Use [ ][ ] to select the following items for input: "echo canceller": use [ ][ ] to select whether to enable the echo canceller feature. – "on" (default): enables the echo canceller feature. –...

  • Page 98

    – "local site name" – "ip address" (when "manual" is selected for "ip address") – "subnet mask" (when "manual" is selected for "ip address") • if you are currently entering "local site name", the next screen will not be displayed even if you press [r]. "local site name": enter a name for the local s...

  • Page 99: Selecting A Local Site

    Note • even if you have selected "auto", you still may not be able to acquire an ip address due to problems such as network congestion. In this case, "address is not assigned" is displayed in the upper right of the home screen. Contact your network administrator. "ip address": enter the ip address f...

  • Page 100

    • if you turn the power off and then back on, the local site is returned to the site set on the system settings screen. • to return to the site set on the system settings screen, turn off the power and then turn it back on, or use the following procedure: 1. Repeat steps 1–2. 2. Use [ ][ ] to select...

  • Page 101

    Inputting letters and numbers you can use the remote control to input letters and numbers. The following tables detail the characters and numbers that can be input. The language that can be input depends on which language is selected through system settings. Press the indicated button repeatedly to ...

  • Page 102

    Table 2 english button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode number mode 1 1 1 1 1 1...

  • Page 104: Switching The Input Mode

    Switching the input mode each time [b] or [r] is pressed, the input mode will be switched in the following cycle: • [b]: (when chinese is selected) english letter mode ® number mode (when english is selected) english letter mode ® number mode ® extended character 1 mode ® extended character 2 mode (...

  • Page 105

    Changing the remote control batteries 1. Open the cover. 2. Take out the r6 (aa) batteries. 3. Insert new batteries (r6 [aa] dry cell), minus side first, then close the cover. User manual 105 m i s c e l l a n e o u s miscellaneous.

  • Page 106: Cleaning The Unit

    Cleaning the unit when cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the power is on may cause a malfunction. • wipe the unit with a dry, soft cloth. When the unit is very dirty, first clean it with a neutral, household cleaning agent using a wel...

  • Page 107: Troubleshooting

    Troubleshooting if a problem is occurring with the operation of the device, check here for possible solutions. Before proceeding check all connections to make sure they are secure, and that power is flowing from the outlet that the unit is plugged into. Basic operation problem cause and solution the...

  • Page 108

    Problem cause and solution operation is unresponsive or incorrect. • cables or cords may not be connected properly. → check that all cables to the unit are connected properly (page 16). • an error has occurred. → turn off the unit and restart it. • there may be a problem with your communication line...

  • Page 109

    Problem cause and solution you cannot control the other party’s video camera with the remote control. • the other party’s main video camera is not a ptz camera supported by this unit. → ask the other party to use a ptz camera that is supported by this unit. For details, have the other party contact ...

  • Page 110

    Problem cause and solution cannot connect with another party. • the lan cable is not connected properly. → check that it is connected to the unit properly (page 16). Perform a network test by entering the ip address of the other party, and then confirm the connection to the other party (page 90). • ...

  • Page 111

    Problem cause and solution the image is distorted. • the settings of the switching hub are different to those of the unit. → contact your dealer. • packet loss is occurring. (the network is congested.) → check the display of the network status indication (page 29). If the icon shows only 0–1 bars co...

  • Page 112: Audio

    Audio problem cause and solution the other party cannot hear your voice. • the microphone cable is not properly connected. → check that the microphone is properly connected to the unit (page 16). Perform self diagnosis, and check the performance of the microphones that are connected to the unit (pag...

  • Page 113: System Settings

    Problem cause and solution sound cuts out or echoes. • adjustments to the environment immediately after a video conference call has begun may not yet have completed. → immediately after a video conference call has begun, be sure to speak in turn with other parties. The unit will automatically adjust...

  • Page 114: If These Messages Appear

    If these messages appear message cause and solution call failed. Please change the encryption setting from "on" to "off" on the other party and try again. • the encryption settings do not match those of the other party in a video conference call. → have the other party change the encryption setting ...

  • Page 115

    Message cause and solution sub-camera is not connected. Check the connection. • a cable or cord is not properly connected. → check that all cables to the unit are connected properly (page 65). • the sub video camera is not turned on. → turn on the sub video camera. Sub-camera source is not compatibl...

  • Page 116

    Message cause and solution check sub camera setting. Set the sub camera hdmi output to 1080i. If [#] is pressed, the system enters safe mode after restart. • a standard definition (640 ´ 480p, 720 ´ 480p) video camera signal has been detected. → change the video camera’s resolution to hd (1920 ´ 108...

  • Page 117

    Message cause and solution received remote control id (n1). The unit current setting is (n2). Press [home] button using the correct remote control, or setup remote control as follows. 1. Press [.] and [#] at the same time. 2. Within 2 seconds, press [n2]. 3. Press [home] to finish, this message will...

  • Page 118

    Message cause and solution unable to connect to network. (xxxx xxxx) note • an error code (consisting of numerals) is displayed in "xxxx xxxx". • the lan cable is not connected properly, and therefore you cannot make a video conference call. → check that the lan cable is connected to the unit proper...

  • Page 119: Miscellaneous

    Message cause and solution system error! Please restart the system. If error message appears again, please contact installer or service administrator. • the unit’s internal software failed to start up. • the unit failed to write data to the internal flash memory. → reset the unit by turning off its ...

  • Page 120: System Specifications

    System specifications video compression method h.264 compatible resolutions • 1920 ´ 1080p • 1920 ´ 1080i • 1280 ´ 720p • 1280 ´ 540p • 960 ´ 540p • 704 ´ 480p • 352 ´ 240p camera input resolution 1920 ´ 1080i pc input resolutions xga, svga, vga audio compression method mpeg-4 aac ld frequency range...

  • Page 121

    Operating humidity 10 %–90 % (non-condensing) *1 either output can be set through system settings (page 85); only monaural is available when connecting to mcus and non-panasonic video conference systems. User manual 121 specifications.

  • Page 122: Index

    Index a activating enhanced features 72, 95 enabling connection to an mcu 74 enabling connection to non-panasonic video conference systems 73 activation key 72 activation key card for connection enhancement (kx-vcs101) 72 administrator password, setting 93 amplifier/speaker 23 answering a video conf...

  • Page 123

    U unit information, viewing 70, 90 unit name, setting 80 v volume, adjusting 57 user manual 123 index.

  • Page 124

    Pnqx3360xa copyright: this material is copyrighted by panasonic system networks co., ltd. , and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of panasonic system networks co., ltd. Panasonic system networks co., ltd. 2...