Plextor 12X-4 Manual

Contacting Plextor’s 

Technical Support

Department

YOUR TASK:

Learn the variety of methods you can use to contact

Plextor’s Technical Support Department. Learn

what information you should gather before

contacting Plextor’s Technical Support Department.

YOUR OBJECTIVE:

Know how to get in contact with Plextor if you

experience any problems installing or operating

your 12PleX CD-ROM drive.

YOUR METHOD:

Store Plextor’s e-mail, Web site, phone, fax, and

BBS numbers in a convenient location. Keep your

drive’s serial number and a copy of your sales

receipt handy, as well.

If you experience a problem while installing or operating your 12PleX drive, 

please

refer first to the troubleshooting chapter (Chapter 12) in this manual. It contains

solutions to the most common types of problems fielded by our technical support staff.

Our Technical Support Department will help you solve problems that relate specifi-

cally to your 12PleX drive. In many cases, a problem that appears to be caused by

your CD-ROM drive actually originates in another part of your computer. In such

instances, our technical support staff will try to help you identify the part (e.g., SCSI

interface board) at fault, and will refer you to the manufacturer of that part for further

assistance.

Although we think highly of the capabilities of our technical support staff, we

recognize that they do suffer from some limitations; namely, they do not possess

psychic or telepathic powers. Therefore, their ability to help you depends a great deal

on your ability to help them. You must act as their eyes and ears as they try to diagnose

and fix your problem. If you gather the information requested on the following page

before you contact them, you will find that your problem can be resolved much more

quickly.

Plextor’s Technical Support Department is available Monday through Friday, 6:30

a.m. to 5:30 p.m., PST. We are closed on weekends and some holidays.

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12PLEX OPERATION MANUAL  

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