POD Point Twin Charge User Manual - Warranty
Page 6
Warranty
All POD Point hardware is designed for installation in open air environments, and should give a
long in-service life, wherever installed. Any hardware failure should be promptly reported to us,
ideally be e-mail to warranty@pod-point.com, quoting the serial number and date of purchase of
the product, and giving a brief description of the failure.
Any product failure occurring during the twelve months and arising from any shortcoming in
design or manufacture will be made good free of charge or, at our discretion, by the supply of a
replacement product. In these cases, we will bear any return shipping costs, but will not pay for
any costs of re-installation.
We will not undertake any repairs for any out-of-warranty failures without fi rst receiving
acceptance of our quotation for the related costs. In no event will we accept any liability for any
loss, costs or damage consequential on the use and/or misuse of our hardware products except
and only to the extent that this is caused by our negligence.
Should an issue arise during the normal operation of your POD Point, please call our Customer
Services team on 0845 519 1995. Our Customer Services Team are comprehensively trained to
provide every assistance you may need: help and advice, or a service visit.
If you have any questions, comments, or issues regarding POD Point Products which are not
covered by this user guide, please contact our customer support team as follows:
As part of our quality and training programme calls may be recorded or monitored.
Customer Support
POD Point Limited
145 - 157 St John St
London, EC1V 4PY
Telephone: 0845 519 1995
E-mail: support@pod-point.com
Web: www.pod-point.com